Final DPR_eDist Arunachal

8/13/2019 Final DPR_eDist Arunachal

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Submitted by Submitted To

Department of Information

Technology,

Govt. of Arunachal Pradesh

Detailed Project Report

E-District Statewide Roll out Project

Arunachal Pradesh

Wipro Consulting Services: Confidential

GOVERNMENT OF ARUNACHAL PRADESH


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Detailed Project Report for State wide Roll-Out of Project e-District

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Table of Contents

Section-1: BACKGROUND & OTHER BASIC INFORMATION....................................... 4

1.1 Title of the Project ........................................................................................................................ 4

1.2 Pilot or Rollout.............................................................................................................................. 4

1.3 Project Initiator details ................................................................................................................ 4

1.4 State Designated Agency details ................................................................................................. 6

1.5 Location of Project Implementation:........................................................................................... 6

1.6 LIST OF ACRONYMS ...................................................................................................................... 7

Section-2: Executive Summary .............................................................................................. 8

2.1 DETAILS OF THE STAKEHOLDERS ................................................................................................. 8

2.2 Highlight efficiencies envisaged to be enhanced for the services............................................ 122.3 Details of locations to be covered for state wide rollout......................................................... 15

2.4 PROJECT ACTIVITIES AND TIMELINE .......................................................................................... 19

2.5 TOTAL PROJECT COST ................................................................................................................. 24

Section-3: State Information ................................................................................................ 25

3.1 DETAILS OF THE DISTRICTS ......................................................................................................... 25

3.2 OFFICERS INVOLVED IN PROCESSING THE SELECTED SERVICES IN THE DISTRICT.................... 30

3.3 DETAILS OF DEGS ........................................................................................................................ 34

3.4 DETAILS OF STATE E-GOVERNANCE INITIATIVES....................................................................... 35

3.4.1 SDC ...................................................................................................................................... 35

3.4.2 CSC ...................................................................................................................................... 36

3.4.3 SWAN .................................................................................................................................. 37

3.4.4 SSDG .................................................................................................................................... 41

3.4.5 Other State MMPs .............................................................................................................. 43

3.4.6 Status of SeMT .................................................................................................................... 43

3.4.7 Status of any other e-Governance initiatives in the state................................................ 44

3.4.8 Status of data digitization in the each district .................................................................. 45

3.4.9 Status of Manual / electronically enabled Transactions District wise............................. 46

Section- 4: PROJECT DETAILS AND IMPLEMENTATION MODEL ............................................. 47

4.1 STAKEHOLDER ANALYSIS............................................................................................................ 47


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4.2 SERVICES AND SERVICE LEVELS.................................................................................................. 55

4.3 IMPLEMENTATION STRATEGY ................................................................................................... 57

4.4 Key Activities .............................................................................................................................. 59

4.4.1 Hardware Assessment ....................................................................................................... 59

4.4.2 Site Preparation .................................................................................................................. 64

4.4.3 Data Digitization ................................................................................................................. 69

4.4.4 Connectivity ........................................................................................................................ 71

4.4.5 Training ............................................................................................................................... 74

4.4.6 Awareness & Communication............................................................................................ 76

4.4.7 State Program Management Unit...................................................................................... 77

4.4.8 Support Service................................................................................................................... 78

4.4.9 Application Development & Support ................................................................................ 81

4.4.10 Seed Money to DeGS .......................................................................................................... 82

4.4.11 STQC testing ........................................................................................................................ 82

4.4.12 Impact Assessment ............................................................................................................. 83

4.5 Other Details............................................................................................................................... 84

4.5.1 Architecture Framework & Standards............................................................................... 84

4.5.2 Network Architecture......................................................................................................... 86

4.5.3 Conformance to security standards on data, network, software, etc.............................. 89

4.5.4 Conformance to technological standards.......................................................................... 90

4.5.5 Mechanism for ensuring compliance to service levels..................................................... 99

4.5.6 Public Awareness Campaign, Citizen Feedback Mechanism............................................ 99

4.5.7 Details of Monitoring, Evaluation and Assessment........................................................ 102

4.6 PROJECT RISKS & MITIGATION MEASURES ............................................................................. 106

4.6.1 Risk Analysis: .................................................................................................................... 106

4.6.2 Mitigation Plan: ................................................................................................................ 108

Section-5: OPERATION AND MAINTENANCE PHASE ............................................................ 110

5.1 REVENUE MODEL TO SUSTAIN O&M PHASE........................................................................... 110

5.2 Projected Revenue: District Wise ............................................................................................ 111

5.3 Projected Operational Expenses.............................................................................................. 112

5.4 Proposed Institutional arrangement for Operations & Maintenance Phase......................... 114


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Section-1: BACKGROUND & OTHER BASIC INFORMATION

1.1 Title of the Project

Detailed Project Report for State Wide Roll out of e-District Project, Government of Arunachal

Pradesh

1.2 Pilot or Rollout

This project is the Rollout of the e-District Project in all the seventeen district of the Arunachal

Pradesh.

1.3 Project Initiator details

a) Department/ Ministry initiating the project

The project is an initiative of Department of information technology, Government of India under

the NeGP, and is a Mission Mode Project.

b) Background of the department/ ministry

The Department of information technology, Government of India works with the visionof: e-

Developmentof India as the engine for transition into a developed nation and an empoweredsociety

The mission of the departmentis e-Development of India through multi pronged strategy of e-

Infrastructure creation to facilitate and promote e-governance, promotion of Electronics &

Information Technology- Information Technology Enabled Services (IT-ITeS) Industry, providing

support for creation of Innovation / Research & Development (R&D), building Knowledge

network and securing India's cyber space

The department works with the following objectives:

e-Government: Providing e-infrastructure for delivery of e-services. e-Industry:Promotion of electronics hardware manufacturing and IT-ITeS industry.


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e-Innovation / R & D: Providing Support for creation of Innovation Infrastructure inemerging areas of technology.

e-Education:Providing support for development of e-Skills and Knowledge network. e-Security:Securing India's cyber space.

Under the e-Governance, the department has initiated the National eGovernance Plan (NeGP)

which is in pursuance of introducing e-Governance on a massive scale as enunciated in the

National Common Minimum Programme. The vision of NeGP aims to Make all Government

Services accessible to the common man in his locality, through common service delivery outlets

and ensure efficiency, transparency and reliability of such services at affordable costs to realize

the basic needs of the common man

To realize this vision, 27 Central, State and Integrated Mission Mode Project (MMPs) along with8 support components have been identified and approved by Cabinet under NeGP, to enable

and facilitate rapid introduction of e-Governance in the country, with focus on service delivery.

As per the implementation strategy, an identified line Ministry/Department would define the

service and service levels of their respective MMPs and develop detailed guidelines for achieving

the same. e-Districtis 1 of the 27 Mission Mode Projects under NeGP under the Department of

IT, GoI. e-District aims at providing support to the basic administrative unit i.e. District

Administration to enable content development of G2C services, which would optimally

leverage and utilize the three infrastructure pillars i.e. SWAN, SDC and CSC, to deliver services to

the citizen at his doorstep.

A core list of six categories of services has been identified at the national level, namely

Certificates, Government Dues and Recovery, Revenue Court Cases, RTI/ Grievances Cases,

Social Security and Public Distribution System. In addition, four service categories have been

identified includingEducation, Health, Transport and Police. Front ends can be maintained at

e-district portal once these departments back end computerization is over.

c) Contact details:

Address: Ministry of Communication & Information Technology (Govt. of India) Electronics

Niketan, 6, CGO Complex, Lodhi Road, New Delhi: 11003


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1.4 State Designated Agency details

a) Name of the State Designated Agency :State Council for IT and e-Governance (Department of

Information Technology), Govt. of Arunachal Pradesh

b) Date of Establishment (if applicable):

c) Name and Job Title of the key contact person: Mr. S. De Sarkar, Director (IT) , State Council for

IT and e-Governance (Department of Information Technology), Itanagar, Arunachal Pradesh

d) Contact details :

Address : State Council for IT and e-Governance (Department of InformationTechnology), Govt. of Arunachal Pradesh, ESS- Sector, Maung-Phi Complex, Itanagar,

791113

Fax : 0360-2290833 Landline : 0360-2212934 Email : [email protected]

1.5 Location of Project Implementation:

The e-District project will be implemented in sixteen District of the state of Arunachal Pradesh covering

all the DC offices, ADC (HQ), SDO, Circle (HQ) and BDO offices. Thee detail list of office locations have

been provided in subsequent sections.


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1.6 LIST OF ACRONYMS

S.No. Term Definition

1. ATR Action Taken Report2. BDO Block Development Officer3. BPR Business Process Re- Engineering4. CO Circle Officer5. CSC Common Service Center6. DC Deputy Commissioner7. DIO District Informatics Officer8. DIT Department of Information Technology9. DM Disaster Management10.

