timeman Senior Member True WatchGeek

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Follow-Up Regarding The Invicta II Classique Boutique Diamonds Being Crystals

I opened a thread a few days ago regarding the Invicta II Women's Classique Boutique

Quartz Diamond Accent Stainless Steel Bracelet Watch - J179607, that I bought for my wife.

To recap, a diamond accent stone fell out of the bezel, and I brought it to a local jeweler to

replace it. Upon inspection the jeweler said the accent stones were not diamonds but

crystals. I spoke to the jeweler today, and he said he will draft an appraisal attesting to this

by the end of the week.

It was reported on my original thread that there was a mistake and two versions of this

watch were made. One being a diamond version and the other a crystal version. Each were

made for a different market, and the case backs got the same model number by mistake.

Invicta and ShopNBC are looking into the few customers who got the crystal version by

mistake, and will contact them to make matters right. As of this post I haven't heard from

either ShopNBC's or Invicta's customer service. I'm sure it's a tough job going through the

over 3200 watches that were sold, for the few customers who received the crystal version

instead of the diamond version. If I don't hear from either customer service shortly, I'll

notify them. My wife really enjoys the look of the watch, and to make matters right we'll

most likely exchange the the crystal version we received by mistake for the diamond

version.

For those geeks who wanted to be updated on this matter, the above is the most up to date

information I have.

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3 Lastest Threads by timeman

Thread Forum Last Poster Replies Views Last Post

Renato Extra TTV For Saturday July 31st? Renato Watches samsonswatch 3 136 07-29-2010 11:17 AM

Follow-Up Regarding The Invicta II Classique... General Invicta Watch Discussions timeman 37 626 07-28-2010 06:23

PM

Diamonds In The Invicta II Women's Classique... General Invicta Watch Discussions WatchYaThink 67 1890 07-26-2010 02:15 PM

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#2

Yesterday, 06:27 PM

QMZ Senior Member

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2 versions, 1 model number? weird to say the least.

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#3

Yesterday, 06:28 PM

jlovesseconds Senior Member

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as long as your satisfied is what matters

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#4

Yesterday, 06:33 PM

Mr Horology WatchGeeks VIP

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As long as they get it taken care of, that's what matters.

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#5

Yesterday, 06:37 PM

CecilG41 Member

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I hope I am getting the Diamond Version that I expected. I ordered this same watch for my

Wife Sunday. Is should be here Friday.

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#6

Yesterday, 06:40 PM

reddog416 Senior Member Senior Geek

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Wow, unreal

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#7

Yesterday, 06:43 PM

rbart Senior Member

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Diamonds VS Crystals

FYI, in most cases the crystal versions look a lot better than the diamond ones when you are

deal with 1 to 5 point diamonds. It all depends on the quality of the diamonds.

I have seen the Stuhrling womens watches, same models in both and the crystals looked

much better. When you get down to diamonds that small the crystals are really not that

much less expensive either.

Ron

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#8

Yesterday, 06:46 PM

JavaQueen Senior Member

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Well, it is good you posted this.

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#9

Yesterday, 06:54 PM

gdevine Member

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Quote:

Originally Posted by JavaQueen

Well, it is good you posted this.

Yes, I agree...good you posted the update Timeman. Big companies make small mistakes

(sometimes big; think BP) and it happens. God only know how many mistakes I've made in

business and I am successful (at least I think so ).

It was also GREAT to see Jim literally jump all over this situation right away as well. Says

something about him and his loyalty to his customers...seriously.

You will have a good outcome in the end.

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#10

Yesterday, 07:06 PM

JoeH Senior Member Super Geek

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Keep up in the loop, I know Jim will help you out...

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#11

Yesterday, 07:18 PM

WatchGeek4Life Senior Member

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Thanks for the update jerry, Kudos to shop to be all over this so quickly and trying

to get it straightend out. My daughter had her's tested at work today.....they are

diamonds, so she is cool. __________________

Breitling Bentley

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#12

Yesterday, 07:27 PM

timeman Senior Member

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Quote:

Originally Posted by WatchGeek4Life

Thanks for the update jerry, Kudos to shop to be all over this so quickly and

trying to get it straightend out. My daughter had her's tested at work

today.....they are diamonds, so she is cool.

