Embed Size (px)
Citation preview
Copyright © Fiorano Software and Affiliates. All rights reserved.
“HireRight’s development staff was also impressed with the ease with which Fiorano ESB installed in HireRight’s network, the short learning curve, the richness of prepackaged adapters, the unique debugging capabilities and, last but not least, with the Fiorano’s customer support responsiveness.”
Stefano Malnati VP of Engineering HireRight
FIORANO ESB GETS THE JOB AT HIRERIGHT
CUSTOMER PROFILE HireRight is the leading provider of web-based employment screening services. The company's background screening, drug screening and assessment solutions enable organizations worldwide to identify the best candidates. Many of the world's most innovative and successful companies have selected HireRight due to its technologically advanced, industry-leading offering and superior customer service.
BUSINESS PROBLEM
When HR and security departments at major companies want to be sure of the individuals they’re employing, they contact HireRight first. HireRight offers a wide range of employment screening and information verification services including, criminal record checks, employment and education verifications, professional reference checks, credit and motor vehicle record checks, drug screening, and other specialized verification services.
HireRight, an application service provider, delivers its services via the Web, whereby a report on a candidate’s background can be provided within a short time and includes real-time access to the progresses in the background process. HireRight’s solutions are highly integrated with the dominant players in the HRIS (Human Resource Information System) market to deliver a seamless and consistent customer experience. HireRight also provides its clients with a high-level of customer support to satisfy the needs of both customers and applicants, keeping track of such interaction using a state-of-the-art CRM system.
SOLUTION
Improving the consistency and the effectiveness of Customer Service was one of the top priorities for HireRight. The company decided to implement one of the leading, on-demand, CRM solutions. Providing tight and seamless integration between HireRight’s internal systems and the new CRM was an essential component of a successful implementation. With Fiorano ESB, however, the integration’s level-of-effort was significantly reduced, and was central in helping produce a deeply integrated business solution.
Fiorano ESB is an Enterprise Service Bus (ESB) middleware product from business process integration leader Fiorano Software Inc. With Fiorano ESB, companies can integrate a long list of otherwise incompatible applications and processes—from Web Services and .NET to Enterprise Resource Planning (ERP), J2EE and legacy applications—using reliable, event-driven messaging based on a standardsbased Service Oriented Architecture (SOA).
Standards supported by Fiorano ESB include SOAP, UDDI, HTTP, XML, JMS, J2EE, JDBS, BPEL4WS and many more. Because they are highly distributed within a company and with no single point of failure, ESBs are inherently reliable and highly scalable. What’s more, they can be deployed from any physical location across a company’s technology network.
BENEFITS
Using Fiorano ESB, the HireRight development team was able to implement and deploy a working solution in a matter of weeks. The solution has enabled HireRight to deeply embed the CRM functionalities for case management and issue tracking inside their service delivery process. Hundreds of customer support cases are now processed daily, automatically, drastically reducing the processing time and cost required for dealing with customer interactions.
HireRight’s development staff was also impressed with the ease with which Fiorano ESB installed in HireRight’s network, the short learning curve, the richness of prepackaged adapters, the unique debugging capabilities and, last but not least, with the Fiorano’s customer support responsiveness.
Due to our unique architecture and easy-to-use tools in our solution, the implementation was very quick and effortless. Unlike complex and expensive integration solutions, Fiorano’s integration solution enabled HireRight to achieve immediate tangible benefits for delivering better service to its customers.
02/19
ABOUT FIORANO SOFTWARE
www.fiorano.com
AMERICASFiorano Software, Inc.230 California Avenue, Suite 103, Palo Alto, CA 94306 USATel: +1 650 326 1136 Fax: +1 646 607 5875Toll-Free: +1 800 663 3621Email: [email protected]
EMEAFiorano Software Ltd 3000 Hillswood DriveHillswood Business ParkChertsey Surrey KT16 0RS UK Tel: +44 (0) 1932 895005 Fax: +44 (0) 1932 325413Email: [email protected]
APACFiorano Software Pte. Ltd. Level 42, Suntec Tower Three 8 Temasek Boulevard 038988 Singapore Tel: +65 6829 2234Fax: +65 6826 4015 Email: [email protected]
Copyright © 2000-2019 Fiorano Software Pte. Ltd. and affiliates. All rights reserved. Fiorano SOA Platform, Fiorano ESB, FioranoMQ, Fiorano JMS Server, Fiorano Cloud Platform, Fiorano ITK, Fiorano B2B, Fiorano Middleware Platform, Fiorano API Management, Enabling change at the speed of thought and the Fiorano logo are trademarks or registered trademarks of Fiorano or its affiliates worldwide. All other trademarks are the property of their respective owners. Information contained herein is subject to change without prior notice.
Founded in 1995, Silicon Valley based Fiorano is a USA (California) Corporation, a trusted provider of Digital Business Backplane and enterprise
integration middleware, high performance messaging and peer-to-peer distributed systems. Fiorano powers real time, digital enterprises with
bimodal integration and API Management strategy that leverages the best of systematic (centralized, high-control) and adaptive (federated,
high-speed) approaches to deliver solutions across cloud, on-premise and hybrid environments. Fiorano operates through its worldwide offices
and a global network of technology partners and value-added resellers.
Global leaders including AT&T Wireless, Boeing, British Telecom, Federal Bank, L'Oréal, McKesson, NASA, POSCO, Rabobank, Royal Bank of
Scotland, Schlumberger, US Coast Guard and Vodafone have deployed Fiorano to drive innovation through open, standards-based, event-driven
real-time solutions yielding unprecedented productivity.
To find out more about how Fiorano can help you meet your enterprise integration objectives, visit www.fiorano.com or e-mail [email protected]
NCL
