Final Report Print

Patel Rakesh H.

INTRODUCTION

Banking in India

Banking in India originated in the first decade of 18th

century. The first banks were The General Bank of India, which started

in 1786, and Bank of Hindustan. The oldest bank in existence in India is

the State Bank of India, which originated in the "The Bank of Bengal" in

Calcutta in June 1806. The Reserve Bank of India formally took on the

responsibility of regulating the Indian banking sector from 1935. After

India's independence in 1947, the Reserve Bank was nationalized and

given broader powers. By the 1960s, the Indian banking industry has

become an important tool to facilitate the development of the Indian

economy. At the same time, it has emerged as a large employer.

In the early 1990s the Narasimha Rao government

embarked on a policy of liberalization and gave licenses to a small

number of private banks, which came to be known as New

Generation tech-savvybanks, which included banks such as UTI Bank,

ICICI Bank, IDBI Bank, HDFC Bank etc. Currently, India has 88

scheduled commercial banks (SCBs)

28 public sector banks

29 private banks

31 foreign banks.

They have a combined network of over 53,000 branches and

17,000 ATMs. According to ICRA Limited, a rating agency, the public

sector banks hold over 75% of total assets of the banking industry.

- 1 - United Bank of India

Patel Rakesh H.

HISTORY & DEVELOPMENT OF THE UBI

United Bank of India (UBI) has a pride place in the

economy of the eastern and north-eastern parts of the country. The

Bank which was formed out of the amalgamation of four small banks of

Bengal. One of the constituents of the Banks- Comilla Banking

Corporation Ltd. was established as early as in 1914. Other three

constituents- the Bengal Central Bank Ltd, the Comilla Union Bank Ltd.

and Hooghly Bank Ltd. were established in 1918, 1922 and 1932

respectively. Subsequently, Cuttack Bank Ltd. and Tezpur Industrial

Bank Ltd. got merged with UBI in the year 1961. Hindusthan Mercantile

Bank Ltd. and Narang Bank of India Ltd. were amalgamated with UBI in

1973 and 1976 respectively. Since inception the Bank is known for its

involvement with the economic growth and social development.

UBI with it’s headquarter at Kolkata is predominantly seen

in the eastern and north eastern parts of the country. UBI with its

outstanding performance has created the confidence in itself and it is

that confidence of the people around UBI branches and confidence of

the clients will become the most precious assets in the years to come.

So to build that confidence and to enrich that asset further in the face

of the challenges of the emerging Competitive scenario, UBI is

growing with its involvement and commitments in the overall

development of the country in conformity with the priority accorded by

our Government.


Patel Rakesh H.

Today, the banks are to operate in a more de-regulated

and liberalized environment for which steps are initiated for improvement

of financial strength, enhanced supervision and control and growth in

competitive efficiency. To face the challenges of the 21st century

banking, UBI has devised schemes and developed products which are

more customer friendly and technology oriented. At the same time it has

not lost sight of the importance of rural economy and more particularly

the agriculture and allied activities as well as SME sector which are the

prime source of occupation for our masses.


Patel Rakesh H.

OVERVIEW OF THE UBI

United Bank of India (UBI) is one of the 14 major banks

which were nationalised on July 19, 1969. Its predecessor the United

Bank of India Ltd., was formed in 1950 with the amalgamation of four

banks viz. Comilla Banking Corporation Ltd. (1914), Bengal Central

Bank Ltd. (1918), Comilla Union Bank Ltd. (1922) and Hooghly Bank

Ltd. (1932) (which were established in the years indicated in brackets

after the names). The origin of the Bank thus goes back as far as 1914.

As against 174 branches, Rs. 147 crores of deposits and Rs. 112 crores

of advances at the time of nationalisation in July, 1969, today the Bank

has 1484 branches, over Rs. 54,536 crores of deposits and Rs. 35,727

crores of gross advances as on 31-03-09. Presently the Bank has a

three-tier organisational set-up consisting of the Head Office, 28

Regional Offices and 1484 branches.

After nationalisation, the Bank expanded its branch

network in a big way and actively participated in the developmental

activities, particularly in the rural and semi-urban areas in conformity

with the objectives of nationalisation. In recognition of the role played by

the Bank, it was designated as Lead Bank in several districts and at

present it is the Lead Bank in 30 districts in the States of West Bengal,

Assam, Manipur and Tripura. UBI played a significant role in the spread

of banking services in different parts of the country, more particularly in

Eastern and North-Eastern India. UBI has sponsored 4 Regional Rural

Banks (RRB) one each in West Bengal, Assam, Manipur and Tripura.


Patel Rakesh H.

These four RRBs together have over 1000 branches. United Bank of

India has contributed 35% of the share capital/ additional capital to all

the four RRBs in four different states. In its efforts to provide banking

services to the people living in the not easily accessible areas of the

Sunder bans in West Bengal, UBI had established two floating mobile

branches on motor launches which moved from island to island on

different days of the week. The floating mobile branches were

discontinued with the opening of full-fledged branches at the centres

which were being served by the floating mobile branches.

The Bank has three full fledged Overseas Branches one

each at Kolkata, New Delhi and Mumbai. The operations of 500

branches have been computerised either fully or partially and Electronic

Fund Transfer System came to be implemented in the Bank's branches

at Kolkata, Delhi, Mumbai and Chennai. The Bank has ATMs all over the

country and having Cash Tree arrangement with 11 other Banks.

The name of the RRBs, the location of the Head Office and the name of

the present Chairmen are given in the following table:

Name of the RRB Location of H.O. Name of the Chairman

Bangiya Gramin Vikash Bank

Berhampur, W. Bengal

Sri Samar Sengupta

Assam Gramin Vikash Bank

Guwahati, Assam Sri Ramdev Yadav

Tripura Gramin Bank Agartala, TripuraSri Nilmani

Gangopadhyay

Manipur Rural Bank Imphal, Manipur Sri Umesh Prasad Singh


Patel Rakesh H.

Assam Gramin Vikash Bank has been constituted on

12th January, 2006 following Govt. of India's Notification amalgamating

erstwhile 4 RRBs ,viz.,Pragjyotish Gaonlia Bank, Cachar Gramin Bank,

Subansiri Gaonlia Bank and Lakhimi Gaonlia Bank in the State of

Assam. Recently, on 21st February, 2007, Bangiya Gramin Vikash Bank

has been constituted following Govt. of India's Notification amalgamating

erstwhile 5 RRBs,viz., Gaur Gramin Bank, Mallabhum Gramin Bank,

Sagar Gramin Bank, Nadia Gramin Bank and Murshidabad Gramin

Bank in the State of West Bengal.

These RRBs as on 31.12.06 are having total deposit of

Rs. 5771.33 Cr. and outstanding advance of Rs. 2690.80 Cr. Out of this

advance amount Rs. 1862.64 Cr. is in Priority Sector, which includes Rs.

603.06 Cr. in Agricultural Sector and Rs. 1259.58 Cr. in SSI and other

priority sector and it turns out to be 69%, 22% and 47% of total

outstanding advance respectively.

United Bank of India has a RRB Department headed by a

General Manager to look after and monitor the functioning of the

sponsored RRBs.