Happy to hear it Jim. Even thought J179607 is listed as closed, they still had about 20

available when my original thread came out. I'm hoping they were locked down due to

SNBC's and Invicta's investigation into this matter.

I think if anyone has any doubt they should have their watch appraised also.

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#13

Yesterday, 07:33 PM

curiousgeorge Senior Member

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Good to hear you are probably going to get a happy ending. I love happy endings!

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#14

Yesterday, 07:36 PM

aquacleaner Senior Member

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Man u know how women hate fake stones especially when they thik they r real

U can really get into the dog house that way

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#15

Yesterday, 07:38 PM

timeman Senior Member

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Quote:

Originally Posted by aquacleaner

Man u know how women hate fake stones especially when they thik they r real

U can really get into the dog house that way

This incident didn't help me getting on her good side to offset my watch purchases. lol.

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#16

Yesterday, 07:40 PM

kingswords Senior Member

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Keep us up to date. I feel a little better as a result of your post but you're the one who has

the watch. I still think Invicta should get it together.

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#17

Yesterday, 07:52 PM

timeman Senior Member

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Quote:

Originally Posted by kingswords

Keep us up to date. I feel a little better as a result of your post but you're the one who has

the watch. I still think Invicta should get it together.

I don't know how SNBC and Invicta will determine who got the crystal model. You would

think the watches are already in the yellow box, and just needs packaging. Furthermore, the

watches don't have serial number to know which ones are diamonds or crystal. That's why

I'm going to notify them shortly.

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#18

Yesterday, 08:59 PM

sherm Senior Member True WatchGeek

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I got an Android Octopuz with diamonds from the 12 to 3 on the Bezel. It came with a

certificate signed by Wing.

I don't know yet if I have the crystal or diamond Classique. I know in the scheme of things

this isn't high on the priority list; however, hearing this story and reading some of the

findings is reiterating my interest to check out the one I have.

I must clarify that I was under the impression from the sales pitch that these watches had

real diamonds on the bezel and reading the crystal/diamond mix up story; is a mystery I'd

like solved.

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#19

Today, 03:52 AM

timeman Senior Member True WatchGeek

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Quote:

Originally Posted by sherm

I must clarify that I was under the impression from the sales pitch that these watches had

real diamonds on the bezel and reading the crystal/diamond mix up story; is a mystery I'd

like solved.

It was in the sales pitch during the original presentation on June 29th and subsequent ones.

It was mentioned numerous times that the watch had 42 genuine diamonds, on the bezel

and links by the case. Not only was it mentioned on air, it's listed on the web site under the

J#. There was NEVER any mention of there being a crystal version up to my original thread.

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#20

Today, 08:37 AM

kdh1949 Senior Member

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With the same model number an no serial number on either the watch with diamonds or the

one with crystals, I think Shop is going to have some trouble determining who got which

one. I don't envy anyone THAT task.

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#21

Today, 09:01 AM

Onceinawhile Junior Member New Geek

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Real Name: Sam

Thanks for the followup Timeman, but is there any new information here that wasn't in your

original thread?

EDIT: After posting this and reading it, it sounded like I was taking a shot at you Timeman,

which isn't the case at all. I was just wondering what was in this thread to make anyone

"feel better" about this debacle?

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#22

Today, 09:05 AM

timeman Senior Member True WatchGeek

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Quote:

Originally Posted by kdh1949

With the same model number an no serial number on either the watch with diamonds or

the one with crystals, I think Shop is going to have some trouble determining who got

which one. I don't envy anyone THAT task.

If the stone didn't fall out which resulted going to the jeweler, my wife would still think she

had a diamond watch. I'm sure most of the people who have the crystal version have no

idea the stones are not diamonds. That's why it's imperative that SNBC and Invicta

determines who has these watches and notifies them.

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#23

Today, 09:13 AM

timeman Senior Member True WatchGeek

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Quote:

Originally Posted by Onceinawhile

Thanks for the followup Timeman, but is there any new information here that wasn't in

your original thread?

EDIT: After posting this and reading it, it sounded like I was taking a shot at you Timeman,

which isn't the case at all. I was just wondering what was in this thread to make anyone

"feel better" about this debacle?

