Final Supply Chain Management at Nbcc Final

8/13/2019 Final Supply Chain Management at Nbcc Final

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PART-I

COMPANY PROFILE

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HISTORY

YEAR OF INCORPORATION

NBCC was incorporated as a Public Limited Company in November, 1960, as a wholly

owned Government o !ndia "nterprise under the ae#is o the $inistry o %rban

&evelopment' Be#innin# with a turnover o !N( )*,000, the Corporation, over the years,

achieved many milestones in its operation and has posted a turnover o !N( *0*) crore as

at $arch +1, *010 ran in# itsel as the number one P-% construction company o the

country'

AN ISO COMPANY

NBCC has obtained !-. 9001 Certi ication or its Pro/ect $ana#ement and Consultancy

&ivisions' he Corporate $ission inter alia enshrines buildin# a hi#h de#ree o customer

satis action and providin# services con ormin# to !-. 9001 *000 series'

AUTHORISED CAPITAL

he authori2ed and paid3up share capital o the Corporation stand at (s'1*0 crore'

PERFORMANCE RECOGNITION

$inistry o %rban &evelopment and Bureau o Public "nterprises o the Government o !ndia

have ran ed NBCC as "4cellent Corporation durin# the year *00+305, *00530) and *00)306 asthe Corporation achieved all the tar#ets set in the $o% with the Government' Because o its such

outstandin# per ormance, Government o !ndia awarded the op en P-% wards or the

inancial years *007309 8 *009310 and -C.P" urnaround ward *010311 to NBCC which

were presented by &r' $anmohan -in#h, the on:ble Prime $inister o !ndia on $arch 7, *011'

he Corporation has also been receivin# ppreciation Letters rom all its client or#ani2ations,

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$inistries, -tate Governments and Government &epartments or its delivery o pro/ects on time

with ;uality and economy'

NBCC has also been selected for TOP TEN PSU A ard ! SCOPE

E"cellence A ard #Med$%& PSE Cate'or() for the (ear *+,+-,,

AREAS OF OPERATION

NBCC is touchin# upon the lives o people all around the #lobe with its activities in the ields o


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NBCC has its own in3house Consultancy &ivision sta ed with hi#hly ;uali ied and e4perienced

rchitects, "n#ineers and -tructural 8 -ervice -pecialists' Consultancy .( .


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1+)'+F crores and other plots measurin# +'171+ acres at ochi or (s'1'10 crores rom

CG"< . and residential land measurin# 5'+F) acres at Bahadurpur, Patna or about

(s'*1'17 crores rom Bihar -tate ousin# Board@B- BA, Patna'

Besides the above ventures, NBCC has ta en some sincere ?D initiatives too, or

associatin# itsel with the a#encies that are havin# land at prime locations in ma/or

developin# cities towns' ew such pro/ects are li ely to mature soon in ol ata,

=aridabad, &elhi etc' !n one o its important drives, the Corporation has recently ormed

?D with National e4tile Limited at Gu/arat or development o their land at hmedabad

into a modern comple4 called as !ndian e4tile Pla2a' =urther, it is also e4plorin# the

possibility o ormin# ?D with leadin# #roups li e !&PL, !, $ 8 !L, who are

havin# land at important cities and towns o the country and are een to develop theselands throu#h ?D system'


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operation' he Corporation, also too up implementation o -olid emen, ur ey and Botswana, the Corporation has success ully e4ecuted pro/ects o

diverse nature li e hotels, hospitals, dwellin# units, brid#es, lyovers, water 8 sewa#e treatment

plants, airports, public buildin#s, roads, schools etc' in those countries' !n Botswana, the

Corporation, throu#h a ?oint Denture Company by the name o $ s ?amal NBCC !ntl' Pty

Limited has re#istered itsel under Grade E"E @ or unlimited value o buildin# wor sA with Public

Procurement and ssets &isposal Board @PP &BA and secured * hi#h value pro/ects o which

one pro/ect o Construction o houses, par entrance #ates, ablution bloc s, roads, water 8 sewerreticulation, campin# sites etc' in the Central alahari 8 hutse Game (eserve @C G(A

valuin# %- 5 million, has already been completed success ully' nother pro/ect o construction

o rural police station and housin# at achi au valuin# %- 7 $illion is under pro#ress with

scheduled completion in ?anuary *010' hus, in a short period o appro4imately 6 years, NBCC

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has per ormed well in Botswana and its e orts have been applauded by the &epartment o

Buildin# 8 "n#ineerin# -ervices @&B"-A, Government o Botswana'

NE$ HORI%ONS NBCC has made a dent in speciali2ed areas by ac;uirin# /obs which re;uire hi#h and

sophisticated technolo#y' he Corporation has also developed an inte#rated database or

computeri2ed mana#ement in ormation system coverin# all the ma/or areas re;uirin# decision

support' ! based tools are bein# used or decision ma in# in all acets o its operations'

Computeri2ed $!- with better eedbac is enablin# NBCC to e4ercise a stricter control on the

e4ecution o the pro/ect ri#ht rom the sta#e o award till the completion'

By dint o its sustained e orts and initiatives, NBCC has made a remar able turnaround

particularly since *001 and has increased its pro it rom (s'*')) crore to (s'515'79 crore

representin# a Compounded nnual Growth (ate @C G(A o 10FH and !ncome rom

(s'+1+'*9 crore to (s *0*5'79 crore respresentin# a C G( o +0'))H as on +1'+'*010'

o enhance its port olio in !ndian and abroad, NBCC is now committed to multiply its

initiative in the ields o ?Ds with reputed !ndian and orei#n companies' &evlopment o

(eal "state, Power 8 !n rastructure -ector etc' he Corporation has now s etched out a

road map to achieve its new milestone on !N( 5)00 crore turnover by the year *01*'

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* * OBJECTIVES OF NBCC

s a Public -ector Company NBCC aims to achieve the ollowin# Corporate ob/ectives related to

#overnance and leadership, service delivery, sta eholder relationships, and corporate services and

support'

!mplementin# mana#ement practices that encoura#e value3added, innovative construction

services delivery'

"nsurin# the lon#3term viability o the Company throu#h prudent inancial mana#ement

and the provision o e icient and e ective services'

$ana#in# industry, or#ani2ational and contractual relationships in an ethical, air and

pro essional manner' $aintainin# the le4ibility o structure, policies and systems necessary to accomplish the

corporate mission in the ace o chan#in# circumstances and needs'

Conductin# operations in a way that help protect and promote the natural environment'

Buildin# brand awareness by associatin# us with our %-P'

$aintainin# human resources mana#ement practices that advocate and advance the well3

bein# o employees, as well as their personal and pro essional development'

dherin# to all statutory re;uirements and public policy re#ulations and #uidelines'

Continuin# participation in the Governments initiatives or development o remote areas'

o achieve the ollowin# inancial ob/ectives'

i#her returns on invested capital

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* . BOARD OF DIRECTORS

Shr$ Ar%/ Ro( Cho%dh%r( is a Graduate in Civil "n#ineerin# and

Post Graduate in $ana#ement and -ystems and has more than +0 years

o e4perience in the construction industry servin# prominent private and public sector

companies li e (! "-, !(C.N, &L= etc' be ore /oinin# NBCC' e has obtained his

education rom presti#ious institutions li e Birla !nstitute o echnolo#y 8 !ndian!nstitute o echnolo#y'

(oy Choudhury too over as C$&, NBCC at the a#e o 55 years in pril, *011 and

became one o the youn#est Chie "4ecutives o a public sector underta in#' ?ust within

a span o our years a ter /oinin# the Corporation, he has re3established the lost ima#e o

NBCC and under him the Company has #rown ten times and achieved several enviable

milestones' %nder his Leadership, the Corporation has very recently been up#raded to the

status o -chedule : : Company by the Government o !ndia' e is also the Chairman o

-C.P", an pe4 Body o all Public -ector Companies'

Shr$ 0 P 1as , is an "n#ineerin# Graduate rom %niversity o (oor ee @Now !! A and

has /oined NBCC as &irector @Pro/ectsA on u#ust +0, *007' Be ore /oinin# NBCC -hri

&as served NBCC, another Central P-% and success ully accomplished many important

assi#nments in that or#ani2ation'

Shr$ A2a( 3 4ar'5 1$rector #F$nance) since pril, *009, an $B with speciali2ation in

=inancial $ana#ement rom =aculty o $ana#ement -tudies, %niversity o &elhi, brin#s

with him more than +0 years o rich e4perience in the discipline and be ore /oinin# NBCC, served in G !L @!ndiaA Limited as "4ecutive &irector @=inanceA' &urin# his

tenure o *1 years in G !L, he was mainly responsible or accountin# o ma/or pro/ect,

pro/ect appraisal, Corporate inancial plannin#, Corporate =inancin#, Gas Pipe Line 8

LPG Pipeline ari etc' Prior to G !L, he also held various mana#erial post@sA in

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"n#ineerin# Pro/ects @!ndiaA Ltd', a Govt' o !ndia "nterprise, and served both at home

and overseas or almost one decade'

Presently, as a =inance &irector on the Board o NBCC, he is responsible or ormulatin#

inancial strate#ies and plans to enable the company in achievin# its Dision o

Levera#in# echnolo#y throu#h "(P initiatives to cover most o e3Governance

mechanism' s (eal "state is becomin# a predominant choice se#ment, &irector

@=inanceA has been assi#ned additional char#e to loo a ter $ar etin# o (eal "state

Pro/ects' %nder -hri Gar#, the Corporation has presented absolutely clean Balance -heet

without any remar rom the C G'