Regional Distribution of Branches

6%

4%

5%

4%

64%

17%

East

North East

Central

Western

Northern

Southern

Patel Rakesh H.

Regional Distribution of Branches

(As on 18.12.2009, 1484 Branches: All Under CBS)


East 64%

North East 17%

Central 6%

Western 4%

Northern 5%

Southern 4%

Patel Rakesh H.

BANK PROFILE

1. NAME OF THE BANK : UNITED BANK OF INDIA

2. HEAD OFFICE : KOLKATA-70001

3. TOTAL BRANCHES : 1484

4. WEBSITE : www.unitedbankofindia.com

5. BOARD OF DIRECTORS:

BOARD OF DIRECTORS Name Designation

Shri Satish C. Gupta Chairman and Managing Director

Shri T. M. Bhasin Executive Director

Shri Tulsidas Bandyopadhyay RBI Nominee Director

Dr. R. K. Agarwal C.A Nominee Director

Shri Sanjeev Jindal Government Nominee Director

Shri Praveen Davar Non Official Director

Shri Suprita Sarkar Officers' Employees Director


http://www.unitedbankofindia.com/cmd-profile.asp

http://www.unitedbankofindia.com/praveen-davar.asp

http://www.unitedbankofindia.com/r-k-agrawal.asp

http://www.unitedbankofindia.com/tulsidas-bandyopadhyay.asp

http://www.unitedbankofindia.com/tm_bhasin.asp

Patel Rakesh H.

TIME KEEPING SYSTEM

Time keeping system is most important part of the

banking sector. Thus United Bank of India is a very strict & valuable

about the time. It was all the employee of the United Bank of India reach

in time. The structure of time followed by the United Bank of India as

follow:

FOR MONDAY TO FRIDAY:

Public Hours : 9:30 am To 3:00 pm

Working Hours : 9:30 am To 3:00 pm

FOR SATURDAY:

Public Hours : 9:30 am To 1:00 pm

Working Hours : 9:30 am To 1:30 pm


Patel Rakesh H.

Achievement & Awards

All the branches and extension counters operate under core banking

solution (CBS), covering 100% business.

Bestowed with National Award under Prime Minister Employment

Guarantee programme in north east zone from ministry of MSME,

Government of India.

Recipient of National Award (2008) for the best bank for excellence in

the field of khadi & village industries for east & north zones from

ministry of MSME, Government of India.

Received Golden Jubilee Awards (2007) for the best bank in east and

north east zones for excellence in the field of khadi & village

industries from ministry of MSME, Government of India.


Patel Rakesh H.

ABOUT THE TOPIC (Banking services)

BANKING SERVICES IN INDIA With years, banks are adding services to their customers.

The Indian banking industry is passing through a phase of customers

market. The customers have more choices in choosing their banks. A

competition has been established within the banks operating in India.

With stiff competition and advancement of technology, the

services provided by banks have become more easy and convenient.

The past days are witness to an hour wait before withdrawing cash from

accounts or a cheque from north of the country being cleared in one

month in the south. This section of banking deals with the latest

discovery in the banking instruments along with the polished version of

their old systems.

WHAT IS BANKING SERVICES

Banking regulation act defines banking as a company

which carries on business of banking, that is to say, accepting, for the

purpose of lending or investment, deposits of money from public,

repayable on demand or otherwise and withdrawable to cheque draft,

order or otherwise. Traditional banking services include receiving

deposits, lending money and processing transaction. The basic services


Patel Rakesh H.provided by the bank are saving accounts, loans, time deposits etc. A

commercial bank accepts deposits from customers and makes loans

based on those deposits. Some banks offer ancillary financial services

to make additional profit. For example, Insurance, Trading service,

investment products etc.

The UNITED BANK OF INDIA provides many banking

services which are as under:

Loans

Accounts & Deposits

Other Services.

These all services are mentioned forward individually.


Patel Rakesh H.

LOANS

A loan is a type of debt. All material things can be lent;

this article, however, focuses exclusively on monetary loans. Like all

debt instruments, a loan entails the redistribution of financial assets over

time, between the lender and the borrower.

Acting as a provider of loans is one of the principal

tasks for financial institutions. Legally, a loan is a contractual promise of

a debtor to repay a sum of money in exchange for the promise of a

creditor to give another sum of money. There are two types of loan:

(1) Secured Loan:

A secured loan is a loan in which the borrower pledges

some asset (e.g. a car or property) as collateral for the loan.

(2) Unsecured Loan:

Unsecured loans are monetary loans that are not

secured(credit card, debt personal loans, bank overdrafts, credit facilities

or lines of credit, corporate bonds) These may be available from

financial institutions.


Patel Rakesh H.

The Retail Credit Loans provided by United Bank of India are as under:

United Housing Loan Scheme

United Smart Loan Scheme

United Housing Loan for Pensioners

United Personal Loan Scheme for Salaried Persons

United Demand Loan Scheme

United Personal Loan Scheme for Pensioners

United Festival Loan Scheme

United Tour & Travel Credit Scheme

United Car Loan Scheme

United Consumer Loan Scheme

United Education Loan Scheme

United Shikshak Samman Yojana

United Nari Samman Yojana

United Trade Credit


http://www.unitedbankofindia.com/trade-loan.asp

http://www.unitedbankofindia.com/women-loan.asp

http://www.unitedbankofindia.com/teacher-loan.asp

http://www.unitedbankofindia.com/education-loan.asp

http://www.unitedbankofindia.com/consumer-loan.asp

http://www.unitedbankofindia.com/car-loan.asp

http://www.unitedbankofindia.com/travel-credit.asp

http://www.unitedbankofindia.com/festival-loan.asp

http://www.unitedbankofindia.com/personal-loan-pensioners.asp

http://www.unitedbankofindia.com/taxsaver-loan.asp

http://www.unitedbankofindia.com/personal-loan-salary.asp

http://www.unitedbankofindia.com/housing-loan-pensioners.asp

http://www.unitedbankofindia.com/smart-loan.asp

http://www.unitedbankofindia.com/housing-loan.asp

Patel Rakesh H.

United Housing Loan Scheme

Eligibility:

Any individual aged 21 years or above having regular income.

Purpose:

Purchase of land, purchase or construction of house/ flat.

Renovation/ extension/ repair/ furnishing of house/ flat.

Taking over of existing Housing Loan form other Bank.

Quantum of loan:

Quantum of loan depends on the cost of house/flat,

application’s age, income, repayment capacity etc. The maximum

quantum of loan shall be as follows:

Nature of applicant

Location of house/ flat/ property

Metro UrbanSemi-Urban

RuralRural

For all Categories of Borrowers

100 50 25 15

Margin:-

Minimum 25% of the project cost in all cases.


Patel Rakesh H. Rate of Interest:-

8.00% for 1 st year, 9.00% for 2 nd to 4 th years.

United Car Loan Scheme

Purpose :

Purchase of any Maruti Brand Car from authorized Maruti

Dealer.

Eligibility :

Any individual with gross income of Rs.10,000/- and minimum net

income of Rs.5,000/- per month.

To be eligible the applicant will be required to get minimum score as

per structured scoring Model of United Bank of India.

Quantum of Loan :

Max. Rs.6 lac.

Margin : 10%

Processing Charge: 0.50%

Interest Rate: New Car - 12.00% p.a.

