Unique facility offers better care for outpatientsThe delivery of health care in Surrey will change forever on June 1, with the opening of the Jim Pattison Outpatient Care and Surgery Centre at 140 Street and Fraser Highway.

The four-storey, 188,000-square-foot facility will be the first in B.C. to bring together more than 50 services and programs, including day surgery, exclusively for outpatients – those who don’t require an overnight stay or emergency care.

Day surgeries, chronic disease management, specialist visits, diagnostic scans and other services that commonly take place in a hospital setting will shift to this innovative new space, custom-built to meet the needs of outpatients in Surrey and throughout the Fraser Health region.

The Centre is expected to receive more than 450,000 visits a year, including most of the 134,000 outpatient clinic visits and 94,000 outpatient diagnostic procedures that take place each year at Surrey Memorial Hospital.

“We’re evolving our service-delivery strategy with the goal of providing the right care in the best place for the patient,” said Dr. Nigel Murray, President and CEO of Fraser Health. “The Centre will not only provide better care

for outpatients, but will free up capacity that can help us improve care in our hospitals and other facilities.”

Distinct environmentOne key question guided the construction and design of the Centre: “What will serve the patient best?”

The answer is apparent from the moment you step into the lobby, a bright and welcoming space that embodies the feel of the entire building. Light streams in through floor-to-ceiling windows, the aroma of coffee wafts over from the coffee bar, and finding your way around is easier with computer Express Check-in kiosks and clear signage.

As you move through the building, distinct tree-inspired motifs and different colour schemes on each floor (along with reception areas and signs) help you stay oriented, even if English is not your first language.

The patient-focused design is everywhere throughout the Centre, from sky ceiling murals in MRI and CT rooms to living room-style seating and ample use of windows that bring the outside in.

The soundproofed exam rooms have plenty of space to accommodate family members. Or they can wait for you in the window-lined

seating areas on each floor, with views of trees and gardens. If you need a moment alone, visit the non-denominational sacred space on the first floor.

“We didn’t want it to feel like a hospital or an office building, and it doesn’t,” said Barry Pearce, Chief Project Officer. “The whole focus was on the patient’s needs and comfort.”

FIRST IN BC - OUTPATIENT CARE AND SURGERY CENTRE OPENS IN SURREY

“The Centre will not only provide better care for outpatients, but will free up capacity that can help us improve care in our hospitals and other facilities.”

A LOOK INSIDE

1LEVEL

GROUND FLOOR•Retail pharmacy

•Café and coffee bar

•Childs play area

•Sacred space

•Patient and family education centre

• Laboratory medicine for blood and other lab tests. Open to any individual with a lab test requisition form, Monday through Friday 7:00 am - 8:00 pm; Saturday, Sunday and statutory holidays 9:00am – 5:00pm.

• An Anti-Coagulation Management clinic that is a new care model to improve medication management for patients at risk of blood clots.

• A variety of client-centered services to support people with continuing health needs, who require medical care but not hospitalization.

• Lung function testing and a Lung Rehabilitation Program, that teaches patients how to manage their condition through lifestyle change, education and exercise.

• An integrated Cardiac Rehabilitation and Prevention clinic that provides cardiac patients with specialized services, support, and treatment.

4LEVEL• Day surgeries and ambulatory procedures, which include scopes, biopsies and use of the first Extracorporeal Shock Wave Lithotripsy within Fraser Health (a non-invasive surgical procedure for kidney stones).

HOURS OF OPERATION:

Monday to Friday, 7am to 8pm; Saturday, Sunday and statutory holidays, 9am to 5pm.

PARKING AND ACCESS:

Over 600 parking spaces within 3.5 levels of underground parking and ground level parking. Easy transit access, go to www.translink.ca or call 604-953-3333 to plan your route.

EXPRESS CHECK-IN UPON ARRIVAL

Make sure to bring your BC CareCard to Express Check-in for a scheduled appointment at the Outpatient Centre—similar to how you check in at the airport!

Express Check-in kiosks are located throughout the building to make the check-in process faster and easier by helping to:

• Confirm your arrival, so the clinic where you have your appointment can prepare documents and other things for your visit;

• Update your contact information, to ensure it’s current and correct, and reduce record errors; and,

• Get specific directions to your clinic so you can arrive on time.

English and Punjabi language options are available with more language options to be added in the future.

2LEVEL• A wide variety of diagnostic services with state-of-the-art equipment, including ultrasound, x-ray, CT and MRI scans.

• Follow-up care for patients who have had orthopedic surgery, who require cast application/removal and rehabilitation services.

