Five Star E-Review - University of San Francisco€¦ · Five Star E-Review . 21st Annual USF Hospitality Industry Symposium & Richard L. Swig Leadership Luncheon, April 1, 2011 “Three

I N S I D E T H I S I S S U E :

Director’s Notes 1

Program Events 2

Student News 3

Awards &

Scholarships

4

800 Hour

Industry Related

Experience

5

Alumni

Milestones

6

Greetings!

As you can easily see in viewing these amazing

pictures it was a heartfelt, wonderful surprise

retirement party on June 7th with lots of fun,

laughs and conversations. I want to thank

Fedele Bauccio, Bon Appetit Management

Co., Stephen Revetria, Giants Enterprises and

our wonderful hospitality program staff of KO

Odsather, Emily Doyle and Katie Hammon

for planning and making this wonderful party

happen. I was truly surprised. I was lured to

this room with these statements: “Let’s see the

World Series Trophy and we’ll have a couple

of beers and then go to the game.” And as I

opened the door I was speechless,

overwhelmed and totally, completely (never

expected it) surprised! It was a perfect party to

celebrate my 21 years as director of the

Hospitality Management Program.

It was so great to be with the current students

and staff, our alumni who are now in

successful careers, advisory board members

and hospitality industry friends. For those who

couldn’t attend you were there in spirit.

We celebrated all of our hard work, successes

and life-changing experiences. In my remarks

at the party I said that every student is in my

heart and thanked every student for the honor

and meaningful experience in teaching them.

Thanks and thanks for an amazing 21 years--

what a great “ride”! I have many treasured

memories that will be in my heart forever.

In the first row of pictures the middle one is

with my daughters, Rose (L) and Cassandra

(R). Next to that one is with my wife, Sallie.

I’ve recently remarried and Cassandra and her

husband, Jamie had a boy, Mackay. Life is full

of many blessings as I begin this next chapter

of my life. I’ll be at USF until December, 2011

to assist with the transition.

P.S. Thanks to the 2011 Catering & Fine

Dining Management class for the special

“Costello 21” Giants jersey!

T O M C O S T E L L O : D I R E C T O R ’ S N O T E S

D E P A R T M E N T O F H O S P I T A L I T Y M A N A G E M E N T S C H O O L O F M A N A G E M E N T U N I V E R S I T Y O F S A N F R A N C I S C O

A U G U S T 2 0 1 1

University of San Francisco ▪ School of Management ▪ Department of Hospitality Management

2130 Fulton Street, San Francisco, CA 94117 ▪ (415) 422-2581 ▪ [email protected] ▪ www.usfca.edu/hospitality

Five Star E-Review

21st Annual USF Hospitality Industry Symposium

& Richard L. Swig Leadership Luncheon, April 1, 2011

“Three Pillars of Balance: Wellness, Sustainability, and Humanity”

Program Events

“The room was a "buzz" with many conversations

ranging from health care programs to carbon

"food" print to how hospitality companies can

create events with a purpose and help people

create a new life. It was great, stimulating,

educational and our very best! “

- Tom Costello

Page 2

USF Executive Chef Instructor

Jean-Marc Fullsack partnered

with Berkeley Bowl grocery to use

local produce for his lunch dish

Jeff Mall ’93 and his wife Susan of

Zin Restaurant & Wine Bar in

Healdsburg

Event managers Chloe Chan, Niki Yu,

and Nicole Santamaria lead the Wellness

Break with help from Assistant

Professor Michelle Millar and Tom Thanks to our Symposium Speakers!

Keynote Speaker : Enrique “Kique” Bazan

USF Business Ethics Professor, Co-founder Not For Sale Campaign

Wellness: Corporate and Community

Panel Moderator: Lisa McEuen, Senior Vice President, Compass

Laura Critchfield, Social Entrepreneur, San Francisco General Hospital

Lisa Jing, Senior Program Manager Global Health Engagement Team, Cisco Systems

Sustainability: Partnerships

Panel Moderator: Sun-Young Park, Ph.D., USF Hospitality Assistant Professor

Dave Stockdale, Executive Director, Center for Urban Education about Sustainable Agriculture

