FINAL Conference Program - Day Hospitals Australia › wp-content › uploads › ...on 12 March 2014. Dominique Egan, Partner, TressCox Lawyers 9.30am - 10.30am Your behaviours, your

Silver Sponsors

Australian Day Hospital Association …supporting day hospitals

2014

ADHA Conference

FINAL Conference Program ‘Celebrating the Future’

14 -16 September 2014 Crowne Plaza Hunter Valley, NSW

Gold Sponsor

Corporate Sponsors

Australian Day Hospital Association Crowne Plaza Hunter Valley, NSW

2014 ADHA Conference

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Welcome all! On behalf of the Board of Directors, the members of the Conference Committee, the ADHA Secretariat, the members of the National Advisory Committees

and the State Chapter Chairs, I am delighted to welcome you to this magnificent venue at the Crowne Plaza, Hunter Valley for our annual National Conference.

Over recent years, there has been significant growth in the day hospital sector which is captured in the theme of this year’s conference “Celebrating the future”. The conference program has responded to the key issues im-pacting the future direction for day hospitals. Professor Picone, will open the conference presenting the future direction of the Australian Commission on Safety and Quality in Healthcare. The National Standards will be fea-tured on day one, concluding with an interactive question and answer session. This year’s conference offers a variety of topics relevant to the future of day hospitals, such as recent changes to privacy legislation, day hospital funding and its challenges, managing the complaint process, developing a new facility or service and a session on communication and business etiquette.

Our national conference would not be successful without the significant support from our valued Sponsors – MEDIPROTECT (Gold Sponsor), ACSS & Resolutions, Direct Control and Medical Wizard (Sliver Sponsors) and Brand’s Surgical Supply, Saraya Australia, Device Technologies, Totalcare and Vitramed (Corporate Sponsors) and all our Trade Exhibitors. A huge thank you to you all and I hope you thoroughly enjoy the conference. To the delegates, we hope you have a rewarding, enlightening and enjoyable few days.

Putting a conference together is a significant and time consuming task and I would like to particularly acknowl-edge the leadership and commitment of the Chair, Deanne Day (QLD) working in a voluntary capacity, and the support provided to the committee by the National Board Secretary, Debbie Pantany (WA). Congratulations also to the members of the committee, Anne Crouch (QLD), Julie Baker (NSW), Alison O’Brien (VIC), Shaley Bush (NSW) and Karla Salt (NSW) who have given significant time and expertise to this committee on a voluntary basis. Leading up to and throughout the conference, the ADHA Secretariat play a key role and work incredibly hard to bring you this conference program - thank you Debbie, Keeley and Nicole.

The Directors and I look forward to catching up with many of you throughout the course of the conference. The ADHA team will be available on the ADHA stand (T11) during the Welcome Recep-tion and all the breaks over the next two days. I wish you a wonderful conference and look for-ward to meeting many of you over the next few days. Jane Griffiths, ADHA CEO

The Australian Day Hospital Association (ADHA), formerly known as the Australian Day Surgery Association, began in the early 1990s. Following changes to the Health Insurance

Act in 2007, the organisation changed its name to the ADHA to accommodate all day hospital facilities across Australia. ADHA grew rapidly, establishing a Board of Directors in 2009 to replace the previous Management Committee.

ADHA is a public company, governed by a Constitution and is required to meet the legal requirements of the Australian Securities & Investments Commission (ASIC). Much of the work of ADHA has been carried out by dedicated volunteers, including the Board Directors, Chairs and members of the National Advisory Committees and State Chapters. As the organisation grew, staff numbers were increased to accommodate the workload, from one secretary to three part-time national secretaries, now based across Australia in Perth, Adelaide and Brisbane. ADHA now represents over 60% of the day hospital sector and has been recognised as the peak body for day hospitals, with representation on many national committees giving day hospitals a national voice in the healthcare sector. To further advance the work of ADHA, a part time Chief Executive Officer was appointed on the 1st July 2014. There are many benefits and services available to members and these can be found on the ADHA website at www.adha.asn.au. Membership is made up of free standing Day Hospitals, Preliminary, Affili-ate (for small hospitals under 100 beds), Industry, Professional, Individual and Honorary memberships.

ADHA’s mission is to support and represent day hospitals within the healthcare environment.

CEO’s Welcome

About ADHA

http://www.adha.asn.au



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Welcome Reception (14 Sep) 5

Conference Dinner (15 Sep) 5

Program - Day 1 (15 Sep) 7

Program - Day 2 (16 Sep) 8

Speaker Abstracts & Bios 11

Trade Exhibition Locations 22

Trade Exhibition Floor Plan 23

Trade Exhibition Listings 24

General Information 34

Notes Pages 35

Delegate Feedback Form 37

ADHA Registration Desk Opening Hours

Sunday: 5.30pm - 7.30pm Monday: 8.00am - 5.15pm Tuesday: 8.30am - 3.15pm ADHA Staff can also be found at

Trade Stand T11

ADHA Conference Secretariat

ICMS Australasia Pty Ltd

ADHA Conference Secretariat

PO Box 5005,

South Melbourne VIC 3205

Phone: 03 9682 0500

Fax: 03 9682 0344

[email protected]

ADHA 2014 Conference Committee:

Deanne Day (Chair) Buderim Gastroenterology Centre, QLD Julie Baker Primary Health Care, NSW Shaley Bush Albury Day Surgery, NSW Anne Crouch Eye-Tech Day Surgeries, QLD Karla Salt Diaverum Pty Ltd, NSW Alison O’Brien Quality Health Services

With the assistance of the ADHA Secretariat



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Welcome Reception & Trade Exhibition (included under Full Registration) Date: Sunday, 14 September 2014 5.30pm - 7.30pm (drinks and canapés

provided) Venue: Exhibition Area, Crowne Plaza Dress: Smart Casual

This is a wonderful opportunity to renew friendships and make new acquaintances in an informal atmosphere during the Welcome Reception. This relaxed function allows you to become familiar with the Conference venue, the Trade Exhibition and be officially welcomed to the 2014 Conference.

SOCIAL PROGRAM

GOLD SPONSOR PROFILE Since 1999 MEDIPROTECT has been dedicated to providing quality insurance solutions to the healthcare profes-sion. We have come a long way and grown in both size and reputation since 1999, but being a SME ourselves, we un-derstand the need for flexibility and the provision of quality support and advice in the day to day running of a busi-ness. We also understand that without you, we will cease to exist.

As a specialist insurance broker we are in the best position to help you ensure your business assets and income are adequately protected. We can advise you on, and assist with, strategies and solu-tions to combat any potential gaps in your risk management program and safeguard your busi-nesses’ assets, income and reputation, including your legislative obligations as a business operator.

