Citizen Charter - 1 - 1

flVhtu pkVZjflVhtu pkVZjflVhtu pkVZjflVhtu pkVZj

fpfdRlk] LokLF; ,ao ifjokj dY;k.k lsok;safpfdRlk] LokLF; ,ao ifjokj dY;k.k lsok;safpfdRlk] LokLF; ,ao ifjokj dY;k.k lsok;safpfdRlk] LokLF; ,ao ifjokj dY;k.k lsok;sa

mRrjk[k.MmRrjk[k.MmRrjk[k.MmRrjk[k.M

Citizen Charter - 2 - 2

mn~ns’;%& mn~ns’;%& mn~ns’;%& mn~ns’;%& xzkeh.k {ks=ksa esa jgus okyh efgykvksa rFkk cPpksa ds fy;s mRre Lrj dh mUur LokLF; ifjp;kZ miyC/k djkukAxzkeh.k {ks=ksa esa jgus okyh efgykvksa rFkk cPpksa ds fy;s mRre Lrj dh mUur LokLF; ifjp;kZ miyC/k djkukAxzkeh.k {ks=ksa esa jgus okyh efgykvksa rFkk cPpksa ds fy;s mRre Lrj dh mUur LokLF; ifjp;kZ miyC/k djkukAxzkeh.k {ks=ksa esa jgus okyh efgykvksa rFkk cPpksa ds fy;s mRre Lrj dh mUur LokLF; ifjp;kZ miyC/k djkukA

midsUnzmidsUnzmidsUnzmidsUnz midsUnz dk ukemidsUnz dk ukemidsUnz dk ukemidsUnz dk uke lwpuk iV~Vlwpuk iV~Vlwpuk iV~Vlwpuk iV~V fu%’kqYd lsok;sa@lqfo/kk;sa

dk;ZdrkZ@dk;ZdrhZ dk uke [kqyus dk le;

& & izkr%08 cts ls vijkUg 2-00 cts rd A ¼xzh”edkyhu 01 vizSy ls 31 vDVwcj½ & izkr% 09 cts ls vijkUg 3-00 cts rd A ¼’khrdkyhu 01 uoEcj ls 31 ekpZ ½ & dk;ZdrhZ izR;sd lIrkg fQDl&Ms&vizksp dk;Zdze ds vUrxZr fuEuor~ dk;Zdze djrh gSS%& lkseokj&lkseokj&lkseokj&lkseokj& Dyhfud vFkok ‘kfuokj dks NwVk gqvk vkmVjhp iwjk djukA eaxyokjeaxyokjeaxyokjeaxyokj& {ks= Hkze.k ,oa ifjokj fu;kstu laca/kh lykg nsukA oq/kokjoq/kokjoq/kokjoq/kokj & midsUnz fnol] ekg ds izFke cq)okj dks xHkZorh ekrkvksa ,oa cPpkas dk Vhdkdj.k dk;Z

rFkk ‘ks”k cq)okj dks ih0,u0lh0 pSdvi ,oa ifjokj dY;k.k lEcU/kh ijke’kZA o`gLifrokjo`gLifrokjo`gLifrokjo`gLifrokj& {ks= Hkze.k ,oa ifjokj fu;kstu laca/kh lykg nsukA ‘kqdzokj‘kqdzokj‘kqdzokj‘kqdzokj & ekg ds r`rh; ‘kqdzokj dks lSDVksfj;y ehfVax esa ,oa prqZFk ‘kqdzokj dks Cykd Lrjh;

cSBd esa Hkkxhnkjh ,oa vU; ‘kqØokj dks {ks= Hkze.kA ‘kfuokj&‘kfuokj&‘kfuokj&‘kfuokj& xzkeh.k LokLF; ,oa iks”k.k fnol @ LokLF; f’k{kk nsukA xzkeh.k LokLF; ,oa iks”k.k fnol ds varxZr vkaxuckMh ,oa vk’kk dk;ZdrhZ ds lkFk uotkr f’k’kqvksa dk Vhdkdj.k djuk] thjks Mkst iksfy;ks MªkIl fiykuk ,oa Mk;fj;k ,oa fueksfu;k jksx dk mipkj djukA ,0,u0,e0 }kjk vkaxuckMh esa tk dj midsUnz fnol ds NwVs gq;s cPpksa dk Vhdkdj.k ,oa xHkhZorh efgykvksa dk Vhdkdj.k djuk ,oa LokLF; f’k{kk iznku djukA blds vfrfjDr vU; nSfud dkblds vfrfjDr vU; nSfud dkblds vfrfjDr vU; nSfud dkblds vfrfjDr vU; nSfud dk;Z %&;Z %&;Z %&;Z %& Vhdkdj.k] ih0,p0lh0 eq[;ky; ij ehfVax vkfn&tkus dk

le;] LFkku vkSj ykSVus dk lEHkkfor le; midsUnz ij iznf’kZr fd;k tkukA ¼1½ xHkZorh ekrkvksa dk iathdj.k%& tuuh lqj{kk ;kstuk ds vUrxZr feyus okyh izksRlkgu jkf’k dh tkudjh nsukA ¼2½ xHkZorh ekrkvksa dks fVVusl dk Vhdkdj.kA ¼3½ xHkZorh ekrkvksa dh izlo iwoZ dh ns[kHkky o vk;ju Qksfyd xksfy;ksa dk forj.kA

Citizen Charter - 3 - 3

& QkekZflLV

¼4½ lqjf{kr izlo djuk ,oa laLFkkxr izlo dh tkudkjh nsuk] gkbZfjDl ekrk dks le; ij igpku dj lqjf{kr izlo ij jSQj djukA ¼5½ izlo i’pkr~ eka o cPps dh ns[kHkky djukA ¼6½ cPpksa esa Vh0ch0] iksfy;ks] fMIFkhfj;k] fVVusl] dkyh [kaklh] iSUVkoSySUV] gSisVkbZfVl&ch o feftYl dk Vhdkdj.k djuk rkfd cPpkas dks tkuysok fcekfj;ksa ls cpk;k tk ldsA ¼7½ Mk;fj;k o fueksfu;k ds jksx dk mipkjA ¼8½ jrksa/kh jksx ls cpko ds fy;s foVkfeu **,**?kksy rFkk jDrkYrk ls cpkus gsrq vk;ju Qksfyd dh xksfy;ksa dk forj.kA ¼9½ y{; nEifRr;ksa dk c/;kdj.k djus ij efgyk ykHkkFkhZ dks 2200 :0 ¼*ih0ih0,l0 izlo mijkUr 7 fnu ds Hkhrj½ rFkk lkekU; voLFkk esa 1400 :0 izksRlkgu jkf’k c/;kdj.k ij efgyk ykHkkFkhZ dks fnykuk rFkk iq:”k ulcUnh ¼,u-,l-oh-½ djokus ij 2000 :0 izksRlkgu jkf’k fnykukA ¼10½ xHkZ fujks/kd] lkexzh] fiYl] fujks/k dk forj.k ,ao ywi fuos’kuA ¼11½ ifjokj dY;k.k dh tkudkjh nsuk ik= nEifRr;ksa dks izsfjr djuk o ykHkkfFkZ;ksa dk QkyksviA ¼12½ ladzked jksxksa dh igpku o mipkjA ¼13½ ,M~l@jfrjksx@;ksu jksx ds fo”k; esa izpkj&izlkj ,oa ,p0vkbZ0oh0 ,M~l ls cpko dh lykg nsukA ¼14½ tUe&e`R;q dk iathdj.k djokus esa lg;ksx djuk] iathdj.k ls feyus okys okys ykHkksa dh tkudkjh nsukA ¼15½ MkV~l dk;Zdze ds vUrxZr {k; jksx dk mipkj rFkk fu%’kqYd nokbZ;ksa dk 6 ekg ;k 9 ekg rd forj.kA & QkekZflLV dk uke @ fpfUgr midsUnzksa ij dk;Zdk;Zdk;Zdk;Z %& izkFkfed fpfdRlk miyC/k djkuk] tuekul dks lHkh jk”Vªh; dk;ZØeksa dh tkudkjh nsukA tuekul dk nkf;Ro gS fd fpfUgr lqfo/kkvksa ds u feyus ij f’kdk;r iathdk esa f’kdk;r ntZ djsa rFkk viuk lq>ko nsa rkfd O;oLFkkvkas dks lqxe ,oa mRd`”B cuk;k tk ldsA f’kdk;r iathdk ,0,u0,e0 ds ikl miyC/k gSA

