FOLLOWING THE CCEA GCSE SPECIFICATION Business ... · Why is communication important in Business? In order for any business to operate it is important to have effective communication

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FOLLOWING THE CCEA

GCSE SPECIFICATION

Business Communication

Systems Sample Pack

PRODUCT SAMPLE

Benefits of purchasing product packs from GO2VirtualAssistant:

Affordable, classroom ready and user-friendly starter packs

Saving teachers’ endless hours of preparation

Resources are editable so teachers can add their own content and images to meet the needs of children

Resources can easily be updated over the course of the specification

Resources can be used electronically within the school network by teachers and pupils in your school

Booklets can be printed and distributed to pupils in sections or as one complete resource

Pupil notes are kept in order for quick reference and revision

Practical activities include step by step screen capture guides are included using MS Office 2016, Windows

Movie Maker, MS Outlook and Weebly

Release date: July 2017

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THE SAMPLE CONTAINS:

- A snapshot of the layout and content in the student booklet,

teacher booklet and PPoints

- Four lesson activities (available in the student booklet/s)

- Outline lesson plans and web links for a topic (full version

available in the teacher booklet)

THE FINAL PRODUCT WILL INCLUDE:

√ Scheme of work for Units 1 to 3

- Scheme Overview - Time Plan

- Key Topics and Learning Intentions - Starter & Plenaries

- Core Teaching & Learning Activities - Resources List

- Assessment and Key Skills

√ Complete Student Booklet for Units 1 to 3

- Key facts and definitions

- Theory lesson activities, including realistic case study scenario

- Local and International business case studies and documentation

- Practical projects for word processing, spreadsheets, database, multimedia, movie maker

and web design

* Software Used: MSOffice 2016, Windows Movie Maker, and Weebly. Also includes Step

by Step screen capture instructions.

√ Complete Teacher Booklet for Units 1 to 3

- Suggested lesson structure for each key topic

- Useful website hyperlinks - Starters and Plenaries

- Topic Quizzes

√ Teacher PowerPoints for Units 1 to 3

- Learning intentions - Key facts and definitions - Starter activities

- Teacher answers to classroom activities (exception open ended and research tasks)

Teaching and Learning material is designed to be flexible and ready for use in the classroom. However, it

should be noted that resources are created to be adaptable for a number of reasons. It is expected that

different schools have different timetable allocations for student groups, courses evolve over time and

teachers teach a wide range of abilities with specific needs. Therefore the teaching and learning material

should be considered as a basic starter pack designed to follow the content of the specification.

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FOLLOWING THE CCEA GCSE

SPECIFICATION

BUSINESS COMMUNICATION

SYSTEMS

(Sample Pack)

STUDENT WORKBOOK

SEPTEMBER 2017

Student Name: _________________

Registration Class: ______________

Teacher: ______________________

SITE LICENCE

Name of School:

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TOPIC TRACKER

Content Learning Outcomes Tick/Date as topics are completed

Software Applications for Business

Students should be able to:

File Management Save, rename and delete files Organise files in folders and subfolders Use meaningful file and folder names

Common Software Application tasks

Understand the need for and use templates appropriately

Use the following standard formatting techniques effectively: - bold, italics, underline and shading - line spacing - text alignment - Use cut, copy and paste - Insert a header and footer - Insert an image appropriately - Use a spellchecker

Word Processing Software

- Insert an image appropriately - Use a spellchecker - Insert images and charts from other sources - insert shapes, hyperlinks and tables effectively - wrap text - use pagination

Produce the following professional business documents: - business letter - business report - poster - data capture form Complete a mail merge with an existing data source

Spreadsheet Software Create or modify a spreadsheet from given information - use rows and columns appropriately - format cells appropriately - sort data into numerical, alphabetical and chronological order - filter data

Use built-in functions: - sum, average, max, min, if and count

- Create, replicate and use formulae appropriately

- Apply data validation on cells to carry out range checks and length checks

- Use relative and absolute cell referencing

- Use data in a spreadsheet to create charts

Use the following chart formats: - bar chart - pie chart - line graph

AND SO ON...

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The Business Environment: Communication

KEY TERMS

What is communication?

Communication means transferring information from one place to another

Why is communication important in Business?

In order for any business to operate it is important to have effective communication so

that the information is relayed, received and understood by the intended recipients. In a

business, communication takes place between employees, customers, suppliers and

shareholders. Communication may take place internally (within the business), externally

(outside the business), formally (official messages) and informally (casual information).

What are the main types and methods of communication are available?

