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Ford Academy Handbook 2017 Rules & Regulations VERSION 2
PUBLISHED: February 2017
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Table of Contents ACADEMY TEAM CONTACT DETAILS 2
CHANGES MADE IN THE HANDBOOK ......................................................................................................... 3
ACADEMIC YEAR ................................................................................................................................................... 4
ACADEMY TARGET GROUPS (DESIGNATIONS) .................................................................................... 4
REGISTRATION PROCESS FOR NEW EMPLOYEES .............................................................................. 5
RESIGNATIONS ..................................................................................................................................................... 5
ACADEMY STRUCTURE ..................................................................................................................................... 6
PROMOTIONS ........................................................................................................................................................ 7
RED CIRCLE PRINCIPLE ..................................................................................................................................... 8
• Reasons for being Red-Circled ................................................................................................................ 8
• How to become Un-Red-Circled ............................................................................................................ 8
DEMOTIONS............................................................................................................................................................ 9
PERSONAL DEVELOPMENT PLANS (PDP’s) ........................................................................................... 9
TRAINING NEEDS ANALYSIS (TNA’s) ....................................................................................................... 10
DEALER COMPETENCY PROFILES (DCP’s) ............................................................................................ 10
BOOKING PRINCIPLES & PROCEDURES ................................................................................................. 11
CANCELLATIONS ................................................................................................................................................ 12
NO SHOW FEES ................................................................................................................................................... 12
PRE-WORK & ASSIGNMENTS ...................................................................................................................... 13
COST OF TRAINING & e-SOS ........................................................................................................................ 13
VENUES................................................................................................................................................................... 13
TRAINING METHODOLOGIES ........................................................................................................................ 14
COMPETENCE ...................................................................................................................................................... 16
RECOGNITION OF PRIOR LEARNING (RPL) ........................................................................................... 16
PREVUE ONLINE ASSESSMENTS ............................................................................................................... 17
Complimentary Prevue Assessments .......................................................................................................... 17
How to register for Prevue Assessments .................................................................................................... 18
COURSE ATTENDANCE CERTIFICATION ................................................................................................. 18
FREQUENTLY ASKED QUESTIONS – FAQ’s ........................................................................................... 23
ADDITIONAL TRAINING ON OFFER IN 2017 ............................................................................................. 28
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Contact Information
DESIGNATION NAME OFFICE NUMBER
MOBILE NUMBER E-MAIL ADDRESS
Academy Call Centre Veneece Myers 012-842 2502 Private [email protected]
Academy Director Sharon Shaw 012-8422547 083 459 4938 [email protected]
Business Management Ass. TBA 012-842 2758 Private TBA
Business Management Mgr. Andrew Nel 012-842 3138 082 417 1528 [email protected]
LMS Manager Nivash Mahabeer 012-842 3355 084 084 8652 [email protected]
Training Administrator Koketso Mafa 012-842 2792 Private [email protected]
Training Administrator Marie Steynberg 012-842 2066 Private [email protected]
Training Administrator Noleen Yenkiah 012-842 3287 Private [email protected]
Training Administrator Nomfundo Mbinambina 012-842 2700 Private [email protected]
Training Manager Nadine McChlery 012-842 2564 082 320 5853 [email protected]
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CHANGES MADE IN THE HANDBOOK
DATE OF
CHANGE CHANGES MADE
PAGE
#
1st February Price increase of Prevue Assessments 21
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2017
ACADEMIC YEAR
• Training 1st January 2017 to 30th November 2017
• Performance 1st November 2016 to 31st October 2017
The purpose of this timing split between the Training and Performance criteria of
the Academy is to allow the Academy team time to complete the promotions
exercise by 15th December.
The Dealership Ambassador is sent the promotions report to verify the
information. Any queries are required to be addressed with the Academy
Call Centre Manager by 15th January.
Any discrepancies received after the deadline date will not be considered.