Shr$ R C M$shra , ! -, is a $anipur3 ripura Cadre Civil -ervice . icer o 19F7 Batch'

e is presently servin# as ddl' -ecretary @%&A in the $inistry o %rban &evelopment,Govt' o !ndia' Prior to his /oinin# the %rban &evelopment $inistry, -hri $ishra has

served the Government in various important capacities and his last assi#nment was in the

$inistry o Culture and $inistry o !n ormation 8 Broadcastin#, Govt' o !ndia, as ?oint

-ecretary'

Ms S%dha 3r$shnan is an !ndian udit 8 ccount -ervice @! -A . icer o 197+ and

is presently ?oint -ecretary 8 =inancial dvisor in the $inistry o %rban &evelopment,

Govt' o !ndia' $s' rishnan has a rich and varied e4perience in the ield o udit 8

ccounts' Be ore /oinin# the $inistry o %rban &evelopment, she has served the

Government o !ndia in various important capacities and her last assi#nment was in the

udit Board o the Government o !ndia as $ember, udit Board @!(A'

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* 6 ORGANISATIONAL SET UP

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* 7 VISION AND MISSION

VISION

n e4clusively diversi ied and vertically inte#rated construction ma/or o National Pride

and o Global (epute with a human ace and a showcase o absolute e4cellence' $edium

term vision is become a (s' )000 crore company by *010'

MISSION

o be a leadin# player in the Public -ector Construction "n#ineerin# and Consultancy

-ervices, providin# e icient and ;uality e4ecution o pro/ects, buildin# a hi#h de#ree o

Customer Con idence, providin# o services con irmin# to !-. 9001 *000 series and

&evelopment o uman (esources in tune with #lobalisation and economic re orms'

* 8 AN IS ' ISO ())* + ,))) CERTIFICATION

$ s Bureau o !ndian -tandards has #ranted the license to National Buildin#s

Construction Corporation Limited or Iuality $ana#ement -ystems Certi ication in

accordance with !- !-. 9001 *000 or providin# Consultancy and construction

services by Consultancy &ivision and Pro/ect $ana#ement Group'

!nitially NBCC was certi ied or !- !-. 9001 1995 or Iuality $ana#ement -ystem

in $arch, 1999' !n &ecember, *00+ the license was up#raded rom !- !-. 9001

1995 to !- !-. 9001 *000 Iuality mana#ement -ystem' he license has been

renewed valid upto $arch, *011'

!n accordance with the !- !-. 9001 *000 Iuality $ana#ement -ystem we have

developed Iuality system documents consistin# o ;uality manual and ;uality system

procedures consistin# 51 nos' o procedures'

.ur Iuality Policy provides a rame wor or establishin# and reviewin# Iuality

ob/ectives' Iuality policy is reviewed or continuin# suitability' Iuality policy o

NBCC is as under 3

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o eep on upli tin# 8 maintainin# the ;uality standards in pro/ect mana#ement 8

en#ineerin# consultancy services in order to substain a hi#h level o customer

satis action by comprehensively meetin# the stated needs o the customer 8 proactively

attendin# to the implied ones'

o retain the plat orm o leadership by deliverin# pro/ects in time 8 within cost without

compromisin# on ;uality and become a truly dependable pro/ect leader or esteemed

customers as also or the corporation'

Bein# an !-. 90013*000 accredited or#anisation ma in# ;uality an obsession and to

carry a commitment to continually improve the e ectiveness o our ;uality mana#ement

system'

* 9 AREAS OF OPERATION

=rom a very humble be#innin# with a turnover o (s' )*,000'00 in construction a ter its inception

in the year 1960, NBCC has #radually started ma in# orays into many diversi ied areas' oday,

it is touchin# upon the lives o people with its operation in areas as under 3

!nstitutional, ousin# and !ndustrial -ectors

(oads, Brid#es, irports 8 !n rastructure Pro/ects


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* : JOINT VENTURES

o enhance its port olio in !ndia and abroad, the corporation is committed to urther enhance its

initiatives in the ield o ?oint Dentures with reputed !ndian and =orei#n Companies'

Th Joint V nt-r & M mor.n/-m o0 Un/ r!t.n/ing .r +

o underta e in rastructure pro/ects in Botswana,NBCC and $ s ?amal radin#,a local

company o Botswana, have ormed a ?oint Denture @?DA Company by the name ?amal NBCC !nternational @ProprietaryA Ltd' he ?D is already e4ecutin# pro/ects in Botswana'

o construct elevated viaduct on Panch uian (oad irti Na#ar in Bara hamba (oad 3

&war a -ection o &elhi $etro (ailway Pro/ect, NBCC ormed ?oint Denture Company

with !?$, $alaysia 8 Dilayati (am $ittal o &elhi' he wor has already been

success ully completed and the Client, $ s &elhi $etro (ail Corporation Ltd, has also

appreciated the wor '

o underta e ransmission Line wor s, the Corporation has in ed an $o% with %( L

"L"C (.- - (.> o (ussia'

o ta e up Pro/ect $ana#ement 8 Consultancy wor s in ur ey, NBCC has si#ned a

$o% with $ s -% > P!, a local company in ur ey'

o venture into N ! Pro/ects in !ndia, the Corporation si#ns a $o% with $ s .L!N!N- 8 $ s " -"N P(.?" !N- %( De !C' '-' o ur ey with latter as the

lead partner'

he $o% si#ned with $ s ( N !LL B"( & o $alaysia is a bid by NBCC to secure

pro/ects in various sectors both in !ndia and abroad'14


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o underta e Construction Consultancy Pro/ects in Libya, NBCC has si#ned an $o%

with $ s < B!C =.( C.N ( C !NG N& (" L - " C.' Libya'

o put its irm sta e in securin# Ban#alore $etro Pro/ect Phase3! 8 &elhi $etro Pro/ect

Phase3!!, NBCC has si#ned a $o% with $ s & " -"(D!C"- @!N&! A L!$! "&, &elhi'

o urther consolidate its sta e in the e4ecution o (eal "state Pro/ects, NBCC has

si#ned $o% with three di erent .r#ani2ations namely, $ s $B + "N "(P(!-",

%- J $ s C ( "( D"N %(" C P! L, %- and $ s G & NG .L!&!NG-

B"( (&, $alaysia' he Corporation is already in the process o carryin# out viabilitystudies or some o the pro/ects which shall be implemented /ointly with these irms'

?oint Denture with National e4tile Limited at Gu/arat or development o their land at

hmedabad into a modern comple4'

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?oint Denture with leadin# #roups li e !&PL, !, $ 8 !L, who are havin# land at

important cities and towns o the country and are een to develop these lands throu#h

?oint Denture system'

* ; MAJOR CLIENTS

NBCC:- sustained and credible per ormance in the areas o its operation over the years, has

earned the or#ani2ation, some valuable clients' $a/or amon# them are

Union Mini!tri !

$inistry o %rban &evelopment

$inistry o ousin# and Poverty llevation

$inistry o ome airs

$inistry o &e ence

$inistry o (ural &evelopment

$inistry o Commerce 8 !ndustry

$inistry o Labour 8 "mployment

$inistry o !n ormation and Broadcastin#

$inistry o Petroleum 8 Natural Gas

$inistry o Power

P-12i" S "tor Un/ rt.3ing!

National hermal Power Corporation Limited

Bharat eavy "lectricals Limited

.il and Natural Gas Corporation Limited

&elhi $etro (ail Corporation Limited16


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Central Bureau o !nvesti#ation @CB!A

* ,+ CORPORATE GOVERNANCE

, Com4.n56! Phi2o!o4h5 on Co/ o0 Go7 rn.n"

NBCC is committed to implement the best practices on Corporate Governance' NBCCs

philosophy on Corporate Governance is thus based on transparency, disclosures and reportin#

which con orms ully to laws, re#ulations and #uidelines' !ts ob/ective is to create value or the

sta eholders while bein# a responsible corporate citi2en'

* Bo.r/ o0 Dir "tor!

he company is mana#ed by the Board o &irectors which ormulates business strate#ies and

policies' he a airs o the company are mana#ed by the Chairman3cum3$ana#in# &irector and

unctional &irectors under the overall #uidance o the Board o &irectors' NBCC bein# a P-%, all

&irectors are appointed by the President o !ndia'

&urin# the inancial year, the Board consisted o ) memberKs vi2' + unctional directorsincludin# the Chairman3cum3$ana#in# &irector besides * #overnment nominee

directors' he matter relatin# to nomination o non3e4ecutive part3time independent

directors to ill + vacancies on board is under consideration o the Government o !ndia'

he meetin#s are bein# convened by #ivin# due notice a ter obtainin# the approval o the

Chairman o the Board' &etailed a#enda to#ether with supportin# papers and documents

is circulated in advance to acilitate decision ma in# durin# the Board $eetin#s'

Considerin# the ur#ency o the matter, sometimes the decision is also ta en throu#h a

resolution by circulation' &ele#ation o powers has been #iven to various unctionaries in

the or#ani2ation' $atters which are not covered within the dele#ated powers o the Chie

"4ecutive are re erred to the Board o &irectors' he Chairman3cum3$ana#in# &irector

and =unctional &irectors meet the ey e4ecutives to review the per ormance o the

Corporation every ;uarterly'17


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. Sh.r ho2/ing 4.tt rn

NBCC is a closely held company and its shares are not listed on any stoc e4chan#e' he entire

paid up share capital o (s' 1*0 crore o the company is held by the President o !ndia and its

nominees'

