First Capital Connect

Stakeholder Presentation

29th September 2009

7,500 more seats and counting ...

• 5,000 on the GN

• 2,475 on Thameslink

...

• with 900 more by

December on

Thameslink

Some of our Electrostars are missing!

Getting back on track

• Restarted Class 319 refresh and

traction improvements and 317s

refresh

• Restarted enhanced traction motor overhaul programme – 50% new

motors fitted on 319 fleet

Good news for the existing trains

And while we’re talking about fleet ...

• Electrostar maintenance training continues

• Electrostar AC/DC changeover issues resolved

• Class 321 additional unit leased at no cost to

assist refresh programme

• 365 material transfer completed from Bombardier

to FCC and HSBC

Table-topping train performance

• In period 5 class 321 continued to perform

well since introduction

to FCC with best in

class MAA

• DOO faults on the 377

fleet on the decrease after wiring rectification

work carried out

• Reliability and growth

plan for the class 377

to be agreed between

FCC and Bombardier

Midlife EMU Unit Miles P4 MP5MD MAA

First Capital Connect Class 321 33,326 16,663 39,098

First Capital Connect Class 365 525,328 25,016 31,685

South West Trains Class 455 694,079 23,136 27,725

London Midland Class 321 161,908 20,239 23,148

NXEA Class 321 536,058 22,336 20,707

Southern Class 455/8 269,140 20,703 19,744

First Scotrail Class 320 151,938 37,985 18,533

NXEA Class 317/7&8 253,075 28,119 16,653

Northern Class 323 139,236 13,924 15,697

First Capital Connect Class 319 911,364 12,316 14,555

Southern Class 456 114,722 114,722 14,202

First Scotrail Class 318 191,763 12,784 13,298

First Capital Connect Class 313 239,692 12,615 13,100

NXEA Class 317/6 196,920 12,308 13,003

NXEA Class 315 371,553 13,270 12,615

Southeastern Class 465/9 233,864 9,744 12,087

First Capital Connect Class 317/1 93,744 8,522 11,878

Southeastern Class 465/1 262,308 11,923 11,762

Southeastern Class 465/0 285,105 11,879 11,411

NXEA Class 317/5 108,319 12,035 10,337

Southeastern Class 466 192,242 10,680 10,331

London Midland Class 323 199,752 11,097 10,165

First Scotrail Class 322 29,544 9,848 8,592

Merseyrail Class 508 156,423 8,233 8,511

Southeastern Class 465/2 88,825 7,402 8,505

Northern Class 321 27,458 27,458 8,487

Merseyrail Class 507 195,740 8,156 7,643

London Overground Class 313 (3) 124,915 7,807 7,482

Southern Class 442 68,725 6,873 6,706

First Scotrail Class 314 82,367 5,491 5,932

London Overground Class 508 (3) 11,014 11,014 4,203

Average 13,873 14,159

Thameslink Programme – stations

New-design fleet for future franchise

• Major

contract

• 1200 vehicles

• Build, support

and maintain

for 20 years

• 2 new depots

• DfT leading

procurement

HLOS proposals – future capacity

• ‘Seats for You’ – 5,000 extra seats

– 12-carriage services

• Now progressing further schemes with DfT

• Phase 2 incorporated into wider scheme

• This also benefits GN inner service group

HLOS proposals – future capacity

• Significant investment required to deliver the

scheme: lengthening GN outer platforms, upgraded depots and power supply on the ECML.

• Timescales for the delivery of these infrastructure upgrades under review

• Further strengthening of GN outer services continues to assume leasing of further 321 units.

• Strengthening of Moorgate services requires leasing additional 313 units.

09/10 performance – year to date

First Capital Connect PPM Comparison

70%

74%

78%

82%

86%

90%

94%

98%

01 02 03 04 05 06 07 08 09 10 11 12 13

Period

PP

M %

09/10 07/08 08/09 This Year Target

92.48% of trains

have arrived on

time since the

beginning of the

09/10

financial year

• PPM for 09/10 year to date is 92.48% against a target of 92.24%.

• FCC PPM MAA is 91.10% against a target of 91.00%.

• Traincrew and Fleet problems affected TL performance.

• Good performance once again seen on the GN route.

GN route

Great Northern PPM Comparison

70%

74%

78%

82%

86%

90%

94%

98%

01 02 03 04 05 06 07 08 09 10 11 12 13

Period

PP

M %

09/10 07/08 08/09 This Year Target

95.46% of trains

have arrived on

time since the

beginning of the

09/10

financial year

• Performance for 09/10 year to date sees PPM reaching 95.46% compared to 95.38% last year.

• GN PPM MAA is 93.71% against a target of 93.35%.

• PPM remains high, and has improved by 0.08% from last year’s MAA figure of 95.38% - this would be

higher were it not for snow in period 12.

TL route

Thameslink PPM Comparison

70%

74%

78%

82%

86%

90%

94%

98%

01 02 03 04 05 06 07 08 09 10 11 12 13

Period

PP

M %

09/10 07/08 08/09 This Year Target

90.32% of trains

have arrived on

time since the

beginning of the

09/10

financial year

• PPM MAA is 89.09% against a target of 89.05%.