We have been partnering and assisting health professionals; just like you for over 10 years. Our

advice is free, practical and insightful. Come and see us at Booth 1 or please call us on 1800 177

163 (Freecall).

Conference Dinner (coach transport provided)

(included under Full Registration)

Sponsored by MEDIPROTECT Ultimate Indulgence (12 wine tasting and 4 course meal) and live music Date: Monday, 15 September 2014 Time: Pre dinner drinks from 7.00pm followed by

dinner at 7.30pm until 11.00pm Venue: Lindeman’s Winery, Hunter Valley Dress: Smart Evening Wear (no jeans please)



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Day 1: Monday, 15 September 2014

8.00am - 9.15am Registration (Exhibition area).

8.15am ADHA Annual General Meeting (open to ADHA members only).

9.00am - 9.15am Welcome by the ADHA Board of Directors Tim Puyk, ADHA Acting President

9.15am - 10.30am

Chair: Jane Griffiths

Session 1 Plenary:

9.15am - 9.30am Open Conference. Prof. Debora Picone, CEO, ACSQHC

9.30am - 10.30am

Keynote Address - Know First, Be First, Profit First.

Craig Rispin, Business Futurist and Innovation Expert

10.30am - 11.10am Morning Tea & Trade Exhibition (Exhibition area)

11.10am - 12.40pm

Chair: Tim Puyk

Session 2 Plenary:

Health Funds and Moving Forward. Dr Henry Cutler, KPMG, Director, Health Economic Lead Advisory

Dr Justin Vaughan, Grp Manager, Benefits & Provider Relations nib

Wayne Stone, Manager Provider Relations & Benefit, HBF Health Ltd

12.40pm - 1.50pm Lunch & Trade Exhibition (Exhibition area)

Sunday, 14 September 2014

5.30pm - 7.30pm Welcome Reception, Trade Exhibition and Registration over drinks and canapés. Sponsored by MEDIPROTECT (Exhibition area)

1.50pm - 3.20pm

Chair: Deanne Day

Session 3 Plenary:

1.50pm - 2.10pm

Update from the ACSQHC. Margaret Banks, Senior Program Director, ACSQHC

2.10pm - 2.35pm Changes in Antimicrobial Stewardship and other relevant ACSQHC Projects.

Debbie Carter, Senior Project Officer, ACSQHC

2.35pm - 3.20pm NSQHSS Q & A Session. Margaret Banks, Senior Program Director, ACSQHC, Marilyn Cruick-

shank, Project Director National HAI Prevention Program, ACSQHC

and Alison O’Brien, ISO 9001& NSQHSS Auditor

All sessions including the AGM are held in the Semillon Ballroom



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Day 1: Monday, 15 September continued .....

3.20pm - 4.00pm Afternoon Tea & Trade Exhibition (Exhibition area)

4.00pm - 5.15pm

Chair: Alison

Session 4 Plenary:

4.00pm - 4.30pm Managing Challenging Complainant Conduct for Better Outcomes in Private Health.

Chris Wheeler, NSW Deputy Ombudsman

4.30pm - 5.15pm

Consumer Participation:

How can busy staff engage safely and effec-

tively with the patient voice? Partnering with Consumers - Standard 2.

Associate Professor Michael Greco, CEO Patient and Care

Opinion Australia

Bronwyn Harris, Quality Manager of Hamilton Day Surgery Centre (NSW) and Lead Auditor against

ISO 9001

5.15pm Day 1 Sessions Conclude.

7.00pm Pre-Dinner Drinks.

(Lindeman’s Winery, Hunter Valley).

7.30pm Conference Dinner.

Day 2: Tuesday, 16 September 2014

Sponsored By

8.30am - 9.00am Registration (Exhibition area).

9.00am - 10.30am

Chair: Shaley Bush

Session 1 Plenary:

9.00am - 9.30am Changes to Privacy Principles that came into effect on 12 March 2014.

Dominique Egan, Partner, TressCox Lawyers

9.30am - 10.30am Your behaviours, your choice but are you getting it right?

Danielle Di-Masi, Communications Futurist and

Business Etiquette Expert

All sessions are held in the Semillon Ballroom



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Day 2: Tuesday, 16 September continued .....

2.10pm - 3.15pm

Chair: Julie Baker

Session 3 Plenary:

2.10pm - 3.10pm

Planning for a new opportunity - the keys to devel-oping a new facility or service.

Ron Denison, Chief Executive, Newcastle Endoscopy Centre,

NSW

3.10pm - 3.15pm Conference Close and Invitation to Next Year. Jane Griffiths, Inaugural ADHA CEO

10.30am - 11.10am Morning Tea & Trade Exhibition (Exhibition area)

11.10am - 12.40pm

Chair: Anne Crouch

Session 2 Plenary:

11.10am - 12.10pm

Negotiations with Health Funds from a hospital per-spective, covering issues such as:

The importance of facilities undertaking their

own costings;

Being ahead of the Fund, i.e. Approach the Fund before the Fund approaches you for re-negotiation;

The 20/80 rule - don’t get bogged down on the ‘line items’, concentrate on the procedures/bands that bring in the bulk of the work;

Understand prosthetics/bundling;

Understand how Second Tier works;

Implement systems to be as compliant as possi-

ble, e.g. Eclipse/HCP; and

Develop a rapport with the Fund, they are one of the most important relationships a facility will ever have.

Bruce Houghton, Director, Health Care Funding Solutions

Pty Ltd

12.10am - 12.40pm

The 12 Key Processes of an Effective Day Hospital. The systems which must operate smoothly and effectively for your day hospital to be efficient and the associated benchmarks.

Elizabeth Rankin, Principal, Elizabeth Rankin Consulting

12.40pm - 1.00pm

Announcement of the winners of the annual ADHA Smart Ideas Awards for 2014 on Innovative Ideas in the area of Consumer Engagement.

1.00pm - 2.10pm Lunch & Trade Exhibition (Exhibition area)

Sponsored by ....