Learners’, who are employed on or after 1st September, will not be penalized for
non-completion of courses or not meeting performance targets. Their Academy
measurement will commence in January of the following year. Any training
completed during this period will be captured against the learner records and
credited for the following years training requirements.
If learners attend training in December 2017 but have been registered prior to 31st
August 2017 and not taken the opportunity to attend the training, they will be red-
circled.
ACADEMY TARGET GROUPS (DESIGNATIONS)
• Academy Ambassadors
• Dealer Principals
• F&I Business Managers
• Parts Sales Consultants & Parts
Managers
• Sales Executives & Sales Managers
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o New Only
o Used Only
o New & Used
o Fleet
• Service Advisors & Service Managers
• Stock Controllers
Designations outside of the target group i.e. service technicians, receptionists, sales
admin, warranty clerks, etc. are welcome to attend training, however they will not
form part of the certification pathway and will not participate in the awards
programme.
Please note that all learners attending training are required to be registered on the
Academy database in order to attend training.
REGISTRATION PROCESS FOR NEW EMPLOYEES
• Please note that it is compulsory to register any new target group
employees on the Academy Website within 1 week of employment at the
Dealership.
o Access Academy Website www.fordacademy.co.za o Click on the REGISTER NOW button o Complete the registration form and click the submit button at the bottom of the page,
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o Please ensure that your reporting to Managers academy number
is correct.
RESIGNATIONS
How to resign an academy member?
• Only the Academy Ambassador has the administrative rights to resign
/terminate a learner.
• Access the academy website www.fordacademy.co.za.
• Login and click on the staff tab.
• A list of staff members linked to your dealership will be displayed.
• Select the member to be resigned by clicking on the academy number of the
learner.
• Scroll to the bottom of the page and select the request termination button.
• Confirm the termination by pressing OK.
• The request for termination will be sent to the Academy Call centre who will
approve the request for termination.
• NO terminations will be accepted if received via email or telephonically as
the website is the only tool able to track activity for audit purposes.
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• Should a learner be terminated for longer than 2 consecutive years, he/she
will be registered on the Induction status level irrespective of his/her status
level prior to leaving and will start the NEW curriculum as an Inductee?
o Online RPL’s are available should the learner feel they have the
knowledge and experience – See Recognition of Prior Learning.
• To avoid unnecessary No Show costs, resigned staff should be terminated
from the Academy immediately upon resignation/retrenchment/retirement
or termination
o In the event that the learner is not terminated immediately, the LMS
will not be able to notify the respective training coordinator to remove
the learner from any future courses.
o No Show fees will be charged if a learner does not attend training
during his/her notice period but is not terminated from the system.
o Should course cancellation not be received timeously i.e. by 2-week
deadline, the Dealership will be charged the No Show fee, irrespective
of whether the learner is working in notice or not.
o Deleted academy participants working in their notice will not be able
to load performance against their archived Academy number and
therefore the dealership should consider loading against Gold
members who are close to meeting their platinum status.
Please contact the academy call centre on 012-842 2502 should you have any
queries.
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ACADEMY STRUCTURE
There are four levels of competence:
• Induction Member Level for new employees
• Silver Member Level (new & maintaining)
• Gold Member Level (new & maintaining)
• Platinum Member Level (new & maintaining)
Maintaining Silver, Gold & Platinum members have maintaining criteria to achieve in
order to remain at their current status if they do not want to promote.
Silver, Gold & Platinum levels also have an Honorary Member Level for staff
members who are 60 years or older.
• Academy members who are 60 years or older on 31st December 2016 will
become Honorary Members from 1st January 2017.
• Honorary members who wish to maintain their current status are not required
to attend classroom training.
• However, should an Honorary member wish to promote to a higher level,
he/she will be required to attend and pass the competence requirements.
• Honorary members are required to attend all compulsory courses as
identified on their PDP’s and write all product exams (Sales & Service Staff)
• Honorary members are still required to meet performance requirements set
out by FMCSA for their status level.
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PROMOTIONS
The promotion exercise is completed in December of each
year.
