Findings from AARP's 2012 Member Opinion Survey (MOS) URL to the online version of the questionnaire All other members receivedpersonalized URL to the online version of the questionnaire

FINDINGS FROM AARP’S2012 MEMBER OPINION SURVEY (MOS)2012 MEMBER OPINION SURVEY (MOS)

For External Release

MethodologyThe SurveyThe SurveyThe Member Opinion Survey (MOS) is AARP’s largest single survey of AARP Members. This dual mode survey is conducted every two to four years and informs AARP about the opinions, perceptions, and experiences of its members. Beginning with its first wave back in 1994 the MOS collects data from more than 35 000 AARP Members in order toback in 1994, the MOS collects data from more than 35,000 AARP Members in order to gain better insight into a variety of areas including issues and topics of concern, information and service needs, areas of interest, experience of life events, adaption and use of technology, as well as demographics and other descriptive information. The 2012 survey was the first year in which members were provided a choice of either a paper orsurvey was the first year in which members were provided a choice of either a paper or online questionnaire, with Spanish language versions also available.

The SampleThe 2012 MOS is rooted in a stratified random sample of 135,000 AARP members withThe 2012 MOS is rooted in a stratified random sample of 135,000 AARP members with an additional oversample of 5,000 Hispanic/Latino members. Approximately 15% of sample members had a registered email address and opted-in to receiving research invitations via email from AARP. The U.S. sample was stratified by state and AARP Life Stage Segment to ensure adequate representation to allow reporting within these keyStage Segment to ensure adequate representation to allow reporting within these key groupings.

For External Release22012 MOS

Methodology (cont)The MethodThe MethodThe survey followed a modified Dillman method utilizing both mail and web methodologies. Sampled AARP members with a registered email address on file with AARP were initially contacted via email. This email invitation provided members with a personalized URL to the online version of the questionnaire All other members receivedpersonalized URL to the online version of the questionnaire. All other members received exclusively mail contacts beginning with a prenotification letter explaining the survey. Those emailable members who did not complete an online questionnaire after three total email contacts (the invitation plus two additional reminder emails) were also included in all subsequent mail contacts beginning with the initial paper questionnaire mailout. Allall subsequent mail contacts beginning with the initial paper questionnaire mailout. All mail contacts, including those with a paper questionnaire, also included the option of completing the questionnaire via a URL and unique password to the online version of the survey. Those not completing the survey online or not returning the paper questionnaire prior to the next mailing received up to three additional mail contacts encouragingprior to the next mailing received up to three additional mail contacts encouraging participation. In total, members could have received up to 3 email contacts and up to 5 mail contacts. The next to last mail contact included a replacement questionnaire.

Survey Response RatesSurvey Response RatesA total of 36,947 members completed and returned a questionnaire for an overall national response rate of 27 percent (AAPOR RR3) and a margin of error of ±1.0 percent.


Methodology (cont)WeightingWeightingWeighting of the MOS was carried out in two stages. The first stage adjusted for the initial stratification done during the sampling phase while the second stage adjusted for nonresponse and post-stratified the final sample so as to provide a representative sample of AARP Members both nationally and within each state Stage 1 of thesample of AARP Members both nationally and within each state. Stage 1 of the weighting process utilized a traditional matrix weight to adjust for the initial stratification by state and AARP Life Stage Segment. The second stage of the weighting process (Stage 2) employed RIM weighting to adjust for age, gender, times AARP Membership has been renewed, political ideology, email op-in status, and AARP engagement. Thishas been renewed, political ideology, email op in status, and AARP engagement. This approach yielded a final weighted data set that very closely matches the AARP membership as represented by the AARP Membership Database on the items considered, as well as providing successful correction on numerous other characteristics not directly included in the weighting.not directly included in the weighting.

More InformationFor data and key findings from the 2012 Member Opinion Survey, please visit: http://www.aarp.org/memberopinions. For more detailed information about thehttp://www.aarp.org/memberopinions. For more detailed information about the methodology, please contact John Fries, Director of Tracking Research at [email protected].


MOS Team Members

Director:

Team Members:

Gretchen Anderson

Cheryl Barnes

Becky Gillan

Aisha Bonner Kathi Brown Patty David

J h H t

Team

Ed Evans Vicki Gelfeld John Hagerty

Allison Jennifer Darlene Team Lead:

John

soKulwicki

Je eLeslie

a e eMatthews

Rebecca Wendy PrattErin PinkusJoFries Perron Wendy PrattErin Pinkus

Jen Sauer Karen Turner Alicia Williams


Williams

Section 1 Interests and Concerns

S ti 2 Lif E t d Ci i A ti it

Section 3 Grand Parenting, Caregiving, and Community

Section 2 Life Events and Civic Activity

Section 4 Technology

Section 5 Demographics


Interests and ConcernsInterests and Concerns


Top 10 Concerns among AARP Members

Medicare in future 64% 23%

Top Concerns (extremely/very concerned)

