First Impressions: A Visit to Kewaskum, WI Tuesday, Sept. 22, 2015 Waterford, WI

First Impressions:

A Visit to Kewaskum, WITuesday, Sept. 22, 2015

Waterford, WI

http://www.vi.waterford.wi.gov/

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Site Visit Orientation:

First Impressions: A program for Community Assessment

& Improvement

Team OrientationTeam Orientation

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& Improvement

Participants:Participants:

John Doe

Andy Taylor

?

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& Improvement

Ice BreakerIce Breaker

How many times does the typical American move

within their lifetime?

A.3

B.5

C.8

D.12

E.15

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& Improvement

Waterford - KewaskumWaterford - Kewaskum

75 Minute Drive

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& Improvement

Final PlansFinal Plans

Who is driving?

When are you leaving & returning (3 hour drive time)?

Where will you meet (Do you have phone numbers)?

How will you handle incidental expenses?

Who can bring a digital camera/tablet/mobile device/cell

phone (The more the better)?

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& Improvement

Things to Remember…Things to Remember…

Look for things to implement in your own community

Take notes…don’t wait until after the visit (The site

coordinator will be collecting your completed guide with

notes at the end of the day or you will be uploading

your comments and photos using a mobile device)!

Take discrete photos and tag them with notes

Be discrete with your note taking (don’t display your

participant guide)

Role play

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& Improvement

Mobil Device OptionMobil Device Option

• Site Coordinator can get instructions on how to set

up a Qualtrics survey to collect team comments and

photos that will assist with preparing the final report.

See:

https://drive.google.com/a/ces.uwex.edu/file/d/0B1edxvwfJTKRWWJISlgzYTBIRDg/view

• If you set-up this option, make sure your team

members have the URL for the survey and a device

that will allow them to connect to the web site!

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& Improvement

Role Playing…Role Playing…

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Let’s Get Our Stories Let’s Get Our Stories Straight…Straight…

-If you are just passing through town, where are you from and where are you going?

-If you are playing the role of a business person, what kind of a business do you run and where are you from?

-If you are a retiree, what is it you used to do, and where are you from?

-Do you have a youth member on the team? Who’s son or daughter is this?

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& Improvement

Questions to ask…Questions to ask…

-I’m on my way to a conference an have not been here before. What is there to do for recreation?

-Are there any good restaurants in this town? Where would be a good place for lunch?

-I might bring my family here on our way to a wedding next month. Are there any good places to stay?

-I am considering moving to this area. Are the schools good here? Where is the best place to look for housing?

-Where can I get information on commercial/retail space to buy or lease in this community?

-Other Questions: List additional suggested questions, and assign to team members

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& Improvement

Exchange Team Exchange Team Member’s Guide BookletMember’s Guide Booklet

Hand out copies of participant Guide

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& Improvement

Turn to page 3 of your Participant Guide

and record your thoughts for question

#1…

-What is your perception of Kewaskum today?

-What are you expecting to see?

-What do you know about this community?

Quickly go through the other sections in the guide….

Pre-Visit PerceptionsPre-Visit Perceptions

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& Improvement

Divide Up Divide Up Responsibilities…Responsibilities…

Mapquest says 6 Entrances..

•Hwy 45 from the south

•Hwy 28 from the east

•Hwy 28 & CTY Hwy H from the west

•Hwy 45 & CTY Hwy S from the north

•Bike trails, boat landings, train stations, ATV trails, etc.?

Note: If you have one car, do all of these as a group

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& Improvement

Divide Up Divide Up Responsibilities…Responsibilities…

Note: If you have one car, take turns walking and driving. Try to break up the team to visit two restaurants for lunch. For a community of less then 10,000 the entire team should have time to evaluate all of these categories.

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& Improvement

Remember:

• We'll get better information if residents do not know we are there to assess the community.

• Try to discover not only their warts, but also the ways in which they shine!

• Feel free to record additional community strengths and weaknesses not included in this guide.

• Appear to be shopping, conducting business, or making a social visit.

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& Improvement

Remember:

• Strike up casual conversations with residents and be interactive.

• Be observant.

• Be sure to circle a ranking score (“A” – “F”) for the questions which request this, but also take the time to include comments . The comments are more useful then the ranking.

• Have a good time!

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& Improvement

How do I grade?

A = What I experienced far exceeded my expectations.

B = What I experienced was better than my expectations.

C = What I experienced met 9but did not exceed) my expectations.

D = What I experienced did not meet my expectations.

F = What I experienced was far worse than my expectations.

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& Improvement

Remember:

•Try to provide a balanced assessment. Share both constructive criticism and praise when it is appropriate. The community you are visiting is not expecting you to sugar coat your comments or to simply be a critic.

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& Improvement

Using your sensesUsing your senses

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& Improvement

Site CoordinatorSite Coordinator

• Who will be collecting the completed participant

guides with notes & photos at the end of the day to

compile the final report or making sure the

comments & photos from each team member are

uploaded?

• When does the final report and photos need to be

shared with the other community?

• Who will receive a copy of the final report for X?

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& Improvement

•Who will request information by mail, telephone, email prior to the visit (Can you use a different community for your address)?

•Who will do a web search of the on-line materials for this community?

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& Improvement

1. Welcome and introduction to the First Impressions Program (Who, What, When, Where, and How).

2. Distribution of final report from the exchange community (Make note of the availability of press releases for the media).

3. Review of major points found in the final report. These points should be covered along with images from the community (This list should be formulated with input from the group of volunteers who participated in the exchange. You might want to have this list as a handout).

4. Review of things learned from the exchange community visit (What did you see and learn from your visit to the other community?).

5. Action Planning session. Break up into small groups to begin addressing some of the issues found in the final report.

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& Improvement

6. Establish a follow-up meeting date to track progress.

7. Report results from the meeting to the local media

and invite additional public participation in the

solutions.

8. Consider additional educational programs that might

address some of the deficiencies or assets identified

as a result of the First Impressions program.

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& Improvement

When & WhereWhen & Where

• When and where should we hold a “Town Meeting”?

• Who needs to be invited?

• Who from our team might be available to assist with

a presentation of our findings to the City of X (Have

they agreed to assist with ours?)

• Who from our team could present on what we

learned from X?

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& Improvement

Questions/Concerns?Questions/Concerns?

• Logistics?

• Personal safety?

• Suggestions?

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& Improvement

Andy LewisAndy Lewis

Insert your contact information hereContact Information:Community Development SpecialistCenter for Community & Economic DevelopmentUniversity of Wisconsin Extension610 Langdon St., Room 334 Madison, WI 53703 (608) 263-1432, (608) 263-4999 [email protected]://www.uwex.edu/ces/cced

For a copy of today’s presentation:http://www.uwex.edu/ces/cced/andylewis.html

Documents

First Impressions: A Visit to Kewaskum, WI Tuesday, Sept. 22, 2015 Waterford, WI