6 Di!"2o!-r !

here has been no related party transaction o material nature with potential con lict o

interest'

he Company has ollowed the ccountin# -tandards issued by the !nstitute o Chartered

ccountants o !ndia in the preparation o inancial statements'

$ana#ement 3 $ana#ement &iscussion and nalysis outlinin# the business

environment in which the Company operates, its Corporate Dision 3 *010 and business

strate#ies and human resource has been included as part o the &irectors: (eport'

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* ,, ACHIEVEMENTS OF NBCC

NBCC Pays its $aiden &ividend to Govt' o !ndia on **3073*010'

NBCC pays &ividend to Govt' o !ndia or the years *007 3 09 8 *009 3 10'

on:ble Prime $inister o !ndia #ivin# away -cope "4cellence ward *00)306

and $.% "4cellence ward or *00530) o the Government o !ndia 8 *00)306

to NBCC on $arch 07, *00F'

NBCC i#ured in the top **) international construction companies o the world

as per the survey report o "n#ineerin# Ne s Record E, published rom New

>or '

$inistry o %rban &evelopment 8 Bureau o Public "nterprises, Government o

!ndia, ran ed NBCC as E "4cellent Corporation E rom *00F307 onwards as

NBCC achieved all the tar#ets set in the $o% with the Government'

NBCC is a la# ship company in the construction o $ulti lue (CC Chimneys

usin# -lip orm echnolo#y'

NBCC has established its e4pertise in construction o Coolin# owers' !t has, to

its credit, the honour and the reputation o constructin# sia:s lar#est Coolin#

ower at -imahdri @ ndhra PradeshA'

he ma/or client, $ s NBCC has awarded Safet( A ard to NBCC or

construction o chimneys'

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he Corporation ba##ed hird Best ousin# ward rom !nstitution o

"n#ineers @!A, Belapur Chapter, or construction o housin# comple4 consistin#

o 100) houses at -anpada or C!&C. in (ai#ad and hane (e#ion o $umbai'

he Chie $inister o &elhi #ave away cash award to the "n#ineers o NBCC or

completion o &elhi Government Pro/ect in a record time o si4 months'

Governor o &u2ce Province,Government o ur ey, awarded shield to NBCC in

appreciation o its e4cellent per ormance in the $eer ousin# Pro/ect o ur ey'

=or e4cellent per ormance in e4ecution o "arth;ua e (ehabilitation Pro/ects inGu/arat under Pr$&e M$n$sters Nat$onal Rel$ef F%nd #PMNRF) ! MPLA1S

/ro'ra&&es , the Government o Gu/arat #ave away ppreciation (oll to the

NBCC'

NBCC has been ad/ud#ed as the


21/98

MOU E8CELLENCE A$ARD

EMINENT ENGINEER A$ARD TO CMD

rup (oy Choudhury, Chairman3cum3$ana#in# &irector o -tate3owned National Buildin#s

Construction Corporation, has been con erred the E"minent "n#ineer wardE or the year *009

by the !nstitution o "n#ineers@!A Ltd'

9 RD MOST PROFITABLE COMPANY A$ARD

NBCC Ba#s E$ost Pro itable CompanyE ward at the 6th Construction


22/98

NBCC

* ,* TECHNOLOGIES OF NBCC

UASB TECHNOLOGY

he up low anaerobic slud#e blan et @% -BA process is an anaerobic treatment system

wherein the or#anic matter is di#ested, absorbed and metaboli2ed into bacterial cell mass

and bio #as' naerobic di#estion is the de#radation o or#anic material without the aid o

o4y#en'

he % -B process is a combination o physical and biolo#ical processes' he main

eature o physical process is separation o solids and #ases rom the li;uid and that o

biolo#ical process is de#radation o decomposable or#anic material under anaerobic

conditions'!n the % -B treatment concept, the treatment tan consists o an up low reactor with

eed inter distribution system at the bottom o the reactor with + phases #as, li;uid, solid,

-eparator @#lssA at the top' he waste water is evenly distributed over the reactor bottom

throu#h eed inlet pipes and lows upwards throu#h a bed o anaerobic slud#e in the

lower part o reactor called the di#estion compartment' &urin# passa#e throu#h the

slud#e bed particulate matter is entrapped and the de#radable matter is completely or

partially di#ested' &issolved or#anic matter is removed rom the solution by the

anaerobic bacteria and converted into bio #as and a small raction into new bacterial bio

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mass' he bio #as provides a #entle mi4in# in the slud#e bed' !n the upper part o the

reactor, + phase #lass is installed'

he bio #as produced is collected in a #as collector @#as holderA rom where it is

withdrawn' he remainin# water slud#e mi4ture enters a settlin# compartment where the

slud#e can settle and low bac into the di#estion compartment' ter settlin#, the water

is collected in the e luent #utters and dischar#ed out o the reactor to the inal polishin#

unit @=P%A to meet dischar#e standards'

he domestic waste water treated in a % -B reactor is suitable or dischar#e in river

water or or irri#ation a ter polishin# in a hi#h rate pond' he bio #as #enerated can be

utili2ed or #eneratin# Buildin#' -lud#e ca es a ter de3waterin# and dryin# on slud#e dry

beds is suitable or use as manure' A/7.nt.g ! o0 UASB T "hno2og5

1' he cost o % -B plant is si#ni icantly lower than that o aerobic plant

*' his has a ne#li#ible number o electrical and mechanical components, thus re;uirin#

low de#ree o maintenance and saves operational and maintenance cost' hus also

eliminates possibilities o problem that may arise in case o bra e down o hi#hly

maintained intensive process'

+' he ener#y re;uirement in the % -B reactor is very low'

5' % -B system #enerates ener#y in the orm o bio #as which can be used or the

production o Buildin# and which can ma e % -B plants sel sustainin# or power

re;uirement'

)' his system reduces the space re;uirement, which is a bi# advanta#e or developin#

cities'

6' he production o e4cess slud#e in a % -B reactor is very low' his reduces the load on

the slud#e treatment system' owever, the slud#e rom % -B plant is very stabili2ed and

can be used as manure'

F' =inal polishin# pond can be used or ish culture, which can be source o revenue'

UASB P2.nt! B5 NBCC

NBCC is one o the premier or#ani2ation to e4ecute sewa#e treatment plant based on % -B

technolo#y' -ome o the pro/ects completed on % -B technolo#y by NBCC are

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24/98

1' 5) mld sewa#e treatment plant at =aridabad, @ aryana A

*' +0 mld sewa#e treatment plant at -onipat, @ aryanaA'

+' Construction o F0 mld sewa#e treatment plant at Gha2iabad @%ttar PradeshA'

5' Construction o F7 mld sewa#e treatment plant at #ra @%ttar PradeshA')' Construction o 19'+)mld sewa#e treatment plant at -himla @ imanchal PradeshA'

TRENCLESS TECHNOLOGY

NBCC is the pioneerin# .r#anisation o !ndia in the adoption o environment riendly renchless

@No3&i#A echnolo#y or layin# o under#round utility services and the development o

in rastructure acilities in the country' he technolo#y promoted by NBCC in !ndia, is a No3&i#

techni;ue used to avoid conventional open3cut method in layin# under#round utility without

disruptin# tra ic, e4istin# sur ace status' %se o this technolo#y also saves environment and

social costs'

!n its e orts to promote and ull3 led#edly adopt trenchless technolo#y in construction,

NBCC in association with the $inistry o %rban &evelopment too lead in settin# up

!ndian -ociety or renchless echnolo#y @ !N&- A which had its o ice housed at the

Corporate . ice o NBCC durin# its initial years o e4istence in late M90s' !t was also

NBCC:s initiative to or#ani2e the irst National -eminar on renchless echnolo#y 3 EN.

&!G !N&! 97E at !! &elhi, under the banner o !N&- and in collaboration with the

$inistry o %rban &evelopment @$o%& A, then named $inistry o %rban airs 8

"mployment, echnolo#y &evelopment Board @ &BA, !nternational -ociety or

renchless echnolo#y @% A and other concerned a#encies' he event that aimed at

disseminatin# in ormation and technical now3how was success ul in #eneratin#

awareness amon# the users about the bene its o the advanced renchless echnolo#y

over the conventional open3cut method' !n act, the -eminar has been able to usher in a

new era in the ield o construction as we see it today that user departments o the country

now, insist or use o this technolo#y in e4ecution o their pro/ects'

s or NBCC, it is success ully usin# this technolo#y while e4ecutin# under#round

utility services pro/ects such as layin# o optic iber cables, pipe lines, municipal utilities,

electric cables etc' or its clients' o mention a ew, the Corporation has already e4ecuted

24


25/98

a number o wor s o .=C layin#, run -ewer and Pipe3line layin#, "lectric Cable

layin# etc' or Buildin# Board, &elhiJ New &elhi $unicipal Council @N&$CAJ $ NL,

&elhi, $umbaiJ &elhi ?al BoardJ B-NL,Ban#aloreJ (ailways, $umbai etc' by usin# this

technolo#y with the application o its !mpact $olin#, ori2ontal &irectional &rillin#,

u#ur Borin#, $icrotunnellin# etc' methods' he Corporation has also success ully

trained its manpower in the use o this technolo#y'

SLIP' JUMPFORM

SLIPFORM EQUIPMENTS

NBCC has been usin# -lip =orm e;uipments or construction o all i#h (ise (CC Chimneys

since 1975' his technolo#y was introduced by replacin# the ?ump orm echni;ue o -hutterin#

to acilitate e4peditious and sa er constructions besides providin# smoother inish' his techni;ue

also ensured continuity while pourin# concrete and accident ree construction' By usin# the -lip

orm e;uipment, the ollowin# important milestones have been achieved by NBCC while

constructin# ** Nos of RCC Ch$&ne(>s ! , No RCC T0 To er?-

1' he allest D ower o *+) mtr hei#ht was constructed at Pitampura, New &elhi'

