Facilities Management 2015-2016 Annual ReportVolume 2

We Are

FM

Facilities Management 2014-2015 Annual Report

2

Table of Contents

El Niño Preparations......................................... 4

Grand Opening Life Science Building...............6

Light Up LMU.................................................. 7

Drollinger Field Renovation.............................. 8

RecycleMania Champions................................ 10

Additional FM Highlights..................................12

Strategic Initiatives............................................ 14

Did you Know?................................................. 18

Celebrations..................................................... 22

FM Never Sleeps...............................................26

In Other News.................................................. 27

Employee Profiles..............................................28

FM Departments............................................... 40

We are FM....................................................... 70

Last year’s Annual Report was the start of a new tradition in FM. This publication celebrates our achievements, acknowledges our co-workers, demonstrates our pride and team spirit, embraces our future, and shares how we help make Loyola Marymount University a quality destination for all.

FM’s motto or theme for 2015-16 centered on “change management”. I consider our standard operating model to be one of continuous improvement. To that point, we experienced tremendous growth in our planning, analysis, teamwork, creativity, preventative maintenance, and customer service. Some accomplishments for this year are a direct reflection of this growth such as El Niño Planning and execution, improved customer service resulting in all departments collaborating with Quality Assurance, opening of the Life Sciences Building, analysis and use of metrics for resource allocations, and overall teamwork in handling campus emergencies.

I want to give a special “shout out” to Waste Management for their historic first place finishes in back-to-back years for the Recyclemania competition. Also noteworthy, was FM’s contribution in the President’s Inauguration, Special Olympics support, and LMU Commencement.

If a person were to reflect on the level of attention LMU requires from FM on a daily basis it is overwhelming. The campus is beautiful and functional because of what all of you do. Your efforts often go unnoticed and without fanfare. I want to personally thank each of you for your hard work, loyalty, and commitment. Words alone do not properly express the level of gratitude you deserve. I am proud of FM and what we are.

As John Wooden, the legendary UCLA basketball coach, once said:

"Success comes from knowing that you did your best to become the best that you are capable of becoming."

Message from our Vice PresidentTim Haworth

We AreFM

4

At first glance it may not have seemed that El Niño had the immense impact as previously thought. However, California rainfall precipitation levels increased 16%, California snowpack increased 65% and local reservoir levels increased 5% over a one year period as reported by the San Diego Union Tribune. The LMU campus barely noticed the rain affects due to the dedication of the FM staff. Preparations began in early September to protect the campus from rain problems. This is positively indicated as FM saw a 33% reduction in rain related work orders.

By proactively placing sandbags in strategic locations for easy deployment, clearing storm drains and repairing roofs before the major rains hit the LMU community was able to operate normally during the El Niño season.

“The staff could tell a big difference in workload

when the rains hit,” said Mario Arroyo, Grounds

Supervisor.

El-Niño PrEParatioNs

Preparations made for El Niño

• Reviewed last 24 months of rain logs• Create pre-checklist for staff to perform in anticipation of rain • Identify any open work orders for roof and window leaks• Create task list of lessons learned from previous storms• Daily tracking of weather reports in FMOCC• Complete all known roof and window repairs• Inspect all storm drains and sump pumps• Map out locations for all storm drains, rain gutters and other potential areas where flooding could

occur if drains are clogged.• Rain gutters and roof drains cleaned and cleared every 3 months• Redo curbs around low lying buildings, such as Research Annex, to prevent water intrusions• Add better drains around known hotspots• Order supplies for rain days (24 pumps and hose sets, 6 transport carts, extension cords, sandbags,

rain gear, roof patch material, clean up tools for water extraction, dehumidifiers)• Identify trees that require pruning to help lessen impact to rooftops

This definitely has the potential of being the Godzilla El Niño and right now is stronger than it was in 1997.

-Bill Patzert, Climatologist, NASA (Published on August 13, 2015)

6

In June of 2015 the Life Sciences Building received its temporary certificate of occupancy allowing us to use the building as designed. Throughout the summer the FM team worked tirelessly with Seaver College to ensure the move-in was smooth and operations began without any issues. This included some minor adjustments including a specific air management system in a nationally recognized research lab.

“The new building is an embodiment of LMU’s commitment to the sciences. The building promotes best practices in science education in a setting that incorporates some of the latest technologies. The building's design facilitates active, hands-on experimental work.” - Tina Choe, Dean of the Seaver College of Science and Engineering

In October of 2015 the building received its official Certificate of Occupancy and in November the building was awarded a LEED Gold Certification, LMU's second LEED Gold and 5th LEED award.

GraNd oPENiNGlifE sciENcE

BuildiNG

liGht uP lMuSituated on the bluff, overseeing Los Angeles, LMU is in a prime location. During the spring semester FM restored the famous white L, M, & U right below campus. After clearing and enhancing the landscaping, the letters were resurfaced and repainted with reflective paint. New lights were installed to showcase the beauty of Loyola Marymount at night!

During the fall semester, as multiple terrorist incidents rocked the global community, LMU showed support and solidarity. The Sacred Heart Chapel was lit up with the colors of the impacted country's flag. FM staff worked quickly to pull resources together to put together an amazing light display that remained up for a week in November.

LMU showcased flags from France, Nigeria, Lebanon, Russia, Kenya, Israel, Mali & Belgium.

Multi Craft

8

Renovations took approximately five months to complete.

Multi Craft

LMU removed 140,000 square feet of grass that was replaced with Astroturf during the summer of 2015. Having Astro-turf supports our student’s athletic and wellness endeavors throughout the year. Heavily used by our club sports and in-

tramural teams, students have enjoyed having per-fectly surfaced conditions each time they play. Trey Duval, Director of Campus Recreation said "the field allowed teams to practice and compete during or immediately after inclement weather." The proj-ect included installing Brock Pads under new turf, which help reduce injuries from impact.

This project will also reduce water consumption by nearly two million gallons each year. As mini-mal maintenance is needed compared to real grass, our staff can focus their efforts on other parts of

campus. With the previously installed field lights on top of Drollinger, "club and intramural sports were able to expand their time on the field after classes, which provided significant-ly higher participation to our program," according to Raamen Bass, Assistant Director of Campus Recreation. This field is

now a must see location on campus.

Drollinger

Field

Renovations

"I was absolutely thrilled to finally have a turf field here at LMU. It’s a beautiful field that rivals any other LA-area

university’s recreational field."

-Raamen Bass, Campus Recreation

10

Per Capita Paper Bottles and Cans Cardboard

The 2016 tournament featured 350 schools participating from 48 states in the United States, the District of Columbia and Canada, with an enrollment of 4.4 million students; the American contingent of schools represent nearly one in four U.S. college students.

Competing colleges and universities are ranked according to how much recycling, trash and food waste they collect over two months. Between the Feb. 7 kickoff and the final recycling weigh-in on April 2, participating schools recycled or composted 79.3 million pounds of recyclables and organic materials, preventing the release of 122,000 metric tons of carbon dioxide equivalent (MTCO2E) into the atmosphere, which is equivalent to preventing annual emissions from 24,000 cars.

FM Waste and Recycling won FIRST PLACE in the following categories:

"Annually, Recyclemania is one of the best and most collaborative programs we

do here at LMU."-Trevor Wiseman, Associate Director

in Student Housing

This year LMU once again accomplished what no other North American college or university has ever achieved in the history of the RecycleMania competition, for the second year in a row in the RecycleMania recycling tournament LMU won first place in four key divisions: Bottles & Cans - 1st Place; Paper - 1st Place; Cardboard - 1st Place; and 1st Place in the Per Capita Division! Since RecycleMania’s inception no other college or university save for LMU in 2015 and 2016 has ever won four separate RecycleMania competition divisions in a single year!

