Supporting Documentation for discussion code of conduct policy Tanya Cannady CPA, CDM,. General Manager Board of Supervisors: Michael Hurley, Facilities & Security Director Joe Branson, President Omar DeJesus CPA, CGFO, Finance Director Michael Gilpin, Supervisor Ariel Fells MBA, Community Services Director Raymond Brooks, Supervisor SUN'N LAKE
Neal Hotelling, Supervisor
FLORIDA'S CENTERPIECE COMMUNITY
To: Board of Supervisors
From: Tanya Cannady, CPA, COM, General Manager JU Date: January 3, 2020
Re: Code of Conduct Policy
Currently, the golf club does not have a code of conduct policy in the Sun 'n Lake Golf Club Rules and
Regulation nor the District Policy Manual Section H-1000/H-1100. The only statement regarding a "zero
tolerance" policy is located at the bottom of the 2019/2020 Membership Renewal Form (attached).
David Schumacher drafted proposed language using the District Employee Handbook as an example. Two
other example code of conduct policies are attached for reference. The Board may establish a committee
to review and propose a code of conduct policy. Please advise if you have any questions.
5306 Sun 'n Lake Blvd., Sebring, FL 33872 Ph 863-382-2196 Fax 863-382-2988 www .snldistrict.org
Cart Sticker#: ____ _ SUN 'N LAKE Date: ____ _ GOLF CLUB
2019-2020 MEMBERSHIP RENEWAL FORM
E-mail Address: - - ---- ---- ---------------------- 0 Same as last year
Local Phone: _ ____________ _ Current Membership: ------------ 0 Same as last year
DUES PAYMENT OPTIONS Option 1: Pay Annual Renewal in full. Pay the total renewal amount by October 1st, 2019 and continue to enjoy the benefits of being
a member of Sunn Lake Golf Club.
Option 2: Pay 50% of your membership by October 1st, 2019 and we will automatically bill the remaining balance to your account that will be due by January 31st, 2020. If we have not received payment by that day, we will automatically bill your credit card on file the remaining portion of your dues. (Please fill out the attached CC information form.)
*Cash or check payment plan 2.3% discount made out to Sun 'N Lake Golf Club
Option 1: Payment in full $ ________ ___ Option 2: 50% ofTotal $ ----------
Credit Card Payment Plan
Credit Card Number: --------- ---- Exp. Date: _____ Security Code ____ _
I agree to abide by the governing Rules & Regulations for the club found in the member portal on our website. I understand that the club has the right at any time to change any of the Rules & Regulations to further the best interest of the club. I also agree to abide by the following zero tolerance policy: Sun N' Lake Golf Club has a "zero tolerance" policy for any type of harassment (sexual or non-sexual) towards other members, employees, and guests. If there is a report of any type of harassment, we will perform an investigation and, upon our findings, you may be suspended and your membership from the Club will be revoked without refund.
Applicant Signature - Must be Signed Date
Spouse Signature - Must be Signed For Family Date
RETURN THIS FORM THROUGH THE MAIL OR BRING TO CINDY RIESS IN THE PRO SHOP OFFICE.
2 35468 Tee Time Circle, Sebring, FL 33872 I sunlakegolfclub.com I 863.385.4830 , .. ~.L-Lv'c:,.;Pirf'G;l;,
H-1400 - Conduct Subject to Disciplinary Action
Section 1401 - Offense Classifications Because all circumstances cannot be anticipated, the following classifications of unacceptable conduct subject to disciplinary action are to be used as a guideline only:
Class I: Violation of rules and regulations.
Class II: Insubordination or confrontational behavior. Class II: Using offensive language toward the public or District personnel. Class II: Abuse of District property.
Class III: Willful falsification of any documents or statements presented to District personnel. Class III: Harassment of public or District personnel on the basis of race, color, gender, religion, national origin, sexual orientation, citizenship, age, or disability.
Class IV: Theft of District property. Class IV: Conviction of a felony, or of a misdemeanor of a high and aggravated nature. Class IV: Physical or verbal assault or battery of public or District personnel. Class IV: Possession or use of unauthorized firearm or weapon on District property.
