Flight Attendant Manual

FAM

Introduction

The Flight Attendant Manual (FAM) has been produced for the

use and guidance of ExpressJet Airlines flight, management, and

ground personnel as required under 14 CFR Part 121.333.

Introduction

The FAA accepted manual outlines the duties, responsibilities,

requirements, and qualifications of ExpressJet Airlines on all

aircraft operated by ExpressJet under 14 CFR Part 91, 14 CFR

Part 121, and other pertinent regulations.

Introduction

ExpressJet Flight Attendants are responsible for complying with all

applicable FARs and Company policies outlined in this manual.

Each chapter and section in this manual contains instructions and

information necessary for ExpressJet Flight Attendants to perform their

duties with the highest degree of safety and in compliance with all

regulatory documents.

In circumstances where a published FAR is more restrictive than a

policy contained in this manual, compliance with the FAR shall always

take precedence. Company policy shall always take precedence when

the policy is more restrictive than the FAR.

Introduction

ExpressJet Vice President- Inflight Services or his/her designee are the

only individuals authorized to direct crewmembers and other personnel

to deviate from the procedures in this manual. Deviations from the

procedures in this manual must be in accordance with applicable FARs.

Persons on board an aircraft operated by ExpressJet are subject to the

provisions of this manual.

All appropriate Company personnel shall be knowledgeable of the

contents of this manual and their employment classification as set forth

in this manual and/or other departmental publications.

Manual System

14 CFR Part 121, Subpart G, prescribes requirements for preparing

and maintaining manuals by all certificate holders.

• The FAM is part of the ExpressJet Publications System.

• The Publication System contains the policies and procedures that

govern the operation of all ExpressJet aircraft.

• The system covers personnel employed by ExpressJet including

flight crewmembers, Flight Attendants, ground service personnel,

maintenance personnel, OCC personnel and station personnel.

Manual System • ExpressJet publications are the property of the Company and must

be returned upon the employee separation from the Company.

Manuals are not to be given to or shown to anyone outside of the

Company (except FAA). Reproduction of the contents of any

manual without written permission is prohibited.

• Each Flight Attendant is responsible for reading, being

knowledgeable of, and adhering to the FAM, revisions, and

bulletins.

• Manuals, or the appropriate portions of a manual, will be available to

all areas of responsibility within the Company and the Federal

Aviation Administration.

Manual System

• Inflight base management is responsible for determining that all

personnel under their supervision have read and are familiar with

the appropriate parts of the ExpressJet applicable to their duties and

responsibilities.

• The FAM shall be issued, maintained and revised in accordance

with Chapter 1 Section 4 of the Corporate Policy Manual.

Regulations

14 CFR Part 121.137(b) requires that each Flight Attendant keep their

assigned manual up-to-date with the changes and additions furnished

by the Company and shall have the manual accessible on board any

flight they have been assigned duties.

Failure to do so may result in a personal fine per leg flown without a

current manual being levied against the Flight Attendant by the FAA.

Policy

Each Flight Attendant is responsible for ensuring their assigned manual

is readily accessible on all assigned flights and during all training

assignments, and that the manual is up-to-date, complete, and correct.

Manuals are not considered up-to-date unless all revisions and

bulletins are inserted in the appropriate order and noted on the Record

of Revisions and/or FAM-Bulletin Log page.

Policy

• Each manual holder is responsible for keeping his or her manual up-

to-date by:

– Inserting revisions and bulletins immediately upon receipt.

– Familiarizing himself or herself with the changes introduced in

that publication.

– Acknowledging receipt of the publication as outlines in the

instructions accompanying the publication.

• Flight Attendants shall check Xjet.com for the most current

publications at duty-in to ensure their assigned manual is current

prior to their first flight or training event.

Policy • Failure to properly maintain an assigned FAM may result in

disciplinary action as outlined in the Disciplinary Policy section of the

Flight Attendant Handbook.

• Cabin Line Observation Flight (CLOFT) Evaluators shall spot-check

FAMs to ensure they are properly maintained and up-to-date.

• A charge of $50 is incurred for replacement of a lost or stolen

manual (without a police report). Replacement binders and the

manual contents may be purchased separately for $25 each.

• Contact a base management to obtain missing revisions, bulletins,

or other manual pages.

Numbering System The FAM Numbering system includes three

(3) numbers. For example, FAM 1-1.3

represents the following:

1. The first number represents the chapter

(Chapter 1).

2. The second number represents the

chapter section (Chapter 1, Section 1).

