Journey began on , 20th October, 2004at 9:00AM

Md.Firoz Kabir’s Career Summary

Current Details:Md. Firoz KabirHead of Agent Banking Department,Mob: 01711506372Email: firozkabirsumon@gmail.comLabel: Mid Management

Last Education: MBA (Major in Marketing) 2nd Last Education: B.Sc.in Computer Sci & Eng.Professional Experience :11 Years Expertise : - MFS (Mobile Financial Services) - Mobile Technology - Trade Marketing - Sales & Distribution - Mobile Banking - Agent Banking - Customer Service

11 Years working experience in 3 Different Organization

SL

Role/ Position Region/Different Market

Company Name

Personal Dimension Tenure

1 Head of Agent Banking Department

Dhaka (Responsible for 64 Districts)

Dutch-Bangla Bank Ltd

300+ own employees under the direct and indirect supervision of this position

Continuing from 1 Month

2 Assistant Vice President & Dty Head of Distribution

Dhaka (Responsible for 64 Districts)

Dutch-Bangla Bank Ltd

300+ own employees &1000+ outsourced Employees under the direct and indirect supervision of this position

1.7 Years

3 Channel Development Manager-Distribution & Retail Channel Mgt

Dhaka(Responsible for 64 Districts)

Grameenphone Ltd

2000 3rd Party Employees working under this channel

10 Months

4 Manager-GPC Operations-Barisal Region

Barisal Region(Responsible for 10 Districts)

Grameenphone Ltd

15 own and 25 3rd party employees under supervision

2.3 Years

5 Deputy Manager (Center Manager)-GPC Rajshahi

Rajshahi Grameenphone Ltd

17 own employees under direct supervision

2 Years

6 Officer (Franchise Coordinator) Rajshahi-Bogra Region(Responsible for 17 Districts)

Grameenphone Ltd

55 3rd party employee working under supervision

1.5 Years

7 Officer-In charge Model GPC Bashundhara City, Dhaka Region

Dhaka Grameenphone Ltd

7 own employees working under my supervision

6 Months

8 Customer Manager-Model GPC Bashundhara City, Dhaka Region

Dhaka Grameenphone Ltd

Working as team member 1.4 Years

9 Customer Support Executive , Customer Support Div, Dhaka

Dhaka Dekko Airnet Ltd (DANL).

Working as Team member 10 Months

Job experience

Professional Profile Highlights

•11 years of diversified experience in the arena of Sales, Customer Service, Retail Channel Management. 8+ years of experience in telecommunication (Grameenphone) & almost 1 year in ISP (Dekko AirNet Ltd). Now from 1st Jan 2014 working for MFS-Mobile Financial Service & Agent Banking of DBBL (Dutch-Bangla Bank Ltd).

•Expertise in planning & executing major plans including trade, consumer, sales force & other events

•Working experience in Different Regions Dhaka, Rajshahi-Bogra, and Barisal.

•Proven leadership capability with more than 7 years of experience in managing & developing team(300+ own employees &1000+ outsourced Employees under the direct and indirect supervision of current position).

•Hands on experience to roll-out different Grameenphone Center & DBBL Agent Banking points in Different Regions.

•In-depth knowledge on Customer Service, Regional Sales & Retail Channel Service Management, Distribution , Mobile Banking, Agent Banking functions and played an instrumental role in planning and implementation of different Regional Sales/Service Activities.

•Design and implemented different functional knowledge development program & material for Grameenphone & DBBL own & 3rd party employees who are directly related with Sales & service.

•Achieved National Best Performer of Field Force Award as “Best Center Manager “ and “Best GPC Ops Manager in year- 2010, 2011

•Have 5 individual National Award and 3 Team Award as a Team Leader during these 11 year’s career.

•Idea provided in GP & DBBL and implemented some ideas to ensure customer satisfaction & Revenue.

S.S.C.Cantonment Board High School, Rajshahi

Science GroupResult: *First Division ( 81% Marks with three subject

letter)

H.S.C.New Govt. Degree College, Rajshahi

Science GroupResult: *First Division (77% Marks with two subject

letter)

B.Sc.in Computer Science & Engineering.Ahsanullah University of Science & Technology, Dhaka.

Result: CGPA 3.38 (out of scale 4)

M.B.A. (Major in Marketing).ASIAN University of Bangladesh

Result: CGPA 3.703 (Out of scale 4)

Education

Thinking Attributes

Self going and analytical

Motivated and passionate in research, analysis and report writing

Creative

Problem solving ability

Sincere & Hard working

Smiley face

business process, Strategy planner

Strong Negotiating, Communication, Leadership & Inter-personal skills

Lead from very Front

Familiar to operate various operational system/software as per company requirement

Flexible in dealing with Telco & Tech friendly products

Ability to explicitly and effectively express own opinions and ideas

Passion to drive best Customer Experience

Highly proactive & target driven attitude

Technical Know How

Best achievements

so far..

Q2 Evaluation

National Award/Appriciation Continuing….