Citizen Charter - 4 - 4

mn~ns’;%& mn~ns’;%& mn~ns’;%& mn~ns’;%& xzkeh.k {xzkeh.k {xzkeh.k {xzkeh.k {ks=ksa esa jgus okys yksxksa] xjhcksa] efgykvksa rFkk cPpksa ds fy;s mRre Lrj dh mUur LokLF; ifjp;kZ miyC/k djkukAks=ksa esa jgus okys yksxksa] xjhcksa] efgykvksa rFkk cPpksa ds fy;s mRre Lrj dh mUur LokLF; ifjp;kZ miyC/k djkukAks=ksa esa jgus okys yksxksa] xjhcksa] efgykvksa rFkk cPpksa ds fy;s mRre Lrj dh mUur LokLF; ifjp;kZ miyC/k djkukAks=ksa esa jgus okys yksxksa] xjhcksa] efgykvksa rFkk cPpksa ds fy;s mRre Lrj dh mUur LokLF; ifjp;kZ miyC/k djkukA

izkFkfed LokLF; dsUnzizkFkfed LokLF; dsUnzizkFkfed LokLF; dsUnzizkFkfed LokLF; dsUnz izkFkfed LokLF; dsUnz dk ukeizkFkfed LokLF; dsUnz dk ukeizkFkfed LokLF; dsUnz dk ukeizkFkfed LokLF; dsUnz dk uke lwpuk iV~Vlwpuk iV~Vlwpuk iV~Vlwpuk iV~V iathdj.k ‘kqYd :0 9@& 15 fnu ds fy;s ekU;

& & & & izHkkjh fpfdRlkf/kdkjh & fpfdRlkf/kdkjh & QkekZflLV & us= lgk;d & [kqyus dk le; & vkikrdkyhu lsok;sa & esfMdksyhxy lsok;sa & ckg~;% jksxh foHkkx dh lsok;sa & lkekU; tkap lsok;sa & ifjokj dY;k.k ,ao ekr` f’k’kq dY;k.k lsok;sa

& & & & izHkkjh fpfdRlk vf/kdkjh dk uke ¼1½ ¼2½ & QkekZflLV dk uke & us= lgk;d dk uke & izkr%08 cts ls vijkUg 2-00 cts rd ¼xzh”edkyhu 01 vizSy ls 31 vDVwcj½ & izkr% 09 cts ls vijkUg 3-00 cts rd ¼’khrdkyhu 01 uoEcj ls 31 ekpZ ½ & 24 ?kUVs lsok;sa miyC/k gaSa & 24 ?kUVs lsok;sa miyC/k gaSaa & lkekU; jksxh ds fy;s mipkj miyC/k gSA & ey] ew=] jDr] eysfj;k ,ao Vh0ch0¼LiwVe½ & ¼1½ xHkZorh ekrkvksa dk iath;uA ¼2½ xHkZorh ekrkvksa dks fVVusl dk Vhdkdj.kA ¼3½ xHkZorh ekrkvksa dh izlo iwoZ dh ns[kHkky o vk;ju Qksfyd xksfy;ksa dk forj.kA ¼4½ lqjf{kr izloA ¼5½ izlo i’pkr~ eka o cPps dh ns[kHkkyA ¼6½ cPpksa esa Vh0ch0] iksfy;ks] fMIFkhfj;k] fVVusl] dkyh [kaklh] iSUVkoSySUV] gSisVkbZfVl&ch o feftYl dk Vhdkdj.kA ¼7½ Mk;fj;k o fueksfu;k ds jksx dk mipkj ¼8½ jrkSa/kh jksx ls cpko ds fy;s foVkfeu **,* ?kksy rFkk jDr vYirk ls cpko gsrq vk;ju Qksfyd dh xksfy;ksa dk forj.kA ¼9½ y{; nEifRr;ksa dk ca/;kdj.k] ik= nEifRr;ksa dks izsfjr djuk o ykHkkfFkZ;ksa dk QkyksviA ¼10½ xHkZ fujks/kd lkexzh] fiYl] fujks/k dk foj.k ,ao dkWij&Vh fuos’kuA

Citizen Charter - 5 - 5

& & & & ulcUnh iq:”k & efgyk ulcUnh & ladzked jksx ,ao fofHkUu dk;Zdzeksa dh lsok;sa%& & Vhdkdj.k lsok;sa & us= mipkj & dq”B mipkj & eysfj;k mipkj & vko’;d laLFkkxr izlo lsok;sa &,0vkj0oh0¼dqRrs dkVs ds Vhds½ & & & & var jksxh foHkkx dh lsok;svar jksxh foHkkx dh lsok;svar jksxh foHkkx dh lsok;svar jksxh foHkkx dh lsok;saa aa &,EcwysaUl lsok;sa lwpuk ds vf/kdkj vf/kfu;e *2005^ ds varxZr lwpuk ds vf/kdkj vf/kfu;e *2005^ ds varxZr lwpuk ds vf/kdkj vf/kfu;e *2005^ ds varxZr lwpuk ds vf/kdkj vf/kfu;e *2005^ ds varxZr lwpuk vf/kdkjh &lwpuk vf/kdkjh &lwpuk vf/kdkjh &lwpuk vf/kdkjh & vihyh; vf/kdkjh & vihyh; vf/kdkjh & vihyh; vf/kdkjh & vihyh; vf/kdkjh & f’kdk;r &f’kdk;r &f’kdk;r &f’kdk;r &

¼11½ ladzked jksxksa dh igpku o mipkjA ¼12½ ,M~l@jfrjksx@;ksu jksx ds fo”k; esa izpkj&izlkj ,oa cpko dh lykgA ¼13½ tUe&e`R;q dk iathdj.k ,oa iathdj.k gksus okys ykHk dh tkudkjh nsukA ¼14½ MkV~l dk;Zdze ds vUrxZr {k; jksx dk mipkj] fu%’kqYd nokbZ;ksa dk 6 ekg ; 9 ekg ds forj.kA & f’kfoj fnol ij & f’kfoj fnol ij & miyC/k gSaA & miyC/k gSaA & miyC/k gSaA & miyC/k gSaA & miyC/k gSaA & miyC/k gSaA & 24 ?kUVs miyC/k gSaA & miyC/k gSaA ‘k¸;kvksa dh la[;k&4 MkDVj dh lykg ij ejht dks izkFkfed LokLF; dsUnz esa HkrhZ jgus dh lqfo/kk miyC/k gSA & 24 ?kUVs miyC/k gSaA :0 19@& izfr fdyksehVj U;wure 100@& :0A 5 fdeh0 rd vfrfjDr :0 39@& izfr fdyksehVj & izHkkjh fpfdRlkf/kdkjh & eq[; fpfdRlk vf/kdkjh lwpuk ds vf/kdkj vf/kfu;e 2005 ds vUrxZr 10@ &:0 ‘kqYd tek dj fpfdRlk foHkkx ls lEcfU/kr lwpukvksa dh tkudkjh fu;ekuqlkj miyC/k djk;h tkrh gSA f’kdk;r iqfLrdk izHkkjh fpfdRlk vf/kdkjh ds ikl miyC/k gSA lsok;sa u feyus ij fpfdRlk vf/kdkjh ls f’kdk;r dj ,oa lq>ko nsdj fpfdRlk O;oLFkk dks lqn`<+ djus esa lg;ksx nsaA

