Forrester Research Oracle Services Providers, q2 2011

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2011 Forrester Research, Inc. All rights reserved. Forrester, Forrester Wave, RoleView, Technographics, TechRankings, and Total EconomicImpact are trademarks o Forrester Research, Inc. All other trademarks are the property o their respective owners. Reproduction or sharing o thiscontent in any orm without prior written permission is strictly prohibited. To purchase reprints o this document, please email [email protected]. For additional reproduction and usage inormation, see Forresters Citation Policy located at www.orrester.com. Inormation is

based on best available resources. Opinions refect judgment at the time and are subject to change.

Fo Sog & Vedo Mgemet Pofessols

ExEcuTiVE SuMMary

Forrester evaluated 14 leading global services providers in the Oracle applications market to assess

strengths, weakness, and dierences in strategy. Tis report will help Oracle application buyers navigate

the crowded landscape o service providers that can help with implementation, application support, and

hosting. Key applications covered include E-Business Suite, JD Edwards, PeopleSo, Siebel, Hyperion,

Demantra, Retek, G-Log, Primavera, and Oracle GRC. Oracle services buyers should use the report and

the associated Excel-based tool to short-list potential providers or their Oracle applications needs andto understand key trends in the Oracle services market that may impact their services sourcing decision.

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2011, Foeste reseh, i. repodto PohtedM 20, 2011

The Foeste Wve: Ole Seves Povdes, Q2 2011


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ORACLE CLIEnTS SEEK SERVICES PROVIDERS THAT CAn HELP THEM GROW THE TOP LInE . . .

With the economy recovering, Forrester sees signicant ocus on technology investment to drive

business results. In a recent Forrsights survey, 53% o North American and European I executives

and technology budget decision-makers stated that growing company revenue was one o their top

three most important business priorities in the next year.1 Unlike the stark cost-cutting measures o

late 2008 and 2009, rms current Oracle services investments aim to improve business processes

such as product development, sales and marketing, and customer experience. Tis means that rms

are investing in soware and services or (see Figure 1):

Industry-specic solutions that streamline processes and enhance the customer experience.Clients want solutions that map to their specic industry needs such as a clinical trials

management solution or pharma or a category management solution or retailers. oday, through

its more than 70 acquisitions, Oracle is able to oer deep, prebuilt, best-o-breed unctionality or

specic industries including: retail (through acquisitions such as Retek and ProtLogic),communications (e.g., MetaSolv and Portal), and nancial services (i-ex and Mantas).

Analytics that drive executive decision-making. Oracles BI solutions based on Hyperion andOBIEE provide better tools that oen replace spreadsheets or hodgepodge ad hoc reporting and

provide more sophisticated eatures including modeling and predictive analytics. Many Oracle

services buyers invest in BI or reporting as a critical add-on to enterprise resource planning

(ERP), customer relationship management (CRM), or supply chain investments; other rms are

making investments where business intelligence (BI) or analytics is the primary ocus.

CRM that better retains and adds customers. Firms cant drive revenue without customers.Tis means sales, service, and marketing applications are critical to rms technology investmentstrategy. Oracles portolio includes leading CRM solutions Siebel, Siebel CRM On Demand, and

PeopleSo.


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2011, Foeste reseh, i. repodto Pohted M 20, 2011



3

Figre 1 Oles aqstos Potze Vetls, alts, ad crM

Source: Forrester Research, Inc.56918

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Servers andstorage

Middlewareplatform andmanagement

Middleware Businessintelligence

Dataintegration

Identity andaccess

management

Oracle acquisitions

Performancemanagement

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management

Applications

Source: Oracle


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. . . WHILE ALSO MITIGATInG RISK AnD KEEPInG COSTS LOW

O course cost is still paramount to Oracle investment decisions. Long-term cost drivers support,

upgrades, and hosting all play a signicant role in services sourcing decisions. Buyers seek:

Providers that can help them consolidate instances and virtualize hardware. Consolidationprojects typically help rms to: 1) drive down costs; 2) harmonize business processes; and

3) enable better data quality and real-time analytics. Oen rms are consolidating multiple

instances in conjunction with a major unctional or technical upgrade; other times they are

doing a consolidation project on its own. Beyond consolidation, many Oracle clients pursue

virtualization (database and/or server) or even greater I efciencies.2

Additional cost savings by outsourcing support, managed services, and hosting. Forresterelds numerous inquiries each quarter on the right number o I sta to support Oracle

deployments, the right number o servers, and other similar sizing questions. Many clients arelooking or services providers that can drive down total cost o ownership through lower cost

o support (ewer, cheaper resources). Also, buyers are looking more and more into nonlinear

delivery options (such as shared services models that oer better economies o scale to drive

down cost and improve efciency, such as Wipros FlexDelivery model or Oracle support).

