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INSIDE THIS ISSUE:
Knights Baseball Tickets 3 New FTO’s & Preceptors 2
Paramedic Competition Results
3 July Commendations 4
Holiday Shift Bid 5 Thank You Letter from Family 6
August Corporate Compliance
7 Medic Calendar 8
August 11, 2014
Mecklenburg EMS Agency: News From The Front Line
The Medic Dispatch
1
Performance Pay Update
The new tracking period began on July 1st. As you can see from the latest Performance Pay update, we are currently tracking to hit performance goals. The Patient Satisfaction score is currently at 68% and Priority One Trauma Scene Time is at 9:45. Performance goals for these two measures are ≥ 68% Excellent and ≤ 10 minute. Communication and teamwork are key drivers of an excellent patient experience. Remember AIDET, an effective tool that should be used on every call to improve communication with our patients. Your actions over the next several weeks can positively or negatively influence the final results of this current tracking period. Let’s continue to deliver medical excellence and compassionate care!
2
New FTO’s & Preceptor
Congratulations to our new Field Training Officers and Preceptors.
In an effort to improve Medic’s
Performance Evaluations on several
levels, a revised Performance Evaluation Tool has been created. It
is important that all Agency
employees view the video
explanation of this tool and the changes associated with it. If you
have any questions after viewing it,
please speak with your Manager or
Supervisor for assistance. The Video is on the LMS site. www.medic911.com/extranet/lms As a reminder, the username for the LMS website is your employee number. If you have never logged in then your password is medic911.
Links to the LMS can be found by
going to My Medic on the Medic
Homepage.
A link for mobile phone viewing is
also available.
FTO’s
Hillary Ramsey
Al Wilson
Daniel Geis
Karen Levar
Preceptors
Chris Pinto
Daniel Baffaro
Mike Grisanti
Medic has met the “gold standard”
determined by the ambulance
industry to be essential in a modern
emergency medical services provider. These standards often
exceed those established by state or
local regulation.
Great job!
Medic has been successfully reaccredited by the Commission on
Accreditation of Ambulance Services
(CAAS). Accreditation signifies that
CAAS Accreditation
Performance Tool
3
2. Additionally, parking on the exit side of the Outpatient Surgery is prohibited since patient vehicles are not able to exit.
We understand the parking challenges and are working on a long term solution. Contact your supervisor with questions.
Two Important Items about Parking at CMC University.
1. Please note that when picking up from or dropping patients off at CMC University, do not park under the awning of the Outpatient Surgery center. The sliding glass door is where the patients are wheeled out to their personal vehicles when they are being discharged. When you are parked there this blocks their access. There have been recent incidents where they have had to wheel the patients out to their cars in the parking lot.
Save the date for the 24th Annual Paramedic Competition at the EMS Today Conference, October 4th through the 8th. Come and see paramedics
John Stroup
&
Michael Dudkowski
as they represent the agency as the regional champions.
CMC University ED Parking
You’ve been asking for it and here it is! Charlotte Knights Baseball! Join your fellow Medic employees and their families in the new BB&T Ballpark. Tickets still available for the 31st!
Just August 24th
Sunday, August 24th, game starts at 5:05 pm
Charlotte Knights Vs. Norfolk Tides
BB&T Ballpark
“Kids Run the Bases-Following the Game”
Sunday, August 31st, game start at 7:05 pm (B-Shift Day)
Charlotte Knights Vs. Gwinnett Braves
BB&T Ballpark
“Season Finale Fireworks”
Tickets are limited to Medic employees and immediate family members ONLY
The ticket cost is $8 per person with a maximum of SIX tickets per family; $18 concession voucher is
loaded on to ticket. Please see a member of PR to purchase. Any questions: [email protected].
Payment must be in the form of a check made payable to Mecklenburg EMS Agency OR cash. No
payroll deductions
Join Us for Baseball!