Citizen Charter - 6 - 6

lkeqnkf;d LokLF; lkeqnkf;d LokLF; lkeqnkf;d LokLF; lkeqnkf;d LokLF; dsUnzdsUnzdsUnzdsUnz

lkeqnkf;d LokLF; dsUnz dk lkeqnkf;d LokLF; dsUnz dk lkeqnkf;d LokLF; dsUnz dk lkeqnkf;d LokLF; dsUnz dk ukeukeukeuke

lwpuk iV~Vlwpuk iV~Vlwpuk iV~Vlwpuk iV~V

iathdj.k ‘kqYd 10@&:0 15 fnu ds fy;s ekU;]

fpfdRlk vf/kdkjh & iSjkesfMdy LVkQ & [kqyus dk le; & okg~; jksxh foHkkx lsok;saokg~; jksxh foHkkx lsok;saokg~; jksxh foHkkx lsok;saokg~; jksxh foHkkx lsok;sa & vkdfLed lsok;sa & esfMdksyhxy lsok;sa & tkap lqfo/kk;sa& tkap lqfo/kk;sa& tkap lqfo/kk;sa& tkap lqfo/kk;sa & ,Dl&js lqfo/kk;sa & vkijs’ku dh lqfo/kk;sa & izlo lsok;sa &vko’;d@tfVy izlo dh lqfo/kk

& fpfdRlk v/kh{kd & miyC/k ¼dk;Zfnol esa 24 ?kUVs miyC/k½ & ltZu & izfrfnu miyC/k & fQthf’k;u & izfrfnu miyC/k & cky jksx fo’ks”kK & izfrfnu miyC/k & MssUVy ltZu & izfrfnu miyC/k & efgyk fpfdRld & izfrfnu miyC/k & iSFkkykWftLV & fpfdRlk bdkbZ esa fo’ks”kK ,oa lqfpfdRlk bdkbZ esa fo’ks”kK ,oa lqfpfdRlk bdkbZ esa fo’ks”kK ,oa lqfpfdRlk bdkbZ esa fo’ks”kK ,oa lqfo/kk dh miyC/krk gksus ijAfo/kk dh miyC/krk gksus ijAfo/kk dh miyC/krk gksus ijAfo/kk dh miyC/krk gksus ijA & ,usLFksfVLV fpfdRlk bdkbZ esa fo’ks”kK ,oa lqfo/kk dh miyC/krk gksus ijAfpfdRlk bdkbZ esa fo’ks”kK ,oa lqfo/kk dh miyC/krk gksus ijAfpfdRlk bdkbZ esa fo’ks”kK ,oa lqfo/kk dh miyC/krk gksus ijAfpfdRlk bdkbZ esa fo’ks”kK ,oa lqfo/kk dh miyC/krk gksus ijA & us= ltZu fpfdRlk bdkbZ esa fo’ks”kK ,oa lqfo/kk dh miyC/krk gksus ijAfpfdRlk bdkbZ esa fo’ks”kK ,oa lqfo/kk dh miyC/krk gksus ijAfpfdRlk bdkbZ esa fo’ks”kK ,oa lqfo/kk dh miyC/krk gksus ijAfpfdRlk bdkbZ esa fo’ks”kK ,oa lqfo/kk dh miyC/krk gksus ijA & QkekZflLV & izfrfnu miyC/k & ySc VsDuhf’k;u & izfrfnu miyC/k & ,Dl&js VsDuhf’k;u & izfrfnu miyC/k & us= lgk;d & izfrfnu miyC/k & LVkQ ulZ & izfrfnu miyC/k & izkr% 08 cts ls vijkUg 02 cts rd ¼xzh”edkyhu 01 vizSy ls 31 vDVwcj½ & izR;sd fnu lqcg 09 cts ls vijkUg 03 cts rdA ¼’khrdkyhu 01 uoEcj ls 31 ekpZ½ & 24 ?k.Vs miyC/kA & 24 ?k.Vs miyC/k gSA & ey ew= jDr ,oa LiwVe dh tk¡pA & miyC/k gSaA & miyC/k gS @miyC/k ugha gSaA & 24 ?kUVas miyC/k gSaA & miyC/k gSa@miyC/k ugha gSA

Citizen Charter - 7 - 7

& Vhdkdj.k & us= mipkj lsok;sa & dq”B mipkj lsok;sa & {k; mipkj &,0vkj0oh0¼dqRrs dkVs ds Vhds½ & ifjokj dY;k.k lsok;sa& ifjokj dY;k.k lsok;sa& ifjokj dY;k.k lsok;sa& ifjokj dY;k.k lsok;sa

& izR;sd cq/kokjA & izfrfnu miyC/kA & izfrfnu miyC/kA & izfrfnu miyC/kA MkV~l dk;ZØe ds vUrxZr fu%’kqYd nokbZ;k¡ dsVsxjh vuqlkj f[kyk;h ,oa forfjr dh tkrh gSaA & 24 ?kUVsa miyC/k gSaA ¼1½ xHkZorh ekrkvksa dk iath;u ¼2½ xHkZorh ekrkvksa dks fVVusl dk Vhdkdj.k ¼3½ xHkZorh ekrkvksa dh izlo iwoZ dh ns[kHkky o vk;ju Qksfyd xksfy;ksa dk forj.kA ¼4½ lqjf{kr izlo& laLFkkxr izlo dh lykg ,oa izlo djkukA ¼5½ izlo i’pkr~ ekWa o cPps dh ns[kHkkyA ¼6½ cPpksa esa Vh0ch0] iksfy;ks] fMIFkhfj;kk] fVVusl o dkyh [kkalh iSUVkoSySUV] gSisVkbZfVl&ch o feftYl dk Vhdkdj.kA ¼7½ Mk;fj;k o fueksfu;k ds jksx dk mipkjA ¼8½ jrkSa/kh jksx ls cpko ds fy;s foVkfeu **,* ?kksy rFkk jDr vYirk ls cpko gsrq vk;ju Qksfyd dh xksfy;ksa dk forj.kA ¼9½ y{; nEifRr;ksa dk c/;kdj.k djus ij efgyk ykHkkFkhZ dks 2200:0 ¼*ih0ih0,l0 izlo mijkUr 7 fnu ds Hkhrj½ rFkk lkekU; voLFkk esa 1400 :0 izksRlkgu jkf’k c/;kdj.k ij efgyk ykHkkFkhZ dks fnykuk rFkk iq:”k ulcUnh ¼,u-,l-oh-½ djokus ij 2000 :0 izksRlkgu jkf’k fnykukA ¼10½ xHkZ fujks/kd lkexzh] fiYl] fujks/k dk foj.k ,ao ywi fuos’kuA ¼11½ ifjokj dY;k.k dh tkudkjh nsuk ik= nEifRr;ksa dks izsfjr djuk o ykHkkfFkZ;ksa dk QkyksviA ¼12½ ladzked jksxksa dh igpku o mipkjA ¼13½ ,M~l@jfrjksx@;ksu jksx ds fo”k; esa izpkj&izlkj ,oa cpkoA ¼14½ tUe&e`R;q dk iathdj.kA

