Finnal Final

8/2/2019 Finnal Final

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A PROJECT REPORT ON

Organizational culture and Job satisfaction

Infosys technologies ltd

SUBMITTED BY

Hitesh Pratap Chaudhari

P1012

PGDBM 2010-2012

SYDENHAM INSTITUTE OF MANAGEMENT STUDIES,

RESEARCH AND

ENTREPRENEURSHIP EDUCATION (SIMSREE)

Acknowledgement

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I am thankful to Cabral Sir for giving me this wonderful opportunity of making a

project on Organization Culture and Job Satisfaction. Also I would like to thank

my colleagues in Infosys for helping me out in all possible ways.

Index

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Synopsis

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No Topic Page no

1 Synopsis 4

2 Company Information 5

3 Findings and Analysis 6

4 Conclusion 16

5 Recommendations 17

6 Bibliography 18

7 Annexure 19


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Objective

Infosys technologies ltd has this clean image of a value driven company and many

stake-holders, employees and clients rely and trust its culture. But is this really true,

very less people know the internal scenario of the organization and the critical issues

being faced by them.

This project and questionnaire has been designed to measure the implication of

culture on job satisfaction. The question is, can a strong culture cover up the

different flaws of the organization and compel employees to keep working with the

same energy and motivation?

The target group considered here is the youngsters (average age 24) working as

software engineers for an average 2 years in the organization. This target group

corresponds to atleast 50% of the total employees working in Infosys.

The questionnaire method was used here with both open and close ended questions.

Actual Study

A mail questionnaire was prepared which measures the strength of culture in

organization and assesses the effect the flaws in the culture have pronounced on

employees job satisfaction.

This mail questionnaire was circulated amongst some of the target group employees

on their personal ids.

Findings

Some strong findings have been derived from the study like inspite the organization

having a strong culture and ethics base, the employees are demotivated. Also there is

a criticism of policies and practices. Many more findings have been presented in the

primary and secondary findings part

Conclusion

Organizational culture plays an important role in the job satisfaction of employees

and has a big impact on attrition.

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Company Information

Company name: Infosys technologies ltd.

Established: 1981.

Age: 30 years old.

Products: Business softwares and services for variety of sectors.

Employees: 1,10,000 approx.

Turnover: Rs 6000 cr approx.

Type of organization: MNC

Companys past, present & Future:

Infosys technologies ltd is a big-shot in software industry with ranking of no.2 in India

in revenues and no.1 in employees. Started by Mr. Narayana Murthy along with his 7

colleagues the company has prospered quarter after quarter along with an clean

image of being a value driven organization. It has acquired clients like Bank of

America, Wellpoint and Boeing. But things are not perfect for the software giant, this

can be depicted from the recent i-Race problem, when more than 11000 employees

resigned within 2 months due to the new rating method. The attrition rate is very high

and culture can play an important role in finding the solution.

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Findings and Analysis

Data interpretation of the responses

AgeAverage 24

DesignationSoftware engineer

How many years have you spent in the organization?Average 2 years

Most employees are highly motivated and involved in their work

Stronglydisagree

0%

Disagree 44%

Neutral 11%

Agree 33%

Strongly agree 11%

Information is widely shared in the organization

Stronglydisagree

0%

Disagree 22%

Neutral 33%

Agree 33%

Strongly agree 11%

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Buisness planning is ongoing and involves everyone in the processto some extent

Stronglydisagree

11%

Disagree 33%

Neutral 22%

Agree 22

%Strongly agree 11

%

People generally risk sharing their ideas because they are listenedto and encouraged

Stronglydisagree

11%

Disagree 0%

Neutral 44%

Agree 44%

Strongly agree 0%

Teamwork is used to get work done, rather than hierarchy

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Stronglydisagree

0%

Disagree 11%

Neutral 11

%

Agree 56%

Strongly agree 22%

The employees are clear about the mission of the organization andknow the strategic direction they and the organization is following

Strongly disagree 0%

Disagree 22

%

Neutral 33

%

Agree 22%

Strongly agree 22

%

Work is organized so that each person can see the relationship between his or her

job and the goals of the organization.


