www.grisdales.co.uk

HELPFUL HINTS FOR TENANTS

40 Main Street Cockermouth

Cumbria CA13 9LQ

tel: 01900 829977 fax: 01900 829393

cockermouth@grisdales.co.uk

23 Finkle Street Workington

Cumbria CA14 2BE

tel: 01900 605544 fax: 01900 605545

workington@grisdales.co.uk

20 Lowther Street Whitehaven

Cumbria CA28 7AL

tel: 01946 693931 fax: 01946 590215

whitehaven@grisdales.co.uk

We want to help you find the best property for

you within a timescale that suits, and all

hassle-free!

Our lettings details will give you clear and accurate information, not just about the property but the process of renting as well. We focus on lots of internal and exter-nal colour photographs which give an accurate lifestyle focus. Have a look on our website too www.grisdales.co.uk for full property listings and www.rightmove.co.uk

will send you alerts which show you new properties that are available for rent. We've got a mailing list so give us a ring and we can make sure we email you regu-larly with details of what becomes available – you don't want to miss out on the best

properties!

To make life easier for you we're open at the weekends so there's no need for you

to take time off work during the week for viewings.

Repairs .....

No need to wait for the office to open—contact us on line 24/7 with the information—it couldn’t be easier!

“Putting people first is at the forefront of our service and we go out of our way to help, guide and reassure you. Everything we do is aimed at making

your life as hassle-free as possible.”

We recognise that the weekend is the time when you have the most

opportunity to search for that perfect new home.

Our offices are open 7 days a week to accommodate your

needs.

Nothing pleases us more

than finding you the

perfect property ….

Listening to your needs and taking care of our tenants is one of our top priorities...we work hard at giving you the best possible choice of rented property in West Cumbria.

Lettings Advice Evenings

Whatever your situation—Landlord, Tenant, Investor… or just thinking

about it, call in and tap into our free and friendly service. Please ring for details of our next Advice Evening.

Meet our award winning team who provide that

important personal service......

We have a great brand and an excellent reputation but we are only as good as the people that work for us. At Grisdales we are very careful to ensure we recruit only

the best personnel. Our staff provide excellent customer service and are highly regarded by landlords and tenants alike.

Judith Cameron... is our Lettings Manager at the Cockermouth

Office. She has many year experience within the lettings industry and is our longest serving employee, joining the

company in 1997

Laura Watson... joined the Cockermouth Office in 2007 She has gained a great amount of experience

during her time with us and became Whitehaven’s Lettings Manager in 2010

Clare Walker... Joined Workington office in 2010 - became Lettings Manager in 2014. She has gained

a wealth of experience during this time.

Jacqui King... became part of the Lettings team in 2007.

As our dedicated Lettings Accounts Manager based at Cockermouth, she deals

with the financial side of Lettings.

Wendy Dixon Is Whitehaven’s Lettings Negotiator. She helps tenants find the perfect property and

ensures the application and move in process run smoothly. .

Alison Scurr ... is our Cockemrouth Lettings Negotiator, joining the team in 2014 and can help

prospective tenants find the right property.

Cath Phelan Is the Property Portfolio Manager at

Whitehaven. She assists in the management of 160+ properties, carrying

out inventories, inspections and check outs.

Toni Canigiani ... is Workington’s Lettings Negotiator and is involved in all the day to day aspects of

Lettings. She joined the company in 2014.

Gill James ... is the Property Portfolio Manager based at

Workington She manages over 100 properties and oversees many other areas

in Lettings..

Tom Scott is the Property Portfolio Manager based at Cockermouth and manages around 200

properties.

Andrea Moorby & Ailsa Gydney... are based at the Whitehaven Office and are

responsible for aspects of property maintenance whether it be repairs,

refurbishments or gas/electricity inspections.

Check out our website and select 3-4 properties to view. If you view too many you will never

make a decision! If you don't find what you're looking for straight away then do ring as we al-

ways know of properties which are becoming available. Once you have chosen where you

would like to live you need to apply.

HELPFUL HINT! Take someone with you to the viewing as its so easy to miss important as-

pects of the property.

We use an independent referencing agency called Homelet and they take up references on our

behalf – they do a credit, landlord and employment check. You will need to obtain the applica-

tion form from Grisdales – once you have completed and returned it with the fee we'll discuss it

with the landlord and negotiate terms and conditions for you. Don’t forget—you will also need to

provide Grisdales with ID.

