Forgot Password

Forgot Password_April 2015 1

STEP 1On the Patient Portal page click “Can’t Access Your Account?” for the Password Recovery Help window.

STEP 2Select Forgot Password, click the submit button.

After you click submit the request, the Password Recovery Help window displays a confirmation message and indicates that an e-mail message has been sent to your e-mail inbox. Portal Support:

Forgot Password_April 2015 2

STEP 3A confirmation e-mail with password recovery link named “Recover Your Password” is sent to your e-mail address associated with your account. Click the password recovery link called Reset My Password, received in the e-mail from Patient Portal Support.

Note: The password recovery link is a one-time link and is valid for only 48 hours. The Patient Portal Password Recovery window displays.

STEP 4Enter your Username and answer the question associated with the Security Question, then click the Submit button

STEP 5The New Password window displays. Enter your Username and new password, then re-enter the new password to confirm it; and, if desired, you can change the Security Question and its Answer and click Submit. If necessary, you can refer to the Password Guidelines on the window to create a secure password.

Note: If the Security Question is not set up for your account, you will be asked to enter date of birth or phone number information to authenticate.