The main types of communication include:

Verbal Communication e.g. face to face or over the telephone conversation

Non Verbal Communication e.g. use of body language and gestures

Written Communication e.g. typed or hand written words such as letters, e-mails, reports

Communication can be one-way OR two-way. One way communication is sent from

STUDENT GROUP ACTIVITY

Instructors must advise their group how to make an emoji using the

following type of communication method. Your teacher will provide full

instructions in a hand-out for your reference. Some groups may have the

same task.

Communication can be two-way but must be the type specified below.

GROUP 1: Verbal Communication only

GROUP 2: Written Communication only

GROUP 3: Non Verbal Communication only

STUDENT ACTIVITY 2 GROUP AND INDIVIDUAL TASK

At the end of the activity, each group should reflect on their experiences of

the allocated type of communication. Then individually complete the

relevant section of the table summarising key advantages and disadvantages

of this type of communication.

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Type of Communication

Advantages Disadvantages

Verbal Communication

Written Communication

Non-verbal Communication

STUDENT ACTIVITY 3 WHOLE CLASS FEEDBACK

Each group should appoint a team member to feedback a summary of the

groups experience and the key advantages and disadvantages of the type of

communication. All pupils should complete the table above as each group

reports back.

√ WELL DONE

FOR EVALUATING DIFFERENT

TYPES OF COMMUNICATION

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The Business Environment: Communication

DAVID’S CAFE CASE STUDY Background From a young age, David was a keen cook and an aspiring chef. He studied GCSE Home Economics and went on to complete an apprenticeship as a chef in a local restaurant in a nearby town. David learned many skills as an apprentice and qualified chef including: cooking, baking, health and safety and customer service. Once David fully qualified as a chef, he attained full time employment working in the restaurant. David enjoyed his job immensely, however, his dream was to open his own business. Over a three year period David saved all his earnings and was finally able to turn his dream into a reality. He set up David’s Café as a sole trader in September 2016. David’s Cafe The cafe is located in his local village which is situated in a rural area with a population of approximately 5000 people. The accommodation is currently rented and includes a small flat upstairs which is being used as a make-shift office and staff area. David employs 2 full-time and 2 part-time members of staff who have been trained to make basic meals such as cooked breakfast and salads. Employees are also trained to waitress, serve customers at the till and use the hot drink facilities. The downstairs facility is where the main kitchen area and café are situated. It seats up to 60 customers, although also provides a take-away service. The cafe opening hours are from 09:00 to 17:00. David’s busiest times are between 9:00 and 10:00 am and 12:00 and 2:00 pm. The café is the only one of its kind in the local area. David’s main competition is the local Spar and garage. They also provide breakfast and lunchtime ready-cooked meals for passers-by. Despite the competition, David is doing surprisingly well and making a small profit in the first year of business. Key Issues David is an excellent chef, however, has very limited experience in dealing with all the business administration, management decisions and people management that come with entrepreneurship. His ICT skills are somewhat limited to simple typing tasks and basic use of email and internet facilities. David is growing increasingly frustrated by the amount of time he spends on paperwork such as cashing up at the end of the day, placing and collecting orders from suppliers, typing up receipts and payments, updating menus, typing up customer notices and organising staff rotas. David has ambitions for the business and would like to see profit increasing and the business product and services expand. Unfortunately, he is already working 10 hours per day and has been left with limited spare time to consider properly how he might put his ideas into action.

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STUDENT ACTIVITY GROUP THOUGHTSHOWER

Read the case study carefully. Produce a thought shower as a group, and then

complete your own individually in the space below to consider the following:

(1) Who are the key stakeholders the business will communicate with? (2) What

information (specific examples) are they most likely to communicate (3) What

types e.g. verbal, nonverbal, written AND methods e.g. e-mail, face to face,

telephone) of communications are David’s café most likely to use? Jot down as

many ideas as you can over the next 15 minutes.

Communication at

David’s Cafe

Customers

Suppliers

Verbal

Taking customer

orders

Face to Face

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SCENARIO 1: David wants to advertise a new position available for an apprentice cook

Communication type: Method:

Reasons for your choice:

SCENARIO 2: A notification to customers about the today’s lunchtime specials



SCENARIO 3: Compare prices to purchase flour in bulk from suppliers



SCENARIO 4: A customer complaint that the meal is cold



Write a tweet below (in less than 160 characters) stating your understanding

of what makes an effective communication

effective communication

STUDENT ACTIVITY INDIVIDUAL TASK

Look at the following scenarios that occur at David’s cafe. Identify the most

appropriate type of communication method that he should use in each

situation, an appropriate method and reasons for your choice.

