©2010 Walgreen Co. All rights reserved.

Focus on Patients, Choice, SupportGlen Pietrandoni, R.Ph., AAHIVPSenior Manager HIV/AIDS and HepatitisWalgreen Co

2©2010 Walgreen Co. All rights reserved.

• Waiting lists• Complex system to navigate• States budgets are tight• More people need access to Rx programs• Drug prices increasing

• Access to pharmacist/pharmacies• Access to skilled professionals• Continuity of care- multiple pharmacies• Co morbidities

What is best for the HIV consumer?

PatientAccess to

Drugs

Patient Access to

Choice and Support

3©2010 Walgreen Co. All rights reserved.

HIV Care Has Changed in 30 years…

• PLWHA deserve high quality care….not just drugs

• Convenience

• Respect

• Privacy

• Information

• Support

• Choice

4©2010 Walgreen Co. All rights reserved.

Role of Pharmacists

• Dispensing drug

• Align refills/ clinical

• Drug Information

• Support for adherence

• Help to manage side effects

• Communication with provider

• Copay assistance/Billing issues

• Answer question- find solutions

• Privacy & Respect

5©2010 Walgreen Co. All rights reserved.

What is the difference between pharmacies? Friendly, empathetic, attentive customer service Trained pharmacists- face to face options Access- Convenience Inventory in stock Synchronized refills Coordinate billing of co-pays Communicate with providers Give patients adherence tips Participate in community events Notify patients 3 to 5 days before refills Option for free delivery Certified pharmacists Trained technicians

6©2010 Walgreen Co. All rights reserved.

7©2010 Walgreen Co. All rights reserved.

Shows all wag locations filling HIV Rx/day (at least 1 rx/day). Points to potential COE opportunities.

Visually shows the top HIV filling stores in the market

Shows which wag stores are serving the strongest HIV potential trade areas

Shows HIV competitors reported by market managers – not an exhaustive list of hiv competitors

Shows relative strength across medical buildings in terms of HIV revenue. Points to potential HIV onsite opportunities.

Directionally points to HIV hot spots in the market as a starting point on where best to locate HIV services.

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Understanding HIV Communities

8©2010 Walgreen Co. All rights reserved.

Specialty Pharmacy Coverage (current)

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Specialty Pharmacy HIV Tiered Approach

Walgreens National Coverage

Community PharmacyS Open

S Approved

Covered States

COE Locations

HSRx LocationsSO Open

" Open

Covered States

9©2010 Walgreen Co. All rights reserved.

HIV Centers of Excellence

PATIENT CARE Cultural

competencySpecialized

trainingHIV drugs in

stockDelivery available

Adherence support

Access to financial assistance

HIV.Walgreens.com 800-573-3602

9

COMMUNITY PHARMACIES

HIV RETAIL PHARMACIES

CALL CENTERPHARMACIES

10©2010 Walgreen Co. All rights reserved.

Greater Than AIDS is Walgreens’ primary marketing platform to drive awareness of COE services and deliver HIV information and services to customers.

Greater than AIDSA Public Information Partnership on HIV/AIDS

11©2010 Walgreen Co. All rights reserved.

Vision StatementTo become the most trusted national provider of high quality care and support for people living with HIV.

We want to be part of the solution

12©2010 Walgreen Co. All rights reserved.12

THANK YOU!

13©2010 Walgreen Co. All rights reserved.

HIV CoE Patient Experience

Pharmacist or technician

Day 25

7 day Pharmacist call

Pharmacist

Day37

14©2010 Walgreen Co. All rights reserved.

Current Locations (555)

Market COEs

Arkansas 3Arizona 21California 70Colorado 10Connecticut 16DC 1Delaware 6Florida 51Georgia 24Illinois 25Indiana 11Kansas 2Kentucky 3Louisiana 14Massachusetts 15Maryland 6Minnesota 7

Market COEsMissouri 14 Mississippi 6 North Carolina 12 New Jersey 19New Mexico 3Nevada 6 New York 60 Ohio 5Oklahoma 5Oregon 5 Pennsylvania 15Puerto Rico 22 South Carolina 2Tennessee 25Texas 48Utah 1Virginia 1Washington 10