Learners who have met/exceeded both the training and performance criteria for the
year will promote to the next level or maintain their current status.
In the event of a learner not meeting either the training and/or performance criteria,
he/she will be Red-Circled.
The Training & Performance Criteria is available in a separate Training &
Performance Handbook. These requirements are broken down by designation, by
status level.
All performance criteria have been set by Ford Motor Company Management and
the training criteria has been approved by the Board of Governors.
RED CIRCLE PRINCIPLE
• Reasons for being Red-Circled
Learners who do not meet their training and/or performance criteria as stipulated
for the required period will be red-circled.
• Training criteria are required to be met by midnight on 30th November 2017.
• Performance criteria are required to be met by midnight on 31st October
2017.
In the event of a learner being Red-Circled for 2 consecutive years he/she will be
demoted to the lower status level.
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Learners who are red-circled will be paid out FMCSA incentives at the lower status
level e.g. a Red-Circled Platinum member will be paid out any incentives at the Gold
member level.
• How to become Un-Red-Circled Learners who are Red-Circled for not meeting training criteria can become un-red-
circled once the training is completed.
• Since the updating of learning records for red-circled members is not an
automatic process, it is the learner/Ambassadors’ responsibility to notify the
Academy.
• The Academy Call Centre Consultant will verify the information and credit
the learner records accordingly.
A mid-year performance exercise is conducted. Learners who are Red-Circled for
not meeting performance criteria can become un-red-circled in July if they are on
track to meeting their current years’ performance criteria.
However, if at the end of the performance year, they do not meet the criteria, they
will be red-circled again.
Please note that the mid-year exercise applies to PERFORMANCE CRITERIA
Red-Circles only and not training criteria red-circles.
DEMOTIONS
Learners who have been red-circled for 3 consecutive years will be demoted to the
level below.
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PERSONAL DEVELOPMENT PLANS (PDP’s)
• PDP’s are pre-populated with compulsory course
requirements per status level as well as courses identified by
Training Needs Analysis (TNA).
• TNA courses do not form part of a learner’s compulsory
promotional criteria.
• Ambassadors are required to create PDP’s and managers are required to
approve PDP’s as follows:
o Existing Employees – 31st January 2015 o New Employees – 1st week of employment
• PDP’s are also required to be created for learners who change designations
e.g. a Sales executive is promoted to a Sales Manager.
• Once the designation has been changed, the previous PDP needs to be
deleted and a new PDP needs to be created under the new designation.
• Please note that there is a 24-hour turnaround time for the system to
update the new designation, before a PDP can be created.
• In the event of an individual changing designations, he/she will retain their
current status. Should they not achieve their training and performance criteria
at the end of the Academic year, they will be “red-circled” and ultimately
demoted if their training is not completed after year two.
• Only Compulsory courses can be booked from the Ambassadors login account
via the learners PDP.
• For courses not included in the PDP’s e.g. product launches, TNA identified
courses, the Ambassador will need to login as the delegate to add the course to
the learners PDP.
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TRAINING NEEDS ANALYSIS (TNA’s)
TNA’s need to be completed by the Departmental Managers for their operational
staff and by the Dealer Principal for each of his / her Departmental Managers
• Deadline dates
o Current Employees - 30th September 2017
o New Employees – within 1 month of employment – during the 2017
year.
• Ambassadors need to ensure that the “Who do you Report to” section of the
registration is correct in order for all the departmental staff to be reflected
under the manager’s name so as to complete the TNA process for all staff
members.
o The manager’s academy number must be correct.
DEALER COMPETENCY PROFILES (DCP’s)
DCP’s are determined by the status levels of the number of target group staff
registered.
• 50% of the target group are required to be a Gold and Platinum Levels.
• The benefit of having 50% at the Gold and Platinum levels is that they sell
more (hours, vehicles, parts etc.) and therefore the bottom line/profitability
is increased.