All sessions are held in the Semillon Ballroom



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Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Monday, 9.00am - 9.15am - Welcome from the ADHA Board of Directors

Speaker Profile: Tim Puyk, ADHA Acting President Tim has over 10 years experience working in the operating theatre of the Royal Victorian Eye and Ear Hospital (RVEEH) in a range of roles from Clinical Nurse Specialist, Manager of the Central Sterilisation Department and also Managing the RVEEH satellite service at Maroon-dah Hospital. He accepted and held a position as DON at The Eastern Eye Surgery Centre from 2000 to 2005 and assisted in the Strategic Direction between Eastern Eye Surgery Centre and Vision Group in 2004. In 2006, Tim joined the Victoria Parade Surgery Centre (VPSC) as DON and assisted the Board and Management successfully commission and open the facility. In 2013, Tim accepted the position of Chief Executive Office/Director of Nursing. VPSC is a five thea-tre Day Hospital specialising in Ophthalmology and ENT procedures. Tim was the Co-founder and President of the Victorian Branch of the Australian Ophthalmic Nurses’ Association (AONA) from 1996–2005 and Vice-president from 2005-2009.

Tim joined ADHA as Chair of Victoria in 2010 and has been the Victorian Board Director since November 2012. He took on the role of Acting President on 1 July 2014.

Monday, 9.15am - 9.30am - Opening of the Conference

Speaker Profile: Debora Picone, AM A highly respected Chief Executive and leader in public administration, with extensive operat-ing and leadership responsibility in the provision of healthcare services extending from clinical, academic, hospital, Area Health Service, Deputy-Director General and Director-General posi-tions.

Through a quality led governance approach and applying the value systems of learning organi-sations, Professor Picone has been privileged to make the lives of people better by consistently delivering high performing organisations that have improved the health of people, patient safety and access to health care within a balanced budget. Career outline:

Chief Executive Officer – Australian Commission on Safety and Quality in Health Care - current PricewaterhouseCoopers, Senior Advisor – July 2011 to March 2012 Director-General NSW Health – 2007 to 2011

NSW Health System: Chief Executive, South Eastern Sydney/Illawarra Area Health Service – 2004 to 2007 Administrator, South Western Sydney Area Health Service – 2003 to 2004 Deputy Director-General, NSW Health – 2000 to 2003 A/Chief Executive, New England Area Health Service – 1999 to 2000 Chief Executive, Corrections Health (Justice Health) – 1998 to 2000

Monday, 9.30am - 10.30am - Keynote Address- Know First, Be First, Profit First

Learn about the business, people and technology trends transforming hospitals around the world. Craig will show you the driving forces impacting the healthcare industry – and give you specific ideas to gain a strategic advantage. Do you know the major trends that will affect your business in the next few years? Do you have a strategy to deal with them? How can you possibly plan without knowing all the driving forces having an impact on your business and industry? See exactly how to profit from the massive changes ahead.

Craig Rispin Abstract and Profile continued overleaf......



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Speaker Abstracts & Bios (listed in the order the sessions appear on the program)

Monday, 11.10am - 12.40pm - Health Funds and Moving Forward

Opening the kimono – the consequences of increasing transparency in healthcare. Of the many factors influencing healthcare trends, greater transparency is one that is certain to change the environment for all providers, funders and consumers. The nexus of increased supply of high quality data as well as a surge in the demand for richer information is radically changing the industry as consumers and funders strive for the best value and high quality health care. In-creased transparency will affect many areas, ranging from highlighting variations in clinical practice, publishing of service costs, right through to consumer rating of healthcare providers. Moving to full transparency has issues and pitfalls to navigate, but it is an irresistible industry trend which will ultimately lead to better health outcomes and greater consumer empowerment, but this will require input and collaboration from all parties.

Speaker Profile: Dr Justin Vaughan – Group Manager, Benefits & Provider Relations, MBA (University of Otago), Diploma of Pharmaceutical Medicine UK, BHB, MBChB (University of Auckland) Justin was appointed Group Manager Benefits and Provider Relations at nib in 2013. Justin is responsible for managing nib’s relationship with our network of ancillary and medical providers and their associations, as well

What you will learn: Business, People and Technology Trends Transforming Commerce. How These Trends Impact One Another, and Drive Change Faster. What the Future of Work Will Be Like – and How to Be Part of It. How to Inspire Your Leaders and Staff to Develop Foresight.

Speaker Profile: Craig Rispin, Business Futurist and Innovation Expert Craig Rispin is a business futurist and innovation expert. His expertise is in emerging businesses, people and technology trends – and how companies can profit from them. Craig has over 20 years experience working where the future has been created – with some of the most innovative companies in the world in the IT, consumer electronics, internet and broadcasting industries. In fact, Craig got his start much earlier than that – teaching adults about technology and trends from the age of 10 (really)! He has addressed audiences up to 3,000 on 5 continents and has consulted with CEOs of leading companies worldwide. Some of his clients include: BHP Billiton, Canon, Colo-nial First State, IBM, Mallesons, NRMA, Sensis, Sportscraft, Symantec, Toyota, the Young Presidents’ Organiza-tion (YPO) and countless professional industry associations. Now a keynote speaker, author and innovation consultant, Craig shows his clients how to ‘Know First, Be First and Profit First’.

Monday, 11.10am - 12.40pm - Health Fund and Moving Forward The future role of private health care. This presentation will focus on the current role of private health care, and opportunities in the future, particularly focused on day hospitals. It will be based on recent Federal Govern-ment budget decisions impacting the health care sector, and trends in public and private hospital sectors. The presentation will also explore the potential impact of shifting governance arrangements in public health care, and the shift towards contestable markets for the delivery of hospital services.

Speaker Profile: Dr Henry Cutler Henry Cutler is the health economics lead at KPMG. His work primarily focuses on program evaluation, industry analysis and forecasting in health care for State and Federal Governments and private organisations. In his role, Henry has undertaken major projects on health care fi-nancing, public and private hospital policy development, health care performance measurement and workforce issues. He has a PhD in health economics, where his research focused on increas-ing allocative efficiency within the health care system. Prior to KPMG, Henry worked at Access Economics, the Centre for International Economics, and spent eight years in financial markets.



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Monday, 1.50pm - 2.10pm - Update from the ASCQHC

One and a half years on we have learnt a lot. Health services are largely meeting the standards, although some continue to be a challenge. What has been done well? Where are health services struggling and where are we going? This will all be discussed in this presentation.

Speaker Profile: Margaret Banks, BSc, Grad Dip (Physio), MHA, Grad Cert Management Dip AICD, FACHM, Senior Program Director, Accreditation Program, ACSQHC Margaret Banks has worked as the Senior Program Director with the Australian Commission on Safety and Quality in Health Care since July 2006. In this time she has worked with stakeholders, consumers and jurisdictions on the development of National Safety and Quality Health Service Standards and a program of systematic accreditation reform for the implementation of the Stan-dards. Prior to this appointment she worked with the Department of Health and Ageing, the Australian Health Workforce Advisory Committee and the NSW Health Department on matters relating to workforce. She has also worked as a physiotherapist for 9 years in both Australia and Papua New Guinea, and held an Adjunct Professorship with the University of Technology Sydney.