Health insurance

Social Security in future

Staying Mentally Sharp

58%

68%

64%

25%

18%

23%

Increased taxes

Health care expenses

Health insurance

47%

53%

58%

26%

24%

25%

Declining health

Consumer fraud

44%

44%

27%

27%

MoneyHealth

Extremely VeryPortfolio Strategies

0% 20% 40% 60% 80% 100%

Solvent retirement

Aging in home

47%

46%

23%

24%Home/FamilyPersonal TimeOther


0% 20% 40% 60% 80% 100%

Question S2Q16: Please rate your own level of concern about the following issues? (redesigned question wording since 2010)

Top 10 AARP Member Concerns Over Time

Staying mentally sharp

Medicare in future 88%

89%

84%

Top Concerns (extremely/very concerned)

Health insurance

Social Security in future

Staying mentally sharp

83%

86%

87%

85%

85%

89%

Increased taxes

Health care expenses

73%

77%76%

P tf li St t i

Aging in home

Declining health

Consumer fraud

70%

71%

72%

72%

84%

MoneyHealthHome/Family

2012 2010Portfolio Strategies

0% 20% 40% 60% 80% 100%

Solvent retirement

g g

70%

70%

67%

yPersonal TimeOther

For External Release92012 MOSQuestion S2Q16: Please rate your own level of concern about the following

issues? (redesigned question wording since 2010)

Additional Concerns of AARP Members

42%41%

26%27%

Additional Concerns (extremely/very concerned)

Cutting national servicesContinuing to drive

C tti t t i

36%38%

45%40%40%

26%25%

20%26%27%Cutting state services

LTC availabilityIncome to retire

LTC costImproving K-12 Education

U f i fi i l i

Money


32%32%

29%33%35%

17%19%24%

23%25%Unfair financial practices

Cost of utilitiesInternet security

Affording groceriesPublic assistance benefits

Health

Home/FamilyPersonal TimeOther

17%18%

21%22%

25%

15%15%13%

18%18%Managing debt

Local employmentPostponing retirement

Age discrimination at workHaving relevant job skills

0% 20% 40% 60% 80% 100%

15% 10%Losing job



Additional Concerns of AARP Members Over Time

Cutting national servicesContinuing to drive

68%69%

8%

Additional Concerns (extremely/very concerned)

Quality K-12 educationLTC costs

Retirement incomeLTC availability

Cutting state services

62%63%

65%66%67%

53%

42%

78%

P bli i t b fitAffording groceries

Internet securityCost of utilities

Unfair financial practicesQuality K 12 education

51%53%

56%59%

62%

47%

63%

69%

76%


Age discrimination at workPostponing retirement

Local employment opportunitiesManaging debt

Public assistance benefits

33%33%

40%43%

49%

41%

46%

47%

MoneyHealthHome/FamilyPersonal Time

2012 2010

0% 20% 40% 60% 80% 100%

Losing jobRelevant job skills

g

25%31%

33% Personal TimeOther



Top 10 Concerns among AARP Members by Age

Top 10 Concerns Overall(extremely/very

concerned

50-59 (ranking)

60-69 (ranking)

70+ (ranking)

Medicare in future 88% 1 1 1

Staying mentally sharp 87% 3 2 1

Social Security in future 86% 2 3 3

H lth i 83% 4 4 4Health insurance 83% 4 4 4

Health care expenses 77% 5 5 6

Increased taxes 73% 8 6 7

Consumer fraud 72% 10 9 5

Declining health 71% 9 7 7

S l t ti t 70% 7 7 14Solvent retirement 70% 7 7 14

Aging in home 70% 12 10 7



Top 10 Concerns among Multicultural AARP Members

Top 10 Concerns Overall(extremely/very

concerned

Hispanic (ranking)

AA/Black (ranking)

Asian (ranking)

Medicare in future 88% 1 2 2


Social Security in future 86% 3 3 3

Health insurance 83% 5 4 5Health insurance 83% 5 4 5

Health care expenses 77% 4 5 6

Increased taxes 73% 7 9 7

Consumer fraud 72% 6 6 4

Declining health 71% 11 10 8

Solvent retirement 70% 8 16 16

Aging in home 70% 9 11 10



Top Interests among AARP Members

Staying mentally sharp 63% 28%

Top Interests (extremely/very interested)

Maintaining a healthy diet

Time with family, friends

Staying physically fit

52%

48%

58%

33%

38%

32%

Unbiased political info

Learn new things

Time on hobbies, interests

37%

33%

33%

30%

35%

40%

Money


Advocacy

Traveling

Unbiased candidate info

35%

33%

37%

29%

33%

30%MoneyHealthHome/FamilyPersonal TimeOther

0% 20% 40% 60% 80% 100%

Local entertainment 28% 34%

For External Release142012 MOSQuestion S2Q17: Please rate your own level of interest about the following ?

(redesigned question wording since 2010)

Top Interests among AARP Members Over Time

Staying mentally sharp 92%

88%

89%

Top Interests (extremely/very interested)

Maintaining a healthy diet

Time with family, friends

Staying physically fit

85%

86%

90%

88%

81%

88%

Learn new things

Time on hobbies, interests

68%

73%

69%

62%


Traveling

Unbiased candidate info

Unbiased political info

66%

67%

67%

54%

MoneyHealthHome/FamilyPersonal Time

2012 2010

0% 20% 40% 60% 80% 100%

Advocacy 63%72% Other

For External Release152012 MOSQuestion S2Q17: Please rate your own level of interest about the following?