G2B Government to Business

11. G2C Government to Citizen12. G2G Government to Government13. GoM Government of Arunachal Pradesh14. GoI Government of India15. ICT Information, Communication & Technology16. LAN Local Area Network17. MCIT Ministry of Communication and Information Technology18. MMP Mission Mode Project19. NeGP National e-Governance Plan20. OBC Other Backward Classes21. PDS Public Distribution Services22. RC Ration Card23. RFP Request for Proposal24. SC Scheduled Caste25. SDC State Data Center26. ST Scheduled Tribe27. VC Village Council


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Section-2: Executive Summary

2.1DETAILS OF THE STAKEHOLDERS

Anybody who is affected by or can influence the programme/ project is called a stakeholder. The

process of stakeholder identification/ interaction typically results in improved project effectiveness,

efficiency, equity, sustainability, transparency and accountability. All the relevant stakeholders

associated with the project are displayed in the below given diagram.

1. Departments of IT, Govt. ofIndia

2. State Government

1. DistrictAdministration2. State Designated Agency

3. District e-Governance Society

1.Consultant

2. Implementing Agency

3. Project Assessment Partner Citizens

e-District


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Stakeholder

Group/Name

Roles & Responsibilities

Department of

Information

Technology (DIT),

GoI

a Frame and Issue Guidelinesb Receive and appraise proposals from the Statec Formation of Project Management Group (EPMG) to assist DIT in monitoring

and assessing achievements by states

d Provide technical assistance to the Statee Empanelment of consultants and IAf Support state/nodal agency in getting guidance /assistance technical or

otherwise.

The State

Government a Identify a State Designated Agency (SDA) and a State Nodal Officer torepresent the State

b To enter into necessary MoUs/agreements with DIT/other centralagencies/service providers for funding, defining service levels for identified

services, ensuring service level adherence, implementation and sustainability

of the pilot project and subsequent state wide rollout.c Issue instructions and ensure formation of District e-Governance Society in

the Districts.

d Provide State Financial Support as required /envisaged under the projecte Provide Infrastructure and other support to the State Designated Agency

(SDA)

f Take appropriate steps for legal changes required in implementing BPR foridentified services

g To identify the project champion and ensuring complete involvement of theproject champion from start to the finish of the project

District

Administration

To provide close tie-ups with all the stakeholders in the project, to provide

commitment and support, help to bring-in the process changes and overallguidance to the project.

State Designated

Agency a Synchronize roll out of e-District with e-form, SSDG, State Portal, CSC,SWAN, SDC and receive and manage funds to ensure timely fund flow to

implementing agencies

b Coordinate and facilitate interactions between the project implementationpartners/consultants, State Government Departments, District

Administration

c Enable creation of a comprehensive State package for e-District and othertechnical support. Facilitate integration of the existing ICT enabled and other

Government Schemes into the e-District

d Facilitate administrative readiness and e-readiness of the Districte Facilitate selection of ISA and application Developer under the guidance of

State Project Committee / Apex Committee

f Draw up a comprehensive user charges policy and a sustainable road map forthe e district project for approval of the State Government.

District e-

Governance

Society (DeGS)

a Ensure close linkages and coordination amongst the various stakeholders inthe Project at field level.


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Stakeholder

Group/Name


b Provide overall guidance to the Project partners at District levelc Work closely with the ISA and Application Developer to undertake the field

work, comprehend the requirements, document the observations, prepare

roadmap, redesign the processesd Build capacity of the staff at various levels of the district administration. Workclosely with the technical solution provider for developing and customizing

the software, implement the technical solution

e To manage, supervise and implement backend computerization of partnerDepartments/Agencies

f Support the Common Services Centers (CSCs), throughout the District forproviding G2C services as per the Service Level Agreements between

Departments/ SDA for CSCs and the Service Center Agency.

g Collect user charges as fixed by the State Government and keep auditedaccounts of the same.

h Take all publicity measures and campaigning through media like TV, radio,newspaper, conferences, seminars, public meetings, banners and posters

i Ensure delivery of services in the long termj Ensure an effective transaction-based revenue sharing arrangement during

the Operation and Maintenance phase among all Stakeholders

Project

Consultants a Design an efficient and effective end to end service delivery processb Study the capacity building requirements and help create a facility for

development of capacity including preparation of Change Management &

Training plans, legal changes and draft Government Orders for the services

identified under e-district

c Suggest the functional requirements for the application, based on the BPRand review the System Requirement Specification (SRS) and System DesignDocuments (SDD) for the application development and submit their

observation to the State Designated Agency.

d Facilitate in conducting the User Acceptance Test (UAT). UAT is to beconducted by the Implementing Agency. Final sign off need to be given by the

Users.

e Supervise and assist the STQC for acceptance testing of the applicationf To assist State in the selection of System Integrator (Implementation Agency)

from the DIT, GOI empanelled list.

g To supervise the installation, commissioning of IT infrastructure at CentralServer Location and also at each district location. After the installation of

infrastructure Consultant would submit their report to the District Nodal

officer/collector. Final acceptance is to be given by the District Nodal

Officer/District Collector.

h Prepare RFP for Statewide rollout including works of Data Entry and Sitepreparation.

i To provide one dedicated manpower at each district for project coordinationfor 3 years.

j To supervise the rollout.k To design the post implementation guidelines including defining the role and


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Stakeholder

Group/Name


responsibilities of Joint Entity (PPP option) and its stake holders for Operation

and Maintenance phase.

l To handover the project to the above state Joint Entity.SystemIntegrator/

Implementation

Agency

a Software Development including development of UAT procedures and testcases.

b Procurement and commissioning of IT infrastructure,c Site preparation, data digitization and deployment of application in State

Data Centre.

d User Traininge Rollout in the Districtf Interface with front end delivery centres for applications go liveg Provide application and system support in SDC for eDistricth Provide help desk support during and after implementationi Provide hand hold support after implementation at district level

ProjectAssessment

Partner

To carry out the field study in order to assess the impact of e delivery and givefeedback about the impediments and difficulties in the accessing the services and

information


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2.2Highlight efficiencies envisaged to be enhanced for the services

A problem or issue refers to any situation or matter that poses to be difficult for the Citizens, Businesses

or Government in the process of obtaining services. The specific problem(s) or issue(s) faced by Citizens,

Businesses or Governments that would be addressed by means of provision of improved services

through this proposed project are:

a) Unable to get easy access to government services for a common manb) Unable to get real time update on the status of the services requested by a common manc) Unavailability of a central data repository for the government resulting in delivery of services to

a citizen in an inefficient manner

d) Unavailability of instant MIS reports at various levels of governmente) Absence of a mechanism to control fraudulent practices adopted by citizens

Following table describes the efficiencies proposed for the services to be taken in e-District initiative in

the state of Arunachal Pradesh.

Sl No. Service Categories SubServices Existing Service

Level

Proposed Service

Level

1 Certificates 1) Identity Card Minimum 7 days Maximum 2-3 days

2) Income Certificates Minimum 7 days Maximum 2-3 days

3) Permanent Resident

Certificates

Minimum 7 days Maximum 2-3 days

4) Temporary Resident

Certificates


5) Caste Certificates (ST) Minimum 7 days Maximum 2-3 days

6) Permanent Inner Line

Pass (ILP)

Maximum 7 days Maximum 2-3 days

7)Temporary Inner Line Pass

(ILP)


8) Domicile Certificates Maximum 7 days Maximum 2-3 days

9) Gapping Certificate Minimum 7 Days Maximum 2-3 days

10)Birth Certificate Maximum 7 days Maximum 2-3 days

11)Death Certificate Maximum 7 days Maximum 2-3 days

12)Issuance of Employment

card


13)Marriage Certificate Maximum 7 days Maximum 2-3 days

14)Character Certificate Maximum 3-4 days Maximum 1 days


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15)Medical Fitness

Certificate


2 Land Management 1) Issuance of the Land

Possession Certificate

Minimum 20-25

days

Maximum 7-10

days

2) Issuance of the Land

Allotment Certificate

Minimum 20-25

days

Maximum 7-10

days

3) Issuance of the

Mortgage Certificate

Minimum 20-25

days

Maximum 7-10

days

4) Tax Collection

Certificate

Minimum 20-25

days

Maximum 2-3 days

5) Generation of Notice for

Default

Minimum 20-25

days

Maximum 7-10

days

6) Property Deed Certificate Minimum 20-25

days

Maximum 7-10

days

3 Social Welfare 1. Old Age Pension Maximum 7 days Maximum 2-3 days2. Family Benefit Scheme Maximum 14 days Maximum 2-3 days

3. Disability Certificate Maximum 14 days Maximum 2-3 days

4 RTI/Grievances

Services

1) Providing information Maximum 7 days Maximum 2-3 days

2) Grievance and

Complaints related services


5 Arms license 1) Issue of New License Minimum 7-14

days after getting

police verification

report.