Old Car - 13.00% p.a.


Patel Rakesh H. Repayment:

The loan is to be repaid on the basis of Equated

Monthly Installment (EMI).

United Education Loan Scheme

Purpose:

Educational Loan Scheme has been designed to meet

students’ expenses for higher studies in India and abroad.

Courses Eligible for Study in India:

Graduation Courses : B.A., B.Com, B.Sc., etc.

Post Graduation Courses : Masters and Ph.D.

Professional Courses : Engineering, Medical, Agriculture,

Veterinary, Law, Dental, Management, Computer, etc.

Courses like ICWA, CA, CFA, etc.

Courses conducted by IIM, IIT, IISC, XLRI, NIFT, etc.

Courses offered in India by reputed foreign Universities.

Evening Courses of approved Institutes.


Patel Rakesh H. Other Courses leading to Diploma/ Degree, etc. conducted by

Colleges/ Universities approves by UGC/ Govt./ AICTE/ AIBMS/

ICMS, etc.

Courses Eligible for Study Abroad:

Graduation: For job-oriented professional/ technical courses

offered by reputed Universities.

Post Graduation : MCA, MBA etc.

Courses conducted by CIMA - London, CPA in USA etc.

Quantum of Loan:

1. For study in India : Max. Rs. 10 lac

2. For study abroad : Max. Rs. 20 lac

Repayment of Loan:

The loan is to be repaid in 5 to 7 years after

commencement of repayment. The repayment will commence after a

moratorium/ repayment holiday which is Course period plus 1 year or 6

months after getting job whichever is earlier.

Security :


Patel Rakesh H. Upto Rs. 4.00 Lacs : Nil

Above Rs. 4.00 Lacs and upto Rs. 7.50 lakh: Collateral in the form

of a suitable third party guarantee.

Above Rs. 7.50 lacs: Collateral of suitable value or suitable third

party guarantee.

Rate of Interest: Upto 4.00 lacs 10.25% p.a.

Above Rs. 4.00 lacs 11.00% p.a.

United Festival Loan Scheme

Eligibility:

Any salaried individual (single or joint) aged above 21

years and remaining service to cover the repayment schedule.

Quantum of loan:

Min. Rs. 2,000/- to Max. Rs. 25,000/- subject to 2 times of

Gross monthly income of the borrower and total deductions from

the salary including the EMI for the proposed loan shall not be

more than 60% of gross salary.

Repayment Period: 10 months.

Processing fee: 1% of the loan amount.


Patel Rakesh H. Disposal of the Loan:

Loan application will be disposed within ten days of receipt.

Rate of Interest : 12.50% p.a

United Personal Loan Scheme for Pensioners

Objective:

To extend term loan to senior citizen to meet his family and

personal expenses.

Eligibility:

If a senior citizen is a pensioner of Central and State

Governments, Central and State Governments' Undertakings, Defence

Services, reputed Companies, Educational Institutions (Universities,

Institutes, Schools and Colleges) and drawing pension from the

Branches of the United Bank, then he is eligible for loan under the

Scheme from the Branch, where his pension is paid.

Margin : Nil

Processing Charge : 1%


Patel Rakesh H. Rate of Interest : 12.00% p.a

Disbursement of Loan :

The loan shall be disbursed through your Savings Bank

A/c other than the account in which your pension is credited every

month.

United Mortgage Loan Scheme

Objectives:

Providing loan against mortgage of property to the owner of

the property. The property may be House/ Flat or any other commercial

property but not agricultural land of any other vacant land.

Purpose:

The loan is meant for general purpose of the borrower to

meet any personal/ business requirement except speculations.

Eligibility:

Any individual in the age bracket of 21-65 years having

property to be mortgaged and sufficient income to replay the loan.

Company, Partnership firm, Co-operative Society and Trust are,


Patel Rakesh H.however, not eligible of the loan. Third party property also cannot be

mortgaged for taking a loan.

Quantum of loan:

Term Loan - Maximum Rs.15.00 Lac

Margin: 40.00%

Rate of Interest : 13.25% p.a

AGRICULTURE (RURAL) LOANS

Agriculture loan is a loan which are provided by the

mainly government bodies, co-operative bodies and also some private

players. The United Bank of India is also providing agriculture loan. It is

a loan, which is provided to the farmers, land holders and other rural

people for different crops, vehicles, equipments etc.

There are many types of Agriculture Loan (Rural Credit

Loan) provided by United Bank of India, which are as under:

Kisan Credit Card

United Krishi Laghu Paribahan Yojana

United Krishi Sahayak Yojana

United Gramyashree Yojana


http://www.unitedbankofindia.com/gramyashree.asp

http://www.unitedbankofindia.com/krishi-sahayak-yojana.asp

http://www.unitedbankofindia.com/krishi-laghu-paribahan.asp

http://www.unitedbankofindia.com/kisan-credit-card.asp

Patel Rakesh H.Self Help Group

Gramin Bhandaran Yojana

Golden Jubilee Rural Housing Finance Scheme

United Bhumiheen Kisan Credit Card

United Gramin Sahaj Credit Card

United Sahaj Rin Yojana

Kisan Credit Card

Objective:

The scheme aims at providing adequate and timely credit

for the comprehensive credit requirements of farmers for taking up

agriculture and allied activities for short term under single window. The

passbook provided to KCC holders.

Area of operation:

All rural and semi urban branches.

Eligibility:

Short term crop loans to farmers those who are owner

cultivators/share-croppers/bargadars.


http://www.unitedbankofindia.com/sahaj-rin-yojana.asp

http://www.unitedbankofindia.com/gramin-sahaj-credt-card.asp

http://www.unitedbankofindia.com/bhumiheen-kisan-credit-card.asp

http://www.unitedbankofindia.com/rural-housing-finance.asp

http://www.unitedbankofindia.com/gramin-bhandaran.asp

http://www.unitedbankofindia.com/self-help-group.asp

Patel Rakesh H. KCC schemes also cover the term credits for agriculture and allied

activities.

KCC is issued to individual borrower only on merit and not to

corporate body society, association, club, group etc.

Credit limit:

Minimum credit limit should be Rs.25000/- and maximum

Rs.10.00 lac.

Validity: The credit card will be valid for 5-7 years.

United Gramyashree Yojana

Objective:

For all kinds of agricultural, allied and other productive

activities like dairy, poultry, fishery, sericulture, bio-gas, high-tech

agriculture, Setting up of agri-business/agri-clinic, purchase of land for

agricultural purposes.

Area of operation:

All rural and semi urban branches.

Eligibility:

Existing medium term farm borrowers with good track

record for the last 3 years, woman family members of such borrowers.


Patel Rakesh H. Repayment:

Repayment period of loans under agriculture and allied

activities will be guided by NABARD's repayment schedule for farm loan.

Quantum of loan:

Maximum upto the amount of the original loan repaid by the existing

borrower without further security.

Maximum of Rs.50,000/- in case of woman family member.

ADVANCES

Year Rs. In crore

Mar'07 22640.45

Mar'08 28151.68

Mar'09 35728.24

Sep'09 41219.12


Advances

22640.4528151.68

35728.24 41219.12

05000

1000015000200002500030000350004000045000

Mar'07 Mar'08 Mar'09 Sep'09

Year

Rs.