Disagree 33%

Neutral 0%

Agree 44%

Strongly agree 11%

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People of diverse backgrounds work together in unison to achieve goals


Disagree 0%

Neutral 0%

Agree 44%

Strongly agree 56

%

People who lack creative minds are not tolerated by this

Organization

Stronglydisagree

22%

Disagree 44%

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Neutral 22%

Agree 11%

Strongly agree 0%

There is much criticism of policies and practices

Strongly

disagree

11

%Disagree 0%

Neutral 11%

Agree 56%

Strongly agree 22%

Politics is a way of life for many people in this Organization

Stronglydisagree

11%

Disagree 22

%Neutral 11

%

Agree 44%

Strongly agree 11%

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There is an atmosphere of trust in this organization

Stronglydisagree

0%

Disagree 22%

Neutral 33%

Agree 44%

Strongly agree 0%

Authority is delegated so that people can act on their own

Stronglydisagree

0%

Disagree 33%

Neutral 22%

Agree 33%

Strongly agree 0%

There is continuous investment in the skills of employees and theOrganization is a learning organization

Stronglydisagree

0%

Disagree 0%

Neutral 22%

Agree 67

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%

Strongly agree 0%

The leaders and managers "practice what they preach"

Stronglydisagree 11%

Disagree 22%

Neutral 22%

Agree 44%

Strongly agree 0%

Ignoring core values will get you in trouble

Stronglydisagree

0%

Disagree 0%

Neutral 11%

Agree 56%

Strongly agree 33%

It is easy to coordinate projects across different parts and withdifferent people in the organization

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Stronglydisagree

0%

Disagree 0%

Neutral 0%

Agree 78%

Strongly agree 11%

Organization responds well to competitors and other changes inthe business environment

Stronglydisagree

11%

Disagree 0%

Neutral 11%

Agree 56%

Strongly agree 22

%

Customers comments and recommendations often lead to changes

Stronglydisagree

0%

Disagree 0%

Neutral 11%

Agree 44%

Strongly agree 44%

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Organization has a strong base of values and strong culture

Stronglydisagree

0%

Disagree 0%Neutral 11

%

Agree 44%

Strongly agree 44%

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-From the results of the questionnaire we have derived some primary and secondary

findings. These are:-

Primary findings

1. Employees in Infosys are not motivated to work.

2. Information is widely shared in the organization.

3. Business planning does not involve everyone in the process.

4. Some people risk sharing their ideas while some do not.

5. Team workis used to get work done in major extent.

6. The employees are clear about the mission of the organization.

7. 44% feel that work is un-organized and 55% feel that work is organized.

8. People ofdiverse backgrounds work together in unison.

9. The organization has no problems with lack of creative minds.

10. There is a criticism in large extent of the policies and practices.

11. Politics has been rooted in the system.

12. Employees are hazy of the fact that there is any trust in the organization.

13. 50-50% result for whether the employees have needed authority.

14. Infosys is a learning organization.

15. Infosys is strict about its core values.

16. Change management is good.

17. Clients are given top priority.

18. Infosys has a strong base of culture and values, which make other players,

follow them.

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Secondary findings

Is the Infosys culture strong?

Yes, the Infosys culture is strong, this can be derived from the fact that they make

other players follow them.

What things make the Infosys culture strong?

Infosys has a strong base of values and ethics. They give top priority to clients and

ethics. Any violation of ethics is strictly dealt with. People of diverse backgrounds

work together in harmony.

The employees are clear about the mission of the organization and Information is

widely shared in the organization.

Are there any flaws in the culture? If so how can you conclude this?

Yes, there are flaws in the culture. The huge attrition defines them. There is acriticism in large extent of the policies and practices by the employees.Politics is a

way of life in the organization. Business planning does not involve everyone in the

process. The most important employees are not motivated to work.

Some people risk sharing their ideas while some do not. The work is not completely

organized. Employees do not have the needed authority and are hazy about trust in

the organiaation.

What are the critical issues faced by the organization?

1. Attrition.

2. Employees management (Employees are dissatisfied).

3. Lack of quality projects which will satisfy employees.

4. Clients are getting interested in multi vendor driven projects.

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5. Growing number of software companies.