Additional Topics of Interest to AARP Members

Financial planning 18% 21%

Additional Interests (extremely/very interested)

Applicable jobs

Retirement alternatives

Retirement activities

8%

13%

15%

11%

15%

20%

Ad i j b

Local volunteer opps

Gain new skills

5%

7%

11%

10%

E t l VPortfolio Strategies

Start a job,career

Online social network sites

Advance in job,career

5%

5%

6%

6%

8%

8%MoneyHealthHome/FamilyPersonal Time

Extremely Very

0% 20% 40% 60%

Starting own business 4% 4%

Personal TimeOther



Additional Topics of Interest to AARP Members Over Time

Local entertainment 62%

Additional Interests (extremely/very interested)

Retirement alternatives

Retirement activities

Financial planning

28%

35%

39%

62%

38%

60%

Local volunteer opps

Gain new skills

Applicable jobs

16%

17%

19%

28%

24%

24%


Start a job,career

Online social network sites

Advance in job,career

pp

11%

13%

14%

16%

23%

31%

MoneyHealthHome/FamilyPersonal TimeOth

0% 20% 40% 60%

Starting own business

j ,

8%

11%15%

Other



Topics of Interests to AARP Members by Age Group

Top 10 Interests Overall(extremely/very

interested

50-59 (ranking)

60-69 (ranking)

70+ (ranking)


Staying physically fit 90% 2 2 2

Time with family, friends 86% 3 3 4

Maintaining a healthy diet 85% 4 4 3Maintaining a healthy diet 85% 4 4 3

Time on hobbies, interests 73% 5 5 7

Learn new things 68% 6 6 8

Unbiased candidate info 67% 7 8 5

Unbiased political info 67% 7 8 5

Traveling 66% 9 7 10

Advocacy 63% 10 10 8

Local entertainment 63% 10 10 11

For External Release182012 MOSQuestion S2Q17: Please rate your own level of interest about the following

topics? (redesigned question wording since 2010)

Topics of Interest to Multicultural AARP Members

Top 10 Interests Overall(extremely/very

interested

Hispanic (ranking)

AA/Black (ranking)

Asian (ranking)


Staying physically fit 90% 2 2 2

Time with family, friends 86% 4 4 4

Maintaining a healthy diet 85% 3 3 3Maintaining a healthy diet 85% 3 3 3

Time on hobbies, interests 73% 5 5 6

Learn new things 68% 6 6 5

Unbiased candidate info 67% 10 11 9

Unbiased political info 67% 10 10 9

Traveling 66% 6 6 7

Advocacy 63% 9 9 11

Local entertainment 63% 6 6 8

For External Release192012 MOSQuestion S2Q17: Please rate your own level of interest about the following

topics? (redesigned question wording since 2010)

Life Events and Civic ActivityLife Events and Civic Activity


Most Common Life Events among AARP Members

34%

12%

Reduction in savings

No events

Top Life Events (out of 26)

27%

28%

33%

Death of family, friend

Chronic health problems

Reduction in income

18%

18%

25%

Hearing or vision loss

Difficulty walking

Decline in physical health

y,

15%

16%

17%

18%

Started Retirement

Birth of grandchild

Started Social Security


14%

15%

0% 20% 40% 60% 80% 100%

Debt Problems

Started Retirement

For External Release212012 MOSQuestion S1Q14: Which of he following events have affected your life or your

spouse/partner’s life in the last 2 years? (redesigned question wording since 2010)


Most Common Life Events among AARP Members Over Time


12%30%

17%None of the above

2010 2012

28%

33%

34%

21%

30%

30%

Chronic health problems

Reduction in income

Reduction in savings

18%

25%

27%

18%

18%

27%

21%

Difficulty walking


Death of family, friend

16%

17%

18%

12%

18%

Birth of grandchild

Started Social Security


14%

15%14%

12%

0% 20% 40% 60% 80% 100%

Debt Problems

Started Retirement


Question S1Q14: Which of he following events have affected your life or your spouse/ partner’s life in the last 2 years? (redesigned question wording since 2010)

Estimates from previous waves of Member Opinion Survey have been recalculated so as to be consistent with the calculation used in 2012.

Additional Life Events Experienced by AARP Members Over Time

12%

12%7%

17%

Job LossNone

Additional Life Events (out of 26)2010 2012

8%

8%

12%

12%

12%

8%

6%

Adult children dependentFamily member moved in

Major illnessProvided care to relative

Job Loss

7%

7%

8%

8%

6%

5%

9%

4%

MovedLoss of health insurance

Memory lossProvided care to spouse

p

4%

5%

5%

6%

1%

4%

5%

4%

4%

St t d b iStopped drivingDeath of spouse

Relative in nursing homeStart a new job

2%

2%

2%

3%

1%

0% 20% 40% 60%

Divorce or separationLoss of home

Started own business


Question S1Q14: Which of he following events have affected your life or your spouse/ partner’s life in the last 2 years? (redesigned question wording since 2010)