Citizen Charter - 8 - 8

vUr% jksxh foHkkx&vUr% jksxh foHkkx&vUr% jksxh foHkkx&vUr% jksxh foHkkx& lwpuk ds vf/kdkj vf/kfu;e *2005^ lwpuk ds vf/kdkj vf/kfu;e *2005^ lwpuk ds vf/kdkj vf/kfu;e *2005^ lwpuk ds vf/kdkj vf/kfu;e *2005^ ds varxZr ds varxZr ds varxZr ds varxZr yksd yksd yksd yksd lwpuk vf/kdkjh &lwpuk vf/kdkjh &lwpuk vf/kdkjh &lwpuk vf/kdkjh & vihyh; vf/kdkjh & vihyh; vf/kdkjh & vihyh; vf/kdkjh & vihyh; vf/kdkjh & f’kdk;r &f’kdk;r &f’kdk;r &f’kdk;r &

¼15½ iq:”k ulcUnh fu/kkZfjr f’kfoj fnol ij ¼16½ efgyk ulcUnh fu/kkZfjr f’kfoj fnol ij & ‘kS¸;kvkas dh la[;k&30@10 HkrhZ iathdj.k ‘kqYd & :0 20@fnu 3 fnu ds ckn ch0ih0,y0 dkMZ /kkjdksa dh HkrhZ & fu%’kqYd & fpfdRlk v/kh{kd@izHkkjh fpfdRlkf/kdkjh & eq[; fpfdRlk vf/kdkjh

lwpuk ds vf/kdkj vf/kfu;e 2005 ds vUrxZr 10@&:0 ‘kqYd tek dj fpfdRlk foHkkx ls lEcfU/kr lwpukvksa dh fu;ekuqlkj tkudkjh miyC/k djk;h tkrh gSA

f’kdk;r iqfLrdk fpfdRlk v/kh{kd@izHkkjh fpfdRlk vf/kdkjh ds ikl miyC/k gSA lsok;sa u feyus ij fpfdRlk vf/kdkjh ls f’kdk;r dj ,oa lq>ko nsdj fpfdRlk O;oLFkk dks lqn`<+ djus esa lg;ksx nsaA

Citizen Charter - 9 - 9

ftyk fpfdRlky; iq:”k@csl@la;qDr fpfdRlky;ftyk fpfdRlky; iq:”k@csl@la;qDr fpfdRlky;ftyk fpfdRlky; iq:”k@csl@la;qDr fpfdRlky;ftyk fpfdRlky; iq:”k@csl@la;qDr fpfdRlky; lwpuk iV~Vlwpuk iV~Vlwpuk iV~Vlwpuk iV~V & iathdj.k ‘kqYd :0 19@& 15 fnuksa ds fy, ekU;A & fpfdRlky; dk uke & izeq[k@eq[; fpfdRlk v/kh{kd & le; & vkikrdkyhu lsok;sa & esfMdksyhxy lsok;sa & lkekU; lsok;sa%& ¼1½ ‘kY; fpfdRlk foHkkx ¼2½ dk; fpfdRlk foHkkx ¼3½ cky jksx foHkkx ¼4½ vfLFk jksx foHkkx ¼5½ us= mipkj foHkkx ¼6½ ukd&dku&xyk foHkkx ¼7½ nUr foHkkx

& & & & 24 ?kUVs miyC/k gSA & 24 ?kUVs miyC/k gSA & izkr% 08 cts ls vijkUg 02 cts rd ¼xzh”edkyhu 01 vizSy ls 31 vDVwcj½ & lqcg 09 cts ls vijkUg 03 cts rdA ¼’khrdkyhu 01 uoEcj ls 31 ekpZ½ & ‘kY;d ¼uke½ & dk; fpfdRld dk uke 1& 2& &fpfdRld dk uke 1& 2& &fpfdRld dk uke 1& 2& &fpfdRld dk uke 1& 2& &fpfdRld dk uke 1& 2& &fpfdRld dk uke

Citizen Charter - 10 - 10

¼8½ ,usLFkhfl;k foHkkx ¼9½ iSFkkyksth foHkkx ¼10½ jsfM;ksykWth foHkkx ¼11½ vYVªklkmUM foHkkx ¼12½ bUVsfUlo ds;j ;wfuV ¼13½ CyM cSad ¼14½ fQft;ksFkSjsih ;fuV ¼15½ vkdwis’kuy fFkjSih ;wfuV ¼16½ bUVsfUlo dkfMZ;d ds;j ;wfuV ¼17½ IykfLVd ,ao cuZ ;wfuV

& MsUVy gkbZftfuLV &fpfdRld dk uke 1& 2& &fpfdRld dk uke 1& 2& & fpfdRld dk uke 1& 2& & fpfdRld dk uke 1& 2& & fpfdRld dk uke 1& 2& & fpfdRld dk uke 1& 2& & HkkSfrd fpfdRld dk uke 1& 2& & HkkSfrd fpfdRld dk uke 1& 2& & fpfdRld dk uke 1& 2& & fpfdRld dk uke

Citizen Charter - 11 - 11

¼18½ Ropk ,ao peZ jksx fo’ks”kK ¼19½ Mk;ysfll ¼20½ U;wjksyksth lsok;s ¼21½ dsVLdsu lsok;sa ¼22½ vU; fof’k”V fpfdRlk lsok;sa sa & vk;q”k dk;Zdze ds vUrxZrvk;q”k dk;Zdze ds vUrxZrvk;q”k dk;Zdze ds vUrxZrvk;q”k dk;Zdze ds vUrxZr%& &gksE;ksiSfFkd lsok;sa &vk;qosZfnd lsok;sa

� vUr% jksxh foHkkxvUr% jksxh foHkkxvUr% jksxh foHkkxvUr% jksxh foHkkx � izkbosV okMZizkbosV okMZizkbosV okMZizkbosV okMZ � isbax isbax isbax isbax okMZokMZokMZokMZ

ifjokj dY;k.k%&ifjokj dY;k.k%&ifjokj dY;k.k%&ifjokj dY;k.k%& � Vhdkdj.k � iq:”k ulcUnh � uks Ldsyfiy cklsDVeh¼,u0,l0oh½ � efgyk ulcUnh

& fpfdRld dk uke & fpfdRld dk uke & fpfdRld dk uke & fpfdRld dk uke & vkbZ0lh0Vh0lh ¼izfrfnu½ & ,0vkj0Vh0 lsUVj ¼,.Vh fjVªksokbZjy VªhVeSUV½¼izfrfnu½ + & miyC/k gSA & fpfdRld dk uke & QkekZflLV ¼Hks”kftd½ dk uke & fpfdRld dk uke & QkekZflLV dk uke & ‘kS;~;kvksa dh la[;k& & ‘kS;~;kvksa dh la[;k& & izR;sd fnu fpfdRlk bdkbZ esa fo’ks”kK dhfpfdRlk bdkbZ esa fo’ks”kK dhfpfdRlk bdkbZ esa fo’ks”kK dhfpfdRlk bdkbZ esa fo’ks”kK dh miyC/krk gksus ijAmiyC/krk gksus ijAmiyC/krk gksus ijAmiyC/krk gksus ijA & izR;sd eaxyokj & izR;sd fnu & izR;sd fnu & izR;sd fnu

Citizen Charter - 12 - 12

� feuhySi � ysizksLdksfid � fujks/k � fiYl

&iksLVekVZe iksLVekVZe iksLVekVZe iksLVekVZe

& ,0vkj0oh0¼dqRrs dkVs ds Vhds½& ,0vkj0oh0¼dqRrs dkVs ds Vhds½& ,0vkj0oh0¼dqRrs dkVs ds Vhds½& ,0vkj0oh0¼dqRrs dkVs ds Vhds½