Section 1402 - Offense Disciplinary Action
Class I 1st Offense: 2nd Offense: 3rd Offense: 4th+ Offenses:
Verbal Warning Written Warning 2 week Suspension
4 week Suspension
Class II 1st Offense: 2nd Offense: 3rd Offense: 4th Offense:
Written Warning 2 week Suspension 4 week Suspension Revocation of Membership
Class III 1st Offense: 2nd Offense:
4 week Suspension Revocation of Membership
Class IV 1st Offense: Revocation of Membership
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(A) Verbal Warning: A Department Head will verbally explain to the member in private that he or she is being reprimanded, the conduct for which the member is being reprimanded, and what action (if any) must be taken to correct the infraction. A memorandum detailing the circumstances of the warning and summarizing the discussion with the member will be prepared by the Department Head, with the assistance of the General Manager, and placed in the member’s file. A copy of the memorandum will also be given to the member and the General Manager. It is the Supervisor’s duty to advise the member of the right to appeal the reprimand as detailed in the Grievance Procedures Section.
(B) Written Warning: A Department Head will issue a written description of the infraction and what action (if any) must be taken to correct the problem to both the member and the General Manager. The General Manager or her designee is responsible for filing the written warning in the member’s file. It is the Department Head’s duty to advise the member of the right to appeal the warning as detailed in the Grievance Procedures Section.
(C) Suspension: A Department Head, with the prior approval of the General Manager, will suspend a member for the amount of time required by the offense. The Department Head shall furnish the member with a written suspension report describing the infraction, any disciplinary actions previously taken, the length of the suspension, and the effective date of the suspension. The General Manager will file a copy of the suspension report in the member’s file. It is the Department Head’s duty to advise the member of the right to appeal the suspension as detailed in the Grievance Procedures Section.
(D) Revocation: The Department Head and General Manager will revoke a membership found in violation of the infractions as detailed above. The Department Head shall furnish the member with a written revocation report describing the infraction, any disciplinary actions previously taken, the effective date of the revocation, and the date the member may seek to reinstate membership. The General Manager will file a copy of the revocation report in the member’s file. It is the General Manager’s duty to advise the member of the right to appeal the revocation as detailed in the Grievance Procedures Section.
H-1500 - Grievances & Appeals Procedures
Section 1501 Administration of Grievances, Complaints and Appeals (A) Definitions
(1) A Grievance is a formal complaint filed by a member against District employee or another member in response to an action the member finds offensive and within the guidelines of conduct subject to disciplinary action as detailed herein.
(2) An Appeal is a formal request for a review of a decision made involving a member’s membership status.
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(B) Both grievances and appeals will be handled according to the procedures outlined herein. Grievances and appeals will be addressed by the appropriate Department Head and General Manager.
Section 1502 Objective All members have an undisputed right to file a grievance for any action the member finds offensive, or which falls within the guidelines of conduct subject to disciplinary action as detailed herein. Members also have an undisputed right to appeal any decision related to their membership status. These procedures are established for the purpose of insuring all members have a fair, equitable, and expeditious review of their grievances without fear, coercion or discrimination, and for providing a systematic and orderly method for resolving grievances and appeals.
Section 1503 Procedure (A) Initial Review: It is expected that every attempt will be made to initially resolve a member’s grievance or appeal with the appropriate District personnel. Members will bring a written grievance or appeal to the attention of the General Manager within ten (10) working days after the grievable offense or decision to be appealed has taken place, or within ten (10) days after the member becomes aware of the matter.
(B) Secondary Review: If no decision is made within ten (10) days, or if the member is not satisfied with the General Manager’s decision, the member may formally present a written grievance or appeal to the Board of Supervisors within ten (10) working days of the deadline for the General Manager’s decision. The Board of Supervisors will review the grievance or appeal, appoint a representative to make appropriate inquiries and gather facts pertaining to the matter, and present a report to the Board of Supervisors at the next regularly scheduled meeting of the Board of Supervisors.
(C) Decision: The decision of the Board of Supervisors will be rendered no later than the next regularly scheduled meeting of the Board of Supervisors following the Secondary Review. A copy of the decision will be forwarded to the member and the General Manager.