BOOKING PRINCIPLES & PROCEDURES
• Please ensure that delegates booked to attend training, form part of the
status level and target group per course. In the event of a delegate being
identified for succession planning, he/she may attend courses other than
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• their designation, however, please notify the respective training coordinator
to ensure that he/she is not bumped off the course to accommodate the
correct target group delegates.
• The Training Manager is required to authorise attendance of the above
mentioned delegates so as to manage any related expenses.
• Ambassadors are able to book courses on the Learning Management System
(LMS) directly from the candidates PDP – see “HOW TO” guide for more
details.
• Confirmation letters are sent to the target group listed below when bookings
are made.
o Learner
o Ambassador
o Learners Manager
o Dealer Principal
• Reminder letters are sent to target group listed below 4 weeks prior to course
date:
o Learner
o Ambassador
o Learners Manager
o Dealer Principal
• Confirmation letters stating venue and timing details are sent to the target
group listed below 2 weeks prior to course date:
o Learner
o Ambassador
o Learners Manager
o Dealer Principal
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• SMS reminders are sent to the learners’ cell phone number 2 days prior to a
course or the Friday prior to a course scheduled for a Monday.
• It is therefore imperative that all the contact details including cell phone
numbers are updated on the Academy Database
o In the event of a learner /manager not receiving the required
communication resulting in non-attendance of a training course due to
incorrect information a No Show fee will apply.
o Please contact the Academy Call Centre should you not receive the
confirmations mentioned above.
CANCELLATIONS
• Cancellation of attendance of booked courses will only be accepted up to 2
weeks before the scheduled course date
• Cancellations must be in writing and e-mailed to the respective Training
Administrator within the cancellation period to ensure that a No show fee is
not charged.
• Cancellations must be done as a reply to the original email that the
confirmation was sent on. Please do not send a new email for cancellations.
NO SHOW FEES
No Show fees of R2 000 per person, per day will be applied for the following
reasons:
• Cancellation after the 2-week final notification mail is sent
• Non-attendance of the course without providing valid back up
• Sending an unsuitable replacement on a course that another learner has
been confirmed to attend i.e. a non-target group candidate or if the course is
not applicable to the learners PDP e.g. Personal Assistant sent to replace the
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• Dealer Principal or Manager on a CVP Refresher course.
• Learners leaving before afternoon tea time (3pm) – a full day fee will be
charged.
An e-mail will be sent to the Dealership Ambassadors
prior to billing, in order for him/her to verify the
information or provide back-up e.g. medical certificate,
death certificate etc.
Valid reasons for cancellations/non-attendance with no charge for
No Shows applied are:
• Illness
• Emergency Hosp i ta l i za t i on
• Death of an employee or immediate family member
Justification for not being charged a No Show fee (e.g. medical certificate) must be
submitted to the respective Ford Academy Training Coordinator within 3 (three)
days of the course completion date.
All other reasons will be approved at the discretion of the Training Manager,
Academy Director, or Dealer Development Manager and should be submitted in
writing.
PRE-WORK & ASSIGNMENTS
Learners who do not hand in the completed and
Dealer management approved pre- work on
arrival at the first days training, will be sent back
to the dealership and a No Show fee will be
charged for the whole course. Examples of such
required pre-work are: Sales Consultant &
Service Advisor Accelerator Programmes.
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Assignments that are not handed in by the deadline date will result in the learner
being marked Not Yet Competent (NYC) and may be red-circled at the end of the
year. Extensions for assignment submissions will be given on pre-arrangement only.
COST OF TRAINING & e -SOS
Training Fee: R250 per person per month for a maximum depending on
category size
• Category A & B = Maximum of 30 learners
• Category C & D = Maximum of 25 learners
• Category E & F = Maximum of 20 learners
e- SOS Fee: R588 per month per dealership
VENUES
Training in Dealership Boardrooms/Training Room will only be considered for in-
dealer training sessions – stand-alone dealers or groups.
• The use of the venue should be provided free of charge.
• Catering should be arranged and paid for by the dealership.
• The dealer may be charged if the training need falls outside of the Academy
offer and is also budget reliant.
