For Master of Hospital Administration (Effective from ... · SUMMER INTERNSHIP Immediately after the completion of the second semester examination, the students shall proceed for

SCHEME OF EXAMINATIONS

&

CHOICE BASED CREDIT SYSTEM SYLLABUS

For

Master of Hospital Administration

(Effective from Academic session 2017‐2018)

SCHEME-B

Department of Management Studies

Deenbandhu Chhotu Ram University of Science & Technology,

Murthal (Sonepat), Haryana‐131039

Approved in 13th Meeting of Academic Council held on 18/06/2018 i

SCHEME AND INSTRUCTIONS FOR MASTER OFHOSPITAL

ADMINISTRATION) EXAMINATION 1. This is an intensive programme of study for two academic sessions.

2. The programme is divided into four semesters and there shall be an examination at the end

of each semester.

3. Each paper shall be of 4 credits or until and unless indicated in the scheme of examinations.

Theory classes will be held 4 hours per subject per week. In case of practical papers, theory

classes will be held 1 hour per week and one hour per week practical will be held.

4. Every theory course shall carry a total of 100 marks. There shall be 75 marks for semester

end examination and 25 marks for internal examination until and unless indicated

otherwise.

CRITERIA FOR INTERNAL ASSESSMENT The internal assessment of the students (out of 25 marks) shall be as per the criteria given below:

S.no. Components of Minors Weightage

A) THEORY COURSES:

1. Minor Test – I 40 %

2. Minor Test – II 40%

3. Individual Presentation/Viva-Voce/Group 20 % Discussion/Quiz/Case Study Discussion/ Class

B) LAB COURSES:

1. Objective test/MCQ 20 %

2. Lab. Work / Project 60 %

3. Viva Voce/Test 20 %

Note: a) Case study discussion and participation is compulsory in the subjects wherever possible.

Concerned Teacher will discuss at least 03 (Three) cases maximum Eight (08) cases in

each course. b) To the extent possible, minor test should include the case analysis.

EXTERNAL EVALUATION There shall be a semester-end external examination of 75 marks for all theory courses until and

unless indicated otherwise. The external examiner will set eight questions selecting two questions

from each unit. The candidate has to attempt five questions in all selecting at-least one question

from each unit.

PRACTICAL EXAMINATIONS

Practical Examinations shall be conducted jointly by the external and Internal Examiners. Internal

examiner will be appointed by Chairman of the concern department of the institute and external

examiner will be appointed by the Controller of Examinations on the recommendation of

Chairman, Board of Postgraduate Studies and Research.

SUMMER INTERNSHIP REPORT EVALUATION # All the students will submit their Summer Internship Report in a format as prescribed

in the “Detailed Guidelines for Summer Internship” within a period of one month in

the concerned department of their institute; this period shall be counted from the last

date of completion of their Summer Internship. Summer Internship Report will be

evaluated by an external examiner(s) appointed by Controller of Examinations on the

recommendation of Board of Post Graduate Studies and Research.

Approved in 13th Meeting of Academic Council held on 18/06/2018 ii

Project Report

Every student will be required to take up a research project within first month of the third

semester and it will be pursued by him/her under the supervision of an internal supervisor. The

completed Research Project in the format as prescribed in the “Detailed Guidelines for Project

Report” will be submitted by the students prior to the date of the commencement of the Final

Examinations for the Fourth Semester and this date will be notified by the Controller of

Examinations, DCRUST, Murthal.

Project Report Evaluation

The Project shall be evaluated by External (75 marks) and Internal (25 marks) Examiners. The

internal assessment shall be done by the concern supervisor of the candidate. The external

assessment shall be done on the basis of Viva Voce and the Research Project an external expert

appointed by the University on the recommendations of Chairman, PGBOS. Comprehensive Viva- Voce

The Comprehensive viva-voce shall be taken by an external expert appointed by the

Controller of Examinations on the recommendation of Chairman, Board of Postgraduate

Studies and Research. ABBREVIATION USED # DSC Discipline Specific Core Course

DSE Discipline Specific Elective Course

AECC Academic Enhancement Compulsory Course

SEEC Skill Enhancement Elective Course

Approved in 13th Meeting of Academic Council held on 18/06/2018 iii

Deenbandhu Chhotu Ram University of Science & Technology, Murthal (Sonipat)

MHA 1ST YEAR (SEMESTER – I)

Choice Based Credit System (Scheme of Studies & Examination w.e.f. 2017-18)

Type of

Paper

Paper Code Title of Paper Periods Credit External

Marks

Internal

Assessment

Practical

Marks

Total

Marks

Duration

of Exam

Hours L T P

DSC MHA-101-B Principles of Health Management 4 - - 4 75 25 - 100 3

DSC MHA-103-B Health Economics 4 - - 4 75 25 - 100 3

DSC MHA-105-B Demography, Epidemiology and

Bio‐Statistics

4 - - 4 75 25 - 100 3

DSC MHA-107-B Organization Behaviour &Health

Psychology

4 - - 4 75 25 - 100 3

SEEC MHA-109-B Corporate Communication 4 - - 4 75 25 - 100 3

SEEC MHA-111-B Report on Hospital Practices# - - - 2 - 50 - 50 -

AECC MHA-113-B Information Technology For Health

Managers*

3 - 2 4 50 25 25 100 3

Total 23 2 26 425 200 25 650

# Report on Hospital Practices will be evaluated on the basis on presentation & viva‐voce taken by a committee

constituted by the Chairman of the Department. * In addition to the internal Marks, practical shall be conducted by a panel consisting of one internal and one external

examiner. Internal examiner will be appointed by the Chairman of the Department and external examiner will be

appointed by the Controller of Examinations on the recommendation of the Board of Post Graduate Studies and

Research.

MHA 1ST YEAR (SEMESTER – II)

Choice Based Credit System (Scheme of Studies & Examination w.e.f. 2017-18) *

Type of

Paper


Marks

Internal

Assessment

Practical

Marks

Total

Marks

Duration

of Exam

Hours L T P

DSC MHA-102-B Accounting for Healthcare 4 - - 4 75 25 - 100 3

DSC MHA-104-B Health Policies and Programs 4 - - 4 75 25 - 100 3

DSC MHA-106-B Hospital Administration and HRM 4 - - 4 75 25 - 100 3

SEEC MHA-108-B Research Methodology 4 - - 4 75 25 - 100 3

DSE Elective Paper ‐ 1 4 - - 4 75 25 - 100 3



Total 28 28 525 175 700

Second Semester Electives

Type of

Paper


Marks

Internal

Assessment

Practical

Marks

Total

Marks

Duration

of Exam

Hours L T P

DSE MHA-110-B Marketing of Healthcare Services 4 - - 4 75 25 - 100 3

DSE MHA-112-B Hospital Operations Management 4 - - 4 75 25 - 100 3

DSE MHA-114-B Healthcare and Hospital

Environment

4 - - 4 75 25 - 100 3

DSE MHA-116-B Entrepreneurship and Consultancy

in Healthcare

4 - - 4 75 25 - 100 3

SUMMER INTERNSHIP Immediately after the completion of the second semester examination, the students shall proceed for

their Summer Internship of 6‐8 week duration. The Summer Internship Report (SIR) prepared after

the completion of Summer Internship shall be assessed in the third semester as a compulsory paper.

Approved in 13th Meeting of Academic Council held on 18/06/2018 iv

MHA 11ND YEAR (SEMESTER – III)


Type of

Paper


Marks

Internal

Assessment

Practical

Marks

Total

Marks

Duration

of Exam

Hours L T P

DSC MHA-201-B Strategic Management in Healthcare 4 - - 4 75 25 - 100 3

DSC MHA-203-B Legal and Ethical Issues in Hospital

Administration

4 - - 4 75 25 - 100 3

DSC MHA-205-B Administration of Clinical &Non‐Clinical Services

4 - - 4 75 25 - 100 3

SEEC MHA-207-B Summer Internship Report# - - - 2 50 - - 50 -

AECC MHA-209-B Management Information System

for Healthcare

4 - - 4 75 25 - 100 3



Total 24 26 500 150 650

# Summer Internship Report will be evaluated by an external examiner(s) appointed by Controller of

Examinations on the recommendation of Board of Post Graduate Studies and Research.

Third Semester Electives Type of

Paper


Marks

Internal

Assessment

Practical

Marks

Total

Marks

Duration

of Exam

Hours L T P

DSE MHA-211-B Financial Management for Health

Administration

4 - - 4 75 25 - 100 3

DSE MHA-213-B Health Tourism 4 - - 4 75 25 - 100 3

DSE MHA-215-B Hospital Management Control

Systems

4 - - 4 75 25 - 100 3

DSE MHA-217-B Health Education 4 - - 4 75 25 - 100 3

DSE MHA-219-B Hospital Record Management 4 - - 4 75 25 - 100 3

DSE MHA-221-B Management of support Service in

Hospital

4 - - 4 75 25 - 100 3

The students may go for hospital visits for two/three working days in a week. The time table may be

adjusted according.

Approved in 13th Meeting of Academic Council held on 18/06/2018 v

MHA 11ND YEAR (SEMESTER – IV)


Type of

Paper


Marks

Internal

Assessment

Practical

Marks

Total

Marks

Duration

of Exam

Hours L T P

DSC MHA-202-B Patient Care Services 4 - - 4 75 25 - 100 3

DSC MHA-204-B Health Insurance 4 - - 4 75 25 - 100 3

DSC MHA-206-B Quality Management in Healthcare 4 - - 4 75 25 - 100 3

DSC MHA-208-B Risk and Disaster Management 4 - - 4 75 25 - 100 3

SECC MHA-210-B Project Report * - - - 4 75 25 - 100 3

AECC MHA-212-B Comprehensive Viva-voce including

Research Project Viva-Voce#

- - - 2 50 - - 50 -

DSE Elective Paper - 6 4 - - 4 75 25 - 100 3

DSE Elective Paper - 7 4 - - 4 75 25 - 100 3

Total

24 30 575 175 750

* One hour teaching load will be counted for every teacher for project work.

