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What did you just see?Reese’s
Bay Ruth
M & M’s Peanut
M & M’s Plain
York Peppermint Patty
Juicy Fruit Gum
Kit Kat
Hershey’s Milk Chocolate Bar
Almond Joy
Snickers
1. state observations
2. ask other person if they share your perception
3. consider other interpretations.
coping with defensiveness
judgment vs. description
control vs. problem focus
strategy vs. spontaneity