(D) Review Materials: Other members, District employees, supervisors, applicants, representatives, and witnesses will all have the right to appear at the review for the purpose of presenting facts, information and evidence relative to the grievance or appeal. The technical rules of evidence will not apply nor will any participant be placed under oath. The General Manager will conduct all aspects of the Initial Review. The District Attorney shall conduct all aspects of the Secondary Review.
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Membership, Guests and Staff
The Code of Conduct has been developed to ensure a safe, friendly and respectful place for members, visitors and staff to gather in the spirit of cooperation, relaxation, good will, fun and friendly competition.
The Code of Conduct differs from rules in that it addresses acceptable/unacceptable behavior.
Alt members, visitors and staff of Kines Crossine Golf Club are expected to conduct themselves in a manner that:
• Creates an environment and culture that is reflective of the personal integrity and respect taught in the rules of golf where it is written that we are capable of enforcing rules upon ourselves with honesty, integrity and good sportsmanship. This same integrity, honesty and good will are expected whether on the golf course or in the Clubhouse.
• Is free of discrimination or any form of harassing behavior including sexual harassment. • Acknowledges Kings Crossing Golf Club (KCGC) as a family friendly environment
and, therefore, refrains from using obscenities and loud boisterous behavior inappropriate for children and respectable taste.
• Observes proper etiquette on and off the course and Clubhouse. • Is reflective of being an Ambassador for KCGC when out in the community, at other
clubs and/or at KCGC. We are all representatives of Kings Crossing Golf Club. • Shows the utmost respect and dignity to fellow members, staff and visitors. • Does not damage the character, integrity, good will, property and community view (local
and/or the broader community) of KCGC and/or staff. • Is reflective of an adherence to ALL club rules (non all inclusive list below):
o Sign in procedures in the Clubhouse. o Rental and safe operation of carts in designated areas ONLY. o Obeying guidelines concerning the areas on which carts are not allowed off the
cart paths. o Seeking staff approval for starting on hole number 5. o Use and proper care of putting green.
• Pride in the physical appearance ofKCGC as it is reflective of you the member.
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• Demonstrates an understanding that members and visitors have no authority to instruct staff in job performance and duties.
• Understands that the Club Management is responsible for instructing the staff in the performance of their duties.
• Is vigilant in reporting real or perceived safety hazards to staff and/or Club Management. • Understands that the membership may make suggestions to the Club Management
regarding the operation of the club for the betterment of the Club. • Does not denigrate, talk down to, scream at staff members, general membership and/or
guests and does not create unnecessary strife and divisiveness through any manner. • Does not misrepresent their position and/or authority to others. • Proper attire is requested of Members, Guests and Visitors which includes appropriate
Golf wear and denim and excludes: o Cutoff shirts and pants o Ripped or tom clothing o Soiled or stained clothing
Any Member of Kings Crossing Golf Club found to be in violation of the Code of Conduct will: o Be warned verbally upon First Offense. o Be issued written warning upon the Second Offense up to the Fourth Offense
(cumulative throughout lifetime of membership) and are subject to suspension at anytime.
o Be automatically suspended from the Club upon a Fourth offense. o Not be due any reimbursed fees already paid.
CODE OF CONDUCT
Staff
This Code is developed to ensure a mechanism for establishing a business environment involving a recreational facility and to ensure a smooth operation with dignity and respect. The Code of Conduct differs from rules in that it addresses acceptable/unacceptable behavior.
All staff of Kines Crossin& Golf Club are expected to conduct themselves in a manner that:
• Reflects positively for the membership for a well kept and maintained environment to play golf and enjoy the Clubhouse amenities.
• Fosters an environment that does not create unnecessary strife, ill will and divisiveness among the membership, visitors and/or staff.
• Is free of discrimination or any form of harassing behavior including sexual harassment. • Has a source of pride in its' physical appearance. • Compliments a welcoming, and aesthetically pleasing environment. • Is unobtrusive to golfers and those enjoying the Clubhouse. • Is open to feedback regarding an immediate and or potential safety hazard for the
membership and staff and handles it with an appropriate urgency.
• Understands their job perfonnance direction comes from the Club Management or Superintendent.