*' he allest $ulti lue (CC Chimney o *FF')0$tr hei#ht was constructed or alchar

-uper hermal Power Plant @.rissaA'

+' (CC -hell o **0 mtr hei#ht Chimney or sta#e !! o (ayalasheema hermal Power Plantndhra Pradesh was completed on 16'6'*007 in a record time o 1*0 days'

5' NBCC could carry construction o (CC Chimneys simultaneously or various Power

Generatin# Government a#encies because o its e4pertised in the ield'

JUMPFORM E


26/98

* ,. DIRECTOR=S REPORT

&urin# the year *0093*0010, the turnover o your Corporation increased rom (s'1969'99 crore

to (s' *051'*0 crore representin# an increase o 5H and earned a Net Pro it be ore ta4 o (s'

*+9'9) crore a ter providin# depreciation o (s'+'0F crore and interest o (s' +'** crore'

=!N NC! L ("-%L - @(s' in croreA

INCOME *++;-*+,+ *++:-*++;T%rno@er&omestic *051'*0 1969'99.ther !ncome 95'F5 1*+'))

!ncrease @&ecreaseA in stoc @90'77A @67')FAPrior Period !ncome @0'F1A @0'07ATotal #,) *+66 .7 *+*6 :;E PEN1ITUREPrime Cost 1655'50 15*1')9O@erheadsiA -alary and wa#es 9*')7 F6'+)iiA "43#ratia 0')0 0'70iiiA


27/98

DIVIDEND

>our directors have recommended dividend *0H on Pro it a ter a4 bein# hi#her than paid up

e;uity share capital as per #overnment directives, which wor s out to (s' +F'*5 crore includin#

&ividend a4 o (s')'51 crore' he dividend will be paid a ter approval by the shareholders at

the nnual General $eetin#'

MOU PERFORMANCE

$.% or the year *009310 has been si#ned with the $inistry o %rban &evelopment on

*F'+'*010 and ollowin# tar#ets have been laid down in the $.%

27


28/98

Rs $n Crore

urnover 19)0'00

.rder Boo ++1*'00

Gross $ar#in 1)0'00

Net Pro it 9*'+5

&urin# the year *009310, your Corporation is li ely to achieve :e4cellent: ratin# in eepin# with

the trac record since *00+305'

ORDER BOO>

.penin# balance o wor load in hand was (s' 5*+*'+5 crore' &urin# the year, wor s o (s'5F95'57 crore were secured and wor s o (s' *051'*0 crore were e4ecuted'


29/98

o achieve a premier position by developin# and adoptin# best practices and state3o 3the

art technolo#y in construction services and related activities or #ainin# a competitive

advanta#e'

o deliver value to pro/ects throu#h cost and plannin# optimi2ation and e ective ris

mana#ement'

o retain our status as the irst ran ed company o the Government o !ndia in the ield o

Contract and Construction -ervices'

ISO CERTIFICATION

!-. 9001 Certi ication has been awarded to your Corporation or its Pro/ect $ana#ement and

Consultancy &ivisions' he Corporate $ission enshrines buildin# a hi#h de#ree o customer

satis action and providin# services con ormin# to !-. 9001 *000 series' License or ;uality

mana#ement system issued by the Bureau o !ndian -tandards is valid up to *9'+'*011'

CONSULTANCY DIVISION

Consultancy &ivision at the Corporate . ice, a separate pro it centre is e;uipped with latest

so tware or dra tin# and desi#nin#' Consultancy &ivision diversi ied its activities into

"nvironmental "n#ineerin# ield, desi#ned water supply scheme or the -tate o ripura and

in rastructure pro/ects or the -tate o ?ammu 8 ashmir and submitted &P( or pro/ects o over

(s'F00 crores' Consultancy division has secured pro/ects or desi#nin# and e4ecution o interiors

or Govt' o ices, consultancy /ob or desi#n o a #reen buildin# and desi#nin# o hospital or

(ailways at ?abalpur' urnover achieved durin# the period under report is (s' +'61 crore @ ar#et

(s' +'00 croreA' ar#et in terms o consultancy ee i4ed is (s' 5'00 crore and or P$C /obs is

also i4ed at (s' 5'00 crore or the year *010311'

29


30/98

SAFETY MANAGEMENT

$ana#ement is ully committed to ensure sa e wor in# conditions at all wor sites' ully

led#ed and dedicated -a ety $ana#ement CellO is operational at the Corporate . ice to spread

the awareness o -a etyO in all spheres o activity' he statutory re;uirement or ensurin# sa e

wor in# conditions at the construction sites is bein# propa#ated to all NBCC . icials' team o

o icers attended a Group rainin# Course in ?apan rom 15th u#ust *010 to 19th u#ust, *010

on :.ccupational -a ety $ana#ement in Construction !ndustry:'

TECHNOLOGY UPGRADATION

>our Corporation or success ul e4ecution o various construction pro/ects has adopted the

ollowin# technolo#ies %p low naerobic -lud#e Blan et echnolo#y or -ewa#e reatment Plant'

-lip3 orm 8 -lidin# orm technolo#y or hi#h rise structures'

!ncremental launchin# o #irder or brid#es and elevated trac s'

-e#mental construction o superstructure in brid#es'

%se o hydraulic ri# or pilin#'

%se o unnel =orm echnolo#y or mass housin#'

ori2ontal slippin# or lar#e dia circular cast3in3situ pipes'

doption o ready mi4 concrete or ma/or construction pro/ects'

MANAGEMENT DISCUSSION AND ANALYSIS

(eal "state continues to be a ma/or thrust area or increased volume o turnover and improvement

in the pro itability' &evelopment o a ull led#ed "(P system is under implementation coverin#

Corporate and onal activities with respect to various unctions vi2', =inance, (, Pro/ects,

Business &evelopment, (eal "state, Consultancy and Contracts etc' %se o ! systems will

enable urther transparency, better #overnance and e ective control in the or#anisation' =ive

>ears Corporate Plan has been drawn or the period *00F3*01*'

HUMAN RESOURCE DEVELOPMENT & TRAINING

30


31/98

uman (esource &evelopment continued to be accorded hi#h priority with emphasis on

improvin# s ill, competence and nowled#e throu#h re#ular trainin# and pro essional

development pro#rammes' total o F67 trainin# man3days, coverin# 5+7 man3days under in3

house trainin# pro#rammes and ++0 man3days under e4ternal trainin# pro#rammes were achieveddurin# the year' &urin# the year, 1*+ wor shops seminars lectures and pro#rammes were

conducted throu#h in3house and e4ternal a#encies on di erent sub/ects in which 6)6 o icials

were trained'

MANPO$ER

otal stren#th o re#ular employees o the Corporation as on +1'+'*011 stood at *+55' hecate#ory3wise position in respect o re#ular employees is as under

4ROUP-A 4ROUP-B 4ROUP-C 4ROUP-1 TOTALF67 7+ 1*F7 *1) *+55@5F A @06A @**A @*6A @101A

#The f$'%re $n brac ets $s $n res/ect of fe&ale e&/lo(ees)

RESERVATION OF SCHEDULED CASTES AND SCHEDULED TRIBES' OTHER

BAC>$ARD CLASSES AND PHYSICALLY CHALLANGED PERSONS

&irectives issued by the Government o !ndia rom time to time or illin# up o vacancies or

-C - .BC "43servicemen Physically andicapped have been ollowed in the Corporation'

Government instructions re#ardin# reservation, rela4ations, concessions 8 bene its as provided

under Persons with &isabilities @";ual .pportunities, Protection o (i#hts 8 =ull ParticipationsAct, 199) have been complied with'

-tatistical in ormation in this re#ardin# is #iven below 3

1' Cate#ory wise details o -C - employees in the Corporation are as under 3

4ro%/ 4eneral SC of

SC

ST of

ST

Total

No of

31


32/98

e&/lo(e

esA )9) 1)F *0'55H 16 *'07H F67B 6+ 16 19'*7H 05 5'7*H 7+C 111+ 1)F 1*'*7H 07 0'6+H 1*F71 @"4cludin# -weepersA 1)F 50 19'70H 0) *'57H *0*

1 @-weepersA 3 1+ 100H 3 3 1+Total 19*7 +7+ 16'+5H ++ 1'51H *+55

VIGILANCE ACTIVITIES

he Di#ilance &ivision at Corporate . ice is headed by Chie Di#ilance . icer, an o icer on

deputation rom the Government o !ndia' Di#ilance &ivision underta es in;uiry into transaction

in which employee is suspected or alle#ed to have acted or an improper corrupt purpose or cause

such an in;uiry or investi#ation to be made into any complaint o corruption, #ross ne#li#ence,

misconduct, rec lessness, lac o inte#rity or other ind o malpractices or misdemeanors on

one:s part'


33/98

business thrusts in areas o (eal "state, particularly (esidential (eal "state and Power -ectors'

campai#n on upcomin# ordable ousin# Denture was launched'

EVENTS AND OTHER ACTIVITIES

&urin# the year, ollowin# events and activities have been or#ani2ed 3

PNB -ta ousin# Comple4, Luc now, e4ecuted by NBCC 3 inau#urated by &r' 'C'

Cha roboirty, C$&, PNB on ?une 5, *010'

