Flanders Radical Digital Program 2015 - 2020 · Flanders Radical Digital: Why this program? Citizens and Companies expect more, faster and better services from government Sharing

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential. 1

Flanders Radical Digital Program 2015 - 2020 Transforming all level of Governments towards a “digital by default” strategy 30Jun2015

Yves Vanderbeken, HP Chief Technologist for Flemish Government

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2

Flanders

• Flanders • 6m people • Staff: 45.000 • Elections ‘2014 – 2019’

• Biggest challenges • Cost of employment • Unemployment rate • Multi-culture • Mobility / Traffic • State Reform -

integration

Flemish Government

Strategy • Become one of Top 5

regions in Europe by 2020

• Agile & robust Flanders

• Boosting creativity & young leadership

• Digital all the way • As a service / At your

service

Changed IT model • CIO Services

broker • “As a service” by

default • IT management in

policy domain • Shared Business

Services


New Flemish Government Coalition 2014 - 2019

E-govern-ment 2.0

Radical Digital

Program Owner

Open Data

Simpler processes

Digital Registra-

tions Structural

Data exchange

Enlarge Fiscal

Platform digital

footprint

Efficient energy policy

One portal for

companies, fully digital

enabled

Enhance Mobility though digital

solutions

Knowledge &

Information exchange

prevention and

healthcare

Digital Building Permit

Culture Network

Digital Media

Minister President

Supported through Flanders Radical Digital Program

Education Finance & Energy Welfare, Internal

Affairs, IT Mobility, Tourism Healthcare

Work, Economy, Innovation, Sport

Environment, Agriculture

Culture, Sport, Media


Flanders Radical Digital: Why this program?

Citizens and Companies expect more, faster and better services from government

Sharing is the new “having”

Information as new raw material

internal reuse

external – Open Data

Actual (real time) information

Personalized services

E-government reinforcement

Geographical Information Focus

IT “as a service” concept & new contract

Federated governance model (“big sister” instead of “big brother” to local governments

Ex

tern

al A

na

lysi

s In

tern

al A

na

lysis 3 x 10M€ budget extra allocated by Parliament


Key drivers for Flanders Radical Digital Program

Cost Per Trans-action

Administrative

burden

Trust Quality

• Process Simplification

• Reuse over different policy domains

• Simplifying legislation

• Automation = civil servants focus on knowledge and expertise

• Simple decision structures and workflows

• Same baseline of applications for all

• Configuration instead of programming

• Focused communication

• Use tools of your clients to communicate, collaborate and interact (digital, social media, social circles, etc)

• Individual / Personalized Services (know your client - Outside in)

• Process workflow driven

• Quick startup via standard business process workflow

• Faster reply to your clients

• Proactive delivery

Robustly implemented and digitally enabled by default


Program Objectives of Flanders Radical Digital All interactions (internally and externally) “digital by default” by

2020

Rethink (and simplify) service delivery process model

Enable Proactive services via information sharing

Do not ask what you already know (“You shall only ask it once”) MAGDA

Digitally Assisted where needed

Digital connected governments (i.e. Local, Regional, Federal)


…with the following Building Blocks

Organization & Governance Standards

• Enterprise Architecture • Technology Policy • Digital Friendly regulation

Strategic IT Resourcing

• Internal / External balanced key resources

Digital Enabled Services

• Multi channel portal • Digitally assisted • My Portal • My Messages • My Cases • Location based Services

Supporting Services

• Digital ID Mgmt • Digital Signature • Digital Invoicing (collect & Pay) • Digital Notifications • Digital Archive

Supporting IT Assets

• Core “As A Service” Infrastructure • Standard Applications “As A

Service”

Collaboration • Work with Cities (“big sister” approach) • Reuse Federal IT wherever appropriate

Information Security

• Security Policy • Security Governance • Security monitoring

Information Driven • Authentic Sources (Federal and Flemish Level) • Standardized Information Assets • Real Time Sensor Data • Open Data • Platforms for information analytics • Standard Service Bus • Advanced Analytics / Big Data


Se

curi

ty 2

.0 (

*)

Information Sharing and Authentic Data Sources

Generic and Standard Business Process flows

HP Vision on Flemish Government Digitization Building Blocks

Personalized channels and portals (multi channel)

