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Five Blessings from Customer Privacy Tim Hayden Founder/CEO Brand + Trust Partners Tracy Arrington Founder/CEO Brand + Trust Partners

Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

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Page 1: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

Five Blessings from Customer PrivacyTim HaydenFounder/CEOBrand + Trust Partners

Tracy ArringtonFounder/CEOBrand + Trust Partners

Page 2: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

BusinessTransformation

Impacts Every Cornerof

Your Brand

Globalization of Stakeholders &

Public Policymaking

Disparate Systems & Platforms

Rapid Technology Evolution

Bots & FakeNews

Changing Organizational

Structures

Convergenceof Comms +Marketing

Analyzing and measuring non-textual

content/UGC

Critical Business

5

Transformation Trends

Page 3: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

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Page 5: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

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Page 6: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

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Page 7: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

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Page 9: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

1-to-112

Page 10: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring
Page 11: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

Hello [FIRSTNAME],

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Page 14: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

Connect Understand Act

Find all the relevant data sources and work with a CDP to get everything in

one place

Use machine learning and data science to

understand what customers want most

Develop strategy, tactics, and execution to migrate to digital-first customer focus

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Page 15: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

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Page 16: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

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Page 17: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

UGC, FTW!

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Page 18: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

21 Norton Rose Fulbright May 23, 2019

Page 19: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring
Page 20: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

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Page 24: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

Shopping for a CDP

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* Established API connector portfolio

+ High cardinality/volume

+ IoT/machine and device data

+ Machine learning/predictive modeling

+ Cloud or on-premise?

+ Marketer friendly/UI

Page 25: Five Blessings from Customer Privacy · Platforms Rapid Technology Evolution Bots & Fake News Changing Organizational Structures Convergence of Comms + Marketing Analyzing and measuring

Five Blessings from Customer PrivacyTim [email protected]@TheTimHayden

Tracy [email protected]@TracyArrington