Monday, 11.10am - 12.40pm - Health Funds and Moving Forward

Private Health Insurers – The Future. What the future may look like for private health insurers in an increasingly competitive environment, changing health needs and ever increasing costs. The impact or potential impact of those changes on day hospitals and how, from a PHI perspective, day hospitals can best prepare to ensure their own sustainability.

Speaker Profile: Wayne Stone, Manager Provider Relations & Benefit, HBF Health Ltd Wayne Stone has over 15 years experience within public and private health across the UK, Europe & Australia. His experience encompassing public health policy, healthcare fraud and benefits man-agement. After 13 years investigating major crime as a detective on the UK’s National Crime Squad, he was recruited to lead the UK’s Department of Health Counter Fraud Service and its twelve national teams. In addition to contributing significantly to the 96% successful prosecution rate enjoyed by NHS CFS, he was a key party in the development of risk reduction strategies, poli-cies and processes designed to prevent and/or detect future losses across the Dept of Health, as well as building relationships with professional bodies such as the General Medical and Nursing and Midwifery Council. Following his migration to Australia in 2006, he joined HBF Health Ltd, where his experience led to a number of changes that resulted in significant reductions in claims leakage and he became a regular contributor to national claims leakage forums. His contribution was rewarded in 2012 by the Private Healthcare Australia award for contribution to the industry. Now responsible for management of the $.13 billion in health benefits paid by HBF Health he continues to be a key advocate for the building of relationships across the health industry and sits on several Private Healthcare Australia national committees.

as hospital contracting, claims analysis and management, consumer empowerment, disease prevention and control as well as benefit design and clinical governance. Prior to joining nib, Justin held a similar position as Head of Clinical Operations at Southern Cross Healthcare, New Zealand’s largest private healthcare organisa-tion. Justin has also held a number of other leadership roles in the healthcare sector including CEO of medical technology company BrainZ, Acquisition and Integration Manager of MercyAscot Hospital, leader of Pricewater-houseCoopers’ New Zealand health consulting practice, as well as key positions in pharmaceuticals in the UK. Also of note, Justin held the role of CEO of New Zealand Cricket from 2007-2011, which followed on from previ-ously representing New Zealand in test and ODI cricket. Prior to moving into the business of healthcare, Justin qualified in medicine at Auckland University.



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Monday, 2.35pm– 3.20pm - NSQHSS Q & A Session Speaker Profile: Alison O’Brien, ISAO 9001 and NSQHSS Auditor Alison O'Brien (B Nurse (Dist); MCNA; MACHSM; Dip Quality Auditing) Director of Quality Health Services Pty Ltd, works as a quality consultant for health facilities assisting them with their Quality Management Systems to achieve accreditation and also works as a Lead Auditor for ISO 9001, NSQHS Standards and ACIA (Attendant Care Industry Aust). Alison has previously held long term senior management positions in Private Day Hospitals including as CEO/DON. Alison is an RN with an extensive peri-operative background in both large and small hospitals.

Monday, 2.35pm– 3.20pm - NSQHSS Q & A Session Speaker Profile: Marilyn Cruickshank, Director, National Healthcare Associated Infection Program, ACSQHC Chair, Antimicrobial Resistance Standing Committee Dr Marilyn Cruickshank is a registered nurse working in safety and quality as Director of the National HAI pro-gram at the Australian Commission on Safety and Quality in Healthcare. In this role, Marilyn oversees the Na-tional HAI surveillance program, the national hand hygiene program, antimicrobial stewardship, national infec-tion control guidelines, and Standard 3 of the National Safety and Quality Health Service Standards.

Marilyn is also the Chair of the AMR Standing Committee (AMRSC), co-editor of publications on AMS and HAI surveillance, and a co-author of the National Surveillance and report of AMR and antibiotic usage for human health in Australia.

Monday, 2.10pm - 2.35pm - Changes in Antimicrobial Stewardship & other relevant ACSQHC projects

Antimicrobial Stewardship in Day Procedure Services…taking “standard” action - Day procedure services are successfully implementing antimicrobial stewardship (AMS) programs as part of the National Safety and Quality Health Service (NSQHS) Standards, highlighting the role they play in antimicrobial prescribing and use. This pres-entation will provide an overview of what the Australian Commission on Safety and Quality in Health Care (the Commission) has learned from national implementation of AMS since the introduction of the NSQHS Stan-dards. The relevance of AMS to day procedure services, ways in which AMS can be applied in these settings and suggestions to overcome commonly identified challenges associated with implementation will also be explored, as well as what the Commission is doing next to support the ongoing implementation of AMS across the country.

Speaker Profile: Debbie Carter, Senior Project Officer, National HAI Prevention Program, Australian Commis-sion on Safety and Quality in Health Care Debbie leads the antimicrobial stewardship program at the Australian Commission on Safety and Quality in Health Care. Prior to this, Debbie worked as a Team Leader at NPS MedicineWise, where she was involved in the development and implementation of behavioural change activi-ties for health professionals and consumers as part of NPS’s national educational visiting pro-grams.

Debbie is a pharmacist by background with over 12 years’ experience working in public and private hospital settings. She has clinical experience in all therapeutic areas, as well as special-ised knowledge in haematology, bone marrow transplantation, and palliative care.



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Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Monday, 4.00pm - 4.30pm - Managing Challenging Complainant Conduct for Better Outcomes in Private Health This presentation will focus on strategies to manage unreasonable conduct by complainants to avoid or minimise the serious resource, equity, health and safety impacts that such conduct can have on an organisation and its staff. As part of his presentation, Chris will also talk about unreasonable complainant conduct online and in social media and what, if anything, organisations can do to deal with it.

Speaker Profile: Chris Wheeler, NSW Deputy Ombudsman Chris Wheeler is the Deputy NSW Ombudsman. He has 30 years experience in complaint han-dling and investigations, as well as extensive experience in management and public administra-tion. Among other things, Chris is responsible for the work of the Public Administration Division of the Ombudsman and direct oversight of the responsibilities conferred on the Ombudsman under the Public Interest Disclosures Act. He also has responsibility to lead and coordinate the preparation of publications issued by the NSW Ombudsman to guide and improve the perform-ance by public officials of their duties.

Chris is a town planner and lawyer who has previously worked in a variety of positions in State and Local Gov-ernment in NSW and Victoria. He also worked for some years as a solicitor in the private sector. Chris has a Bachelor of Town and Bachelor of Town & Regional Planning (Melbourne University), Master of Town & Country Planning (Sydney University), Bachelor of Laws (University of Technology, Sydney).