Reduced risk through GRC advisory, applications, and services. Risk remains criticalor rms, both I risk and business risk. Projects oen require advisory work and change

management as well as technology implementation. A signicant number o client reerences we

surveyed implemented Oracle GRC, which can help manage processes and policies, including

regulatory risk and compliance such as Sarbanes-Oxley compliance.

ORACLE CLIEnTS WAnT PARTnERS THAT CAn SuPPORT LOnG-TERM STRATEGy

When selecting their service provider, sourcing execs should make sure to evaluate newer areas that

are likely to play a critical role in their Oracle road map.

Cloud has become pervasive. Some Oracle clients will explore Oracle-provided options,including Siebel CRM On Demand and Exadata Cloud. But, much o Oracles cloud potential

sits with its ecosystem. Provider cloud options are a critical part o the landscape, including

oerings rom the likes o CSC, HP, and IBM as well as alliances including Deloitte/Amazon or

Accenture/Vblock.

Mobile seems to be everywhere now. From the iPad to the Droid to various handheld terminals(or credit cards or signature capture, or example), mobile is everywhere. While Oracle will

produce some o the mobile apps coming out in the next ew years, this (like cloud) is an area

where the ecosystem plays a critical role. Many services providers are building industry-specic

mobile solutions or Oracle applications.


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Oracle Fusion Applications are nally here. As Larry Ellison unveiled sleek new UIs at therecent Oracle OpenWorld, buyers rushed to nd out more. Te rst o these applications

became available in early 2011. Services providers such as Oracle Consulting, Accenture, IBM,

Inosys, Deloitte, Cognizant, and Fujitsu are prepared to help clients understand the path to

Fusion and implement unctionality.

ORACLE SERVICES EVALuATIOn OVERVIEW

o assess the state o the Oracle services market and see how the providers stack up against each

other, Forrester evaluated the strengths and weaknesses o top Oracle services providers.

Forrester Evalated Oracle Services Providers Portolio Ad Strateg

Aer examining past research, user need assessments, and vendor and expert interviews, we

developed a comprehensive set o evaluation criteria. We evaluated vendors against 68 criteria,which we grouped into three high-level buckets:

Current ofering. o assess strength across current oering, we evaluated providers abilityto perorm Oracle implementation services rom initial upront strategy consulting through

to technical implementation and related services such as training and change management.

We also looked at post-implementation services capabilities including support, application

management services (AMS), and hosting. We scored providers on technical skill across key

Oracle applications (E-Business Suite, JD Edwards, PeopleSo, Siebel, Hyperion, OBIEE, and

several others) as well as experience in specic industry sectors. Client reerences made up a

signicant portion o the evaluation, with clients rating providers on areas such as business

process expertise, value or the money, industry experience, and overall satisaction.

Strategy. We evaluated key areas important to the providers long-term strategy in the Oraclemarket, starting with partnership level with Oracle. Tis year was the rst Forrester Wave

evaluation since Oracles recently introduced Diamond status, which has many components to

it including certied resources and specialization across more than 20 areas; only two providers

had attained this status at the time o evaluation (Accenture and Inosys). We also scored

providers on awards that recognize achievement in the market, such as the Oracle itan Award.

Beyond awards and relationship, we evaluated areas o investment, such as co-development and

training. Finally, we analyzed pricing strategy to assess whether provider pricing models and

uture direction aligns with buyer demand.

Market presence. o score a providers market presence, Forrester evaluated its client baseacross key geographies (North America, EMEA, Asia Pacic, and Latin America) as well as

overall sta dedicated to the Oracle practice. Furthermore, we considered overall nancials or

the Oracle practice as well as growth within Oracle services.


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Forrester Focsed Or Evalatio O Largest, Global, CrossIdstr Services Providers

Forrester included 14 vendors in the assessment: Accenture, Capgemini, Cognizant, CSC, Deloitte,

Fujitsu, HP, IBM, Inosys, Logica, Oracle, PwC, CS, and Wipro. Each o these vendors has:

More than 2,000 Oracle applications practitioners and more than $200 million in revenue.Forrester limited our analysis to the worlds largest Oracle providers, which all have more

than 2,000 skilled Oracle applications resources and more than $200 million in annual Oracle

services revenue. We did not count database or Java skills in the 2,000 resources.