* Project Report will be evaluated by an external examiner appointed by the University on the

recommendation of the Board of Post Graduate Studies and Research.

# Comprehensive Viva-voce shall be conducted by a panel consisting of one internal and one external

examiner. Internal examiner will be appointed by the Chairman of the Department and external

examiner will be appointed by the University on the recommendation of the Board of Post Graduate

Studies and Research.

Fourth Semester Electives Type of

Paper


Marks

Internal

Assessment

Practical

Marks

Total

Marks

Duration

of Exam

Hours L T P

DSE MHA-214-B Industrial Relations and Conflict

Resolution

4 - - 4 75 25 - 100 3

DSE MHA-216-B Hospital Planning 4 - - 4 75 25 - 100 3

DSE MHA-218-B Management of Clinical and Super Specialty Services in Hospitals

4 - - 4 75 25 - 100 3

DSE MHA-220-B Accreditation of Healthcare Services 4 - - 4 75 25 - 100 3

1

PRINCIPLES OF HEALTH MANAGEMENT MHA‐101

L T P Credit External Marks: 75 4 0 0 4 Internal Marks: 25

Total Marks: 100 Time: 3 Hours Objective: This course intends to familiarize and develop understanding of the students of the basic principles and practices of management for efficient administration of hospital and delivery of healthcare services.

Unit‐I: Basic management concepts, functions and managerial process, managerial skills and competencies History, evolution and recent development in management theories: classical, neo‐classical and modern .continuing management themes –quality management, learning organization. Application of management concepts to healthcare organizations.

Unit‐II: Planning: meaning and nature of planning, types of plans, steps in planning process;

Objectives: meaning, setting objectives – MBO method: concept and process of managing by

objectives; Strategy: definition, levels of strategies; Policies: meaning, formulation of policies;

Programs; Decision making, steps in decision making, approaches to decision making, types of

decisions and various techniques used for decision making.

Unit‐III: Organizing: organizing as managerial function – organization structures – functional,

divisional, matrix, team structure, network structure, boundary less structure. Organizing – chain of

command, span of control, delegation and decentralization, organizational design, hospital

organizational structure and its nature. Leadership: meaning, styles and theories

Unit‐IV: Motivation‐concept, theories of motivation. Health management control: concept and

process, types of control, feed forward, concurrent and feedback controls: an overview of control

techniques; managerial ethics and social responsibility in healthcare.

Recommended Books:

1. Management, Koontz, H and Wechrich, H, McGraw Hill Education. Principles Of

Management, Pravin Durai, Pearson Education. 2. Fundamental of Management, Robbins, Pearson Education. 3. Management Principles for Health Professionals, Joan Gratto Liebler, Charles McConnell,

Jones & Bartlett Publishers, USA

Reference Books:

1. Management, Stoner, Freeman and Gilbert, Jr, Pearson

2. Education Essentials of Management, Massie, Joseph L.,

3. Pearson Education Health Service Management, Carney,

Marie, PHI Learning. 4. Principle’s of Health Care Management, Goldsmith/B. Essential of Management Health Care,

Kongstvedt, PR, Jones & Bartlett Publishers, USA Principle’s of Health Care Management,

Jones & Bartlett Publishers, USA.

5. Management, Robbins & Coulter, Pearson Education.

6. Management ‐ Text & Cases, Satya Raju, PHI

Learning.

Note: Examiner will set eight questions in all, selecting two questions from each unit. Students will

attempt five questions in all selecting one question from each unit.

2

HEALTH ECONOMICS MHA‐103


Total Marks: 100 Time: 3 Hours

Objective: This course intends to familiarize and develop understanding of the students about the

principles and concepts of economics for better resource management in healthcare sector.

Unit‐I: Health economics, nature & scope, role of economic analysis in health care decision making,

basic concepts, resource allocation for public health and rationale of govt. intervention & control,

objectives of health organization, health services demand and elasticity of demand, demand

estimation & forecasting of health services.

Unit‐II: Determinants of costs of different medical services, opportunity cost, effectiveness

accounting cost, marginal costing and their application in managerial decision making in health

organization; criteria for investment decision in hospitals.

Unit‐III: Pricing strategies and tactics of medical care services in government and private health

organization; Difference between profit and non‐profit making health care institutions; Health in

human development index.

Unit‐IV: Frame work of economic, social and political environment in health care services,

economic design & models, efficiency and economic evaluation, valuation of non‐health services

resources.

Recommended Books: 1. Health Economics in India‐ Rout, HS‐New century publication

Delhi. Health Economics‐ Rana, HPS‐ Alfa publication, New

Delhi.

2. Health Economics & Policy, Hederson‐Cengage,New Delhi.

3. Health Economics Concept and Experiences, pain, AK‐ICFAI

Reference Books:

1. University press. Health Economics, Anand, NK‐AITBS, New Delhi.

2. Managerial Economics D.N. Dwivedi, Himalya Pub., New Delhi

3. Health Economics in India‐ Rout, HS‐New century publication

Delhi.

4. Annual Report of WHO



3

DEMOGRAPHY, EPIDEMIOLOGY AND BIO‐STATISTICS MHA‐105


Total Marks: 100 Time: 3 Hours Objective: After completion of fundamentals of Epidemiology of Biostatistics, students will be able to apply the learnt principles to the prevention of disease and improvement of health. This will also enable the students to demonstrate competency in evaluation of screening process, statistical/epidemiology methods and epidemiologic studies

Unit‐I: Introduction and scope, Definition, Concept Population Scenario and Trend, Sources of

Recognize and analyze typical demographic patterns arising from the data. Identify and

compare the advantages and disadvantages of the different sources of demographic data,

Describe basic demographic indicators and elaborate on their computation and interpretation,

Describe the distribution of a population using various demographic characteristics, Introduce

population projection calculations and analysis Project a population using appropriate equations

and assumptions.

Unit‐II: Introduction to Epidemiology: Basic measurements, Use of Epidemiology,

Measurement of morbidity and mortality. Dynamics of disease transmission. The role of

epidemiology in Public health: Types of Epidemiology and Methods of epidemiological

studies, socioeconomic status and occupation as determinant in disease distribution. Unit III: Basic Concepts: Introduction & definition, presentation of data, frequency

distribution, measurement of central tendency, Mean, median, mode, measures of disease

frequency, measurement of dispersion mean & standard deviation, Primary & Secondary data

collection, classification of data, charting of data‐ Bar chart, Histogram, one dimensional and

two dimensional graphs.

Unit‐IV: Concept of Sampling: Probability and non‐probability sampling techniques, selection

methods, size of sampling, sampling distribution, error in sampling, and normal curve & poison

distribution, Testing of Hypothesis & Test of significance: Normal test, t‐Test, Chi square Test.

Recommended Books: 1. Demography of health and health care, Pol, LG‐ Plenum Publication.

Studies in demography, Srivastava,SC‐ Anmol publication.

2. Biostatistics: An Introduction, Pearson Education

Biostatistics, Daniel‐WIE Publication. 3. Statistical Methods, Gupta S.P‐ Sultan Chand & Sons.

Reference Books: 1. Environmental Epidemiology, Paul Wilkinson‐ McGraw Hill Education, Delhi. 2. Epidemiology: An introductory Text, W. B. Saunders Publishers, Phildephia Newman, Thomas.B & Warren

Browner, Oxford University Press. 3. Elementary Statistics for Medical Works, I.Singh, Jaypee Publication.

4. An introduction to Bio statistics. A manual for students in health science – PSS Rao.

Note: Examiner will set eight questions in all, selecting two questions from each unit. Students

will attempt five questions in all selecting one question from each unit.

4

ORGANIZATION BEHAVIOUR & HEALTH PSYCHOLOGY MHA‐107



Objective: This course intends to develop understanding of the students of individual and group behavior in organizational set-up.

Unit‐I: Foundation and background of OB, nature and scope of OB, elements and

contributing disciplines of OB, evolution and models of organization behavior. Various fields

of psychology, Methods of Psychology (Introspection, observation, experimentation) with

special implications for health care.

Unit‐II: Individual differences – Attitudes: concept, types and measurement of attitude.

Values: concept, types and formation of values. Perception‐concept, process & application;

personality‐concept, determinants, theories and applications; learning‐ meaning, process and

theories.

Unit‐III: Group behavior: concept, types of groups, group development: concept, stages.

Teams –meaning, types, team roles; difference between groups and teams. Conflict – concept,

sources, types, management of conflict, Power – concept, sources, approaches; organizational

politics: reasons and managing organizational politics.

Unit‐IV: Stress‐causes, consequences and management; Mental Health Issues: health

behavior and health promotion, gender differences in health sector, bio psychosocial aspects

of health, concept, significance, process, prerequisites. Health care issues with special

reference to Indian context.

Recommended Books:

1. Manika Ghosh, Health Psychology, Pearson Education.

2 Dr. S.S. Khanka, Organisational Behavior, S.Chand & Company Pvt. Ltd. K.Aswathappa,

Organisational Behaviour, Himalaya Publishing House.

Reference Books: 1. Robbins, S. P., T.A. Judge, Neharika Vohra, Organizational Behavior Pearson Education.

Parikh and Gupta, Organizational Behavior, McGraw Hill Education.

2. Organization Behaviour, Arun Kumar & Meenkashi, Vikas Pub. House.

3. Understanding Organizational behaviour – Pareek, Udai, Oxford University

Press. Organizational behaviour – McSchane, McGraw Hill Education.

4. Organizational behaviour – Luthans, Fred, McGraw Hill Education. PS James,

Organizational Behavior, Pearson Education.

Note: Examiner will set eight questions in all, selecting two questions from each unit.

Students will attempt five questions in all selecting one question from each unit.

5

CORPORATE COMMUNICATION MHA‐109



Objective: To understand the importance of business communications and its role in organizations

Unit‐I: Communication‐definition, concept, process of communication; Corporate

Communication –definition, importance, various kinds of corporate communication in

hospitals, corporate communication functions, role of administrator in corporate

communication; Defining and segmenting stakeholders in corporate communication;

Corporate identity, relevance of corporate identity for hospitals, corporate identity strategy

in hospitals.