Janet Griggs, Principal and C.F.O., Taste Catering & Event Planning

Marc Zammit, Vice President of Corporate Sustainability and Culinary Initiatives, Compass

Lisa McEuen, Senior Vice President, Compass, Carbon Footprint Strategies and Audit

Humanity: Events with a Purpose

Panel Moderator: Michelle Millar, Ph.D., USF Hospitality Assistant Professor

Gary Cavalli, Co-Founder and Executive Director, Kraft “Fight Hunger” Bowl: Feed America Campaign

Patrick Smith, Macy’s Special Events Director

Jo Licata, Community Projects Manager, Hilton San Francisco Union Square Hotel

Francine Braae, Co-Executive Director, SAGE Project

Keynote Speaker: Andy Ford, Wave Master and Chief Insights Officer, Culture Waves



▫ Mark Dommen ’95, Chef and Partner, One Market Restaurant and

Mariquita Farms served a Wild Nettle Risotto

▫ Les Goodman ’01, Chef Entrepreneur and Zazu Restaurant and Farm

collaborated to create a Beet and Ricotta Salad

▫ Jean-Marc Fullsack, Executive Chef Instructor, USF and Berkeley

Bowl Grocery served Yuba & Spring Vegetable Chow Mein

▫ Jeff Mall ’93, Chef and Partner, Zin Restaurant & Wine Bar and Susan

Mall, Partner, Eastside Farm used their own product to create a Frisee

and Homemade Bacon Salad

▫ Jon Hall, Executive Chef, Bon Appétit Management Company and

Zuckerman Farms made Potato and Asparagus Soup

▫ Mary O’Neill, Executive Chef, Hilton SF Union Square Hotel, created a

Slider and Grilled Cheese Station

▫ G.L. Alfieri Farms & Marshall’s Farm featured natural honey and nuts

Farmers’ Market Luncheon A highlight to this year’s Symposium was a Farmers’ Market Luncheon where chefs and farmers collaborated to design unique

menu items based on local, seasonal and organic agriculture. Thanks to everyone that participated and made this event a success!

Assistant Professor

Sun-Young Park

introduced the

Sustainability panel

Page 3

USF students at the 84th annual

CMAA World Conference

84th Annual CMAA World Conference by Noelle Lee ’12, USF CMAA President

International Hotel, Motel & Restaurant Show

by Kim Mai ’11, USF HMA President

This year the Hospitality Management Association was able to send 10 seniors to New York City in November for the International Hotel, Motel and Restaurant Show. Kim Mai, Kimberly Buhay, Yu Sueda, Mike Tamaki, Nicole Santamaria, Kassandra Arko, Terry Ramirez, Ally Dutra, Stephen Vais, and Maddie Parks received a tour of the Peninsula Hotel and the Plaza while in New York. The trip included four full days of exploring the city, eating at wonderful restaurants and experiencing the incredible hospitality that New York provides. During the IHMRS, students had the opportunity to attend workshops, network with industry leaders and learn more about different aspects

Student News

On Saturday April 16th 2011, over 50 Hospitality Management students, staff, friends and family of the USF community gathered at the Golden Gate Bridge for USF HMA’s 11th Annual for Women’s Cancer Research.

This annual event was started 11 years ago in honor of a member of our community who lost her battle with ovarian cancer. Each year the Walk-A-Thon aims to raise money for Women’s Cancer Research at UCSF’s Helen Diller Family Comprehensive Cancer Center to raise awareness for the need to research all forms of women’s cancer and see its eradication in our life-time. This year with the efforts of walkers and donors alike, HMA was able to bring the total amount raised in the past 11 years to over $30,000 for Gynecological Oncology research. Many thanks to all participants and donors that continue to support this important cause!