Paramedic Competition
4
Jose Aguilar-Castillo Paul Burns
Shane Anaya (2) Michael Bush
Samantha Baber (2) James Cail (4)
Daniel Baffaro Matthew Campbell
Jeff Bailey (2) Renee Canup
Lester Bailey (2) Ronisha Carr
David Barbato Scottie Carriker
Jason Barr (2) Danielle Cassevah
Luis Barrera Steven Cimijotti (3)
Joshua Baun Esequiel Cipriano (2)
Kristi Beaver Edward Clay (2)
Stephanie Benson (2) Heather Clay (2)
Jay Black (2) Chelsea Cline
Scott Blair William Coble (2)
Nina Bost Cory Colvin (2)
Rebecca Boyce (3) Joseph Connors (2)
Jeffrey Boyles Harley Conrad
Angela Breeden-Alvarez (2) Dale Cordice
Nickolas Bringolf (2) Jason Crump (2)
Allison Brinzey Ashley Cummings
Veronica Brittain Katie Currin
Ty Brown Jai-An Davidson
Lee Brown Matthew Deedrick
Amanda Burdette (2) Patricia Dowbiggin
Ashley Smith Brian Smith
Heather Smith Lindsay Smith
Stacen Smith Chris Somerset
Kathleen Spitzmiller Matt Stegall (9)
Richard Steinbroner Tory Stokes
Robert Dowbiggin David Hawks
Michael Dudkowski(4) Shannon Helms
Chelsea Cline Matt Hestwood
Ashley Duncan (3) David Hodnett
Yolanda Edmonds Nicolette Hodnett
Alan Elam Samuel Hord
James Emerson Charles Horne
Donald Eslick (2) Kayla Hough
Cheryl Eudy Robin Houser
Jenna Galanti Bradley Howell
Robin Geck (2) Stacey Hughes (2)
Daniel Geis (2) Audrey Hunt (2)
David Gerig Brendan Hutson (4)
John Gibson Andrew Innerfield (3)
Taylor Gibson (7) Jennifer Johnson
Joseph Gilchrist (3) Matt Johnson
Jennifer Gilmore (2) Sam Jones (5)
Michael Gilmore Casey Jordan
Kara Gilroy Angela Kaufman
Matthew Godec (2) Chad Kennedy (2)
Jose Gonzalez Sam Kennerly
Julio Gonzalez (3) Kaari Keranen (3)
Michael Grisanti (2) Allison Kerley (2)
Eric Hall Shawn Kerley (2)
Russell Harrell (2) Kristin King
Benjamin Harris Scott King
Brittany Harris Kyle Kirchner
Rebekah Hart-O’Sullivan Siobhan Klass
Jonathan Konecny (5)
Timothy O’Connell
Victoria Layton Ryan O’Donnell (4)
Erin Lee Chance Osborne
Marcus Lee (3) Dawn Parker
Malcolm Leirmoe Ethan Parker (4)
Matt Lewis Macon Parker (2)
Bobbi Lindsey Robert Parker
Nicholas Lommerse Kim Parlier
Matthew Losh Mark Peck (3)
Ryan Lowe (5) Gabrielle Pegram
Vashti Lynch (5) Anne Pentland (2)
Michael Macho Alexis Perkel
Karim Mahmoud Jeff Perkel
Jim Manning Beth Pethel
Tim Mashburn Lloyd Peugh
Anna McCarley David Phillips (2)
Gabriel McGaha Susan Pollich
Justin Minton Hillary Ramsey (4)
Erin Mitchell Helen Reed
Tyler Mohr Beth Rimmer
Hunter Mitchell Asa Rhinehart
Michael Moore (2) Bradley Rowland
Jeremy Murphy (2) Robin Roy
Ken Murray (2) Megan Ruane (5)
Edmund Naumann Emil Ruiz
Matthew Needs John Ryan
Daniel Neilson Johnny Sampson (2)
Arthur Nolan Michael Schmidt
Rebecca Norris (2) Ben Shaw (7)
Tyler North Kyle Sheehan
Mary Shockley (2) Chris Simmons
David Simonini Drew Smith (3)
5
From the Scheduling Department: Each coverage unit will require one BLS-CC and one EMT. If the game is not covered within 7 days of the required coverage date, the scheduling Department will open those shifts to others. That may include to Paramedic-CC and Paramedics NCC and/or assigning on duty units for coverage. These shift will appear on ePro Scheduler when available. If you have any questions please email [email protected].
July Commendations Continued...
The Scheduling Department is now
accepting bids for time-off for the following days:
Thanksgiving Day
Christmas Eve
Christmas Day
Holiday bid is now open for: CC, TL, NCC, OA’s, Logistics & Ops.
Supervisors
Visit the Extranet for details.
The bid closes at noon on Monday,
August 25th. Results will be posted in
the bay by 1700.
Questions: [email protected]
Holiday Bid
Michael Stratton Crystal Strong (3)
John Stroup Heather Teague
Jeff Thompson Andrew Tinson
Maureen Townes (5)
Greg Truesdale
Doug Valot John Walsh (2)
Nichole Washington
Matt West (2)
Veronica Westover
Jonathan Wilford
James Wilkerson Colby Willison
Alfred Wilson Joan Wisham
Andy Wooten (3) Thomas Wright
Pamela Wykle
H.S. Football Games Standby
Visit My Medic on the Extranet for a complete list of ROSC & Service Award Honorees
6
consistently above and beyond my wildest expectations. You truly are a family of amazing people, who not only spend your day helping save people’s lives- you truly care about your patients and one another. Your passion and caring showed from the first moment we reached the hospital doors to be ushered up by uniformed Medics. It showed when the halls started to fill with Medic personnel, until I think there were more Medics than family members. Your caring shone through Eric's co-workers, who were so concerned for his life they stopped by after their shift ended to come and make sure he was okay. The caring and bond of the entire organization showed when everyone from Eric's training officer to the head of the Medic organization took the time to come by the hospital and offer their support, even if they couldn't go back and actually visit with Eric. The fact that Eric Morrison and Eric Bitler would stand in for my brother at our sister's graduation blew us away.