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Professional Business Documentation

Letter Example

Professional business documentations are very important in all businesses and organisations

to communicate with key stakeholders. *A stakeholder is someone with an interest in the

business and includes: customers, shareholders, employees, suppliers, financial institutions

and even the local community. There are many different types of business documentation.

Examples include: Business Letters, Business Reports, Agendas and Minutes (used for

meetings), Data Capture Forms (to collate information).

Business letters are used for a wide range of purposes. Here are some examples:

For customers - a welcome letter, a quote for products or services, providing information on

current offers/discounts.

For employees - a letter to confirm annual salary, a formal warning for breach of contract,

congratulations letter for a new job, a retirement letter.

For a financial institution – a letter requesting bank statements or querying a charge

A Business Report is usually written for a set purpose and are often used to review a specific

situation. This might be, for example, an annual performance review of the business.

The report layout is usually very formally and will include: A Title Page, Executive Summary

(provides an overview of the report), Contents Page, Report Numbering with clear headings

and sub-headings.

The report content will often include an Introduction, Main section (factual information,

research findings and evidence, image, table, chart illustrations), Evaluation and

Recommendations, Appendices, Bibliography.


Report Example

Creating a Contents Page for a Report

*NB In order to create a table of contents quickly, it is best to apply heading styles 1,2 etc to your main titles in

the document. These are available on the Home Menu Screen.

STUDENT ACTIVITY 3

Save the report for W D Plumbing into your BusComm, Practice folder in My

Documents. *Your teacher will make this available to you in either Shared

Resources or the school VLE. MS Word provides a facility that allows you to add

the Contents table automatically, instead of manually entering the information.

Follow the steps below to complete the task.


Place your cursor below the Contents Page title on the blank contents page. In the Tell me what you want me to do

Box at the top of your screen type in the text Table of Contents. Choose Table of Contents, then Automatic Table 1.

The Contents Page should be automatically generated.

As you add new content, you can click Update Content at any time and additional labels will be added.

Remember to

Save Your

Document

STUDENT ACTIVITY 4

W D Plumbing would like to send a letter out to customers informing them of

upcoming offers. The company already has a database with customer

information, so the best way to perform this task is to do a Mail Merge. *Your

teach will give you access to the database and the logo for W D Plumbing Ltd.

Follow the steps below to complete the activity.


STEP 1 FILES AND DOCUMENTS

Open a new document. Save the document as CURRENT OFFERS in your BusCom, Practice Folder in My Documents.

Save the Database W D Plumbing *Your teacher will give you access to this file.

STEP 2 CREATING THE TEMPLATE

Set your page margins to narrow (as shown below).

Add a page border and insert the WD Logo on the top LH Corner of the page and WD Plumbing Ltd address,

telephone number and date in a textbox to the top RH side of the

document.

STEP 3 MAIL MERGE SET UP

Go to Mailings on the Main Menu, Choose Start the icon for Mail Merge and Letters. Click on Select Recipients from

the drop-down menu choose Use an Existing List. Browse for the W D Plumbing Database and double click.

STEP 4 INSERTING MERGE FIELDS

Position your cursor on a new line below the logo. Go to Insert Merge Field and Choose Customer First Name from

the drop down list available.


Leave a space. Go to Insert Merge Field and Choose Customer Surname.

CAN YOU ADD THE REMAINDER OF THE ADDRESS? REMEMBER TO TAKE A NEW LINE WHERE REQUIRED.

THE TELEPHONE NUMBER IS NOT REQUIRED.

STEP 5 ADDING A GREETING LINE

Leave a clear line space. Click on the Greetling Line icon from the toolbar, then choose the Greeting Line format

from the drop down as shown below.


STEP 6 TYPE UP THE LETTER AND ADD RELEVANT IMAGES TO ILLUSTRATE

STEP 7 COMPLETE THE MERGE

There is an option to Preview Results before you finish. When you are happy with the result,

Go to the Finish & Merge icon to either Edit or Print Documents.

Remember to

Save the merged

documents.


IMPLICATIONS OF DIGITAL TECHNOLOGY FOR BUSINESS AND CUSTOMERS

Legislation: Data Protection Act (1998)

https://ico.org.uk/for-organisations/guide-to-data-protection/

http://www.bbc.co.uk/schools/gcsebitesize/ict/legal/0dataprotectionactrev1.shtml

Purpose of the Data Protection Act

The 8 Key Principles of the Data Protection Act

Principle 1

Principle 2

Principle 3

Principle 4

Principle 5

Principle 6

Principle 7

Principle 8

Key Roles of people involved to ensure Data Protection Laws are followed

Information Commissioner

Data Controller

Data Subject

Examples of the Rights of Data Subjects

STUDENT ACTIVITY

Using your knowledge attained from the Introductory PowerPoint Slides

explained by your teacher and the web links provided, summarise the key

points covered within the legislation in the table below.

