-
8/12/2019 Focus Towards B2B Customer Experience for Increasing
Topline and Bottomline
1/5
Revenue Revenue
Enterpris
eCu
stom
erRetailCustomer
Focus towards B2Bcustomer experience for
increasing topline &bottomline
The customerexperience is the next
competitivebattleground
No customer ismore demandingand valuable than
an enterprisecustomer
Fortune 500Company spends
about $116millionyearly on telecom
expenses
$
Digital transformation of yourB2B customer experiencewithout
ripping and replacing your existing IT systems
-
8/12/2019 Focus Towards B2B Customer Experience for Increasing
Topline and Bottomline
2/5
Are you geared up to meet the challenges proactively?
Manual Intervention for BillingAggregation
Accounting applications are notsynchronized with
billing,resulting in collection issues
Increasing customer supportcosts
High Opex costs
Absence of single platform of
communication across variousLOBs
Multiple bill formatting andpresentment platforms
Enterprise customers arebecoming digital and are
demanding greater control,transparency, customizationand faster
service delivery
High bill disputes
Different services for the samecustomer are billed in
differentbilling systems
Tedious manual processes inproviding invoices forenterprise
hirerachies
Demand for split andconsolidated bills byenterprise
customers
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8/12/2019 Focus Towards B2B Customer Experience for Increasing
Topline and Bottomline
3/5
Split and Consolidated bill view
acrossgeographies,LOBs,departments
Cost Centre Creation
Budget Configuration
Spend Vs Budget analysis
Drill down & Trend analysis
Custom reports
Comparison analysis
uniserve CorpCare enables you to differentiate yourservices and
save millions because of reduced customerservice costs, faster
revenue realization while meetingthe demanding needs of enterprise
customers and
providing enhanced user experience, 24x7
Functionalities
Data Management
Multi-dimensional
Bill Analysis
Customer Experience
Bill Presentment
Process integrity and data integrity
Creation of single source of truth of customer data
Unified Platform of interaction for all stakeholders
Synchronization with financial applications & CRM
Gaining insights to Inventory
Ordering Services
View Contracts
Send Alerts & raise Trouble ticketing
Single customer touch point
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8/12/2019 Focus Towards B2B Customer Experience for Increasing
Topline and Bottomline
4/5
Efficient customer service due to availability of single view
Reduces TAT from procurement to payment Self-help invoice
management improves loyalty by 20%
Benefits
Increase revenue
Streamlining collection processes help account managershandle
new businesses rather than existing customers
Reduces enterprise customer churn Spend analysis based targeted
Up & Cross-selling
Reduces Days Sales Outstanding ( DSO) by 20%
Enhanced customer experience
Reduces huge opex costs Improves operational efficiency and
reduces manpower
dependency
Reduces usage of multiple applications because of the
unifiedplatform
15% -20% drop in customer complaints & quicker
queryresolution
Cost savings
-
8/12/2019 Focus Towards B2B Customer Experience for Increasing
Topline and Bottomline
5/5
SecunderabadA1, Vikrampuri
Secunderabad - 500 009. AP, INDIA
Tel: +91-40-44558585/27849019/27844551
Fax: +91-40-27819040
e-mail: [email protected]
Mumbai101, Vaishnav Apt, Dr.Charat Singh Colony
Nr. Solitare Corporate Park, Chakala, Andheri (E)
Mumbai - 400 093.
Tel: +91-22-32419713/32064648/28253400
e-mail: [email protected]
Bangalore103, Krishna Chambers,
20/21, Konena Agrahara, 5th Cross,
Airport Road, Bangalore - 560017
Tel: +91-80-324 91083/30588333/9741922511
e-mail: [email protected]
NoidaA-1/E, Sector - 16
Noida - 201301
Uttar Pradesh
Tel: +91-120- 4743900 to 10
e-mail: [email protected]
INDIA
Intense Technologies Limited
10481 NW 36 Street,
Miami FL 33178 USA
Tel: +1 954 545 2037, GSM: +1 305 509 1250e-mail:
[email protected]
UNITED STATES OF AMERICA
9, Temasek Boulevard # 19-05
Suntec Tower 2
Singapore 038989Tel: +65-8288-1859
SINGAPORE
P.O.Box 88174,
Dubai
Tel: +971-4-2653202 / 56-6499568e-mail: [email protected]
UNITED ARAB EMIRATES
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