• All requests should be submitted to the Training Manager in writing in order
to be considered ([email protected])
Training is presented in the following regions and is based on the number of
attendees:
• Gauteng
• Bloemfontein
• Durban
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• East London
• Port Elizabeth
• George
• Cape Town
• Paarl
• Clanwilliam
• Polokwane
• Nelspruit
• Mafikeng
• Botswana - Gabarone
• Namibia – Windhoek
TRAINING METHODOLOGIES
• Classroom Training (Skills Drills)
o 1, 2 or 5-day training at an external venue.
o 30% Theory and 70% practical (skills drills)
• Classroom based product knowledge exams
o Induction, Silver & Gold status level Sales Executives New and New &
Used will be required to write classroom based product knowledge
exams.
o Exams will be held in each region on a set date in July & November -
TBA.
o All sales staff in the above mentioned target groups are required to
write the exam in July.
o Learners who are found Not Yet
Competent in the July session will have
an opportunity to write exams again
November.
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o If a learner is found Not Yet Competent for the second time, he/she
will be red-circled.
• In Dealer Training
o Training presented in the Dealership based on the Dealerships needs –
for the Dealers account.
• E-Learning and exams
o Product Knowledge – product guides and interactive online courses
o Product Knowledge exams – online
o Pre or Post course work
• Assessments
o Psychometric assessments – See On-Line Prevue Assessment below o Recognition of Prior Learning (RPL) – See RPL Assessment below
• On the Job / In-Dealer Coaching
o Evaluation and coaching is conducted in the dealership (on the job)
and learners are assisted in improving various elements –
understanding, processes, procedures, systems etc.
o Dealers who are placed on CVP ‘review’ will receive CVP Coaching
from an approved CVP coach.
� Step 1 – Dealer submits action plan
� Step 2 – 3 months’ x 2 coaching sessions per month (dealers
cost)
� Step 3 - a Further 3 months’ x 2 coaching sessions per month
(dealer costs)
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• Business Management Analysis & Review
o Analysis of Dealership Financials and advice on Profit
Improvement Plans guaranteed to increase profitability.
o Analysis of Training and Performance criteria by individual, by
designation of Academy Target Groups
o The Sewells MRA Model will be rolled out to DP’s and
Departmental Managers from Yr. 2015. The MRA Model allows you
to maximise the ROA% of the operation by making small
adjustments (tweaks) in the performance drivers of the respective
operational departments.
COMPETENCE
• The pass mark for all assignments, RPL assessments, Online Exams, Pre &
Post-tests, and Classroom Evaluations etc. is 80% unless otherwise
stipulated.
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RECOGNITION OF PRIOR LEARNING (RPL)
• Online RPL assessments are available on the Learning Management System
for most classroom courses.
• Learners who feel they have the knowledge required may complete the
online RPL assessment to determine whether he/she needs to attend the
classroom training.
• Pass mark is 80%
• Learners have one (1) attempt at RPL assessment.
• Should a learner be found Not Yet Competent he/she will be required to
attend the classroom training.
• When a learner is found competent on the online RPL, he/she are
responsible for contacting the Academy Call Centre advising them of the
completion and competence of the RPL.
o Notification of competence is NOT an automated response.
• The Academy will verify the information and update the learner records
accordingly. Competent learners are not required to attend the training.
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PREVUE ONLINE ASSESSMENTS
It is Compulsory for all Managers to complete online Prevue Assessments PRIOR
TO EMPLOYMENT / PLACEMENT
• The cost is for Dealership Account and will be billed via the monthly billing
report
o R1500 for Managers
o R1050 for Operational Staff
• It is highly recommended that all placement considerations complete an
online Prevue Assessments
• Requesting Managers will receive the following reports with a video link
explaining how to read the reports:
o Selection Report which identifies the benchmarks for the position
o Learning & Reasoning Report
o Working Characteristics Report
o Personal Development Plans
o Succession Planning – Multiple positions
• The assessed candidate will receive an Individual Report which is similar to
the Selection Report but which excludes the benchmarks for the position.
