“Food for Thought”

First in a limited series of lunchtime discussions

on nearly frivolous performance issues

facing us today.------------

Provided as an aid to digestion

Tom Nosack, Performance Analyst, City of Vancouver, WA July 15 th, 2009

Advanced Audience / Citizen Involvement

• Intro to some trick involvement tools and how to use them (10 min)

• OPB Discussion (10 min)

• General performance practice discussion (10 min)

Before you start, decide: What are

you trying to accomplish?

Then gather the right tools

and people

Before you start, decide: What are

you trying to accomplish?

“Clickers”

The Other Demographic?

The Other Demographic?

Go to:

WWW.RWPOLL.COM

New alternative: Use a computer or web phone to vote!

* Some older phones may require manual refresh or a download application to help

What is possible?• “Clickers” only: Citizen groups, classes,

management groups, workgroups

• Remote only: Teleconferences, multiple groups at different locations

• Mixed: Public forums that are televised, classes with remote participants, when there are not enough of the “clickers”

WWW.RWPOLL.COM

WWW.cityofvancouver.us\performance

Go!

…After you explain caveats & instructions:

• Purpose of data gathering• Equipment use• Question construction• Scientific vs directional information• Anonymity assurances

Where do you work?

State County City Private Student Consultant Academic

68%

9%6%

10%

1%3%3%

1. State Government

2. County Government

3. City Government

4. Private Enterprise

5. Student

6. Consultant

7. Academic

What is your role?

Audito

r

Tec

hnical

sta

ff

Man

ager

Chan

ge

Adm

inis

trato

r

I don’

t know

18%

28%

4%

14%

8%

27%1. Auditor

2. Technical / Analytical staff

3. Manager / Supervisor

4. Change agent

5. Administrator

6. I don’t know

Who owns the performance program in your organization?

1. Technical staff

2. Management

3. Everybody

4. Nobody

5. I can not tell

If you work for government, how are your performance data used?

1%

4%

7%

21%

18%

11%

15%

21%1. It is not used - only do it because we must

2. Managers make decisions with it

3. Work teams use it to make decisions

4. It is an internal management tool

5. To report to the public

6. As a basis for budgeting

7. I don’t work for government

8. Other

Have you ever heard of the Committee on Performance

Excellence (CPE) ?

20%

0%

40%40%

1. Yes – often

2. A few times

3. Not at all

4. Is it in Oregon?

What can CPE do for you?

1. Influence legislation or legislators

2. Public focus on issues

3. Make existing system more usable

4. Help make how performance measurement is actually being used more visible

5. Other ?

What should CPE do for you?

9%

15% 15%

38%

23%

1. Influence legislation or legislators

2. Public focus on issues

3. Make existing system more usable

4. Make how they are being used more visible

5. Other

The best reason to use performance measures in your agency is…?

1. Reporting & transparency

2. Improving the quality of policy leadership

3. As a management tool to improve performance

4. Because we are required to

5. Other…..

What is the greatest challenge to using performance data in your

organization?1. Understanding

(skills)

2. No reward / penalty for using (desire)

3. Too busy for the perceived value (time)

4. It could be apathy, (who cares?)

5. Other…

Do you know a government organization that uses performance

data successfully?

Yes, I do! No, nobody I think so… Other:

46%

1%

29%

23%

1. Yes, I do!

2. No, nobody

3. I think so…

4. Other:

Final Question!

How useful was this session?

3%

25%

14%

30%28%

1. Awful – a waste of time

2. Not bad, I was entertained by the toys

3. Pretty good, I picked up an idea or two

4. Very good – a nice mix

5. Wonderful!