Global, cross-industry, multidomain expertise. All o the included providers showcased cross-industry, global capabilities across multiple major Oracle products. We excluded specialists

ocusing on specic products, such as BI, or industries such as Pharmasol in the lie sciences

space, although many o these would have separately ailed to meet the size criteria.

Strong Oracle implementation practices. Providers that are primarily hosting or supportpartners with insufcient strength in Oracle implementation were not considered (even though

we did include hosting and support capabilities in the overall scoring).

Focus on larger, more complex clients. Tis evaluation ocuses on Oracle service providers orthe large enterprise. Tis does not extend to the numerous channel and reseller partners that

Oracle has or small- and medium-size businesses (SMBs).

PROVIDER STREnGTHS DIFFER By APPLICATIOn, InDuSTRy, AnD TyPE OF SERVICE

Te evaluation uncovered a market in which (see Figure 2):

Accenture, IBM, and Inosys lead the pack. Tis trio o rms has breadth and depthin implementation and AMS or major Oracle applications as well as low-cost delivery

resources. Accenture and IBM dominate the Oracle services market in terms o overall global

scale. However, this year when Oracle announced its marquee Diamond Partner status

(which includes extensive certications across more than 20 domains), only two made the

cut: Accenture and Inosys. Beyond E-Business Suite, Siebel, JDE, PeopleSo, and Hyperion,

Accenture, IBM, and Inosys all have substantial practices around key acquisition products. Tey

also have deep pockets when it comes to co-development and R&D or Oracle. Key areas o

investment include: initiatives around Fusion; centers o excellence (CoEs) to develop industry-specic solution sets; and training and certication o resources.

Deloitte and PwC ofer leading choices or advisory and process consulting. Deloitte and PwCoccupy unique positions in the Oracle services landscape as advisory rms (including tax) that

also have strong Oracle implementation practices. Tey are well positioned or business process

transormation work as well as to work with rms around key industry or process changes. Tey


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both excel at change management and organizational design. Finally, because o their tax arms,

they are able to look at a rms complete situation around nancials and Oracle oen

identiying greater opportunities or cost advantage. PwC is a leading implementation partner or

Oracle GRC.

Oracle Consulting yields a unique, close-to-the-technology value proposition. OracleConsulting oen gets a seat at the bidders table because o its position as the services arm o the

technology vendor it supports. Key advantages include breadth o product expertise: through

Oracles more than 70 acquisitions, Oracle Consulting is the only services option that houses

the resources or every product in the Oracle amily. Sourcing executives sometimes use Oracle

Consulting as their prime supplier o services; they oen use it alongside one o the many

talented ecosystem partners.

AMS and hosting capabilities continue to diferentiate market leaders. Many services buyersseek an implementation provider that can support their needs long term and thereore need

strong maintenance and support as well as hosting capabilities or Oracle. Leaders in this market

include Capgemini as well as CSC, Fujitsu, HP, and Logica. Single-sourcing implementation

and ongoing support rom one o these providers can oer the benets o smoother transition

and more eective knowledge transer between implementation and operational phases and

potentially cost savings or the client as well.

India-centric providers narrow gap with global rms. Beyond Inosys as the top scorero Indian rms, three other India-centric providers emerged as strong choices: CS, Wipro,

and Cognizant. CS and Wipro ocus heavily on E-Business Suite; Cognizant has signicant

expertise in both Siebel and PeopleSo. Tese three rms have all moved beyond AMS work tostrategic advisory and process consulting; all three are leading strategic partners or Oracle.

Tis evaluation o the Oracle services providers market is intended to be a starting point only. We

encourage readers to view detailed product evaluations and adapt the criteria weightings to t their

individual needs through the Forrester Wave Excel-based vendor comparison tool.


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Figre 2 Foeste Wve: Ole Seves Povdes, Q2 11

Source: Forrester Research, Inc.

Go online to download

the Forrester Wave tool

for more detailed product

evaluations, feature

comparisons, and

customizable rankings.