This year LMU started our RecycleMania 2016 community awareness campaign during the annual America Recycles Day Celebration at LMU in November.

The outstanding finishes in RecycleMania 2015 and 2016 represent the entire LMU Community’s great daily recycling ethic that propelled LMU to the top of the leaderboards this year.

12

Additional FM Highlights

sPEcial olyMPics suPPortTransportation issues at LAX stranded hundreds of athletes overnight in Gersten Pavilion and Burns Recreation Center. Multiple staff reported to campus after hours to manage cleaning, maintenance and air conditioning needs for over 24 hours. This was a complete team success, that involved collaboration with DPS, DPT, Sodexo and Conferences. The FM supervisors and staff on-hand dedicated themselves to help those in need.

PrEsidENtial PortraitsThe Presidential Portrait project was initiated by University Relations. The intent was to create a public gallery for all 16 presidents that preceded President Snyder. Fourteen portraits existed and had been stored in the William H. Hannon Library archives. Two new portraits were commissioned for Fr. Lawton and Dave Burcham. Each is secured to the wall with anti-theft hardware. New track lighting was installed to highlight the individual pieces. Central signage announces the gallery and small plaques identify each president with years of term. The gallery is located on the 4th floor of Uhall near the President’s Office.

NEw uNivErsity hall study dEcksThe Study Deck project was initiated by Administration as a test project. Several of the large 12’x25’ planters in the 1st floor atrium of University Hall have been targeted to be infilled for various reasons. The planter opposite the bookstore was selected as a test. All planting materials were removed with the exception of the two trees. Irrigation was maintained for the trees. Durable hearty Ipe wood decking was installed with lift-out irrigation access panels. Several floor outlets for student use, two table lamps with outlets and Tivoli lights installed between the trees were also included. hEatwavE suPPortTo help the LMU students, staff and faculty during warmer than normal temperatures this fall FM went above and beyond. Quality Assurance, Central Plant and Multicraft staff managed day-to-day work orders and complaints. 66 portable air conditioning units were purchased to deploy as needed, new temporary floor fans were added to Housing and a new project to add retractable screens to residential apartments is in progress.

athlEtic facilitiEs uPGradEsFM Project Management supported the install of new technology, including a new scoreboard to Gersten Pavilion. Also, a new softball batting cage is underway and will be completed this summer.

aluMNi walkAlumni Walk was restored in the Sunken Garden. The new design includes alternating bands of colored pavers and concrete. Each paver can be engraved to acknowledge the graduating class of that year, the motto of the class and the Class Gift participation. The University seal coupled with an explanation of the walk are engraved at the southern end. In addition to the walk, the stair at the north was reconstructed as a visual extension of the Sacred Heart Chapel steps.

14

The Facilities Management department began a series of strategic planning sessions in order to re-evaluate its goals and priorities to help prepare for a future that is both desirable and achievable. Last year, the FM department finalized a Summary of Strategic Initiatives that clearly states our new mission, vision, goals and actions required to fulfill them.

Strategic Initiatives

Facilities Management’s Strategic Initiatives remain unchanged; but our annual goals and priorities for the year changed to reflect our work over the last year.

1. Sustainability: Remain a national leader in sustainability2. Environmental Stewardship: Engage LMU community to embrace resiliency and sustainability

in support of social justice, care for our planet and human-nature relationships3. Engagement: Partner with other campus departments to further promote sustainability and

environmental awareness4. Processes: Establish and implement best practice for collaboration across department units5. Customers: Provide excellent service to our colleagues on campus6. Resource Management: Continue to review and assess the utilization of resources to ensure

operations are aligned with strategic goals7. Safety: Emphasize a safe work environment for our staff through education and training8. Cost Management: Continue to explore cost saving opportunities9. Branding: Build the LMU brand in all things10. Utility Management: Aggressively manage consumption through innovative technologies

Action Taken

Reduction of safety related incidents. Continue to collaborate with HR, Environmental Health & Safety, Public Safety, and Travelers Insurance for reporting. Ensure access, security, emergency management, and equipment maintenance meet or exceed campus standards and expectations. Monthly safety training of unit levels for best practices, equipment certifications, and awareness.

-15 Safety Training Sessions-Centralized Certifications for OSHA compliance training using online training software

o Certifications provided for Forklift, Aerial, and Cart Trainingo Added new trainings AED, Tsunami Preparedness, and expanded Cart Training for non-FM staff.

-Expanded training to other departments to streamline safety concerns.-Provided approximately 20 hours per year of safety trainings for FM staff.-Decreased FM injuries by 68% over the past three years with the expansion of safety trainings and education sessions.-Met our goal of 95% participation throughout the year.

Annual Initiative: Provide an environment for the campus community that is safe and secure and feels safe.

Actions Taken

-Completion of STARS survey (Sustainability Tracking, Assessment & Rating System). This is a transparent, self-reporting framework for colleges and universities to measure their sustainability performance and is recognized by many in the industry as the most advanced and comprehensive survey for all sustainable programs. This survey then informs other green organizations to create rankings, awards and recognitions based on their interpretation of the data provided by LMU. Some highlights include:

-Recognized in Princeton Review’s Guide to 353 Green Colleges. Rankings based on surveys of over 2000 colleges and universities. Focus is on enhanced student experience through academics and green campus initiatives.-Ranked 66 in Sierra Club’s Cool School rankings. Ranks colleges’ commitment to environmentalism and stewardship. -Partnered with Housing to receive a CalRecycle grant for beverage container receptacles to improve recycling in the Housing area.

-Achieved LEED GOLD for the Life Science Building

-Partnered with The City of LA to join the Green Business Program. The program provides assistance and resources for businesses to become greener and more sustainable. LMU is one of 358 businesses certified. Only 3 in Higher Ed (UCLA,USC, LMU)

-Participated in RecycleMania, a friendly competition and benchmarking tool for college and university recycling programs to promote waste reduction activities to their campus communities. Over an 8-week period each spring, colleges across the United States and Canada report the amount of recycling and trash collected each week and are in turn ranked in various categories based on who recycles the most on a per capita basis, as well as which schools have the best recycling rate as a percentage of total waste and which schools generate the least amount of combined trash and recycling.

-Back to Back Champs! LMU ranked 1st in 3 subcategories (paper, cardboard, bottles & cans) and won the Per Capita Classic Competition with 67 pounds of recycling per person during the 8 week challenge. The highest in the nation. National recognition is provided to the winning school in each category on the RecycleMania website and in a national press release.

Annual Initiative: Be a leader in sustainable practices by mitigating LMU’s environmental impact.

16

Strategic Initiatives

Actions Taken

-Utilized the Facilities Management Operations & Communications Center (FMOCC) to track, analyze and inform decisions with data. Two goals this year were to identify LMU’s deferred maintenance and to categorize work order data in order to strategically focus our department’s efforts on maintenance.

-Acquired new tools to help with departmental metrics analysis. Roof Manager is a preventative maintenance and long term planning tool to help us with building envelopes. We added idashboards as our new analytical tool for all metrics. We continued to use our Energy Management system to focus on lowering our consumption and monitor our use in real-time.

-Continued to expand the Quality Assurance integration into other parts of FM by creating service enhancements and partnering with our service teams to focus on excellent customer service. Partnered with Conference and Event Services to streamline event support creating a One-Stop-Shop environment for the two areas.

Actions Taken

-Continued focus on Preventative Maintenance program in order to cut down on emergency repairs.

-Hired Sightlines, facilities asset advisors, for an independent snapshot and estimate of our deferred maintenance.

-Systematically assessing and documenting the infrastructure and physical condition of all buildings.

