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SHAREKHAN LIMITED
CMS GANPAT UNIVERSITY Page 106
8) Why are you use derivative as security
Risk management Profit Enhancement
Speculation Arbitrage.
9) You are using derivatives as risk return trade offStrongly
Disagree Disagree Neither agree
nor DisagreeAgree Strongly
Agree
10) Will you increase to spent more money in derivative market
by online trading?
YES NO
11) The following statements are related to customer
satisfaction towards derivatives insharekhan limited Give your
answer using the following scale:-1=Strongly Disagree, 2= Disagree,
3= neither Agree nor Disagree, 4= Agree, 5= HighlyAgree. Statement
Strongly
DisagreeDisagree Neither
agree
norDisagree
Agree StronglyAgree
DELIVERYDeliver the Account No and passwordon Time after opening
AccountDelivery is fast than any other
brokerage firmSTAFF AND SERVICESsales staff are provide
Courtesy
information about derivative marketSharekhan employees are
provide the trade tiger software with demo Representatives are
available in theoffice for query.Representative's has knowledge
aboutthe derivative product and market
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SHAREKHAN LIMITED
CMS GANPAT UNIVERSITY Page 107
The staff are Friendliness to youRepresentatives do the return
call ifyour call is missing.Your Complaints are resolution as
possible as early by Staff members.Sharekhan employees provide
Aftersales service to youTHE COMPANY
Company has Reputation in derivativemarketCompany is doing
business Ease way
Company provide Invoice clarity
Company provide Invoices on time
CHARGES
Company is take less brokeragecharge than any other brokerage
firmCompany Is take less maintenancecharge than others brokerage
firm.Company is take advance moneys as
per SEBIs guidelines Company provides limit for trading
inderivative market as per SEBIs
guidelines
12) Please indicate your degree of SATISFACTION towards
Derivatives of Sharekhan
HighlyDissatisfied Dissatisfied
NeitherSatisfied norDissatisfied
Satisfied HighlySatisfied
1 2 3 4 5
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SHAREKHAN LIMITED
PERSONAL DETAILSName :-
Address:-
Gender:-
Male Female
Age group:-
18-25 26-35
36-40 Above 40
Occupassion:-
Government Employees Self employees.
Professional Other
Income:-
0 2, 99,999 3, 00,000 - 5, 99,999
![Index [] · Index 2 Index (Pg.2) Introduction ... Quality Observation and Client/Customer Satisfaction are vital ... ShareKhan. Infinity World City,](https://img.pdfslide.us/doc/110x75/5b3a56e27f8b9a5e1f8b644f/index-index-2-index-pg2-introduction-quality-observation-and-clientcustomer.jpg)
