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Chris May: Vitae Consulting LLC
630-608-7072
Keys to Establishing Healthy Organizational Culture
S u c c e s s f u l c a r e e r f o r 2 f o r t u n e 5 0 0 c o m p a n i e s
R e c e i v e d M B A i n 2 0 1 1 ; c a l l e d i n t o m i n i s t r y w o r k i n 2 0 1 2
A t C a r e N e t D u P a g e : e x p a n d e d t h e o r g a n i z a t i o n a l f o o t p r i n t f r o m 4 c e n t e r s t o 6 i n 2 y e a r s
R e c r u i t e d t o A v a i l N Y C i n M i d t o w n M a n h a t t a n i n 2 0 1 5 a s C O O ; p r o m o t e d t o C E O i n 2 0 1 7 , b u t t h e L o r d h a d o t h e r p l a n s
I n 2 0 1 8 , e s t a b l i s h e d V i t a e C o n s u l t i n g t o c o m e a l o n g s i d e P R C ’ s w i t h e x e c u t i v e c o a c h i n g , o p e r a t i o n a l , c e n t r a l -s e r v i c e s , a n d c u l t u r e - d e v e l o p m e n t s u p p o r t
About the Presenter
• Your Purpose
• Your People & Profiles
• Your Perks
• Your Plan
What influences Culture?
• Mission: Why do you exist?
• Vision: What impact will you have on the world?
• Core Values: What is in your “secret sauce”?
PURPOSEDefining Your Mission, Vision & Core Values
• Tell the world and your people why you exist?
• What is your value proposition?
• Keep it simple, true, and clear.
Define your Mission“Lord, help us to stand for something, because the man who stands for nothing will fall for anything”
• How will the world around you be transformed by your presence?
• The Mission speaks to the why, while the Vision speaks to where we are going.
Your Vision for the World
• Speaks to what makes the organization unique; your secret sauce.
• It anchors staff behavior on a moment by moment basis; they empower.
The Value in Core Values
• To clearly define who we are…
• …where we are going…
• …and the manner in which we operate.
• And here’s why it’s so important…
The Mission, Vision & Values “Why”.
• …is anxiety
• Anxiety-up, performance-down
• Anxiety-up, motivation-down
• And, unfortunately, when anxiety goes up, inappropriate behavior increases
The Most Powerful Negative Influence on Performance in Every
Organization…
• …is clarity
• Clarity-up, anxiety-down/motivation increases
• Clear Mission/Vision/Values binds individuals toward a common purpose. Creates a culture on Unity.
The Most Powerful Positive Influence on Performance in Every
Organization…
• Leaders responsibility to lead.
• The hard-truth: what you see is a result of your leadership
• Failure to lead (give clarity), forces your people to figure it out on their own; this will cause anxiety
Sidenote:Effective Leadership
• If the leader exhibits inappropriate behavior, they are sending a message to staff.
• If the leader tolerates inappropriate behavior, their leadership capacity will be diminished.
Leadership Warning
1. I ’m extending them grace.
2.Avoidance of conflict.
3. It will get better on its own.
4.Prevent wounding staff/for sake of relationship.
5. Hypocritical.
Top 5 Reasons Leaders Fail to Address Inappropriate Behavior
• This speaks to the importance of your people.
• Know you have the right staff…
• …in the right seats…
• …and retain them (reduce turnover).
PEOPLE, PROFILES & PLACEMENT
• People are your most valuable asset
• People, with the right gifts, in the right seats, united in a common purpose, can change the world.
• But how do you know you have the right people, gifts, and alignment?
Human Capital
• The right people?
• The right giftedness for the role?
• How do I know if they are in the right seat on the bus?
• Answer: The Flippen Profile.
Profiles
• What is it/Where did it come from?
• What it shows.
• Is it legal?
• Best Practice use.
The Profile
• If done right, this will move the cultural-needle.
• Scarcity, benefits, and the elephant in the room.
• High-cost to no-cost.
• Happy wife, happy life.
PERKSTips on Structuring Employee Benefits
• How do you measure the cultural health of your organization?
• What is a Net Promoter Survey/Score?
• Why is it important? (28/55/17)
PROMOTERSImplimenting Net-Promoter
Surveys
• One question survey/0-10 scale.
• Best score is +100/Worst score is -100
• 9-10= Promoters, 7-8= Ambivalents, 6-0= Detractors.
• Quarterly is best/annual intensive survey to go deeper.
Net Promoter Survey
• Avoid scope creep and why its important.
• Strategic plan and KPI’s.
• Reinforces accountability and clarity.
Strategic Plan“Culture Eats Strategy for Breakfast”
Chris May: Vitae Consulting LLC
630-608-7072
Questions/Comments?“Feedback is the Breakfast of Champions”