Maximum 2-3 days

2) Issue of Duplicate /

Modification of License

Minimum 7-14

days

Maximum 2-3 days

3) Renewal of License Minimum 7-14

days

Maximum 2-3 days

6 PDS 1) Addition of Name Minimum 14 days Maximum 2-3 days

2) Deletion of Name Minimum 14 days Maximum 2-3 days

3) Change of Address Minimum 14 days Maximum 2-3 days

7 Issuance of Trade

License

1) Application for new

Trade License


2) Renewal of Trade

License


3) Inclusion of Items Minimum 7 days Maximum 2-3 days


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4) Deletion of Items Minimum 7 days Maximum 2-3 days

8 Election 1) Application for New

Name


2) Application for Deletion

of Name


3) Application for

Correction of field


4) Application for

Transposition



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2.3Details of locations to be covered for state wide rollout

The project will be implemented across all districts in Arunachal Pradesh which includes the respective DC offices and rest of the locations

mentioned in the following table:

Sl.No Name of the

DC Office

ADC HG SDO office EAC HQ Circle HQ BDO Office

1. Tawang 1. Jang2. Lumla 1. Mukto2. Thingbu

3. Zemithang4. Dudhnagar5. Kitpi6. Bongkhar7. Lhou

1. Tawang2. Lumla3. Jang4. Mukto5. Kitpi6. Zemithang

2. West

Kameng

1. Singchung2. Dirang3. Thrizno4. Kalagtang

1. Rupa 1. Bhalukpong2. Nafra 1. Jamir2. Balemu

3. Thembang4. Shergaon5. Kamengbari-Delmara

1. Dirang2. Thrizino3. Kalaktang4. Nefra5. Singchung

3. East Kameng 1. Seijosa2. Chayngtajo

1. Pakke-Kesang2. Bameng3. Bana (Direct)

1. Lada2. Sewa3. Pipu-Dipu4. Khenewa5. Richukrong6. Veo7. Dissang-Passo8. Gyawe Purang9. Passa Valley

1. Seppa2. Bameng3. Chayang-Tajo4. Pakke-Kessang5. Bana6. Pipu7. Seijosa8. Khenewa

4. Papum Pare 1. Sagalee 1. Kimin2. Balijan3. Doimukh4. Mengio

1. Leporinag2. Toru3. Taraso4. Sangduo

1. Doimukh2. Sagalee3. Mengio4. Balijan


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5. Kakoi6. Gumto7. Sil Sango8. Parang

5. Kimin

5. Capital

Complex

1. Itanagar2. Naharlagun 1. Banderdewa

6. Lower

Subansiri

1. Raga2. Yachuli 1. Pistana2. Dollugmukh

3. Kamporijo4. Yazali5. Old Ziro6. Deed

1. Ziro-I2. Yachuli3. Raga

7. Kurung

Kumey

1. Pania2. Nyapin3. Tali4. Patuk

1. Palin2. Changbang3. Sangram4. Sarli5. Damin6. Parsi-Parlo7. Phassang8. Yangte9. Gangte10.Pipsorang11.Tarak-Lengde

1. Palin2. Chambang3. Nyapin4. Damin5. Koloriang6. Tali7. Sangram8. Sarli9. Pipsorang10.Parsi Parlo

8. Upper

Subansiri

1. Siyum (H.Q.at Kodokha)

1. Nacho2. Baririjo

1. Dumporijo 1. Taliha2. Giba3. Taksing4. Limekang5. Puchigeko6. Payeng7. Gusar8. Reer-Yapu9. Gite-Ripa

1. Daporijo2. Giba3. Dumporijo4. Taliha5. Nacho6. Siyum7. Baririjo8. Puchi Geku9. Lime King


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10.Maro9. West Siang 1. Mechuka

2. Basar3. Rumgong4. Yomcha5. Kamba

1. Likabali 1. Liromoba2. Gensi3. Tribin4. Tato5. Monigong6. Kayang

1. Payum2. Darak3. Kangku4. Pidi5. Jonolomoba6. New Daring7. Bagra8. Sibe9. Kombo

1. Along (West)2. Rumgong3. Basar4. Gensi5. Liromoba6. Kaying-Payum7. Mechuka8. Along (East)9. Manigaon10.Likabali11.Tirbin12.Darak

10. East Siang 1. Nari2. Boleng3. Mebo

1. Ruksin 1. Pangin2. Koyu3. Riga

1. Bilat2. Rebo-Perging3. New Seren4. Oyan5. Kora6. Kabang7. Namsing8. Yagrung

1. Pasighat2. Mebo3. Nari4. Pangin5. Ruksin6. Riga

11. Upper Siang 1. Tutung 1. Maryiang 1. Geku 1. Gelling2. Singa3. Jengging4. Palling5. Katan6. Migging7. Mopam(Adi Pasi)

1. Jengging2. Maryiang3. Yingkiong4. Tuting5. Geku6. Payingdem

12. Dibang

Valley

1. Anelih2. Etalin3. Mipi4. Aruzoo

1. Anini2. Anelih3. Etalin


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5. Dambuen13. Lower

Dibang

Valley

1. Hunli2. Dambuk 1. Deasli2. Kronli

3. Koronu4. Tinali (Paglam)5. Dambuen

1. Desali2. Roing3. Dambuk

14. Lohit (Tezu) 1. Namsai 1. Lekang(Mahadevpur)

2.

Chowkham

1. Wakro2. Sunpura3.

Paying4. Lathao

1. Tezu2. Namsai3.

Wakro4. Mahadevpur

5. Chowkham15. Anjaw

(Hawai)

1. Hayiliang 1. Kibithoo2. Changlagam3. Walong4. Manchal5. Goiliang6. Metengliang

1. Hayuliang2. Hawai3. Chaglagam4. Manchal

16. Changlang

(Changlang)

1. Miao2. Jairampur3. Bordumsa

1. Namgpong 1. Namtok2. Diyun3. Manmao4. Khimyong

1. Tikhak Remi Putok2. Vijaynagar3. Kharsang4. Yatdam5. Lyngok- Longti6. Renuk

1. Changlang2. Nampong3. Miao4. Bordumsa5. Khimiyang6. Manmao7. Diyum

17. Tirap

(Khonsa)

1. Deomali 1. Laju 1. Dadam2. Soha3. Chubam4. Borduria5. Katang

1. Namsang / Deomali2. Laju3. Khonsa

18 Longding 1. Kanubari 1. Pongchau2. Wakka3. Pumao4. Lawnu

1. Wakka2. Pongchau3. Kanubari4. Niausa


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2.4PROJECT ACTIVITIES AND TIMELINE

As per Section 8: Milestones & Time Linesof the Guidelines for National Rollout of e-District MMP

project time limit for implementation for those states which have been implementing pilot project shall

be two year from the date of issue of Administrative Approval by DIT which is applicable for the State of

Arunachal Pradesh as well. An indicative overall time frame is given below for all the key activities that

could be performed at various stages of the project. Some activities are to be taken care parallel in order

to adhere to the timely implementation of the project.

ACTIVITY GROUP ACTIVITIES TIMELINE In

Month

Project

Development

Approval of DPR by DIT, GoI T0

Selection of State PMU (Project Consultants) T1

Current State Assessment Study T1 + 2

BPR & Gap Assessment T1 + 4

Data Migration & Digitization Plan T1 + 5

Training & Change Management Plan T1 + 6

Issue of Government Orders T1 + 8

Functional Requirement Specifications (FRS) foradditional services

T1 + 7

RFP preparation and approval T1 + 10

Selection of System integrator T1 + 11

Project

Implementation

Approval of Software Requirement Specification (SRS) T1 + 13

Site preparation for e-District project T1 + 14

Hardware procurement & Commissioning T1 + 15

Customisation and Development of Software Application T1 + 17

Third party application audit by STQC T1+18

User Acceptance Testing of e-District application T1 + 19

Completion of Training & Change Management activities T1 + 19

Digitization of Historical data T1 + 20


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Following assumptions were taken into consideration while preparing the overall time frame for the

project.

a) As per Section 8: Milestones & Timelinesproject handover from State PMU to joint entity willbe during the Project Post Implementation Phase. Therefore after the implementation period 1

year is kept for the project handover from the Project Consultant to the Joint Entity

b) As per Section 6.8.2 . (G): System Implementation it is mentioned States need to ensure thatthe System Integrator be also made part of the Joint Entity to be formed for Post

Implementation O&M phase. Accordingly timeline for formation of Joint Entity is calculated

c) As per Section 6.7.2 Common RFP for Selection of System Integrator Both existing SystemIntegrators and new system Integrators will quote the rates with 3 years Support Cost including

Help Desk support at state level. Hence support period is calculated from the implementation

phase (2nd

year onwards) which will continue till the project closure. Timeline for Project closure

report from State Government to DIT is calculated accordingly.

