1How’s your prepaid payroll working for you?

Five questions to ask that will help improve your program.

How’s your prepaid payroll working for you?

2How’s your prepaid payroll working for you?

Prepaid payroll cards are powerful differentiators.

The prepaid payroll program you choose has the potential to be a game-changer.

Millennialsare more likely to use prepaid cards than credit cards.1

The quality of your prepaid payroll card program is more important than ever.

Payroll card programs aren’t just something you can “set and forget.” Done right, this routine part of your business can make a huge difference to you and your employees. For you, prepaid programs can dramatically cut operational expenses and effort. For your employees, a quality prepaid payroll program can mean convenience, flexibility and higher job satisfaction.

So how’s your prepaid payroll program working for you? Here are five questions to help you determine that answer, plus all the ways you can get more out of prepaid payroll.

3How’s your prepaid payroll working for you?

Are you happy with program enrollment numbers?

4How’s your prepaid payroll working for you?

Changing how employees access wages can be scary.

The most common challenge we see across the majority of programs is a lack of enrollment. That’s no surprise. Money is an extremely sensitive topic. People don’t take switching the way they get paid lightly.

What causes poor enrollment?

• Employees aren’t fully aware of the program

• Employees haven’t been properly educated on the benefits of prepaid payroll cards

• Enrollment can be time-consuming

Are you happy with program enrollment numbers?

30%of workers do not claim high satisfaction with their current prepaid payroll cards.2

5How’s your prepaid payroll working for you?

The key to higher enrollment is enhanced card features and better education.

Valuable prepaid partners offer employee and administrative training to give you a hand.

But the biggest, most-overlooked cause of poor enrollment is that your prepaid payroll program may not be appealing enough. It’s simple. If the program itself doesn’t wow your staff, nobody will want to sign up.

Convenient, secure and flexible access to funds versus other card types

The ability to be used at point of sale, ATM, bank and online with little to no fees

Notification alerts and education to improve money management

Mobile app access via iPhone and Android devices

High-quality prepaid payroll cards include:

Are you happy with program enrollment numbers?

6How’s your prepaid payroll working for you?Do you have the right program for today and tomorrow?

7How’s your prepaid payroll working for you?

Do you have the right program for today and tomorrow?

Too many prepaid payroll programs just don’t fit right. Today’s prepaid payroll program should revolve around you. That means, whether you’re dealing with pension cards, employee incentives or payroll cards, you should be able to customize the program to meet your needs.

A new wave of prepaid payroll technology is coming. Digital technologies are changing the prepaid payroll game—and that change will only accelerate. Being able to customize your program for today is important. Being able to scale that solution to prepare for the rapid changes in the payments space is even more important.

Change is already hereIndia’s Aadhar is offering a national biometric identity system to replace the use of PINs for prepaid cards.

8How’s your prepaid payroll working for you?

A nimble program is a smart investment. If you want a program built for today and tomorrow, you need a partner that can scale and adapt. You must be prepared to introduce changes to your prepaid payroll programs. Scalability and innovation should be the top qualities to look for when you consider which partner can best lead you into the future of prepaid.

Do you have the right program for today and tomorrow?

The ability to scale is dependent on a combination of program flexibility and the amount of resources your partner can offer. The ability to innovate is a little more difficult to recognize. Ask yourself, does this partner have a history of breakthrough technologies? Are they an industry leader in payments? Can they separate hype from true innovation? 1

Tomorrow

Today

9How’s your prepaid payroll working for you?

Is your provider’s customer service and self-service hurting employee satisfaction?

10How’s your prepaid payroll working for you?

Don’t underestimate the power of customer service.

We’ve all been there—countless customer service interactions with no resolution. It’s stressful enough when you’re just dealing with insignificant things like returning a pair of shoes. Imagine how stressful it can be when your customer service problem has to do with accessing your wages.

From handling lost or stolen cards to program information and guidance, quality customer service is critical to providing a satisfying prepaid payroll program experience.

