For iPhone and Android Devices

Multilingual Communication.

Simplified.

http://interpretravel.com

Language Services Associates

For more than 20 years, Language Services Associates (LSA) has been facilitating foreign language communication and

eliminating multicultural communication barriers across various industry segments, including healthcare, government, financial

services, manufacturing, education and life sciences. With a focus on the latest innovations and newest technology solutions,

LSA’s premier language-based services are completely customizable and have been designed to enhance the client’s

overall experience, reduce costs and improve end-user efficiency and productivity. LSA is proud to fulfill the multicultural

communication needs of more than 2,000 clients worldwide.

Language Services AssociatesService Lines

Language Services AssociatesSampling of Our Clients

Language Services Associates

Our Call Center

• We are committed to providing uninterrupted service, supported by both technological and human resources

• State-of-the-art call and operations center located at LSA’s corporate headquarters in Horsham, Pennsylvania

• Uninterrupted service on a 24 / 7 / 365 basis

• Redundant, cloud-based technology ensuring 99.999% up time

• A network of more than 2,500 Independently Contracted qualified Interpreters in over 200 language offerings

What is Telephonic Interpreting?

Telephonic interpreting is a professional service that connects human Interpreters (via the telephone) to individuals who wish to speak to each other but do not share a common language. The Interpreter bridges the gap and converts the spoken language from one language to another in real-time, enabling listeners and speakers to understand each other.

The Language Services Market and Telephonic Interpretation

1. “The Language Services Market: 2012; An Annual Review of the Translation, Localization, and Interpreting Services Industry.” Common Sense Advisory. Released May 2012. http://www.commonsenseadvisory.com/Portals/0/downloads/120531_QT_Top_100_LSPs.pdf

Important Statistics

• The language services market is growing at an annual rate of 12.17 percent (despite the economic downturn).1

• Common Sense Advisory calculates that the market for outsourced language services is worth U.S. $33.523 billion in 2012.1

• The Total Market Opportunity for Telephone Interpreting in 2012 is $804.55 million.1

The Language Services Market and Telephonic Interpretation

These statistics tell us that the language services market is a vital and growing industry, despite the economic downturn, and that telephonic interpretation is a well-established product offering that is used by consumers and businesses around the world to facilitate foreign language communication and eliminate global language barriers.

What do statistics tell us?

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Introduction

• Connect to a live Interpreter within seconds

• On demand Interpreters available in over 20 languages

• Pay as you go for $2.89 per-minute or purchase credits for $2.50 per-minute (a 13% savings)

• Only billed for the time you are connected to an Interpreter

Features

• INTERPRETRAVEL® is available anywhere you have cell phone service

• Simple and easy-to-use interface

• A complete list of FAQs available online and within the app

• Immediate access to qualified Interpreters

Needs Assessment

Listed below are some of the many disadvantages (and dangers) associated with language barriers and foreign

travel:

• Language barriers affect the travelers’ ability to communicate clearly, which can be a very scary and stressful situation, especially during a medical and / or legal encounter overseas.

• Language barriers have the potential to negatively impact the travelers’ overall experience when visiting a foreign country.

• Language barriers may, in many cases, instill a sense of fear and anxiety in the traveler.

• Concerns over getting lost, the need to communicate and ask for help and the embarrassment of making a mistake, all position INTERPRETRAVEL® as “The Traveler’s Tool of Choice” to bridge the communication gap.

Needs Assessment

Carlson Wagonlit Travel Survey

Survey-takers were asked to rate 33 stress factors that occur at different stages of a journey (from booking through to transportation, hotel stay and expense report) according to the level of stress generated.

The study also highlights how different segments of business travelers perceive travel stress:

• Travel stress increases with age and travel frequency.

• Women report higher stress levels than men.

• When faced with a language they do not know, business travelers from North America indicate greater stress levels than travelers from other regions.

• Senior executives report higher stress levels than travelers at other levels of an organization.

The Sales Offer

Why is this mobile app an essential tool for overseas travel?

• Think of INTERPRETRAVEL® as an extra layer of convenience and reassurance, and an essential component of your travel insurance policy.

• Suppose you come across a medical / legal situation when visiting a foreign country and a language barrier is affecting your ability to communicate clearly; this can be a very scary and stressful situation.

• With INTERPRETRAVEL®, you will be able to access a live Interpreter on your mobile device within seconds, ensuring completely accurate communication.

Duty of Care and Risk ManagementInternational travel is a vital component of today’s global organizations, and

employers have a moral and legal responsibility to ensure the safety and overall well being of their employees when traveling to a foreign country for business.  The INTERPRETRAVEL® mobile app can be used by global organizations to ensure proper duty of care for employees, minimizing the health, safety and

security risks associated with foreign travel and language barriers.

Telephonic Interpreting Demo Video

See Included Windows Media Video File

or View Online at:http://interpretravel.com/video-demo/

How to Register a New Customer

• Access the INTERPRETRAVEL® registration page at http://go.interpretravel.com and complete the form on behalf of the customer.

• After verifying all information is accurate, you will be asked to submit your registration request.

• Your customer will then be e-mailed his / her unique INTERPRETRAVEL® username and password and may begin using the app at that time.

The Sales Offer

• Leverage agency website and social media opportunities

• Develop e-mail alerts

• (i.e.) INTERPRETRAVEL® logo with description and invitation to download app

• Create Point of Sale offerings

• (i.e.) Desk reminders, pitch talk

• Provide travel consultants with the top three situations a client would need the app for:

– Medical / legal encounter overseas

– When lost and in need of directions

– The ability to communicate in the preferred language of the client

Communication Techniques

The Sales Offer

Available Reporting

1) Overall App Information (summary)

• Apple / Android Total Downloads• Total Minutes Used • Total Registration • Average Minutes of Usage

2) Registration Information (detail)

• First Name • Last name • E-mail Address • Address • City • State • Zip

• Date of Download • Call History Per Customer

(number of calls, duration, language pair)

• Minutes Used             • Affiliate • TMC • Company

The Sales Offer

• Expand your portfolio of offerings• Create new revenue stream for your TMC

• No out of pocket cost or risk• No need to provide technical support

Commonwealth Member Revenue Opportunity

Thank You!