DBBL:Successful Project Head for launching “Agent Banking” in Q1 2015

DBBL:Highest Collection Services (Approx. 1540 mln/Monthly) in the Industry in Q4 2014

DBBL:National Best Seller (ever highest in DBBL Histry) as “Dty. Head of Distribution and Acting HOD” Q4 2014

GP:Successful Roll out the 400 STP (Service Touch Point) around Bangladesh

Q2 Evaluation

National Award Continuing….

GP:National Best GPC Ops Manager Award Q2 2011(Bangladesh Tour using worth BDT 20,000)

GP:National Best GPC Ops Manager Award Q3 2011(Bangladesh Tour using worth BDT 20,000)

GP:National Best Content & VAS seller Award in Q1 2010(Team Party using worth BDT 30,000)

GP:National Best Center Manager Award Q2 2010(Bangladesh Tour using worth BDT 20,000)

Q2 Evaluation

National AwardGP:National Best Center Manager Award Q4 2010(Europe Tour using worth BDT 1,50,000)

GP:“Have you made it Easy” campaign champions in GP on October 2010

GP:National Best Grameenphone Center Award 2009As Center Manager-“Lets Roar for More-II 2009”(Dhaka to Sylhet Tour as Center Manager)

GP:National Best Grameenphone Franchise Center Achievement Award-2008

IDEA Competition-Award & Appreciation in GP

Idea Business Case Award/Implementation in GP

DRS Management selected my idea “Service from GP Employee Number”

2,23,43,546 (Two Core Twenty three Lac Forty Three thousand Five hundred forty six Taka Only).

This idea appreciated by GP DRS Management on 2013.

Easy way to UT SIM Replacement of “Sohoj” package usages customer

All lost SIM can be replace by owner/user (Customer Satisfaction)

Implemented on 2012

F&F Change Procedure(use same port for all product2888 for pre & 2800 for post paid)

Customer Satisfaction and Make it Easy

Implemented on 2008

For surrender case “Money Transfer with validity”

Possible to Transfer money with validity while surrender a product

Implemented on 2006

IDEA / Strategy -Build up in DBBL

Idea/Strategy/Innovation Business Case/Benefit Implementation in DBBL

Re-structuring of Distribution 300+ FF (Field Force) & Central operations Team

Decentralized the Sales & Distribution service which helps DBBL to increase 59% sales growth in 2014

Implemented in 2014

Distribution Guide Prepare the Distribution guideline including House set-up, People recruitment, Rural penetration etc

Implemented in 2014

Training Manual for Field Force Prepare the different level Training Manual for DSR, Sales Manager, Area Manager & Regional Manager

Implemented in 2014

Trade Marketing Innovation Different type of materials (Festoon, Signboard using Retailer Picture, Txn Khatha etc) innovated in the market

Implemented in 2014

Champion Certificate handover by CMO for provide positive Customer Service

Champion on “Have you made it easy campaign” and News @ WoW

Good presentation skills and excellent People

Management capability

DRS Management select my Idea which has a business case more then 2 core

Successfully participated in different Project in GP

as Project Member

I am on it11 Years professional

experience

Different innovative Idea implemented in GP

Lead Team from very front and Love to chase Target

Successful Module Developer & Facilitator for Different Employee development program

8 times achieve National Best Award

GP Values “Have You Made it Easy campaign “ National Champion Award

“Appreciation Certificate from CMO & CEX Team

for provide positive Customer Service”

Leadership Profile Index 98% in 2011

Secrets of my Creativity..

A object/problem has many facets, views, opinions.

It is wise to address a problem and search for the solutions. Exploring alternatives makes creative energy

more healthier.

‘My different view point approach’ leads me to be more creative.

360 Degree View

1st View 2nd View

5th View 4th View

3rd View

Training & Courses

SL#

Training/ Workshop/Course Name Duration Conducting Institutions

1 Lean Six Sigma Yellow Belt (YB) training 1 day Business Transformation, Commercial, Grameenphone Ltd.

2 Top Gun: TTF (Sales Training) 5 days GP Top Gun Academy, Grameenphone Ltd.3 Effective Feedback & Coaching Training 3 days Skills Development, Grameenphone Ltd.4 Problem Solving & Decision Making 2 days British Council.

5 Report Writing Course 2 days British Council.

6 Leadership Skills Course 2 days British Council.

7 Project Management Foundation 2 days British Council.

8 Operations Standard Library (OSL) 7 days GP Centers, Commercial Grameenphone Ltd.

9 Project Aviator Phase-I & II (Trained as a Trainer)

4 days Skills Development, Grameenphone Ltd.

10 Smile Basic (Trained as a Trainer) 1 day Skills Development, Grameenphone Ltd.

11 Project Management Professional 5 days ESI International & GP

12 Training for Trainers on “Anti-Money Laundering/CFT”

1 Day Bangladesh Banking Training Academy

Technical Expertise…

•-Monitoring network stability and performance, resolving service impacts in daily basis for ISP of Dekko Airnet Ltd.•-Familiar with Telecommunication different system/tools for Customer Service•-Have the capacity to provide network solution (LAN/WAN)•-Installation capacity of Internet & Dial-up networking and Configuring TCP/IP•-Implement E-mail service and other Internet facilities on any Windows • Platform.•-Network Operating Systems: Windows XP, Windows 2000 Server etc•-Internet related problem solution capacity•-To understand customers technical requirements & network problems. •-To perform network monitoring, analysis and troubleshooting.•-Trouble shooting Enterprise customers Internet and LAN services, Web server, Mail server etc.•-Have a Techno-Business-Commercial mindset.