2. Liaise with a nearby pupil to collect their e-mail address. Send an

email that includes the following:

To: email address

Subject: advantages and disadvantages of email

An attached word document – with your listed advantages and

disadvantages (saved as this)

Mark the email as URGENT!

https://ico.org.uk/for-organisations/guide-to-data-protection/

http://www.bbc.co.uk/schools/gcsebitesize/ict/legal/0dataprotectionactrev1.shtml


IMPLICATIONS OF DIGITAL TECHNOLOGY FOR BUSINESS AND CUSTOMERS

Legislation: Data Protection Act (1998)

REFERRING BACK TO DAVID’S CAFE CASE STUDY Introducing ICT to David’s Cafe

David has concluded that his business paperwork disorganisation is mostly down to the lack of modern

technology currently used in the business. He wants to create a loyalty card scheme and invest in a

database to store customer data for regular orders and planned events such as birthday parties. David

would also like a website for the cafe that allows customers to order and pay in advance online.

STUDENT ACTIVITY

David has employed you as his Business Adviser. In considering David’s plans to

upgrade his business through the implementation of a Database and Website,

you have been asked to write a short formal Business Report to provide him

with key information about the Data Protection Act and advise him of the

necessary action he should take, to ensure the business abides by Data

Protection Laws and that his customers are protected. The report should be

typed up in MS Word and follow the format and outline content provided. You

may need to refer to previous notes and the Internet to support research.



To: email address





TITLE PAGE: David’s Cafe and the Implications of the Data Protection Act and relevant image

EVIDENCE OF THE FOLLOWING FEATURES: Header/Footer, Page Numbers and formatting techniques i.e.

Bold, italics, underline, double line spacing.

1.0 Brief background to David’s Cafe, the Purpose of the Report and the key implications of introducing

ICT systems that will collect and store customer data

2.0 Introduction to the Data Protection Act

2.1 The 8 Principles of the Data Protection Act

3.0 Key threats to the business and the customer when using e-commerce and storing data

4.0 How customer and business data can be protected

A short paragraph on each the following methods: Data security e.g. logon/passwords, obtaining customer

permission to store data e.g. form/tick box option, Daily backups of electronic data, Use of a secure online

payment system for orders e.g. PayPal, Business Procedures, Staff training.


Software Applications: Introduction to Database

Youth Club Database Example

KEY TERMS

What is a Database?

A database is a structured collection of information. The purpose of a database is to store,

organise and be able to retrieve data quickly. When we sign up online to join a social media

application, open a bank account, join a new school or club, our personal data will be

collected, updated, searched and used in analysis to help businesses and organisations to

make management decisions.

Paper Based versus Electronic Database

A database can be stored on paper e.g. a telephone directory. Alternatively, databases can be

electronic and stored on a software application such as MS Access, SIMS (School Information

Management System) or the Health Centre’s database. The key problems with paper based

databases are they require a great deal of physical storage, data can easily be lost and

searching for a specific piece of data can be time consuming. A computerised database

resolves many of these issues as little storage space is required, information can be backed up

and search facilities make finding information extremely fast. Sometimes, however, certain

manual records are often kept in case the computerised system fails.

Each record is divided into fields. Each field holds one item

of data about the person, product or thing.

All databases have the same structure. They contain records. Each

record holds all the data about one person, product, or thing.

One item of data should be unique to

each record. This is known as the Primary

Key (key field). In the example below,

this is the MemberID.


Student ID

Initials Date of Birth

Eye Colour

Average Height

STUDENT ACTIVITY

Design your own paper base database which collates data about other students in the class. Use the

relevant spaces below to come up with your own Table name, Field Names. When you have fully

completed the table, label clearly a FIELD, RECORD and PRIMARY KEY. I have begun the task for you.


Software Applications: Introduction to Database

FIELD NAME DATA TYPE

STUDENTID

INITIALS

DATEOFBIRTH

EYECOLOUR

AVERAGEHEIGHT

KEY TERMS

DATA TYPES

Each field name must be assigned a suitable data type. Examples of Data Types include

Autonumber, Text, Numeric, Currency, Date/Time and Boolean.