It takes about 7-10 days to reference you (although it can be done quickly if necessary). Whilst

we are obtaining your references we are also getting your home ready for you – making sure its

clean and we'll prepare the inventory and organise the gas inspection.

HELPFUL HINT! Fill in the application carefully providing all the necessary information.

When we have references and the landlord is happy to let to you we will confirm the tenancy

with you and agree a date when you can move in. All parties moving in will need to sign the

agreement although the tenancy agreement is long it covers all eventualities and its important

you understand what you are entering into. It's a legally binding agreement and you will be

committed for the period of time stated – usually six months.

HELPFUL HINT! Make sure you spend time reading the tenancy agreement and all documenta-

tion thoroughly. You are entering into a commitment which has significant financial implications.

You will need to pay the rent and deposit before you take the keys – you can either pay elec-

tronically using our card facilities or make the payment directly to our bank. We'll give you the

details at the time. Rent is always paid in advance and you will pay all future payments by

standing order. Within 30 days of the tenancy starting we will register the deposit with the De-

posit Protection Scheme and you will receive notification of this.

HELPFUL HINT! Remember you will need to pay the rent and deposit so get your finances

organised.

... Tenant’s step by step guide ...

CHOOSING YOUR NEW HOME

MAKING YOUR APPLICATION

SIGNING UP

THE PAYMENT

Don't overlook this. The landlord will have buildings and contents insurance for his items, but

not for yours. You are required to hold adequate insurance to protect against accidental dam-

age caused by the Tenant to the Landlord’s Fixtures and Fittings at the Premises as described

in the Inventory of Contents and Schedule of Condition. You should also consider insuring your

own possessions.

HELPFUL HINT! Obtain some quotes while you are waiting for confirmation of your

tenancy.

This is the exciting part! We’ll meet you at your new home to hand over the keys, check the In-

ventory and smoke alarms.

HELPFUL HINT! You will have an Inventory to check and sign – don't forget to deal with this

thoroughly and as quickly as possible as it could come back to haunt you at the end of the

tenancy!

When you move in we'll explain who is managing your property – usually its Grisdales, but

sometimes the landlord chooses to do this. If Grisdales are managing it we're here 7 days a

week for you and if you have any repair/maintenance issues you can report these really easily

using our online 24/7 repairs reporting system. If the landlord is managing your tenancy, then

we will make sure you have their contact details at the time you move in.

HELPFUL HINT! Familiarise yourself with this information on line — you never know when you

may need it!

After the first three months of your tenancy, and if Grisdales are managing the property, we'll

come and do an inspection. We'll need access into all rooms and it would be helpful if you

could be present so we can discuss your future plans and any maintenance issues etc. If we're

happy with what we've seen we'll be back every six months, but if you are not keeping the prop-

erty up to scratch we'll visit again in 3 months. These inspections are really beneficial to you

too!

HELPFUL HINT! Keep on top of your cleaning chores and we can recommend reliable cleaners

which will take the pressure off you!

... Tenant’s step by step guide ...

INSURANCE

TAKING THE KEYS

DURING THE TENANCY

PROPERTY INSPECTIONS

At the end of your fixed term tenancy if you want to stay in the property there are two options –

you can either sign another agreement for a term to be agreed or alternatively you can stay on a

month to month basis and give a month’s notice when you are ready to go.

HELPFUL HINT! Have this information ready for us when we do the first property

inspection.

Its really important that you get the time of this right! Do check your tenancy agreement but as

a minimum you are required to give a month’s notice. If you have any doubts, do contact Gris-

dales or your landlord.

HELPFUL HINT! Be organised!

When you have given your notice we will acknowledge it by sending you a letter detailing how

you should leave the property. You will want your deposit back, and we want to return it with as

little hassle as possible. Do read the information we send, and it's at this point that you realise

the importance of getting the inventory right to start with!

HELPFUL HINT! Employ a cleaner—this will take the stress out of moving.

If Grisdales are managing the property we will endeavour to carry out the final check out inspec-

tion and all negotiations as quickly as possible with a view to finalising your tenancy with mini-

mum stress to all concerned. If everything goes to plan and you leave the property well you

should receive the deposit in about 10 days.

HELPFUL HINT! Dig out your DPS Pin details and have these ready.

... Tenant’s step by step guide ...

YOUR TENANCY

GIVING NOTICE

MOVING OUT

YOUR DEPOSIT

... We do more than rent properties ...

