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11/7/2018
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Building Sustainability: Building Sustainability: Building Sustainability: Building Sustainability: A bright future for family businessesA bright future for family businessesA bright future for family businessesA bright future for family businesses
Our PresenterOur PresenterOur PresenterOur Presenter
Jeff AholaJeff AholaJeff AholaJeff AholaCEO, Ahola Human Capital Management
MBA finance Pepperdine University
Executive MBA for Families in Business
Galliard Certified Family Business Advisor
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AgendaAgendaAgendaAgenda
THE PAST: THE PAST: THE PAST: THE PAST:
Growing up in my family business & family business Growing up in my family business & family business Growing up in my family business & family business Growing up in my family business & family business
influencersinfluencersinfluencersinfluencers.
THE PRESENT: THE PRESENT: THE PRESENT: THE PRESENT:
The evolution of the payroll business The evolution of the payroll business The evolution of the payroll business The evolution of the payroll business in parallel in parallel in parallel in parallel to the evolution of to the evolution of to the evolution of to the evolution of
family business best practices. family business best practices. family business best practices. family business best practices.
THE FUTURE: THE FUTURE: THE FUTURE: THE FUTURE:
Family Business Intelligence Family Business Intelligence Family Business Intelligence Family Business Intelligence SystemSystemSystemSystemTMTMTMTM
The Journey: 1967The Journey: 1967The Journey: 1967The Journey: 1967---- Present Present Present Present
The familyThe familyThe familyThe family::::
G1
G2
G3
The businessThe businessThe businessThe business::::
Payroll
Human Capital Management
The family businessThe family businessThe family businessThe family business
Governance
Communication
Documentation
“TAKE CARE OF THE FAMILY BUSINESS, AS “TAKE CARE OF THE FAMILY BUSINESS, AS “TAKE CARE OF THE FAMILY BUSINESS, AS “TAKE CARE OF THE FAMILY BUSINESS, AS
WELL AS, THE BUSINESS OF THE FAMILY.”WELL AS, THE BUSINESS OF THE FAMILY.”WELL AS, THE BUSINESS OF THE FAMILY.”WELL AS, THE BUSINESS OF THE FAMILY.”-Dr. Léon Danco
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Ohio Historical MarkerOhio Historical MarkerOhio Historical MarkerOhio Historical Marker
Family Business InfluencersFamily Business InfluencersFamily Business InfluencersFamily Business Influencers
• Co-founder Center for Family Business 1962
• “The founder of family business consulting”
• Cleveland, Ohio
Dr. Léon Danco
• Founder of the Executive MBA for Families in Business at Kennesaw State University (Cox Family Enterprise Center)
• Wells Fargo Eminent Scholar Chair of Family Business
Dr. Joe Astrachan
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How has technology impacted your business? How has technology impacted your business? How has technology impacted your business? How has technology impacted your business?
Speed of Change Speed of Change Speed of Change Speed of Change
Business Intelligence (BI)
Artificial Intelligence (AI)
Automation
Cloud Data
Ninety-percent of the data in the world today has been created in the last two years alone. IBM (2017)
Technological
change is picking up
speed, but human
capacity is struggling
to keep up.
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Power Business Intelligence Power Business Intelligence Power Business Intelligence Power Business Intelligence
Family
Guidebook
&Legal
Documents
Family
Council
Meetings
Family
Family businesses have a unique organizational configuration. Dr. Joe Astrachan
Professionalizing Professionalizing Professionalizing Professionalizing
the business and the business and the business and the business and
the family businessthe family businessthe family businessthe family business FCMFCMFCMFCM• Pay People, Pay Taxes
• Payroll Method of Counting EmployeesPAYROLL
• Full lifecycle of the employee – from pre-hire to release
• Payroll, Time, Benefits, HR HCM
How traditional HCM companies use technology to stay relevant.