&LokLF;@fpfdRldh; ijh{k.k izek.k &LokLF;@fpfdRldh; ijh{k.k izek.k &LokLF;@fpfdRldh; ijh{k.k izek.k &LokLF;@fpfdRldh; ijh{k.k izek.k i=½ i=½ i=½ i=½

&turk ls &turk ls &turk ls &turk ls feyus dk le;feyus dk le;feyus dk le;feyus dk le; &f’kdk;r ,ao lq>ko iqfLrdk&f’kdk;r ,ao lq>ko iqfLrdk&f’kdk;r ,ao lq>ko iqfLrdk&f’kdk;r ,ao lq>ko iqfLrdk

&fpfdRldh; lsokvksa ds fy;s ns;&fpfdRldh; lsokvksa ds fy;s ns;&fpfdRldh; lsokvksa ds fy;s ns;&fpfdRldh; lsokvksa ds fy;s ns; ‘kqDy dk fooj.k%& ‘kqDy dk fooj.k%& ‘kqDy dk fooj.k%& ‘kqDy dk fooj.k%&

&okã jksxh foHkkx iathdj.k ‘kqYd & var% jksxh HkrhZ dk ‘kqYd & isbax okMZ HkrhZ dk ‘kqYd & iSFkkyksth VsLVksa dk fooj.k & ,Dl&js VsLVksa dk fooj.k & vYVªklkmUV dk fooj.k

� vU; lqfo/kk;sa%&vU; lqfo/kk;sa%&vU; lqfo/kk;sa%&vU; lqfo/kk;sa%& & jSu clsjk & lqyHk ‘kkSpky; & tuvkS”kf/k dsUnz @ ih0lh0vks0@ dSUVhu@fdpu@tujsVj d{k@cSad

& izR;sd fnu & izR;sd fnu & izR;sd fnu & izR;sd fnu & miyC/k gSA & izeq[k@eq[; fpfdRlk v/kh{kd¼izkr% 10-00 cts ls vijkUg 2-00 cts rd izR;sd dk;Zfnol½ & izkr% 11-00 cts ls vijkUg 12-00 cts & vkdfLed foHkkx ,ao izeq[k@eq[; fpfdRlk v/kh{kd ds dk;kZy; esa miyC/k gS & 19/-

& 98@& & ‘kklu }kjk tkjh jsVfyLV iznf’kZr dh tk;sxhA & rnSo & rnSo & rnSo

Citizen Charter - 13 - 13

� lwpuk vf/kdkj vf/kfu;e dlwpuk vf/kdkj vf/kfu;e dlwpuk vf/kdkj vf/kfu;e dlwpuk vf/kdkj vf/kfu;e ds vUrxZrs vUrxZrs vUrxZrs vUrxZr & & & & yksd yksd yksd yksd lwpuk vf/kdkjh & & izFke vihyh; vf/kdkjh

& izeq[k@eq[; fpfdRlk v/kh{kd dk uke &eq[; fpfdRlk vf/kdkjh

lwpuk ds vf/kdkj vf/kfu;e 2005 ds vUrxZr 10@&:0 ‘kqYd tek dj fpfdRlk foHkkx ls lEcfU/kr lwpukvksa dh fu;ekuqlkj tkudkjh miyC/k djk;h tkrh gSA

Citizen Charter - 14 - 14

ftyk efgyk fpfdRlky;ftyk efgyk fpfdRlky;ftyk efgyk fpfdRlky;ftyk efgyk fpfdRlky; lwpuk iV~Vlwpuk iV~Vlwpuk iV~Vlwpuk iV~V � iathdj.k ‘kqYd :0 19@& 15 fnuksa ds

fy, ekU;A � fpfdRlky; dk uke � izeq[k@eq[; fpfdRlk v/kh{kd dk uke � lkekU; lsok,W ¼le;½

� vkikrdkyhu lsok;sa � esfMdksyhxy lsok;sa

� L=h jksx foHkkx

� cky jksx fo’ks”kK � ,usLFksfVLV � vYVªklksuksflLV

lkekU; lsok;sa

& & & izkr% 08 cts ls 02 cts vijkUg rd ¼xzh”edkyhu 01 vizSy ls 31 vDVwcj½ & lqcg 09 cts ls vijkUg 03 cts rdA ¼’khrdkyhu 01 uoEcj ls 31 ekpZ½ & 24 ?kUVs miyC/k gSaA & 24 ?kUVs miyC/k gSaA &Mk0-------------------------------------------------------------- &Mk0-------------------------------------------------------------- &Mk0-------------------------------------------------------------- &Mk0-------------------------------------------------------------- &Mk0-------------------------------------------------------------- &Mk0-------------------------------------------------------------- &Mk0-------------------------------------------------------------- &Mk0-------------------------------------------------------------- & & & & fpfdRld dk uke & izlo iwoZ tkap & izlo lsok;sa & vkdfLed@tfVy izlo izcU/ku lqfo/kk;s & izlwfr i’pkr~ lsok;sa & xHkZ lekiu lqfo/kk;sa & cky jksx foHkkx

Citizen Charter - 15 - 15

var% jksx foHkkx okã jksxh foHkkx ifjokj dY;k.k dh lqfo/kk;sa%& & efgyk ulcUnh & feuhySi & ysizksLdksih & vksjyfiYl & fujks/k & dkij&Vh � lwpuk vf/kdkj vf/kfu;e ds vUrxlwpuk vf/kdkj vf/kfu;e ds vUrxlwpuk vf/kdkj vf/kfu;e ds vUrxlwpuk vf/kdkj vf/kfu;e ds vUrxZrZrZrZr

& yksd & yksd & yksd & yksd lwpuk vf/kdkjh & & izFke vihyh; vf/kdkjh

& Vhdkdj.k & iSFkkyksth & vYVªklkmUM & fuvksusVksyksth & bUQVhZfyVh Dyhfud & ‘kS;~;kvksa dh la[;k & izR;sd fnu & izR;sd fnu fpfdRlk bdkbZ esa fo’ks”kK dh miyCfpfdRlk bdkbZ esa fo’ks”kK dh miyCfpfdRlk bdkbZ esa fo’ks”kK dh miyCfpfdRlk bdkbZ esa fo’ks”kK dh miyC/krk gksus ijA/krk gksus ijA/krk gksus ijA/krk gksus ijA & izR;sd fnu & izR;sd fnu & izR;sd fnu & izR;sd fnu & izeq[k@eq[; fpfdRlk v/kh{kd dk uke &eq[; fpfdRlk vf/kdkjh

lwpuk ds vf/kdkj vf/kfu;e 2005 ds vUrxZr 10@&:0 ‘kqYd tek dj fpfdRlk foHkkx ls lEcfU/kr lwpukvksa dh fu;ekuqlkj tkudkjh miyC/k djk;h tkrh gSA

Citizen Charter - 16 - 16

eq[; fpfdRlk vf/kdkjh dk;kZy;eq[; fpfdRlk vf/kdkjh dk;kZy;eq[; fpfdRlk vf/kdkjh dk;kZy;eq[; fpfdRlk vf/kdkjh dk;kZy; lwpuk iV~Vlwpuk iV~Vlwpuk iV~Vlwpuk iV~V � eq[; fpfdRlk vf/kdkjh dk uke � turk ls feyus dk le; � fnO;kax izek.k&i= � vk;q izek.k&i=¼ek0 mPp U;k;ky; mRrjk[k.M] uSuhrky ds vkns’k ds

vuqikyu esa l{ke U;k;ky; }kjk vk;q izek.k&i= ekaxs tkus ij½ � [kk| inkFkZ fodzsrkvksa dk iath;u ,ao fcdzh ij fu;a=.k � tUe&e`R;q iathdj.k

