Embed Size (px)
Citation preview
For Internal use only
PCDG for CRM
Jochen Vatter, Director Enterprise Service CommunityGlobal Ecosystem and Partner GroupMay 2008
© SAP 2007 / Page 2
09:00 - 09:15 Begrüßung und Vorstellung
09:15 - 10:00 SOA Strategy der SAP
10:00 - 10:15 Beispiel aus der Praxis - heterogene SOA Landschaften
10:15 - 10:25 Pause
10:25 - 11: 40 SOA Strategy der SAP im CRM
11:40 - 12:00 Die Enterprise Services Communit
12:00 – 13:00 Mittagspause
13:00 – 15:00 Break Out Session: ES für CRM (Sales, Marketing und Service Prozesse)
15:00 – 15:15 Kaffeepause
15:15 – 16:30 Break Out Session: ES für CRM (Sales, Marketing und Service Prozesse)
16:30 – 16:45 Zusammenfassung und die nächsten Schritte
16:45 - 17:00 Optional: Web Services mit dem CRM Web Service Tool erstellen
AgendaPCDG Enterprise Services For CRM
For Internal use only
PCDG for CRM
Jochen Vatter, Director Enterprise Service CommunityGlobal Ecosystem and Partner GroupMay 2008
© SAP 2007 / Page 5
SAP orchestrates an ecosystem of business people, developers, and IT services professionals spanning strategy, process and technology
Customer-focused Communities of Innovation
Individuals
SAP - Sponsored SAP - Engaged
Enterprises
Industry Value Networks
Enterprise Services Community
Industry Advisory Councils
Te
ch
no
log
yB
us
ine
ss
S
tra
teg
yB
us
ine
ss
P
roc
es
s
Business Process Expert Community
SAP Developer Network
Standards
SAPUser
Groups
© SAP 2007 / Page 6
Individuals
SAP - Sponsored SAP - Engaged
Enterprises
Industry Value Networks
Enterprise Services Community
Industry Advisory Councils
Te
ch
no
log
yB
us
ine
ss
S
tra
teg
yB
us
ine
ss
P
roc
es
s
Business Process Expert Community
SAP Developer Network
Standards
SAPUser
Groups
SAP orchestrates an ecosystem of business people, developers, and IT services professionals spanning strategy, process and technology
Customer-focused Communities of Innovation
Strategy
Business Process
Architecture
Development
Implementation & Operations
© SAP 2007 / Page 7
ES COMMUNITY
SAP
ENTERPRISESERVICES
REPOSITORY
Industry Value Networks
ASUG/DSAGISVs, SIs,
Tech Partners
ENTERPRISESERVICES
PROPOSAL
TechnologyPartners
ISVs
Customers
SAP
SIs
Community Definition Groups
Customers and Partners
Enterprise Services CommunityCreating Building Blocks for Innovation
© SAP 2007 / Page 8
What are some examples?
Industry-specific topics Patient Administration for the Healthcare Industry
– How do hospitals carefully and collectively manage the complexlandscape of changing hospitals and legal procedures?
Budget Management for the Public Sector Industry– How do governments agencies work together to manage their
budgets? PLM for the High Tech Industry
– How do high tech companies manager their BOM, order processingmanagement, and the business process for semiconductors?
Industry-generic topics Integration of External Warehouse Management
– Across all industries, how do external warehouse managementsystems connect to and work in concert with the SAP system?
The Order to Cash Process– One of the most prolific business processes in the SAP product.
Technology topics Cross-industry RFID Connectivity
– How does the SAP system leverage RFID-enabled packaging?
Ecosystem in Action:
© SAP 2007 / GEPG Executive Strategy Presentation / Page 9© SAP 2007 / GEPG Executive Strategy Presentation / Page 9
Healthcare Pioneers Improve System Integration
Accelerates adoption of core enterprise services to ensure that applications work better together
Allows customers to easily integrate multiple vendor products with SAP solutions, reducing integration costs and time-to-market
Empowers hospitals to address the legal challenges that keep them tied to poor-performing legacy systems
To streamline application integration, 12 hospitals joined SAP in an ES Community Definition Group (CDG) and—in less than six months—defined the key service interfaces for several critical business processes.
“It was a unique experience to collaborate openly with SAP in identifying the core enterprise services for the healthcare industry. The openness and transparency of the program have ensured rapid deployment and efficient use of the services.”
Dr. Eibo Krahmer CIO, Klinikum Mannheim
Ecosystem in Action:
© SAP 2007 / GEPG Executive Strategy Presentation / Page 10© SAP 2007 / GEPG Executive Strategy Presentation / Page 10
Synchronizing SAP® ERP with Production Systems
Achieved near-real-time synchronization of production data and master data
Enhanced the use of existing SAP ERP back-end quality management functionality
Reduced costs related to maintaining interfaces to quality management systems
SAP brought together partners and industry representatives to discuss a manufacturing execution system that enables customers to synchronize data between the SAP ERP® application and production systems—without custom-built connectors.
“We appreciate SAP’s Enterprise Services Community program as a welcome, fresh approach. Working together in the manufacturing group has had an immediate positive impact on our services and our customers.”
Liladhar BagadLead Process Integration and SOA Intelligroup
© SAP 2007 / Page 11
Collaboration Workspace
What is Collaboration Workspace? A tool for “ecosystem participation management” A private collaboration environment for the companies in SAP’s Communities of Innovation A co-innovation project built in SAP’s Co-Innovation Lab on JiveSoftware’s ClearspaceX
platform with Wipro, Intelligroup, Adobe, and Enthiosys
What does Collaboration Workspace provide? Self-service participation management for
groups, companies and individuals Private, on-the-fly workspaces for groups
of customers and partners to collaborate in Well-integrated web 2.0 collaboration tools
Forums Blogs Wikis
A simple way to work privately and publishpublicly to SDN and BPX to expand thediscussion and review
Document repository
Online meetings
© SAP 2007 / Page 12
Call to Action
Joining is as simple as 1, 2, 3! 1. Go to: http://esc.sap.com & click on the “Join Now” button
Watch the overview presentation (Streaming Media)Discuss the details with your colleaguesIf you have questions, please refer to the ES Community FAQIf questions remain, please email us at [email protected]
2. Download the appropriate membership agreement: If your organization is based in Europe, download the EMEA version Otherwise, download the non-EMEA version
3. Please insert the relevant information into page 6 of the document, print two copies, sign them both, and mail to:
Enterprise Services CommunitySAP AGc/o Jochen VatterEcosystemDietmar-Hopp-Allee 1669190 Walldorfphone: +49 6227 740100fax: +49 6227 7826629
© SAP 2007 / Page 13
Thank you!
Contact ESC:
Jochen Vatter
Director, Enterprise Service Community
SAP AG
Dietmar-Hopp-Allee 16
69190 Walldorf, Germany
T +49 6227 740100
M +49 175 2957376
http://www.sap.com
The ES Community two different web applications for members to collaborate on the groups.
ES Community Website http://esc.sap.com
Collaboration workspace from SAP (ES community Collaboration) http://plexus.sap.com
Any questions about ES Community Registration can be sent to [email protected]
© SAP 2007 / Page 14
Expectations and Next Steps
Expectation Let us know your pain points Think about the Use Cases you would like us to consider Take notes and write your name on the Pictures you are working on Have Fun
Next Steps SAP will collect notes and will add the pictures online SAP will add results into Collaboration Workspace from SAP and send these to all
participants for validation SAP will publish these results online ESC . SAP will ask the Community to Kick Off a Service Definition Group.