Unit‐II: Advertising‐features of advertising, types of advertising; Branding, brand

building; methods of branding and advertising healthcare services, trends and limitations

in healthcare advertising and media, use of various media for health service promotions;

Sales Promotion ‐ types of sales promotion, designing sales promotion programme for

hospitals.

Unit‐III: Public Relations‐concept, need of Public Relation, types of Public Relations,

tools of Public Relations, managing Public Relations; communication with referring

physicians, communication with health insurance companies; Publicity; Corporate

reputation management; Crisis Communication ‐ concept, importance and management,

Unit‐IV: Events, sponsorships and trade shows; Direct Marketing‐direct marketing media,

ethics indirect marketing; Customer Relationship Management, Patient Management &

CRM; Consumer satisfaction, patients’ rights, Hospitals role and responsibility in

preserving patients’ rights.

Recommended Books: 1. Jaishri Jethwaney, Corporate Communication: Principles and Practices,

Oxford University Press, New Delhi. 2. Goodman, Michael B, Corporate Communication: Strategic adaptation for Global

Practice, Peter Lang, New York. Reference Books:

1. Shah and Souza, Advertising & Promotions: an IMC perspective, McGraw Hill, New

Delhi. 2. Belch, Belch and Purani, Advertising & Promotions: an Integrated Marketing

Communications perspective, McGraw Hill, New Delhi. 3. Koneru, Arun, Professional Communication, McGraw Hill, New Delhi. 4. Mehra, Payal, Business Communication for Managers, Pearson Education, New Delhi.



6

REPORT ON HOSPITAL PRACTICES MHA‐111

L T P Credit Internal Marks: 50 0 0 0 2 Total Marks: 50

Time: 3 Hours Objective: This course intends to familiarize and enhance understanding of the students about the managerial practices in different departments of the hospital with special emphasis on patient care.

1. Students will be asked to collect detailed information about the functioning of the different

departments and general working environment of the hospital, they will be asked to

appreciate special demands and understand various managerial protocols, in different

patient care areas of the hospital. They are supposed to learn and get familiar with the

functions and activities of the different departments of the hospital. 2. Students will prepare a report highlighting managerial functions undertaken in the hospital

and scope of improvement in the hospital. 3. Students will give a formal presentation of the report before the Committee comprising of

minimum two internal faculty members appointed by the chairman of the Department. 4. Minimum two departments that may be visited for preparing the report are:

Admission Library in Hospital

Billing & Discharge Maintenance Department

Bio‐Medical Department Marketing

Blood Bank Medical Record

Burn Units Medical transcription

Central Sterile Supply Dept. Mortuary

Computerized Medical Record OPD Services

Critical Care Unit Operation Theatre

Dental Service Personnel / H R Dept.

Diagnostic Imaging Pharmacy Services

Dialysis Unit Public Relation Office

Emergency Reception

House Keeping Registration

I T Department Security Services

Imaging Services Stores

Kitchen & Dietary Services Telemedicine

Laboratory Services Transportation Services

Laundry & Linen Services Wards

Format of the Report to be

submitted:

i. Introduction ii.

Functioning of

department iii. Observation iv. Recommendation v. Conclusion

7

INFORMATION TECHNOLOGY FOR HEALTH MANAGERS MHA‐113

L T P Credit External Marks: 50 3 0 2 4 Practical Marks: 25

Internal Marks: 25 Total Marks: 100 Time: 3 Hours

Objective: This course intends to familiarize and develop understanding of the students about IT applications in a hospitals and delivery of healthcare services.

Unit‐I: Introduction to Computer System: Basic Computer Organization: Introduction,

features and capabilities, components of computer system, classification of computers;

Operating Systems: Basic features, types; Computer Languages: Basic features and

Classification, Applications of Computers in healthcare.

Unit‐II: Introduction to Data Processing and Management‐Basic of Data Processing: Data and

Information, Data Processing Activities, File management and organization: Types of files,

Basic file management operations. Introduction to Database Management: Concept, Models

and Characteristics.

Unit‐III: Computer Networks: Evolution, Advantages, types of computer networks, Basic

components of computer networks, Internet: Concept, features, how it works, Internet

applications in business and healthcare; Software Packages for Office Applications, Word

Processing using MS Word: Basic features, formatting text, creating and managing tables,

inserting images and graphs, mail merge, managing page layout and printing.

Unit‐IV: Spreadsheets using MS Excel: Spreadsheet features, uses and advantages, auto fill

features, inserting formulas and functions, Inserting charts and graphs, macros, managing page

layouts and printing; Presentations using MS PowerPoint: Basics of presentations,

conventions and advantages, managing different views, adding and managing animations,

managing slide transitions, managing slide templates, setting up slide shows. Recommended Books: 1. Dhunna, Mukesh and Verma, Deepak , Computer Networks and Internet, Vayu

Education of India Patrice – Anne Rutledge, Office 2013,

2. All‐in‐one: Absolute Beginner’s Guide, Pearson Education. Computer

Fundamental, Anita Goel, Pearson Education Reference Books:

1. Introduction to Computers, Peter Norton, McGraw Hill Education. Computer Today,

Basandara, Galgotia Publication.

2. Rajaraman, Introduction of Information Technology, PHI Learning. Tanenbaum, A.

S., Computer Networks, Pearson Education.

3 Douglas E. Comer & M.S Narayanan, Computer Network & Internet, Pearson

Education. Note: Examiner will set eight questions in all, selecting two questions from each unit.


8

ACCOUNTING FOR HEALTHCARE MHA‐102



Objectives: The objective of this course is to develop acquaintance with basic techniques of accountancy. The course attempts to build potential to use appropriate accounting tools and techniques of financial accounting and management accounting for preparing and analyzing financial statements.

Unit‐I: Accounting: Meaning, process, importance & scope in healthcare, Journal: Concept of

Journalizing, Rule of debit and credit applicable to different type of healthcare transactions

and types of accounts. Unit‐II: Ledger: Meaning, rules regarding posting and comparison between Journal and

ledger. Trail Balance: Meaning and importance of trial balance in healthcare, Posting and

Preparation of trial balance. Unit‐III: Depreciation: Meaning, causes of depreciation, methods of computing depreciation

for capital health care equipment’s – straight line method and diminishing balance method.

Budgeting in healthcare service ‐ Steps, budgeting of operating cash, Plant & equipment

budget. Unit‐IV: Final Accounts without adjustments: Trading account, profit & loss account and

balance sheet. Accounting for non‐profit organizations; Receipt & payment account, income

& expenditure account. Difference between receipt & payment account and income &

expenditure account. Recommended Books:

1 Dhamija, S. Accounting for Manager, Pearson Education. 2 Maheshwari, S.N. and Maheshwari, S.L.; Accounting for Managers,

Vikas Publishing House. Jawahar Lal; Accounting for Managers, HPH

Publishing.

Reference Books: 1. Ramachandran, N. & Kakani, R.K.; Financial Accounting for Management,

McGraw Hill Education. Goel, D.K.; Financial Accounting, Arya Publications.

2. Gupta, Ambrish; Financial Accounting for Management: An Analytical

Perspective, Pearson Education. Shukla M.C., Grewal T.S. and Gupta S.C.;

Advanced Accounts, S. Chand and Company. 3. Handbook of accounting for hospital management, Chaterjee, DK, Himalaya

Publishing House. Monga J.R., Ahuja Girish and Sehgal Ashok: Financial

Accounting, Mayur Paper Back. Note: Examiner will set eight questions in all, selecting two questions from each unit.


9

HEALTH POLICIES AND PROGRAMS MHA‐104



Objective: After completion of community health and management of National health programs module, students will be able to recognize and identify the elements in designing the strategies for health care delivery for community.

Unit‐I: Health Policy In India: Historical growth of public policy in health and medical care,

National Health policy, Population Policy, Blood & Drug Policy. Unit‐II: Health Planning: Need for Planning, Concept of Planning, Concept of Programme

Planning, Process, Need Assessment, Community Diagnosis, National Health planning in

India, Role of Health Ministry, and Planning Commission & Directorate of Health Services.

Analyzing the achievements of Five year plan in Health sectors, national health plan and

review on health care.

Unit‐III: Management of National Health Programmes‐I : Introduction to health situations

in India, Health sectors in Development planning in India after independence, Organization

network of health & family welfare services at the center, state, district & block level. Unit‐IV: Management of National Health Programme‐ II: Health programmes in India,

National Malaria eradication Programme, Filarial control programme, T.B Control

Programme, Leprosy Control Programme, AIDS Control Programme, Universal

Immunization Programme, MCH programme, Cancer Screening & national cancer control

programme. Recommended Books:

1. Text book of social & preventive medicine, K. Park, M/s Banarasidas Bhanot Text

book of Social & preventive medicine, B.K Mahajan, Jaypee

Reference Books: 1 Moment & Hospital, S.L Goel & R.Kumar, Deep & Deep, New Delhi 2 The Evolution of International Health Systems, Camper, G.E, OUP Publication.



10

HOSPITAL ADMINISTRATION AND HRM MHA‐106



Objective: This course intends to develop understanding of the students of concepts,

techniques, theories and practices of human resource management in hospital

Unit‐I: Hospital Administration: Introduction, nature and scope of a hospital, functions of the

hospital, history of Indian hospitals, difference between a hospital & an industrial

organization, Types of hospitals, hospital ethics and challenges to hospital administration,

hospital administration as a profession. Corporate social responsibility of hospitals. Unit‐II: HRM in Hospitals: concept, nature, importance and functions of Human Resource

Management, strategies in HRM, Role of HRM in hospitals, manpower planning: nature,

scope, objectives and process. Role and functions of hospital administrator, hospital as an

organization, Role of hospital administration in education and research. Hospital as system:

System approach to hospital administration.

Unit‐III: Administration of specific issues: recruitment and selection, training programme of

manpower in hospitals, working conditions, welfare and safety measures for employees,

Health services, Counselling: nature, types and functions. Collective bargaining: concept,

importance, functions and principles.