Top Life Events Among AARP Members by Age Group

Age 50-59Reduction in income 42%

Age 60-69Reduction in income 40%

Age 70+Chronic health problems 34%

Reduction in savings 39%

Death of family, friend 30%


Started Social Security 36%


31%


Chronic health problems 24%Debt Problems 24%Job Loss 23%

Death of family, friend 29%Started Retirement 28%Chronic health problems 27%

Hearing or vision loss 26%Difficulty walking 26%Death of family, friend 25%Job Loss 23%

Decline in physical health 20%

Provided care to relative 20%

Chronic health problems 27%


22%

Birth of grandchild 20%


Reduction in income 23%

NONE OF THE ABOVE 15%Birth of grandchild 16%

Start a new job 14%

Debt Problems 15%

Provided care to relative 15%

Major illness 14%




Red = unique to segment; green = appears in 2 segments; black = all segments

Top Life Events Among Multicultural AARP Members

HispanicReduction in income 38%

AsianReduction in income 31%

African AmericanReduction in income 36%








Debt problems 25%

Decline in physical health 24%

Death of family, friend 22%Decline in physical health

19%

Hearing or vision loss 16%

Reduction in savings 31%Debt Problems 31%Decline in physical 19%Decline in physical health 24%

Started retirement 17%


Hearing or vision loss 16%

Started retirement 15%


p yhealthDifficulty walking 19%

Started Social Security 17%Birth of grandchild 16%

Difficulty walking 16%

Difficulty walking 14%


Job Loss 15%




Red = unique to segment; green = appears in 2 segments; black = all segments

Incidence of Volunteering by AARP Members

Total Membership

Volunteer for neighbor66%

Volunteer with organizationorganization

54%

* Categories are not dependant upon one another C g p p(i.e. someone can volunteer with AARP and not have volunteered in their neighborhood)


S1.Q7. In the last 12 months , have you volunteered any of your time for a nonprofit organization, a charity, school, hospital, religious organizations, neighborhood association, civic or any other group?S1.Q8. Aside from an organized group, In the last 12 months , have you given your time without pay to help your community or someone in need who is and not a member of your family?

Incidence of AARP Member Volunteering by Age Group

100%

Incidence of Volunteering by Age

Overall 50-59 60-69 70+

60%

80% 74%

54%

66%

77%

58%

69%

76%

55%

69%70%

61%

40%

60%50%

20%

0%Any volunteer work Volunteered with

organization/church/etcVolunteered for neighbor



Incidence of AARP Member Volunteering by Age Group

100%

Incidence of Volunteering by AgeAny volunteer work Volunteered with organization/church/etc

Volunteered for neighbor

80% 74%77% 76%

70%

58% 55%

66% 69% 69%

61%

40%

60% 54% 55%

50%

20%

0%Overall 50-59 60-69 70+



Incidence of Volunteering among Multicultural AARP Members

100%

Incidence of Volunteering by MMEOverall Hispanic AA/Black Asian

60%

80%74%

54%

66%65%59%

77%

53%

71%

57%

40%

40% 40%

49%

0%

20%

Any Volunteering Volunteered with organization/church/etc Volunteered for neighbor



Incidence of Volunteering among Multicultural AARP Members

100%Incidence Of Volunteering By MME

Any Volunteering Volunteered with organization/church/etc Volunteered for neighbor

60%

80% 74%

65%

77%

57%54% 53%

66%

59%

71%

40%40% 40%

49%

0%

20%

0%Overall Hispanic AA/Black Asian



Incidence of Charitable Contributions among AARP Members

Charitable org82%82%

Church/ religious 72%

Political advocacy 32%

* categories arenot dependant upon one another (i.e. someone can donate politically and not have given to their church)

For External Release312012 MOSQuestion S1Q9: In the last 12 months, have you or anyone in your

household contributed money to:?

Incidence of Charitable Contributions among AARP Members by Age

100%89% 90% 90% 91%

Incidence of Contributing Money By AgeOverall 50-59 60-69 70+

80%

89%

72%

82%90%

66%

81%

90%

68%

83%

91%

79%83%

40%

60%

34%

20%

40%32%

27%32% 34%

0%Any donation Church/Religious org Charitable org Political/advocacy org



Incidence of Charitable Contributions among AARP Members by Age

100%91%

Incidence of Contributing Money By AgeAny donation Church/Religious org Charitable org Political/advocacy org

80%

89% 90% 90% 91%

72%66% 68%

79%82% 81% 83% 83%

60%

20%

40%32%

27%32% 34%

0%Overall 50-59 60-69 70+



Incidence of Charitable Contributions among Multicultural AARP Members

100%89%

85%91%

85%88%

Incidence of Donating Money by MMEOverall Hispanic African American Asian

80%72%

82%85%

72% 72%

85%

76%

70%

78%

40%

60%

32%

39%

20%

32%27% 29%

0%Any donation Church/Religious org Charitable org Political/advocacy org



Incidence of Charitable Contributions among Multicultural AARP Members

100%

89% 91%88%

Incidence of Donating Money By MMEAny donation Church/Religious org Charitable org Political/advocacy org

80%

85%

72% 72%

85%

70%

82%

72%76% 78%

40%

60%

32%

39%

20%

32%27% 29%

0%Overall Hispanic African American Asian



Civic Engagement among AARP Members

Civic Engagement Activities

79%

87%

Voted in a Presidential election

Any of the activities

25%

28%

77%

Contributed money to a candidate or political party

Contacted public official to voice opinion

Voted in a State or local election

16%

19%

25%

Participated in a political event or town meeting

Met with an elected official


8%

9%

13%

Volunteered with group to influence government

Social Media to express opinions

Wrote letter or called radio/TV to voice opinion

8%

0% 20% 40% 60% 80% 100%

Worked on candidate/party campaign

For External Release362012 MOSS1Q10 In which of the following activities have you participated in the last 5

years, including the last presidential election in 2008?