$P Bho/ @.penA %niversity, Bhopal inau#urated by -mt' Pratibha &evisin#h Patil, er

"4cellency President o !ndia on ?une *9, *010'

wo new -&= Bloc @?8 A inau#urated by -hri (' Gopalan, ! -, ddl' -ecy', $inistry

o Commerce, Govt' o !ndia on ?uly 5, *010 at N-" , Noida'

Government &ental Colle#e Buildin# inau#urated by &r' (aman -in#h, onKble Chie

$inister o Chattis#arh on u#ust 15, *010 at (aipur'

!nau#uration o a one day Con erence on Q"arth;ua e (is $ana#ement in ousin#

ConstructionK by -hri -' ?aipal (eddy, onKble $inister or %rban &evelopment, Govt'

o !ndia on u#ust *F, *010'

NBCC bestowed Q+rd $ost Pro itable Company o the Country wardK in .ctober *007

which was received by C$& on .ctober *5, *010 at the 6th nnual Construction


34/98

=oundation -tone Laid by - -hri Prem Chand Gupta, onKble %nion $inister or

Corporate airs, Govt' o !ndia and Bupinder -in#h ooda, onKble Chie $inister o

aryana, or construction o !ndian !nstitute o Corporate airs at $anesar @ aryanaA

on November 10, *010'

PARTICULARS OF EMPLOYEES

Pursuant to the provision o -ection *1F @* A o the Companies ct, 19)6, read with the

Companies: @Particulars o "mployeesA (ules, 19F), as amended rom time to time, none o the

employees o the Corporation was in receipt o remuneration o more than (s'*5 lacs per annum

or (s'*,00,000 3 per month'

* ,6 CSR POLICY AND CSR ACTIVITIES CSR POLICY

o conduct core business in a socially responsible way, complemented by investment in

communities so as to produce an overall positive impact on the society' he investment shall

include

Underta $n' &ean$n'f%l soc$al elfare act$@$t$es a$&$n' at elfare of the soc$et( at

lar'e

Protect$n' and &a$nta$n$n' the en@$ron&ental balance $n areas ad2o$n$n' or

centres and off$ces across the co%ntr(

1e@elo/$n' co%ntr(>s bac ard and re&ote areas h$le carr($n' o%t b%s$ness

o/erat$ons

Res/ond$n' to the call of the 4o@ern&ent of Ind$a and State 4o@ern&ents for

rehab$l$tat$on or s at /laces and for the /eo/le affected b( nat%ral cala&$t$es

CSR ACTIVITIES

34


35/98

NBCC, while carryin# out its operation, has always remained up ront in respondin# to cause o

the society at lar#e meetin# many obli#ations, part rom inancially contributin# to initiatives

o many NG.s and !nstitutions involved in upli tment and development o the poor, needy

section o the society that run into la hs o (upees annually, the Corporation has been activelyen#a#in# itsel as a catalyst to the development o Country:s bac ward and remote areas' !t also

always responds to the call o the Government o !ndia and the -tate Governments or

rehabilitation wor s at various places and or the people a ected by natural calamities'he policy on Corporate -ocial (esponsibility has been incorporated by the Corporation in its

) 3 year Corporate Plan or the period *006 3 *00F to *010 3 *011' s per the said policy

NBCC has shouldered the ollowin# social responsibilities 3

!' o wor in remote areas where other construction a#encies shy away rom ta in# up

pro/ects or upli tment o socio economic status o the locals'

!!' (e 3 construction o in rastructure in areas devastated by natural calamities'

!!!' !n rastructure pro/ects or bene it o the lar#er section o society in under developed

areas'

!D'


36/98

or#ani2ation'

7' Corporation is also maintainin# an e4clusive Pro/ect $ana#ement &ivision or liaison

with concerned $inistries and the -tate Governments or monitorin# o the pro/ects'

=urther, NBCC is also havin# a ull led#ed Di#ilance &ivision headed by C'D'.',indi Cell, Iuality Control Cell as a part o compliance to the re;uirement o a

Government .r#anisation which are not maintained by any private .r#anisation' he

Corporation is incurrin# e4penditure to the tune o (s'7'00 crores per annum towards

such services'Res/ond$n' to $ts co&&$t&ent to ards Cor/orate Soc$al Res/ons$b$l$t( on %nderta $n'

$nfrastr%ct%re de@elo/&ent or s5 NBCC5 $n add$t$on5 has %nderta en the follo $n'

/ro2ects $th losses or $th a &ea'er &ar'$n!' *F0 Cusec (aw


37/98

37

* ,7 HRD SCENARIO

he Corporation believes in achievin# or#ani2ational e4cellence throu#h uman (esource to

ul ill the or#ani2ational #oal' he Corporation has introduced a well de ined system or in

order to identi y the trainin# needs o all employees at various levels to up#rade their s ills and

nowled#e' he in ormation re#ardin# trainin# needs is derived by conductin# : trainin# needs

survey : amon# the employees' Based on the trainin# need analysis, in3house trainin#

pro#rammes and also pro#rammes conducted by e4ternal a#encies are or#ani2ed periodically'

o e4pand and widen the behavioural attributes o employees at the .perative levels, trainin# pro#rammes are or#ani2ed in collaboration with various e4ternal trainin# a#encies'

HR Vi!ion!' o ormulate strate#ic plan to improve productivity and per ormance by developin#

employees capabilities and potential or sustainin# competitive #rowth'

!!' o enhance the nowled#e o employees in their respective ields to enable them to

ma e better use o their e4pertise in achievin# or#ani2ational #oals'

!!!' o au#ment the ;uality o li e o employees'

!D' Buildin# ;uality culture or achievin# or#ani2ational #oal by developin# pro essional

attitude and approach'

Em42o5 ! D 7 2o4m nt C ntr

&evelopment Centre is located on the $ehrauli Gur#aon (oad near Ghitorni villa#e' !nitially

set up to enable the $ana#ement to restructure its wor orce by trainin# and re3trainin#

members o the wor orce in the alternative technical trades and multi3s illin# the e4istin#

members o the wor orce, the "&C in course o time has #raduated itsel to provide trainin# to

e4ternal a#encies also' he Centre has ull time ;uali ied and e4perienced instructors or most

o the trades' !nstructors or the other trades are drawn rom the '( Pool o the Corporation as

and when re;uired' he Centre is ully e;uipped or practical trainin# and also arran#es on the /ob trainin# or the trainees at its pro/ects in &elhi and outside'"mployees &evelopment Centre o ers ull time courses in the ollowin# trades

1' Carpentry

*' $asonry

+' Plumbin#

5' !nternal


38/98

38


39/98


40/98

1'0' National Buildin#s Construction Corporation Limited, a Public -ector "nterprise was

incorporated under the Companies ct, 19)6 on the 1)th November, 1960' he Corporation is

unctionin# under the ae#is o the $inistry o %rban &evelopment' he entire paid up capital o

the Corporation is owned by the President o !ndia'he (e#istered . ice o the Corporation is situated at NBCC Bhawan, Lodhi (oad, New &elhi 3

110 00+'

1'1' he main ob/ectives o the Corporation are set out in the $emorandum and rticles o

ssociation'

-ome o the important unctions and duties o the Corporation are as under

1' " icient, economic and timely e4ecution o construction pro/ectsJ

*' "4ecution o wor s o -pecialised i3tech Pro/ects in environmental, in rastructure

development, power and communication sectors and real estate business'

+' !ntroducin# new methods and techni;ues in the ield o en#ineerin# and thereby reducin# the

period o e4ecutionJ

5' o up#rade and ac;uire new construction technolo#iesJ

)' $otivatin# employees to achieve hi#her productivity throu#h inancial as well as non3 inancial

incentives'

6' "4ecution o wor s in di icult and remote areas sub/ect to commercial viabilityJ

F' Becomin# a model construction Company without e4ploitation o labourJ

1'* he or#anisation chart'

40


41/98


42/98

o ensure wor in# in ones as per &ele#ation o Powers issued by the Corporate . ice'

#B) Donal F$nance Inchar'e

.verall !nchar#e o =inance -ection o the one' ll inancial matter decisisions are

re;uired to be ta en with the concurrence o onal =inance !nchar#e'

o observe unctionin# in ones as per &ele#ation o Powers issued by the Corporate

. ice'

#C) Un$t Inchar'e (esponsible or e icient mana#ement o the unit'

o or#anise site wor e iciently and ensure timely completion o the wor '

(esponsible or overall per ormance o the unit which includes e4ecution o the wor in

accordance with the acceptable standards'

(esponsible or 100H test chec o each ( bill'

o ensure wor in# in units as per &ele#ation o Powers issued by the Corporate . ice'

42


43/98

D "i!ion m.3ing 4ro" !!'"h.nn 2! o0 !-4 r7i!ion & .""o-nt.1i2it5

+'0 ll policies, rules and re#ulations are ramed by the Board o &irectors o the Corporation'

+'1 !mplementation o such policies, rules 8 re#ulations are made by various unctionaries in

accordance with the &ele#ation -ub3dele#ation o powers'

+'* owever, vide rticle 7*@+A o the rticles o ssociationJ the ollowin# matters have been

reserved or the decision o the Central Government

1

-ale, lease or disposal otherwise o whole or substantially the whole o the underta in# o the

company'

=ormation o a subsidiary company'

+'+ o re#ulate the business and decision ma in# in the Corporation some o the important

provisions are as ollows

*

ward o wor is placed on the lowest tenderer inalised #enerally throu#h open tender or out othe pre3;uali ied a#encies' t times, the award o wor is also done throu#h limited tenders

considerin# the ur#ency its si#ni icance'

&ependin# upon the value o wor s various -Cs have been ormed or procurement o wor s,

pre3tender tie3ups, award o wor s supplies' Constitution o these -Cs

Pro/ect wor is actually e4ecuted by its -ite !nchar#e' here are a number o sites under a %nit

!nchar#e who is responsible and accountable or mobilisation, pro#ress and timely completion o

wor s under his control' Per ormance o various %nit !nchar#es is vouched by the onal eads

who in turn are placed under the overall control o their (e#ional Business Group eads @(BG

eadsA' Per ormance o each o the (BG ead is reviewed on ;uarterly basis a#ainst the

speci ied tar#ets by the Chairman3cum3$ana#in# &irector and =unctional &irectors at the

Corporate . ice'43


44/98

Norm! ! t 15 th [email protected] 0or /i!"h.rg o0 it! 0-n"tion!