&&&& 03 cts vijkUg ls 05 cts vijkUg rd & izR;sd oq/kokj & izR;sd eaxyokj & izR;sd dk;Zfnol & rnSo & rnSo & jftLVªkj] LFkkuh; {ks= dh vf/kdkfjrk ds Hkhrj % uxj LokLF; vf/kdkjh ¼tgkW gSa½ & jftLVªkj] LFkkuh; {ks= mDr dSUVksuesUV {ks= dh vf/kdkfjrk ds Hkhrj % dSUVksuesUV cksMZ ds vf/k’kklh vf/kdkjh ¼tgkW gSa½ & jftLVªkj] LFkkuh; {ks= uxj iapk;r dh vf/kdkfjrk ds Hkhrj % uxj iapk;r ds vf/k’kklh vf/kdkjh & jftLVªkj] LFkkuh; {ks= xzke iapk;r dh vf/kdkfjrk ds Hkhrj % xzke iapk;r fodkl vf/kdkjh & jktdh; ftyk@csl@efgyk@la;qDr fpfdRlky;ksa ds eq[; fpfdRlk v/kh{kdksa@izeq[k v/kh{kd] lkeqnkf;d LokLF; dsUnzksa] izkFkfed LokLF; dsUnz ,oa vfrfjDr izkFkfed LokLF; dsUnzksa ds izHkkjh fpfdRlkf/kdkjh dks muds laLFkku esa ?kfVr tUe& e`R;q ds iathdj.k gsrq jftLVªkj ¼tUe& e`R;q½ ?kksf”kr fd;k x;k gS A

Citizen Charter - 17 - 17

� f’kdk;r iqfLrdk@lq>ko iqfLrdk � lwpuk vf/kdkj vf/kfu;e ds vUrxZr%& & yksd lwpuk vf/kdkjh � vihyh; vf/kdkjh

� ih0,u0Mh0Vh0 ,DV ¼izhusVy MkbZxksfUlfVd VSLV½ ds

vUrxZr& lnL; lfpo & Appropriate Authority ¼leqfpr izkf/kdkjh½

� jkT; Lrjh; fpfdRlk izek.k i= ¼eq[; fpfdRlk vf/kdkjh] nsgjknwu ek=½

� Ek.My Lrjh; fpfdRlk izek.k i= � ftyk Lrjh; fpfdRlk izek.k i=

& miyC/k gSA

& vij eq[; fpfdRlk vf/kdkjh & eq[; fpfdRlk vf/kdkjh

& eq[; fpfdRlk vf/kdkjh & ftyk vf/kdkjh & ekg ds izFke ,oa r`rh; xq:okj & izR;sd cq/kokj & izfrfnu

Citizen Charter - 18 - 18

vU; dY;k.kdkjh ;kastuk,avU; dY;k.kdkjh ;kastuk,avU; dY;k.kdkjh ;kastuk,avU; dY;k.kdkjh ;kastuk,a %&%&%&%& ih0ih0ih0 eksM eih0ih0ih0 eksM eih0ih0ih0 eksM eih0ih0ih0 eksM esa fof’k”V lsok;sa fof’k”V lsok;sa fof’k”V lsok;sa fof’k”V lsok; sa sa sa sa &&&&& uSQzksyksth Mk;fyfll lsUVj ia0 nhun;ky mik/;k; ¼dksjksus’ku½ fpfdRlky;] nsgjknwu & uSQzksyksth Mk;fyfll lsUVj cSl fpfdRlky;] gY}kuh & dkfMZ;d ds;j ;wfuV ia0 nhun;ky mik/;k; ¼dksjksus’ku½ fpfdRlky;] nsgjknwu & dkfMZ;d ds;j ;wfuV cSl fpfdRlky;] vYeksM+k jkT; OjkT; OjkT; OjkT; O;kf/k lgk;rk &;kf/k lgk;rk &;kf/k lgk;rk &;kf/k lgk;rk &jkT; O;kf/k lgk;rk fuf/k ds mn~ns’; fuEuor~ gS %&jkT; O;kf/k lgk;rk fuf/k ds mn~ns’; fuEuor~ gS %&jkT; O;kf/k lgk;rk fuf/k ds mn~ns’; fuEuor~ gS %&jkT; O;kf/k lgk;rk fuf/k ds mn~ns’; fuEuor~ gS %&

d& xjhch js[kk ls uhps thou ;kiu djus okys ifjokj ds O;fDr;ksa dks ?kkrd fcekfj;ksa nq?kZVuk vkfn gsrq fo’ks”kK fpfdRlk lgk;rk iznku djuk A [k& Hkkjr ljdkj dh xkbZM ykbZu ds vuqlkj ,d eqLr :0 150000-00 rd dh vkfFkZd lgk;rk iznku dh tkrh gSA

x& vkfFkZd lgk;rk ek= fpfUgr ljdkjh @xSj ljdkjh fpfdRlky;ks dks mi;qZDr Js.kh ds O;fDr;ksa ds mipkj ds fy, miyC/k djk;k tkuk A & jkT; O;kf/k fuf/k lgk;rk lfefr ls lgk;rk iznku fd;s tkus gsrq ftyk Lrj ij ftyk fpfdRlky; ds eq[; fpfdRlk v/kh{kd dh v/;{krk esa fo’ks”kKksa dh

xfBr desVh }kjk ijh{k.kksijkUr ,oa laLrqfr ds i’pkr jkT; izcU/ku lfefr dks fn;s x;s vf/kdkj ds vuqlkj Lohd`r dh tkrh gS &&&& jkT; O;kf/k fuf/k lgk;rk lfefr }kjk xjhch js[kk ls uhps thou ;kiu djus okys O;fDR;ksa dks fuEu ?kkrd fcekfj;ksa gsrq fo’ks”kK fpfdRlk lqfo/kk gsrq vkfFkZd

lgk;rk iznku dh tkrh gS%& 1& dSUlj] 2& g`n; jksx ‘kY; fdz;k lfgr 3& vlk/; ekuflad jksx ‘kY; fpfdRlk lfgr 4& czsu V;wej ‘kY; fpfdRlk lfgr 5-&,M~l 6& VskVy fgi uh

fjIyslesaV 7& LikbZuy ltZjh 8& estj oSLdqyj ltZjh 9& csku eSjks VkUlIykUVs’ku A 10& xqnkZ izR;kjksi.k 11& dWkfuZ;ks IykLVh