Civic Engagement among AARP Members Over Time

Civic Engagement Activities

87%

V t d i P id ti l l ti

Any of the activities

2010 2012

28%

77%

79%

36%Contacted public official to voice opinion


Voted in a Presidential election

16%

19%

25%

20%

12%

24%

Participated in a political event or town meeting



9%

13%

16%

7%

6%

14%


Social Media to express opinions

Wrote letter or called radio/TV to voice opinion

8%

8%

0% 20% 40% 60% 80% 100%

Worked on candidate/party campaign



S1Q10 In which of the following activities have you participated in the last 5 years, including the last presidential election in 2008?


Civic Engagement among AARP Members by Age

100%

87% 87%88%

Incidence Of Participating In Civic Engagement Activities by Age (Top 5 items of 10)

Overall 50-59 60-69 70+

80%

87%

79% 77%83%

76%73%

82%79%81% 79%

40%

60%

28%29%32%

20%

28% 25%19%

29%

21%18%

27%21%24%

26%

18%

0%Any of the activities

Voted in a Presidential

election


Contacted public official to

voice opinion

Contributed money to a

candidate or political party


For External Release382012 MOSS1Q10 In which of the following activities have you participated in the

last 5 years, including the last presidential election in 2008 ?

Civic Engagement among AARP Members by Age

Incidence Of Participating In Civic Engagement Activities by Age (Top 5 items out of 10)

Any of the activities Voted in a Presidential electionVoted in a State or local election Contacted public official to voice opinionContributed money to a candidate or political party Met with an elected official

80%

100%

87%83%

87% 88%

79%76%

82% 81%77%

73%79% 79%

Contributed money to a candidate or political party Met with an elected official

60%

20%

40%

28% 29%32%

24%25%21%

27% 26%

19% 18%21%

18%

0%

20%

Overall 50-59 60-69 70+



Civic Engagement among Multicultural AARP Members

100%

87% 88%83%

Incidence of Participating in Civic Engagement Activities (Top 5 activities of 10)

Overall Hispanic African American Asian

80%79% 77%77%

70%

63%

81%

75%

83%

74%70%

40%

60%

34%

20%

28%25%

19%21% 21%

14%

24%19%

16%19%

13%

0%Any of the activities

Voted in a Presidential

election


Contacted public official to voice

opinion

Contributed money to a

candidate or political party




political party

Civic Engagement among Multicultural AARP Members

Incidence of Participating in Civic Engagement Activities (Top 5 activities of 10)

Any of the activities Voted in a Presidential electionVoted in a State or local election Contacted public official to voice opinion

80%

100%

87%

77%

88%83%

79% 81%77% 75%

Voted in a State or local election Contacted public official to voice opinionContributed money to a candidate or political party Met with an elected official

60%

80%70%

74%

63%

75%70%

40%

28%

21%24%25%

21%

34%

0%

20%21%

16%21% 19%19%

14%19%

13%


0%Overall Hispanic African American Asian

S1Q10 In which of the following activities have you participated in the last 5 years, including the last presidential election in 2008?

Grand Parenting Caregiving and CommunityGrand Parenting, Caregiving, and Community


Incidence of Grandchildren among AARP Members

100% Incidence Of Grandchildren

60%

80%

40% 30% 32%

20% 8%12% 9% 9%

0%None One Two Three Four Five or more

For External Release432012 MOSQuestion S1Q11: How many grandchildren do you have? Question S1Q12:

Are you the primary caregiver for any of your grandchildren?

Incidence of Grandchildren among AARP Members by Age

100% Overall 50-59 60-69 70+

12% 20% 15% 8%

80%

57%

overall 50-59 60-69 70+

% of grandparents by age who are a primary caregiver for at least one grandchild

40%

60%

30% 32%

57%

31%

49%

20%

30%

20% 19%20%

12% 11%

31%

23%20%

27%

14% 16%21%

0%None 1 to 2 3 to 4 5 or more

− − ┼

For External Release442012 MOSQuestion S1Q11: How many grandchildren do you have? Question S1Q12: Are

you the primary caregiver for any of your grandchildren?

Incidence of Grandchildren among Multicultural AARP Members

100% Overall Hispanic AA/Black Asian

80%

12% 22% 22% 20%

overall Hispanic AA/Black Asian

% of multicultural grandparents by age who are a primary caregiver for at least one grandchild

40%

60%

32%34%36%

47%

20%

30%

20% 19%

32%29%

20%17%

34%28%

18% 18%22%

14% 16%

0%None 1 to 2 3 to 4 5 or more

┼−−

For External Release452012 MOSQuestion S1Q11: How many grandchildren do you have? Question S1Q12:

Are you the primary caregiver for any of your grandchildren?