Unit‐IV: Wage & salary administration: meaning, purpose, wages versus salaries, human

resource accounting and auditing and research: importance, scope and problems. Human

relations in hospitals. Role of justice in hospitals administration, acts for waste management in

hospitals.

Recommended Books: 1 R.C. Goyal and DK Sharma, Hospital Administration and HRM, PHI

Learning Private Limited. Hospital Administration and Management

2 Theory & Practice, Deep & Deep Pub., New Delhi. Principles of Hospital

Administration – Tabish, Jaypee, New Delhi. Reference Books:

1. Pravin Durai, Human Resource Management,

Pearson Education. Human Resource Management –

Dessler, Pearson Education.

2. A Text book of Human Resource Management, Dwivedi,

Vikas Pub. House. Human Resource Management ‐Mirza &

Saiyadain, McGraw Hill Education.

3. Human Resources & Personnel Management – Aswathapapa,

McGraw Hill Education. HRD in New Millennium – Parek, McGraw

Hill Education. 4 Management of Hospital – S.L Goel & Kumar



11

RESEARCH METHODOLOGY MHA‐108



Objectives: The main objective of this subject is to help the students to understand the nature,

scope, complexities and process of defining a research question. The learning focus is on

developing business research skills to underpin the approach taken to a work integrated

project.

Unit‐I: Defining Research Methodology: Introduction, defining research problems, selection

of problems, techniques involved defining problem. Research design: Meaning of research

design, need for research design, features of good design, different research designs:

exploratory, Descriptive & experimental research design.

Unit‐II: Sampling Considerations: Sampling concepts, census & sample survey, sampling

Vs. Non‐Sampling errors, Characteristic of good sample design, Sampling Design: Probability

& Non Probability sampling design, Determination of sample size. Measurement and scaling

technique: Types of measurement scales, classification of scales, measurement errors.

Unit‐III: Data collection, Processing of data: Various methods of data collection: Primary

& secondary sources. Data Processing: Fieldwork validation, data editing, coding,

classification & tabulation of data.

Unit‐IV: Analysis, Testing of Hypothesis & Report writing: Concept of hypothesis, Steps

in testing of hypotheses, Univar ate & bivariate analysis of data, correlation and regression of

data. Report Writing: significance of report, types of reports, report preparation &

presentation. Application of health care research, research and social policy report; procedure

of preparation of research report, reference and bibliography.

Recommended Books:

1 Ranjit Kumar, Research Methodology: A Step by Step Guide for

Beginners, Pearson Education. Chawla Deepak, Research Methodology:

Concepts and Cases, Vikas Publication.

2 Miller, D.C., Handbook of Research design and Social

Measurement, Newbury Park. Watson, J and Platt, Researching

Health Promotion, Routledge.

Reference Books: 1 Woodward, M and Francis, L.M.A: Statistics for Health Management and

Research, Edward Arnold. Paul D Leedy, Practical Research ‐Planning and

Design, Macmillan Publishers,

2 Leedy: Practical Research: Planning and

Design, McMillan. Instruments for Health care

Research, Frankstormborg‐J/B.

3 Research Methodology for Biological Science, Gurumani‐MJP.

4 Cooper, Donald R‐ and Pamels Schindler, Business Research Methods,

McGraw Hill Education.

5 Sekran, Uma, Business Research Method, Miley Education, Singapore.

6 Kothari, C.R., Research Methodology, New age Publishers.



12

MARKETING OF HEALTHCARE SERVICES MHA‐110



Objective: This course intends to develop and sharpen students’ marketing skills including effective public relations management for better positioning of the hospital and communication of healthcare services and facilities to the public.

Unit‐I: Service marketing: concept, nature and Scope ,Relationship between marketing and

other healthcare functions, Beneficiary behaviors, marketing strategies, evaluation and

control, Marketing information and research in health care. Unit‐II: Marketing and Medical ethics, Marketing of hospital and health facilities, social

aspects of marketing and its implication on health sector , privatization of health and hospitals

services, marketing of rural health Services selection.

Unit‐III: Marketing Mix: elements of Marketing mix, Specialty Services and their

management, develop a new service concepts launching health care Services, Demand

forecasting and its application for health care sector, Locating a health care facilities,

promoting health care services. Unit‐IV: Services cost analysis, services pricing and professional fees, training and

coordination of health personnel, marketing audit and control of health care systems.

Recommended Books: 1 Essential of health care marketing, Berkowitz, Eric N,

Jones and Bartlett. Marketing management, Kotler, Keller,

Pearson Education.

Reference Books: 1 Dholakia, N., Marketing Management: Cases and Concepts, Macmillan. 2 Buell, Victor P.: Marketing Management: A Strategic Planning Approach,

McGraw‐Hill Education.



13

HOSPITAL OPERATIONS MANAGEMENT MHA‐112



Objective: This course intends to familiarize the students of various activities and operational aspects in a hospital.

Unit‐I: Overview and definition of operations management, classification of operations, service

design, Developing services operations strategy, facility location: importance of location, factors

affecting, decision process for location, hospital layout: types of layouts, product, process,

service facility layout.

Unit‐II: Overview of hospital operations management: role and decisions, productive systems in

a hospital, Role of front office and back office in hospital operations management. Operations

strategy as a competitive tool, advanced operations technology, application of health information

operation management system in modern healthcare system.

Unit‐III: Maintenance Management: Objectives, types of maintenance systems, Medical

Equipment Maintenance (In‐house and AMC) equipment maintenance, quality and reliability,

concept of failure, equipment history and documents. Maintenance planning, maintenance

information system, replacement policy, biomedical technology, application in hospital

environment, calibration tests of equipment, maintenance features, hazards. Replacement of old

equipment’s and Buyback Policy

Unit‐IV: Material management: Importance of material management, Principles of material

management, material forecasting, Inventory management and analysis, Import formalities

relating to Medical Equipment’s, Letter of credit, service contracts. Purchase style, need

assessment, Justification of purchase proposal, Hospital Need Assessment, Tender system,

Condemnation and disposal, Economic order quantity, safety stock, lead time, Hospital, spare

parts stocking techniques and polices, Impact of inventory control on profitability of the Health

care organization Recommended Books:

1 Srinivasan A.V., Managing a Modern Hospital, Response Books. 2 Mahadevan B., Operation Management: Theory and Practices,

Pearson Education.

3 Gopalakrishna, P., Materials Management, PHI Learning.

Reference Books: 1 Gopalakrishna, P., Purchasing and Materials Management, McGraw Hill Education. 2 Raghuram, G. and Rang raj, N., Logistics and Supply Chain Management,

Concepts and Cases. Sahay, B.S., Supply Chain Management for Global

Competitiveness,

3 Chopra, Sunil and Peter Meindl, Supply Chain Management: Strategy, Planning and

Operation, Pearson Education.



14

HEALTHCARE AND HOSPITAL ENVIRONMENT MHA‐114



Objectives: The objective of the subject is to provide an insight to the students about the changes that are taking place in the economic sector, the effect of these changes on business and the demand placed on managers regarding national and global hospital environment. Another major aim of this subject is to help the management students identify economic trends and business currents that affect individual hospital and the wider hospital industry.

Unit‐I :Introduction – Theoretical frame work‐Environment‐Internal and External – Environmental

Scanning – Economic Environment – Competitive Environment – Natural Environment – Politico Legal

Environment – Socio Cultural Environment ‐ International and Technological Environment.

Unit‐II: A Conceptual Approach to Understanding the Health Care Systems – Evolution – Institutional

Settings ‐ Out Patient services – Medical Services – Surgical Services – Operating department – Pediatric

services – Dental services – Psychiatric services – Casualty & Emergency services – Hospital Laboratory

services – Anesthesia services – Obstetric and Gynecology services – Neuro – Surgery service –

Neurology services.

Unit‐III: Overview of Health Care Sector in India – Primary care – Secondary care – Tertiary care –

Rural Medical care – urban medical care – curative care – Preventive care – General & special Hospitals‐ Understanding the Hospital Management – Role of Medical, Nursing Staff, Paramedical and Supporting

Staff ‐ Health Policy ‐ Population Policy ‐ Drug Policy – Medical Education Policy. Changing health care

sector scenario in India.

Unit‐IV: Health Care Regulation – WHO, International Health regulations, IMA, MCI, State Medical

Council Bodies, Health universities and Teaching Hospitals and other Health care Delivery Systems

Recommended Books: 1 Vanita Agrawal, Managerial Economics, Pearson

2 Education. Paul’s, Readings in Economics, McGraw Hill Education. Reference Books:

1 Dwivedi D.N, Microeconomic Theory, Vikas Publications. 2 Seth,M.L., Macroeconomics, Laksminarayana Agrawal,

Edu,Publication. Varshey, R.L. & Maheshwari, K.L., Managerial

Economics, Sultan Chand.

3 Peter,Z & Fredrick, B.,Health Economics, Oxford Publication.

4 Shanmugansundaram, Y., Health Economics, Oxford

Publication. Mills,

5 A & Lee, K., Economics of Health, Oxford Publication. 6 Liz Haggard, Sarah Hosking, Healing the Hospital Environment: Design, Maintenance, and

Management of Healthcare Premises

7 S.L Goel, Healthcare Management and Administration, Deep & Deep publications Pvt.Ltd., New Note: Examiner will set eight questions in all, selecting two questions from each unit. Students will

attempt five questions in all selecting one question from each unit

15

ENTREPRENEURSHIP AND CONSULTANCY IN

HEALTHCARE

MHA‐116

L T P Credit External Marks: 75

4 0 0 4 Internal Marks: 25

Total Marks: 100

Time: 3 Hours

Objective: To create interest in students to start a venture, learn the intricacies of starting as enterprise, identifying opportunities, including enterprising values with orientation towards setting up own

enterprises and equip the student to take up consultancy work in various facets of hospital management

Unit‐I: Overview of Entrepreneurship: meaning and Definitions; Classification and Types of

Entrepreneurs; Entrepreneurial Competencies; Factor Affecting Entrepreneurial Growth – Economic,

Non‐Economic Factors; Entrepreneurial Training; Traits/Qualities of an Administrator ; Administrator

Vs. Entrepreneur; Innovator vs. Entrepreneur.