In

cro

re

Patel Rakesh H.

ACCOUNTS & DEPOSITS

A deposit account is a current account, savings account, or

other type of bank account, at a banking institution that allows money to

be deposited and withdrawn by the account holder. These transactions

are recorded on the bank's books, and the resulting balance is recorded

as a liability for the bank, and represent the amount owed by the bank to

the customer. Some banks charge a fee for this service, while others

may pay the customer interest on the funds deposited.

The United Bank of India offers different types of

accounts & deposits are as under:

United Tax Savings Growth Plan


http://www.unitedbankofindia.com/deposit-schemes.asp#GrowthPlan

http://en.wikipedia.org/wiki/Interest_(finance)

http://en.wikipedia.org/wiki/Liability_(financial_accounting)

http://en.wikipedia.org/wiki/Money

http://en.wikipedia.org/wiki/Bank

http://en.wikipedia.org/wiki/Savings_account

http://en.wikipedia.org/wiki/Current_account_(banking)

Patel Rakesh H.United Tax Savings Income Plan

United Bonanza Savings Schemes

Fixed Deposits

United Bonanza Current Deposit Schemes

United Flexi Deposit Schemes

United Anand Deposit Schemes

Capital Gains Accounts Schemes

Savings Bank Account

United Children Savings Account

United Current Deposit Account

United Gold and Platinum Current Deposit Schemes

United Tax Savings Income Plan - FD Type

Features:

An assessee can invest in such deposit scheme of the bank a

minimum of Rs.100/- or any amount in multiples of Rs.100/- upto a

maximum of Rs.1,00,000/- and in a financial year, commencing

from 1st April every year.

The amount so invested by an individual or HUF, is eligible for

deduction under section 80C of Income Tax, 1961.

Eligibility:


http://www.unitedbankofindia.com/deposit-schemes.asp#UnitedGoldandPlatinumCurrentDepositScheme

http://www.unitedbankofindia.com/deposit-schemes.asp#United%20Current%20Deposit%20Account

http://www.unitedbankofindia.com/deposit-schemes.asp#UnitedChildrenSavingsAccount

http://www.unitedbankofindia.com/deposit-schemes.asp#SavingsBankAccount

http://www.unitedbankofindia.com/deposit-schemes.asp#CapitalGainsAccountsScheme

http://www.unitedbankofindia.com/deposit-schemes.asp#UnitedAnandDepositScheme

http://www.unitedbankofindia.com/deposit-schemes.asp#UnitedFlexiDepositScheme

http://www.unitedbankofindia.com/deposit-schemes.asp#UnitedBonanzaCurrentDepositScheme

http://www.unitedbankofindia.com/deposit-schemes.asp#FixedDeposits

http://www.unitedbankofindia.com/deposit-schemes.asp#UnitedBonanzaSavingsScheme

http://www.unitedbankofindia.com/deposit-schemes.asp#IncomePlan

Patel Rakesh H. Individual either single or joint or in the name of HUF.

When Minor is an IT Assessee holding PAN, deposit can be

opened singly in the name of Minor operated by himself/herself or

by Guardian as per normal norms of the Bank.

Rate of Interest:

8.00% p.a. calculated on quarterly rests.

Payment of Interest:

For United Tax Savings Income Plan, interest will be

paid periodically i.e. Monthly, Quarterly, Half-Yearly or Yearly. On

maturity, principal amount would be paid.

Fixed Deposits

In this account the amount remains fixed for a

predetermined period of time and the interest is payable monthly,

quarterly, half yearly, yearly or on maturity as per the desire of the

account holder. Period options available from 15 days to 120 months.


Patel Rakesh H.

Savings Bank Account

A savings bank account may be opened in the name of

individual or in the names of two or more individuals to be operated

jointly or severally. A savings bank account can be opened in the name

of a minor to be operated by the minor himself/ herself when he or she is

aged 13 or above. Interest as applicable is applied to the accounts in

June and December each year.

United Flexi Deposit Schemes

Eligibility:

Account may be opened in the name of individuals, sole

proprietorship concern, partnership firm, association, clubs, societies,

trust, companies, etc. The illiterate, minor, blind persons are not eligible

to open account under this scheme.


Patel Rakesh H. Rate:

Quantum of monthly installment is flexible. The

depositors shall have to choose a core monthly installment which is the

minimum amount that has to be deposited compulsorily as minimum

installment in any month. The amount of core installment is to be Rs.

50/- or in multiple thereof. In any particular month, monthly installment

will not exceed 10 times of the core amount.

Period of Deposit:

Period of deposit shall be for any period between 1 to

10 years in multiple of complete years.

Advantage:

1. Interest earned under this scheme is not subject to TDS.

2. Monthly installment is flexible.

United Current Deposit Account

A Current account may be opened by

1. An individual.

2. Two or more individuals jointly.

3. Joint Hindu Family.

4. A sole proprietorship firm.

5. A limited company.


Patel Rakesh H.6. An agricultural farm, poultry etc.

7. A local body such as municipality etc.

8. An executor or executors, an administrator or administrators, a

trustee or trustees.

9. A school or college or a club, society or association.

10. A partnership firm.

United Gold & Platinum Current Deposit Scheme

Public and Private Limited Companies, Corporate,

Whole Sellers, Traders, Hospitals and Nursing Home, Firms engaged in

service industry, partnership firm, proprietorship firm and individuals,

etc.


Patel Rakesh H.

Average balance to be maintained at the locations:

1. United Gold Current:

a. Rural/ Semi urban : Quarterly average balance to be maintained -

Rs.20,000/-

b. Urban/ Metro : Quarterly average balance to be maintained -

Rs.50,000/-

2. United Platinum Current:

Monthly average balance of Rs. 1.00 lac (for all locations).

NRI ACCOUNTS

If NRI person (a non-resident foreign citizen and Indian

origin) wants to open his bank account in Indian bank then the United

Bank of India can give the facility to open the account in indian bank and

invest his money in Indian bank. The Reserve Bank of India and


Patel Rakesh H.Government of India has granted general permission for certain kinds of

investments like Bank Deposits to the NRI person.

The NRI services offered by United Bank of India to the

NRI person are as follow:

Resident Foreign Currency (Domestic) Account:

NRI External Account

Foreign Currency Non-Resident A/C Non-Resident Ordinary Account (NRO)

Resident Foreign Currency Account (RFC)

Resident Foreign Currency(Domestic) Account

A person can open a non-interest bearing Resident

Foreign Currency (Domestic) Account denominated in foreign currency

by depositing foreign currency (a) Saved from your trip abroad (b)

Received as gift from person/s during their visit to India.


Patel Rakesh H. The balances held in the account can be used for any

purpose for which foreign exchange can be bought from a bank in India.

Special Features of liberalized schemes:

1. Endorsement of foreign exchange purchased on passport is

optional.

2. International Credit Cards/ ATM Cards/ Debit Cards can be used

outside India for making payment for permissible expenses/

permissible imports to the extent of limit of the card.

3. Foreign exchange can be purchased from any of our authorized

branch by deposit of cash if foreign exchange is equivalent to INR

50000/- only, otherwise payment has to be made by way of a

crossed cheque/demand draft only.