76%People who say customer service is the true test of how much a company values them.3

Is your provider’s customer service and self-service hurting employee satisfaction?

11How’s your prepaid payroll working for you?

Provide comprehensive, cutting-edge customer service.

Your employees have high expectations for great customer service. It’s not just about getting a question answered. Today’s employees want it done better, simpler, now-er.

Experience, quality and scale matter.

Expect to hand off customer service responsibilities to a large, experienced team of representatives with bilingual call centers. Ideally, your partner will be able to guarantee your employees and administrative staff 24/7/365 customer support. Not to mention, a better overall solution will dramatically reduce the amount of customer service needed.

Instant access to account information

In addition to handling all customer service problems, your partner should ensure:

Faster problem resolution

Multiple channels for interaction, including online and mobile

Better self-service capabilities

Is your provider’s customer service and self-service hurting employee satisfaction?

12How’s your prepaid payroll working for you?Are you up to date on the latest regulations?

13How’s your prepaid payroll working for you?

No prepaid program operates in a vacuum.

As you know, payroll card providers and employers are subject to many federal and state regulations. As the employer, you are legally responsible for the program, not your third-party provider.

Ignorance is (not) bliss.

It is often left up to you, the employer, to ensure your prepaid payroll program meets regulatory guidelines. It is not uncommon for organizations to be unaware of regulatory or legislation changes or that they have a compliance gap impacting their payroll program.

Are you up to date on the latest regulations?

14How’s your prepaid payroll working for you?

Choose a provider experienced in regulatory management.

The best advice is to find a prepaid payroll partner that knows their way around the world of regulatory compliance. There are many providers in the prepaid payroll space, but few have the resources needed to stay current with regulatory changes.

Keeping compliance top-of-mind.

A quality partner will work with you to ensure compliance in your prepaid program, providing ongoing regulatory tracking. It is also important that funds are FDIC-insured and fully compliant with Regulation E.

Are you up to date on the latest regulations?

15How’s your prepaid payroll working for you?Are there any holes in your prepaid payroll security strategy?

16How’s your prepaid payroll working for you?

Are there any holes in your prepaid payroll security strategy?

A sense of security is critical to you and your employees.

Security is always a challenging topic in the digital realm. Many companies and employees worry about the security of their prepaid payroll programs. In fact, across all income brackets less than 14% of employees are satisfied with the security of their prepaid payroll cards.3 On top of that, many employees are afraid they’ll be held liable for unauthorized purchases.

Less than 14% of employeesare satisfied with the security of their prepaid payroll cards.3

17How’s your prepaid payroll working for you?

Create an airtight prepaid payroll security plan.

It’s important to partner with an organization that has experience processing data and information at a massive scale, as well as the industry’s highest credentials. And, of course, a long track record of success is a must.

When it comes to the prepaid payroll program itself, expect:

• Fraud monitoring and zero-liability protection for unauthorized use

• All accounts to be FDIC-insured up to $250,000

• Text and email account alerts to give employees peace of mind and help them take action faster

Are there any holes in your prepaid payroll security strategy?

18How’s your prepaid payroll working for you?

Don’t settle for a program just because it’s working. Your payroll program can be a huge operational advantage and a powerful source of employee satisfaction.

Whether you want enhanced card features and security or improved regulatory management and enrollment, Conduent is the perfect partner to take your prepaid payroll program to the next level.

To learn more about how Conduent can improve your prepaid payroll program, take a look at our Prepaid Payroll Services.

How’s your prepaid payroll working for you?

So how’s your prepaid payroll program working for you?

19How’s your prepaid payroll working for you?

© 2017 Conduent Business Service, LLC. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent Business Services, LLC in the United States and/or other countries. BR586

(1) 2014 Federal Bank of Philadelphia. (2) GfK Survey 2014. (3) BizReport 2015

About Conduent

Conduent is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization.

We conduct business in 180 countries, and our more than 140,000 employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients – and their customers.

Learn more at www.conduent.com