FINAL YEAR BBA(H) STUDY PAPER ON

“JOB STRESS AMONG GOVERNMENT AND BANKING

SECTORS “

SUBMITTED BY: -

GROUP NAME: -

NAME ROLL NUMBER

AKASH HALDER 15405015003

SUBHRAJIT MUKHERJEE 15405015056

SAPTAK BHADURI 15405015039

SUBHANKAR MALO 15405015053

STREAM: - 3RD (THIRD)SEMESTER: -6TH (SIXTH)

SESSION: - 2015-2018

COLLEGE: DINABANDHU ANDREWS INSTITUDE OF TECHNOLOGY AND

MANAGEMENT

UNIVERSITY: -MAULANA ABUL KALAM AZAD UNIVERSITY OF

TECHNOLOGY AND MANAGEMENT, WESTBENGAL

ACKNOWLEDGMENT: -

“Acknowledging the debt is not easy for us as we are

indebted to so many people”

I take this opportunity in expressing the fact that this

project report is the result of incredible amount of

encouragement, co-operation and moral support that I

have received from others.

Words alone cannot express my deep sense of gratitude

to MRS.ANWESHA MUKHERJEE who provided me an

opportunity to do a project on” JOB STRESS AMONG

GOVERNMENT AND PRIVATE BANKING SECTORS “Her

valuable guidance and support made this project work an

enlightening educational experience. her consistent

support and co-operation showed the way towards the

successful completion of the project.

I would like to express my deep sense of gratitude to all

the members who directly or indirectly helped me during

my project work.

INDEX

CONTENTS

ACKNOWLEDGEMENT 01 INTRODUCTION 11 OBJECTIVE 12

COMPANY PROFILE 13 RESEARCH METHODOLOGY 16 DATA ANALYSIS 17 FINDING AND CONCLUSION 19 SUGGESTION AND BIBLIOGRAPHY

21-22

Introduction:

The word stress has become a part and parcel of our

daily life. It is common to all

individuals, males, females, business owners, business

partners, housewives, teachers,

marketing personnel, sales personnel, students and so

on. Thus it is difficult to think of any

person who does not have any stress in life. In other

words, we have to live with stress in

some form or the other.

Similarly work related stress is becoming a major issue

and a matter of concern not

only for the employees but also for the employer or

organizations all over the world.

Work related stress is a sort of negative reaction a

person shows at work. It takes place

when the work pressure in the office or work place is

more than the capacity or ability of a

person to manage it. Stress can also be due to various

external factors over which an

employee has no control. It becomes worse when

employee feel that there is no support from

other employees or from boss or top mg. Stress is also

censed due to various problems such

as feeling inadequate, bullying or harassment it may also

censed due to poor working

conditions or lack of job satisfaction.

People work in an organization because it gives them

money income, satisfaction,

progress & development career advancement & life

structure. Some amount of stress is

necessary at work because it provides us a challenge to

overcome. It helps employees to

improve their performance & prepare for the challenges.

However sometimes when the

demand or pressure becomes too much it leads to stress

or distress which is bad for people.

Some amount of stress is essential so that we put our

best to overcome the problem.

We often see students studying more during examination

time & they manage to complete

their studies before the final day of the exam. Similarly,

in sports the athlete has stress

during competition as there is a situation of do or die for

the title or final. We also see sports

person making mistakes during the game. All this is the

result of stress.

Stress at work can be related to two areas namely

1) Work Contents

2) Work Context

1) Work Contents it refers to the nature of job contents

when a particular job is

monotonous it may cause some stress as there is no

change or innovation or dynamism in work such type of

jobs people or qualified people may not prefer. It may be

suitable to lower

level employees but not to senior level staff for example

when an employee joins a bank in

the position of Marketing executive and he is qualified

MBA and when he is given a job at

the counter to distribute token to people coming for

depositing or withdrawal of money. Then

the job contents are certainly monotonous and he may

start developing dislike for the job.

Such job when given as a part of training or job

rotation then it may not create any problem

for the employee.

2) Work Context Stress related to work context

include the Human Resource Policies of

the organization. It includes scope for career

development, status and salaries, job security,

method of payment, promotion policies

performance appraisal, conflicting role in the

organization, lack of skills / over skills, bullying,

harassment, working conditions, poor

communication, lack of organizational leadership,

lack of behavioral rule etc.