-Continued using the Facilities Management Operations & Communications Center (FMOCC) to expedite communications and planning, centralize department data, and support for Customer Service Team.

Annual Initiative: Establish processes and tools that facilitate effective and efficient coordination, collaboration, and decision-making and put a premium on the user’s experience.

Annual Initiative: Generate revenue and contain costs.

Actions Taken

Continued focusing on projects that improve energy efficiency, such as the projects listed below:-University Hall air handling unit optimization. Siemens has completed upgrade to the HVAC controls to allow air intake units to pull in outside air to enter building during cooler temperatures. -Installed new state of the art rooftop chiller on Burns Recreation meeting the new ASHRAE 90.1 mandate for energy efficiency. -Huesman, Sullivan, Doheny and, Leavey 4,received new domestic hot water systems to decrease energy use.-Ongoing HVAC preventative maintenance performed by Central Plant staff to decrease the energy used by every air handler on campus.-Employed Central Plant scheduling controls to curtail the operation times of the plant. The scheduling has allowed for a large energy savings throughout the year.-Central Plant has installed new energy efficient motors in a number of buildings systems.-Replaced Murphy’s Recital rooftop Air Handling Unit and added energy efficient controls to provide accurate temperature control.-Instituted new Siemens service contract for the Central Plant chillers to reduce our energy consumption.-Installed a total of eight 5 ton energy efficient air conditioning rooftop units.-New installation of new AC units for Sullivan and Huesman.

Actions Taken

-Accenting LMU’s physical presence on the bluff by restoring the LMU letters and enhancing the surrounding landscape. Installed new lights to showcase the Chapel and LMU letters making it visible at night.

-Capturing back to back RecycleMania championships further enhanced our reputation as a green campus.

-Improved our partnership with the City of LA by joining the Green Business Program

-Showed solidarity with the world community by lighting up Sacred Heart Chapel with the colors of impacted country’s flag during the terrorist attacks in November

-Achieving LEED GOLD for the Life Science Building.

Annual Initiative: Aggressively manage the cost of campus utilities

Annual Initiative: Make a division-wide commitment to build the LMU brand.

What is Quality Assurance?

----------------------------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------------------------

Quality Assurance Services

Event Support VIP Cart Rentals Building Inspections Friendly Staff

Out of Office Slips Work Order TrackingRain Report Surveys

----------------------------------------------------------------------------------------------------------------------

Quality Assurance Director

----------------------------------------------------------------------------------------------------------------------

Quality Assurance is FM's one-stop-shop. We provide numerous services that assist our clients and FM staff.Our goal is to maintain a strong customer service base for our users. We achieve customer service with strong communication, maintenance follow up, and detailed

metric tracking and consistency. Quality Assurance is FM's newest addition to the

department. Our two key focal points are expansion and consistency.

Our partnership with Conference and Event Services allows us to support all on campus

events with a wide range of FM resources.

Our six passenger VIP carts are available for loan to any of our campus

clients upon request.

We deploy staff into every academic building on a rotating basis to indentify maintenance issues.

The Quality Assurance Student team is customer service oriented, well trained,

and enjoy assisting clients with any type of service inquiry.

If we attempt to service a work request and the client is unavailable, our

service staff will leave a receipt of our visit.

We track every reported leak for each rain event. Our goal is to decrease the

amount of reported leaks based on each day of rain.

One of our key performance indicators is the survey process. For every completed

work order, we randomly survey clients to get numerical score of our performance.

To ensure LMU customers receive service in a timely manner, we track

every work order from creation to completion.

Quality Assurance Supervisor

Quality Assurance Coordinator

Safety Coordinator

Contacting Quality Assurance

Our team is comprised of 4 professional staff and 16 student

assistants. Clients can reach us via our Quality Hotline or email, M-F, from 7am-6pm. We also provide routine updates to the campus;

notifying clients of maintenance that may affect their work or living space.

Quality AssuranceCustomer service begins with knowing your

clients and understanding their needs. Since the launch of Quality Assurance, we have managed to create various tracking methods to

understand where change may be needed. In order to show progression and target areas of improvement, we use metrics to monitor our

overall performance.

What is Customer Service?

Quality Assurance Assistants

Did you Know?

Quality Assurance is here 660 minutes per day, 5 days a week

Customer Service Reviews

of students respond with a high score of 5 when asked about their service

90% 86%

Most of our clients

rather speak with a live

operator than email

their inquiries. Our

staff and flexible hours

are critical to our daily

operation.

VS.

Staff Students

56%

27%

8%

6% 2% Miscellaneous

External Staff

Students

Vendor

s

FM Staff

Quality Customer Service

Quality Contact Facts:64% of our emails are service requests

80% of emails this year were from LMU staff

59% of student calls are requests for Multicraft

3/4 of our phone calls result in a work order

of staff respond with a high score of 5 when asked about their service

What are they

saying?

Survey Ratings

Who's Calling Quality?

"We love you guys!" July 2015, Staff

"Your group did a great job – nobody at the meeting even knew there was a problem, for which I am very grateful." December 2015, Staff

"I left to get groceries and when I got back it was fixed." January 2016, Student

"If I could rate them “10” I would. Always gets taken care of the same day I submit." April 2016, Staff

WORK ORDERS AT A GLANCE

WORK ORDER BREAKDOWN BY AREA

---------

FASTER RESPONSE TIMES

Average DaysAverage time to complete work orders 10

MULTICRAFT

CENTRAL PLANT

WASTE

CUSTODIAL

GROUNDS

62

17

08

04

03

PERCENT

PLANNING

CONSTRUCTION

02

01

FLEET 01

0-3 DAYS

4-5 DAYS

6-10 DAYS

11-30 DAYS

31 + DAYS

WORK ORDER COMPLETION BY DATE

2016

% CompletedWork Orders Completed within 3 days 58 2016

27Percent of Total Academic Work Orders on Campus

University Hall

Hilton

Malone Average DaysAverage time to complete work orders 22 2015

% CompletedWork Orders Completed within 3 days 49 2015

_______________________

_______________________

+ 31 DaysPercent of Work Orders completed after 31 Days 08 2016

+ 31 DaysPercent of Work Orders completed after 31 Days 14 2015

TOP 3 ACADEMIC BUILDINGS

TOP 3 HOUSING BUILDINGS

--------- 09Percent of Total Housing Work Orders on Campus

Hannon Apartments

Rains Hall

McKay Hall

FM FUN FACTS

Quality Assurance created and tracked more than 6,000 workorders this year

61% of work orders we receive and input are for academicbuildings

A total of 1,912 evening maintenance work orders were received this year

Received 8,606 housing work orders vs. 15,404 academic work orders this year

33% decrease in rain and leak related work orders over the past year

FM Staff pulled approximately 500,000 items from our warehouse this year

27% of work orders created by Quality this year were fromvarious building inspections

Our peak month of work orders was August 2015, making up14% of our total work orders this year

QUALITY ASSURANCE ANNUAL WORK ORDER STATS

EventSupport

Waste & Recycle Bins Deployed

Our staff supported close to 4,000 events with 11,449 waste and recycle containers over the

course of the year.

9,269Events Supported by

CustodialOur custodial team has supported 4,693 on

campus events, servicing restrooms, and event venues across campus.

Hours of Air Conditioning

July 2015 was our peak month with over 3,000 hours of air conditioned event venues. Most venues require us to program the temperature remotely beforehand.

11,449 4,693

A Closer LookEvent Support Analysis

----

---Waste & Recycle Bins

----

---

VIP Carts--

----

-Summer Support

----

---Event Occurences

63% 77% 30% 45%

FM has supported over 10,000 events overthe past year.