• Other Reports available:
o Comparison of candidates for position
Complimentary Prevue Assessments
• In order for the Dealer Network to experience the benefits of the Prevue
Assessments the Ford Academy will be offering 3 (three) complimentary
assessments for Operational Staff only.
• Thereafter, assessments will be charged as indicated above.
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How to register for Prevue Assessments
• Send e-mail to [email protected] with the following information
requesting assessment
o Name & Surname of the candidate
o E-mail address of the candidate
o Contact telephone number of the candidate
o The position against which the candidate should be benchmarked
o Name & Surname of the requesting Manager
o E-mail address of the requesting Manager
o Dealership Name
COURSE ATTENDANCE CERTIFICATION
• Competent learners are able to print certificates from the Learning Management
System for identified courses only, within 2 weeks of the completion of the
course or once they have been found competent on their assignments.
Joe Sample (B0000)
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FREQUENTLY ASKED QUESTIONS – FAQ’s
Can i get a new blazer if mine gets too small/big or faded (platinum
members)?
• Academy will supply the first blazer. Should a participant require another
blazer at a later stage due to the blazer becoming too big or too small or
faded etc. the infidel will responsible for the payment of the replacement
blazer.
• Blazers can be ordered through the Academy to ensure control and
consistency by mailing Amanda Jacobs ([email protected]).
Does the academy assist SAP & SAAP attendees with travel and
accommodation expenses?
• Travel & Accommodation for Sales Accelerator (SAP) & Service
Accelerator (SAAP) learners ONLY who reside outside of Gauteng
(250kms one way or more) will be covered by the Academy.
o Copies of the learner’s ID books for flight bookings need to be
submitted the travel / training administrator a minimum of 2 weeks
prior to the course date in order to secure flight discounts.
o If the copy of the ID is not received 2 weeks prior to the course the
learner (or Dealership) will be responsible for the booking and cost of
the flight tickets.
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o Delegates who choose to drive need to submit a request in writing to
the Competence Development Manager ([email protected]) and
require prior written approval before embarking on the trip. If agreed
to, the attendee / dealership will be reimbursed based on petrol and
toll road slips submitted with an invoice addressed to Ronald Sewell
& Associates, VAT NUMBER: 4340106782
Does the academy assist learners with travel and accommodation expenses
fo r o the r cou rs es?
• The Academy will assist learners who travel 250kms (one way) or more with travel
expenses on a pass through cost principle as a stipulated below. These costs are
only applicable to compulsory courses for the level that the learner is at in the
current year. Such assistance will only be provided should the training not be
available in the region/closest region.
Courses attended for promotional purposes other than their current promotion
opportunities will need to be funded by the Dealership.
• Petrol/Diesel receipt
• Toll fee receipts
• Start and end mileage per trip
• Accommodation the evening before the training and if for example, it is a 2-
day course, the evening of the first day training. Accommodation is not covered for the evening of the second days training.
The dealer is required to invoice Ronald Sewells & Associates (VAT Number:
4340106782) for these expenses within 2 weeks of course attendance.
What information needs to be provided by the dealership when booking travel and accommodation for dealer staff.
• Copy of the delegates ID book
• Departure city
• Arrival city
• Accommodation required or not
• Disability requirements
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2017
• Special arrangements e.g. Halaal/ Kosher at accommodation/venue
• Etc.
Who qualifies for awards/ rewards at the end of the Academic year?
• Chairman Award winners.
Is there a formal reward and recognition function?
• A function or event is budget dependant and will be communicated via Dealer
Bulletin as per FMCSA’s decision each year.
How many people are rewarded at their awards ceremony?
• The number and type of rewards are budget dependant.
Can a learner be registered as more than one target group?
• No. The LMS cannot link an Academy number to 2 designations because the
academy number is issued against the individual’s ID number.
What is caching?