Unit‐II: Opportunity / Identification for starting up a new enterprise/ hospital; Collaboration with NGO

and their supportive system for new enterprise creation and its establishment. Conducting Feasibility

Studies: Operational, Market, Accounting, Technical studies. Environmental scanning opportunities in

health care. Project Finalization; Sources of Information.

Unit‐III: Overview of Health care Consultancy: Consulting industry with specific reference to hospital

and Health care. Consulting Perspective. Professionalism & Ethics in consulting. Consultant – Client

Relationship, Behavioral roles of consultants. Consulting process. Entry/ Initial Contracts – Preliminary

Problem Diagnosis – Terms and Reference – Assignment Strategy and Plan – Proposal to the Client –

Consulting Contract.

Unit‐IV: Institutional support for new Enterprises/Hospitals: Supporting funding Organizations;

Incentives and facilities; Role of Professionals, Professionalism vs. Entrepreneurs. Venture Capital:

Venture capital, Nature and Overview, Venture capital process, locating venture capitalists.

Recommended Books: 1 Charantimath, Poornima, Entrepreneurship Development and Small Business Enterprises,

Pearson Education. 2 Rajeev Roy, Entrepreneurship, Oxford University Press. 3 D.C Joshi, Hospital Administration; Jaypee Brothers, New Delhi.

Reference Books: 1 Gupta Joydeep Das, Hospital Administration: A Comprehensive

Guide. Lall, Madhurima, and Shikha Sahai, Entrepreneurship”,

Excel Book.

2 Norman M. Scarborough, Essentials of Entrepreneurship & Small Business Management,

Pearson Education.

3 Vasant Desai, Entrepreneurial Development and Management, Himalaya Publishing House. 4 Arya Kumar, Entrepreneurship: Creating and Leading an Entrepreneurial Organizational, Pearson

Education. Holt, Entrepreneurship: New Venture Creation, Pearson Education.

5 Hisrich, Robert D., Michael Peters and Dean Shephered, Entrepreneurship, McGraw Hill

Education.



16

STRATEGIC MANAGEMENT IN HEALTHCARE

MHA‐201



Total Marks: 100

Time: 3 Hours Objective: This course intends to familiarize and develop understanding of the students of the concepts and processes involved in strategic management for policy decisions in hospital.

Unit-I : Concepts/approaches of strategic management ,Strategy formation, levels of approaches

to strategic health decision making, process of strategic management, roles of strategies, mission

and objectives, Strategic health system, environment - concept, components and appraisal in

health system.

Unit-II: Strategic implementation and control, Organization appraisal and strategy formulation:

organizational dynamics and structuring organizational appraisal, SWOT analysis; External

analysis- Importance, Process of external analysis, service area, competitor analysis. Internal

analysis- Process, Importance and competitive advantage.

Unit-III: Directional strategies- Importance, Process for establishing directional strategies,

strategic alternatives, Adaptive strategy alternatives, market entry/exit strategy alternatives,

competitive strategy alternative, positioning strategies.

Combination strategies, Evaluation of alternatives and strategic choice, process, importance.

Unit-IV: Value adding service delivery strategies and its importance. Implementation Strategies-

Process for developing service delivery strategies. Value adding support strategies- Importance,

Implementing support strategies, Implementing support strategies. Process for developing

support.

Communicating strategy and developing action plans: Importance, Implementation through

action plans- the process of developing action plan a balanced score card approach,

implementation challenges. Recommended Books:

1 Charles W.L. Hill and Gareth P. Jones: Strategic Management, Dreamtech Press. 2 Glueck: Business Policy and Strategic Management, Tata McGraw Hill. 3 Thomas: Strategic Management, Harper and Row.

Reference Books:

1 Jeyarathnam: Strategic Management, Himalaya Publishing House. 2 Sharplin: Strategic Management, Tata McGraw Hill. 3 Francis: Strategic Management, Himalaya Publishing House. 4 Colin White: Strategic Management, Palgrave Macmilan. 5 Michael Hitt and Robert E. Hoskisson: Strategic Management – Competitiveness and

Globalization, South Western Thomson. 6 J. David Hunger, Thomas L. Wheelen and tom Wheelen: Essentials of Strategic

Management, Prentice Hall India. 7 M.E. Porter: Competitive Advantage, The Free Press.



http://en.wikipedia.org/wiki/Strategic_management#Concepts.2Fapproaches_of_strategic_management

17

Legal and Ethical Issues in Hospital Administration

MHA‐203



Total Marks: 100

Time: 3 Hours Objective: This course intends to familiarize and develop understanding of the students of the legal environment and regulations of statutory bodies prevalent in the healthcare sector.

Unit-I : Legal aspects in health care: Introduction, Health as a fundamental right; Hospital services and law – Medical ethics including Hippocratic oath, declaration of Geneva and international code of medical ethics and violation of these ethics; informed consent; rights and responsibilities of patients; confidentiality issues with respect to contractual obligations towards the patients, electronic medical records and Health Insurance Portability and Accountability Act (HIPPA); Liability and accountability towards patients and third parties and employees, vicarious liability. Unit-II : Medical negligence: Definition, The Bolam test, Civil and criminal negligence, Relevant sections of Indian Penal code, Defense against medical negligence; The Consumer Protection Act – it’s scope, various levels of consumer courts ( District forum, State Commission, National Consumer Dispute Redressal Forum) and procedure followed in each; Professional Indemnity; Legal Implications in Medical Emergencies; Euthanasia-its types and the international & national Perspective ; the concept of Living Will. Unit-III : Health Care and Laws: Laws related to healthcare - Human Organs Transplantation Act, Inquest and its proceedings, The Drugs and Magic Remedies Act, Registration of Birth and Death Act, PNDT act (1994) and MTP Act (1971). Unit-IV: Regulatory framework of hospitals: The Indian Medical Council act; Regulatory requirements to set up a Blood Bank; Legal aspects of Assisted Reproductive techniques Recommended Books:

1 Vijay Mallik: Laws Relating to Drugs and Cosmetics, Eastern Book Co. 2 George D Pozgar: Legal Aspects of Health Care Administration, Aspen publications.

Journal of Legal Medicine, Taylor & Francis Group. Reference Books:

1 Laurinda Beebe Harman, Boston: Ethical Challenges in the Management of Health Information, Jones and Bartlett Publishers.

2 B.S. Moshal: Business & Industrial Law, Ane Books 3 Meenu Paul: Labour& Industrial Law, Allahabad Law Agency. 4 S.N. Mishra: Labour& Industrial Law, Central Law Publications.



18

Administration of Clinical & Non‐Clinical Services

MHA‐205



Total Marks: 100

Time: 3 Hours Objectives: This course is aimed at developing awareness among students regarding concept of location, layout and the infrastructure and staff requirements. They would be able to enumerate general procedures and policies and procedures followed in each of these.

Unit-I : Hospital Planning: Changing system of Health Services concepts in planning, designing

and space, Site surveys for planning a hospital, Hospital buildings an overview, External

architectural aspects, Internal arrangements, Hospital hygiene, Lighting & Ventilation, Role of

administrator in building a hospital

Unit-II : Clinical Service Areas: Outpatient Department, Operating Department, In patient

Deptt, Ward designing- general & specialized, Intensive Care Unit-general & specialized,

Nuclear Medicine Department, Physical Medicine Department, Burns, paraplegic and Malignant

Diseases Treatment Centers, Nephrology services - Renal dialysis unit, Transplantation unit

Unit-III : Support Services: Radiological and other imaging services, Hospital Laboratory

services, Blood Transfusion services, Ambulance services, Pharmacy services, Central Sterile

Supply Department (CSSD), Oxygen Manifold/Concentrator, Dietary services, Hospital Laundry

Unit-IV : Utility services: House keeping services, Hospital Engineering Services, Hospital

Stores, Medical Records, Admission, enquiry and registration, Hospital establishment and

offices, Cafeteria services, Welfare services, Mortuary Recommended Books:

1 Hospital Planning and Administration: R. Liewelyn Davies and H.M.C. Macaulay-

Geneva: W.H.O.

2 David R Porter & Ann Arbor -: Hospital Architecture: Guidelines for design and

renovation: AUPHA 1982

3 Kunders G. D. S. Gopinath and Asoka Katakam. Hospital Planning, Design and

Management Reference Books:

1 Jolly .D and Gerbaud: Hospitals of Tomorrow: WHO Publication

2 Nalini V Dave : Hospital Management: Deep & Deep Publications

3 Joseph Karlton: Hospital Management: Himalaya Publication

4 Francis C.M & Mario.C. D'Souza. Hospital Administration 3rd edition: New Delhi:

Jaypee Brothers Medical Publishers Pvt Ltd.

5 U.S. Dept. of Health, Education and Welfare: U.S. Dept. of Health , Education and

Welfare, Administrative Aspects of Hospital ,Central Medical and Surgical supply

services.

6 Hospital Planning; G.D. Kunder

7 Hospital Adminstration: Mc Gibony

8 Management of Modern Hospital: A.V. Srinivasan



19

SUMMER INTERNSHIP REPORT

MHA-207

External Marks: 75

Internal Assessment: 25

Objective: This course intends to familiarize and develop understanding of the students about the organizational set up of hospitals in different set-ups i.e., Government sector, charitable or missionary hospitals, nursing homes, teaching hospitals and corporate sector.

All the students will submit their Summer Internship Report in a format as prescribed in the

“Detailed Guidelines for Summer Internship” within a period of one month in the concerned

department from the last date of completion of their summer internship. Students will have to

give a presentation on the work done during the internship and his/her performance out of

25marks will be evaluated on the basis of this presentation by a committee constituted by the

Chairman of the Department. The evaluation of the remaining 75 marks shall be made by

external examiner appointed by the University on the recommendation of PGBOS.

20

Management Information System for Healthcare

MHA‐209



Total Marks: 100

Time: 3 Hours Objective: This course intends to familiarize and develop understanding of the students on the information system management with special reference in healthcare institutions for proper decision making.