Risky

Bets Contenders Leaders

Strong

Performers

StrategyWeak Strong

Current

oering

Weak

Strong

Market presence

Capgemini

PwC

Oracle AccentureIBM

Infosys

Cognizant

HP

Logica

WiproDeloitte

Fujitsu

CSC

TCS


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Figre 2 Foeste Wve: Ole Seves Povdes, Q2 11 (cot.)


CURRENT OFFERING

Overall client satisfaction

Advisory and process consulting

Implementation

Post-implementation

Maintenance and ongoing support services

Hosting support

Vertical expertise

Discrete product capabilities

Global capabilityLow-cost, remote global delivery

STRATEGY

Oracle alliance

Oracle awards and recognition

Key areas of investment

Pricing strategy

MARKET PRESENCE

Client base and engagements

Financials

Forreste

rs

Weighting

50%

10%

10%

10%

10%

10%

5%

10%

10%

15%10%

50%

25%

25%

25%

25%

0%

50%

50%

Accentu

re

4.05

3.40

5.00

4.60

4.00

5.00

3.50

2.90

2.65

4.454.50

4.75

5.00

5.00

5.00

4.00

4.00

4.00

4.00

Capgem

ini

3.35

3.00

4.00

4.20

3.40

3.50

3.50

2.90

2.55

3.453.00

4.00

4.00

4.00

4.00

4.00

3.25

2.50

4.00

Cogniza

nt

3.11

4.70

3.50

4.40

2.80

4.50

1.00

2.90

1.65

2.103.00

3.75

4.00

3.00

4.00

4.00

2.50

2.00

3.00

CSC

3.46

4.40

4.00

3.80

3.40

4.50

4.50

2.50

2.65

2.753.00

3.00

4.00

0.00

4.00

4.00

1.75

1.00

2.50

Deloitte

3.28

3.70

5.00

4.20

4.30

2.50

0.50

3.00

2.50

2.903.00

4.25

4.00

5.00

4.00

4.00

2.75

2.50

3.00

Fujitsu

3.21

4.40

3.00

4.20

3.70

4.00

3.00

3.10

2.05

2.402.50

4.00

4.00

4.00

4.00

4.00

0.75

1.00

0.50

HP

3.35

3.80

3.50

4.40

3.40

5.00

3.50

3.20

2.10

2.203.00

3.50

4.00

4.00

3.00

3.00

1.00

1.00

1.00

All scores are based on a scale of 0 (weak) to 5 (strong).


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Figre 2 Foeste Wve: Ole Seves Povdes, Q2 11 (cot.)


CURRENT OFFERING

Overall client satisfaction

Advisory and process consulting

Implementation

Post-implementation

Maintenance and ongoing support services

Hosting support

Vertical expertise

Discrete product capabilities

Global capability

Low-cost, remote global delivery

STRATEGY

Oracle alliance

Oracle awards and recognition

Key areas of investment

Pricing strategy

MARKET PRESENCE

Client base and engagements

Financials

Forresters

Weight

ing

50%

10%

10%

10%

10%

10%

5%

10%

10%

15%

10%

50%

25%

25%

25%

25%

0%

50%

50%

IBM

3.85

3.30

5.00

4.00

4.00

4.50

3.50

3.00

2.40

4.00

4.50

4.75

4.00

5.00

5.00

5.00

3.50

3.50

3.50

Infosys

3.73

5.00

4.00

5.00

4.00

4.50

0.50

2.70

2.95

2.90

4.50

4.75

5.00

5.00

5.00

4.00

3.25

2.50

4.00

Logica

2.81

3.30

3.50

3.80

2.70

4.00

3.50

2.90

2.20

1.95

1.00

3.25

4.00

2.00

3.00

4.00

1.75

1.50

2.00

Oracle

3.66

4.30

3.50

4.20

3.60

3.00

3.50

3.20

2.45

4.40

4.00

4.00

5.00

5.00

4.00

2.00

3.50

4.50

2.50

PwC

3.22

3.70

5.00

4.20

4.40

2.50

1.00

3.00

2.75

3.10

1.50

4.00

4.00

4.00

4.00

4.00

1.75

0.50

3.00

TCS

3.57

3.80

4.00

4.20

3.60

4.50

1.50

2.50

2.60

3.50

4.50

4.00

4.00

3.00

5.00

4.00

3.75

3.50

4.00

Wipro

3.41

3.40

4.00

3.60

3.00

5.00

2.50

2.70

2.25

2.90

4.50

4.25

4.00

4.00

5.00

4.00

2.75

2.00

3.50

All scores are based on a scale of 0 (weak) to 5 (strong).

