G. Santosh ReddySalesforce DeveloperEmail id :gsantoshg8@gmail.comPH: 9790152099

PROFESSIONAL SUMMARY

Cleared Dev 401 Certification. Around 4 + years of experience as a SFDC Developer in Salesforce.com. Having good Analytical, Programming and Problem solving skills with excellent

interpersonal skills, team player and good leadership qualities. Hands on experience in Configuring and customizing the applications on Salesforce

platform. Hands on Experience working with Apex Triggers, Apex Classes, Visual force pages. Apex Data Loader and Migration. Excellent in creating Salesforce.com Customizations, such as Page Layouts, Record Types,

Validation Rules, Workflows, Email templates, Approval Processes. Worked on creating Report Types, Reports, Dashboards, Involved in developing and good knowledge on Sales force object Query Language

(SOQL) and Sales force object search language (SOSL). Performing database operations using Apex Data Loader to maintain the data quality. Extensive knowledge on migration techniques: Change Sets, Force.com IDE tool Write and execute test cases for the developed functionalities. Involving in Client meetings and implementing the process based on the client requirements. Committed, result oriented, hard working with a quest and zeal to learn new technologies. Ability to work independently with minimal management direction. Experience in Batch Apex, Scheduled Apex, Integration concepts using SOAP API and

REST API and JavaScript.

TECHNICAL SKILLS

CRM: Salesforce.com CRM. Technologies: Force.com. Web Technologies: Visual Force, Html, Java Script. Tools: Apex Data Loader, Force.com IDE tool. Operating System: Windows. Languages: Apex.

EDUCATION

Bachelor of Technology (B.Tech) from Jawaharlal Technological University Hyderabad. Msc (Computer Networking) from University of Bedfordshire

PROFESSIONAL EXPERIENCE

Worked with Sahitya Technologies Pvt. Ltd (Hyderabad) as Salesforce Developer from Dec 2010 to 2014.

Currently working for Flextronics Pvt.Ltd (Chennai) as Associate Consultant from 2014 to till date.

PROJECTS SUMMARY

Project Name # 1 Venray SLS CallCentre Setup

Role : SFDC Developer. Duration : Jan 2015 to till date.

DESCRPITION

Introduction

Flextronics will be required to provide a query management system for SLS division. The customer support function will be situated in Venray, Holland. Email queries will be received from 8 customers. Emails may also be received from third parties such as carriers. Emails will be sent to a number of existing email addresses which will have to be routed through to Salesforce. Routing rules will be developed to ensure all queries are received by the appropriate Flex users to expedite responses.

Scope

The query management system will be Salesforce.com and will allow emails to form cases from a number of sources. Each vendor supplying the customer and their employees will form a database of accounts and contacts The QMS will allow for queries to be answered within agreed service level agreements. The application will be able to show KPI data in the form of reports and dashboards. These KPI’s will be reported periodically to the end customers

RESPONSBILITIES

The customer support function will have a number of email addresses to receive emails from the 8 customers. We will create a queue for each of the email addresses receiving the email from the customer in the same way as happens right now in Warrington for HP / Sony

There will also be a queue for the transport department Agents will go the queue and “accept” the case into their own queue The customer queues will be Aruba, Brocade, Enphase, Kodak, Lenovo, Logitech,

Verifone & XtremeMac These will be accessed by customer service team only The customer service team will either accept cases in their own queues and answer them

or assign to another user Queries will NOT route to specific individuals, they will route to queues

The customer will receive an email notification informing them that we have received their query. This will include subject of the email they sent and case number

This notification will also go to all those people on “to” and “cc” on the email from the customer. If someone replies to an email they will create a duplicate case. Replying to the notification will ensure that their email will attach to the case already created

The site default will be “Venray SLS” The agent working the case will then select from a drop down called “Customer”. List of

customers in assignments document in related documents section of this document

The agent will then select a category from the category drop down menu Categories are common to all customers There will be a number of fields created in the case details section of the case record to

allow additional information to be captured Assuming the information is available to the user the user will answer the case through

emailing from the case The user may involve a colleague to gain further information to help answering the query The user may achieve this by emailing from the case or by using Chatter on the case feed All of this activity will appear on the case feed and case history Closing the case is at the discretion of the case owner but typically when they answer the

initial query Closing the case will allow for the cycle to be complete and allow cycle time calculation Case closure notification is not required at this stage If the user who initially received the case is not in a position to answer the case, they may

assign the case to another user The new case owner will receive a notification to tell them that the case has been

assigned to them The new case owner will email the customer from the case and close the case

ENVIRONMENT

Service Cloud, Apex, Visual Force Pages, Apex Data Loader and Eclipse.

PROJECTS SUMMARY

Project Name # 2 Pharmacy Management and Billing System

Role : SFDC Developer. Duration : May 2011 to till date.

DESCRPITION

I am working as a SFDC developer for Pharmacy Management and Billing System and doing production support activities. This system provides Patient Administration, Billing and

Pharmacy Management functions for the hospital. The major functions of Patient Administration module included Allocating Registrations, Recording Personal Details, Handling Hospital Admissions, Assigning Insurance Details, and Recording Transfers within the hospital and Creation of Discharge Summary. The Billing module allowed Billing and receivables, looked into multiple modes of Payment and Rates Definition for Services. Pharmacy module included Consumables management, Maintenance of Drug Composition, Batch-wise Stock of Drugs, and Drug Categorization for Reporting.

RESPONSBILITIES

Involved in Sprint Call for gathering requirements Getting, understanding and analyzing the requirements, and mapping them to Sales force

functionality. Involved in Setting up Users, roles, profiles and Security settings. Responsible for doing various activities using Apex Data Loader Involved in Building Custom Objects, tabs, list views, page layouts, Record Types, Workflows,

Validation Rules and Approval Process. Worked on Custom Settings Involved in Customizing Reports and Dashboards Responsible for creating Visual force Pages, Apex Classes and Apex Triggers for custom logic Involved in writing Test Cases for various scenarios. Migrating code to production and Sandbox using Change Sets, Force.com IDE tool and

Force.com Migration tool kit

ENVIRONMENT

Force.com, Apex, Visual Force Pages, Apex Data Loader and Eclipse.

Project # 3

HealthCare Information System

Role : SFDC Developer. Duration : December 2010 – April 2011.

DESCRPITION

Worked as a Junior SFDC developer for Healthcare Information System . HealthCare Information System (HIS) provides the Departmental solutions for Healthcare institutions like Hospitals and Primary Care Services all over the world. The administrative functionality includes Registration, Appointments, Labs, ADT, Results Viewing, Scheduling, Billing etc. It contains Oncology, Cardiology, ICU departments. The Departmental functionality includes Prescription, Diet, and Medication.

RESPONSBILITIES

Understanding and analyzing the requirements, and mapping them to Salesforce functionality. Creating/add and manage Users, Roles, Profiles and setting up sharing rules. Involved in Customizing Custom Objects, fields, record types, forms and layouts, custom tabs and

applications. Interacted with customer operations, managers to identify issues and potential areas for

improvements to existing applications. Maintaining Workflow rules and Approvals. Creating Visual force Pages, Apex Classes and Triggers. Involved in writing Test Cases for Classes and Triggers. Involved in code deployments using Change Sets.

ENIVORNMENT

Force.com, Apex, Visual Force Pages, Apex Data Loader and Eclipse.