• Respectfully refers questions and concerns regarding the perfonnance of duties to the club manager and/or superintendent for action/inaction.
• Wears proper attire including appropriate shirt color for Clubhouse and Maintenance crew along with khaki pants, shorts or skirts.
• Wears closed toe shoes only.
Any Staff member of Kings Crossing Golf Club found to be in violation of the Code of Conduct will:
o Be issued a warning and placed on temporary probation up until the next scheduled employee review upon a First Offense.
o Be subject to immediate tennination upon a Second Offense.
Fredericton Golf Club (FGC)
Code of Conduct
The intention of this policy is to establish clear and acceptable behaviour expectations for the
Fredericton Golf Club members, employees, and guests. The intent is to ensure that all persons are
treated with dignity and respect while playing, working or volunteering at the FGC golf course, practice
facilities and clubhouse.
The Club deems that upon payment of membership or guest fees, all members and guests have given
their consent to be bound by this Code of Conduct.
Objectives
The Club's vision is a welcoming community for all. To that end, the objective ofthis policy is to ensure
an environment that is free from discrimination, harassment, abuse and violence for members,
employees and guests.
Responsibilities
By applying for and accepting membership in the Club, every member is deemed to agree to the
following:
• The privileges and rights are governed by the Club Bylaws and policies; and
• The conduct of each member is subject to the Club Bylaws, policies, and rules.
Conduct
• Conduct themselves with personal integrity and in a sportsmanlike manner
• Respect the rights of all other members, employees, and guests
• Not engage in any form of discrimination or harassment
• Respect the golf course, equipment and facilities
• Refrain from any illegal use of drugs or excessive use of alcohol
• Abide by all local, provincial and national laws and regulations
• Be an ambassador for the Fredericton Golf Club
Members must understand that:
They have no authority to instruct staff on duties or job performance; Club Management is responsible
for instructing staff in performance of their duties.
Constructive comments regarding the operation of the Club, for the betterment of the Club, are to be
directed to the General Manager.
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Their behavior must always be respectful in dealing with employees, management, Directors, other
members and guests.
Violations
The Management of the Club has the authority, as set out in the Club Bylaws, to enforce this Code of
Conduct against any members who are in violation. This may include suspension of rights and privileges
of the offending Member and/or termination of membership.
Disciplinary Review Process
• All complaints will be directed to the General Manager.
• The member complained against will be notified of the complaint and given an opportunity
to respond to the complaint.
• The General Manager will review the complaint and the response, and, undertake further
investigation as necessary.
• The General Manager will refer any matter to the Board that may result in termination or
suspension of membership. In all other cases, the General Manager may work to resolve the
issue, or, may issue a reprimand.
• The General Manager will involve a legal authority as appropriate.
• For those complaints referred to the Board, the member will be provided an opportunity to
appear before the Board and be heard.
• If such member fails to appear, or having appeared but fails to satisfy the Board, the member
may be subject to any of the penalties provided herein at the discretion of the Board.
Disciplinary Sanctions
Based on the severity of the misconduct, the FGC may apply any of the following penalties for Code of Conduct Code violations:
• Issue a verbal or written warning to the member • Suspend the member
• Terminate the member
Other Considerations
• While the General Manager/Board of Directors considers the complaint, the member will enjoy
all membership privileges to which it is entitled prior to the complaint.
• All violations of the FGC Code of Conduct shall be cumulative during the his/her membership
and actions/letter be kept on file with the General Manager.
• A member who has been terminated or is under suspension shall not be invited by another
member at the Club.
• Notwithstanding suspension or termination of membership, the member will remain liable for
any accounts unpaid or due the Fredericton Golf Club. In the event of termination of
membership, members will be refunded on a pro-rata basis, the dues paid by the member to
the Club.
H-1400 - Conduct Subject to Disciplinary Action
Section 1401 - Offense Classifications
Because all circumstances cannot be anticipated, the following classifications of unacceptable conduct subject to disciplinary action are to be used as a guideline only:
Class I: Violation of rules and regulations.
Class II: Insubordination or confrontational behavior.
Class II: Using offensive language toward the public or District personnel.
Class II: Abuse of District property.