VEnDOR PROFILES

Leaders

Accenture. A global giant in the Oracle implementation space, Accenture is well suited to theworlds largest multinational Oracle rollouts. Accenture has a strong practice across all major

Oracle product lines and across a broad range o industries, with particular strength in

government, lie sciences, communications, and utilities. Accenture has one o the largest global

delivery capabilities in the Oracle space, largely leveraging India and the Philippines or resources.

IBM. IBM is a leading Oracle partner, serving many o the worlds largest and most complexOracle deployments across a range o applications and industries. IBM has a particularly strong

Oracle practice ocus around nancial services, insurance, retail, and automotive. One key area o

dierentiation or IBM is the IBM Workbench, which incorporates a substantial amount o

benchmarking data (rom IBMs own data sources as well as third-party sources including Hackett).


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Inosys. Inosys has one o the worlds leading Oracle services practices, with a strong heritagearound technical implementation and support. Inosys continues to grow its strategy consulting;

today Inosys Consulting employs hundreds o consultants that can supplement the work o the

Oracle group. Te provider has expertise across a range o industries including banking and

nancial services, high-tech and discrete manuacturing, and retail. Inosys was one o the rst

to achieve the exclusive Diamond Partner status and continues to be a leading partner or R&D

and co-development or Oracle solutions.

Oracle. Oracle Consulting holds a unique position as the consulting arm o the technologyprovider, which means that it is closely tied into product and support teams at the provider

level. Although strongest in the technical phases o implementation, Oracle has been ramping

up its strategy consulting capabilities in an eort to round out its ability to provide end-to-end

implementation services. Oracle is unique in its breadth o product expertise extending to

every product in the Oracle amily, which is particularly important given Oracles more than 70acquisitions over the past ew years.

Wipro. Wipros Oracle resources are dedicated to serving industries such as manuacturing,retail, and telecommunications across a range o Oracle product lines. Te provider has one o

the larger bases o oshore resources and heavily leverages oshore in its projects and ongoing

support. Its 2008 acquisition o Inocrossing makes it a provider o hosting services as well.

TCS. CS has a substantial Oracle practice that heavily leverages low-cost delivery romIndia, China, and other emerging low-cost delivery geographies. It has also ramped up its

onshore, local consulting capabilities to become a key player in the process consulting and

advisory space related to Oracle applications. CS is strong in nancial services, manuacturing,telecommunications, and travel. CS has invested heavily in tools and accelerators: prebuilt,

industry-specic solutions that speed implementation time and reduce implementation eort.

Deloitte. Deloitte excels at strategy consulting, business process consulting, and Oracleimplementation work. Deloitte is known or its industry-centered thought leadership (such

as its Dbries executive leadership series and industry-based IP in the orm o IndustryPrint).

More recently, Deloitte has moved into support and managed services deals as well. Deloitte also

dierentiates through its integrated tax and audit consulting services.

Capgemini. Capgemini is one o the top Oracle applications partners worldwide, with a

particularly strong presence in Europe. Te provider is strong across the implementation

and support lie cycle. Capgeminis Rightshore delivery model is a critical part o its overall

delivery strategy, including more than 3,000 low-cost delivery resources. Capgemini has been

investing in R&D around SOA and Fusion including its Capgemini Oracle Fusion Experience

(COFE) Lab targeted at building knowledge and industry-specic solutions.


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PwC. Trough organic growth as well as major acquisitions (such as many o BearingPointsassets), PwC has quickly come up into a leading position in terms o revenue around Oracle. PwC

is one o the top providers o advisory related to Oracle and also one o the leading implementation

partners or Oracle GRC. PwC is a very strong choice or Oracle applications clients with projects

involving change management or process transormation. PwC has some Oracle service

capabilities in ongoing support but this is a relatively new and smaller area or PwC. Similarly,

PwC has some oshore capability but this is a smaller capability relative to competitors.

Fujitsu. Fujitsu has been ramping up its Oracle implementation services business through acombination o organic growth and acquisitions.3 Trough these various acquisitions, Fujitsu

now oers leading implementation and support capabilities or solutions including PeopleSo

and E-Business Suite. Fujitsu is a leading middleware and inrastructure partner or Oracle;

more recently, Fujitsu has extended its inrastructure business to oer various cloud delivery

options as well. Fujitsu invests substantially in co-development and innovation related to Oracleand is one o the leading partners in the Fusion applications space.