• en.wikipedia.org/wiki/Cache_(computing) In computing, a cache (/ˈkæʃ/ KASH)
is a component that stores data so future requests for that data can be served
faster; the data stored in a cache might be the results of an earlier computation,
or the duplicates of data stored elsewhere.
How do I fix caching?
• If you are experience caching it is more than likely a system problem on your
company’s server. Please ask your IT staff to provide a long term solution. A
short term solution is – CNTRL F5
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2017
Why am i required to change my password every 90 days?
• This is a Ford Global Audit requirement.
What is the Board of Governors (B.O.G)?
• The B.O.G. consists of a tripartite group of members made up of:
o Academy Management
o FMCSA Departmental Management
o Ford Dealer Network Representatives
� Cape Region
� Free State Region
� Kwa-Zulu Natal Region
� Johannesburg
� Pretoria
� Ambassador representation
What is the role of the Board of Governors?
• To ensure that the Academy training and performance requirements meet all
third parties’ approval. The dealer representation then takes any issues or
requests to Dealer Council to consider and approve or decline.
Who determines the training & performance criteria?
• Training criteria are agreed by the Board of Governors Members.
• Performance criteria are determined by the FMCSA Departmental
managers in order to meet the FMCSA annual objectives. Feedback/input
from Dealers is considered. These criteria are presented to the BOG for review.
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2017
When will / can a course be cancelled by the Academy?
• Courses need to meet the minimum requirements in order to be presented:
• Rural / Outlying areas 4 delegates
• Central regions 6 - 8 delegates depending on the course
What are the consequences for not completing pre-work or assignments?
• None completion / submission of pre-work
• Learners will receive reminders to complete the pre-work when booking on the
course, 4 weeks prior to the course, 3 weeks prior.
• Managers and DP’s need to sign off that it was completed and this confirmation
of completion form needs to be sent to the respective
• Training coordinator a minimum of 3 weeks prior to the course
commencement.
• If the pre-work is not received at this time, the delegate will be removed from
the course and sent away from the venue should he or she arrive. No Show
fees will also be charged for none-attendance.
Non completion of assignments/post work e.g. action plans.
• Learners will be marked as attended but Not Yet Competent (NYC) until an
assignment is submitted. If no assignment is received by the end of the year,
the learner will be red-circled.
Training attendance on public / religious holidays?
• The Academy’s training schedule is in accordance with the official
government public holidays and courses have been scheduled accordingly.
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2017
Additional training programs on offer for 2017 (Non – compulsory)
Management Training
Program Target group Training methodology
Fleet Management Training
Dealer Principals Sales Managers F&I Managers Service Managers Parts Managers
o Online training (summary of 3
classroom modules)
o 1 day practical workshop
Sales Management Operational Training
All Sales Managers Potential Sales Managers
o Still to be finalised – March / April
2017
Service Management Operational Training
All Service Managers Potential Service Managers
o Still to be finalized – March / April
2017
Parts Management Training
All Parts Managers Potential Parts Managers
o Online learning (3 modules) to be
completed prior to attending the workshop
o 2-day workshop
Emotional Intelligence
All Managers
o Still to be finalized - 1-day
classroom session
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2017
Additional training programs on offer for 2017
(Non – compulsory)
General staff
Program Target group Training methodology
Fleet Solutions Management
Sales Executives Service Advisors Parts Consultants
o Modules 1,2 and 3
• 2-day classroom sessions o Module 4 – Assessment
• Half a day
Workshop Foreman / Controller
Service Managers Workshop Foreman Workshop Controller
o 2 day classroom session
Interactive Customer Handling Skills
All customer facing staff o 1-day classroom session
Building Rapport All staff o 1-day classroom session
Prospecting for New Customers
All Sales Executives Parts Sales Consultants
o 1-day classroom sessions
Value Based Negotiation
All Sales Executives o 1-day classroom
Emotional Intelligence
All staff
o Still to be finalized - 1 day classroom session
Product Training All customer facing staff o 2 nameplates per day o 8 delegates per session – practical
hands-on training.
30
2017
