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The Indian Food Service Industry
• The F&B food service sector in India comprises two distinct market segments – Organized and Unorganized.
• The organized sector accounts for 16% of the industry and is growing at a compound annual rate of 25%
• The unorganized sector that accounted for 84% in 2010 has come to 70% in the year 2013.
• Rs 12000 crore is generated by taxes and this number can become Rs 20,000-25,000 crore if the unorganised sector can be brought into the folds of organised segment.
More About Food Service Industry
Current Scenario -2014
• The Indian Food Industry estimated to be 2.47 lakh crore
• Chain and Licensed Standalone industry contributes an estimated 11,500-11,900 crore
Projection -2018
• The Indian Food Service Industry will grow by 4.08 lakh crore by 2018
• The projection is Rs. 24,600 – to 25,000 crore contribution by the year 2018
What lies in the Future Ahead?
• With the growing interest of global players and domestic players beefing up their position, in the next 3 to 5 years, the organized segment is projected to grow at 20-25% and reach almost 45% of the Indian F&B food service sector.
• The franchising sector will continue to grow at a swift pace of 35-38% per annum.
Do you want to be the part of this US$ 48 BILLION INDUSTRY which is
bigger than many other industries in India ?????????
What is FOODDIALER?
• Fooddialer is an order management system, which automates and streamlines order processing for food service industry.
USP of FOODDIALER
• No Technical Expertise required
• No Huge Infrastructural Cost involved
• Minimum Manpower requirement
• Streamline overall business process
• Efficient resource optimization
• No need for creating a new website or redoing the existing website. Just one tab will do the work
Features of FOODDIALER• Take orders from multiple sources - web, missed call, Toll
Free. • Intimate kitchen staff about the number and type of orders to
be prepared.• Allocate delivery persons to specific areas and track order
delivery online.• Multi device support - access application on all devices -
mobile, tab , laptop or desktop computer.• Verify customer mobile - Missed call based phone number
verification at registration and COD based checkout.• Track payment collection - Manage collection from one place
and keep the collection history for accounting.• E-mail and SMS notification to customers for every order
booked, cancelled or delivered.
Benefits of FOODDIALER
• Maintain and manage customer records
• Generate information about daily/weekly/monthly orders
• Generate billing and invoice reports
• Maintain record of returns and refunds
• Effective order fulfilment and dispatch
• Happy and satisfied customer
The Working Model of FOODDIALER
• Fooddialer at present is intended for food businesses providing packed foods, tiffin services, Pizza houses, bakery etc.
The Process • Customer can book an order or preorder through
Web interface
Miss call
Toll free call
• All orders go into a centralized system
• System will display order information to kitchen staff to prepare food.
• System will help packaging team print delivery slip to help delivery staff to deliver food at right location at time.
• System will help accounts team to generate bills and invoice
• At all stages, customer is notified via SMS and E-mail.
The Working Model of FOODDIALER
System Requirement
Requirement QuantityToll Free Number and Dial2verify “STARTER” account
1 no.
PC with 2 GB RAM, internet connection - P4 or higher
1 no.
Touch screen PC (P4 or higher), internet connection
1 no.
P4 (or higher) PC and printer 1 no.
Android phone (per delivery person) / internet connection
Depend on number of delivery persons
How to Order Fooddialer?
• You could request a demo by filling up the form present on the website –www.fooddialer.com
• You can also visit our office at: 1905, Cyber One, Plot No. 4 & 6, Sec-30A, Vashi, NaviMumbai, Maharashtra – 400703
• You can mail us at: [email protected]
• Call us at: 022 – 2781 0903
References: • http://www.nrai.org/home
• http://timesofindia.indiatimes.com/city/mumbai/Indian-food-service-industry-worth-Rs-2-47-lakh-crore-says-National-Restaurant-Association-of-India-report/articleshow/20115971.cms
• http://www.joneslanglasalle.co.in/india/en-gb/Research/retail-intelligence-india-food-service-industry-mumbai-2013.pdf?5867194f-12a5-4b19-8332-5ce46572caac
• http://www.fnbnews.com/article/detnew.asp?articleid=33704§ionid=15