Unit-I : Basic concept of information systems, Role of information systems in healthcare,

Managerial challenges, Types of information and their characteristics, Types of information

systems: Transaction Processing Systems, Office Automation Systems, Management Information

Systems, Decision Support Systems and Group Decision Support Systems, Expert Systems,

Executive Support systems

Unit-II : Strategic role for information system, Infrastructure for Health Services Information

Systems and Technology (IS&T): Hardware, software and human resource infrastructure, Data

Management Activities , networking/telecommunication platforms, User Education and

Training, Security and Confidentiality, Legal Issues Related to Software

Unit-III : Framework for Information Systems Development: Concepts and Goals of

Information Systems in Healthcare, Delivery Organizations, system development approaches and

methodologies, Information system analysis, design, implementation and maintenance. System

Testing and documentation.

Unit-IV: Healthcare Information System Applications: Patient-Based Data, Financial and

Accounting information systems, Healthcare Marketing information systems, HR information

systems, The Need for National Policies and Strategies.

Recommended Books:

1 O'Brien James, Marakas, George and Behl, Ramesh, Management Information Systems,

9/e: Tata McGraw Hill

2 Laudon, Kenneth C., Laudon, Jane P. and Dass, Rajanish, Management Information

Systems: Managing the Digital Firm, 11/e: Pearson Education Reference Books:

1 Joseph Tan & Fay Cobb Payton, Adaptive Health Management Information Systems,

Jones & Bartlett Publishers.

2 Joseph K.H. Tan, Health Management Information Systems, An Aspen Publication.

3 Ravi Kalakota, Frontier of Electronic Commerce, Pearson Education



21

FINANCIAL MANAGEMENT FOR HEALTH ADMINISTRATION

MHA‐211



Total Marks: 100

Time: 3 Hours Objective: This course intends to familiarize and develop understanding of the students of the financial management processes for optimum utilization of financial resources in healthcare sector.

Unit-I: Financial management: Introduction, significance, scope, functions, objectives of financial management in healthcare: Profit maximization vs. wealth maximization. Sources of finance: Short term, medium term and long term sources of finance.

Unit-II: Capital budgeting- objectives, process of capital budgeting. Methods of capital

budgeting: Pay-back period, Average rate of return, Net present value method, internal rate of

return and profitability index.

Unit-III: Capital Structure: Meaning, Irrelevance of capital structure; Brief introduction about

theories of capital structure: Net Income (NI), Net Operating Income (NOI) Approach,

Traditional approach and Modigliani-Miller (MM) approach without taxes, EBIT-EPS analysis.

Unit-IV: Dividend Decision: Determinants of dividend policy, Walter’s dividend model,

Gordon’s dividend model, Modigliani-Miller (MM) model. Working Capital: Meaning, nature

and planning of working capital. Permanent and variable working capital, Determinants of

working capital, Issues of working capital management. Management of cash: Meaning, Motives

of holding cash and problems of cash management.

Recommended Books:

1 Damodaran, A., Corporate Finance- Theory & Practice, Wiley Publication.

2 Srivastava: Financial Management, Oxford University Press.

3 Pandey, I.M, Financial Management, Vikas Publication House Pvt. Ltd, New Delhi. Reference Books:

1 Brealey and Myers, Principles of Corporate Finance, Tata McGraw Hill, New Delhi.

2 Prasanna Chandra, Financial Management - Theory & Practice, Tata McGraw Hill, New

Delhi.

3 Van Horne and Wachowicz, Fundamentals of Financial Management, Prentice Hall/

Pearson Education, New Delhi.

4 Khan, M. Y and Jain, P.K., Financial Management: Text Problems and Cases, Tata

McGraw Hill, New Delhi.

5 Kishore, R., Financial Management. Taxman's Publishing House, New Delhi.

6 Chandra, Prasanna, Financial Management, Tata McGraw Hill, New Delhi.



22

HEALTH TOURISM

MHA‐213



Total Marks: 100

Time: 3 Hours

Objective: This will be an introductory module giving the basis of tourism studies. This will

give an overview of tourism industry and various organizations.

Unit-I: Medical tourism: brief introduction to medical tourism, meaning, definition and

historical background. Factors affecting medical tourism, risk and benefits of medical tourism,

sponsored medical tourism.

Unit- II: Government policies regarding medical tourism, ethical aspects and legal implication

of medical tourism, international patient safety goals, marketing of medical tourism. Role of

hospital In medical tourism.

Unit-III: Elements of medical tourism: attractions, quality of care, care of travel, language.

Medical tourism in India opportunities and challenges. Role of international hospital

accreditation in medical tourism.

Unit-IV: Medical tourism association: medical travel and health tourism, medical tourism

certification. Medical tourism agents and facilitators. Role and contribution in medical tourism in

Indian economy.

Recommended Books:

1 Mill and Morrison, (1992), The Tourism System: An Introductory Text , Prentice Hall.

2 Cooper, Fletcher et al, (1993), Tourism Principles and Practices, Pitman.

Reference Books:

1 Burkart and Medlik, (1981), Tourism: Past, Present and Future ,Heinemann, ELBS.

2 Mill, R.C., (1990), Tourism: The International Business, Pretience Hall, New Jersey.

3 Bhatia, A.K., - International Tourism

4 Seth, P.N., (1999) Successful Tourism Management (Vol 1 &2)



23

HOSPITAL MANAGEMENT CONTROL SYSTEM

MHA‐215



Total Marks: 100

Time: 3 Hours

Objective: To acquaint the students with the process of evaluating, monitoring, and controlling

in healthcare organizations so that there is efficient and effective allocation and utilisation of

resources in adhering to the predetermined goals.

Unit I: Management Control System: meaning, need and scope, factors affecting the need of

management control system in hospitals, Applications of Responsibility Centers in healthcare

organizations- Investment centers, Revenue and expense centers, Profit centers.

Unit II: Budgetary control- budget, budgeting and budgetary control, Types and Preparation of

various budgets, Zero base budgeting and performance budgeting, process and Prerequisites of

effective Budgetary control system in healthcare sector and limitations. Activity based costing-

elements, process, uses and limitations.

Unit III: Balanced Scorecard- a tool of interactive control in hospitals. Financial performance

measurement parameters and their applications in managerial effectiveness, reporting of

financial performance‐ Disclosure in corporate financial reports and their importance.

Unit IV: Applications of techniques of marginal costing as management controlling system,

Qualitative aspects of Management control system in hospitals, healthcare audit as controlling

tool in hospitals. Recommended Books:

1. Atkinson, Management Accounting, Pearson Education.

2. Anthony, R.N. & Govindrajan V., “Management Control System”, Tata McGraw Hill, New

Delhi Reference Books:

1 Mohanty,B. “Management Control System: Implementation and Administration”, McMillan,

New Delhi

2 Sharma, Subhash;, “Management Control Systems, Text and Cases”, Tata McGraw Hill

Publishing Company Limited, New Delhi

3 Merchant, Kenneth A. and Stede, Wim Ven der, “Management Control Systems:

Performance Measurement, Evaluation and Incentives”, Pearson Education.

4 Dutta M., “Management Control System”, Himalaya Publishing House, Mumbai.

5 Gupta C.B. & Srinivasan, “Management Control System”, Sultan Chand & Sons, New Delhi.

6 Maciariello, J A and Kirby C J. “Management Control System”, Pearson Education.



24

HEALTH EDUCATION

MHA‐217



Total Marks: 100

Time: 3 Hours

Objective: Identify the definitions, concepts, dimensions, determinants and dynamics of health

and wellness that influence personal health, community health and the quality of life. Participate

in learning experiences that reflect the responsibilities and competencies of the entry-level health

educators.

Unit-I: Health education-introduction—definition, objectives, principles, methods, application

and tools. Basic concepts of health education-health for all strategy-Development and promotion of health education through primary health center’s-National health policy.

Unit-II. Health education vs. propaganda-adoption process-Rogers model-application-measurement of health status-educational diagnosis-community participation-health promotion.

Unit III: Role of professional health education in health promotion-community organization,

neighborhood-community structure-leadership pattern-development strategies-planned social

change

Unit-IV: The Ottawa Charter 1986-Health development in India in five year plans-Panchayat

Raj and health education. Development of health promotion strategies in community and

hospitals. Settings for Health Education/Association/Organizations associated with health education.

Recommended Books:

1 Ramachandran& Dharmalingam: Health Education a new approach.

Reference Books: 1 David Morley: Practicing health for all, Oxford University Press,

London

2 Banerji D, Health and disease in developing countries, Macmillan Press,

London



25

HOSPITAL RECORDS MANAGEMENT

MHA‐219



Total Marks: 100

Time: 3 Hours Objective: This course intends to enhance students understanding on the theories, concepts, tools and practice relating to hospital records management in hospital.

Unit-I: The History and significance of Medical records: History –meaning, purpose, development and content-format, uses, role and importance.

Unit-II: Medical Record department –objective- standards and policies .Assembling-filing coding-indexing-deficiency-checking retrieval-Retention and storage.

Unit III: Other services-Inpatient, outpatient, control of movement of records, statistics. Legal aspects of medical records. Medical forms and registers standardization, availability, design and control, basics forms, hospital administrative records, clinical records.

Unit-IV: Computerization /EMMR of medical records quality control of medical records, administrative application, active, inactive records. Qualitative and quantitative analysis, Medical audit,-standards-responsibility-infection control documentation-general instructions.

Recommended Books:

1 Huffman Edna K. , Medical Record Management, Physicians' Record

Reference Books:

1 Company,1990.GD Mogli, Medical Records Organisation and Management, Jaypee- The

health ppublisher,2006



26

MANAGEMENT OF SUPPORT SERVICES IN HOSPITAL

MHA‐221



Total Marks: 100

Time: 3 Hours Unit-I: Administrative Services: Executive Suite, Professional Service Unit, Financial Management Unit, Nursing Service Administration Unit, Human Resource Management, Public Relation Department, Marketing Department. Unit-II: Other Supportive Services: Admitting department, Medical Records Department (MRD), Central Sterilization & Supply Department (CSSD), Pharmacy, Materials Management, Food Services Department, Laundry & Liner Services, Housekeeping, Volunteer Department; IT and Health – Telemedicine services.