eq[;ea=h LokLF; chek ;kstuk] mRrjk[k.M&eq[;ea=h LokLF; chek ;kstuk] mRrjk[k.M&eq[;ea=h LokLF; chek ;kstuk] mRrjk[k.M&eq[;ea=h LokLF; chek ;kstuk] mRrjk[k.M& ik=rk&ik=rk&ik=rk&ik=rk& jkT; ds mu lHkh ch0ih0,y0 ,oa ,0ih0,y0 ifjokjksa ds fy;s gS tks ljdkjh deZpkjh] is'kulZ] muds vkfJr rFkk vk;djnkrk dh Js.kh jkT; ds mu lHkh ch0ih0,y0 ,oa ,0ih0,y0 ifjokjksa ds fy;s gS tks ljdkjh deZpkjh] is'kulZ] muds vkfJr rFkk vk;djnkrk dh Js.kh jkT; ds mu lHkh ch0ih0,y0 ,oa ,0ih0,y0 ifjokjksa ds fy;s gS tks ljdkjh deZpkjh] is'kulZ] muds vkfJr rFkk vk;djnkrk dh Js.kh jkT; ds mu lHkh ch0ih0,y0 ,oa ,0ih0,y0 ifjokjksa ds fy;s gS tks ljdkjh deZpkjh] is'kulZ] muds vkfJr rFkk vk;djnkrk dh Js.kh esa lfEefyr esa lfEefyr esa lfEefyr esa lfEefyr ughaughaughaugha gSAgSAgSAgSA ;;;;kstuk dh izeqq[k fo'ks"kstuk dh izeqq[k fo'ks"kstuk dh izeqq[k fo'ks"kstuk dh izeqq[k fo'ks"krk,krk,krk,krk,aa aa&&&& 1- ;kstuk ds vUrxZr lkekU; chekfj;ksa gsrq :0 50]000@& rFkk xEHkhj chekfj;ksa gsrq :0 1]25]000@& rd dh udnjfgr mipkj dh lqfo/kk iathd`r fpfdRlky;ksa }kjk iznku dh tkrh gSA 2 -;kstuk esa 1206 lkekU; fcekfj;ksa] 458 xEHkhj fcekfj;kss dk mipkj rFkk 50 izdkj dh fLFkfr;ksa esa mipkj mijkUr ns[kHkky dh lqfo/kk lfEefyr gSA 3 ;kstuk dk ykHk vLirky esa HkrhZ gksdj mipkj djkus dh n'kk esa gh fn;k tk;sxkA

Citizen Charter - 19 - 19

ffffuEufyf[kr fcekfj;ka@ fLFkfr;ka ;kstuk esa ‘kkfey ugha gSuEufyf[kr fcekfj;ka@ fLFkfr;ka ;kstuk esa ‘kkfey ugha gSuEufyf[kr fcekfj;ka@ fLFkfr;ka ;kstuk esa ‘kkfey ugha gSuEufyf[kr fcekfj;ka@ fLFkfr;ka ;kstuk esa ‘kkfey ugha gS&&&& 1 HkrhZ ugha gksus dh n’kk esa 2 tUetkr fod`fr;k¡A 3 ca/;kdj.k] larkughurk dk byktA 4 Vhdkdj.k ,oa lkSUn;hZdj.kA 5 ;q} ds dkj.k {kfrA 6 vkREkgR;k ;k u’ks ds dkj.k {kfrA 7 xHkZikr ¼vkikrdkyhu fpfdRlk voLFkk dks NksM+dj½A fdlh Hkh lq>ko ,oa f’kdk;r ds fy, vius tuin fdlh Hkh lq>ko ,oa f’kdk;r ds fy, vius tuin fdlh Hkh lq>ko ,oa f’kdk;r ds fy, vius tuin fdlh Hkh lq>ko ,oa f’kdk;r ds fy, vius tuin ds eq[; fpfdRlkf/kdkjh ,oa ,e0,l0ch0okbZ Vksy Qzh uEcj& 18002332530] 18001801200 ,oa 104 ls lEidZ djsaAds eq[; fpfdRlkf/kdkjh ,oa ,e0,l0ch0okbZ Vksy Qzh uEcj& 18002332530] 18001801200 ,oa 104 ls lEidZ djsaAds eq[; fpfdRlkf/kdkjh ,oa ,e0,l0ch0okbZ Vksy Qzh uEcj& 18002332530] 18001801200 ,oa 104 ls lEidZ djsaAds eq[; fpfdRlkf/kdkjh ,oa ,e0,l0ch0okbZ Vksy Qzh uEcj& 18002332530] 18001801200 ,oa 104 ls lEidZ djsaA ;w0 gsYFk dkMZ & udnjfgr ;kstuk;w0 gsYFk dkMZ & udnjfgr ;kstuk;w0 gsYFk dkMZ & udnjfgr ;kstuk;w0 gsYFk dkMZ & udnjfgr ;kstuk

;kstu;kstu;kstu;kstuk dk mn~ns’k dk mn~ns’k dk mn~ns’k dk mn~ns’; %&; %&; %&; %&

• mRrjk[k.M ljdkj us jkT; ds ljdkjh deZpkfj;ksa ¼fu;fer@lsokfuo`Ùk½ ,oa muds ifjokj dks udnjfgr fpfdRlk lqfo/kk ¼Cashless Medical Facility½ HkrhZ gksus dh fLFkfr esa miyC/k djk, tkus ds mn~ns’; ls bl ;kstuk dks ykxw djus dk fu.kZ; fy;k gSA

• bl ;kstuk esa lfEefyr deZpkjh @ vf/kdkjh }kjk vius osru @cSad pkyku }kjk okf”kZd ;ksxnku bl ;kstuk esa lfEefyr deZpkjh @ vf/kdkjh }kjk vius osru @cSad pkyku }kjk okf”kZd ;ksxnku bl ;kstuk esa lfEefyr deZpkjh @ vf/kdkjh }kjk vius osru @cSad pkyku }kjk okf”kZd ;ksxnku bl ;kstuk esa lfEefyr deZpkjh @ vf/kdkjh }kjk vius osru @cSad pkyku }kjk okf”kZd ;ksxnku ¼Contribution½ fn, tkus fn, tkus fn, tkus fn, tkus dk izko/kku gSdk izko/kku gSdk izko/kku gSdk izko/kku gSAAAA

• ;kstuk ds vUrxZr jkT; ds vUnj o vU; jkT;ksa esa xSj ljdkjh fpfdRlky;ksa dks fpfUgr ~ ¼Empanelled½ dj fn;k x;k gSA

• dksbZ Hkh jkT; deZpkjh ;k mlds ifjokj dk lnL; vko’;drk iM+us ij fpfUgr~ fpfdRlky;ksa esa HkrhZ gksdj viuk bZykt djok ldrk gS rFkk blds fy, deZpkjh dks fpfdRlky; dks dksbZ Hkh Hkqxrku ugha djuk gksxkA bu fpfdRlky;ksa esa jkT; deZpkjh@isa'kulZ LosPNk ls bu fpfdRlky;ksa esa HkrhZ gksdj bZYkkt djok ldrs gSa ,oa mRrjk[k.M jkT; ls ckgj bZykt djkus gsrq lEcfU/kr fpfdRlky; ds eq[; fpfdRlk v/kh{kd@v/kh{kd@izHkkjh fpfdRlk vf/kdkjh ls lnaHkZ.k ¼Referral½ djkuk vko’;d gksxkA dssoy vkikrdkyhu fLFkfr esa lanHkZ.k dh ck/;rk ugha gksxh rFkk vkikrdkyhu fLFkfr esa jksxh fdlh Hkh iathd`r fpfdRlky; esa fpfdRlk mipkj djk ldrk gSA

• ;w0 gsYFk dkMZ;w0 gsYFk dkMZ;w0 gsYFk dkMZ;w0 gsYFk dkMZ ;kstu;kstu;kstu;kstuk k k k jkT; ds ljdkjh deZpkfj;ksa ¼fu;fer@lsokfuo`Ùk½ ,oa muds ifjokj dks udnjfgr fpfdRlk lqfo/kkjkT; ds ljdkjh deZpkfj;ksa ¼fu;fer@lsokfuo`Ùk½ ,oa muds ifjokj dks udnjfgr fpfdRlk lqfo/kkjkT; ds ljdkjh deZpkfj;ksa ¼fu;fer@lsokfuo`Ùk½ ,oa muds ifjokj dks udnjfgr fpfdRlk lqfo/kkjkT; ds ljdkjh deZpkfj;ksa ¼fu;fer@lsokfuo`Ùk½ ,oa muds ifjokj dks udnjfgr fpfdRlk lqfo/kk ¼¼¼¼Cashless Medical Facility½ ½ ½ ½

gksus dh miyC/k djk, tkus gsrqgksus dh miyC/k djk, tkus gsrqgksus dh miyC/k djk, tkus gsrqgksus dh miyC/k djk, tkus gsrq orZeku esa lapkfyr orZeku esa lapkfyr orZeku esa lapkfyr orZeku esa lapkfyr ;w0 gsYFk dkMZ ;w0 gsYFk dkMZ ;w0 gsYFk dkMZ ;w0 gsYFk dkMZ ;kstuk dks vfuok;Z :Ik ls ;kstuk dks vfuok;Z :Ik ls ;kstuk dks vfuok;Z :Ik ls ;kstuk dks vfuok;Z :Ik ls ykxw ykxw ykxw ykxw djus dk fu.kZ; fy;k x;k gSAdjus dk fu.kZ; fy;k x;k gSAdjus dk fu.kZ; fy;k x;k gSAdjus dk fu.kZ; fy;k x;k gSA dk;Zokghdk;Zokghdk;Zokghdk;Zokgh izfdz;k/khu gSizfdz;k/khu gSizfdz;k/khu gSizfdz;k/khu gS A

