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FINE COLLECTION and the
PROVINCIAL OFFENCES ACT
Presented By: Linda Lafontaine: County of Northumberland
Ross I. Rae: County of Hastings
Provincial Offences Fine Collection
• Overview
• POA Administration
• Court Remedies
• Topical Issues / Wish list
• Northumberland’s POA History
• How to increase Revenue / decrease collection costs
• Exceptional Customer Service
• Q&A’s
Provincial Offences
• Where we came from
• Our Partners
• Responsibilities of Service Provided
Provincial Offences
Fun with numbers
The details…
• Total outstanding tickets
• Yearly receivables
• Total outstanding receivables
Provincial Offences
0
5000
10000
15000
20000
25000
year
2007
2008
2009
2010
2011
ANNUAL TICKETS ISSUED
Provincial Offences
2,516,000
1,804,000
0
500000
1000000
1500000
2000000
2500000
3000000
Year
2007
2008
2009
2010
2011
ANNUAL REVENUE
Provincial Offences OUTSTANDING TICKETS
0
5000
10000
15000
20000
25000
2007 2008 2009 2010 2011
Yearly Receivables
Difference
Provincial Offences
$4,700,000
$5,700,000
$6,700,000
$7,700,000
$8,700,000
$9,700,000
$10,700,000Ja
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2003 2004 2005 2006 2007 2008 2009 2010 2011
GROWTH IN POA DEFAULTED RECEIVABLES
Provincial Offences
Collection of POA Accounts
Show me the Money!
• Legislative framework
• Ministry of the Attorney General – MOU
Provincial Offences
Outstanding Accounts
• Introduction to Collections
• Collection Process
Provincial Offences
• Legal Remedies
–WRITS
–GARNISHMENTS
–EXAMINATIONS
• 3rd Party Agencies
Provincial Offences
New Tools • Tax Rolling
• Municipal Act fees
• Recent Ontario Budget - being able to attach refunds from Income tax etc.
• Refusing to issue or renew vehicle registration for unpaid fines. Province to consult with stakeholders.
• How you help
WISH LIST
• ICON
• MTO
• Enhanced Tax Rolling
• Build better Partnerships
• How you help
14
Provincial Offences Act
2000 - Northumberland County inherits approximately $3
million dollars in accounts receivable from the Provincial
government
2009 - Receivable doubles to just over $6 million dollars
2010 - Collection Specialist is hired to “manage the
collection process”
Northumberland County’s POA History
15
Provincial Offences Act
2010 $378,427.00
NORTHUMBERLAND COUNTY
POA COLLECTION REVENUE
PROJECTED REVENUE 2012 $600,000.00
2011 $501,220.00
2012 $442,528.00
16
Fine Collections and the Provincial Offences
Act
ARE YOU LOSING MONEY ON PARKING TICKETS???
17
Provincial Offences Act
LOST REVENUE FLOATING IN SPACE??
RICO 9020
18
Provincial Offences Act
CONNECTING OLD CASES TO NEW CASES
1992 2012 SAME DRIVER
19
Provincial Offences Act
BENEFITS OF DATA SCRUBBING
REDUCE COST IN POSTAGE, PAPER, AND STAFF TIME
20
Provincial Offences Act
MANAGING 3RD PARTY COLLECTION AGENCIES
MONITORING 3RD PARTYAGENCIES
COLLECTING COMMISSIONS
THE 5 DAY RULE
21
Provincial Offences Act
EXCEPTIONAL CUSTOMER SERVICE
BE THE PERSON / COUNTY THEY WANT TO PAY FIRST!!
OFFER ADDITIONAL ASSISTANCE
GOOD AND FAIR QUESTIONING TO DETERMINE BEST
REPAYMENT PLAN
FOLLOW-UP ON THEIR PROMISE TO PAY
Questions & Answers
Contact Information: Ross I. Rae Linda Lafontaine
County of Hastings County of Northumberland
[email protected] [email protected]
1-800-510-3306 ext 3129 1-800-372-3329 ext 2333