Foreign Currency Non-Resident A/C

Eligibility:

Non-Resident Indians(NRI) and Persons of Indian Origin

(PIO), singly and/ or jointly with a non resident only.


Patel Rakesh H. Currency of Deposit:

US Dollar, Pound & Euro.

Forms of deposit:

Term Deposit only.

Period of Deposit:

Minimum 1 Year to Maximum 5 Years.

Rate of Interest:

As published from time to time.

Advantages:

In terms of prevailing provisions of Income Tax Law, interest income

from such deposits is exempt from Income Tax. Balances held in

such accounts are also exempt from Wealth Tax. Further, gifts made

to close relatives are free from Gift Tax.

Facility of automatic renewal of deposits on maturity period and safe

custody of deposit receipts are also available in UBI.

Non-Resident Ordinary Account (NRO)

Eligibility:

Non-Resident Indians(NRI) and Persons of Indian Origin

(PIO), singly and/ or jointly with a Non-Resident/ Resident.


Patel Rakesh H. Form of Deposit:

Savings/ Current/ Recurring/ Term Deposit

Period of Deposit:

Maximum of 10 Years in case of Term Deposits.

Rate of Interest: As applicable from time to time. Features:

Joint Account with Resident Indian permissible.

Loan facility against security of Recurring/ Term Deposit.

Facility of automatic renewal of deposits on maturity and safe

custody of deposit receipt is also available.

DEPOSITS


Patel Rakesh H.

OTHER BANKING SERVICES OF UBI


Year Rs. In crore

Mar'07 37,167

Mar'08 46,971

Mar'09 54,535.90

Sep'09 64739.55DEPOSITS

37,167

46,971

54,535.9064739.55

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

Mar'07 Mar'08 Mar'09 Sep'09

Year

Rs.

in c

rore

Patel Rakesh H. Other services are a service given by bank other than the

general banking services like Loans & Advances, Account & Deposits

etc. The Other service include services like collection of tax, E-Payment,

life insurance, otlas(online tax a

ccounting system), mobile service etc.

The United Bank of India also provide all these types of

services which are mentioned below:

United International ATM cum VISA Debit Card

Collection of Tax

Corporate Banking

E-Payment

Internet Banking

United Ujjwal Bhawishya Insurance

Safe Deposit Locker

United Demat

Online Tax Accounting System (OTLAS)

United Mobile Services

United Telebanking


Patel Rakesh H.

United International ATM cum VISA Debit Card

Carry the customer’s Bank account in his wallet thus giving him

complete and instant access to the money in his account without

the hassles of carrying cash.

"United International Debit Card" the ATM cum VISA debit card of

the bank provides access to customers account from anywhere

and at any time.

Every purchase and ATM transaction appears in customer

passbook / statement of accounts, so that he can track his

spending.

The customer of member banks can use their ATM

card at any ATMs of member Banks. There are 12 member Banks under

CashTree Network. In addition to this customer can have access to

more than 18000 VISA enabled ATMs in India and more than one million

ATMs across 221 countries worldwide.

Above all customer can enjoy his shopping/ dinning and pay

through the card in more than 100000 VISA accredited shops

establishment in India and more than 30 million worldwide.

United International Visa Debit card is issued Free of Charges.


Patel Rakesh H.

Collection of Tax

The bank accepts direct tax like Income Tax, Corporate

Tax, Wealth Tax, Gift Tax, Estate Duty, Indirect tax like Excise duty,

Customs duty and Service Tax and State Tax like Sales tax and

Professional Tax through the designated branches. Tax payers are

required to fill up the respective Challans correctly for prompt credit of

the Tax amount to Govt. A/c. In case of payment by cheque, double

stamping of dates indicating the date of tender and date of realization of

cheque is affixed on the Challan and the Challan is released after

realization. If the assessee reports loss of receipted copy of Challan, its

duplicate is not issued. Instead a certificate is issued recording the

details of Tax payment.

E-Payment

Payment of Service Tax through `e-payment' has been

made mandatory w.e.f. 01.10.2006 for the tax payers paying Service

Tax of Rs. 50.00 lacs and above in a year. The bank offers `e-payment'

facility through internet banking for payment of Service Tax at specified

branches.


Patel Rakesh H.

Corporate Banking

Corporate Business Group at Head office, Kolkata caters

to the needs of large Corporate, NBFCs, Housing Finance Companies

etc. providing a wide range of financial products/services with

requirements exceeding Rs.25.00 Crores in the form of :

I) Term loans to fund capital expenditure for setting up new units,

expansion and modernization projects, under Infrastructure and non-

Infrastructure Sectors.

II) Working capital finance to various Units.

III) Corporate Loans for a variety of business related purposes.

IV) Export Credit.

Proposals from the Corporates will be handled directly at

Corporate Business Group ensuring speedy disposal.


Patel Rakesh H.

Internet Banking

'United Online' internet banking service of United Bank

of India is a latest value added service introduced for his account holder.

"Internet Banking" refers to the internet banking service offered by UBI

to the user including services such as enquiry about balance in the

Account, details about transactions in the Account(s), statement of

Account, transfer of funds and any other service as UBI may decide to

provide from time to time through internet. It provides services such as:

1. Query Mode:

a. Account view.

b. Cheque Inquiry Status

c. Statement of account.

2. Fund Transfer Mode:

a.To own account.

b. To third party account of Internet enabled Branch of UBI.

3. Payment of Taxes Mode:

a . E-Payment of Indirect Tax (Central excise & service Tax)

b. E-payment of Direct Tax

c. E-payment of Commercial Tax


Patel Rakesh H.

United Ujjwal Bhawishya Insurance

United Bank of India is proud to offer a range of Life

Insurance solutions from Tata AIG Life Insurance Company Limited.

Tata AIG Life Insurance Company Limited (Tata AIG Life)

is a joint venture company, formed by the Tata Group and American

International Group, Inc. (AIG). Tata AIG Life provides insurance

solutions to individuals and corporate. Tata AIG Life Insurance Company

was licensed to operate in India on February 12, 2001 and started

operations on April 1, 2001.

The life insurance solutions from Tata AIG with United

Bank of India have been especially developed to overcome any

unexpected event and help cater to all people’s financial needs – Child’s

education, Child’s marriage, person’s retirement or protection for his

family from uncertainties.


Patel Rakesh H.

Locker

Safe Deposit Locker is an important service which gives the

customer a facility for safe keeping of articles by hiring a locker from

the Bank. Locker facility is primarily intended for the benefit of

account holders giving by the bank.

One or more individuals, firms, companies and other associations

may hire a locker.

The lockers are of different sizes and the rate of rent varies with the

size of the locker. All rents are payable in advance within due date.

The applicant who has been allotted a locker may keep a deposit (but

not as a condition for allotment), the annual interest from which would

take care of the annual rent of the locker.

Those who opt for annual payment and default in payment will not be

allowed to operate the locker till the arrear rent is cleared.

Nomination facility is available for Safe Deposit Lockers also.


Patel Rakesh H.

OTLAS

Online Tax Accounting System (OTLAS) was

introduced in United Bank of India w.e.f. 01.06.2004 for collection of

Direct Tax. Under this system tax payers can make payment maintained

with the branch or by a cheque/ draft drawn on the same branch or

another bank branch at the same center where the payment is made.