75% of all carts reservations consist of atleast 2 VIP carts on loan for 2 or more days.

FM has dedicated over 96,000 hours of laborto events in the past year.

Quick Facts:

Total of 63%

Out of 18,000 requests for event support, 63% were

fulfilled by Waste and Recycling.

Most large scale events request VIP

carts for guests or attendees.

Approximately 77% of our cart

reservations are for

on-campus events.

Total of 77% Total of 30%

Conference and Event Services hosts up

to 20 summer groups each year. FM

supports each summer event. About 30%

of our annual support is given during the

summer months.

Total of 45%

Approximately 45% of total event occurrences on campus requested

custodial support.

Other Event Support Services Offered by FM:

Power Washing

Irrigation Adjustments

Electrician Assistance

On-Site Custodial Support

Roski Pin Light Adjustments

Sweeping Exterior Patios

Lighting Fireplace Pilots

Turning on UNH Atrium Lights

Vacuum Requests

22

Celebrations

The FM team takes a few moments out of the year to celebrate as a family. This allows us to know each other on a personal level outside of the day-to-day work we do.

We AreFM

Multi Craft

24

Celebrations

Multi Craft

27

We Are

FM

Multi Craft

26

FM Never SleepsFM is truly a 24/7 operation. There are over 25 staff members with shifts that end after midnight from Multi Craft, Academic Custodial, Housing Custodial and Central Plant. There is coverage for all weekend events and regular communication with DPS for all after-hour facilities issues. The tireless work and dedication that these FM staffers have to the LMU community is a remarkable aspect to the FM department. The night crew are the unsung heroes in FM.

I enjoy working the night shift for many reasons. Working the night shift allows us to work on projects that cannot be done during the day. I like working together with other departments to accomplish our goals and it

shows what a great team we have. Other departments are always willing to help out when needed to ensure the job gets done. -Dan Garcia

I like to work after hours because I have direct contact with students. I like to provide them with excellent service. This is the first time that I have worked in an institution such as LMU and I have never been happier. Working in the afternoon has its advantages like less traffic and seeing all of the buildings light up at night. It is totally different than seeing them during the day. -Gildardo Tista

I like working graveyard because I help the whole FM department. DPS calls me for bloodborne clean-ups, broken glass pick-up, dead animals, water leaks, water overflows and

rain leaks. Being able to assist in any way is completely empowering. I'm happy to represent FM and bring resolutions to any problems. I clean on an average 10-15 biohazard or bloodborne incidents per week in addition to other requests and my regular duties. -Gilberto Peraza

Multi Craft

29

In other FM News

Retirements

Welcome to the Family

Dorothy Love28 Years of Service

Guadalupe Serrato37 Years of Service

Maria Aguilar, Academic CustodialHector Bañuelos, GroundsAndres Casillas, Multi CraftGladys Cruz, Academic CustodialAlicia de Blas, Housing Custodial Mark Dominguez, Central PlantMaria Elena Calzada, Academic CustodialMayra Fabian, Academic CustodialEnfield Flores, Academic CustodialJuanario Gallana, Central PlantAlfredo Hernandez, FMOCCJessica Hernandez, Budget & Procurement John Hobbs, Budget & Procurement Calvin Holmes, Academic CustodialAlex Lozano, Central PlantClara Pineda, Housing CustodialKyle Pond, Central PlantJuan Carlos Recinos, GroundsYoshio Robles, GroundsMicheal Sams, Academic CustodialNidia Soriano-Carbajal, Academic CustodialCharlie Suarez, Multi CraftLaTonya Thomas, Academic CustodialDalia Valladares, Academic CustodialRoxson Wilson, Academic Custodial

Working the night shift is a huge benefit to my job responsibilities. As my assignments require thorough floor care, there are less crowds and less foot traffic during the night. I'm able to meet deadlines and complete tasks in a more

productive and efficient manner. I am also able to assist with any emergency calls such as helping Public Safety and EMTs with biohazard clean ups, water damages, spills and all kinds of surprises. I also enjoy the beautiful landscapes filled with lights on trees and stunning views of the bluff. -Sergio Barba

28

FM Profiles

Dorothy Love

Q: Where are you from?A: I was born in Birmingham, Alabama, we moved to LA when I was 10 years old.

Q: What is your favorite thing about LMU Facilities Management?A: My favorite thing about FM is the people that work for FM and FM providing good service to the campus.

Q: What are three words that best describe you?A: I am respectful, humble, caring.

Q: Who inspires you and why?A: My inspiration comes from God, his word keeps me and gives me what is required to do a job and how to treat others. Communication is the key to success. Be true to thine self.

Fr. Randy Roche, S.J.

Q: Where are you from?A: San Francisco, CA

Q: What is your favorite thing about LMU Facilities Management?A: Practical things get done, and done well – great service!

Q: What are three words that best describe you?A: Loyal, confident, counselor

Q: Who inspires you and why?A: Pope Francis is using Ignatian discernment for making decisions that are pastorally political for the common good instead of selfishly

political.

32

Gigi Alvarez

Q: Where are you from?A: Guadalajara, Jalisco Mexico

Q: What is your favorite thing about LMU Facilities Management?A: The people. I have great co-workers and everyone is so very, very nice.

Q: What are three words that best describe you?A: Outgoing, Friendly and Hardworker

Q: Who inspires you and why?A: My sister. She always pushes me to be better. I don't always listen, but it insipires me as she is such a strong person.

Freddie Armijo

Q: Where are you from?A: Gardena, CA

Q: What is your favorite thing about LMU Facilities Management?A: I like the responsibility and that everything we do is seen by the campus community. From all our work in Central Plant, grounds and custodial. I like being held accountable to the campus and knowing we are doing a good job.

Q: What are three words that best describe you?A: Funny, Understanding and Fair

Q: Who inspires you and why?A: I take from a lot of people. Everyone has something different to offer. It could be my parents, a comedian, because I can relate to them or to the people I work with. My kids also inspire me to be my best.

Alex Contreras

Q: Where are you from?A: South Bay, Redondo Beach

Q: What is your favorite thing about LMU Facilities Management?A: The strong sense of family and friendship. When someone is down others pick you up. I appreciate the comradery and collaboration.

Q: What are three words that best describe you?A: "Nothing is impossible."

Q: Who inspires you and why?A: My Dad. I admired his can-do attitude. He always was willing to help others and expected nothing in return. He had the biggest heart.

Demetrius Davis

Q: Where are you from?A: I'm from Venice and Santa Monica, CA. As a child I always recalled seeing the big LMU off of Lincoln Blvd.

Q:What is your favorite thing about LMU Facilities Management?A: I'm very proud and honored to be of service to the students and staff, Public Safety and the rest of the LMU family! I've always felt very much appreciated for the service that I give.

Q: What are three words that best describe you?A: I am the good, the bad and the ugly! The good is God and the rest is me.

Q: Who inspires you and why?A: Both my Grandmothers and my Mom and Dad!!! My Dad for showing me the hard truth. My Dad's mother, who was a mother of ten kids, and always let me know that everything was going to be all right. My Mom for her faith in God and being of service to the elderly, the homeless and the sick. Finally, my Mom's mother, for her work ethic, her business and real estate savvy. They have all passed away, but live inside me and inspire me every day.

Q: Where are you from?A: I'm from the city of Hidalgo Michoacan, Mexico.

Q: What is your favorite thing about LMU Facilities Management?A: My favorite thing is that I always have immediate professional help from FM.

Q: What are three words that best describe you?A: I feel that the best three words that describe me are efficient, attentive, and optimistic.

Q: Who inspires you and why?A: The person who inspires me is Mr. Albert Eaton. I say this because he was always a great example for me.