Deployment of e-District application at SDC T1 + 22

Go-Live of e-District application T1 + 24

Project Post

Implementation

Constitution of Joint Entity for (O&M) of e-District project T1 + 25

Project handover from Project Consultant to Joint Entity T1 + 38

Citizen Satisfaction Survey 1 T1 + 32

Post Go-Live project assessment T1 + 38

Citizen Satisfaction Survey 2 T1 + 42

Project closure report from State Government to DIT T1 + 48


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Sl.No Project Activity Timeline of Activities in Months(M)

M

1

M

2

M

3

M

4

M

5

M

6

M

7

M

8

M

9

M

10

M

11

M

12

M

13

M

14

M

15

M

16

M

17

M

18

M

19

M

20

M

21

M

22

M

23

M

24

1 Selection of

State PMU

(Project

Consultants)

2 Current State

Assessment

Study

3 BPR & Gap

Assessment

4 Data Migration

& Digitization

Plan

5 Training &

Change

Management

Plan

6 Issue of

Government

Orders

7 Functional

RequirementSpecifications

(FRS) for

additional

services

8 RFP

preparation

and approval

9 Selection of

System

integrator


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10 Approval of

Software

Requirement

Specification

(SRS)

11 Site

preparation for

e-District

project

12 Hardware

procurement &

Commissioning

13 Customisation

and

Development

of Software

Application

14 Third party

application

audit by STQC

15 User

Acceptance

Testing of e-

Districtapplication

16 Completion of

Training &

Change

Management

activities

17 Digitization of

Historical data

18 Deployment of


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e-District

application at

SDC

19 Go-Live of e-

District

application


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2.5TOTAL PROJECT COST

All cost is in Rs. Lakhs

ITEM DESCRIPTION Year 1 Year 2 Year 3 Year 4 TOTALIT INFRASTRUCTURE

Hardware at District Level 1451.56 0 0 1451.56

Systems at SDC 175 0.00 0 0 175.00

Systems Support 0 24 24 24 72.00

Connectivity 0 406.69 0 0 406.69

APPLICATION SOFTWARE

Software for Pilot States 60 0 0 60

Third Party/ STQC Testing 35 0 0 35

Application Support 0 18 18 18 54

Training 285.6 0 0 0 285.6

Seed Money to eGov Society 170 0 0 0 170

Site Preparation 496.53 0 0 0 496.53

Data Digitization 893.69 0 0 0 893.69

PROGRAM & PROJECT MANAGEMENT

State Project Management Unit 77 77 77 0 231

Project Manager for 3 years 0 102 102 102 306

AWARENESS & COMMUNICATION

Awareness & Communication at State

Level

10 5 5 0 20

Awareness & Communication at District

Level

2.55 2.55

ASSESSMENT

Impact Assessment 0 0 7.5 7.5 15

CONTINGENCY

District:- 3% of Total Ditrict Level Cost 0 60.19 30.09 30.09 120.38

State (SDA):- 3% of Total State Level Cost 9.93 9.93 19.86

GRAND TOTAL 3666.862 702.81 263.56 181.60 4814.86


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Section-3: State Information

3.1 DETAILS OF THE DISTRICTS

Following is the detailed information about all the districts of State of Arunachal Pradesh where the Roll-out of the e-District

application will take place.

Sl

No.

Name of

District

Populatio

n (2001

Census

Data)

Area (in

Sq Kms

)

Name of all Offices

ADC HQ SDO HQ EAC HQ CO HQ Block HQ

1. Tawang 49950 2172 1. Jang2. Lumla 1. Mukto2. Thingbu

3. Zemithang4. Dudhnagar5. Kitpi6. Bongkhar7. Lhou

1. Tawang2. Lumla3. Jang4. Mukto5. Kitpi6. Zemithang

2. West

Kameng

87013 7422 1. Singchung2. Dirang3. Thrizno4. Kalagtang

1. Rupa 1. Bhalukpong2. Nafra

1. Jamir2. Balemu3. Thembang4. Shergaon5. Kamengbari

-Delmara

1. Dirang2. Thrizino3. Kalaktang4. Nefra5. Singchung

3. East

Kameng

78413 4134 1. Seijosa2. Chayngtajo

1. Pakke-Kesang2. Bameng3. Bana (Direct)

1. Lada2. Sewa3. Pipu-Dipu4. Khenewa5. Richukrong

1. Seppa2. Bameng3. Chayang-

Tajo

4. Pakke-


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6. Veo7. Dissang-

Passo

8. GyawePurang

9. Passa Valley

Kessang

5. Bana6. Pipu7. Seijosa8. Khenewa

4. Papum

Pare

176385 3462 1. Sagalee 1. Kimin2. Balijan3. Doimukh4. Mengio

1. Leporinag2. Toru3. Taraso4. Sangduo5. Kakoi6. Gumto7. Sil Sango8. Parang

1. Doimukh2. Sagalee3. Mengio4. Balijan5. Kimin

5. Capital

Complex

1. Itanagar2. Naharlagun 1. Banderdewa

6. Lower

Subansiri

82839 3508 1. Raga2. Yachuli 1. Pistana2. Dollugmu-

kh

3. Kamporijo4. Yazali5. Old Ziro6. Deed

1. Ziro-I2. Yachuli3. Raga

7. Kurung

Kamey

89717 6040 1. Pania2. Nyapin3. Tali4. Patuk

1. Palin2. Changbang3. Sangram4. Sarli5. Damin6. Parsi-Parlo7. Phassang8. Yangte9. Gangte

1. Palin2. Chambang3. Nyapin4. Damin5. Koloriang6. Tali7. Sangram8. Sarli9. Pipsorang


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10.Pipsorang11.Tarak-

Lengde

10.Parsi Parlo

8. Upper

Subansiri

83205 7032 1. Siyum (H.Q.at Kodokha)

1. Nacho2. Baririjo

1. Dumporijo 1. Taliha2. Giba3. Taksing4. Limekang5. Puchigeko6. Payeng7. Gusar8. Reer-Yapu9. Gite-Ripa10.Maro

1. Daporijo2. Giba3. Dumporijo4. Taliha5. Nacho6. Siyum7. Baririjo8. Puchi Geku9. Lime King

9. West Siang 112272 8325 1. Mechuka2. Basar3. Rumgong4. Yomcha5. Kamba

1. Likabali 1. Liromoba2. Gensi3. Tribin4. Tato5. Monigong6. Kayang7.

1. Payum2. Darak3. Kangku4. Pidi5. Jonolomoba6. New Daring7. Bagra8. Sibe9. Kombo

1. Along(West)

2. Rumgong3. Basar4. Gensi5. Liromoba6. Kaying-

Payum

7. Mechuka8. Along

(East)9. Manigaon10.Likabali11.Tirbin12.Darak

10. East Siang 99019 3603 1. Nari2. Boleng3. Mebo

1. Ruksin 1. Pangin2. Koyu3. Riga

1. Bilat2. Rebo-

Perging

3. New Seren4. Oyan5. Kora

1. Pasighat2. Mebo3. Nari4. Pangin5. Ruksin6. Riga


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6. Kabang7. Namsing8. Yagrung

11. Upper

Siang

35289 6590 1. Tutung 1. Maryiang 1. Geku 1. Gelling2. Singa3. Jengging4. Palling5. Katan6. Migging7. Mopam

(Adi Pasi)

1. Jengging2. Maryiang3. Yingkiong4. Tuting5. Geku6. Payingdem

12. Dibang

Valley

7948 9129 1. Anelih2. Etalin3. Mipi4. Aruzoo5. Dambuen

1. Anini2. Anelih3. Etalin

13. Lower

Dibang

Valley

53986 3900 1. Hunli2. Dambuk 1. Deasli2. Kronli

3. Koronu4. Tinali

(Paglam)

5. Dambuen

1. Desali2. Roing3. Dambuk

14. Lohit

(Tezu)

145538 5212 1. Namsai 1. Lekang(Mahadevpur)

2. Chowkham1. Wakro2. Sunpura3. Paying4. Lathao

1. Tezu2. Namsai3. Wakro4. Mahadevp

ur

5. Chowkham15. Anjaw

(Hawai)

21089 6190 1. Hayiliang 1. Kibithoo2. Changlagam3. Walong4. Manchal5. Goiliang6. Metenglian