3. The third number (if present) represents

the section page number, (Chapter 1,

Section 1, Page 3).

Reissues

• The entire Flight Attendant Manual may be periodically reissued at

the discretion of the Company.

• Changes incorporated in a reissued manual will be outlined in the

instruction page accompanying the reissue.

• Each manual holder must familiarize himself or herself with the

changes as outlined in the instruction page.

• Revision bars will not be used in a reissued manual.

Revisions • Revisions to the FAM as required by

changes to the regulations or operations shall be issued in accordance with Chapter 1 Section 4 of the Corporate Policy Manual.

• A vertical bar (revision bar) in the margin indicates a change, addition, or deletion in the adjacent text for the current revision of that page only. The change bar is dropped at the next revision of that page.

(An example of the change bars is illustrated on the right.)

• Revisions are numbered sequentially. Each page of the new revision will contain the date the revision was issued along with the revision number.

Bulletins • Bulletins are temporary supplements

or amendments to the FAM that

contain mandatory policies and/or

procedural changes that must be

relayed to applicable personnel

immediately.

• Bulletins provide additional information

or reiteration of existing policies and

are issued by ExpressJet Inflight

Publications when operational or

regulatory changes dictate.

Bulletins

• Each bulletin is assigned a unique reference number. Bulletins

remain in effect and maintained in the manual until superseded or

incorporated into the manual through revision or reissue.

• The Bulletin Log page will list the number and the date of all current

bulletins that shall be in the manual. Bulletins not listed in the

Bulletin Log shall not be in the manual.

Missing FAM

Should a Flight Attendant lose possession of his/her FAM, the Flight

Attendant must immediately notify base management upon discovery

that the FAM is unavailable/missing, and follow instructions.

Missing FAM

Away from Domicile

Should a Flight Attendant lose possession of his/her FAM, he/she must:

• Immediately notify Captain (PIC) upon discovery that FAM is

unavailable/missing.

• Immediately notify base management upon discovery that FAM is

unavailable/missing and follow instructions.

Approved FAM Stowage Locations

To meet the requirement that manuals be readily accessible on all

assigned flights, Flight Attendants should keep their manuals in a

location on the aircraft which affords easy access.

The List of Effective Pages is found in the

manual and is used as guidance for manual

compliance.

This is the most current information contained

in the manual.

List of Effective Pages

This worksheet is a base reference

to ensure your Flight Attendant

Manual has all of the current pages.

Instruction on using this reference:

1. Insert the revision in your Flight

Attendant Manual using the

instructions provided. THIS MUST

BE COMPLETED PRIOR TO USING

THIS REFERENCE

2. Go through your Flight Attendant

Manual page by page.

List of Effective Pages:

Worksheet Instructions

List of Effective Pages: Instructions

3. Ensure each page has the date that is listed in the List of Effective

Pages located in the LOEP chapter of your Flight Attendant Manual.

*If the page and date are correct in your manual, place a check mark or

your initials next to the page and date on the worksheet.

4. If the page and date are incorrect or if you are missing a page in your

manual, leave the page and date blank or highlight it on this worksheet,

so it can be easily reference later.

Note:

To use this reference tool for manual compliance, Flight Attendants can complete the

FAM current LOEP Worksheet available on Xjet.com via Inflight Documents > Manuals >

Flight Attendant Manual > FAM current Worksheet

List of Effective Pages: Instructions

5. Once you have gone through the entire Flight Attendant Manual, make a list of pages that are incorrect or missing.

For example: • Page 6-3.1 dated 4/01/12 missing

• Page 6-3.3 dated 6/7/10 incorrect- should be 4/01/12

6. Send a request for the correct pages via email to your base management

The email should include: • Your name

• The pages needed with the appropriate date (can be found in the List of Effective Pages)

Note:

Bulletins will not be listed in the LOEP as they are temporary additions or updates to the Flight Attendant Manual. For a list of effective bulletins, Flight Attendants can complete the FAM current Bulletin Worksheet available on Xjet.com via Inflight Documents > Manuals > Flight

Attendant Manual > FAM current Bulletin Worksheet

Manual Pockets The inside pocket of the manual should

only contain:

Passport

Liquor fund

Pen and/or Pencil

Flashlight

NOTE:

Your Flight Attendant Certificate may also be

placed in the clear pocket of the manual.

Congratulations!

You now have the knowledge and tools to ensure manual compliance.

You may refer to this course as often as you like to refresh your

memory.

Should you still have questions, please contact your base management

or the Methods and Standards department.