Enrique Garcia

Danny Ruiz

Q: Where are you from?A: Oaxaca, Mexico

Q: What is your favortie thing about LMU Facilities Management?A: Socializing with the whole FM Team.

Q: What are three words that best describe you?A: Hardworking, family man, religious.

Q: Who inspires you and why?A: My father and mother because they were very hard workers, dedicated, and loving.

Q: Where are you from?A: I was born in a little town of Old Hill, Staffordshire, England and my parents emigrated to Canada when I was 3 years old. I lived in Canada until 1989 when my husband, Bob and I had the opportunity to move to California where we have made our home for the last 27 years.

Q: What is your favorite thing about LMU Facilities Management?A: I love working at LMU. I have always said that LMU has been good to me and I’ve been good to LMU. My favorite thing about FM is that it is like home to me. When I first began in the department in 1999 I was overwhelmed by the friendliness of the staff, service and office. Facilities is the hub of the University and without us the campus would not be as beautiful, friendly and enjoyable to be on.

Q: What are three words that best describe you?A: I am a happy person first, loyal and determined and of course I am a real Team Player.

Q: Who inspires you and why?A: My inspiration is given rise to and motivated by people with physical disabilities. At first I was devastated at the thought of the near loss of my sight in one of my eyes until I saw a child in the hospital who couldn’t see at all and the likelihood of her ever seeing again was slim. I am grateful every day for my life and every day inspires me to be the best I can be with the help and encouragement of my co-workers and unwavering support from management. Family has played an important role in my recovery, simply by their continued support to help me overcome this partial loss/disability.

Mary Moore

Jose Rosales

Q: Where are you from?A: I’m from Sonsonate, El Salvador.

Q: What is your favorite thing about LMU Facilities Management?A: The ability to work as a team. I wish I would have started my employment with LMU at a younger age to be involved with the many changes at LMU. Working for LMU has brought great pleasure in my life.

Q: What are three words that best describe you?A: Dependable, Accessible, Humorous.

Q: Who inspires you and why?A: My mother. For being a single parent, she established responsibilities in my life.

Guadalupe Serrato

Q: Where are you from?A: My parents are from Cotija, Michoacan-Mexico. I was born in Uruapan, Michoacan-Mexico.

Q: What is your favorite thing about LMU Facilities Management?A: I really enjoyed my time at Loyola especially working in Facilities Management. One of my favorite things about FM was my co-workers and supervisors. I feel I was very fortunate in that sense because my group - the Housing Custodial department - we all work together and truly are a TEAM.

Q: What are three words that best describe you?A: The happiness of Loyola - as one of my supervisors described me. Also, Versatile and Goodhearted.

Q: Who inspires you and why?A: I find inspiration in the everyday things of life which includes different situations, people, nature,

relationships and love.

Q: Where are you from?A: I am from the Great State of Texas!!

Q: What is your favorite thing about LMU Facilities Management?A: LMU has been a part of my life for almost 30 years. Working at LMU was like moving to a small town, the students, staff, instructors and religious community was as one. It was no "little u’s and big I’s," it was US. Everyone was willing to go the extra mile to assist in getting the job done.

Q: What are three words that best describe you?A: Compassionate, Supportive & Fun

Q: Who inspires you and why?A: My Uncle Honorable Judge Calvin Washington. My Uncle is a Federal Judge, an Ordained Minister, Motivational Speaker & Author. During my adolescent years he was the person that was always there for me. He is truly my inspiration, motivator, prayer warrior, guiding light and my biggest fan.

Thank You So Much Uncle Calvin.

Synthia Washington

40

Academic Custodial

Nan Miller2 Years

Juan De Anda20 Years

Renato Marroquin2 Year

Marleny Alvarenga4 Years

Gigi Alvarez2 Years

Arkadi Babayan6 Years

Cheryl Bell20 Years

Roberto Bonilla6 Years

Hilda Cabrera2 Years

Elia Castellanos 7 Years

Roberto Cazares10 Years

Luis De La O18 Years

Ricardo De La Rosa8 Years

Thelma Del Cid6 Years

Julia Dieguez4 Years

Fatima Fiallos 4 Years

Jose Garcia7 Years

Academic Custodial Services provides daily customer service which includes rou-tine, recurrent and restorative cleaning and floor care for all academic, recreation and athletic facilities on campus. With a staff of over 50 individuals we strive to ful-fill the University’s mission by providing students, faculty and staff with a clean and healthy work environment.

42

Mayra Fabian1 Year

Enfield Flores1Year

Maria Elena Calzada1Year

Gladys Cruz1 Year

Ismar Campo15 Years

Maria Aguilar1 Year

Christina Garzon7 Years

Willie Gibson16 Years

Julio Gomez10 Years

Edith Herbach15 Years

Patricia Hernandez15 Years

Manuel Herrera12 Years

Jose Lopez4 Years

Maria Lopez8 Years

Artemio Luis10 Years

Felipe Martinez10 Years

Silvia Martinez2 Years

Vailia Maschmeyer6 Years

Jose Membribes36 Years

Siaki Misa8 Years

Sandra Perez4 Years

Dilia Pineda2 Years

Rubenia Polanco6 Years

Enrique Ramirez10 Years

Gumaro Rios4 Years

Efigenia Rivera6 Years

Enedina Rodriguez8 Years

Ericka Rodriguez5 Years

Marcos Rodriguez10 Years

Raul Salas8 Years

Jovon Smith2 Years

Hilary Stanislas8 Years

LaTonya Thomas1 Year

Micheal Sams1 Year

Nidia Soriano Carbajal1Year

Calvin Holmes1 Year

42

Academic Custodial

Academic

Antonio Valdovinos24 Years

Renee Williams8 Years

Sharon Winchester4 Years

Miguel Zaragoza2 Years

Roxson Wilson1 Year

Dalia Valladares1 Year

Highlights• aily cleaning and floor care maintenance on over 2.7 million square feet of buildi• Daily cleaning and floor care maintenance of over 2.7 million square feet• New window washing program instituted • Transition into Life Science Building with four new staff members, including deep clean

pre-move in and floor care on all floors and labs• Hired 12 new employees into Academic Custodial Team• Cleaned, removed obsolete items and expanded the Seaver basement storage

44

Budget, Procurement & WarehouseThe Finance area is comprised of three key areas: Procurement, Budget and the Warehouse. We are here to serve and support the on-going operation of the department. We continually review our processes to see how we can further streamline and ensure we are providing the best possible customer service to you and our customers:

• Kevin and Mary are responsible for processing all requisitions and issuing Purchase Orders for products and services.

• The Warehouse team of George and Elmer are responsible for receiving all product orders, maintaining warehouse inventory and delivering custodial janitorial supplies.

• Barbara, John and Jessica track all departmental expenses, work closely with Department Managers and Vendors to coordinate timely payment of invoices.

• We are fortunate to have 5 students working in our department this year. They provided support to the Warehouse, Account Coordinators and Procurement.

Kyle Studebaker7 Years

George Habash9 Years

Mary Moore25 Years

Kevin Orphey13 Years

Elmer Perez10 Years

Barbara Metcalfe15 Years

Jessica Hernandez1 Year

46

John Hobbs1 Year

I enjoy crocheting and knitting in my spare time. I make hats for children of friends, family and co-workers and I love creating Christmas ornaments.

I feel very fortunate to work in FM and for LMU. Out of the office I enjoy reading, cooking, travelling and spending time with my grown children. I’m an active volunteer in my Community and recently completed serving a 2 year Term on the Crescenta Valley Town Council. I participate in two annual events; Special Olympics Track and Field Meet and CV Town Council Scholarship Pancake Breakfast.