1. Hayuliang2. Hawai3. Chaglagam4. Manchal


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g

16. Changlang 147951 4662 1. Miao2. Jairampur3. Bordumsa

1. Namgpong 1. Namtok2. Diyun3. Manmao4. Khimyong

1. Tikhak RemiPutok

2. Vijaynagar3. Kharsang4. Yatdam5. Lyngok-

Longti

6. Renuk

1. Changlang2. Nampong3. Miao4. Bordumsa5. Khimiyang6. Manmao7. Diyum

17. Tirap

(Khonsa)

111997 2362 1. Deomail 1. Laju 1. Dadam2. Soha3. Chubam4. Borduria5. Katang

1. Namsang /Deomali

2. Laju3. Khonsa

18 Longding 1. Kanubari 1. Pumao2. Pongchau3. Wakka4. Lawnu

1. Wakka2. Pongchau3. Kanubari4. Niausa


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3.2 OFFICERS INVOLVED IN PROCESSING THE SELECTED SERVICES IN THE

DISTRICT

Sl No. Service Categories SubServices OFFICERSDESIGNATION

OFFICE LOCATION

1 Certificates 1) Identity Card Receiving Clerk,

Forwarding Clerk,

Branch Officer, DC

DC Office

2) Income Certificates Receiving Clerk,

Forwarding Clerk,

Branch Officer, DC

DC Office

3) Permanent Resident

Certificates

Receiving Clerk,

Forwarding Clerk,

Branch Officer, DC

DC Office

4) Temporary Resident

Certificates

Receiving Clerk,

Forwarding Clerk,

Branch Officer, DC

DC Office

5) Caste Certificates (ST) Receiving Clerk,

Forwarding Clerk,

Branch Officer, DC

DC Office

6) Permanent Inner Line

Pass (ILP)

Receiving Clerk,

Forwarding Clerk,

Branch Officer, DC

DC Office

7)Temporary Inner Line Pass(ILP)

Receiving Clerk,Forwarding Clerk,

Branch Officer, DC

DC Office

8) Domicile Certificates Receiving Clerk,

Forwarding Clerk,

Branch Officer, DC

DC Office

9) Gapping Certificate Receiving Clerk,

Forwarding Clerk,

Branch Officer, DC

DC Office

10)Birth Certificate Receiving Clerk,

Forwarding Clerk,District Statistical

Officer

DC Office

11)Death Certificate Receiving Clerk,

Forwarding Clerk,

District Statistical

Officer

DC Office

12)Issuance of Employment Receiving Clerk, DC Office


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card Forwarding Clerk,

District Employment

Officer

13)Marriage Certificate Receiving Clerk,

Forwarding Clerk,

District Marriage

officer

DC Office

14)Character Certificate Receiving Clerk,

Forwarding Clerk,

DC

DC Office

15)Medical Fitness

Certificate

Receiving Clerk,

Forwarding Clerk,

District Medical

Officer

DC Office

2 Land Management 1) Issuance of the Land

Possession Certificate

Receiving Clerk,

Forwarding Clerk,

Branch Officer(LRSO), DC

DC Office

2) Issuance of the Land

Allotment Certificate

Receiving Clerk,

Forwarding Clerk,

Branch Officer

(LRSO), DC

DC Office

3) Issuance of the

Mortgage Certificate

Receiving Clerk,

Forwarding Clerk,

Branch Officer

(LRSO), DC

DC Office

4) Tax CollectionCertificate

Receiving Clerk,Forwarding Clerk,

Branch Officer

(LRSO), DC

DC Office

5) Generation of Notice for

Default

Receiving Clerk,

Forwarding Clerk,

Branch Officer

(LRSO), DC

DC Office

6) Property Deed Certificate Receiving Clerk,

Forwarding Clerk,

Branch Officer(LRSO), DC

DC Office

3 Social Welfare 1. Old Age Pension Receiving Clerk,

Forwarding Clerk,

District Social

Welfare Officer

(CDPO)

DC Office


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2. Family Benefit Scheme Receiving Clerk,

Forwarding Clerk,

District Social

Welfare Officer

(CDPO)

DC Office

3. Disability Certificate Receiving Clerk,

Forwarding Clerk,

District Social

Welfare Officer

(CDPO)

DC Office

4 RTI/Grievances

Services

1) Providing information Receiving Clerk,

Forwarding Clerk,

Branch Officer

(LRSO), DC

DC Office

2) Grievance and

Complaints related services

Receiving Clerk,

Forwarding Clerk,

Branch Officer

(LRSO), DC

DC Office

5 Arms license 1) Issue of New License Receiving Clerk,

Forwarding Clerk,

Branch Officer

(Judicial), DC

DC Office

2) Issue of Duplicate /

Modification of License

Receiving Clerk,

Forwarding Clerk,

Branch Officer

(Judicial), DC

DC Office

3) Renewal of License Receiving Clerk,

Forwarding Clerk,

Branch Officer

(Judicial), DC

DC Office

6 PDS 1) Addition of Name Receiving Clerk,

Forwarding Clerk,

District FCS Officer

DC Office

2) Deletion of Name Receiving Clerk,

Forwarding Clerk,District FCS Officer

DC Office

3) Change of Address Receiving Clerk,

Forwarding Clerk,

District FCS Officer

DC Office

7 Issuance of Trade

License

1) Application for new

Trade License

Receiving Clerk,

Forwarding Clerk,

DC Office


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Branch Officer, DC

2) Renewal of Trade

License

Receiving Clerk,

Forwarding Clerk,

Branch Officer, DC

DC Office

3) Inclusion of Items Receiving Clerk,

Forwarding Clerk,

Branch Officer, DC

DC Office

4) Deletion of Items Receiving Clerk,

Forwarding Clerk,

Branch Officer, DC

DC Office

8 Election 1) Application for New

Name

Receiving Clerk,

Forwarding Clerk,

Electoral

Registration Officer

DC Office

2) Application for Deletion

of Name

Receiving Clerk,

Forwarding Clerk,

Electoral


DC Office

3) Application for

Correction of field

Receiving Clerk,

Forwarding Clerk,

Electoral


DC Office

4) Application for

Transposition

Receiving Clerk,

Forwarding Clerk,Electoral


DC Office


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3.3 DETAILS OF DEGS

The Arunachal Pradesh has Sixteen districts where the e-District implementation project to be taken up.

The DeGS in all the district has already been formed. Following are the members of the DeGS.

Representatives Position

DC Chairman

ADC Convener

DIO, NIC Member

DDSC Member

GM (BSNL) Member

Director (Education Member

Project Director Member

DMO Member

Other District Specific Official (To be

chosen by District)

Member


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3.4 DETAILS OF STATE E-GOVERNANCE INITIATIVES

3.4.1 SDC

SDC is envisioned as the Shared, reliable and secure infrastructure services centre for hosting and

managing the e-Governance Applications of State and its constituent departments. SDC is envisaged to

establish a robust infrastructure to enable the Government to deliver the services quickly and effectively

to its stakeholders. The proposed State Data Centre, connected to the State Wide Area Network

(SWAN), shall provide the access to the e-Governance applications & Services to Government employees

through Intranet and to the citizens through public Internet/CSCs etc. Through such a Shared Service

Centre implemented and managed by a competent Implementation Agency, the individual departments

can focus more on the service delivery rather than on the issues surrounding the Infrastructure.

Arunachal State Data Center (MSDC) is to be established under NeGP for storing all kinds of information

relating to Government. This project is to be implemented through State Council for IT and e-

Governance (Department of Information Technology), Govt. of Arunachal Pradesh over a period of 5

years. The Request for Proposal (RFP) for the selection of Implementation Agency has been approved by

the DIT, Govt. of India and the RFP will be soon published in leading Daily news papers. The site for SDC

has been selected in the State Council for IT and e-Governance (Department of Information Technology),

Govt. of Arunachal Pradesh, owned by the state Govt.

Status of SDC Status of DRS Likely date of

commissioning

Whether SDC has adequate space

and IT resources for eDistrict project

The RFP for the

selection of

implementation

partner is

Approved and

the RFP will be

published

shortly

The work is

yet to be

initiated

The project

duration of the

project is 34

months from

the date of

commencement

The envisaged SDC will have

adequate space and IT resources for

e-District project.


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3.4.2 CSC

The CSC project has been initiated for which the State Council for IT and e-Governance under

Department of Information Technology, Govt. of Arunachal Pradesh has been nominated as the StateDesignated Agency and M/s Calance S/w is responsible for implementing the project in the state. The

present status of CSC implementation is as below. It may be noted that out of sixteen districts, seven

districts have 70 percent CSC operational and as per the Department of IT, Govt. of Arunachal Pradesh,

another five district will achieve the same in another three months.