The payment can also be made by outstation cheque/ draft. In that case

the Challan will be handed over to the tax payer after realisation of the

proceeds of payment by Cheque. While depositing tax, identical

information is to be furnished in both parts of the Challan. Quoting of

PAN/ TAN by the taxpayer is mandatory for prompt credit of the tax to

Govt. A/c.

United Demat

United Bank of India offers Depository Services, "United

Demat" with its own server attached to the Premier Depository, Central

Depository Services (India) Ltd. (CDSL).

Initially "United Demat" has been launched in nine

branches spread across the country.


Patel Rakesh H.

United Mobile Services

United Mobile Service is available to customers of

selected branches. The facility is provided by using SMS (Short

Messaging Service) technology. So if persons have mobile phone and

registered as a user of this facility, they can avail this service from any

location in India and abroad.

Facilities available under the Scheme are:

Balance Inquiry

Mini Statement of Accounts

Cheque Status Inquiry

Inquiry relating to maturity of Term Deposits

Cheque Book Request

The facility can store his/her mobile number also

(optional) and in such situation, he/she need not state his account type

and account number for availing the facility.


Patel Rakesh H.

United Telebanking

Facilities and Operational procedure:

The major facilities available are as follows:

Balance enquiry

Last 5 transactions enquiry

Mini Statement through fax/e-mail

Bank product related information

Fund transfer within linked account

PIN Change.

ATM and Branch location details by fax

Operational Procedure:

1. Customers willing to apply for Telebanking facilities have to fill up

the application and the same has to be submitted to the respective

branch, where the customer is having the account.

2. The Customer shall self generate the PIN by dialing 033-22428940

3. PIN to be generated between 10 AM to 6 PM on any working day,

after 24 hours of submission of application.


Patel Rakesh H.

EXIM PRODUCTS AND SERVICES

Product and Services for Exporters:

Pre-shipment finance in Rupee and foreign currency. Post-shipment finance in Rupee and foreign currency. Exporters' Gold Card Scheme. All types of remittances as permissible under FEMA 1999. Competitive and finer exchange rates/ Service charges. Exchange Earners Foreign Currency (EEFC) accounts facility.

Products and Services for Importers:

Establishment of Import letters of credit for imports into India.

Arrangement of buyer's credit at competitive rates.

Handling of Import Bills on collection basis.

Remittance of advance payment against Imports.

Issuance of Guarantees as permissible under FEMA.


Patel Rakesh H. Credit reports on overseas suppliers.

Competitive and finer exchange rates/ service charges.

Remittances

Demand Drafts / Banker's Cheque:

1) Application for purchase of Demand Draft may be made by a

duly filled in form signed by the applicant (with address) giving

full particular of the Draft intended to be purchased.

2) Exchange shall be charged as per Bank's schedule of charges.

3) No bearer Draft will be issued.

Telegraphic Transfer:

1) A Telegraphic Transfer is a form of remittance, which is advised

by telegram, telex or fax machines.

2) The fundamental principles of such transfer are otherwise

identical with the Mail Transfer.


Patel Rakesh H.3) Drawee Branches afford credit of Telegraphic Transfer to

customers account within a maximum period of 2 days from the

date of deposit of funds for TT.

4) Exchange shall be charged as per Bank's schedule of charges.

ECS (Electronic Clearing Services)

What is Electronic Clearing Service (Debit Clearing &

Credit Clearing)?

The Reserve Bank of India has introduced the

Electronic Clearing Service (Debit) Scheme to provide faster method of

effecting periodic and repetitive payment by direct debit to customers

accounts (duly authorised) thereby minimizing paper transactions and

increasing customers satisfaction and Electronic Clearing Service

(Credit) Scheme to provide institutions having to make large number of

payments (such as Interest/Dividends) can directly deposit the amount

into the bank accounts of the share-holders/ depositors/ investors

without having to issue paper instruments involving printing of warrants

(in costly MICR formats) dispatching them by post (most often by Regd.

Post).

Benefits under ECS (Debit) & ECS (Credit):


Patel Rakesh H. Faster collection of bills by the Companies and better Cash

management by them.

Eliminates the need to go to the collection centres/banks by the

customers and no need to stand.

Automatic debiting/crediting to the accounts once the mandates are

given by the customers to that effect cuts down the procedural

delay.

Loss of instruments in transit or fraudulent encashment there of

totally eliminated

Payment on due date.

Limit:

There would be no per transaction limit for ECS, EFT

transactions with effect from November, 01, 2004.

Service Charge:

To encourage electronic mode of payment which is fast

and efficient, Service Charge for ECS for beneficiary is free of cost and

for user is negotiable.


Patel Rakesh H.

EFT (Electronic Fund Transfer)

What is RBI EFT System?

RBI EFT is a scheme introduced by Reserve Bank of

India (RBI) to help banks offer their customers money transfer service

from account to account of any bank branch to any other bank branch.

The EFT system presently covers all the branches of 27 Public Sector

Banks, Selected Scheduled Commercial Banks, Scheduled State Co-

operative Banks and Scheduled Urban Co-operative Banks.

Any Limit on the amount of individual transaction?

There would be no per transaction limit for ECS, EFT

transactions with effect from November 01, 2004.

Service Charge:

Upto Rs.10000/-, Rs. 35/- per transaction.

Above Rs.10000/- to Rs.100000/-, Rs.3/- per thousand.

Above Rs.100000/-, Rs.2.50 per thousand.


Patel Rakesh H.

National Electronic Fund Transfer (NEFT)

United Bank of India has joined live operation of NEFT in

16.08.2006 as informed by R.B.I. With addition of United Bank of India,

RBI NEFT membership goes to 34 banks with 6623 branches of which

36 branches of (UBI) are participating in NEFT Live Operation.

There are four batches of NEFT daily at 9.30 A.M., 10.30

A.M., 12.00 Noon & 4.00 P.M. on weekdays and 9.30 A.M., 10.30 A.M.

& 12.00 Noon on Saturdays.

NEFT is credit pushed transaction i.e. only credit can be

sent, debit cannot be raised. Only Inter Bank transactions (i.e. within

Bank branches of other Banks) are routed through NEFT.

United Bank of India, Mumbai Branch will act as NEFT

Service Branch, RBI Mumbai will act as NEFT Centre and IBR

Department, H.O. will act as Bank's Service Centre. Net amount will be

debited/credited to the Bank A/c of the Bank at NEFT Centre of RBI.


Patel Rakesh H.

UBI POLICES

Mediclaim Insurance Scheme for Retired Employees

1. Company to extend the Mediclaim facility:

Bajaj Allianz General Insurance Co. Ltd.

2. Objective:

To extend mediclaim insurance benefits upto a maximum

limit of Rs.1.5 lacs on floater basis to each of the retired employees and

his/her spouse who would become the member of the scheme for

treatment in India against payment of Premium of Rs.2928/-.

3. Family: Retired employee himself/herself and his/her spouse.

4. Maximum Entry Age Limit: 80 years.

5. Disease: Any illness, ailment, disease or injury warranting

hospitalization. All pre-existing diseases will remain covered.

