Financial Industry Solutions

Conduent Financial Industry Solutions

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With over 40 years’ experience supporting financial services institutions, and ten of the top 12 Fortune 500 commercial banks as our clients, Conduent knows how to transform financial operations to meet today’s challenges and opportunities.

On behalf of financial institutions, we deliver consumer and mortgage lending automation and payment processing solutions. Our technology and teams provide scale, operating excellence and improved financial outcomes while bringing new levels of security, efficiency and value to every customer touchpoint.

Modernizing processes, integrating technology, strategically managing operations, improving cost effectiveness and enhancing the customer experience — that’s what we do every day.

Conduent Financial Industry Solutions

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Core Banking OperationsPayment Processing Services

With 10 strategically located processing sites across the United States, Conduent processes 33 million wholesale payments and 21 million retail payments each year. Our remittance processing (lockbox services) help our clients put money to work faster and offer specialized treasury services for their corporate customers.

Our sites are regularly ranked among the fastest mail delivery cities in the U.S. Through our feature-rich processing platform, we deliver high-quality payment collection and high-speed imaging and processing from low-cost near and off-shore service centers with 24/7 access to images and data in our long-term archive.

Our check and deposit processing services (Day One, Day Two) deliver swift, accurate and reliable processing of bank items such as cash and check deposits, bill and mortgage payments and other transactions from digital and branch channels totaling over 200 million items per year.

Core services include: image capture; electronic processing; quality analysis; outgoing and incoming returns; document research; adjustments; output review; domestic and foreign check collections; offshore data capture; client web access; exception management and property management.

Banking Back-Office Operations

Conduent handles behind-the-scenes functions critical to banking operations such as keying; balancing; research; new-account processing; returns and adjustments processing; reviews; transaction processing and account servicing.

We infuse best practices, streamlined processes and the latest technology to help our clients achieve top performance across a huge range of areas including finance and accounting; balance and control; cash balancing; CD/IRA; impounds; ATM deposits; W8/W9 reporting; levies; garnishments; shareholder relations and other core banking operational areas.

Conduent Financial Industry Solutions

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Mortgage Solutions

With BlitzDocs®, a secure cloud-based document management platform, Conduent helps lenders quickly and securely process documents, speed review times, ensure compliance and keep borrowers informed throughout the process with 24/7 mobile and web access. Easily integrated with existing workflows, BlitzDocs accelerates processing of any document type in the mortgage workflow. It’s paperless from start to finish and delivers instant and efficient collaboration throughout the loan process.

Credit Card Servicing Solutions

Conduent drives growth for some of the largest card services companies while also managing compliance and business volatility. We process over three million credit card applications every month. Our credit card servicing solutions span across origination, account servicing, default and collections services and back-office operations.

Consumer Finance Solutions

Conduent is one of the nation’s largest application service providers for consumer loan servicing systems, supporting in excess of 12 million consumer loans and leases for our clients, and managing more than $120 billion in consumer loan assets. We help our clients remove the burden of buying, installing, upgrading and managing servers and infrastructure and shift to a demand-based SaaS approach with flexible pricing.

Conduent Loan Manager is a hosted fully customizable consumer loan servicing system that supports a range of consumer loan products with integrated features to automate processes and navigate the dynamic credit landscape. Our clients can couple our loan servicing platform solution with our consumer finance business process services — contact center, document imaging, process management and collections — to achieve even greater savings advantages.

Our dynamic collections solutions put Conduent teams and technology to work to support all aspects of collections operations — from pre-collection services to outbound collection calls, payment processing, omnichannel communications, credit bureau reporting, payment plan administration and much more.

Our capabilities enable our clients to tailor the experience for each customer, reach out across multiple channels and provide the tools customers need to “self-cure.” When customers need to talk with an agent, our global scale and “right-shoring” approach enable our clients to get positive results as we function as a seamless extension of their staff — at a fraction of the cost.

Conduent Financial Industry Solutions

Financial Services Operations

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Conduent Financial Industry Solutions

Shareholder Solutions

Conduent is relied upon by some of today’s top-selling real estate investment trusts (REITs) and limited partnerships (LPs) as their sole source of investor-relations support. We provide transfer agent services including shareholder relations, record keeping, transfer agency, dividend/distribution paying agent and tax return preparation.

Currently supporting over one million investors and some of the nation’s largest sponsors, our IR20/20 investor relations software is a customized off-the-shelf securities administration platform that provides all the features needed for back-office processing — from origination to dissolution of the security.

Mutual Fund Reporting

We work with a wide range of mutual fund clients to understand their unique data, rules and workflows and customize our applications to best fit their landscape. Our suite of out-of-the-box SaaS solutions enables investment management companies to leverage world-class expertise, processes and technology and gain a competitive edge.

Conduent’s Fund Data Management solution is the ultimate fund sales tracking system — providing a central repository for all transaction and asset data along with powerful functionality for managing and analyzing diverse information. Our three-tiered Fund CRM solution delivers high-performance software that enables financial professionals to readily access and organize powerful business and reporting information and follow-up activities.

Conduent Financial Industry Solutions

Capital Markets Operations

Customer Experience Management Customer Contact Services

Our contact center offerings span multiple industries, 18 countries, 50+ delivery locations, and 20+ languages — supported by 36,000+ customer care specialists worldwide. We customize our innovative solutions to our clients’ business needs and objectives across customer acquisition, customer service to collections.

Customer Communication Services

With end-to-end outbound print, mail and digital solutions, we help our clients drive efficiencies and customer satisfaction. We provide traditional print and fulfillment services for transaction-based communications as well as multichannel digital delivery and presentment solutions.

These services are delivered through our centralized platform that receives all our clients’ communications for processing. It generates, manages and tracks the production, distribution and reporting of each communication with full integrity while meeting all industry compliance regulations.

Customer Engagement Platform (CEP)

Our CEP is a data-driven communications platform that captures each customer interaction across every channel and continually builds their identity to create a single customer view. Using analytics and machine learning, the platform derives individual customer insights to create personalized interactions.

Interactive Engagement Solutions

Our custom-designed augmented reality (AR) and conversational artificial intelligence (AI) technologies are some of the most advanced tools on the market — bringing objects and environments to life and enhancing user experiences and outcomes across multiple industries and business applications.

© 2020 Conduent, Inc. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. BR2942

Contact Us

Visit our website to learn more about Conduent Financial Industry Solutions, or call 1-844-ONE-CNDT to connect with an expert.

Industry Recognition:

Everest Group

Major Contender Banking BPO

Leader Contact Center Outsourcing

Major Contender Finance & Accounting BPO

Gartner

Leader Customer Management Contact Center BPO

Leader Finance & Accounting BPO

Nelson Hall

High Achiever Mortgage and Loan BPO

High Achiever Marketing Business Process Services

Horses for Sources

High Performer Enterprise Analytics Services

High Performer Progressive Finance & Accounting BPO

Conduent Financial Industry Solutions

Conduent seizes upon technology disruptions and trends to help clients advance their digital strategies, drive operational efficiencies, positively engage customers and employees and stay on top of compliance.