State District Commissioned CSC Registered CSC

As on 31st

July 2011

ArunachalPradesh

Anjaw 1 0Changlang 14 11

Upper Dibang Valley 1 0

East Kameng 8 1

East Siang 19 15

Kurung Kumey 5 1

Lohit 18 16

Lower Dibang Valley 10 7

Lower Subansiri 13 11

Papumpare 27 22

Tawang 6 3

Tirap 11 5

Upper Siang 6 3

Upper Subansiri 11 4

West Kameng 19 13

West Siang 18 8

Total 187 120


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3.4.3 SWAN

The Department of IT proposed to establish Arunachal State Wide Area Network under NEGP which will

interconnect all the Blocks, Sub-Divisions, Districts, and State capital through high speed data

communication line. This project is being implemented in PPP model over a period of 5 years.. The

Selection of Network Operator in BOOT Model for Arunachal SWAN has been completed and the work is

already started. The SHQ at Itanagar and all the sixteen District Head quarter POP barring one is already

live . The status of BHQ implementation is stated below.

Sl.

No.

Name

of

Districts

BLOs Type of

Connectivity

BSNL Connectivity

(LL/BB/VSAT)

Installation

1

PapumPare

Sagalee LL LL Installed

2 Balijan LL LL Installed3 Kimin LL LL Installed & commissioned

4 Doimukh LL LL Installed & commissioned

5 Mengio VSAT NA Installed

6 Leporiang VSAT NA Installed

7 Toru VSAT LL Installed

8 Banderdewa LL LL Installed & commissioned

9 Taraso VSAT NA Installed

10

EastSiang

Boleng LL LL Not installed

11 Ruksin LL LL Installed & commissioned

12 Nari LL LL Not installed

13 Mebo LL LL Installed14 Pangin LL LL Not installed

15 Riga VSAT LL Not installed

16 Bilat LL LL Installed

17 Koyu VSAT NA Not installed

18 Rebo-Perging VSAT NA Not installed

19 Sille Oyan LL LL Installed & commissioned

20 New-Seren VSAT NA Installed & activated

21

LowerDibangVa

lley

Dambuk LL RM Installed

22 Hunli LL NA Installed

23 Desali VSAT NA Not installed(Repeated

site)24 Roiing LL LL Installed

25 Dambuk LL NA Not installed(Repeated

site)

26 Koronu VSAT NA Installed & activated

27 Desali VSAT NA Not installed

28 Paglam VSAT NA Installed


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29 Kronli VSAT NA Not installed

30

Lohit

Namsai LL LL Installed & commissioned

31 Lekang LL LL Installed

32 Wakro LL LL Installed & commissioned

33 Chowkham LL LL Installed & commissioned

34 Piyong LL LL Installed

35 Sunpura LL LL Installed

36 Lathao LL LL Installed

37

Anjaw

Hayuliang LL VSAT Installed

38 Goiliang LL VSAT Not installed

39 Chagalagaon LL VSAT Not installed

40 Kibithoo LL VSAT Installed

41 Wallong LL VSAT Installed

42 Manchal LL VSAT Not installed

43

Chang

lang

Miao LL LL Installed

44 Bordumsa LL VSAT Installed

45 Nampong LL LL Installed

46 Jairampur LL LL/BB Installed

47 Namtok LL VSAT Installed

48 Khimiyang LL VSAT Installed

49 Tikhak Remi

Putok

LL VSAT Not installed

50 Vijoynagar LL VSAT Not installed

51 Manmao LL VSAT Installed

52 Kharsang LL LL Installed

53 Diyun LL LL Installed

54 Yatdam LL VSAT Installed

55

Tirap

Longding LL VSAT Installed

56 Deomali LL LL Installed

57 Khanubari LL LL Not installed

58 Punchao LL VSAT Installed59 Laju LL VSAT Installed

60 Pumao LL VSAT Not installed

61 Wakka LL VSAT Not installed


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62 Dadam LL VSAT Not installed

63 Soha LL VSAT Not installed

64

Dibang

Va

lley

Alinye VSAT NA Not installed

65 Etalin VSAT NA Installed & activated

66 Mipi VSAT NA Installed

67 Aruzu VSAT NA Not installed

68

UpperSiang

Tuting LL VSAT Installed

69 Mariyang LL VSAT Installed

70 Geku LL LL Installed

71 Jengging LL VSAT Installed

72 Mopom VSAT NA Not installed

73 Katan VSAT NA Installed

74 Gelling VSAT NA Not installed

75 Singga VSAT NA Not installed

76 Paling VSAT NA Not installed

77 Migging VSAT NA Not installed

78

WestSiang

Mechuka LL VSAT Installed

79 Basar LL LL Installed

80 Rumgong LL VSAT Installed

81 Yomcha LL VSAT Installed

82 Likabali LL LL Installed & commissioned

83 Kamba LL LL Installed

84 Gensi LL LL Installed

85 Liromoba VSAT NA Installed & activated

86 Kaying VSAT LL Installed & activated

87 Along(East) LL LL Installed & commissioned

88 Monigong VSAT NA Not installed

89 Tiribin LL LL Installed

90 Tato VSAT NA Installed & activated

91 Darak VSAT NA Installed & activated

92 Kangku VSAT NA Not installed

93 Pidi VSAT NA Not installed

94 Daring LL LL Installed

95 Bagra VSAT LL Installed & activated

96 Payum VSAT NA Not installed

97 Jomlo Mobuk VSAT NA Installed & activated

98 Sibe VSAT NA Not installed


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135 Khenewa VSAT NA Installed

136 Veo(Pijirang) VSAT NA Installed

137 Richukhrong VSAT NA Installed

138 Sawa VSAT NA Not installed

139 Dissing Passo VSAT NA Not installed

140 Lada VSAT NA Not installed

141 Gyawe Purang VSAT NA Not installed

142

WestKameng

Rupa LL LL Installed

143 Thrizino LL VSAT Installed

144 Singchung VSAT LL Installed & activated

145 Bhalukpong LL LL Installed

146 Nafra LL LL Installed

147 Kalaktang LL LL Installed

148 Dirang LL BB Installed

149 Jameri VSAT LL Installed & activated

150 Thembang VSAT NA Not installed

151 Shergaon LL LL Installed

152 Balemu VSAT NA Installed & activated

153

Tawang

Jang LL LL/BB Not installed

154 Lumla LL BB Installed

155 Mukto LL LL Installed

156 Dudunghar VSAT NA Installed

157 Zemithang LL VSAT Installed

158 Kitpi VSAT NA Installed & activated

159 Bongkhar VSAT NA Not installed

160 Thingbu VSAT NA Not installed

3.4.4 SSDG

One of the goals of the State Government is to cooperate, collaborate and integrate information across

different departments in the State. To simplify the above task, the concept of e- Governance Service

Delivery Gateways has been conceptualized that will act as standard based messaging switches and

provide seamless interoperability and exchange of data across the departments

This State Portal project has been formulated under the National e- Governance Plan (NeGP) to fulfill

the vision of providing easy and convenient services to the citizens through remote access primarily

through Common Service Centers (CSCs) and enabling the State Portal (by implementing the key

components State Portal viz. SSDG, electronic Form (eForms), Application and Computing

Infrastructure).


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Status of SSDG

in the StateStatus of State Portal Vendor Has been selected for Implementation.

Services under eForm for

each district

Services already

implemented

Services still to be implemented

NA 1) Registration of Non-Matriculate

Candidate at Employment Exchange

2) Registration of Matriculate Candidate at

Employment Exchange

3) Registration of Technical Candidate at

Employment Exchange

4) Issuance of Soil health Card

5) Issuance dealer Certificate ofRegistration to sell Fertilizer

6) Grant of License to Sell/Exhibit

Agriculture product

7) Issuance of Old-Age Pension

8) Application for Beneficiary under

National Benefit Scheme

9) Application for Beneficiary under Ex-

Gratia Scheme

10)Issuance of Land Possession Certificate

11)Issuance of Land Allotment Certificate

12)Application for Mutation

13)Application for New Registration in

Electoral Roll

14)Application for Inclusion of Name in

Electoral Roll

15)Application for Objection against

Inclusion of Name in Electoral Roll


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3.4.5 Other State MMPs

SNo Name ofState MMP

Status No ofDistrict

covered

ProjectCost in

INRProject

Conceptual

ized

DPR

approved

Under

Implementa

tion

Post Impl.

1 CT-MMP Yes Yes Yes NA 8 1045.21

Lakh

2 CCTNS Yes Yes Yes NA 8 2100

Lakhs

3.4.6 Status of SeMT

The State e-Governance Mission Team of Arunachal Pradesh has the following representatives from the

state government side, who for the core committee.