5' aA "very year, the Corporation e4ecutes a $emorandum o %nderstandin# with its

dministrative $inistry' !t lay down tar#ets a#ainst inancial and non3 inancial parameters on the

basis o which the per ormance o the Corporation is ad/ud#ed'

bA he Corporation has ormulated a standardised :General erms and Conditions o the Contract:

in award o wor s'

cA


45/98

4i' NBCC & (ules'

4ii' NBCC ousin# -ubsidy (ules'

4iii' Company Lease ccommodation 3 instructions reJ

4iv' =estival dvance4v' =orei#n "4chan#e (ules'

4vi'


46/98

Month25 R m-n r.tion

7' Computerised monthly pay bill is #enerated in respect o each o the o icers and employeeso the Corporation'

In0orm.tion .7.i2.12 'r /-" / in 2 "troni" 0orm in th org.ni!.tion

9' :General conditions o Contract: are available in electronic orm in the or#anisation'

46


47/98

P ( 3*

INTRO1UCTION

47


48/98

O0ER0IE

National Buildin#s Construction Corporation Limited @NBCCA was incorporated as a

Public -ector %nderta in# in November 1960'NBCC is a multinational en#ineerin#construction company under the ae#is o the $inistry o %rban &evelopment,

Government o !ndia'

NBCC aims to cement its position as a leadin# company in the construction en#ineerin#

and consultancy services, providin# e icient and ;uality e4ecution o pro/ects' !ts main

line o business is e4ecution o civil "n#ineerin# Pro/ects, renderin# o Consultancy

-ervices and &evelopment o (eal "state Pro/ects'


49/98

!n rastructure Pro/ects, !nstitutional, ousin# and !ndustrial Pro/ects, (eal "state


50/98



he Corporation believes in achievin# or#ani2ational e4cellence throu#h uman(esource to ul ill the or#ani2ational #oal' he Corporation has introduced a well de ined

system or in order to identi y the trainin# needs o all employees at various levels to

up#rade their s ills and nowled#e' he in ormation re#ardin# trainin# needs is derived

by conductin# : trainin# needs survey : amon# the employees' Based on the trainin# need

analysis, in3house trainin# pro#rammes and also pro#rammes conducted by e4ternal

a#encies are or#ani2ed periodically' o e4pand and widen the behavioural attributes o

employees at the .perative levels, trainin# pro#rammes are or#ani2ed in collaboration

with various e4ternal trainin# a#encies'

he Di#ilance &ivision o NBCC Limited is headed by the Chie Di#ilance . icer' e is

assisted by Di#ilance . icers havin# echnical bac #round and other Personnel 8

dministrative sta at Corporate . ice'

50


51/98

C.NC"P % L =( $"


52/98

(s'*700 crore' he order boo tar#et has been i4ed at (s')700 crore with a #ross pro it

o (s'167 crore'

he $o% inter alia, also includes some dynamic parameters in order to #ive a urther boost to the Corporation:s stride towards e4cellence' hese parameters are 3

"nhancement o customer satis action level'

uman (esources &evelopment throu#h trainin# and retrainin# to suit corporate

re;uirements'

doption o improved echnolo#y in e4ecution o pro/ects'

Launch o ordable ousin# Pro/ect -chemes'

"nvironment and -ustainable &evlopment Contribution'

( 8 & Contribution'

"nhanced C-( ctivites'

NBCC has been rated "RC"LL"N by the &epartment o Public "nterprisesconsecutively or the last si4 years' &P" has awarded $o% "4cellence award to NBCC

or the three consecutive years'

I% L! > P.L!C> o NBCC

o eep on upli tin# 8 maintainin# the ;uality standards in pro/ect mana#ement

8 en#ineerin# consultancy services in order to sustain a hi#h level o customer

satis action by comprehensively meetin# the stated needs o the customer 8 proactively attendin# to the implied ones'

52


53/98

o retain the plat orm o leadership by deliverin# pro/ects in time 8 within cost

without compromisin# on ;uality and become a truly dependable pro/ect leader

or esteemed customers as also or the Corporation'

Bein# an !-. 90013*000 accredited or#anisation ma in# ;uality an obsession and

to carry a commitment to continually improve the e ectiveness o our ;uality

mana#ement system'

NBCC is touchin# upon the lives o people all around the #lobe with its activities in the

ields o


54/98

he % -B process is a combination o physical and biolo#ical processes' he main

eature o physical process is separation o solids and #ases rom the li;uid and that o

biolo#ical process is de#radation o decomposable or#anic material under anaerobic

conditions'

!n the % -B treatment concept, the treatment tan consists o an up low reactor with

eed inter distribution system at the bottom o the reactor with + phases #as, li;uid, solid,

separator @#lssA at the top' he waste water is evenly distributed over the reactor bottom

throu#h eed inlet pipes and lows upwards throu#h a bed o anaerobic slud#e in the

lower part o reactor called the di#estion compartment' &urin# passa#e throu#h the

slud#e bed particulate matter is entrapped and the de#radable matter is completely or

partially di#ested' &issolved or#anic matter is removed rom the solution by the

anaerobic bacteria and converted into bio #as and a small raction into new bacterial bio

mass' he bio #as provides a #entle mi4in# in the slud#e bed' !n the upper part o the

reactor, + phase #lass is installed'

NBCC is the pioneerin# .r#anisation o !ndia in the adoption o environment riendly

renchless @No3&i#A echnolo#y or layin# o under#round utility services and the

development o in rastructure acilities in the country' he technolo#y promoted by

NBCC in !ndia, is a No3&i# techni;ue used to avoid conventional open3cut method in

layin# under #round utility without disruptin# tra ic, e4istin# sur ace status' %se o this

technolo#y also saves environment and social costs' s or NBCC, it is success ully

usin# this technolo#y while e4ecutin# under#round utility services pro/ects such as layin#

o optic iber cables, pipe lines, municipal utilities, electric cables etc' or its clients'

NBCC has been usin# -lip =orm e;uipments or construction o all i#h (ise (CC

Chimneys since 1975' his technolo#y was introduced by replacin# the ?ump orm

echni;ue o -hutterin# to acilitate e4peditious and sa er constructions besides

54


55/98


56/98

by Consultancy &ivision and Pro/ect $ana#ement Group'

!nitially NBCC was certi ied or !- !-. 9001 1995 or Iuality $ana#ement -ystem in

$arch, 1999' !n &ecember, *00F the license was up#raded rom !- !-. 9001 1995 to

!- !-. 9001 *000 Iuality mana#ement -ystem' he license has been renewed valid

upto $arch, *011'

NBCC, while carryin# out its operation, has always remained up ront in respondin# to

cause o the society at lar#e meetin# many obli#ations, part rom inancially

contributin# to initiatives o many NG.s and !nstitutions involved in upli tment and

development o the poor, needy section o the society that run into la hs o (upees

annually, the Corporation has been actively en#a#in# itsel as a catalyst to the

development o Country:s bac ward and remote areas' !t also always responds to the call

o the Government o !ndia and the -tate Governments or rehabilitation wor s at

various places and or the people a ected by natural calamities'

o wor in remote areas where other construction a#encies shy away rom ta in#

up pro/ects or upli tment o socio economic status o the locals'

(e 3 construction o in rastructure in areas devastated by natural calamities'

!n rastructure pro/ects or bene it o the lar#er section o society in under

developed areas'


57/98


58/98

&ecision ma in# process channels o supervision 8 accountability

ll policies, rules and re#ulations are ramed by the Board o &irectors o the

Corporation'

!mplementation o such policies, rules 8 re#ulations are made by various

unctionaries in accordance with the &ele#ation -ub3dele#ation o powers'

owever, vide rticle 7*@+A o the rticles o ssociationJ the ollowin# matters

have been reserved or the decision o the Central Government -ale, lease or disposal otherwise o whole or substantially the whole o the

underta in# o the company'

=ormation o a subsidiary company'

o re#ulate the business and decision ma in# in the Corporation some o the

important provisions are as ollows

ward o wor is placed on the lowest tenderer inalised #enerally throu#h open

tender or out o the pre3;uali ied a#encies' t times, the award o wor is alsodone throu#h limited tenders considerin# the ur#ency its si#ni icance'

&ependin# upon the value o wor s various -Cs have been ormed or

procurement o wor s, pre3tender tie3ups, award o wor s supplies' Constitution

o these -Cs'

Pro/ect wor is actually e4ecuted by its -ite !nchar#e' here are a number o sites under a

%nit !nchar#e who is responsible and accountable or mobilisation, pro#ress and timelycompletion o wor s under his control' Per ormance o various %nit !nchar#es is vouched

by the onal eads who in turn are placed under the overall control o their (e#ional