Autonumber automatically assigns the next number. This is often a member number or ID

code for a product. It is also usually applied to the ‘primary key’ which makes the field

unique.

Text is suitable for entering text, symbols or numbers that are meaningless on their own.

For example, a home address, an email address or telephone number.

Numeric (Number) is suitable for entering numeric data. This might be used for a house

number or age for example. Numbers can be formatted as integer (whole number) or to a

decimal place.

Currency is suitable for entering monetary data. For example £ or $.

Date/Time is suitable for entering a date or date/time.

Boolean values can only be given 2 values e.g. True/False

STUDENT ACTIVITY

Add the 3 additional fields from the previous paper based database activity.

Then use the information above to help you decide on a suitable data type for

each field.



To: email address





√ EXCELLENT WORK ON DESIGNING

YOUR FIRST DATABASE


FOLLOWING THE CCEA GCSE

SPECIFICATION

BUSINESS COMMUNICATION

SYSTEMS Sample Pack

TEACHER BOOKLET

SEPTEMBER 2017

Teacher’s Name:

_________________

SITE LICENCE

Name of School:


EXAMPLE OF STRUCTURE AND CONTENT PROVIDED

FOR OUTLINE LESSON PLANS:

DATABASE SOFTWARE

Topic Starter Activity Lesson Activities Plenary Activity

Explain the purpose of database software. Be able to give real life examples of where databases are used and the type of data stored in each.

Introduction to Database https://www.youtube.com/watch?v=t8jgX1f8kc4 In groups, choose one example of where a database is used. Come up with ideas about who data might be collated about and examples of data that may be stored

Student Booklet Page 40-41 Create a paper based system to collate data about pupils in the class. Make decisions on suitable fields and data types.

Pupils are to summarise what they have learned today on the post-it note provided by the teacher and stick it to the ‘what stuck with you today’ board on the way out!

Create the structure for a simple flat-file database. Be able to explain and apply different data types and validations, including setting a Primary Key.

In groups, using the laminated labels provided match and set out the structure for a given database.

Student Booklet Page 42-43 Add suitable validations to the paper based plan. Set up the structure of the database in MS Access using the plan.

Teacher spot check using PowerPoint slides: what Data type should this be set as? What validation has been applied?

AND SO ON...

DATABASE WEBLINKS

https://www.youtube.com/watch?v=t8jgX1f8kc4

http://www.bbc.co.uk/education/guides/zfd2fg8/revision

https://www.gcflearnfree.org/access2016/introduction-to-databases/1/ https://www.gcflearnfree.org/access2016/

https://www.youtube.com/watch?v=1IA4SeajZRw




http://www.bbc.co.uk/education/guides/zfd2fg8/revision

https://www.gcflearnfree.org/access2016/introduction-to-databases/1/

https://www.gcflearnfree.org/access2016/

https://www.youtube.com/watch?v=1IA4SeajZRw


EXAMPLE OF POWERPOINT SLIDES


TOPIC TEST EXAMPLE

(ONE OF TEN AVAILABLE IN TEACHER BOOKLET)

Suitable for use within an interactive PowerPoint or with online gaming and quiz tools

such as https://getkahoot.com

(1) One piece of data held about one person or one thing is known as a

(a) Record (b) Field (c) Validation (d) File

(2) A table in a database can also be referred to as a

(a) Structure (b) Box (c) File (d) Form

(3) When setting up the structure of a database each field must be allocated a

(a) Data type (b) Verification (c) Validation (d) Key field

(4) The name given to a field which uniquely a record is referred to

(a) the foreign key (b) the verification key (c) the validation key (d) the primary key

(5) A validation set to ensure that the field cannot be left blank is called:

(a) a format check (b) a range check (c) a presence check (d) a data type check

(6) A validation to ensure entries are between 2 given values is called:

(a) a format check (b) a range check (c) a presence check (d) a data type check

https://getkahoot.com/


(7) The most appropriate data type for a field entry containing text and numbers is:

(a) autonumber (b) date/time (c) number (d) text

(8) The most appropriate data type for field entries with similar values to 12/04/16 is:

(a) autonumber (b) date/time (c) number (d) text

(9) A database with 2 or more tables linked together is known as a:

(a) Flat File Database (b) Data Type Database

(c) Relational Database (c) Complex Database

(10) A database for a Learner Driver business contains 2 tables. In this scenario the

learner can make bookings with any of the 5 drivers. What type of relationship will be

required between the Student – Driver tables?

(a) one-to-one (b) many-to-one (c) one-to-many (d) many-to-many