Student News



11th annual HMA Walk-a-Thon to

raise money for Women’s Cancer

HMA students outside of the Plaza

Hotel in New York City

This past February 2011, CMAA members Ally Dutra, Katie Hammon, Roehlyn Quisao, Alyssa Andrade, Teresa Sartor and Noelle Lee and faculty advisor, Assistant Professor Michelle Millar, attended CMAA’s 84th Annual World Conference in Orlando, Florida at the Marriott World Center. Our CMAA student chapter raised money throughout the year by working at various 49ers games, St. Francis Yacht Club events, and other events to fund this educational experience. Next year, CMAA plans to have at least five students attend and enter their chapter for the Club of the Future Idea Board in order to be ranked at the conference by club industry professionals.

by Katie Hammon ’12, USF HMA Community Service Coordinator

Each year the San Francisco Travel Association and the

Hotel and Restaurant Foundation award the John A.

Marks scholarship to an outstanding student pursuing a

career in the Hospitality Industry. We are proud to

announce that this year’s recipient was BHIP student

Alyssa Andrade!

Alyssa accepted the award at the San Francisco Travel

Association’s 101st Annual Luncheon held on Thursday

June 23rd. Congratulations Alyssa!

Alyssa Andrade ’12 named the 2011 John A. Marks Scholarship Recipient

Page 4

Awards & Scholarships

Scholarship Recipients

2010-2011 Alyssa Andrade ’12

Kim Buhay ’11

Casey Frankel ’11

Katherine Hammon ’12

Noelle Lee ’12

Kim Mai ’11

Kimberley Patten ’11

Terry Ramirez ’11

Marizen Reyes ’12

Jessica Rodgers ’11

Andrew Sakhrani ’12

Nicole Santamaria ’11

Valerie Shortt ’12



Alyssa Andrade accepting

the John A. Marks

Scholarship Award

“We are very much enjoying having both Elena Quach and Ashley Cruz on our

team. The staff and management have had nothing but great comments and we

are excited to have them come back after their internships!”

- Alisa Jenkins, Director of Training and Human Resources, Left Bank Brasseries and LB Steak

Elena Quach and Ashley Cruz enjoying their summer work experience at Left Bank Brasseries and LB Steak

Thoughts from Michelle My Nguyen ’10 BHIP Alumni and School of Management Valedictorian

“My experience at the University of San Francisco and the Hospitality Management

Program has truly been amazing. By being in the program, I learned how to effectively

interact and network with others. I’ve also attained many other important skills such as

time management, communication, and critical thinking. All of these skills are applicable

in my daily work-life as I constantly juggle between different projects and communicate

with managers. Aside from the program’s challenging and fun courses, the program also

provides a wonderful support system with advisors and instructors who are always encouraging and

supportive. They inspired me to continuously work hard and reach my potential. I would not succeed in

college and be where I am today without the hospitality program. In my opinion, the Hospitality

Management Program is the best program that USF has to offer.”

-- Michelle My Nguyen ’10

Michelle poses with

Stephen Privett S.J.,

USF President, at the

2010 graduation

ceremony

2010 Dean’s Award for Service

recipient, Jessica Rodgers, celebrates

with KO Odsather

C A R E E R C O R N E R by K.O. Odsather, BHIP Associate Director

Page 5

Stephen Revetria ’92, Vice President and General Manager of Giants Enterprises, is one of the many industry leaders that guest lectures in KO’s Introduction to Hospitality Management class and provides student intern-ships. Stephen was recently profiled in the USF Magazine. To read the article go to: www.usfca.edu/magazine

“I would

welcome the

opportunity

to meet with

anyone who

would like to

review or

restructure

their

internship

program.

The goal is

always to

offer the

greatest

learning

opportunities

for our

students who

are the future

leaders of the

industry.”

-K.O. Odsather

800 Hour Industry

Related Experience



The economy being what it is today,

students are scrambling for both paid

and unpaid opportunities in order to

fulfill their 800-hour work/internship

experience requirement for graduation.

Unpaid internships have, once again,

come under the watchful eye of the

Supreme Court. Good business practice

deems that unpaid opportunities need to

be fairly well structured (both in writing

and in practice) to sufficiently meet and

support six specific criteria outlined by

the U.S. Department of Labor Wage and

Hour Division. I am happy to send you

the link to this site, as well as to a recent

article by Kathleen Pender in the

Business section of the Sunday Chronicle

from Sunday, June 19, 2011, entitled,

Most internships are required to pay minimum

wage.