Representatives Position

Secretary, IT Chairman

Director, IT Member Secretary

SIO, NIC (Arunachal Pradesh) Member

Rep. of Depts. taking up e-Governance

Projects under NeGP

Invitee

Currently Department of IT, Arunachal Pradesh hasnt engaged any consultant as the state is under the

process of selection of consultants for various positions and various levels under the NeGD.


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3.4.7 Status of any other e-Governance initiatives in the state

i. Jan Subidha Center:

The Department of Planning, Government of Arunachal Pradesh in collaboration with NIC State

unit Arunachal Pradesh is executing a project for delivery of the certificates. The following

Certificates are been provided using the application.

Sl No Name of the Certificate

1. Identity Card

2. Income Certificates

3. Permanent Resident Certificates

4. Temporary Resident Certificates

5. Caste Certificates (ST)

6. Permanent Inner Line Pass (ILP)

7. Temporary Inner Line Pass (ILP)

8. Domicile Certificates

9. Other District Specific Certificate like Gapping Certificate

However the present application which is running in all the DC offices has the following

problems

i) The application is running in Client-Server model and dont have Web enabled Architecture.

Thus it can not be leveraged outside the specific office where it is running.

ii) All the DC offices running the application have separate copy of the Databases and they are

not interlinked.

iii) Security of the application is very minimum.

iv) Digital Signature, Authenticity features of the application are missing.


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3.4.8 Status of data digitization in the each district

SlNo

Location Name of Service Status Remark

1.

All the District of

Arunachal Pradesh

Identity Card 100% Digitized

2. Income Certificates 100% Digitized

3. Permanent Resident Certificates 100% Digitized

4. Temporary Resident Certificates 100% Digitized

5. Caste Certificates (ST) 100% Digitized

6. Permanent Inner Line Pass (ILP) 100% Digitized

7. Temporary Inner Line Pass (ILP) 100% Digitized

8. Domicile Certificates 100% Digitized

9. Other District Specific Certificate like

Gapping Certificate

100% Digitized


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3.4.9 Status of Manual / electronically enabled Transactions District wise

Status of e transactions for the services gone live under Jan-subidha Center is as below:

S. No Name of Service 2010-11

ManualTransactions

Transactionsof e-delivered

1. Identity Card NA 3002. Income Certificates NA 2503. Permanent Resident Certificates NA 25004. Temporary Resident Certificates NA 12005. Caste Certificates (ST) NA 70006. Permanent Inner Line Pass (ILP) NA 40007. Temporary Inner Line Pass (ILP) NA 6008. Domicile Certificates NA NA9. Other District Specific Certificate like

Gapping Certificate

NA 400

Since the Jansubidha Services was line only in the year 2011, hence there is no online

transaction for the services in the year 2008-2009. The above transaction is the average per

district.


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Section- 4: PROJECT DETAILS AND IMPLEMENTATION MODEL

4.1 STAKEHOLDER ANALYSIS

Anybody who is affected by or can influence the programme/ project is called a stakeholder. The

process of stakeholder identification/ interaction typically results in improved project effectiveness,

efficiency, equity, sustainability, transparency and accountability. All the relevant stakeholders

associated with the project are displayed in the below given diagram.

E DistrictProject

DistrictAdministrat

ion

StateGovernment

DIT, GoI

SystemIntegrator

ProjectConsultants

StateDesignated

Agency

ProjectAssessment

Partner

DeGS


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STAKEHOLDER

GROUP/NAME

ROLES & RESPONSIBILITIES LEVEL OF INFLUENCE

Department of

Information

Technology

(DIT), GoI

a. Frame and Issue Guidelinesb. Receive and appraise proposals from the

State

c. Formation of Project ManagementGroup (EPMG) to assist DIT in

monitoring and assessing achievements

by states

d. Provide technical assistance to the Statee. Empanelment of consultants and IAf. Support state/nodal agency in getting

guidance /assistance technical or

otherwise.

HIGH

The State

Government

a. Identify a State Designated Agency (SDA)and a State Nodal Officer to represent

the State

b. To enter into necessaryMoUs/agreements with DIT/other

central agencies/service providers for

funding, defining service levels for

identified services, ensuring service level

adherence, implementation and

sustainability of the pilot project and

subsequent state wide rollout.c. Issue instructions and ensure formation

of District e-Governance Society in the

Districts.

d. Provide State Financial Support as

HIGH


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STAKEHOLDER

GROUP/NAME


required /envisaged under the project

e. Provide Infrastructure and other supportto the State Designated Agency (SDA)

f. Take appropriate steps for legal changesrequired in implementing BPR for

identified services

g. To identify the project champion andensuring complete involvement of the

project champion from start to the finish

of the project

District

Administration

To provide close tie-ups with all the stakeholders

in the project, to provide commitment and

support, help to bring-in the process changes

and overall guidance to the project.

HIGH

State

Designated

Agency

a. Synchronize roll out of e-District withe-form, SSDG, State Portal, CSC, SWAN,

SDC and receive and manage funds to

ensure timely fund flow to

implementing agencies

b. Coordinate and facilitate interactionsbetween the project implementation

partners/consultants, State Government

Departments, District Administration

c. Enable creation of a comprehensiveState package for e-District and other

technical support. Facilitate integration

of the existing ICT enabled and other

HIGH


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STAKEHOLDER

GROUP/NAME


Government Schemes into the e-

District

d. Facilitate administrative readiness ande-readiness of the District

e. Facilitate selection of ISA andapplication Developer under the

guidance of State Project Committee /

Apex Committee

f. Draw up a comprehensive user chargespolicy and a sustainable road map for

the e district project for approval of the

State Government.

District e-

Governance

Society (DeGS)

a. Ensure close linkages and coordinationamongst the various stakeholders in the

Project at field level.

b. Provide overall guidance to the Projectpartners at District level

c. Work closely with the ISA andApplication Developer to undertake the

field work, comprehend the

requirements, document the

observations, prepare roadmap,

redesign the processes

d. Build capacity of the staff at variouslevels of the district administration.

Work closely with the technical solution

provider for developing and customizing

the software, implement the technical

MEDIUM


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STAKEHOLDER

GROUP/NAME


solution

e. To manage, supervise and implementbackend computerization of partner

Departments/Agencies

f. Support the Common Services Centers(CSCs), throughout the District for

providing G2C services as per the Service

Level Agreements between

Departments/ SDA for CSCs and the

Service Center Agency.

g. Collect user charges as fixed by the StateGovernment and keep audited accounts

of the same.

h. Take all publicity measures andcampaigning through media like TV,

radio, newspaper, conferences,

seminars, public meetings, banners and

posters

i. Ensure delivery of services in the longterm

j. Ensure an effective transaction-basedrevenue sharing arrangement during the

Operation and Maintenance phase

among all Stakeholders

Project

Consultants

a. Design an efficient and effective end toend service delivery process

b. Study the capacity buildingrequirements and help create a facility

HIGH


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STAKEHOLDER

GROUP/NAME


for development of capacity including

preparation of Change Management &

Training plans, legal changes and draft

Government Orders for the services

identified under e-district

c. Suggest the functional requirements forthe application, based on the BPR and

review the System Requirement

Specification (SRS) and System Design

Documents (SDD) for the application

development and submit their

observation to the State Designated

Agency.

d. Facilitate in conducting the UserAcceptance Test (UAT). UAT is to be

conducted by the Implementing Agency.

Final sign off need to be given by the

Users.

e. Supervise and assist the STQC foracceptance testing of the application

f. To assist State in the selection of SystemIntegrator (Implementation Agency)

from the DIT, GOI empanelled list.

g. To supervise the installation,commissioning of IT infrastructure at

Central Server Location and also at each

district location. After the installation of

infrastructure Consultant would submit

their report to the District Nodal


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STAKEHOLDER

GROUP/NAME


officer/collector. Final acceptance is to

be given by the District Nodal

Officer/District Collector.

h. Prepare RFP for Statewide rolloutincluding works of Data Entry and Site

preparation.

i. To provide one dedicated manpower ateach district for project coordination for

3 years.

j. To supervise the rollout.k. To design the post implementation

guidelines including defining the role

and responsibilities of Joint Entity (PPP

option) and its stake holders for

Operation and Maintenance phase.

l. To handover the project to the abovestate Joint Entity.