By Emily Hudspeth— 7-25-14 Dear Medic, It's hard to put into words what the amazing people at Medic have done for my family. Two of your co-workers literally saved my brother’s life. If it weren't for Katie and Courtney's miraculous care, Eric probably would never have made it to the hospital. As a family member of someone in a trauma this severe, you can't always fully appreciate the work that EMTs and Paramedics do to save your loved one's life. I know I will never be able to thank you all for the work that you do every day, but I have to try. Every single one of the people I have met from Medic has gone
#MedicStrong
They clearly care, even about the little things. They volunteered to help move my mom out of her house as she had to deal with moving when Eric was in the hospital, and stopped by countless times to offer support. The list of instances like these has been endless; I couldn't possible cover every moment I have been literally blown away by how amazing Medic is. To each and every one of you at Medic, thank you for showing my family your true colors. There isn't a more beautiful sight to see. Thank you. Thank you for everything that you do and everything that you are. You have truly made us feel like we are a part of your family - so if someone comes up to you and hugs you the next time you are wearing Medic gear, it just might be me. #MedicStrong
Learn more about being more involved with the community as a Medic
employee by contacting Community Engagement Coordinator Lester Oliva at
[email protected] or 704-943-6023
Medic In the Community. Get Involved!
Pictured: Jacob Ellison
On Tuesday, August 5th, paramedics Adamo Ri-ascos & Jacob Ellison rep-resented Medic at the Town of Davidson's Na-tional Night Out Event. Our paramedics demon-strated and explained the role of EMS in life saving situations.
7
August Corporate Compliance Sessions
Compliance sessions are held
next to the Medic Fitness
Center, please contact Amy
Broughton if you need directions or have any questions
about the August Corporate
Compliance sessions at
Required Attendance
Jeffrey Boyles, Brent Cail, Margaret Carmichael, Ed Clay, Janine Curlee, Jai-An Davidson, Jeffrey Davidson, Jim Emerson, Matthew Hestwood, Kendal Hicks, Cathy Jordan, Eric Koelbl, Matthew Lost, Ron Martin, Beth Pethel, Patrick Pfund, Claudia Tetenbuam, Nayyar Toqeer
Please note: If your Annual
Performance Review was in July
and you did not attend a July
class, you must contact Amy
Broughton and attend an August
class.
Information Updates:
Please register for your
Corporate Compliance Training
session through the LMS
The duration of the Medic Safety & Compliance Training sessions
is up to 4 hours.
Attendees will be paid for the
total time spent in class and each employee with an Annual
Performance Review in that
month must attend one of
the available Compliance Training Sessions.
Sun Mon Tue Wed Thu Fri Sat
1 2
3 4 5 6
Compliance
0800-1200
7 8 9
Compliance
1600-2000
10 11 12 13
Compliance 0800-1200
14 15 16
17 18 19 20 21 22 23
24 25 26
Compliance 1300-1700
27 28 29
Compliance 1300-1700
30
Visit Us on the Web! www.medic911.com
MEDIC Mecklenburg EMS Agency
4525 Statesville Road Charlotte, NC 28269
Tel: 704-943-6000 Fax: 704-943-6001
In-Service
Training
Medic Events
Holidays
Recertification Testing
August 2014
2014 Training Schedule
Sun Mon Tue Wed Thu Fri Sat 1 B 2 B
3 B 4 A 5 A 6 B
Corporate Compliance
0800-1200
7 B 8 A 9 A
Corporate Compliance
1600-2000
10 A 11 B 12 B 13 A
Corporate Compliance
0800-1200
14 A 15 B 16 B
17 B 18 A 19 A
Medic Inservice
1800-2200
20 B
Medic Inservice
1000-1400
21 B
Medic Inservice
1200-1600
22 A
Medic Inservice
0800-1200
23 A
24 A 25 B
Medic Inservice
1200-1600
1800-2200
26 B
Corporate Compliance
1300-1700
27 A
Medic Inservice
1200-1600
1800-2200
28 A
Medic Inservice
1800-2200
29 B
Corporate Compliance
1300-1700
30 B
August Corporate Compliance Trainings:
Wednesday, Aug. 6th 0800—1200
Saturday, Aug. 9th 1600—2000
Wednesday, Aug. 13th 0800—1200
Tuesday, Aug 26th 1300—1700
Friday, Aug. 29th 1300—1700
August Mandatory In-Service Sessions:
Tuesday, Aug. 19th 1800—2200
Wednesday, Aug. 20th 1000—1400
Thursday, Aug. 21st 1200—1600
Friday, Aug. 22nd 0800—1200
Monday, Aug. 25th 1200—1600
Monday, Aug. 25th 1800—2200
Wednesday, Aug. 27th 1200—1600
Wednesday, Aug. 27th 1800—2200
Thursday, Aug. 28th 1800-2200