Supporting applications

As A Service Computing (*)

Digital Services to citizens and companies

(*) Part of the current contract


Status / Timeline 2015

Decision Start of First Projects

Concept Note Approved in

Flemish Parliament

27/03

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

First Call for Projects

11/05

End of Call 05/06


One of the biggest e-gov enablers has been the roll-out of MAGDA (maximizing data reuse across administrations: “only ask it once”)

14 civil servants 20 IT experts (outsourced)

8 years of steady growth

More than 200 satisfied customers

More than 60 data services

More than 42 million data items served yearly

More than 15 data sources

Almost € 100 Milj cost reductions

pro-active service delivery


VIP projects – attract users by providing budget

Cement it in the law

Reuse of existing components

A solid understanding of the requirements

Political knowledge

Plan BIG, act NOW

Pilot on data sharing

... … MAGDA as mandated platform

MAGDA: Supporting eGovernment building blocks

Me Too Media attention

Internal competition E-gov on scorecard

Build-it, Pilot Case to ‘Minister’ level’


The MAGDA Platform

MAGDA is supported by SOA, which provides one common Web services platform for the Flemish Government’s 75 agencies and departments.


Example: e-birth


One request, one answer, many organizations working together (built on MAGDA)

Example: (Flanders) Digital Building Permit

Citi

zen

Fle

mis

h G

ove

rnm

en

tL

oca

l

Go

vern

me

nt

Land InfoCitizen

Company Infoe-ID

Addresse

ss

App

Other

Permit

Requests

Maps

Fe

de

ral G

ov

Identific

ationAssemble Permit Request

Income

Info

Action

Start

Permit

Action

Start

Permit

Open File

and Follow

Up

Follow Up

Permit

Execution (Start,

End)

Action

Execute

Permit

Action

Follow Up

Permit

Execution

Employm

ent Status

Action

Decision

Permit

Action

Decision

Permit

... ... ...

Action

Execute

Permit

MAGDA as process orchestrator in the back office

One front office request, many governments working together


Example: Achieving Operational Process Efficiency

• Less development costs • Less Turnaround Time

• For the Citizen – no more visits to different offices • For the civil servant – no duplicated data entry (and associated errors)

• Overall quality and consistency • Less chance of human errors

• Quality of the data • Loose Coupling of Applications

Service Get-Family-Situation – Added Value

Service Get-Family-Situation

Bus Subscription Scholarschip Flemish Work

Grant

Bus Company Dep. Of Work Dep. of Education


PR

OJE

CT

Citizen Value – Study Grant Case Study

information is automatically collected from the different authorities

personal data (family composition) from the MAGDA platform

Fiscal information, income data and land registry information about the user’s house

Users can attach appendices

strict standards apply - protection of the private life of the applicants – e-ID + pin

correspondence by post or by e-mail

AS-IS

Study dealt with 150,000 study grant applications per year


VA

LUE

Citizen Value – Study Grant Case Study

Advantages for Citizens Ease of entering information no longer need to send any application forms History is kept Reduction pay-out time (3 months to 6 weeks)

Advantages for the Administration More flexible workforce With the same back-office 3x more Green solution – working from home Efficiency : less logistics, no paper archive

Advantage for the Minister 2006 higher education 2007 secondary education 2008 nursery and primary NOW : 317,000 dossiers p.a.


External Information sharing also via Open Data

Open Data (Open) Big

Data

(Open) Sensor

Data

Supply Driven

• Governments and local communities unilateral decide what datasets to publish

• Driven by number of datasets, not by quality and consistency of information

Demand Driven • Governments and local

communities seeking active partnerships with Industry

• Publish quality dataset and be a trustworthy partner

• “Tell us what you need and we will make it available”


Authentic sources “You shall only ask it

once” Secure Identification

Digitally Assisted Proactive Services

(e.g. e-birth) Information flow /

process optimization

Reca

p

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

End of this presentation ! Start of your journey ?

Yves Vanderbeken, HP Chief Technologist for Flemish Government

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Flanders Radical Digital Program 2015 - 2020 · Flanders Radical Digital: Why this program? Citizens and Companies expect more, faster and better services from government Sharing