Class III: Willful falsification of any documents or statements presented to District personnel.
Class III: Harassment of public or District personnel on the basis of race, color, gender, religion, national origin, sexual orientation, citizenship, age, or disability.
Class IV: Theft of District property.
Class IV: Conviction of a felony, or of a misdemeanor of a high and aggravated nature.
Class IV: Physical or verbal assault or battery of public or District personnel.
Class IV: Possession or use of unauthorized firearm or weapon on District property.
Section 1402 - Offense Disciplinary Action
Class I
Class II
Class III
Class IV
1st Offense: Revocation of Membership
(A) Verbal Warning: A Department Head will verbally explain to the member in private that he or she is being reprimanded, the conduct for which the member is being reprimanded, and what action (if any) must be taken to correct the infraction. A memorandum detailing the circumstances of the warning and summarizing the discussion with the member will be prepared by the Department Head, with the assistance of the General Manager, and placed in the member’s file. A copy of the memorandum will also be given to the member and the General Manager. It is the Supervisor’s duty to advise the member of the right to appeal the reprimand as detailed in the Grievance Procedures Section.
(B) Written Warning: A Department Head will issue a written description of the infraction and what action (if any) must be taken to correct the problem to both the member and the General Manager. The General Manager or her designee is responsible for filing the written warning in the member’s file. It is the Department Head’s duty to advise the member of the right to appeal the warning as detailed in the Grievance Procedures Section.
(C) Suspension: A Department Head, with the prior approval of the General Manager, will suspend a member for the amount of time required by the offense. The Department Head shall furnish the member with a written suspension report describing the infraction, any disciplinary actions previously taken, the length of the suspension, and the effective date of the suspension. The General Manager will file a copy of the suspension report in the member’s file. It is the Department Head’s duty to advise the member of the right to appeal the suspension as detailed in the Grievance Procedures Section.
(D) Revocation: The Department Head and General Manager will revoke a membership found in violation of the infractions as detailed above. The Department Head shall furnish the member with a written revocation report describing the infraction, any disciplinary actions previously taken, the effective date of the revocation, and the date the member may seek to reinstate membership. The General Manager will file a copy of the revocation report in the member’s file. It is the General Manager’s duty to advise the member of the right to appeal the revocation as detailed in the Grievance Procedures Section.
H-1500 - Grievances & Appeals Procedures
(A) Definitions
(1) A Grievance is a formal complaint filed by a member against District employee or another member in response to an action the member finds offensive and within the guidelines of conduct subject to disciplinary action as detailed herein.
(2) An Appeal is a formal request for a review of a decision made involving a member’s membership status.
(B) Both grievances and appeals will be handled according to the procedures outlined herein. Grievances and appeals will be addressed by the appropriate Department Head and General Manager.
Section 1502 Objective
All members have an undisputed right to file a grievance for any action the member finds offensive, or which falls within the guidelines of conduct subject to disciplinary action as detailed herein. Members also have an undisputed right to appeal any decision related to their membership status. These procedures are established for the purpose of insuring all members have a fair, equitable, and expeditious review of their grievances without fear, coercion or discrimination, and for providing a systematic and orderly method for resolving grievances and appeals.
Section 1503 Procedure
(A) Initial Review: It is expected that every attempt will be made to initially resolve a member’s grievance or appeal with the appropriate District personnel. Members will bring a written grievance or appeal to the attention of the General Manager within ten (10) working days after the grievable offense or decision to be appealed has taken place, or within ten (10) days after the member becomes aware of the matter.
(B) Secondary Review: If no decision is made within ten (10) days, or if the member is not satisfied with the General Manager’s decision, the member may formally present a written grievance or appeal to the Board of Supervisors within ten (10) working days of the deadline for the General Manager’s decision. The Board of Supervisors will review the grievance or appeal, appoint a representative to make appropriate inquiries and gather facts pertaining to the matter, and present a report to the Board of Supervisors at the next regularly scheduled meeting of the Board of Supervisors.
(C) Decision: The decision of the Board of Supervisors will be rendered no later than the next regularly scheduled meeting of the Board of Supervisors following the Secondary Review. A copy of the decision will be forwarded to the member and the General Manager.