Monday, 4.30pm - 5.00pm - Consumer Participation - An Australian Day Hospital perspective

How can busy staff engage safely and effectively with the patient voice? Today, everyone has a public voice on the web. This means that everyone can blog and say exactly what they think of their health services and their staff. The public voice has been democratised, comment is free. Sites such as Facebook, Twitter and YouTube allow people to tell their story of their care, or to say how they would like their care to be different. Health or-ganisations may find it difficult to make sense of these web-based comments. People may be posting pictures of dirty toilets in a hospital, or openly criticising a doctor, but often such postings are oblivious to health staff. And if they happen to stumble across the posting, what exactly are busy managers supposed to do about it once they have tried to rectify the problem? How will the public be made aware that they have responded to such feedback and changes have been implemented? Such web-based comments are not very helpful for constructive conver-sations. This is why Patient Opinion was established. As a not-for-profit charitable organisation, Patient Opinion enables the newly democratised web-based voices to speak in ways that health organisations can hear and respond to. What is needed is a two-way conversation or dialogue, so that patients feel they are being heard, and health organisations are being seen to be responsive to the voice of the patient. This approach seems to produce a more useful dialogue than the unarmed combat that passes for discussion on many organisational blogs and e-groups. The Patient Opinion site (developed by doctors) is more controlled and monitored in the interests of promoting real change in health services where it is needed.

Speaker Profile: Associate Professor Michael Greco, CEO, Patient and Care Opinion Australia Michael is one of the founding Directors and Chief Executive of Patient Opinion Australia which is a not-for-profit charity. In the UK, Professor Greco was Patient Experience Director for the National Primary Care Development Team, and he had a similar role with the NHS National Clinical Governance Support Team.

In Australia, he is a Director on a number of Boards including CheckUP Australia (formerly Gen-eral Practice Queensland) and Health Leaders Australia. He holds honorary professor and senior research fellow posts at the School of Medicine, Griffith University and the School of Medicine, University of Exeter (UK). His academic background focused on healthcare, evaluation and clinical pastoral education, and includes a PhD in medical education and a Bachelor of Theology.



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Monday, 5.00pm - 5.15pm - Consumer Participation - An Australian Day Hospital perspective

2012 saw the introduction of a set of ten standards by the Australian Commission on Safety and Quality in Health Care as a means of improving the safety of patient care in both public and private hospitals. 2013 was a very tumultuous year for both health facilities and auditors/surveyors as we all became educated against a pre-cise criterion to meet all standards. Fortunately or unfortunately, depending on the cycle of certification/accreditation, 2013 determined whether health care clients were required to meet Standards 1, 2 & 3 only or the full set of 10. For the most part, health care professionals were already providing a service which could be evi-denced against these standards with some tweaking. The standard which caused the most discussion was Stan-dard Two as people struggled to come to terms with the requirements. As an auditor against ISO9001 QMS and as a nurse working in a day surgery I have seen, heard and felt the pain surrounding the implementation of this standard. Today I would like to provide insight and a simple approach to meeting these requirements with a minimum of fuss.

Speaker Profile: Bronwyn Harris, Quality Manager of Hamilton Day Surgery Centre (NSW) and Lead Auditor against ISO9001 Bronwyn is a registered nurse, qualified in 1975, and has worked within the private hospital system for most of her career. Apart from 11 years in a private pathology practice as a col-lector, she has been in the day surgery arena since 1995. Working as a Director of Nursing in a day surgery in Newcastle between 1998 and 2012, Bronwyn implemented an ISO9001 Quality Management System in 2002, in consultation, in an organisation previously accred-ited with ACHS. In 2004, she undertook training as a Lead Auditor, contracted with a certifi-cation body and spent a year meeting the requirements to complete her training. Since that time, she has man-aged a client base of private hospitals and day surgeries across NSW with one day surgery in Victoria. In 2012, Bronwyn joined the practice of Dr Marc Russo at the Hamilton Day Surgery Centre as DON and in 2013 was instrumental in preparing and meeting the requirements of the ten National Safety & Quality Health Service Standards (NSQHSS). The Centre attained full compliance to these standards as well as to ISO9001 QMS. Bron-wyn is currently employed as a Quality Manager part time and she is working towards certification for the two other disciplines within the practice.

Tuesday, 9.00am - 9.30am - Changes to Privacy Principles that came into effect on 12 March 2014 and how they impact many facets of your Day Hospital

On 12 March 2014 amendments to the Privacy Act 1988 commenced. The amendments included the introduc-tion of the Australian Privacy Principles which apply in the public and private sectors. Whilst the Australian Pri-vacy Principles are similar in many respects to the former National Privacy Principles and the former Information Privacy Principles, there are some important changes. The presentation will provide an overview of these changes, other amendments to the Act which directly impact upon the manner in which Day Surgeries handle personal information and the increased powers of the Privacy Commissioner.

Speaker Profile: Dominique Egan, Partner, Health and Aged Care - TressCox Lawyers Dominique joined TressCox in 2000. She specialises in the provision of advice to health profession-als and institutions regarding a range of matters including privacy, contracts, professional conduct and industrial matters. Dominique conducts litigation in the Federal, Supreme and District Courts, the Industrial Relations Commission, and various Tribunals.

Dominique Egan profile continued overleaf......



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Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Dominique’s expertise and experience includes:

Advising organisations and individuals on commercial, employment and industrial matters; Representing major medical associations before Special Commissions of Inquiry; Employment and Industrial disputes in public and private hospitals including visiting medical officer

contracts and disputes in the public and private sectors; Competition and Consumer law issues; Commercial disputes and litigation; Coronial Inquests; HCCC investigations and professional conduct matters; Business structures and contracts.

Dominique regularly contributes to Business, NSW Doctor and NSW Dentist. Dominique is a committee member of the Medico-Legal Society of NSW, a number of health publications including the Health Division’s Health Dominique was also selected for inclusion in the 2013 and 2014 edition of Best Lawyers® Australia for Health & Aged Care.

Tuesday, 9.30am - 10.30am - Your behaviours, your choice but are you getting it right?

Today’s session is all about ensuring your reputation is portraying you in the way you hoped… and take back control on our personal brands. Business relationships are challenging these days with the constantly evolving digital innovation and so we will explore how to be effective, engaging and authentic on and offline in all your communications. Sharing the latest research, insights and a few war stories (sometimes it’s the smallest thing that can make or break us and our goals) Danielle will take us through the all important aspects of human inter-action and our behaviours and how to do it best.