• A multidisciplinary outpatient Plastic Surgery Clinic with a focus on post surgical follow-up and a comprehensive hand therapy program.

• The first Breast Health Clinic within Fraser Health that aims to diagnosis women with a suspicion of breast cancer within 21 days.

More than 50 new and enhanced programs and services available at the Jim Pattison Outpatient Care and Surgery Centre

Most patients will

be referred to the

clinics and

programs here by a

physician or

specialist.

If you or a family

member could

benefit from one of

the programs or

services offered at

the Pattison

Outpatient Centre

please contact your

family physician.

3LEVEL• Chronic disease management through diabetes, heart and lung heath clinics.

• Specialty clinics including a chronic pain clinic, specialized seniors clinic, hand therapy and neurology.

• Urology services with bladder care, renal vascular access and a kidney stone clinic.

• The first comprehensive HIV/AIDS and Hepatitis C clinic within the Fraser Health region.

• A primary care clinic to provide follow-up care for Surrey Memorial Hospital patients who are without a regular family physician.

• A maternity clinic for women requiring care during pregnancy for gestational diabetes, excessive nausea and vomiting, and other monitoring needs.

• Pre-admission clinic to screen and assess patients before they are admitted to the Outpatient Centre or Surrey Memorial Hospital for a surgical procedure or operation.

Integrated, expanded care The Centre takes an integrated “one-stop-shop” approach to patient care that views each patient as a whole person rather than an individual illness. To those with multiple conditions, such as diabetes and a weak heart, this will mean fewer medical visits along with a more comprehensive picture of what they need to do to improve their overall health.

Care providers from different service areas will not only work together – with the help of technology that assists with information-sharing and scheduling – but will also collaborate with patients through a strong focus on education and empowerment.

Most of the Centre’s 50-plus clinics and programs are either new or enhanced, featuring new technology, larger space, additional staffing and increased service hours.

Some of the “firsts” to be found at the Centre include:

• a new breast health clinic using a European approach that reduces diagnosis time for cases of suspected breast cancer,

• Fraser Health’s first Extracorporeal Shock Wave Lithotripsy to provide a procedure to non-invasively treat kidney stones,

• the Fraser Valley’s first comprehensive HIV/AIDS/Hepatitis C program, and

• Surrey’s first primary care clinic serving patients who have been treated at Surrey Memorial Hospital who are without access to a family doctor for follow-up care.

Other programs and services include a variety of specialty clinics (e.g. diabetes, heart, lung, pain, seniors and neurology), urology services, maternity services, diagnostic services (e.g. ultrasound, x-ray, CT and MRI scans), day surgeries and surgical procedures, scopes and biopsies.

Ultimately, the overall goal is to provide faster access to patient-centred care, resulting in better health and quality of life for patients, and fewer visits to the hospital or emergency room.

“The focus here is timely, accessible, well-rounded care and convenience for patients,” explained Dr.

Chris Mahony, a Surrey physician who provided input into the project. “All aspects of the centre, including the health care delivery models and the physical facilities, are designed with the patient in mind.”

A model for the futureThe Jim Pattison Outpatient Care and Surgery Centre brings the future of health care to Surrey, with its collaborative and patient-centered approach, sustainable building techniques that are on track to achieve Leadership in Energy and Environmental Design (LEED) gold status, and built-in infrastructure designed to accommodate future growth.

The Centre will also play a critical role in Fraser Health’s long-term strategy to relieve pressure on hospitals, build further capacity in the system, and ultimately provide patients with more opportunities for improved health.

For more information go to www.fraserhealth.ca or email feedback@fraserhealth.ca

Fraser Health believes you deserve the best health care. And

Jim Pattison agrees. Give to the Surrey Memorial Hospital Foundation today and he will generously match your gift. Donate now at www.smhfoundation.com

ABOUT BCHSBCHS Healthcare (Surrey) LP is the private sector partner to Fraser Health for the financing, design, construction and maintenance of the Jim Pattison Outpatient Care and Surgery Centre. A contract between BCHS and Fraser Health was signed in August 2008 and the Centre was delivered on time and budget on March 31st of this year.

BCHS is a consortium of InfraRed Capital Partners (a specialist manager of equity funds, investing in the development of infrastructure projects around the world), Bouygues Building Canada and ETDE Facility Management Canada. Bouygues Building Canada and ETDE are members of the Bouygues Group, one of the largest, diversified construction groups in the world.

Construction of the Centre was undertaken by a Joint Venture between Bouygues and BIRD Construction; the architectural design was developed by Kasian. Both BIRD and Kasian are Canadian companies.

“The focus here is timely, accessible, well-rounded care and convenience for patients.”