The only new news is I'm still waiting to hear from either SNBC or Invicta on this matter. It

was requested that people who received the crystal version should wait and not call CS,

because it was still being worked on by management. So if you did call the CS

representative would probably have no idea what you were talking about. However, if I don't

hear something by the beginning of next week, I'll notify both CS departments. There is

really nothing to feel better about at the moment in my case. Hopefully there will be shortly.

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#24

Today, 09:15 AM

Onceinawhile Junior Member

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Thanks for replying Time

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#25

Today, 09:31 AM

WatchYaThink Senior Member

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First, I don't think that any questions have actually yet been answered. The reply was too

vague and doesn't make any sense when you think about it. Of course, we can't blame Jim

for that because snbc has asked him not to comment, so he needs to be very careful about

whatever he says.

I don't have access to the one I purchased as it was given as a gift. I do know that the

model number on the caseback was '0132'. When I go to the Invicta website and search for

this model number, I can't locate it.

I have purchased several other Classique models that have diamond accents, it SEEMS to

me this was the first one that was produced with fake diamonds, and has a model number

that I can't locate on the Invicta website .... when it was stated that "different models were

produced for different markets" .... that's very vague, but can we imply from that then that

the crystal version was made just for ShopNBC? AND, if that is the case, then wouldn't we

expect that all of the inventory were crystal versions and not real diamond versions? That is

just an assumption of course, but given the circumstances it appeas it could be logical.

BUT, if in fact only a few were crystal versions and the rest were real diamonds, how can

ShopNBC know which customers received which versions in order to contact them? Does

ShopNBC plan to contact all purchasers? That seems to be a legitimate question. If there

were only a few with crystals, then there are a lot of cusomters out there with this watch

that have actual diamonds, and someone should be able to take it in and get them verified

and report here. If we could even hear one report from one customer that they bought this

watch and verified that it had real diamonds as advertised, then I would feel a lot better

about the whole situation.

Yes, this could just be a simple "caseback / inventory" mistake that just involves a "few"

watches ..... BUT, it could also be something much worse than that. And the point is,

without receiving some detailed answers we do not know which is the case. Given the recent

history with Invicta the inclination at this point is not to give them the benefit of the doubt,

and they should recognize that, and they should proactively be coming forth with all of the

details.

By the way, although shop no longer lists this model as available, there are some in

inventory at WOW. I have emailed the CS at WOW and asked them if they can verify for me

whether or not the models they currently have in stock feature real diamonds (as described)

or whether they are acutally made with crystals. I am waiting to hear back from them.

__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein

sunaru Senior Member

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Quote:

Originally Posted by curiousgeorge

good to hear you are probably going to get a happy ending. I love happy endings!

what man doesn't?

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#27

Today, 09:41 AM

samuelrz Senior Member

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WTH? Crystal. Really? This reminds me of the specially made, LE, Meteorite Lupah last year

where "some" had mineral crystals instead of Flame Fusion. The SHOP needs to sends a

letter to anyone who purchased one letting them know they may not have diamonds.

A couple years ago there was another issue with the Renato Carat count and quality of some

models. From what I remember Daniel Mink was all over it since it was his reputation on the

line. I don't expect this issue will get any attention, but it wouldn't surprise me if "mix ups"

like this are more common than we know. Where models intended for different global

markets get mashed together. Just sayin this doesn't surprise me.

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#28

Today, 09:53 AM

morrison2951 Senior Member

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Sometimes the Invicta descriptions themselves can be in error- about 4 years ago there was

an uproar when the 3824 LE Diamond Diver description inadvertently listed the diamond

hour markers as "CZ's." The diamonds were later verified by Eyal himself and the item

correction was promptly made.

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#29

Today, 10:38 AM

X-James Senior Member

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Quote:

Originally Posted by WatchYaThink

By the way, although shop no longer lists this model as available, there are some in

inventory at WOW. I have emailed the CS at WOW and asked them if they can verify for

me whether or not the models they currently have in stock feature real diamonds (as

described) or whether they are acutally made with crystals. I am waiting to hear back from

them.

Ya know I just have to ask but just how are they going to know? Do you think they are going

to open packages and look? Maybe randomly take 5 or 8 watches to a jeweler and ask them

to verify they are real diamonds?

Seriously why drag WoW into this by even questioning them? Why not just call Rebeca at

Invicta and ask her ... nobody has yet to make that suggestion.