Thus stress at workplace can be attributed to two

factors vise job contents & job contexts.

Both these factors are external to an employee.

They have no control either on job contents or

job context. Thus only organizations can take

measures to overcome these issues as the

ultimate benefit of this will go to the organizations

in the form of higher efficiency, higher

productivity lower transaction cost, higher

profitability, greater market goodwill, competitive

& successful organization.

Job stress is a costly affair it carries price tag of us

industry at 300 billion USD annually due

to

1. Many accidents

2. Higher rate of absenteeism

3. Higher employee turnover.

4. Lower efficiency & productivity

5. Higher Medical cost.

6. Higher worker’s compensation

Job stresses can also be related to

1) Worker characteristics

2) Working conditions

1) Worker Characteristics stress is highly

personalized one person may show higher

rate of stress under a given working condition than

other person. It is related to physical &

mental characteristics of an individual. For example,

one person may feel tired after 8 hrs. of

work while other person may feel tired after 12 hrs.

of work. Thus physical & mental

capacities of the people differ medley. That is why

in an organization all employees may not

show the same tendency to specific work related

stresses. Some may feel the pressure of

work while others may not. Thus individual

characteristics are the main determinant of stress.

2) Working Conditions Good working conditions

contribute to higher efficiency &

higher productivity. It also results in greater job

satisfaction among the employees. It

motivates employees for better performance

Management can create better working

conditions to overcome this problem. Working

conditions include nature of the job,

organization rules & regulations, timings, office

design & layout, ventilation, lighting,

furniture, fixture and so on.

Links and inducers of stress

-Link to high absenteeism, poor decision making &

low morale.

-Induced by our dietary habits.

-Lack of fairness & inability to relax.

Whenever work or non-work demands exceed an

individual’s coping abilities some form of

stress occurs.

Stress is any action or situation that upsets the

body's normal equilibrium.

Stress is a phenomenon that occurs across the

world.

Stress is a natural & necessary component of

everyday life for a normal human being.

Stress is often thought to be individualized

response.

Stress also varies from time to time for each

individual.

The perception & effects of stress are cumulative in

nature & remain long term.

Stimulus definition of stress suggests that some

stimuli or force acts on us & causes us to

react positively or negatively.

Stress can also be defined by the response we make

to the stimuli around us.

In the stimulus definition, stress is an external agent

or stressor. In the response definition

stress involves the consequences. Both definitions

are correct & depend on the perception and

approach.

OBJECTIVES: - The main objectives of the study paper were:

• To find out job stress among the

employee of public and private.

• To analyze the job stress at different

levels.

COMPANY PROFILE: -

Type Public

Traded as BSE-532215 LSE-AXBC NSE-AXIS BANK

Industry Banking, Financial services Founded 1993(as UTI Bank) Headquarters Mumbai,Maharashtra,INDIA Key People Shikha Sharma (MD & CEO)

Sanjib Mishra (Chairman)

Axis bank limited is the third largest of the

private sector bank in India offering a

comprehensive suite of financial product. The

Bank has its head office in Mumbai and

Registered office in Ahmedabad. It has 3304

Branches,14003 ATMs and nine International

offices. The bank employs over 55000 people

and had a market capitalization of rs 1.28

trillion (US$20 BILLION) as on March 31, 2017.It

offers the entire spectrum of financial services

large and midsize corporates SME, and retail

businesses.

COMPANY PROFILE: -

Type Public

Traded as Bse-532134 NSE-BANKBARODA

Industry Banking, financial services

Founded 20july 1908,109 years ago

Founder Maharaja H.H.sir sayajirao Gackwad III

Bank of Baroda is an Indian state-owned

international banking and financial services

company headquarters in Vadodara in Gujrat

in India. It has a corporate office in Mumbai.

Based on 2017 data, it is ranked 1145 on

Forbes Global 2000 list. BOB has total assets in

excess of 3.58 trillion (making it India’s 2nd

biggest bank by assets). A network of 5538

branches in India and abroad, and 10441 ATMs

as of June ,2017. The bank was founded by

Maharaja of Baroda, Maharaja Sayajirao

Gaekwad III on 20th July 1908 in princely state

of Baroda in Gujrat.