Driving Factors of My Success..

DBBL Agent Banking Launching Program:Launching Program for DBBL Agent banking get coverage in Media

DBBL Agent Banking covers 29 Districts:Total District coverage is 29 and Total 61 Agent Banking point launch in those 29 Districts

Visibility ensure in Agent Banking Points::Decoration of the Agent Banking point like a mini Branch of Bank.

Campaign & Remittance Bonus for Agent Banking Customer:Different campaign Launch in DBBL Agent Banking Channel .

Customer Awareness in DBBL Agent Banking Channel:We promote customer awareness for real note verification process.

Region wise Target Board for DBBL 9 Region:Weekly follow up the Monthly/Yearly Target using the Target board

SMS (Sales Monitoring System):Launching SMS for DBBL FF & DSR to monitor the FF visit and also helpful to know the DBBL product availability & competition update.

Campaign in Rural Area for KYC:Different own initiated campaign launched in College, University area and also Launch Ghat, Bus Terminal area.

Target based Award:Launching different Target based award campaign among Agent for Daily/Weekly based.

Distribution reach in Rural Area:Cover the Rural area to welcome unbanked people under banking umbrella

Distributor Meet in all Region:Successfully organized Distributor meet-2014 in all Region

Establish the Morning & Evening briefing in SA Houses:Establish the Morning & evening briefing session in all 250 SA Houses to update DSR

Distribution House setup:Distribution House setup for DSR, SM & Area Manager and also readiness for compliance cross check.

Training for FF:Training for Field Force to utilized their own productivity.

Agent Picture installation in Signboard:Cover the Rural area to welcome unbanked people under banking umbrella

Performer of the Month declaration approach on the Basic of Sales & Service KPI for GPCO & F @GP

Regional Performance Award 2012(Best Customer Manager & Best Center Manager) for 5 GPCF of Barisal Region using own initiatives @GP

Target Board:Weekly follow up the Yearly Target using the Target board

Star Performer Board:Prepare a Star Performance Board from the Year 2012 for GPC customer Manager

Group Discussion:Group Discussion for Best possible outcomes

“Pride, Glory of GPC Barisal” Launching:

Glory of GPC Barisal inaugurated at GPC Premises and named “Pride, Glory of GPC Barisal”

Award Gallary:All Sales, Service, Training, Campaign Award Certificate installation using a gallery

Signature Wall:Initiate “PACE The Ultimate Goal” and “Signature Wall” reflection of team execution approach

Passion Speech:Passion Speech for Team inspired by GP TOP Mgt Member

Year Closing Celebration:Celebrated Year Closing and arrange a family get together of GPC Colleagues

Training for GPCO/F Agents:Trained all GPCF agents of GPCF Barisal as GUEST Trainer.G=GREET WITH SMILE,U=UNDERSTAND THROUGH LISTENING,E=ERROR FREE SOLUTION,S=SERVE WITH POSITIVE ATTITUDE,T=THANK WITH SMILE

YBR-2011 & 2012 using own initiative:YBR-2011 session arranged at Kuakata with Full GPCF team and YBR-2012 arranged at Durga Sagor, Guthia, Dopdopia Bridge and Barisal University

Employee Engagement with GPC colleagues , Center Manager & GPC Operations Manager.

Employee Engagement :Team outing at Guthia Mosque with all GPCF Agents.

Word of Mouth Communication:WoM in every WIC “Music Pouch campaign” to meet the yearly target and also communicate the “GP Hero Product”

Center’s Birthday Celebration:Celebration Of One Year (Madaripur GPCF)

Different occasion Celebration:Celebrate different occasion using own initiative-International Woman’s Day, EID, Birthday

26th March Celebration using own initiative:26th March Celebration to maximize the CEX Index

Success Celebration:Success Celebration approach

Farewell for outgoing Employees own/Franchise:Farewell of GPCF Employees to motivate others

FUTURE PLAN

Grow

M

ore

1.Using my 11 years experience aspiration to contribute in Company Strategy & Planning development part.2. desire to be a part of winning everyday concept.3. would like to be a part of Channel & process development

considering short and long term measurable activities with KPIs4. Will be grateful if I can utilize my expertise on Telecommunication,

Sales & Distribution, Mobile Banking, Agent Banking, Customer Service, Trade marketing and Channel development.

4. Want to be a part of Plan and strategize in Telecommunication and MFS (Mobile Financial Service) for future regulation

5. I want to Follow the technology trend and evolution of the business model to incorporate the proper insight in the strategy and plan6. Understand company's current and future priorities and objectives; identify the necessary ground work in Regulatory and Business environment to meet company’s objectives and goals 7. Always love to learn about Modernization and Industrialization of Telecom, MFS, Agent Banking, Broadband, ICT.

Continuing….

Skills Development; D&R Sales 29

Journey continued ….Thank you for being with my story