In the end it will probably turn out it was all a typo in the descriptions and it should have

read diamond like accents or something like that.

I bought the quartz 3 hander Classique J179021 with the blue sandstone when it aired

months ago. The description says "20 authentic white diamond accents"? Do I think they are

diamonds? Did I buy it because of the "20 authentic white diamond accents"? No I dont

think they are authentic diamods and they glass bits on the bezel had nothing to do with the

purchase. I honestly wish they were not there at all and it was just a smooth plain bezel and

they almost kept from purchasing the watch because the look is gaudy and have no diamond

look at all to them.

Sorry about that little rant but come on people ... do we really need to make a Supreme

Court case out of this? Do we honestly believe them to be diamonds and if they are to be of

any quality? Possibly under the crystals are little time diamond dust chips and crystals are

there to protect the diamond dust chips but do we really need to make a supreme court case

out of this?

If anyone is not happy with this they should call ShopNBC, tell them they are not satisfied

with the product and they think it was improperly described and they want to return it and

have there shipping charges refunded because it is not what they said it was and then just

be done with it all.

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#30

Today, 10:44 AM

nferr Senior Member

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If something is advertised and promoted as having 42 diamonds don't you think the buyer

should expect diamonds? Doesn't matter if they're diamond accents. Still should be diamond

- not crystal.

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#31

Today, 10:53 AM

timeman Senior Member

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Quote:

Originally Posted by WatchYaThink

If we could even hear one report from one customer that they bought this watch and

verified that it had real diamonds as advertised, then I would feel a lot better about the

whole situation.

From post #11 of this thread. Quote:

Originally Posted by WatchGeek4Life

Thanks for the update jerry, Kudos to shop to be all over this so quickly and

trying to get it straightend out. My daughter had her's tested at work

today.....they are diamonds, so she is cool.

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#32

Today, 10:59 AM

WatchYaThink Senior Member Master WatchGeek

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Thanks Jerry ... guess I missed that. Well, that does make me feel a little bit better, at least

there were some of these produced with real diamonds. So that means that this was not just

a mixup in the description.

By the way, is this the identical watch??:

http://www.smartbargains.com/go.sb?p...eptid=6&isrw=4

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#33

Today, 11:10 AM

MamboKing Senior Member

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This whole thing is really crazy. Same serial number for diamonds vs crystals models?

Doesn't make good sense to me.

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#34

Today, 01:23 PM

timeman Senior Member

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Quote:

Originally Posted by WatchYaThink

Thanks Jerry ... guess I missed that. Well, that does make me feel a little bit better, at

least there were some of these produced with real diamonds. So that means that this was

not just a mixup in the description.

By the way, is this the identical watch??:

http://www.smartbargains.com/go.sb?p...eptid=6&isrw=4

My wife's watch is the two tone, it does look very similar.

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#35

Today, 02:33 PM

andrea Junior Member

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Now, I don't want to step on anyone's shoes but think that there has been no resolution for

this situation. Yes, it's is reassuring that Jim has made statements but like he said, it's a

customer service issue. Unfortunately Jim has to wear many hats, so to speak. But, I for

one, feel a little 'unsettled' regarding this matter. This seeems to be another case of

mistaken identity. Crystal issues with the Reseve Lupah were found to not be Flame Fusion

as presented, the D.D. movement issues, and now this particular watch, found to have

crystals instead of diamonds as marketed. Obviously, this is not a Shop NBC isssue, but

come on Invicta.....Get It Together. I love Invicta's time pieces and will continue to purchase

but as Jim stated about this particular watch, "These are serious accusations." Is it that

Invicta has become so large that quality control and attention to detail is not their highest

priority? What do you guy's think?

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#36

Today, 02:38 PM

tampa8 Senior Member

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Trying to stay within the rules set by an owner of the site, I will say this. Too many problems

over too many watches for me to consider a new Invicta, been that way for me since

January. And I agree it is not a Shop problem overall.

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#37

Today, 02:41 PM

Time Bandit Senior Member Veteran Geek

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Quote:

Originally Posted by timeman

My wife's watch is the two tone, it does look very similar.

Here's the two tone

http://www.overstock.com

Today: $27.49

But this one has Crystals in it, not Diamonds.

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#38

Today, 03:35 PM

timeman Senior Member

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This is a photo of the two tone from SBNC.

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