RESEARCH METHODOLOGY: -

The study paper only consists of the secondary

data that has been collected from the internet,

books and magazine etc. That merely

concerned on the deep analysis of the job

stress among the government and private

Data Analysis: -

Variables Types of bank

Mean S.D %Mean Z value

P value

Level of stress due to job

Public 3.0 .563 60.10 1.907

.057

Private 3.09 .704 61.75 Total 3.02 .600 60.48

In public sector banks, job conditions ,

inadequate planning of work, demands of the

family, undue expectation from job, job rigidity,

lack of efficient man power, unforeseen

contingencies and performance pressure have

significant effect of stress level in both the

private and government sector.

Type of bank

Unstandardized Coefficient

Standardized Coefficient

t p

Beta Std Error Beta

Public

(Constant) .109 .086 1.264 .207 Job Condition .168 .036 .194 4.708 .000

Physical environment & repressive union activities

.040 .031 .047 1.290 .198

Work life imbalance .002 .029 .003 .075 .941

Inadequate planning of work

.084 .023 .107 3.614 .000

Job ambiguity .017 .028 .020 .609 .543

Demands of family .138 .024 .175 5.727 .000

Adaptability to change .024 .023 .031 1.035 .301 Absence of employee involvement

.028 .023 .045 1.249 .212

Undue expectation from job

.113 .0227 .161 4.241 .000

Job regedity .048 .023 .055 2.080 .038

Lack of efficient man power

.178 .030 .146 4.414 .000

Unforeseen contingencies

.131 .020 .228 8.895 .000

Performance pressure -180 .144 -2.494 .014 Private

(Constant) -.358 .144 -2.494 0.14

Job Condition .028 .073 .30 .381 .704

Physical environment & repressive union activities

.249 .063 .284 3.969 .000

Work life imbalance .113 .081 .114 1.396 .166

Inadequate planning of work

.043 .067 .045 .642 .522

Job ambiguity .013 .053 .016 .246 .806

Demands of family .185 .041 .201 4.486 .000

Adaptability to change .247 .043 .314 5.779 .000 Absence of employee involvement

.145 .48 .182 3.032 .003

Undue expectation from job

.091 .055 .103 1.651 .102

Job regedity .106 .046 .133 2.297 .023

Lack of efficient man power

.112 .058 .122 1.998 0.047

unforeseen contingencies

.92 .063 .023 .58 .146

Performance pressure .088 .053 .103 1.674 .097

FINDINGS AND CONCLUSION: - The psychosocial well-being of an employee is

crucial to have productive work force.

The productivity of the work force determines

the success of an organization .in an age of

highly dynamic and competitive world, bank

employees are exposed to all kinds of stress

that an effect them on all realms of life. The

growing important of interventional strategies

is felt more at organizational level.

CAUSES OF STRESS AMONG BANK EMPLOYESS

GOVT. AND PRIVATE: -

FACTOR 1 JOB condition Variables such as job insecurity ,inadequate explanation etc.

FACTOR 2 Physical environment and repressive union activities

Variables such as union problems, frequent meetings, lack of canteen.

FACTOR 3 Work life balance

Variables such as tight work schedules, lack of recognition

FACTOR 4 Inadequate planning of work

Variables such as long /overtime hours ,too much pressure to complete the task

FACTOR 5 demand of the family

variables such as daily requirements of the family

Factors such as conditions, job ambiguity

demands of the family, absence of employee

involvement and performance pressure caused

stress in both the government and private

sectors. Factors such as physical environment

and repressive union activities, work life

imbalance, inadequate planning of work,

adaptability to change, job rigidity, lack of

efficient manpower and unforeseen

contingencies cause more stress in government

and public sector banks.

SUGGESTION: -

The work of the employee should be reviewed

periodically and not just at the end of the year.

This would give them a boost to perform better

and keep them on their toes. The employees

should be motivated to take up and learn new

things. Banks should provide town hall session

to employees were they get a chance to open

up freely either the higher level. As the

population in most of the public sectors bank

are only verge of retirement, bank should

incorporate programs to get the best

manpower to fill up this gaps. For this the bank

should conduct IBPS coaching programs by

tying up with colleges and social organization

so that awareness is created among the youth

about the job opportunities which will be

created in the bank. Fernando W (2007) stated

that the inadequacy of experience staff in bank

was consider to be another reason for increase

the level of stress. The working condition of the

job should be taken into consideration

seriously.

BIBLIOGRAPHY: - • VSP Rao

• WWW. Axis bank.in

• WWW.Bank of Baroda.in