Unit III : Public Areas/Staff Facilities: Entrance/lobby, Waiting area, Gift shop/Book Shop/Florist, Coffee Shop cum-Snacks Bar, Meditation/Quiet room, Staff facilities; Management of Hospital Parking and Traffic Control.

Unit-IV : Utility Services: Engineering Department, Maintenance Department, Clinical (Biomedical Engineering),Electrical System, Air Conditioning System, Water supply and sanitary system, Centralized Medical gas system, Communication system, Environment Control, Solid Waste Management, Transportation and Ambulance services. Recommended Books:

1 B.M. Sakhankar: Principles of Hospital Administration & Planning, Jay Pee Publications 2 G.D. Kunders: Hospitals-Facilities Planning and Management, Tata McGraw Hill

Reference Books:

1 Jaydeep Das Gupta: Hospital Administration and Management - A Comprehensive Guide, Jay Pee Publications

2 Shakti Kumar Gupta, Sunil Kant and R Chandreshakhar: Modern Trends in Planning and Designing of Hospitals-Principles & Practices, Jay Pee Publications.

3 Dr. S.L. Goel and Dr. R. Kumar: Hospital Administration& Management Theory & Practice, Deep & Deep Publications.

4 A.V. Ramasastri Srinivasan: Managing a Modern Hospital, Response Books.



27

PATIENT CARE SERVICES

MHA‐202



Total Marks: 100

Time: 3 Hours

Objective: This course intends to familiarize and develop understanding of the students of the activities and processes involved in various services offered to patients in a hospital.

Unit I: Patient care: meaning, definition and importance of improving the quality care of patients,

factors influencing patient care services in a hospital, patient care coordinator and his role in patient

care, evaluation of patient care services.

Unit II: Administration department: role and responsibility of hospital administration, medical

superintendent, nursing superintendent, resident medical officer, public and guest relation officer.

Importance of information in patient care, communication of medical information, management of

patient attendants.

Unit III: Hospital record management: meaning, historical background, purposes and scope of

medical record, medico legal importance of medical record, retention and processing of medical

record. Computerization and quality control in medical records. Legal responsibilities and general

policies and procedures of the hospital for the confidentially maintained for patient record, electronic

medical record: meaning, purposes, uses and importance, advantages and disadvantages and legal

implications.

Unit IV: Medical audit: meaning, purposes, uses and Importance, types of medical audit and process

of medical audit, medical audit committee. Quality assurance: meaning and definition of quality

assurance in healthcare, quality assurance method and practice, difference between quality assurance

and quality control. Recommended Books:

1 Llewellyne Davis and H.M. McCauley, Hospital Administration and Planning, J.P.Brothers,

New Delhi. Reference Books:

1 Arun Kumar, (ed) Encylopedia of Hospital Administration and Development, Anmol

publications, New Delhi.

2 Syed Amin Tabish, Hospital and Health Services Administration Principles and Practice,

Oxford Publishers, New Delhi.



28

HEALTH CARE AND INSURANCE

MHA‐B-204



Total Marks: 100

Course Objective

This course aims at providing students with a comprehensive understanding of the theoretical and

applied aspects of Health Insurance.

Unit-I

Insurance- Meaning, principles, types of insurance and their importance. Health Insurance- need,

present scenario healthcare sector, factors affecting the growth of health insurance sector in India,

Role of IRDA as a regulator on health insurance sector.

Unit-II

Operations and distribution of Health Insurance: Health Insurance plans and segmentations, re-

insurance, underwriting, actuary, Distribution channels in health insurance- online v/s off-line mode

of distribution, insurance brokers and agents, banking outlets.

Unit III

Third Party Administration (TPA): Origin of TPA, role of TPA as mediator, functions of Third Party

Administration, process of claim administration, prerequisites to become TPA.

Unit-IV

Health Insurance plan Formulation and Evaluation: agenda setting the formulation of health insurance

plan in India, problems faced during the implementation of health insurance plan, analysis and

evaluation of health insurance plan.

Recommended Books:

1 Black, Life and Health Insurance, Pearson Education.

2 Charles, C., Hospital and Health Insurance Plans, Anmol. Reference Books:

1 Nagpal, P., Principles of Health Insurance Coverage, Cyber Tech.

2 Gupta, PK., Fundamentals of Insurance, HPH.

3 Blanpain, Jan., National Health Insurance, Harvard Univ. press.

4 Aviva Ron, Brian Abel, Health Insurance in Developed Countries, ILO Office



29

QUALITY MANAGEMENT IN HEALTHCARE

MHA‐206



Total Marks: 100

Objective: The objective of this paper is to introduce the student to the concept and practice of

Quality Management and Control.

UNIT I : Aspects of quality - Quality mission, policy and objectives; concepts, evolution and

determinants of quality; interpretation and process of quality audits; cost of quality and economics of

quality. Contribution of quality gurus. Shewhart, Juran, Figenbaum, Ishikawa, Deming and Taguchi;

SQPC, SQC, CWQC, TPM, TQC.

UNIT II Total Quality Management: Definition, underlying concepts, implementation and

measurement of TQM, Internal Customer Supplier relationship, QFD, Quality Circles, Quality

Improvement teams, team work and motivation in TQM implementation, training and education, role

of communication in implementing TQM.

UNIT III : Management of Process I: Process in service organization and their control, simple seven

tools of quality control: Check Sheet, Histogram, Scatter diagram, Process Mapping, Cause and

Effect diagram, Pareto analysis, control charts and Advanced tools of quality. Management of

Process II: SQC: Control Charts for variables – X, X-bar, and R charts and control charts for

attributes-p, Np, and c charts. Acceptance sampling plan and occurrence. Vendor selection and

vendor rating.

UNIT IV : Management of Quality: Facets of quality, quality planning, quality improvement

methods. Kaizen, quality audits, medical audit, accreditation, nursing care standards, Six Sigma, JIT

and NABI. Systems approach to Quality Recommended Books:

1 Grant,Eugene L. and Leavenworth Richards. Statiscal Quality Control, TMH.

2 Quality circle forum of india. “Excellence through participation: Quality the only way” QCFI,

Hyderabad.

3 Juran Joseph M. and Gryna Frank M., Quality Control Handbook.

4 Quality Assurance in Hospitals: Strategies for Assessment and Implementation, Nancy O.

Graham, Edition 2, Aspen Publishers, 1 Reference Books:

1 Hospital Administration, Francis Cm.,Souza M. C. De, Jaypee brothers medical publishers (p)

ltd.

2 Graham, Nancy O., Quality Assurance in Hospitals, An Aspen Publication. Second Edition.

3 Al-Assaf, Health Care Quality: An International Perspective, WHO.

4 McLaughlin and Kalunzny, Continuos Quality Improvement in Health Care: Theory,

Implementation and Applications, An Aspen publication

5 Total quality management- Aswathappa- Himalaya Books House

6 Quality Management- P.C. Tripathy

7 Quality Management- Barnett- Pitman publishing



http://www.google.co.in/search?tbo=p&tbm=bks&q=inauthor:%22Nancy+O.+Graham%22&source=gbs_metadata_r&cad=3

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http://www.flipkart.com/author/francis-cm

http://www.flipkart.com/author/souza-m-c-de

30

RISK AND DISASTERR MANAGEMENT IN HEALTHCARE

MHA‐208



Total Marks: 100

Time: 3 Hours

Objective: To familiarize the students to identify the areas of safety

and risk, and

managing of the same, to

familiarize

the hospital administrators in the area of disaster management.

Unit-I : Disaster Management: Objectives, Basic Concepts, Disaster Classification, Disaster Process,

Spectrum of Disaster Management, Special Characteristics, Principles of Disaster Planning, Disaster

and Health Problems, Organization for Medical Relief, Principles of Mass Casualty Management,

Objectives of and Need for Hospital Disaster Plan, Disaster Committee, Organization, Role and

Responsibilities, Organizing Disaster Facilities, Disaster Response, Alert and Recall, Deployment,

Disaster Administration, Disaster Manual, Disaster Drill. Role of NGO in disaster management.

Unit-II: Bio terrorism –meaning, threat (a brief assessment).Overview of disaster management Act.

Fire Hazards: Elements of Fire, Fire Hazard Triangle, Causes of Hospital Fires, Fire Protection,

Structure Planning and Design Considerations, Buildings: Harness Communication Zone, Building

Services, Central Air, Conditioning Facilities, Electric Installations, Special Hazards, Fixed

Installations, Hazards Associated with Furnishing Material, Curtains Upholstery, Dresses, Bed and

Bedding Materials, Water Supply, Fire Points and Escape Routes, Fuel Store, Manual Call Points,

Means of Escape and Evacuation, Risk Evaluation.

Unit-III : Hospital Acquired Infection (HAI): Objectives, Control and Prevention, Security,

Engineering Aspects, Nursing Care, Waste Disposal, Antibiotic Policy, Hospital Infection Control

Committee , Composition, Role and Functions, Surveillance, Processing of Information Collected,

Mode of transmission, Interruption of Transmission, High Risk Procedures, Training & Education,

Universal Precautions for HealthCare Workers

Unit-IV : Radiation Hazards: Introduction, Biological Effects of Radiation, Diagnostic Imaging,

Radiation Protection and Safety, Radiation Safety Monitoring, Principles in the Layout of a

Diagnostic X, Ray Room, Video Imaging Modalities, Contrast Media, Laser Imaging, Magnetic

Resonance Imaging, Planning Constraints, Preventive Measures Against Magnetic Field Hazards,

Nuclear Medicine Department, Facility Planning, Radiation Protection Aspects, Radioactive Waste

Collection and Disposal, Procedure for Obtaining Clearance Recommended Books:

1 Safety & Risk Management, Shailendra K.Singh, Mittal Publishers. Reference Books:

1 Safety, Security & Risk Management, J.H.Diwan, APH.

2 Text Book of Critical Care, Stephen Ayers & Garmvik, Holbook and Shoemaker.



31

PROJECT REPORT

MHA-210

External Marks: 75

Internal Assessment: 25

Objective: This course intends to familiarize and develop understanding of the students of the hospital activities and suggest solutions of a live problem. The objective is to equip the student with the knowledge of actual functioning of the hospital and problems faced by the hospital for exploring feasible solutions and suggestions. The objective of the course is to assess the capacity of the student to articulate and comprehend what is being learned by him during full duration of the programme i.e., in all the four semesters of the course. The evaluation would be for the research project as also the comprehensive learning during the 4th semester.