Incidence of Caregiving Activities among AARP Members

Providing Caregiving Activities For Loved One

Caregiving Activity Percent DoingCaregiving Activity Percent DoingGrocery shopping 21%Providing transportation or helping arrange transportation 20%Managing finances 17%Doing housework 16%

Any Activity36%

64% No A ti it

Preparing meals 15%Giving medicines or injections 7%Getting dressed 5%Arranging/supervising services from an agency such as nurses/aides 5%B thi h i 4%Activity Bathing or showering 4%Dealing with incontinence or adult diapers 4%Getting in and out of bed 4%Feeding 4%Getting to and from the toilet/bathro- om 3%


Question S1Q13: Which of the following kinds of help do you currently provide a spouse/partner, parent, grandparent, older relative, or other adult who cannot do things for themselves?

Incidence of Caregiving Activities by Member Age and by Multicultural

100%

80%

100%Overall Hispanic

AA/Black Asian80%

100%Overall 50-59

60-69 70+

40%

60%

36%40% 41%

37%40%

60%

36%40% 36%

34%

20%

40%

20%

0%MME Segments

0%Age Segments

For External Release472012 MOSQuestion S1Q13: Which of the following kinds of help do you currently

provide a spouse/partner, parent, grandparent, older relative, or other adult who cannot do things for themselves?

Technology


Self-Described Comfort Level with Technology among AARP Members by Age

100%

Comfort Level Of Using Technology By Age

Overall 50-59 60-69 70+

60%

80%

40%

60%

33%27% 29% 31%

36%32%

26%

20% 15%21% 19%

12%

27%

10%4%

18%24%

16%

7%7%

14%

26%21%

0%Extremely

ComfortableVery Comfortable Somewhat

ComfortableNot Too

ComfortableNot At All

Comfortable

For External Release492012 MOSQuestion S2Q18: In general, how comfortable are you in trying new technologies

(new devices, software, internet upgrades, new sites, social networking)?

Self-Described Comfort Level with Technology among AARP Members by Age

100%

Comfort Level Of Using Technology By AgeExtremely Comfortable Very Comfortable Somewhat ComfortableNot Too Comfortable Not At All Comfortable

80%

40%

60%

33% 31%36%

32%

20% 15%

27%

18%

7%

21%

29%24%

14%

31% 32%

19%

10%16%

26%

12%

4%7%

21%

0%Overall 50-59 60-69 70+

For External Release502012 MOSQuestion S2Q18: In general, how comfortable are you in trying new technologies

(new devices, software, internet upgrades, new sites, social networking)?

Self-Described Comfort Level with Technology among Multicultural AARP Members

100%

Comfort Level Of Using Technology By MME

Overall Hispanic Black/AA Asian

80%

40%

60%

33%30%

34%34%

20% 15%21% 19%

12%

19%25%

16%10%

18%23%

16%

9%

17%

25%

17%

7%

0%Extremely

ComfortableVery Comfortable Somewhat

ComfortableNot Too

ComfortableNot At All

Comfortable

For External Release512012 MOSQuestion S2Q18: In general, how comfortable are you in trying new

technologies (new devices, software, internet upgrades, new sites, social networking)?

Self-Described Comfort Level with Technology among Multicultural AARP Members

100%

Comfort Level Of Using Technology By MME

Extremely Comfortable Very Comfortable Somewhat Comfortable

Not Too Comfortable Not At All Comfortable

80%

Not Too Comfortable Not At All Comfortable

40%

60%

33% 34% 34%

20% 15%19% 18% 17%

21%25% 23% 25%

33%30%

19%16% 16% 17%

12% 10% 9% 7%

0%Overall Hispanic AA/Black Asian

For External Release522012 MOSQuestion S2Q18: In general, how comfortable are you in trying new

technologies (new devices, software, internet upgrades, new sites, social networking)?

Electronic Device Ownership among AARP Members by Age

100%Device Ownership By Age

Overall 50-59 60-69 70+

80%

59%

69%66%65%

40%

60%59%

48%

57%

50%

34%

20%

40%

19%14%

20%24%

20%

%

24%

17%13%

31%

13%8%

34%

0%Desktop computer Laptop computer Ereader Ipad/Tablet None

8%8%


Question S2Q19: Which of the following items do you currently have?

