Finding the right_portal_for_e_government_services

Tony Byrne President, Real Story Group

Finding the Right Portal for E-Government Services

Exposing the real weaknesses and strengths of web and enterprise technology products

Twitter: @TonyByrne

Copyright © 2011 Real Story Group www.realstorygroup.com

10 Years of Watching Technology

Analyze weaknesses and strengths of the tools....and vendors

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Advise on successful technology selection


What Independence Means To Us

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Finding Your Way...


Analyst Buzzword Bingo (a.k.a., analyst-speak)

Mobilization?Consumerization?

Disruption? Commoditization?

Gamification? Cloudization?


“Lickable”

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A Couple of Themes

The Basics Gov 2.0?


What is an Enterprise Portal?

“A single point of access for information, services, and processes”


Prototypical EGov Portal “Stack”

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Sitewide Search

Security & Identity Management

Integration / Reporting

ETC…

Trans- actions

Case Mgmt.

Document Mgmt. Alerts

Web Content

Mgmt.

API / Data Services

Engagement Services


Big Question to Answer

What Kind of Portal?


Link Portal / Meta-Portal / Directory Site

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Thematic / Interagency Portal

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Agency/Ministry Portal

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“Data” Portal

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Local Government Portal

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Get a Roadmap // Build from Bottom Up

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Sitewide Search

Security & Identity Management

Integration / Reporting

Trans- actions

Case Mgmt.

Document Mgmt. Alerts

Web Content

Mgmt.

API / Data Services

Engagement Services


Next Step…

How To Select?


Articulate Business Case

Identify Stakeholders

Gather & Analyze Requirements

Measure Risk & Maturity

Develop Scenarios Develop RFP

Analyze Market

Create Target List

Issue RFP

Q&A Analyze RFP Responses

Onsite Demos

Negotiate Pricing & Contracts

Proof of Concepts

Final Decision Pilot Solution

Implementation

RSVPtm


Products vs. Platforms

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Most enterprises overbuy…

Platforms Products

More Less

Functionally Rich Extensible

Costly Complex

Time to Deploy


Infrastructure Vendors: IBM: WebSphere Portal Server Microsoft: SharePoint 2010 Oracle: WebLogic Portal Oracle: WebCenter Suite SAP: SAP NetWeaver Red Hat: JBoss Enterprise Portal Platform

Specialist Portal Products: Open Text: Open Text Vignette Portal BroadVision: BroadVision Portal eXo Platform: eXo Portal JASIG: uPortal Liferay: Liferay Portal Plone: Plone GateIn Portal (Jboss, eXo collaboration)

Significant Enterprise Portal Vendors & Products

Source: www.realstorygroup.com


Short-list Considerations: Core Attributes

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Regions: Australia Europe

North America Worldwide

Licensing Models: Commercial

Commercial Open Source

Community Open Source

Technologies: .NET Java

Perl and Python PHP

Delivery Models: On Premise

Software as a Service Hybrid


Selection process: Filtering


Do NOT issue checklist RFPs

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“Feature-Complete” Men’s Room

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Creating Personas

Materials provided courtesy of Environment Agency (UK)


The mobile citizen…

“BYOD” 26

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What HTML5 Will Bring

Offline Web Applications Geo-Location

Improved Performance Easier forms Better media

Pushes more to browser that used to be part of operating system or device

Copyright © 2011 Real Story Group www.realstorygroup.com Copyright © 2010 Real Story Group

Beyond the Portal: the case for Mash-Ups

Faster, simpler integration

Not as robust as portlets Still often need a developer


Gadgets as an alternative

Gadgets:

• Lighter • Faster • Less durable • Don’t solve integration problems on their own....

Source: Atlassian.com


SP 2010 Archtiecture

Tony Byrne President, Real Story Group

Free Sample Evaluations: www.realstorygroup.com/Sample

Twitter: @TonyByrne [email protected]

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Finding the right_portal_for_e_government_services