Embed Size (px)
Citation preview
COURSE DURATION
• Two (2) months • Weekdays (Monday to Friday)• 8 hours per day
FEES :Course Fee :USD 700 (Seven hundred dollars)or VND16,200.000Uniform Fee : USD 100Administration Fee: USD 50Total payable Fee: USD 850 / VND 19.720.000(Instalment payment plan is available)
DO YOU HAVE THE DRIVE TO DO WHAT IT TAKES TO BESUCCESSFUL IN THE FOOD AND BEVERAGE INDUSTRY?
COURSE OVERVIEWThis course provides entry-level employees with the basic skills and knowledge of food & beverage (F&B) services. An F&B server is respon-sible for serving food and beverage with exceptional service to custom-ers, performs pre-service activities, sets-up the dining table, serves food and beverage orders including modifications and special requests, deliv-ers the correct food to the corresponding tables, clears finished courses and table at the end of service. The server is also responsible for com-puting food or beverage service bills and verifying completion of customer orders.
>> Passion to work in the hospitality industry>> Able to speak, write and read in basic English language >> 18 years old and above>> All applicants are required to go through an interview process to assess their suitability to work in hospitality industry
ENTRY REQUIREMENTS
Upon successful completion of program andcompetent in all assessments the participantwill be awarded with WiSC WorkforceInternational Skills Certification, Singaporeissued by WISC Corporation.
CERTIFICATION
Please call for a free consultationEnrolNow !
FOOD & BEVERAGE SERVICES
91 NguyễnChíThành, PhườngĐôngThơ, Thànhphố Thanh
Hóa, Tỉnh Thanh Hóa,Việt Nam
Tel: +84 981737596Email: [email protected]
www.xprienz.com
IMPORTANT NOTE:
This programme is conducted in English and proficiency in the language (speak, write and read) is a requirement.Assessments for this Certification may include practical performance, role plays, oral questioning and written assessment.
>> Participate in simple conversations on familiar topics with work colleagues>> Respond to simple verbal instructions or requests>> Make simple requests>> Describe routine procedures>> Express likes, dislikes and preferences>> Identify different forms of expression in English>> Respond to incoming telephone calls>> Make telephone calls>> Communicate effectively>> Establish and maintain effective relationships with colleagues and customers>> Work in a team>> Develop local knowledge>> Update local knowledge>> Maintain contact with local communities>> Follow hygiene procedures>> Identify and prevent hygiene risks >> Maintain safe personal food handling and personal presentation standards>> Prepare food and beverage environment for service>> Set tables>> Meet and greet guests>> Take food and beverage orders>> Serve food>> Serve drinks>> Present account to guest>> Provide departure services>> Conduct shut down activities>> Prepare and serve a range of teas and coffees>> Prepare and serve cold drinks>> Use, clean and maintain equipment and machinery for non-alcoholic beverages >> Clean and tidy food and beverage (F&B) service areas>> Provide support to sta�>> Clean & tidy public areas
Converse in English at abasic operational level
Communicate effectively onthe telephone
Work effectively withcustomers and colleagues
Develop and update localknowledge
Comply with workplace hygiene procedures
Provide food and beverage services
Prepare and serve nonalcoholic beverages
Clean and tidy beverage and food service areas
1.
2.
3.
4.
5.
6.
7.
8.
LESSON MODULES CONTENTS
91 NguyễnChíThành, PhườngĐôngThơ,
Thànhphố Thanh Hóa, Tỉnh Thanh Hóa,
Việt Nam
Tel: +84 981737596
Email: [email protected]
www.xprienz.com
FOOD & BEVERAGE SERVICES COURSE OUTLINE
HOTEL PARTNERS