6. Pre & Post Hospitalisation period: 30 days as pre-hospitalisation

and 60 days post-hospitalization period.

7. Room Tariff Per Day: Rs.750/-(for ICU/ICCU-Rs.2,000/- &

Cataract Operation- Rs.7,500/-)

8. Minimum Group Size: 1000 retired employees.


Patel Rakesh H.

Policy on Collection of Cheques/Instruments

Keeping in view the technological progress in payment

and settlement systems and the qualitative changes in operational

systems and processes that have been undertaken by a number of

banks, the Reserve Bank of India had, with effect from 1st November

2004, withdrawn its earlier instructions to commercial banks on (i)

Immediate Credit of local/outstation cheques, (ii) Interest Payment for

Delayed Collection.

Immediate Credit of Local Cheques / Instruments:

Branches / extension counters of the Bank will provide

immediate credit for Local / Outstation Cheques / Instruments upto an

aggregate value of Rs.15,000/- and in case of Prepaid Instruments like

DD / PO / Bankers’ Cheque / Dividend Warrants /etc. and also Cheques

issued by Govt.Depts. / Undertakings, PSU, etc.upto an aggregate value

of Rs.20,000/-

Payment of Interest for delayed Cheques:

As part of the compensation policy, the Bank will pay

interest to its customer on the amount of collection instruments in case

there is delay in giving credit beyond the time period.


Patel Rakesh H.

SCOPE OF THE STUDY

Each and every project study along with its certain

objectives also has scope for future. And this scope in future gives to

new researches a new need to research a new project with a new

scope. Scope of the study not only consist one or two future business

plan but sometime it also gives idea about a new business which

becomes much more profitable for the researches then the older one.

Scope of the study could give the projected scenario for

a new successful strategy with a proper implementation plan. Whatever

scope I observed in my project are not exactly having all the features of

the scope which I described above but also not lacking all the features.

Research study could give an idea of network expansion for capturing

more market and customer with better services and lower cost, with

out compromising with quality.

In future customer requirements could be added with the product and

services for getting an edge over competitors.

Consumer behavior could also be used for the purpose of launching a

new product with extra benefits which are required by customers for

their account (saving or current) and/or for their investments.

Factors which are responsible for the performance for bank can also

be used for the modification of the strategy and product for being

more profitable.


Patel Rakesh H.

OBJECTIVE OF THE STUDY

Project study which is being conducted by me is not only

a formality for the fulfillment of the t.y.b.b.a. project report, But being a

management student and a good employee I tried my best to extract

best of the information available in the market. The objectives which are

being covered by me in this project are as following-

To Understand how banking activities actually takes place.

To know the concept of loan, deposits & other services.

To gain an insight and in depth knowledge about banking

products/Services.

To know how the other services provided by bank to its customer.

To know the customer’s interest in bank’s various products.

To have an insight into the attitudes and behaviors of customers.

To access the degree of satisfaction of the consumers.


Patel Rakesh H.

LIMITATIONS OF THE STUDY

Although the study was carried out with extreme

enthusiasm and careful planning there are several limitations, which

handicapped the research viz,

1. Time Constraints:

The time stipulated for the project to be completed is less

and thus there are chances that some information might have been left

out, however due care is taken to include all the information needed.

2. Sample size:

Due to time constraints the sample size was relatively

small and would definitely have been more representative if I had

collected information from more respondents.

3. Accuracy:

It is difficult to know that all the respondents gave

accurate information; some respondents tend to give misleading

information. And the tool, used for research is structured questionnaire

which may give the instrumental error if any question has not been

understood by the individual.

4. Difficult to find respondents:


Patel Rakesh H. It was difficult to find respondents as they were busy in

their schedule, and collection of data was very difficult. Therefore, the

study had to be carried out based on the availability of respondents.

RESEARCH

Meaning of Research

Research in common parlance refers to a search for

knowledge. Once can also define research as a scientific and systematic

search for pertinent information on a specific topic. In fact, research is

an art of scientific investigation. Redman and Mory define research as a

“systematized effort to gain new knowledge.”

According to Clifford woody research comprises

defining and redefining problems, formulating hypothesis or suggested

solutions; colleting, organizing and evaluating data; making deductions

and reaching conclusions; and at last carefully testing the conclusions to

determine whether they fit the formulating hypothesis. Research is, thus,

an original contribution to the existing stock of knowledge making for its

advancement. It is the pursuit of truth with the help of study, observation,

comparison and experiment.

In short, the search for knowledge through objective

and systematic method of finding solution to a problem is research. The

systematic approach concerning generalization and the formulation of a

theory is also research.

As such the term ‘research’ refers to the systematic

method consisting of enunciating the problem, formulating a hypothesis,


Patel Rakesh H.collecting the facts or data, analyzing the facts and reaching certain

conclusions either in the form of solutions towards the concerned

problems or in certain generalizations for some theoretical formulation.

RESEARCH DESIGN

The formidable problem that follows the task of defining

the research problem is the preparation of the design of the research

project, popularly known as the “research design”. Decisions regarding

what, where, when, how much, by what means concerning an inquiry or

a research study constitute a research design. “A research design is the

arrangement of conditions for collection and analysis of data in a

manner that aims to combine relevance to the research purpose with

economy in procedure.” In fact, the research design is the conceptual

structure within which research is conducted; it constitutes the blueprint

for the collection, measurement and analysis of data. As such the design

includes an outline of what the researcher will do from writing the

hypothesis and its operational implications to the final analysis of data.

The best suitable research designs for my study is

Descriptive design which one of the most important and widely used

design in research. The studies concerned with the characteristics of

individual or group are the examples of descriptive research studies.

Most of the social research comes under this category. The aim of this

study is to obtain complete and accurate information from the individual

or group.


Patel Rakesh H.

METHOD OF DATA COLLECTION

To know the response, the researcher used

questionnaire method. It has been designed as a primary research

instrument. Questionnaires were distributed to respondents and they

were asked to answer the questions given in the questionnaire. The

questionnaires were used as an instrumentation technique, because it is

an important method of data collection. The success of the

questionnaire method in collecting the information depends largely on

proper drafting. So in the present study questions were arranged and

interconnected logically. The structured questionnaire will reduce both

interviewers and interpreters bias. Further, coding and analysis was

done for each question’s response to reach into findings, suggestions

and finally to the conclusion about the topic.


Patel Rakesh H.

TYPES OF DATA

For the purpose of project, data is very much required

which works as a food for process which will ultimately give output in the

form of information. So before mentioning the source of data for the

project I would like to mention that what type of data I have collected for

the purpose of project and what it is exactly.

PRIMARY DATA:

Primary data are those collected by the investigator

himself for the first time and thus they are original in character, they are

collected for a particular purpose. A well-structured questionnaire was

personally administrated to the selected sample to collect the primary

data.

SECONDARY DATA:

Secondary data are those, which have already been

collected by some other persons for their purpose and published.

Secondary data are usually in the shape of finished products. Two types

of secondary data were collected for the preparation of the project work:

Internal Data was generated from company’s brochures, manuals

and annual reports.


Patel Rakesh H. External Data, on the other hand, was generated from magazines,

research books, intranet and internet (websites).