My enjoyment in life are live music concerts, horseback riding, and family.

I am in my 16th Year at LMU. I enjoy hanging out with my daughters and grandkids, playing games, handball and jumping on the trampoline.

While I have only been here for 4 months I have enjoyed every moment here at LMU. I love to travel, dance (Les Twins are my favorite dancers), and make people laugh.

Nearing the end of my first year with FM at LMU, and looking forward to many more. I’m a SoCal native with an affinity for England.

I would like to give LMU a huge THANK YOU! My youngest daughter walked with the 2016 Class on May 7th. I have put three daughters thru LMU in the past 6 years. THANK YOU LMU!

I’ve been with LMU for 10 years. I play golf on the weekends. One of my hobbies would be silk-screening and I love to do computer graphics for shirts.

-Successfully implemented the new automated workflow system-Concur -Participated in the Workflow Committee for 9 months prior to implementation -Conducted all system training for FM Staff prior to implementation-Streamlined processes in Procurement to improve cycle time for Purchase Order Issuance -Created a FMProcurement@lmu.edu email to provide greater access to order information -Implemented standardization of Website Log-in enabling multiple users to conduct research -PO templates created for regularily utilized vendors, improving productivity -Online orders no longer require formal PO, eliminating unnecessary paperwork-Focus on Improved Customer Service -Warehouse now provides daily notifications of orders available for pick up -Warehouse established approx. 80 new sku’s to better meet needs of internal customers -Engaged additional student workers to support custodial closet janitorial supply deliveries-Provided Procurement/Contract/Budget Reporting support to other Campus Departments -DPS Uniform Program _shared best practice and provide guidance to establish new program -DPS provided contract consultation for Security Agreement for new CA labor laws -ITS-in collaboration with Central Plant, completed RFP for Campus Data Centre PM Agreement -Housing/ITS-providing regular financial updates on Capital Projects -DPS/Athletics-provided contract consultation to establish contract with new event staff

Highlights

Did you know? Purchase Orders issued

2400 Product and Service78 Blanket PO’s210 Warehouse Replenishment

332 Non-FM Product/Service PO’s issued

4750 invoices processed for Payment 465 Vendor/Contractors

$53,800 saved on orders

89% of all requisitions processed in less than two days

Warehouse transactions1500 Active Sku’s595,881 receipts

46

Central Plant

The professionalism and teamwork of Central Plant staff is in place. The Central Plant accomplishments represent what a strong united team effort can do under difficult circumstances. The myriad of work orders and responsibilities completed have improved the campus buildings in order to provide a stable work and learning environment for Loyola Marymount University.

Freddie Armijo11 Years

Benny Castillo16 Years

Vincent Castillo2 Years

Milan Cimbalnik9 Years

Dan Garcia7 Years

Chris Kelly11 Years

Rudy Martinez20 Years

Doug Paterson27 Years

Brian Aldrige4 Years

Rick "Yogi" Elmasian2 Years

Porferio Tenio2 Years

48

Mark Dominguez1 Year

Juanario Gallana1 Year

Alex Lonzano1 Year

Kyle Pond1 Year

• Completed the entire University Hall Siemens HVAC building automation controls• New installation of the Murphy’s Recital Hall's rooftop air handling unit• New installation of the Burns Recreation rooftop 240 ton chiller unit• New installation of the Gersten 180 ton chiller and 4 rooftop air handling units• New installation of Doolan Hall 40 chiller• During the heat wave the installation of portable air conditioning units did provide refuge

from the heat• The Central Plant staff teamwork of the Vivarium air conditioning equipment for the research

labs. This LMU staff workforce saved the university $235,000 and it was completed on time for the science building

Highlights

48

Construction & Project Management

Project management is responsible for guiding and planning project processes from start to finish. Through careful planning and design, client input, quality execution and efficient use of resources, the construction project team helps meet the needs of the campus community by providing a service that is timely, collaborative, and fiscally responsible.

Al Tipon35 Years

Dorothy Love29 Years

Olivia Martinez11 Years

April Patterson1 Year

Aaron Richter3 Years

50

Evan NgStudent Assistant

Kevin MazariegosStudent Assistant

• Started 304 projects for scope, drawing, and estimates, almost 3 times more than FY2015• Submitted over 240 requisitions totaling over $3.4 million• We Partnered with Planning & Design and Budget, Procurement & Warehouse by reviewing processes for requi-

sitions, purchase order, change orders, design, and peer review. We also held a potluck with each department to boost the collaborative efforts of teamwork between us

• Some of the projects completed this year include: Fire sprinklers; Hannon restrooms; Housing water meters; Presi-dent portraits; Bike shop; Laband and Research Annex roofs; Malone 201/301 Offices; carpet, paint, window cov-erings in various locations; Softball Batting Cage; The Loft patio; Malone and Foley restroom upgrades; North Hall new elevator; Hannon field restoration; Drollinger Field turf; Pereira exterior paint; UHall Elevator refresh; Gersten Scoreboard; Athletic locker rooms and coaches offices

• After receiving Temporary Certificate of Occupancy in June, coordinated the move management teams and ten-ants to occupy the Life Sciences Building. Worked diligently with contractors and subcontractors to resolve many of the Life Sciences Building punch list and warranty items

• Identified new project management software that will be purchased and implemented this summer

Highlights

50

Fleet Services

The fleet services staff consists of one supervisor, cart mechanic and an equipment mechanic. We oversee the maintenance of golf carts, vehicles, and grounds equipment.

Carl Skinner16 Years

Roberto Gallardo15 Years

Troy Malonzo7 Years

52

Brian Holtzapfel8 Years

• Purchased 5 replacement carts and 4 vehicles for campus clients• Coordinated sharpening of all 7 campus reel mowers (23 reels)• Sourced and purchased new cart for President Snyder in less than a week• Restored fleet of Public Safety T-3 Motion vehicles• Repaired existing forklifts, avoiding costs of replacement• Continued maintenance of aging equipment and vehicle fleet with limited downtime• Expanded coverage area for wireless hour meters, improving maintenance efficiency• Added 2 student employees, helping to improve process of client notifications and customer service

Highlights

We AreFM

52

FMOCC

Facilities Management has taken a proactive approach to campus operations, project management and deferred maintenance. The FMOCC is the central hub for all of FM data, processes and services. Utilizing state of the art equipment, we support over 20 individual types of services, engaging over 200 staff members. By dedicating a space for the department’s decision making, we are able to provide exceptional customer service to the campus community!

Alfredo Hernandez1 Year

50

Kris Okimoto5 Years

We AreFM

• Hosted two Board of Trustee meetings• Implemented & Deployed Business Intelligent tool called iDashboard• Provided a centralized location to manage the El Niño rain events• Provided electrical meter data to support Green LMU student competitions• Cut over Life Sciences Building Photovoltaic system, which will generate 200,690 kWh

per year.• Managed Sightlines project• Initiated Deferred Maintenance Project• Implemented Roof Management project

Highlights

We developed internal processes utilizing state-of-the-art hardware and web based applications to monitor, manage and analyze our daily operations at all levels.

We have created reports and fine-tuned existing processes based on the data gathered by our technicians & applications. Using BI tools, created personalized interactive Dashboards. Providing FM Management with actionable information in a timely fashion!

Using our OCC location, we regularly gather together to analyze the data acquired, constantly asking ourselves what is the data telling us. Assisting us to make smart and timely decisions.

Capture Data

Analyze

Implement

PROCESS TOOLS

54

Grounds

The grounds staff consists of one supervisor, pest control coordinator, tree trimmer, three irrigation techs, and fifteen groundskeepers. They oversee the maintenance of campus landscaping, irrigation, hardscape, and pest control. The Grounds team prides themselves on keeping the campus clean and safe.

