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UX PROFESSIONALS OUR EMERGING VALUE PROPOSITION
2015 UCONN Digital Seminar July, 2015
Michael Rawlins, Vice President -‐ UXPA
User experience is everything. It always has been, but it’s sMll undervalued and under-‐invested in. If you don’t know user-‐centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board. Evan Williams, CEO
WHAT IS UX DESIGN?
97%
Websites fail because there was no usability tesMng
Observation of people
Observing how people perform tasks in their natural environment – UX designers pay close aVenMon to how users behave and care about what they see, hear, how they feel.
Wireframing & Prototyping
Professional UX designers rely upon iteraMons of design soluMons – before commiWng to code. This enables them to validate their design direcMon – and vet through a sample audience.
Usability testing & measurement
The majority of online experiences built upon ‘best pracMces’ or ‘designer intuiMon’ run the risk of not meeMng the needs of users. A foundaMonal premise in user-‐centered design is tesMng with target users.
90% 70%
Unmoderated remote tesMng – greater reach Moderated 1:1 tesMng -‐-‐ deeper insights
Proven design methods
DESIGNING WITH THE MIND IN MIND? The balance between designing for humans – and designing best pracMces
What goals do users want to achieve by using the applica@on? What set of human tasks is the applicaMon intended to support? Which tasks are common, and which ones are rare? Which tasks are most important, and which ones are least important? What are the steps of each task?
Jeff Johnson, Author
B =f (PE) Kurt Lewin (Theorist, Social Psychologist)
B =f (PE) We can’t change the People
But we can change Behavior by designing Environment or the Experience
UX MEASUREMENT & QUANTIFICATION
Ease of learning How fast do they learn the
interface or system construct?
memorability Long & short term memory
leveraged?
User satisfaction Do users like the applicaMon?
Effectiveness Can users achieve their goals?
Efficiency of use How fast do users complete
tasks?
Error prevention Is there forgiveness?
LOGIC AND REASON? Cra`ing the balance between designing for semi automaMc reacMons and reasoning
PREFRONTAL CORTEX AMYGDALA Controls logic and reasoning Semi-‐automaUc reacUons
Designed by @Erik_UX www.helloerik.com
UX MITIGATES TENSIONS Design Improves Job Performance, AdopMon and Conversion Rates
FaUgue Stress
DistracUons Personal Issues
WIREFRAMING AND PROTOTYPING Expressing the InteracMon – what are UX people doing…
40% Online Tools
35% Desktop Tools
15% PowerPoint
1 0 % Sketch
Invision & Mockflow
HTML & Axure
Precise Prototyping End state has more interacMons and funcMonality
Rapid Prototyping Online tool that allows the design team to collaborate
and share iteraMons.
Low Barrier to Entry Most people can draw out an idea – it’s fast and effecMve
VALIDATION METHODS (USABILITY TESTING) Flexible repeatable methods to learn whether the design works
Un-moderated remote Ability to test 100s of
people at the same Mme.
MODERATED REMOTE Performing a 1:1 test – or observing how a user interacts with an
applicaMon or website using screen sharing so`ware.
1:1 TESTING TradiMonal 1:1 tesMng of tasks with a moderator asking probing quesMons
and observing.
EXPERT REVIEW Ability to gauge/measure a website or applicaMon based on a set of best pracMces or heurisMcs.
EMOTIONAL DESIGN Designing for Influence – leveraging persuasive norms
reciprocation Designers use reciprocity to give things away for free – and people are inclined to
return the favor.
scarcity When something is scarce –
people automaMcally perceive it as more
valuable.
Social proof People are like sheep – the more informaMon and
choices we put in front of them, the more they rely on others to help make the
decision.
authority Authority figures can trigger behaviors that ensure your product or service offering is selected over the next
distracMon.
INFLUENCE DESIGN APPLIED Designed with intent
SUGGESTED READING
GETTING STARTED IN UX?
Consider Joining UXPA.org
AVend UXPA’s Annual Conference – June 2016
Questions? [email protected]