Conclusion

We can derive following conclusions from the study:-

Culture plays an important role in Job satisfaction of employees.

When an organization becomes large scale and handling employees becomes difficult

then defining the culture in a proper way can make a good impact.

Small flaws in culture of Infosys have led to demotivation of employees.

Work culture should be transparent to avoid politics.

Lack of challenging work can lead to attrition and negativity of organization.

A strong culture has a strong base of ethics and values.

Information should be widespread; people from diverse backgrounds should work in

harmony to have a strong culture.

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Recommendations

There is an urgent need to redefine Infosys culture else another i-race disaster is

not far enough. Actually i-race was just an excuse for the frustrated employees to

leave the organization. The effect on those employees must have started way back

due to wrong and strict policies.

Most of the youngsters now perceive Infosys to be a holiday destination where they

can wait 2-3 years before moving on for higher studies or elsewhere. The organization

needs to position work in mind of youngsters as a promising lifetime career. For this

the basic requirement is giving them challenges, knowledge and opportunities to

grow and not make them sit idle or doing monotonous jobs.

Also creativity is going out of window which is clear from the questionnaire, as the

organization has no problems with lack of creative minds. Some of their policies are

strict and dont appear to be meaningful for ex:- they had this mandate of making an

employee stay in the campus 9.15 hrs, even if had no work to do. The consequence of

this is that instead of performance and work, the employees become more concerned

about the swipes and other meaningless policies. The fear motivation is being used in

a wrong manner.

One suggestion is that the organization keep different rules for different age groups.

They should have more transparency in their systems to avoid politics if any. Also

employees must be considered in business decisions to maximum extent possible to

make them feel responsible for the organization and also to bring up more ideas.

Personal touch to employees to motivate them can help and just project parties is notgonna help.

Freshers should be given equal importance as of laterals. The following and many

more changes need to be brought so that the employees do not feel as if they are in

jail but feel motivated to give their best to the organization.

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Annexure

Questionnaire

Organization culture and job satisfaction

This questionnaire has been designed to assess your working climate and culture of the Organization. Yoursurvey responses will be stricly confidential and data from this research will be reported only in theaggregate. Your information will be coded and will remain confidential.

Name(optional)

Age

Designation

How many years have you spent in the organization?

Most employees are highly motivated and involved in their work

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Information is widely shared in the Organization

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Buisness planning is ongoing and involves everyone in the process to some extent

Strongly disagree

Disagree Neutral

Agree

Strongly agree

People generally risk sharing their ideas because they are listened to and encouraged

Strongly disagree

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Disagree

Neutral

Agree

Strongly agree

Teamwork is used to get work done, rather than hierarchy

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

The employees are clear about the mission of the organization and know the strategic direction they andthe organization is following

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Work is organized so that each person can see the relationship between his or her job and the goals of theorganization.

Strongly disagree

Disagree

Neutral Agree

Strongly agree

People of diverse backgrounds work together in unison to achieve goals

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

People who lack creative minds are not tolerated by this Organization

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

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There is much criticism of policies and practices

Strongly disagree

Disagree

Neutral

Agree Strongly agree

Politics is a way of life for many people in this Organization

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

There is an atmosphere of trust in this Organization

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Authority is delegated so that people can act on their own

Strongly disagree

Disagree Neutral

Agree

Strongly agree

There is continuous investment in the skills of employees and the Organization is a learning Organization

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

The leaders and managers "practice what they preach"

Strongly disagree

Disagree

Neutral

Agree

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Strongly agree

Ignoring core values will get you in trouble

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

It is easy to coordinate projects across different parts and with different people in the organization

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Organization responds well to competitors and other changes in the business environment

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Customers comments and recommendations often lead to changes

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Organization has a strong base of values and strong culture

Strongly disagree

Disagree

Neutral Agree

Strongly agree

Our strategy leads other organizations to change the way they compete in the industry

Strongly disagree

Disagree

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Neutral

Agree

Strongly agree

What do you feel are the 3-5 most critical issues faced or will be faced by the Organization?

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Documents

Finnal Final