The Project Report /Dissertation shall be evaluated by External (75 marks) and Internal (25

marks) Examiners. The internal assessment shall be done by the concern supervisor of the

candidate. The detail guidelines will be provided by the department as separate document.

32

COMPREHENSIVE VIVA-VOCE

INCLUDING PROJECT REPORT VIVA VOCE

MHA-212

External Marks: 100

Objective: The objective of the course is to assess the capacity of the student to articulate and

comprehend what is being learned by him during full duration of the programme i.e., in all the four

semesters of the course. The evaluation would be for the research project as also the comprehensive

learning during the 4th semester

The Comprehensive Viva Voce including Project Report Viva Voce shall carry 100 marks in total.

The Comprehensive viva-voce shall be taken by an external expert appointed by the

University on the recommendation of Chairman, PGBOS. Comprehensive viva-voce will include

project Report vice-voce as well.

33

INDUSTRIAL RELATIONSAND CONFLIT RESOLUTION

MHA‐214



Total Marks: 100

Time: 3 Hours

Objectives: The Management of employees, both individually and collectively, remains a central feature of organizational life. This course is an attempt to understand the conceptual and legal aspects of employee relations at the macro and micro levels.

Unit-I : Legal aspects in health care: Introduction, Health as a fundamental right; Hospital services

and law – Medical ethics including Hippocratic oath, declaration of Geneva and international code of

medical ethics and violation of these ethics; informed consent; rights and responsibilities of patients;

confidentiality issues with respect to contractual obligations towards the patients, electronic medical

records and Health Insurance Portability and Accountability Act (HIPPA); Liability and

accountability towards patients and third parties and employees, vicarious liability.

Unit-II : Medical negligence: Definition, The Bolam test, Civil and criminal negligence, Relevant

sections of Indian Penal code, Defense against medical negligence; The Consumer Protection Act –

it’s scope, various levels of consumer courts ( District forum, State Commission, National Consumer

Dispute Redressal Forum) and procedure followed in each; Professional Indemnity; Legal

Implications in Medical Emergencies; Euthanasia-its types and the international & national

Perspective ; the concept of Living Will.

Unit-III : Health Care and Laws: Laws related to healthcare - Human Organs Transplantation Act,

Inquest and its proceedings, The Drugs and Magic Remedies Act, Registration of Birth and Death

Act, PNDT act (1994) and MTP Act (1971).

Unit-IV: Regulatory framework of hospitals: The Indian Medical Council act; Regulatory

requirements to set up a Blood Bank; Legal aspects of Assisted Reproductive techniques Recommended Books:

1 Vijay Mallik: Laws Relating to Drugs and Cosmetics, Eastern Book Co. 2 George D Pozgar: Legal Aspects of Health Care Administration, Aspen publications.

Journal of Legal Medicine, Taylor & Francis Group. Reference Books:

1 Laurinda Beebe Harman, Boston: Ethical Challenges in the Management of Health Information, Jones and Bartlett Publishers.

2 B.S. Moshal: Business & Industrial Law, Ane Books 3 Meenu Paul: Labour& Industrial Law, Allahabad Law Agency. 4 S.N. Mishra: Labour& Industrial Law, Central Law Publications.



34

Objectives: The course aims at enabling the students to understand all details of planning before the physical structure of a hospital comes up. They should be able to understand the details of the organization structure that needs to be in place before operational readiness of a hospital. Unit-I : Definition of a hospital (including difference of hospital from other business organizations, classification of hospitals, Overview of various types of specialty – clinical and supportive services required in a hospital depending on its size ), Planning a new hospital- Principles guiding planning, Steps of planning (including feasibility report, detailed project report and market survey), Financial planning/ equipment planning, Operational/ functional/ master plans, Permanent hospital organization.

Unit-II : Designing: The Design team- constituents, how to choose it and functions of all members, Design development (drawings- small scale, working), (documents-specifications/ tender), (site plan/ bed distribution), Principles/ general features of planning, Preparing for operational readiness, Commissioning, Inauguration, Various processes of architecture.

Unit-III : Organization: Definition, Four aspects of an organizational design, Purpose of an organization, Constituent elements of an organizational structure, Various designs of organization structure or Organizational charts, Dual line of authority, The Organization triad, Delegation of authority or span of management, Role of various committees in a hospital, Roles and responsibilities of a hospital CEO.

Unit-IV : Disaster Management: Basics of Disaster Management and Mass Casualties, Phases of a Disaster, the concept of Triage in a Disaster, Disaster Preparedness- pre-hospital and hospital plan, Disaster alertness in hospital, Disaster Management Planning, organization and implementation. Recommended Books: 1 B.M. Sakharkar: Principles of Hospital Administration & Planning, Jay Pee Publications. 2 G.D. Kunders: Hospitals - Facilities Planning and Management, Tata McGraw Hill. Reference Books:

1 Thomas L. Scraty, Kevin P. Kerrus and Luis G. Vargas: Analytical Planning-The

Organization of Systems 2 Chandorkar : Hospital Administration and Planning, Paras Medical Publishers. 3 Syed Amen Tabish: Hospital and Nursing Homes Planning, Organization and Management,

Jay Pee Publishers.



HOSPITAL PLANNING

MHA‐216



Total Marks: 100

Time: 3 Hours

35

Objectives: To familiarize the students in drug development process and Pharmacy, to

familiarize the application of technology in health care

UNIT I: Drug Development: Economics of New Drug Development - Need – In vention Methods:

Chemical, Natural, Microbial, Biotechnological etc., Including Devices, Toxicity, Activity Screening

Methods, pre – Chemical Development Stages: Acute, Sub Acute and Chronic Toxicity Studies,

Special Tests and their Significance, Investigational New Drugs (IND) Status Clinical Development

Phase, I ,II & III Studies and their Significance, New Drug Application ( NDA) Product Launch.

UNIT II: Pharmaceutical development Process: Pre – Formulation Studies, Importance of

Pharmacokinetics, Pharma –Co Dynamics, Understanding of oral Dosage Forms : Powders , Tablets :

Costing Syrups, Elixirs, Suspensions, Capsules, Topical Preparations, Radio Diagnostic and

Therapeutic Agents, Vaccines, Hormones, Cosmetics, Biotechnological and surgical Products

Concepts of Sustained Release, Modified Release Dosage Forms, Herbal Drug, Prosthetic Material

Neutralceuticals.

UNIT III: Pharmacy Law: Pharmaceutical Legislations, Drugs and Pharmaceutical Industry, Drugs

and Cosmetics Act 1940 & Rules 1945 and its Amendments, Pharmacy Act1948, Drugs Price Control

Order, Drugs & Magic Remedies ( Objectionable Advertisements) Act, 1954 national Health Policy.

UNIT IV: Concepts & Issues Related to Health care Technology: Introduction – Problems and

Constraints Associated with health care Technology - Present Trends in Health care Technology –

Hospitals and Technology – Dealing with Technological Problems. Planning and Adopting

Appropriate Technology in Health care – Mechanism to Ensure Appropriate use of health care

Technologies – Developing Sources of Information on Hospital Technology – Medical

Communications to Doctors – Evaluation methods of Health Technology. Recommended Books: 3 B.M. Sakharkar: Principles of Hospital Administration & Planning, Jay Pee Publications. 4 G.D. Kunders: Hospitals - Facilities Planning and Management, Tata McGraw Hill. Reference Books:

1 McLaughlin and Kalunzny, Continuos Quality Improvement in Health Care: Theory,

Implementation and Applications, An Aspen publication

2 Total quality management- Aswathappa- Himalaya Books House



HOSPITAL & PHARMACETUCIAL MANAGEMENT

MHA‐216



Total Marks: 100

Time: 3 Hours

36

Objective: To develop norms and standards for accreditation of the Health Care Organization

and adopt means of evaluation of such institutions, so as to improve the quality of health care in

the community

Unit I: Concept of accreditations and certifications, Accreditation of healthcare organizations,

Hospital Accreditation in India-Imitative taken by ministry of health and family welfare,

Recommendations for accreditations., Benefits of accreditations.

Unit II: NABH: Brief introduction to NABH, historical evolution of NABH and scope of NABH in

future, benefit of NABH accreditation, NABH standards-patient centered standards and organization

centered standards

Unit III: Accreditation procedure: preparation for accreditation, pre-assessment, final assessment,

level of accreditation-entry level accreditation, progressive level, accreditation, surveillance and

reassessment. NABH guidelines and NABH training

Unit IV: Certifications and Accreditations: ISO Certification, JCAHO (Joint Commission on

Accreditation of Health Care Organizations), JCI Accreditation, ISQua.

Recommended Books:

1 Grant,Eugene L. and Leavenworth Richards. Statistical Quality Control, TMH.

2 Quality circle forum of India. “Excellence through participation: Quality the only way” QCFI,

Hyderabad.

3 Juran Joseph M. and Gryna Frank M., Quality Control Handbook

. Reference Books:

1 B.M. Sakharkar: Principles of Hospital Administration & Planning, Jay Pee Publications. 2 G.D. Kunders: Hospitals - Facilities Planning and Management, Tata McGraw Hill.

Reference Books:



ACCREDITATION OF HEALTHCARE SERVICES

MHA‐220



Total Marks: 100

Time: 3 Hours

37

Documents

For Master of Hospital Administration (Effective from ... · SUMMER INTERNSHIP Immediately after the completion of the second semester examination, the students shall proceed for