Jose Coronado16 Years

Salvador Garcia10 Years

Edgardo Gomez9 Years

Miguel Gonzalez14 Years

Steve Jimenez2 Years

Francisco Lopez13 Years

Ray Lopez23 Years

Jose Martin11 Years

Alejandro Martinez2 Years

Joey Olivera21 Years

Jose Rosales10 Years

Mauro Rosas25 Years

Roberto Rosas 20 Years

Mario Arroyo6 Years

Jose Anaya14 Years

Kim Burrell17 Years

Luis Castro9 Years

Brian Holtzapfel8 Years

Alfredo Vasquez17 Years

54

Yoshio Robles1 Year

Juan Carlos Recinos1 Year

Hector Banuelos1 Year

• Roof and storm drain maintenance in preparation for El Niño• Prepared 800 emergency sandbags in preparation for El Niño• Improved water conservation by adjusting sprinklers and changing to drip irrigation to avoid drift and water

on sidewalks• Assisted in construction of 4th of July float• Landscaping upgrades for President's Inauguration, Alumni BBQ, and LMU Graduation• Installed Pavers at Hannon Loft, Gersten, and Lot A• Implemented ArborPro GPS software for campus tree inventory• Oversight of new landscaping at Life Science Building and along Fordham Road and 78th Street• Created picnic area on North side of Daum Hall• Renovated Sunken Garden Lawn after new sidewalk was installed• Continued pest control throughout campus• Decorated exterior areas of campus for Christmas• Coordinated refinishing and painting of LMU Bluff letters, including hillside stabilization• Repaired and replaced concrete across campus, reducing safety concerns

Highlights

56

Athletic Grounds

The athletic field staff consists of one supervisor and four staff members. We oversee the maintenance of all outdoor athletic venues, including Page Stadium, Smith Field, Sul-livan Field, Drollinger Field, Hannon Field, Tennis Courts, Golf Green, and Sand Vol-leyball court. We always strive to provide a pristine playing platform for all field sport activities.

Zach Dodenhoff4 Years

Joe Gilson2 Years

Cubby Rincon3 Years

Brian Holtzapfel8 Years

Daniel Ruiz29 Years

56

• Renovated Sullivan Field, including Fraze Mow to remove all organic matter, slit-seeding, aerifica-tion, and topdressing in preperations for Paris Saint Germain F.C.

• Renovated Softball’s Infield-Removed top 4 inches of infield material and added a softball infield Mix with Stabilizer for increased playability during wet weather

• Led the design of Hannon Field irrigation and field renovations• Led the design of Drollinger Field artificial turf conversion• Completed transition of all fields on campus to Bermudagrass for increased wear tolerance• Rebuilt Page Stadium pitching mound• Assembled all new goals and bleachers for Drollinger Field• Coordinated preventative maintenance for reclaimed water pump station• Another successful year with no field condition related injuries to players

Highlights

58

Housing Custodial

Sandra Seisdedos6 Years

Sergio Barba8 Years

Estela Caballero15 Years

Sandra Colindres9 Years

Ricardo Farias9 Years

Jermaine Hockless15 Years

Johnny Jackson7 Years

Charles Martinez13 Years

Bersabe Merlos4 Years

Lorena Palacios10 Years

Gilberto Peraza 4 Years

Relinda Reed15 years

Blanca Robles8 Years

Evelia Sanchez2 Years

Guadalupe Serrato37 Years

Gildardo Tista4 Years

Delia Verduzco42 Years

Housing Custodians are an integral part of the Student Housing and Facilities Man-agement team. Our staff of eighteen custodians and two floor care staff play a vital role in maintaining a clean, safe and healthy environment for students as well as Housing & Residential Life staff. We also work closely with Conference and Event Services providing accommodations for conference guests, hotels.com, camps, and academic programs for participants of all ages. Rooms in residence halls and apart-ments can accommodate up to approximately 3,300 residents.

Alicia de Blas1 Year

58

Clara Pineda1 year

• Cleaned approximately 10,000 rooms during summer conferences• Cleaned 346 rooms in a four hour period in July• Completed front and backyard landscape at LMU off-campus housing• LMU off-campus housing carpet and flooring replacement throughout• Touch-up painting in all Residential Halls• Completed carpet cleaning, upholstery cleaning and hard surface cleaning in all Residential Halls during

the summer months• Managed window tinting project in all McKay rooms• Custodial staff completed cleaning of fifteen (15) buildings in a period of six weeks after commencement• Substantial renovations of study rooms, lounges, and exterior common areas• Environmental projects aimed at reducing water/energy consumption and sustainable improvements• Completed approximately 100 operational projects within the apartments and Residential Halls

Highlights

60

Multi Craft

The multi-craft staff consists of one supervisor, five carpenters, five electri-cians, five generalists, three locksmiths, two painters, and seven plumbers. They oversee the maintenance of all buildings on campus.

Fabio Caceres26 Years

Alberto Casillas11 Years

Sal Casillas19 Years

Ruben Corona7 Years

Bert Corral11 Years

Robert Cuesta7 Years

Demetrius Davis4 Years

Augie Dominguez27 Years

Francisco Flores15 Years

Ruben Gonzales24 Years

Mauricio Gutierrez7 Years

Andres Casillas1 Year

Michael Helsley2 Years

Edwar Iskandar27 Years

Ron Martinez27 Years

Pete Maschmeyer9 Years

Salvador Merced11 Years

Leslie Middleton23 Years

Adrian Ortega10 Years

Brian Holtzapfel8 Years

John Skidmore2 Years

Ramon Barajas25 Years

David Bembry11 Years

Jerome Brown14 Years

Gary Shepard20 Years

Jorge Sicairos11 Years

Frank Thornton11 Years

Andy Zavala11 Years

• Roof and gutter cleaning in preparation for El Niño• Repaired numerous roofs and gutters across campus in preparation for El Niño, including Burns Rec,

Burns Fine Arts, Uhall, and many more.• Decorated interior of Uhall for Christmas• Altered cabinetry/countertop in Hannon loft and installed new Keg O’ Rator• Transition of all housing units in summer of 2015• Installed stainless steel backsplash and weather resistant outlet covers within LSB vivarium • Sourced, built, and installed 6 Little Libraries in support of campus art exhibit• Installed new countertop in Gersten training room• President Suite renovations, including painting, new fireplace, and upgraded hot water system• Coordinated installation of new countertop and cabinetry in Facilities Management breakroom• Managed design and replacement of exterior lighting within Jesuit Community• Upgraded exterior building lights to LED, including Children’s Center, North Hall, and Research Annex• Replaced every sink aerator on campus utilizing product provided by LADWP, reducing campus sink

water output by over 55%

Highlights

Charlie Suarez1 Year

62

Planning and Design

Planning & Design (P&D) is responsible for implementing campus planning pa-rameters for the LMU campus. The department is comprised of three people: Di-rector, Designer, and Relocation coordinator. P&D is involved with space related issues on campus including Capital requests, major building renovations, proposed new buildings and numerous tenant improvement projects. In addition to managing space requests and needs, P&D staff develops schematic plans for project estimating, assists clients, project managers, and procurement on financial strategies, oversee architectural design and maintain building standards, review plans and specifica-tions, manage furniture procurement, coordinate staging plans, and manage outside consultants and vendors. P&D is also responsible for updating and maintaining the campus building floor plans and maps. Finally, P&D is responsible for the majority of new furniture purchases as well as all relocations on campus.

Mark Peacor11 Years

Alex Contreras22 Years

Andrea Romero3 Years

62

• Continued development of FaciliCAD with emphasis on integration with Human Resources data base.