Tku vfHkeq[k iz’kklu dks lkdkj djus gsrq fpfdRlk] LokLF; foHkkx esa mRrjk[k.M lsok Tku vfHkeq[k iz’kklu dks lkdkj djus gsrq fpfdRlk] LokLF; foHkkx esa mRrjk[k.M lsok Tku vfHkeq[k iz’kklu dks lkdkj djus gsrq fpfdRlk] LokLF; foHkkx esa mRrjk[k.M lsok Tku vfHkeq[k iz’kklu dks lkdkj djus gsrq fpfdRlk] LokLF; foHkkx esa mRrjk[k.M lsok dk dk dk dk vf/kdkj vf/kfu;e] 2011 dk fdz;kUo;uvf/kdkj vf/kfu;e] 2011 dk fdz;kUo;uvf/kdkj vf/kfu;e] 2011 dk fdz;kUo;uvf/kdkj vf/kfu;e] 2011 dk fdz;kUo;u jk”Vªh; cky LokLF; dk;ZØejk”Vªh; cky LokLF; dk;ZØejk”Vªh; cky LokLF; dk;ZØejk”Vªh; cky LokLF; dk;ZØe%& CykWd Lrjh; Vhe ds }kjk 0 ls 18 o”kZ rd ds cPpksa dk Ldwy ,oa vkaxuckMh dsUnzksa esa d{kk 12 rd ds Nk= Nk=kvksa dk fpfdRldh; LokLF; ijh{k.k dj fcekjh;ksa dk fpfUgdj.k dj fu%’kqYd mipkj iznku fd;k tkrk gSA

Citizen Charter - 20 - 20

mRrjk[k.MmRrjk[k.MmRrjk[k.MmRrjk[k.M lsok dk vf/kdkjlsok dk vf/kdkjlsok dk vf/kdkjlsok dk vf/kdkj mRrjk[k.M jkT; dh turk dks le;c) :Ik ls lsok,as miyC/k djkus ds fy, fpfdRlk LokLF; ,oa ifjokj dY;k.k foHkkx mRrjk[k.M esa mRrjk[k.M lsok dk vf/kdkj vf/kfu;e] 2011 dks fnukad 04 vDVwcj 2011 ls fdz;kfUor dj fn;k x;k gS A blds vUrZxr lsok dk vf/kdkj esa lsok dk vf/kdkj esa lsok dk vf/kdkj esa lsok dk vf/kdkj esa fuEufyf[kr LokLF; lsokvksa dks fu/kkZfjr le; lhek es miyC/k djkus ds fy, vkPNkfnr fd;k x;k gS %&

dz0ala0dz0ala0dz0ala0dz0ala0 LskoLskoLskoLskok dk izdkj k dk izdkj k dk izdkj k dk izdkj vfHkghr vf/kdkjh vfHkghr vf/kdkjh vfHkghr vf/kdkjh vfHkghr vf/kdkjh lsok iznku djus gsrq lsok iznku djus gsrq lsok iznku djus gsrq lsok iznku djus gsrq fu/kkZfjr le; lhek fu/kkZfjr le; lhek fu/kkZfjr le; lhek fu/kkZfjr le; lhek

izFke vihyh; izkf/kdkjh izFke vihyh; izkf/kdkjh izFke vihyh; izkf/kdkjh izFke vihyh; izkf/kdkjh f}rh; vihyh; izkf/kdkjhf}rh; vihyh; izkf/kdkjhf}rh; vihyh; izkf/kdkjhf}rh; vihyh; izkf/kdkjh

1- fpfdRldh; vLoLFkrk izek.k iz= izz0fp0 vf/kdkjh @ fpfdRlk/kh{kd 02 fnu eq[; fpfdRlkf/kdkjh ftyk vf/kdkjh 2- fpfdRldh; LoLFkrk izek.k iz=

¼ftyk Lrj½ eq[; fpfdRlk/kh{kd

02 fnu eq[; fpfdRlkf/kdkjh ftyk vf/kdkjh@ egkfuns’kd] LokLF;

LoLFkrk @ vLoLFkrk izek.k iz=& LVsV esfMdy cksMZ }kjk ¼f}rh; fpfdRldh; jk; ½

eq[; fpfdRlkf/kdkjh nsgjknwu @lfpo LVsV esfMdy cksMZ mRrjk[k.M

15 fnu funs’kd ]LokLF; egkfuns’kd ]LokLF;

3- esfMdksfyxy lfVZfQdsV& ¼d½ iqfyl esfMdksfyxy ¼[k½ ,DlhMsUVy esfMdksfyxy ¼x½ izkbZosV esfMdksfyxy

lEcfU/kr izHkkjh fpfd0 vf/kdkjh @ bejtsUlh fpfd0 vf/kdkjh

02 fnu izHkkjh @ fpfdRlk/kh{kd lEcfU/kr fpfdRlky; @mieq[; fpfdRlkf/kdkjh lecfU/kr {s=

eq[; fpfdRlkf/kdkjh@ eq[; fpfdRlk/kh{kd

4- iksLVekVZe ¼rr̀h; izfr dh Nk;k izfr½

eq[; fpfdRlkf/kdkjh 07 fnu eq[; fpfdRlkf/kdkjh ftyk vf/kdkjh

5- tuuh lqj{kk ;kstuk ds vUrxZr vuqeU; izksRlkgu /kujkf’k

izz0fp0 vf/kdkjh@ fpfdRlk/kh{kd@ eq[; fpfdRlk/kh{kd

02 fnu ukeZy izlo 07 fnu fltsfj;u

eq[; fpfdRlkf/kdkjh eq[; fpfdRlkf/kdkjh

e.Myh; funs’kd ]LokLF; egkfuns’kd ]LokLF;

6- fodykaxrk izek.k i= eq[; fpfdRlkf/kdkjh 03 fnu ftyk vf/kdkjh egkfuns’kd ]LokLF; 7- Mªx ykbZlsUl & u;k tkjh djuk]

vkS”kf?k vuqKkiu vf/kdkjh

03 ekg vkS”kf/k fu;a=d

egkfuns’kd ]LokLF;

uohuhdj.k ykbZlsUl 01 ekg

vkS”kf/k fuekZ.k ykbZlsUl 03 ekg uohuhdj.k] ykbZlsUl 01 ekg

8- [kk| lqj{kk &d&[kk| ykbZlsUl [k& Iakthdj.k

[kk| ykbZlsUl vfHkghr vf/kdkjh Iakthdj.k vf/kdkjh

02 ekg 01 ekg

[kk| lqj{kk vk;qDr }kjk ukfer vf/kdkjh

[kk| lqj{kk vk;qDr

Citizen Charter - 21 - 21