... Buying your home ...

Promoting your property We understand there’s lots of competition out there and ensuring your property stands out from the crowd is what we do best. High quality property details, extensive marketing and building relationships with prospective tenants ensures our properties are rented first.

Owner’s Insight Tell us why you like living in your house and we will include your com-ments in our sales brochure…. Buy-ers buy life style and love the personal touch.

Our stunning presentation and website imagery allows for inter-esting descriptions, photography, floor plans, location maps, google Street View and local information for help catch buyer’s attention.

How much is my house worth? Our aim is to achieve the best possible price for your house in a timescale to suit your plans. Out expert valuers know the local property scene inside out and are well placed to advise you how to accurately position your property in the current market.

Selling your house isn’t about luck… its about getting the right advice.

Be Sociable……. And find out what’s happening at Grisdales… follow us on Facebook and Twitter!

Saturdays and Sundays …. Are prime buying times … that’s why we are open 7 days a week!

... Selling your property ...

Wow Factor! We really believe every house has “wow factor”, so we focus on those little things which make your house stand out from the crowd and weave them into the sales brochure.

Exclusive to Grisdales 1st View gives you the chance to

be right at the forefront of the mar-ket. Every week we hold exclusive

1st Views of properties that have just come on the market. Check out

our website for the latest dates.

Latest Properties New to market homes always

create a surge of buyer interest…. Don’t miss out…. Contact us today to view these properties. Request a viewing online or call your near-est Grisdales property showroom.

FREE Newsletter Sign up to receive all of our news and property updates

and news from Grisdales

Register Online Let us know your require-

ments and we’ll add you to our database. You’ll be

the first to receive news of our latest properties and

price reductions via email. Pop into one of our

branches, give us a call and simply fill in the online

contact form…whatever suits you.

We are members of: - (Association of Residential Letting Agents)

(Deposit Protection Scheme)

ARLA is the largest association in the country specialising solely in the letting and management of residential property.

ARLA membership demonstrates our ability to market the letting and management of property in a very pro-

fessional manner. We are audited annually to ensure our accounting procedures, handling of funds and

systems meet professional standards. We are continually updated with changes in legislation; all money is

handled and audited to meet strict standards and professional indemnity insurance cover is obligatory.

Everything we do is aimed at giving you complete peace of mind - all within a framework which is carefully

monitored and sustained by ARLA and the RICS.

Surveys Buying a house is one of the most exciting things you will ever do. It will also probably be the

biggest purchase you will every make and we want your purchase to live up to those dreams. You

need to know that your new home will not only be a sound investment, but also one which you will enjoy ..... without the worry of the unknown.

INDEPENDENT HELP

ARLA: www.arla.co.uk CITIZENS ADVICE BUREAU: www.citizensadvice.org.uk DEPOSIT PROTECTION SERVICE: www.depositprotectionservice.com ALLERDALE COUNCIL: www.allerdale.gov.uk COPELAND COUNCIL: www.copelandbc.gov.uk

With Grisdales you can be confident that the service we provide

meets high professional standards.

ARLA members must have a thorough

knowledge of the terms and provisions of every

aspect of letting. This covers not only the tenan-

cy agreement and associated documentation but

also safety legislation to include soft furnishings,

gas, electrical installations, electrical appliances

and smoke alarms. In safe hands

Life’s a property journey... our mission is to take our clients

every step of the way with passion, honesty and expertise

Passion... Everything we do is with enthusiasm and commitment to ourselves, our team

and our clients.

Honesty... We are trustworthy and act with integrity at all times.

Expertise... We deliver outstanding skills and knowledge in all that we do.

Your notes...

www.grisdales.co.uk

www.grisdales.co.uk

Just a few testimonials .....

“Thanks for all your help, you have made one Dad and three kids very happy”

Mr G

“I consider myself lucky to have lived in a property managed by Grisdales. I have found the team to be

consistenty approachable and professional. I will continue to recommend Grisdales to all my friends”

Miss C

“We have both rented with Grisdales for over 5 years and have found the service excellent. If you have a

query in relation to a repair there is always someone on hand to resolve the issue quickly. The staff are very helpful, pleasant and cheerful. We have had no issues

with the quality of the service provided. I would certainly recommend Grisdales as a letting agent”

Ms E

“We have both rented for many years and have found Grisdales to be far and away the best agents we have

dealt with; professional, courteous and helpful.” Mr & Mrs B