Speaker Profile: Danielle Di-Masi, Communications Futurist and Business Etiquette Expert Danielle Di-Masi is the leading communications futurist and an expert on professional behaviour. She is a popular media commentator, TV presenter, lecturer, keynote speaker, award-winning blogger, Guinness World Record holder, 2014 International Stevie Business Award winner of ‘Woman of the Year’. Danielle has been a leading voice in helping our communities (industry and social) adapt to all the rapid changes that technology, innovation and digital have thrown our way and shines a bright light on how these changes will enable us to enjoy an incredible future.

Danielle always engages her audiences with her overwhelming enthusiasm for real and impactful human con-nection. She reveals the latest research, case studies/stories and intertwines them with applicative principles of psychology, neurology, biology and anthropology she makes all ‘this’ (our innovated life, society, the way we communicate and behave, the new way we connect and disconnect, conduct business, have effective interac-tions when we only have a computer screen in-between us, why we love/hate a tweet, turn primal and put a filter on everything) make sense. This is why she is listed in the top 20 business speakers in Australia and is the resident expert for Network Ten and the University of NSW. Lecturing to both postgraduate and undergraduate she also created and conducts the ‘Advanced Program of Professional Behaviours’ at the Australian Graduate School of Management (AGSM). Her program equips MBA candidates with an ability to lead and develop them-selves, their teams and organisation to thrive in challenging environments with constantly changing digital chan-nels and innovation to their industries.

Danielle loves her work with the exceptional companies that continue to represent and develop their cultures of innovation, effective change processes, team engagement/accountability and retain brand reputation of trust and confidence across all customer touch points. These are companies such as 3M, Twitter, Google, LinkedIn, Deloitte, Commonwealth Bank, Telstra, Qantas, American Express, Nissan, News Ltd, Dept. of Education, Prime Minister and Cabinet and The Australian Federal Government. Along with a TEDx talk viewed by over 35,000 people worldwide, Danielle has been a featured expert in almost all magazine publications from Cosmopolitan, CLEO, GQ, ELLE, Dolly to Psychology Today, in every leading newspaper title such as the Australian Financial Review, The Age, SMH and regularly on each national radio and TV networks.



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Tuesday, 11.10am - 12.10pm - Negotiations with Health Funds from a hospital perspective

Negotiations with Health Funds from a hospital perspective, covering issues such as:

The importance of facilities undertaking their own costings; Being ahead of the Fund, i.e. Approach the Fund before the Fund approaches you for re-negotiation; The 20/80 rule - don’t get bogged down on the ‘line items’, concentrate on the procedures/bands that

bring in the bulk of the work; Understand prosthetics/bundling; Understand how Second Tier works; Implement systems to be as compliant as possible, e.g. Eclipse/HCP; and Develop a rapport with the Fund, they are one of the most important relationships a facility will ever

have.

Speaker Profile: Bruce Houghton, Director, Health Care Funding Solutions Pty Ltd Bruce Houghton is Director of Health Care Funding Solutions Pty Ltd. Established in 2009, Health Care Funding Solutions Pty Ltd works with clients to build viable revenue streams, implement practices aimed at fortifying the client’s revenue line and build strong internal intelligence around their HPPA arrangements and the ever changing private health agenda. Given the long term un-sustainability of a fee for service payment model, Health Care Funding Solutions Pty L.td was originally conceived to meet a need for intelligent risk based payment models that would deliver better outcomes for progressive private day surgeries and hospitals (and private health funds) now and into the future. While the need for alternate payment models may be greater than ever, changes in the operating environment over the last five years have demanded a more real time focus involving short to medium term solutions to immediate problems. Health Care Funding Solutions Pty Ltd has combined business analytics and strategic thinking with local client intelligence to build resilient solutions to these problems. Over-all, Bruce believes the major reform work is still ahead of us and that it will be informed and innovative private day surgeries and hospitals who will not only survive but also shape this reform.

Prior to 2009 Bruce was a senior HPPA negotiator with MBF/BUPA. In this role Bruce was also intimately in-volved in the design and development of various funding models both at a company level as well as an industry level. Prior to his work with MBF/BUPA, Bruce has been a Director of Nursing, Clinical Teacher, Flight Nurse and general ward nurse. In the ‘old’ language, he is qualified as a Registered General Nurse and as a Registered Psychiatric Nurse. He also holds a Bachelor of Applied Science. Bruce has spoken at many conferences in Aus-tralia and abroad and has been published in Australia, Canada and the United Kingdom.

Tuesday, 12.10pm - 12.40pm - The 12 Key Processes of an Effective Day Hospital

Like your computer, your day hospital has a number of key processes. This session will summarise the 12 key systems which must operate smoothly and effectively for your day hospital to be efficient. I will also highlight the benchmarks you should be achieving to ensure that the processes are functioning well.

Speaker Profile: Elizabeth Rankin, Principal, Elizabeth Rankin Consulting Elizabeth is consulting to the Australian Day Hospital community. Areas of interest include:

Feasibility Studies and Business Plans for establishing new Day Hospital facilities, Project Management of new Day Hospitals and review of existing day hospitals, Health Department licensing and Accreditation, Electronic medical records, Theatre costing, Business intelligence and change management, Due diligence and preparing for sale of day hospitals, and Management accounting and reporting for day hospitals.



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Tuesday, 3.10pm– 3.15pm - Conference Close

Speaker Profile: Jane Griffiths, ADHA CEO - Jane Griffiths, BAppSc (Dist), MCNA, AIMM, RN Jane Griffiths was appointed to the inaugural CEO position on 1 July 2014. She was the ADHA President from 2010 to 30 June 2014 and served on the Board of Directors and the former Management Commit-tee of ADHA since 2008. Jane was the Business Manager/DON of Perth Dermatology Clinic and con-ducted JG Consulting. She was the Business Manager of The Women’s Clinic Day Hospital for 7½ years, McCourt Street Day Surgery for 7 years and Nursing Coordinator, Perioperative Services at St John of God Hospital Subiaco for 10 years. In 1997, Jane was sent on 7 week sabbatical to the USA in 1997 to explore latest trends in same day surgery. Jane is very passionate about same day surgery and care.


Tuesday, 2.10pm - 3.10pm - Planning for a new opportunity - the keys to developing a new facility

Research, planning, and managing obstacles are the keys to the successful establishment of a new facility or service. Ron’s presentation will cover:

Defining the opportunity – what is it, where is it, who wants it and WHY? Research, research, research – you can never do too much! What should be researched and what to do

with the results. Planning the development – the resources required and the need for a carefully constructed timetable. Managing obstacles - what are some of the major ones, and how best to manage them.