• PPM MAA is 0.17% higher than at the same time last year (0905).

• TL performance has been particularly affected by Traincrew and Fleet issues since the commencement of Key Output 0.

• Cancellations are unacceptably high.

PPM year-on-year comparison

06/07 07/08 08/09 09/10

YTD

08/09 vs.

09/10

GN 91.49% 93.58% 93.62% 95.46% 1.84%

TL 85.56% 88.18% 88.96% 90.32% 1.36%

FCC 88.13% 90.57% 91.06% 92.48% 1.42%

• Year-on-year comparison of actual year-end PPM

• Year to date for 09/10 shows a 1.42%

improvement so far compared to year-end PPM for 08/09.

Investing in our stations and car parks

• Major enhancements

already made and more

on way – seats, signs,

shelters, waiting rooms,

lighting and subways

• Access for All

– £2.83m already at all 50 stations

– further 15 schemes (£1m) this year

– more to follow

Major projects

• St Albans £5m upgrade – opening 2 October

• St Albans – design and planning for £600k

refurbishment of footbridge started

• Bedford – new station building

• Luton Gateway station – extra source of funding

Extra station funding / better car parks

Extra funding

• Secured: Kentish Town £200k

• Securing: Finsbury Park up to £6m (LDA);

Drayton Park £500k (LDA); Luton Central up to

£17m

Car parks

• Six more Car Park Mark awards – 44 in total

• Safer walking routes and resurfacing

• Pay-by-phone – RingGo

Customer information

• £400,000 Wimbledon Loop customer information systems (CIS) project completed

• Information screens and departure boards at 7 stations

• 21 help points answered by National Rail Enquiries

• 17 more screens

being installed across

other GN/TL stations

Security and crime prevention update

• Secure Station status for all FCC by April 2010.

• Major fraud prosecution

• Better security – ticket machines

• Ticket machine gang charged

• Reducedglare

Service disruption – we’re on the ball

• Fast accurate

information

immediately

available

• Quality training

– for 1,000 staff

• Control centres

freed up to deal

with incidents

Rail replacement services

Big changes and improvements

• i-Bus automated announcement and public display

system coming

• Additional bus co-ordinators

• Drivers now receive a service guide to help deliver

excellent service

• Bus tracker monitors rail replacement provision

• Bus tracker helps investigate customer comments

• Better signs from bus to train.

Environment

• FCC specially commended by Green 500 for metering trains as part of its fleet energy reduction strategy

• Installed 15 meters on our class 313, 365 and 319 trains. Energy analysis software under development

• Smart meters for electricity now installed at 69 locations allowing greater accuracy in energy monitoring

• Since April FCC has recycled 21% of its waste diverting 162.6 tons of waste from landfill

• With Metro looking to install customer newspaper recycling points at 6 trial stations

PAYG Implementation

• Negotiations with TfL completed.

• Awaiting agreement from all TOCs for

implementation.

• Announcement is due in October 2009 from

TfL and train operators regarding go live date.

• Work progressing on operational readiness

Super off-peak fares

• Super off-peak gives 20% off weekend

point-to-point fares and Travelcards to London

• Special summer promotion ...

• ... that was so successful it’s now permanent

• Railcard and GroupSave discounts also apply

• Outstanding value!

• 10% off online for October Brighton services

Carnets

• 10 single tickets for the price of 9!

• Launched at selected gated stations on the

GN route

• Coming soon for gated stations on the TL

north route:

Bedford, Luton, Luton Airport Parkway

and St Albans

Fares – January 2010

• Regulated fares will be reduced by 0.4%

• However, due to rounding to the nearest 10p,

some fares will not change

• The vast majority of unregulated fares will

remain unchanged

• Car park charges under review – 2.5% VAT

increase from 1 January

December timetable – some good

• Three new morning peak hour FCC services

direct from Sutton via Carshalton, Hackbridge,

Mitcham Junction and Mitcham Eastfields to

central London stations, including St Pancras

International.

• Two additional evening peak hour trains from

Bedford to Brighton via Elephant & Castle, which

will benefit customers at St Pancras Int,

Farringdon, City Thameslink and Blackfriars.

December timetable – some not so good

• Four fewer evening peak hour trains from

London Bridge to Brighton (diverted away via

Crystal Palace) and

• One less evening peak hour train from London

Bridge to Bedford

• Not possible because of new timetables for

Southeastern and Southern

• Dictated by their franchise agreements

Leaf fall timetable

• 12 October – 11 December

• TL – certain early morning services 4 mins earlier

• GN – many up to 5 minsearlier

• Review with Network Rail

• Training given

Weather plans

• All FCC stations now have robust seasonal weather plans

• Enforced with a communications campaign

• Plan covers all types of bad weather that can impact on our customers, staff and service

• Planning too by operations and engineering

Customer complaints at all-time low

Star performers – Dave

Star performers – Andrew

Star performers – Roddy

And the winner is...

• Investors in

People

accreditation

• Crikey! what an

award

• Safety DVD

• Bedford depot

• Green 500

Any questions