Electronic Device Ownership among AARP Members by Age

100%

Device Ownership By AgeDesktop computer Laptop computer eReader Ipad/Tablet None

80%

69%65%66%

60%59%

50%48%

57%

20%

40%31%

19%

24% 24%

13%14%

20%17%

20%

13%

34%

0%Overall 50-59 60-69 70+

13%

8%8%

13%



Electronic Device Ownership among Multicultural AARP Members

100%

Device Ownership By MME

Overall Hispanic Black/AA Asian

80%

64%

40%

60%59%

48%

54%

44%

55%

39%

64%

52%

20%

40%

19%14%

20%15% 13%

27%

11%8%

28%

15%

21%16%

0%Desktop computer Laptop computer Ereader Ipad/Tablet None

8%



Electronic Device Ownership among Multicultural AARP Members

100%

Device Ownership By MMEDesktop computer Laptop computer eReader Ipad/Tablet None

80%

64%

40%

60%59%

54% 55%

48%44%

39%

52%

20%

40%

19%15%

11%15%14% 13%

21%20%

27% 28%

16%

0%Overall Hispanic Black/AA Asian

11%8%


Question S2Q19: Which of the following items do you currently have? N=

Frequency of Internet Use among AARP Members

100% Frequency of Going Online

80%

40%

60%45%

20%17%

6% 5%

20%

0%Several

times a dayOnce a day 3-5 days/wk 1-2 days/wk Every few

wksEvery few

mnthsLess Often Never

6% 5% 3% 1% 2%

For External Release572012 MOSQuestion S2Q20: About how often do you go online, including access from

home, work, mobile, or someplace else?

Frequency of Online Activities among AARP Members

Online Uses Every day

3-5 days/wk

1-2 days/wk

1-2x a month

Less than 1x a month

Never

Check Email 70% 14% 7% 4% 2% 4%

Get news/info 40% 17% 13% 9% 10% 11%Play game 25% 11% 8% 6% 12% 37%y g

Social network 19% 8% 9% 7% 11% 46%Banking 13% 16% 17% 15% 7% 31%

Watch TV/movies 11% 5% 6% 8% 17% 53%Watch TV/movies 11% 5% 6% 8% 17% 53%Health/med info 9% 11% 18% 28% 22% 12%

Shop for deal 4% 7% 14% 26% 28% 21%M k h 1% 3% 8% 34% 36% 18%Make purchase 1% 3% 8% 34% 36% 18%

Donate to charity 1% 1% 2% 11% 29% 56%

For External Release582012 MOSQuestion S2Q21: Thinking about what you do online, how often do you use

the internet for each of the following? *of those who are online

Frequency of Online Activities among AARP Members by Age

Watch TV/movies 22%

By Age Overall 50-59 60-69 70+

Health/med info

Banking

Donate to charity

38%

46%

4%

Shop for deal

Social network

Get news/info

25%

36%

70%

Ch k E il

Play game

Make purchase

Shop for deal

90%

44%

12%

0% 20% 40% 60% 80% 100%

Check Email



Frequency of Online Activities among Multicultural AARP Members

Watch TV/movies 22%

By MMEOverall Hispanic AA/Black Asian

Health/med info

Banking

Donate to charity

38%

46%

4%

Sh f d l

Social network

Get news/info

ea t / ed o

25%

36%

70%

Play game

Make purchase

Shop for deal

90%

44%

12%

0% 20% 40% 60% 80% 100%

Check Email 90%



Cell Phone Ownership among AARP Members

Not sure1%

Cell Phone Ownership And Smart Phone Ownership

1% No8%

Of cell hphone

owners:31% have a smart

hYes91%

phone

For External Release612012 MOSQuestion S2Q23/Q24: Do you or any adults in HH have a working cell phone?

Is the cell phone a smart phone such as a blackberry, iPhone, or Droid?

Phone Utilization by AARP Members

Phone Utilization Within Household

Cell phone mainly, 22%Not sure, 1%

Use both cell phone and

Landline mainly, 21% phone and

landline phone

equally 56%

For External Release622012 MOSQuestion S2Q25: Which of the following best describes how you and other

adults in your HH receive all of the phone calls in the HH?

Cell Phone Ownership among AARP Members by Age

100% 91%96% 95%

Cell Phone Ownership By AgeOverall 50-59 60-69 70+

80%

100%85%

40%

60%

31%

49%

35%

20%

40%

15%

0%Have a cell phone Have a smart phone

For External Release632012 MOSQuestion S2Q23/Q24: Do you or any adults in HH have a working cell

phone? Is the cell phone a smart phone such as a blackberry, iPhone, or Droid?

Cell Phone Ownership among Multicultural AARP Members

100%91% 90% 92%

Cell Phone Ownership By MMEOverall Hispanic Black/AA Asian

80%

100%83%

40%

60%

31%38% 33%

46%

20%

0%Have a cell phone Have a smart phone


Question S2Q23/Q24: Do you or any adults in HH have a working cell phone? Is the cell phone a smart phone such as a blackberry, iPhone, or Droid?

Total and African American data are weighted. Hispanic data are based on unweighted oversample only.

Demographics


Home Ownership among AARP Members

100%

Members Who Report Owning Their Home

60%

80%

40%

60%

88% 88%85% 83%

20%

0%2003 2006 2010 2012


Question S3Q27: Do you own or rent your primary residence? *no answer responses are not included and data is weighted to reflect membership


Community Rating by AARP Members

100% Members Rating of Their CommunityVery Good Excellent

Members Rating of Their Community For 2012

60%

80%

100% 10%2% Poor

Fair

40%37%

35%

38%

60%

80%

38%

27%Good

Very Good

Excellent

20%24% 22% 23%

20%

40%

23%

Excellent

0%2006 2010 20120%


Question S3Q28: How would you rate your community as a place for older people to live? *no answer responses are not included and data is weighted to reflect membership


Gender Ratio among AARP Members

100% Members GenderMale Female

60%

80%

52% 54%

40%

60%49% 49% 48% 46% 48%

51% 51% 52% 54%52%

20%

0%2000 2003 2006 2010 2012


Question S3Q29: Are you male or female? *no answer responses are not included and data is weighted to reflect membership data


Age Distribution among AARP Members

100% Members Age Breaks50-59 60-69 70+

80%

40%

60%

30%32% 33%36% 38%40%

37% 36%40%

20%

28%30%

27%22%

0%2003 2006 2010 2012


Question S3Q30: What is your age? *no answer responses are not included and data is weighted to reflect membership and data is weighted to reflect membershipEstimates from previous waves of Member Opinion Survey have been recalculated so as to be consistent with the calculation used in 2012.