System

Integrator/

Implementation

Agency

a. Software Development includingdevelopment of UAT procedures and

test cases.

b. Procurement and commissioning of ITinfrastructure,

c. Site preparation, data digitization anddeployment of application in State Data

Centre.

d. User Traininge. Rollout in the Districtf. Interface with front end delivery centers

HIGH


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STAKEHOLDER

GROUP/NAME


for applications go live

g. Provide application and system supportin SDC for e-District

h. Provide help desk support during andafter implementation

i. Provide hand hold support afterimplementation at district level

Project

Assessment

Partner

To carry out the field study in order to assess the

impact of e delivery and give feedback about the

impediments and difficulties in the accessing the

services and information

MEDIUM


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4.2 SERVICES AND SERVICE LEVELS

Government of India has identified 5 service categories (Issue of certificates, Social welfare schemes,

Revenue Court, Ration Card, RTI services) at the national level which shall be taken up for

implementation by the states. As per the discussion with the DC offices following sub-services have

been taken into consideration under these core categories along with two additional services during the

implementation of the project in Arunachal Pradesh.

Sl No. Service Categories SubServices Existing Service Level

1 Certificates 1) Identity Card Minimum 7 days

2) Income Certificates Minimum 7 days

3) Permanent Resident Certificates Minimum 7 days

4) Temporary Resident Certificates Minimum 7 days

5) Caste Certificates (ST) Minimum 7 days

6) Permanent Inner Line Pass (ILP) Maximum 7 days

7)Temporary Inner Line Pass (ILP) Maximum 3 days

8) Domicile Certificates Maximum 7 days

9) Gapping Certificate Minimum 7 Days

2 Land Management 1) Issuance of the Land Possession

Certificate

Minimum 20-25 days

5) Issuance of the Land Allotment

Certificate

Minimum 20-25 days

6) Issuance of the Mortgage Certificate Minimum 20-25 days

7) Tax Collection Certificate Minimum 20-25 days

5) Generation of Notice for Default Minimum 20-25 days

6) Property Deed Certificate Minimum 20-25 days

3 Social Welfare 1. Old Age Pension Maximum 7 days

2. Family Benefit Scheme Maximum 14 days

3. Disability Certificate Maximum 14 days

4 RTI/Grievances

Services

1) Providing information Maximum 7 days

2) Grievance and Complaints relatedservices

Maximum 7 days

5 Arms license 1) Issue of New License Minimum 7-14 days after

getting police verification

report.


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2) Issue of Duplicate / Modification of

License

Minimum 7-14 days

3) Renewal of License Minimum 7-14 days

6 PDS 1) Addition of Name Minimum 14 days

4) Deletion of Name Minimum 14 days

5) Change of Address Minimum 14 days

7 Issuance of Trade

License

5) Application for new Trade License Minimum 7 days

6) Renewal of Trade License Minimum 7 days

7) Inclusion of Items Minimum 7 days

8) Deletion of Items Minimum 7 days

8 Election 5) Application for New Name Maximum 7 days

6) Application for Deletion of Name Maximum 7 days

7) Application for Correction of field Maximum 7 days

8) Application for Transposition Maximum 7 days

9 Population

Registration

1) Birth Certificate Maximum 7 days

2) Death Certificate Maximum 7 days

10 Miscellaneous 1) Issuance of Employment card Maximum 21 days

2) Marriage Certificate Maximum 7 days

3) Character Certificate Maximum 3-4 days

4) Medical Fitness Certificate Maximum 7 days


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Implementation PhaseDevelopment of

ApplicationInstallation of IT

InfrastructureUser Training

Development Phase

Preparation of RFP Capacity BuildingWorkshop Selection of Vendor

Design Phase

Finalization of ServicesBusiness Process

ReengineeringLegal Changes

Inception Phase

Selection of Consultant As-IS Assessment

4.3 IMPLEMENTATION STRATEGY

i. Identification/Notification of State Agencies:

The State Department of IT, Govt. of Arunachal Pradesh needs to identify a nodal

agency called SDA (State Designated Agency) for successful implementation of the

project in the state.

ii. Preparation & approval of Detailed Project Report (DPR):

Following the preparation of the DPR, it will be submitted to the DIT, GoI for approval.

On administrative and financial approval and the same would be communicated to the

State / State Designated Agency for project initiation.

iii. Selection of the Implementation Support Agency(ISA)

The State will select the project consultant from the DIT empanelled list, who would be assigned

by DIT, GoI for the estimated Project period, who will be responsible for providing day to day

implementation support to

iv. Finalization of Service Levels and Business Process Reengineering (BPR)

Prior to the start of the implementation, for the identified services which have been included

for the rollout , the State will undertake a comprehensive study of the existing processes for

service delivery, to identify areas for improvement across the selected services. This


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improvement would be aimed at achieving service levels for each of the service, to be approved

by the State as a standard prior to the actual implementation of the pilot. The following

documents need to be prepared and submitted:

a) Documentation of the existing process of service delivery across the e-District Servicesb) Existing Services Levelsc) Proposed Service Levels, based upon benchmarking / opportunities for improvementd) Identification of Business Process Reengineering requirement to achieve the proposed

service levels, including areas where legal changes would be required.

e) Documentation of To-Be Process maps in line with the BPR proposedf) Cost Benefit Analysis of the proposed changes

v. Project Implementation

Following the State approval of the service levels and BPR required for implementing, the DeGSwould initiate the development of the following documents:

i. BPR and Change Management Planii. IT Infrastructure Up gradation Plan

iii. Procurement and Financial Management Planiv. Site Preparation Planv. Functional Requirement Specifications for the re-engineered Processes

vi. System Design Document and SRSvii. Training Requirement

At the same time the SDA would also initiate steps for the identification of a technical partner as

the Application Developer. The activities relating to procurement, site identification,

preparation, and installation of hardware would have to be simultaneously coordinated by the

implementing agencies both at the State and district level. Imparting the training is an crucial

component which will be carried out simultaneously.

The SDA/DeGS would ensure data digitization of requisite records by within the agreed time

frame. The SDA/DeGS would ensure development, completion and successful testing of

application software by the Application Developer. The SDA/DeGS would ensure end-to-end

implementation of the project within the project timeline and cost.

vi.Independent Outcome Assessment: Following the implementation of the project, the

independent assessment of the outcome of the project in line with the outcome envisaged will

be carried out by the appoint a third party by DIT


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4.4 Key Activities

4.4.1 Hardware Assessment

The hardware assessment includes the hardware required at the DC office, Sub-Division Office and Block

offices. The figures mentioned here are indicative and is based on the users responsible for processing

the application under a particular service. The hardware assessment also includes the requirement of

digital signature. Operating System License, Antivirus License and MS-Office license has also been taken

into consideration. As per the National Rollout guideline of e-District MMP Section 6.8.2. (B);the IT

infrastructure created under SDC, SWAN, CSC, State Portal, SSDG and any other MMP should be

leveraged for the Implementation of e-District Project. This has been given due diligence and final

hardware requirement have come up after considering all the initiatives . Required licenses will be

provided for the infrastructure available at the SDC for efficient helpdesk management and performance

management of e-District application. Bill of Material of hardware required at each office is mentioned

in the below given table. (The numbers mentioned here are indicative).

Existing Hardware at DC Office

Sl

No.

Section Desktop Printer

/MFP

Remark

1. DC Cell 3 3 IT Infrastructure is around three year old and

there is no Maintenance contract exists.2. Election Cell 6 3 IT Infrastructure is around three year old and

there is no Maintenance contract exists.

3 Land 3 2 IT Infrastructure is around five year old and


4 Judicial 2 1 IT Infrastructure is around Five year old and


5 PDS Cell 2 1 IT Infrastructure is around three year old and


6 Jan-Subidha 6 6 IT Infrastructure is around one year old and



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Though as per the above table some Desktop Computers, Printers exists in the DC offices but many of

them are over 5 years old and dont have any maintenance contract. Thus it is proposed that all the DC

offices, ADC (HQ) offices, SDO/EAC(HQ) offices, Circle Offices and BDO offices will have set of new

infrastructure to implement the project.

The Existing Manpower at the District Administration:

District Name DC Office ADC Office Circle office EAC BDO office

East Kameng 92 14 2 3 8

Changlang 130 16 2 3 8

Lohit (Tezu) 84 13 2 3 8

Upper Siang 160 18 2 3 14

Tawang 126 16 2 3 7

East Siang 58 13 3 3 5

Anjaw 56 15 3 3 5

a. Estimated Hardware Requirement at DC office:

Item/Component Qty in Numbers Cost per unit Total Cost

Laptop (Including OS License) 1 50000 50000

Desktop (including OS and UPS) 20 45000 900000

Printer 6 8000 48000

MFPs 8 20000 160000

Digital Signature 21 750 15750

Antivirus Software License (3 years) 21 3600 75600

MS-Office License 21 15000 315000

10 KVA Generator Set 1 1000000 1000000

Total Cost for each DC office 2564350

Total Cost for 17 DC office (In Rs. Lakhs) 435.94

* The Requirement is indicative for costing purpose. Actual requirement to be finalized after To-Be

Exercise.


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Detailed Project Report