Strog Perormers

Cognizant. Cognizant has a heavy concentration on PeopleSo and Siebel implementations.Te provider is particularly strong in lie sciences and nancial services and has expertise across

implementation through to ongoing support and maintenance. Cognizant continues to grow

quickly in the Oracle space and is a leading partner or Fusion applications.

HP. HP is one o Oracles biggest alliances mostly in the inrastructure space. Te providercampaigns on the overall value o its integrated Designed or Run approach which looks at

the overall lie-cycle cost and benet o Oracle beyond the initial implementation. Although

the provider can do standalone implementations that it transitions to the client, its value

proposition is most compelling to rms that are seeking ongoing support and operations rom

their implementation partner.

CSC. CSC is a leading provider o outsourcing solutions in the Oracle space and providesstrong value or the technical phases o an Oracle implementation as well as leading support

and hosting services. CSC has a smaller advisory and process consulting practice versus some

o its peers in this space but as a rm does have a very strong presence in ederal government,

aerospace and deense, and healthcare. CSC has recently invested heavily in cloud solutions,

which adds another dynamic to its hosting and inrastructure capabilities.

Logica. Logica primarily serves European clients (primarily Western European nations andthe Nordics) across Oracles portolio o applications and across the ull lie cycle o application

needs rom pre-implementation strategy work through to technical consulting and outsourcing.

Outsourcing represents approximately 40% o Logicas revenues.


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SuPPLEMEnTAL MATERIAL

Olie Resorce

Te online version o Figure 2 is an Excel-based vendor comparison tool that provides detailedproduct evaluations and customizable rankings.

Data Sorces used I This Forrester Wave

Forrester used a combination o three data sources to assess the strengths and weaknesses o each

solution:

Provider surveys. Forrester surveyed vendors on their capabilities as they relate to theevaluation criteria. Once we analyzed the completed vendor surveys, we conducted vendor calls

where necessary to gather details o vendor qualications.

Executive strategy brieng. We spoke with leading executives rom each providers Oraclepractice to understand overall practice direction and go-to-market strategy.

Client reerence surveys. o validate product and vendor qualications, Forrester alsoconducted reerence surveys with provider client reerences.

The Forrester Wave Methodolog

We conduct primary research to develop a list o vendors that meet our criteria to be evaluated

in this market. From that initial pool o vendors, we then narrow our nal list. We choose these

vendors based on: 1) product t; 2) customer success; and 3) Forrester client demand. We eliminate

vendors that have limited customer reerences and products that dont t the scope o our evaluation.

Aer examining past research, user need assessments, and vendor and expert interviews, we develop

the initial evaluation criteria. o evaluate the vendors and their products against our set o criteria, we

gather details o product qualications through a combination o lab evaluations, questionnaires,

demos, and/or discussions with client reerences. We send evaluations to the vendors or their review,

and we adjust the evaluations to provide the most accurate view o vendor oerings and strategies.

We set deault weightings to reect our analysis o the needs o large user companies and/or

other scenarios as outlined in the Forrester Wave document and then score the vendors based

on a clearly dened scale. Tese deault weightings are intended only as a starting point, and we

encourage readers to adapt the weightings to t their individual needs through the Excel-based

tool. Te nal scores generate the graphical depiction o the market based on current oering,

strategy, and market presence. Forrester intends to update vendor evaluations regularly as product

capabilities and vendor strategies evolve.


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14

EnDnOTES

1 Source: Forrsights Budgets And Priorities racker Survey, Q4 2010.

2

I proessionals in global rms ace a bewildering range o challenges around enterprise resource planning(ERP) deployment and consolidation. Tey have to plot a passage through the rees o complementary

application synchronization challenges to the clear blue water o comparative advantage while maintaining

a highly standardized app portolio that keeps them out competitors range. o avoid coming to grie and

to ensure that their target capabilities are linked to their rms key success actors, they should ollow the

our steps in Forresters enterprise app consolidation navigation kit: 1) determine key actors or success; 2)

map the rms competitive position on each axis; 3) select important key actors or success degrees o

reedom; and 4) map capabilities to strategic imperatives. See the April 14, 2010, Initiate Enterprise App

Consolidation o Outmaneuver Your Competition! report.

3 Fujitsu acquired rms like Born Inormation Services, US rm Greenbrier & Russel, and oshore-based

Rapidigm.


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Documents

Forrester Research Oracle Services Providers, q2 2011