Employment Status among AARP Members

80%

100%Members Employment Status

Working Retired Other*

60%

80%

49% 49% 49% 49% 50%

40%38%

40% 42%39% 40%

49% 49% 49% 49% 50%

20%12% 10% 8%

12% 10%

0%2000 2003 2006 2010 2012

*other includes unemployed, homemakers, and other


Question S3Q32/31: What is your current employment status and have you retired from a previous career? *no answer responses are not included and data is weighted to reflect membership


Incidence of Disability, Handicap, or Chronic Disease among AARP Members

100%Members Impacted By Disability/Chronic Disease

80% 67%

40%

60%

25%

20%

13%

0%Member Spouse Neither


Question S3Q35: Does any disability, handicap, or chronic disease keep you or your spouse from participating fully in work, school, housework, or other activities? *no answer responses are not included and data is weighted to reflect membership

Education Level among AARP Members

100% Education Trends for Members2012 Education Levels

80%

HS Grad Or Less Some Post HS College Graduate Or More 5%

24%22%

40%

60%

36% 33%31% 33%

29%32% 33%

35% 33% 33%31%35% 35% 36% 38% 7%

16%

0%

20%

2000 2003 2006 2010 2012

25%

Some HS or Less HS GradTech/Vocational School Some College4 Year College Grad Postgrad Work2000 2003 2006 2010 2012 4 Year College Grad Postgrad Work


Question S3Q36: What is the highest level of education you have achieved? *no answer responses are not included and data is weighted to reflect membershipEstimates from previous waves of Member Opinion Survey have been recalculated so as to be consistent with the calculation used in 2012.

Race/Ethnicity Status among AARP Members

100% Members Race/Ethnicity StatusNon-White Hispanic Black/AA Asian Other

60%

80%

40%

60%

20%

9% 8%10%

13% 14%

8% 8%

0%2000 2003 2006 2010 2012

9% 8%2% 2% 3% 3% 3%5% 6% 7% 8% 8%

1% 1% 1% 2% 1%3% 3% 3% 3% 3%


Question S3Q37/39: Are you of Spanish, Latino, or Hispanic origin? What race do you consider yourself? *no answer responses are not included


Marital Status among AARP Members

2012 Marital Status100% Members Who Are Married Or Living

14%

6%80%

61% 61% 59% 58% 59%

With Partner

56%

1%3%

40%

60%

19%

M i d Wid d S t d0%

20%

2000 2003 2006 2010 2012 Married Widowed Separated

Partner Divorced Never Married2000 2003 2006 2010 2012


Question S3Q40: What is the highest level of education you have achieved? *no answer responses are not included and data is weighted to reflect membershipEstimates from previous waves of Member Opinion Survey have been recalculated so as to be consistent with the calculation used in 2012.

2011 Pre-Tax Annual Household Income among AARP Members

100% Members Income Trends

<$25K $25-$75K >$75K

60%

80%

40%30% 27%

50% 51% 49% 47% 48%

28% 30%

20%

% 27%24% 24%

22%20% 22%27% 28% %

0%2000 2003 2006 2010 2012


Question S3Q43: What was your total pre-tax household income from all sources in 2011? *no answer responses are not included and data is weighted to reflect membershipEstimates from previous waves of Member Opinion Survey have been recalculated so as to be consistent with the calculation used in 2012.

For More Information, including additional products from the o o e o at o , c ud g add t o a p oducts o t e2012 Member Opinion Survey, please visit:

http://www.aarp.org/memberopinions.

AARP is a nonprofit, nonpartisan organization, with a membership of more than 37 million, that helps people 50+ have independence, choice and control in ways that are beneficial to them and society as a whole. AARP does not endorse candidates for public office or make contributions to y peither political campaigns or candidates. We produce AARP The Magazine, the definitive voice for Americans 50+ and the world's largest-circulation magazine; AARP Bulletin, the go-to news source for the 50+ audience; AARP VIVA, a bilingual lifestyle multimedia platform addressing the interests and needs of Hispanic Americans; and national television and radio programming including My Generation and Inside E Street The AARP Foundation is an affiliated charity thatincluding My Generation and Inside E Street. The AARP Foundation is an affiliated charity that provides security, protection, and empowerment to older persons in need with support from thousands of volunteers, donors, and sponsors. AARP has staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. Learn more at www.aarp.org


Documents

Findings from AARP's 2012 Member Opinion Survey (MOS) URL to the online version of the questionnaire All other members receivedpersonalized URL to the online version of the questionnaire