• FaciliCAD configuration on mobile aps• Convert Housing building plans into FaciliCAD: 81

building floors or +/- 1.3m sf• ’17 Capital request gathering from all campus entities.• Sunken Garden: Alumni Walk and associated stairs• University Hall: Study Deck test project• Presidential Portrait installation• North Hall: new elevator• Pereira Hall: elevator study• North Hall: Loyolan renovation and relocation.• Daum Hall: ARC/DSS expansion• Foley Annex : Expansion of DPS

• Research Annex: Environmental Health & Safety reno-vation and relocation

• Foley 210 renovation into smart classroom• Seaver: investigation for SFTV screen writing use • Relocation of Upward Bound from Malone to Univer-

sity Hall• Continued digitizing building as-built drawings for

campus use• Providing as-built plans per request • Update of paint color standards• Uhall: Organize and cleanup of P3 furniture storage• New residence hall task force study participation• SFTV off-site program development• Fordham Road: President House move in

Highlights

64

Quality AssuranceQuality Assurance is FM’s customer service driven one-stop-shop. We maintain an open line of com-munication with our campus clients regarding service and maintenance requests. In order to keep enhancing our service as a department, we track our daily efforts and find ways to target improvement. Our team consists of five professional staff (Director, Supervisor, Safety Coordinator and Quality As-surance Coordinator), 1 Quality Assurance student manager and 13 Quality Assurance assistants.

Martin Alvarez2 Years

Brittnee Wadlington2 Years

Kristen Freeman10 Years

Synthia Washington29 Years

64

Eric ChavoyaJr, English

Natalie BaughanSoph, Economics

Julia da MottaFr, Marketing

Courtney SebringSoph, Accounting

Kevin CarrollJr, Screenwriter

Adam Cano-Gonzalez

Jr, Business

Brianna GaytanSr, Health & Human Science

Filip MietkaSoph, Computer Science

Michael MunozFr, English

Kaya McMullenSoph, Communications

Alfredo HernandezFr, Polical Science

Zachary BishkinFr, Finance and Ac-counting

Marissa YonamineSoph, Marketing

Michelle KusakaSoph, Civil Eng

Heather DomingoSoph, Polical Science

Jacky DavidSr, Accounting

Marisela Regla7 Years

• Impr SAFETY TRAINING:• Approximately 15 different Safety Training courses

held annually for staff and students across campus.• We provide up to 20 hours per year of safety trainings

for each of our staff.• FM injuries have decreased by 68% over the past three

years due to expansion of safety trainings and height-ened awareness.

• Certified trainings provided to staff include: Forklift, Aerial, and Cart Training

• With attendance rates as high as 95% throughout the year, new Safety trainings have been added to the pro-gram, including: AED, Tsunami Preparedness, and Cart Training

QUALITY ASSURANCE:• 5 major signage upgrades completed in Charles Von

der Ahe building• Modified Roski exterior glass with signage to increase

safety of the venue’s entry and exit points• Collaboratively managed close to 20 signage projects

this year• First 2 Quality Assurance graduating seniors (Brianna

Gaytan and Jacky David)• Cross trained Quality Assurance Student Assistants in

field and help desk tasks• Created 10 custom mobile walls for displays, available

to the campus via Conference and Event Services

Highlights

66

Sustainability

Green LMU is the brand of the Office of Sustainability based in Facilities Management. Our purpose is to foster environmental awareness through leadership, education, innovation, and stewardship initia-tives. To fulfill this cause, GREEN LMU has teamed up with The Center for Urban Resilience, Student

Housing, ASLMU, Athletics, Auxiliary Services, campus community service organization, and more. Green LMU has also opened our doors and provided engineering and business students a resource for course studies and projects. From service projects, to consulting with local schools by sharing effective practices, GREEN LMU is working to spread the mission of environmental awareness.

Ian McKeown2 Years

66

Martin Alvarez2 Years

William EvansSustainability Tracking Manager

Kelly CoteWater Resource Monitor

Joyce FehlauStaff and Faculty Outreach Assistant

Justin DiasVisual Content Designer

Nenah BondiWeb Assistant

Erin GrileySocial Media Assistant

Daniela ValazcoStudent Outreach Assistant

Eddie HustlebyStaff and Faculty Outreach Assistant

Bryce CurreyGarden Manager

Victoria KuehnSustainability & Research Fellow

Coco FrelingGarden Manager

Aden FrankCompost Assistant

Recognized in Princeton Review's 'Guide to 353 Green Colleges'

Ranked 66 in Sierra Club's publication of Cool Schools

Highlights• Completed Green Office Certification with the City of LA so departments can be city recognized Green Offices• Promoted Sustainability through campus events and promotions. A few examples include: Earth Day, Earth Hour

International, Clubfest, America Recycles Day, Arbor Day, Water Week, Garden Days, But First Lights Out• Completed University Greenhouse Gas Emissions Report• Participated in the October Symposium sponsored by CSJ, “People, Planet, Profit—Business Today, Tomorrow---

What next?” to open forum for dialogue and education.• Engaged with local community by donating clothes to thrift stores and helped support nutritional education pro-

gram at St. Margaret’s Community Center by starting a garden• Partnered with CURES to promote the campus as a living lab for academic research and education. Here are some

examples of sustainability related research: •Student worked on categorizing the water use of University Hall•Coco Freling, completed her senior project on the connectivity of communications between sustainability staff •Sustainability Fellow integrated permaculture and garden techniques into classes through lectures and labs

• Increased outreach / community presence via streamlined social media presence• Increased investments in energy saving technologies and infrastructure• Increased number of electrical meters to accurately track consumption • Expanded LMU’s alternative energy with Solar Panels on Life Science Building• Created official accounting system for AASHE STARS, The Princeton Review, and Sierra Club cool schools list al-

lowing us to strategically manage our green brand and understand how our green initiatives impact our rankings

68

Waste and RecyclingWe are an Industry-Leading FM Service Team and were the first among California Insti-tutions of Higher Education to achieve a comprehensive Campus-Wide Recycling Pro-gram. We are celebrating 25 years of service to LMU and look forward to the future.

Our team’s success is due to our true partnership with members of the LMU community, especially the LMU Student Workers. Comprised of ten full-time FM Employees and seven part-time Student Workers, this FM Service Team has developed an innovative in-house operation that has become a blueprint for other higher education institutions looking to start a recycling program or expand upon existing recycling efforts.

We are proud to be another link in the LMU Sustainability chain, striving to make tomor-row a better place to be for all!

Bill Stonecypher24 Years

Fernando Gonzalez11 Years

Jeremiah Brown4 Years

Efren Chavez 2 Years

Ernesto De La Cruz10 Years

Enrique Garcia16 Years

Sergio Hernandez4 Years

Temo Lopez2 Years

Joe Molina14 Years

Ray Mota11 Years

Martin Alvarez2 Years

We AreFM

• Over two dozen FM Recycling Center Tours in FY 2015-‘16• Supported inaugural activities for the installation of LMU’s 16th President• Provided key support to LMU for Special Olympics World Games 2015• Hosted the America Recycles Day 2015 Celebration at LMU• Won 4 out of 8 Divisions in RecycleMania 2016• Aided the LMU Family of Schools with SFTV donations• Helped Cal State Northridge develop plans for their new Campus Recycling Center• Hosted the Earth Day 2016 Celebration at LMU• Assisted St. Teresa’s with Community Garden Start-up• FM Waste & Recycling and Student Housing successfully won and had two CalRecycles Grants in play dur-

ing FY 2015-’16 totaling over $100,000 in State Agency funds for LMU.

Highlights

70

We are FM

We AreFM

72

We are FM

We AreFM

We Are

74

We are FM