Speaker Profile: Ron Denison, Chief Executive, Newcastle Endoscopy Centre, NSW Ron Denison has worked as a Business Consultant advising a range of clients on healthcare sector projects within Australia and the Middle East since 2005. His particular interest and experience is the establishment and/or expansion of new facilities and services – most recently the establishment of the Hunter Valley’s first free standing, purpose-built Endoscopy facility, Newcastle Endoscopy Centre. Ron entered the healthcare industry in 1986 as a business ana-lyst employed by Hospital Corporation Australia, Sydney. In 1987 he was appointed as CEO of one of HCA’s hospitals, Lingard Private, in Newcastle. In 1994 Ron joined NIB Health Funds to assume executive responsibility for its newly constructed 38 bed private hospital on the John Hunter Hospital campus. He subse-quently oversaw the establishment of a new 130 bed hospital on an adjacent property, and combined the two facilities to form the 168 bed Newcastle Private Hospital, one of the largest non-metropolitan private hospitals in Australia. He retired from NIB in 2004. In 2006/07 Ron was engaged as a consultant to Aus Health Interna-tional (a NSW Government agency) as part of a team advising on health projects in Dubai, U.A.E. and Tripoli, Libya. In 2009 he was approached by a group of Endoscopists to assist them in establishing their own Centre, a project which successfully completed in 2013. Ron holds a Bachelor of Commerce degree from UNSW, and his experience includes line management roles in a variety of industries, corporate planning and accounting.

Please Note: The information in this document is correct at the time of printing and errors that may occur are unintentional. However, the ADHA Conference Committee reserves the right to update and change the program as may be needed or

unavoidable without notice.

Tuesday, 12.40pm - 1.00pm - Presentation of the annual ADHA Smart Ideas Competition Awards for 2014

Smart Ideas is a competition launched by the ADHA as a Knowledge Exchange, designed to recognise the Smart Ideas that day hospitals and their staff come up with, sharing this knowledge with peers to stop reinventing the wheel and perhaps win a prize. These ideas are evaluated by a panel of experienced day hospital senior manag-ers. This year the competition has been changed to invite entries in one category ‘Innovative ideas in the area of Consumer Engagement’ and is open to all staff and owners of ADHA member day hospitals. All entries will be on display during the Conference for delegates to view and vote for the “People’s Choice Award” and winners will be announced. Good Luck to those who have entered! Kindly sponsored by MEDIPROTECT.



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CORPORATE SPONSORS

Saraya’s range of hand hygiene products can be supplied to ADHA members through the BSS agreement with ADHA. Saraya is a global com-pany whose focus is on Infection Prevention. In Australia, we offer a range of hand hygiene prod-ucts and dispensing options that users not only like, but find it easy to perform correct technique ensuring effectiveness and compliance. Ask us about our free Hand Hygiene Training and Educa-tion session for your staff.

Brand’s Surgical Supply (BSS) is proud to be the preferred supplier of pharmaceuticals and sur-gical consumables to the ADHA. Our long run-ning affiliation is based on our “Open book pricing policy”, ensuring ADHA customers con-tinually benefit from improved pricing and reduced operating costs. BSS support the ADHA through a percentage rebate of all sales generated by ADHA members.

Vitramed is an Australian medical device distri-bution company dedicated to promoting and supporting unique and effective GI related devices. We work closely with our customers and partners to assist them to implement these devices into their practice, enabling them to increase the level and quality of ser-vice they provide.

Device Technologies is an Australian owned distributor of technologically-advanced medical equipment and consumables. The company’s wide range of products is supported by highly trained product specialists, clinical educators, service engineers and regulatory affairs person-nel to provide superior outcomes for medical and surgical staff and their patients. Device Technologies maintains offices throughout Australia and New Zealand.

Totalcare provides a complete front office, clinical, financial and management solution for day surgery facilities, public and private hospi-tals and their specialists’ practices. Fully im-plemented and supported by a team of experi-enced professionals, Totalcare’s integrated suite of health management software modules offers a one-stop solution for healthcare facili-ties across Australia.



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Booth 1 Mediprotect

Booth 2 Device Technologies

Booth 3 Vitramed

Booth 4 Totalcare

Booth 5 Medical Wizard

Booth 6 Direct Control

Booth 7 Saraya Australia

Booth 8 Brand’s Surgical Supply (BSS)

Booth 9 Brand’s Surgical Supply (BSS)

Booth 10 ACSS & Resolutions Int Pty (SimDay®)

TRADE EXHIBITION Sponsor Booths

Exhibition Opening Times

Open on: Sunday: 5.30pm - 7.30pm Monday: 8.00am - 5.15pm Tuesday: 8.30am - 2.10pm

ADHA Staff can be found at Trade Stand T11

T1/T2

Mindray Australia T15 Tool & Instrument

Engineering T29 Elite Fitout Solutions

T3 Bosco Medical Australia T16 House with No Steps

(MediRedi) T30 Mölnlycke Health Care

T4 Gallay Medical & Scien-

tific T17 In Vitro Technologies T31

LOGIQC (2020 Integrated Solutions)

T5 International Standards

Certifications T18 QPS Benchmarking T32

Houston Medical / Surgical Partners

T6 Alliance Health T19 Quality Innovation Perform-

ance (QIP) T33 Global-Mark

T7 BSI Group ANZ Pty Ltd T20 RiskClear T34 McFarlane Medical

T8 Johnson & Johnson T21 CR Kennedy T35 Draeger Medical Australia

T9 BD Medical T22 CH2 T36 Air Liquide Healthcare

T10 Ansell T23 Coregas T37 Meditron

T11 ADHA T24 Medical IT T38 HARTMANN Pty Ltd

T12 Parker Healthcare T25/T26

Medical Devices T39 Available at time of going to

print

T13 Australian Council on Healthcare Standards

(ACHS) T27 Scopemed T40 Linear Medical

T14 StirlingFildes T28 Ecolab

Trade Exhibitors



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BOOTH 10 ACSS - See SimDay® on page 31.

TRADE STAND 11 Australian Day Hospital Association (ADHA) PO Box 1143, Joondalup DC WA 6919 Contact: ADHA Secretariat - Debbie Pantany, Keeley Berg and Nicole Smith. Tel: 1800 752 822 Fax: 08 9304 7228 Email: [email protected] Web: www.adha.asn.au Products/Services: Membership Association for Australian stand alone private day hospitals, preliminary, private hospitals under 100 beds, individual, professional and industry members.