We look forward to the day when paid

internships are the norm so that students

don’t have to hold down two jobs during

the school year to pay for tuition. I

would welcome the opportunity to meet

with anyone who would like to review or

restructure their internship program. The

goal is always to offer the greatest

learning opportunities for our students

who are the future leaders of the

industry.

As we close out one school year and

begin a new one, I’d like to say

“Thanks!” to all who were guest

lecturers, assisted with our Mock Inter-

views in Fall and Spring semesters,

sponsored recruiting tables at the Annual

USF Career Fair, and hosted field-trips,

dinners and receptions for our students.

Thank you for providing opportunities

where we could show-case our students

such as the S.F. Travel Association’s

annual luncheon, and Hotel Council of

S.F. Hotel Heroes, and to all who

personally mentored students

throughout the year. Your support for

our students makes the difference

between “good enough” and “Great!”.

---K.O.

To discuss internship and job opportunities at your organization please contact KO at [email protected] or (415) 422-6721

H O S P I T A L I T Y G R A D P L A C E M E N T S T A T S 2 0 0 8 - 2 0 1 0

Company 2008 2009 2010

Employed in lodging management 31% 45% 11%

Employed in restaurant management 7% 23% 16%

Employed in other food service management 0 0 11%

Employed in travel and tourism management 0 6% 11%

Employed in other hospitality related fields 19% 3% 16%

Unemployed and seeking employment 0 0 0

Not seeking employment at this time 6% 3% 11%

Returned to home country 0 3% 11%

Unknown/Unable to contact 6% 13% 13%

Confidential/Refuse to disclose 0 0 0

Graduate or Culinary School 31% 3% 0

Jeff Scharosch ’94 Receives 2011 Richard L. Swig Leadership Award

Page 6

“The greatest joy in teaching is to walk into a hotel, restaurant or food service operation and see our graduates looking sharp, in command and achieving success.”

-Tom Costello



Alumni Milestones

Jeff Scharosch ’94 accepted the award, named in honor of the late Richard L. Swig,

co-founder of the Hospitality Management program at USF. Scharosch is the first

alumni to ever receive the award. He is an adjunct BHIP instructor, serves on the pro-

gram’s executive board and is dedicated to mentoring students within the hospitality

industry, including an ongoing internship program at the Spinnaker Restaurant, where

he has been General Manager for the past 17 years. Congrats Jeff!

Andy Richardson ’99 received the Golden Trumpet award for

Outstanding Achievement from the Publicity Club of Chicago.

Andy Chang ’99 and wife Elisa Young welcomed

their first son Noah, November 5th, 2010.

Angela Kreitem ’01 was honored by the YWCA Silicon Valley at the 27th Annual Tribute

to Women with an award for demonstrating excellent service in an executive level position.

Alumni, faculty and students reconnected at this year’s Alumni Mixer on March 3rd at Mijita Cocina. Watch for the announcement of next year’s Alumni mixer coming soon!

David Putnicki ’09 has recently joined The Westin Gaslamp

San Diego as Outlet Supervisor.

Name the BHIP Newsletter Contest & Win!

We need your help! Submit e-newsletter names to Emily at

[email protected] by November 15th and if your newsletter name

is selected you will be featured in the January edition and win a

prize! We look forward to hearing your great ideas!

Jaime Law ’03 published an article on San Francisco hotels in the Summer 2011 Real Estate

Finance Journal.

(from left to right) Garrett O’Doherty,

Chairman of the Hospitality Advisory

Board, Jeff Scharosch and Tom Costello

Rita Gonzalez ’01 earned her MBA with a concentration in Human Resource Management

from Loyola University Chicago.

Keep in Touch!!

Tell us what’s new in your life! Send us news about your career, family,

travel and other adventures that we can include in our Alumni Milestones

section. Email Emily at [email protected].

Join us on

Gillian Feldman ’10 was promoted to Assistant Catering Manager at Mandarin Oriental Hotel.

Kassandra Arko ’11 joined Omni San Francisco Hotel as a Human Resource Coordinator.

Documents

Five Star E-Review - University of San Francisco€¦ · Five Star E-Review . 21st Annual USF Hospitality Industry Symposium & Richard L. Swig Leadership Luncheon, April 1, 2011 “Three