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Managing Human Managing Human Managing Human Managing Human
Capital Management Capital Management Capital Management Capital Management
in in in in parallelparallelparallelparallel to Family to Family to Family to Family
Capital Management Capital Management Capital Management Capital Management
HCMHCMHCMHCM
FCMFCMFCMFCM
What keeps me up at night?
How can we leverage technology along with products and services to help family businesses thrive?
Human Capital Management (HCM)Human Capital Management (HCM)Human Capital Management (HCM)Human Capital Management (HCM) Family Capital Management (FCM)Family Capital Management (FCM)Family Capital Management (FCM)Family Capital Management (FCM)
Business Vision
Jobs
Employee Handbook
Organizational Chart
Training & Assessments
Talent Management
Business Compliance
Business Meetings
Traditional Governance
Traditional EAP
Family Vision
Roles (3-circle)
Family Guidebook
Genogram
Training & Assessments
Next Gen. Development
Family Compliance
Family Meetings
Family Governance
Family Business EAP
Changes in
Employee
Count
Delta in
the Family
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CCCCounselor
at LawAAAAccountant
BBBBrokerWhat if we could What if we could What if we could What if we could
Leveraging Leveraging Leveraging Leveraging
technology to technology to technology to technology to
provide timely and provide timely and provide timely and provide timely and
accurate data accurate data accurate data accurate data
relevant to the relevant to the relevant to the relevant to the
family business family business family business family business
system.system.system.system.
HCMHCMHCMHCM
FCMFCMFCMFCM
What keeps you up at night?
FCMFCMFCMFCM
The Family Business Intelligence The Family Business Intelligence The Family Business Intelligence The Family Business Intelligence SystemSystemSystemSystemTMTMTMTM involves involves involves involves
strategic Family Capital Management strategic Family Capital Management strategic Family Capital Management strategic Family Capital Management
Attorneys have been a missing piece in traditional Attorneys have been a missing piece in traditional Attorneys have been a missing piece in traditional Attorneys have been a missing piece in traditional
HCM and they are an essential for FCM HCM and they are an essential for FCM HCM and they are an essential for FCM HCM and they are an essential for FCM
Increased complexity and constant change requires a Increased complexity and constant change requires a Increased complexity and constant change requires a Increased complexity and constant change requires a
proactive approach to sending accurate, relevant and proactive approach to sending accurate, relevant and proactive approach to sending accurate, relevant and proactive approach to sending accurate, relevant and
timely communicationtimely communicationtimely communicationtimely communication
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Primary Benefits for Attorneys Primary Benefits for Attorneys Primary Benefits for Attorneys Primary Benefits for Attorneys businessbusinessbusinessbusiness FCMFCMFCMFCM
Challenge: Challenge: Challenge: Challenge:
Increase complexity, constant change and lack of timely communication from Increase complexity, constant change and lack of timely communication from Increase complexity, constant change and lack of timely communication from Increase complexity, constant change and lack of timely communication from
the client. the client. the client. the client.
Solution: Solution: Solution: Solution:
1) Proactive, real1) Proactive, real1) Proactive, real1) Proactive, real----time business development processtime business development processtime business development processtime business development process
2) Malpractice avoidance process 2) Malpractice avoidance process 2) Malpractice avoidance process 2) Malpractice avoidance process
Human Capital Management for Family BusinessesHuman Capital Management for Family BusinessesHuman Capital Management for Family BusinessesHuman Capital Management for Family Businesses
Use of role-based security to set up alerts to A,B,C groups per client approval.
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payDNApayDNApayDNApayDNATMTMTMTM GenogramGenogramGenogramGenogram
From role-based security, we look to create a ‘family tree’ with relevant
business-related information.
payDNApayDNApayDNApayDNATMTMTMTM Technology ArchitectureTechnology ArchitectureTechnology ArchitectureTechnology Architecture
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Dr. Léon DancoDr. Léon DancoDr. Léon DancoDr. Léon Danco1924192419241924----2013201320132013
Feedback: Complete the survey and receive books from his collection.
Jeff AholaJeff AholaJeff AholaJeff AholaCEO, Ahola Human Capital Management