Research Method

Descriptive Method

A descriptive study tries to discover answers to the

questions who, what, when, where, and, sometimes, how. The

researcher attempts to describe or define a subject, often by creating a

profile of a group of problems, people, or events. Such studies may

involve the collection of data and the creation of a distribution of the

number of times the researcher observes a single event or characteristic

(the research variable), or they may involve relating the interaction of

two or more variables. Organizations that maintain databases of their

employees, customers, and suppliers already have significant data to

conduct descriptive studies using internal information. Yet many firms

that have such data files do not mine them regularly for the decision-

making insight they might provide.

This descriptive study is popular in business research

because of its versatility across disciplines. In for-profit, not-for-profit and

government organizations, descriptive investigations have a broad

appeal to the administrator and policy analyst for planning, monitoring,

and evaluating. In this context, how questions address issues such as

quantity, cost, efficiency, effectiveness, and adequacy. Descriptive

studies may or may not have the potential for drawing powerful


Patel Rakesh H.inferences. A descriptive study, however, does not explain why an event

has occurred or why the variables interact the way they do.

SAMPLE METHOD:

Convenience sampling method is used for the survey of

this project. It is a non-probability sample. This is the least reliable

design but normally the cheapest and easiest to conduct .In this method

Researcher have the freedom to choose whomever they find, thus the

name convenience.

SAMPLE SIZE:

Sample size denotes the number of elements selected

for the study. For the study, 50 respondents were selected at random.

SAMPLING METHOD:

A sample is a representative part of the population. In

sampling technique, information is collected only from a representative

part of the universe and the conclusions are drawn on that basis for the

entire universe. A convenience sampling technique was used to collect

data from the respondents.

DATA COLLECTION METHODS:-

Data is collected by survey method through filled questioners.

RESEARCH INSTRUMENTS:-


Patel Rakesh H. Questionnaire design to gather the information from

respondents having multiple choice questions, open-ended questions.

ANALYSIS (Through Questionnair)

Q: 1 How Do you come to know about UBI bank?

1. Marketing

2. Ad’s

3. Exhibition

4. Word of mouth

5. Others

Result: Most of them know to UBI bank by Marketing and Exhibition, very less

percentage know by word of mouth & ads.

Q:2 Which factors play an important role while opening an account?

1. Ad’s

2. Special offer

3. Operational staff

4. Convincing power

5. Credibility of Bank


52%

10%

30%

3%

5%

0%

10%

20%

30%

40%

50%

60%

Marketing Ad’s Exhibition

Word ofmouth

Others

10%

20%

5%

52%

13%

0%

10%

20%

30%

40%

50%

60%

Patel Rakesh H.

Result: Most of the respondents thinks that credibility of bank play a important role

to bring customers.

Q:3 Do UBI bank provides these services faster than another Bank?

1. Yes

2. No

Result: Most of the respondents think UBI bank provide faster service than other

banks.

Q:4 Are you facing any problem while maintain your account at UBI bank?

1. Yes

2. No


35%

65%

0%

10%

20%

30%

40%

50%

60%

70%

Yes No

8%

92%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Yes No

Patel Rakesh H.

Result: Very less respondents are facing problems for maintain the account.

Q: 5 Do you want to suggest any improvements in UBI bank?

1. New Branches

2. Extra charges

3. Fast Service

4. Monthly Statement

5. Others

Result: Equal number of person suggests opening new branches and providing fast

service and very less suggest about extra charges and monthly charges.

Q:6 Do you think that UBI Bank is a safe place for your money?

1. Yes

2. No


27%

10%

27%30%

6%

0%

5%

10%

15%

20%

25%

30%

35%

New Bra

nche

s

Extra

char

ges

Fast S

ervic

e

Mon

thly

State

ment

Other

s

5%

95%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Yes No

Patel Rakesh H.

Result: Most of the respondents are think that UBI Bank is a safe place for money.

Q: 7 DO you think UBI Bank needs more advertisement?

1. Yes

2. No

Result: The 55% of respondents think that UBI Bank need more advertisement and

45% respondents think that UBI Bank need not more advertisement.

Q: 8 Your level of satisfaction of the banking services given by UBI Bank

1. Very Satisfied

2. Satisfied

3. Normal

4. Dissatisfied

5. Very dissatisfied


45%

55%

0%

10%

20%

30%

40%

50%

60%

Yes No

68%

20%

8% 3%1%

0%10%

20%30%

40%50%

60%70%

80%

Very S

atisf

ied

Satisf

ied

Normal

Dissatis

fied

Very d

issati

sfied

Patel Rakesh H.

Result: Most of the respondents are very satisfied with the banking services given

by UBI bank.

FINDINGS

1. Most of the persons satisfied with saving account, they do not want to

invest in other products of bank.

2. Most of the persons accounts running satisfactory in UBI Bank.

3. Bank provides faster service than other private and public sector

banks.

4. Loan is any amount borrowed from the financial institution or bank

against keeping some property as security.

5. Each and Every person is aware of loan and its types.

RECOMMENDATIONS

1. UBI bank should open new branches in rural areas.

2. Extra charges should reduce.

3. Staff should more cooperative than before.

4. Force on selling other products like fixed deposit, insurance policy to

their customers.


Patel Rakesh H.

CONCLUSION

Having known deeply about the United Bank of India

one (i) can definitely say that its future is very bright. Large amount of

customers are covered by the bank in all over the country. Each

branch of the bank is doing a successful business and earning very

good return.

United Bank of India is one of the fastest growing banks

all over the country. Since the bank was incorporated in 1977 with the

primary objective of meeting a social need that of household for their

housing need, it has been growing spontaneously and making

success all over the country through its powerful management

system.

Through banking service the bank covered large amount

of customers in almost all financial fields, like Loan & Advances,

Securities, internet banking, Insurance, Fixed deposits and recently

developing various cards, Even today also different type of

investment schemes are developing and provide different investment

to the customers.


Patel Rakesh H. The United Bank of India has been achieving its

targeted goals and still it is growing day by day.

BIBLIOGRAPHY

The following sources become very much helpful for me

to prepare this project report:

Magazine, Monthly report of United Bank of India.

Website: www.Unitedbankofindia.com


http://www.Unitedbankofindia.com/

Patel Rakesh H.

APPENDIX

QUESTIONNAIR

Q: 1 How Do you come to know about UBI bank?

1. Marketing

2. Ad’s

3. Exhibition

4. Word of mouth

5. Others

Q:2 Which factors play an important role while opening an account?

1. Ad’s

2. Special offer

3. Operational staff

4. Convincing power

5. Credibility of Bank

Q:3 Do UBI bank provides these services faster than another Bank?

1. Yes

2. No


Patel Rakesh H.Q:4 Are you facing any problem while maintain your account at UBI bank?

1.Yes

2.No

Q: 5 Do you want to suggest any improvements in UBI bank?

1. New Branches

2. Extra charges

3. Fast Service

4. Monthly Statement

5. Others

Q:6 Do you think that UBI Bank is a safe place for your money?

1. Yes

2. No

Q: 7 DO you think UBI Bank needs more advertisement?

1. Yes

2. No

Q: 8 Your level of satisfaction of the banking services given by UBI Bank.

1. Very Satisfied

2. Satisfied


Patel Rakesh H. 3. Normal

4. Dissatisfied

5. Very dissatisfied


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