Final Presentation

Tom Lamar, Jaime McCandless,Shane Moon, Vidie Pong

Agenda

1. Problem Statement2. Personas3. Solutions4. Main Scenarios5. Demo6. Design Evolution7. Lessons Learned

Problem

Giving and receiving feedback in college dining halls

Why is it so hard?• Customer side: Lack of transparency• Manager side: Unrepresentative opinions

Persona

Jaded Jade

• Wants to make a difference• Has given up on the current feedback system

Persona

Reserved Rebecca

• Is very shy• Feels uncomfortable being associated with negative feedback

Persona

Dietary Restriction Dan

• Has a good relationship with the manager• Feels his feedback is representative and is making a difference

Persona

Easy-going Eddie

• His opinions do not motivate him to want to effect a change• Doesn't give feedback because it's too much effort

Persona

Manager Mike

• Wants his customers to be happy• Wants helpful feedback

Solution

Feedback Kiosk

• Transparency- Shows vote count- Allows customers to rearrange listings- Can see manager comments

• Representative Feedback- Collects aggregate feedback

ScenariosIntroductory Scenario

Station Navigation

"General Screen" Scenario

Refreshing a Vote

Understanding of Feedback Aggregation

Demo

Final Design

Start

Today

Specific Item

Other StationsSearch

Done

Tap ID

Thumbs up/down

Thumbs up/downWrite comments

Design Evolution

Design Evolution

Design Evolution

UI Improvements- Removed ‘Neutral’ state- Thumbs-up and Thumbs-down automatically moves the item to the top- Visual clues for buttons

Design Evolution

UI Improvements- Visual clues for scrolling

… …

Design Evolution

UI Improvements- Saved state between screens

Design Evolution

UI Improvements- Added animation when sorting an item

Design Evolution

UI Improvements- Search suggestion- Update search results automatically / dynamically

Design Evolution

UI Improvements- Delete button for comments

Lessons Learned

– Importance of looking at Different Stakeholders

– Getting transparency right is difficult

Thank you!Any Questions?