Business Group eads @(BG eadsA' Per ormance o each o the (BG ead is reviewed

58


59/98

on ;uarterly basis a#ainst the speci ied tar#ets by the Chairman3cum3$ana#in# &irector

and =unctional &irectors at the Corporate . ice'

1' 4ro%/ Med$cal Ins%rance Sche&e

!n3service retired employees o the Corporation are covered under a Group

$edical !nsurance Policy and are eli#ible or indoor medical treatment both on cashless

and reimbursement basis in any o the ospitals listed by the !nsurance Company'

Besides, a corpus lotter is also available to the e4tent o *)H o the insured amount in

order to cover the re;uirement o #enuine cases'

*' 4ro%/ Ins%rance Sche&e

he in3service employees in the re#ular establishment o the Corporation are covered by

a Group !nsurance -cheme on payment o subscription by the employees accordin# to

their scale o pay'

+ Interest s%bs$d( on o%se B%$ld$n' Ad@ance

(e#ular employees o the Corporation are entitled to #et interest subsidy on house

buildin# advance obtained by them rom approved lendin# a#encies' he di erence

between the rate o interest char#ed by the lendin# a#encies and the rate o interestchar#ed by the Central Government on house buildin# advance rom its employees is

reimbursable sub/ect to a ma4imum o 6H'

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60/98

5 o%s$n' S%bs$d(

"mployees o the Corporation on trans er rom one place to another are entitled to

housin# subsidy at the new place o postin# in addition to ( o the station at which

the amily is le t behind'

he Corporation also acilitates the employees or hirin# their own accommodation at

the new place o postin# by allowin# them interest ree advance recoverable in twelve

monthly installments'

)' Company Leased ccommodation

"mployees at the level o General $ana#er and above are entitled to Company leased

accommodation'

6' Trans/ort Allo ance to Ph(s$call( and$ca//ed e&/lo(ees

ransport llowance is payable to physically handicapped employees it double the rate

at which it is payable to other employees o the Corporation'

F' Children "ducation llowance

"mployees o the Corporation are entitled to Children "ducation llowance sub/ect to

ul illment o certain conditions in respect o children studyin# upto 1*th class'

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61/98

"mployees posted to North "astern (e#ion are allowed almost all the -pecial Bene its as

applicable to Central Government employees'

7' Leave ravel Concession

Corporation has its own rules or #rantin# Leave ravel Concession to its employees'

"ach employee is entitled to avail home town L C every two years' #ainst one o the

ome own L C, employee can avail ll !ndia L C in a bloc o our years' -pecial

concession to travel by air by any airline has been #iven in case o travel rom one place

to another provided the destination is lin ed by (a/dhani -hatabadi "4press trains' he

e4penditure is, however, restricted to the train are applicable in the case o (a/dhani -hatabadi "4press trains'

9 Lea@e Encash&ent

"mployees o the Corporation are entitled to encashment o leave to the e4tent o )0H as

on 1st ?uly o every year sub/ect to availability and proceedin# on leave or the matchin#

period'

10' Benevolent =und

!n the event o demise o an employee in harness, there is provision or e4tendin#

inancial assistance to the ith and in le#al heirs o the deceased employee rom the

Benevolent =und' =or this purpose the Corporation contributes a sum o (s')0,000 3 peremployee and the balance is #enerated out o contribution rom the employees o the

Corporation'

11' Corporate


62/98

Corporation provides corporate wear to all its re#ular employees e4cept operative level

sta s who are bein# provided with summer winter liveries as per their entitlement'

1*' Interest free ad@ance

he eli#ible employees o the Corporation are entitled to =an, Cycle, =estival, -cooter

and Car advance as per #uidelines rate o interest applicable to the Central Govt'

employees'

1+' Co&/%ter Ad@ance

he employees o the Corporation are entitled to an interest ree advance to be recovered

in *5 installments'

15' Tea Allo ance

he re#ular employees o the Corporation are paid a tea allowance on monthly basis'

1)' Refresh&ent char'es for attend$n' off$ce be(ond off$ce ho%rs G hol$da(s

he re reshment char#es are bein# paid to the employees in . 8 . or wor in# on

holidays or sittin# late a ter o ice hours'

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63/98

D!G!L NC" C !D! !"-

he Di#ilance &ivision at Corporate . ice is headed by Chie Di#ilance . icer, an

o icer on deputation rom the Government o !ndia' Di#ilance &ivision underta es

in;uiry into transaction in which employee is suspected or alle#ed to have acted or an

improper corrupt purpose or cause such an in;uiry or investi#ation to be made into any

complaint o corruption, #ross ne#li#ence, misconduct, rec lessness, lac o inte#rity or

other ind o malpractices or misdemeanors on one:s part'


64/98

he company is mana#ed by the Board o &irectors which ormulates business strate#ies

and policies' he a airs o the company are mana#ed by the Chairman3cum3$ana#in#

&irector and unctional &irectors under the overall #uidance o the Board o &irectors'

NBCC bein# a P-%, all &irectors are appointed by the President o !ndia'

&urin# the inancial year, the Board consisted o ) members vi2' + unctional directors

includin# the Chairman3cum3$ana#in# &irector besides * #overnment nominee



he meetin#s are bein# convened by #ivin# due notice a ter obtainin# the approval o the

Chairman o the Board' &etailed a#enda to#ether with supportin# papers and documentsis circulated in advance to acilitate decision ma in# durin# the Board $eetin#s'

Considerin# the ur#ency o the matter, sometimes the decision is also ta en throu#h a

resolution by circulation' &ele#ation o powers has been #iven to various unctionaries in

the or#ani2ation' $atters which are not covered within the dele#ated powers o the Chie

"4ecutive are re erred to the Board o &irectors' he Chairman3cum3$ana#in# &irector

and =unctional &irectors meet the ey e4ecutives to review the per ormance o the

Corporation every ;uarterly'

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65/98

OBHECTI0ES OF T E STU1Y

o analy2e the inancial statements o NBCC usin# various methods li e

Cash low statement

Balance sheet

Douchers

Cash boo

o determine the various accountin# procedures in the Compilation o

ccounts &epartment o NBCC'

-cope o study was very wide as it involved analy2in# the inancial procedures o

the company as well as to understand and learn about various accountin#

procedures o the company'

o learn how various vouchers are prepared

o understand how i4ed assets are mana#ed by the company and how to wor on

the =i4ed sset $ana#ement -o tware@= $-A used by the company to maintain

records o all its i4ed assets'

65


66/98

USE ! IMPORTANCE OF T E STU1Y

USES OF T E STU1Y

NBCC L & is the lar#est producer o Buildin# in the country' =rom this study we see

that how company plans their bud#et accordin# to their re;uirement is important'

!ncreasin# capital cost over the years

i#her interest durin# construction

Chan#in# inancin# pattern!nade;uate #eneration o internal resources

Problems in the borrowin#s or power pro/ects

&evaluation o rupee partial convertibility

%ncertainty in the low o e4ternal aid

Problems o inancin# throu#h power bonds

IMPORTANCE OF T E STU1Y


67/98

i they do not have enou#h


68/98

LIMITATION

he present study is sub/ected to ollowin# limitation'o develop the relationship throu#h personal interaction by tal in# such

appointment o Ban $ana#er and there ore bias becomes a ma/or limitation'

&ue to time constraints ! have been visit only seventy ive branch o di erent

ban s, and conduct seven event shows in di erent place o the city'

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69/98

RELE0ANT YPOT ESIS

S STATISTICAL TEST? he statistical procedure to draw an appropriate

conclusion rom sample data about a population parameter'

S YPOT ESIS? ny statement concernin# an un nown population parameter'

S A$& of a stat$st$cal test? est an hypothesis concernin# the values o one or more

population parameters'

>P"- .= >P. "-!-

S NULL YPOT ESISJ + states that a treatment has no e ect or there is no

chan#e compared with the previous situation' he parameter is e;ual to a sin#le

value'

S ALTERNATI0E YPOT ESISJ A states that a treatment has a si#ni icant

e ect or there is development compared with the previous situation' he

parameter can be #reater than or less than or di erent than the value shown in 0'

69


70/98

RESEARC MET O1OLO4Y

70


71/98

RESEARC MET O1OLO4Y

>P" .= & @("-" (C PL NAP(!$ (> & 3

Primary datas arethose which are #athered specially or the pro/ect at hand, directly3 e'#'

throu#h ;uestionnaires 8 interviews' ere mainly ;uestionnaire is prepared to now the

views o o the public about NBCC'

-"C.N & (> & 3

$ainly secondary data was collected or ma in# the Pro/ect (eport and then various

analytical tools were used on the data collected' hese datas helps to now the inancial

position o NBCC'

("-" (C &"-!GN

he research done was "RPL.( .(> ("-" (C as it is based on

secondary data and it does not have a ormal and ri#id desi#n' this ind o research has

the primary ob/ective o development o insi#hts into the problem' !t studies the main

area where the problem lies and also tries to evaluate some appropriate courses o action'he present study contemplated an e4ploratory research

he research methodolo#y or the present study has been adopted to re lect

these realties and help reach the lo#ical conclusion in an ob/ective and scienti ic manner'

C.LL"C !.N .= &


72/98

hen various analytical tools were applied on the data collected throu#h above

mentioned methods'

72


73/98

LIMITATIONS OF Y E STU1Y

!n increasin#ly #lobal environment, real threat will come rom $NCs who are

havin# access to cheap unds and technolo#ical superiority' he new #lobal

scenario will orce NBCC to rethin the strate#y'


74/98

PART-.1ATA ANALYSIS AN1 ITS INTERPRETATION

74


75/98

I1A what is the NBCCKs per ormance durin# the year *010311M

!N "(P( !.N-

NBCCKs C G( percenta#e also increases due to increase in totalincome,#ross mar#in,etc''

NBCC has improved its level o income rom the past recent years and now itstotal income is (s' *055'+) crores'

here is a bi# chan#e in "arnin# Per -hare i'e' (s'+0'56 crores to (s' 1F67'5*crores'

75


76/98

I*A


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97

Income(in crores)

2044

2025

1514

1317

802

667

502

413

Income(incrores)

4

!NC.$" .D"( " L - "!G >" (-

I +A


78/98

97

here is a ma/or chan#e in the income between the period *00530) to *00)306


79/98

97

INANCIAL RESULTS

Q 4) How much there is change in a financial osition of a!"##$

INANCIAL RESULTS

INTERPRETATIONS:

@(s' !n CroreA

!NC.$" *010311 *009310

&urin# the year *010311, the turnover o NBCC increased rom (s' 1969'99Crore to (s' *051'*0 crore representin# an increase o 5H and earned a net pro it be oreta4 o (s' *+9'9) crore a ter providin# depreciation o (s' +'** crore'

.penin# balance o wor load in hand was (s' 5*+*'+5 crore &urin# the year, wor s o (s' 5F95'57 crore were secured and wor o (s' *051'*0 crore

were e4ecuted' he Net pro it a ter ta4 or the year *009310 is (s' *F9'7+ crore and while or the year

*010311 is (s' 1)9'16 crore'


80/98

97

I )A


81/98


82/98

97

TTTTTTTTTTTTTTTTTTTTTTTTT T

Net Cash =rom =inancin# ctivities @ CA @)917'+7A @9+69'95A


Net !ncrease in Cash and Cash ";uivalents

@ AU@BAU@ CA 1*505')) 16969'1*


Cash and Cash ";uivalents3.penin# 9*110')* F)151'5

Cash and Cash ";uivalents3Closin# 105)1)'0F 9*110')*

!N "(P(" !.N-

he above Cash =low -tatement has been prepared in accordance with the re;uirement occountin# -tandard 3+' Cash =low -tatement issued by the !nstitute o Charteredccountants o !ndia'

he closin# Cash and Cash ";uivalents balance had been increased in the year *010311' Cash and Cash e;uivalents consist o cash in hand and balances with ban s' Cash andcash e;uivalents included in the cash low statement comprise the ollowin# balancesheet amount'


83/98

97

IMPLICATIONS

-ome o the main actors responsible or NBCC:s deterioratin# inancial condition and

those which represent its chie inancin# constraints are!ncreasin# capital cost over the years

i#her interest durin# construction

Chan#in# inancin# pattern

!nade;uate #eneration o internal resources

Problems in the borrowin#s or power pro/ects

&evaluation o rupee partial convertibility

%ncertainty in the low o e4ternal aidProblems o inancin# throu#h power bonds

he most o the NBCC:s inancial problems is that inancin# rom the institutional

a#encies has slowed down due to sectoral issues' his trend can be reversed only with

improvements in the inancial health o the -tate Buildin# Boards @-"BsA, thou#h such

assistance could ta e care o only a portion o the total re;uirements' he ey issue lies in

improvin# the internal resource #eneration o all the sector utilities includin# -"Bs

whose contribution to the resource mobilisation durin# the entire seventh plan had been

ne#ative' his would point out to the need or suitable ad/ustment in the tari and

adoption o sound commercial practices in utility mana#ement'

=rom an analysis o the various sources o NBCC:s inancin# mi4, it is evident that the

emphasis is clearly shi tin# rom Government support and so t loans to internal resources

and commercial mar et borrowin#' Bond inancin#, as a source, is shrin in# because o

the chan#in# economic scenario and the liberali2ation measures announced by

Government' here is a dampenin# impact, presumably, o the mountin# outstandin#

dues rom -"Bs on NBCC:s ability to #enerate internal resources to inance its own

development pro#rammers in the recent past'


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97

CONCLUSIONS


85/98

97

CONCLUSION

NBCC is the lar#est Public sector construction Company' But it is not yet a -chedule Q Kcompany'NBCC is a public sector company as a wholly owned by Government o !ndia"nterprise under the ae#is o the $inistry o %rban &evelopment with )1H shares held bythem'

Corporation achieved a total turnover o (s'*971'97 crore as a#ainst (s'*051'*0 crore in the previous year' =or the year, pro it be ore ta4 was (s' 1F5')9 crore @ previous year (s'*+9'9)croreA'

Nbcc,at present, has a very healthy order boo o over 10,000 crore and net worth o thecompany too,has shown e4ponential #rowth' he entire paid up share capital o (s' 1*0 croreo the company is held by the President o !ndia and its nominees' here is net increase inclosin# balance o Cash and Cash ";uivalents or the year *010311 by 105)1)'0F la hs'

"(P -o tware -ystem is in inal sta#es o implementation'

he turnover o NBCC increased rom (s'1969'99 crore to (s'*051'*0 crore representin# anincrease o 5H and earned a Net Pro it be ore ta4 o (s'*+9'9) crore a ter providin#

depreciation o (s'+'0F crore and interest o (s'+'** crore'

he inancial statements are prepared under the historical cost convention and #enerally

accepted accountin# principles in accordance with the Companies ct,19)6 and with the

compliance o ccountin# -tandards issued by the !nstitute o Chartered accountants o

!ndia@!C !A to the e4tent applicable'

NBCC has =i4ed ssets $ana#ement -o tware @= $-A or maintainin# records o =i4ed

ssets and it man#es its =i4ed ssets very e iciently'

Currently NBCC uses .racle and ally -o tware or maintainin# all other accounts'


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97

NBCC ollows the ollowin# procedure or maintainin# accounts

=irstly, accounts or all sites o a pro/ect are compiled at unit in char#e o

the pro/ect whether the pro/ect is underta en in !ndia or .utside !ndia'

hen the acconts o all units are compiled at speci ic ones o the

Company

hen these onal ccounts are compiled at the Corporate . ice o

NBCC,at &elhi, to prepare the inal Consolidated Balance -heet o the

Company as a whole'

he basic data or compilation o inal accounts as to be urnished by various units to the one'

=or a systematic and timely low o in ormation rom the units, the various reports and returns

@$onthly Iuarterly nnualA are to be submitted by units inchar#e,a ter proper and intelli#ent

scrutiny, to one ead . ice by the prscribed dates' he timely submission o these returns is to

be watched by . icer !nchar#e o ccounts in the one as well as . icer !Nchar#e o the

Compilation Group in the onal . ice'


87/98

97

RECOMMEN1ATIONS


88/98


89/98

97

Learn the ten commandments o customer service

FA " icient mana#ement he mana#ement appointed must be e icient and easilycontrollable' he whole team should ocus and contribute in improvin# the #oodwill andima#e o the company'

7A !mprovement in other processes here must be some chan#e in their so tware li edevelopin# new so tware i'e' "(P'

9A -olution o #rievances here must be re#ular meetin#s with the inancial consultants anda#ents to motivate them and to solve #rievances i there are any'

10A


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97

&evelop a lon#3term action plan or continually improvin# interpersonal s ills


91/98

97

PART-6

BIBLIO4RAP Y


92/98

97

BIBLIO4RAP Y

Boo s

#arwal N' ', $ana#ement o -!- " iciency

study on

the !ndian Cement !ndustryO, he !nstitute o Cost and


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97

NE SPAPER

"conomic imes

Business -tandardhe =inancial "4press

he imes . !ndia

Re/orts5 Ho%rnals5 B%llet$ns and Per$od$cals?

Annual reports o the various selected cement units

Tendon committee reports

The indu! Chennai

The capital! ol ata

Mana"ement accountants! !ndia

The #ournal o$ industries and trade

%hartered accountant! new &elhi

Lo& ud'o"! new &elhi

Producti(it' , new &elhi

The Indian economic #ournal! $umbai

The Indian Accountin" )ournal

)ournal o$ Accountin" * Finance

Accountin" Re(ie+

!nternet web sits

http www'study inance'com lessons capbud#et inde4'mvMpa#eV01

www'nbccindia'com

=inancial $ana#ement by Prasanna Chandra


94/98


95/98

97

Copeland and houry @1970A


96/98

97

ANNE URE


97/98

97

I%"- !.NN !("

I%"- 1 P"(-.N L &" !L-

Name 3

#e 3

&ate o Birth 3

Iuali ication 3

-alary 3

I%"- * ave you ever heard about NBCCM

aA >es

bA No

I%"- + &o you trust our companyM

aA >es

bA No

I%"- 5 ave the company ul ill all public re;uirementsM

aA >es

bA No

I%"- ) ow much will you #rade NBCCKs per ormanceM

. 0350H

1 51H360H

" 61H370H

/ 71H3100H

I%"- 6


98/98

1 Bha#heeratha "n#ineerin# Ltd'

" BLG Construction -ervices

/ C"C. Bearin#s

I%"- F &oes NBCC provides you the best housin# acilitiesM

. >es

1 No

I%"- 7 &oes "mployees &evelopment Centre o NBCC provides better trainin# to the

unemployed youthM

aA >es

bA No

I%"- 9 !s NBCC ever dissatis ied their customersM

. >es

1 No

I%"- 10 &o you have any complaints re#ardin# NBCCM ! yes, then write your complaints, so

that we can ta e urther actions'

>

Documents

Final Supply Chain Management at Nbcc Final