TRADE STAND 36 AIR LIQUIDE Healthcare 40 Bunnett Street, North Sunshine VIC 3020 Contact: Catherine Bender Tel: 03 9300 5679 / Fax: 02 9364 7482 Email: [email protected] Web: www.airliquidehealthcare.com.au Products/Services: AIR LIQUIDE Healthcare is a market leader in Respiratory Healthcare and Medical Gases, servicing hundreds of Hospi-tals, Day Surgeries, Dental Practices & Labora-tories.

TRADE STAND 10 Ansell 3/678 Victoria Street, Richmond VIC 3121 Contact: Shannon Slapp, Snr Territory Man-ager Tel: 1800 337 041 / Fax: 1800 803 578 Email: [email protected] Web: www.medical.ansell.com.au Products/Services: Ansell Medical Healthcare is a global manufacturer of latex-free and natu-ral rubber latex surgical and examination gloves, marketing and supplying medical gloves to the healthcare industry. including GPs & Day Surgeries, Hospitals, Dentists & other healthcare professionals.

TRADE EXHIBITION LISTING (listed alphabetically) TRADE STAND 13 Australian Council on Healthcare Standards (ACHS) 5 Macarthur St Ultimo, Sydney NSW 2007 Contact: Gary Cadwallender & Dijana Karaconji Tel: 02 9281 9995 Fax: 02 9211 9633 Email: [email protected] Web: www.achs.org.au Products/Services: The Australian Council on Healthcare Standards (ACHS) is an independent accreditation agency for the health care indus-try and is a lead developer for quality improve-ment programs.

TRADE STAND 6 Alliance Health 2/59 Buckingham Street, Surry Hills NSW 2210 Contact: Olivia Hill Tel: 02 9310 6544 / Fax: 02 9699 0043 Email: [email protected] Web: www.alliancehealth.com.au Products/Services: Alliance Health provides clients with Specialist Nurses, Registered Nurses, Enrolled Nurses, Assistants in Nursing and Ancillary Staff including Transport & Home Care Services.

TRADE STAND 9 BD Medical 20 Dalmore Drive, Scoresby VIC 3179 Contact: David Carr Tel: 0400 309 210 Fax: 03 9764 2021 Email: [email protected] Web: www.bd.com Products/Services: BD Medical manufactures and sells conventional and safety needles, sy-ringes and cannulas, IV accessories, sharps dis-posal systems, anaesthesia specialty needles, diabetes care products and surgical hand scrubs.



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BOOTH 8 & 9 Brand’s Surgical Supply (BSS) Level 2 Sandford Jackson Bldg, 30 Chasely Street, Auchenflower QLD 4066 Contact: Richard Holzer / Tel: 07 3371 1754 E: [email protected] or [email protected] Web: www.brandssurgicalsupply.com.au Products/Services: Brand’s Surgical Supply is proud to be the preferred supplier of pharma-ceuticals and surgical consumables to the ADHA. Our long running affiliation is based on our “Open book pricing policy”, ensuring ADHA cus-tomers continually benefit from improved pric-ing and reduced operating costs. BSS supports the ADHA through a percentage rebate of all sales generated by ADHA members.

TRADE EXHIBITION LISTING (listed alphabetically)

TRADE STAND 7 BSI Group ANZ Pty Ltd Suite 2, Level 7, 15 Talavera Road, Macquarie Park NSW 2113 Contact: Diane Flecknoe-Brown Tel: 1300 730 134 / Fax: 1300 730 135 Email: [email protected] Web: www.bsigroup.com/en.au Products/Services: BSI Group is a global organi-sation that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence.

TRADE STAND 22 CH2 60 South Park Drive, Dandenong South VIC 3175 Contact: Katherine Campbell Tel: 1300 242 362 / Fax: 1800 116 500 Email: [email protected] Web: www.ch2.net.au Products/Services: CH2 Primary Care is Austra-lia’s leading supplier of pharmaceutical, medi-cal consumables and equipment to primary care providers, including Medical Centre and General Practitioners.

TRADE STAND 21 C.R. Kennedy 300 Lorimer Street, Port Melbourne 3207 Contact: Doug Kennedy Tel: 03 9823 1555 / Fax: 03 9823 1591 Email: [email protected] Web: www.crkennedy.com.au Products/Services: Today, 80 years since it was founded, C.R. Kennedy is a leading im-porter and distributor of medical products, including advanced solutions in imaging, endo-scopy and diagnostics.

TRADE STAND 3 Bosco Medical Australia 2/49 Borthwick Ave, Murarrie QLD 4172 Contact: Renata Hiskens / Nicole McLean Tel: 07 3399 1799 / Fax: 07 3395 6752 Email: [email protected] Web: www.boscomed.com.au Products/Services: Bosco Medical Australia has been committed to supplying life sustaining products and equipment with the Australian Health Industry.

TRADE STAND 23 Coregas 66 Loftus Road, Yennora NSW 2161 Contact: Trevor Longley Tel: 02 9794 2223 / Fax: 02 9794 2265 Email: [email protected] Web: www.coregas.com.au Products/Services: Coregas, part of Wesfarm-ers, is a long term highly reliable competitive supplier of Medical Gases to day surgery’s and hospitals throughout Australia. Whatever your needs for Medical Oxygen, Air, Nitrous Oxide, Speciality gases, Coregas has the complete range of cylinders, high capacity cylinder packs to Bulk Oxygen supply.



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TRADE STAND T28 Ecolab Pty Limited Drake Avenue, Macquarie Park, NSW 2113 Contact: Stephen Graham Tel: 1800 022 002 / Fax: 1800 655 679 Email: [email protected] Web: www.ecolab.com Products/Services: Ecolab offers specialised solutions across key areas of infection control: sterilising and endoscopy departments, oper-ating theatres and infectious and terminal room cleaning.


TRADE STAND 29 Elite Fitout Solutions Suite 4, 1 Innovation Park Way, Birtinya QLD 4575 Contact: Ian Shapland Tel: 07 5413 5600 Email: [email protected] Web: www.elitefitout.com.au Products/Services: Elite are the health indus-try design and fitout experts. We create dream practice environments for healthcare practices that are aesthetically alluring and exceedingly functional.

TRADE STAND 35 Draeger Medical Australia 8 Acacia Place, Notting Hill VIC 3168 Contact: Customer Service Tel: 1800 372 437 / Fax: 1800 010 327 Email: [email protected] Web: www.draeger.com Products/Services: 125 years of heartfelt dedi-cation. Dräger is an international leader in the fields of medical and safety technology. The medical division product range includes anaes-thesia workstations, ventilators for emergency and critical care, warming therapy for prema-ture infants, patient monitoring, IT solutions, accessories and consumables, ceiling supply units and lights complete the portfolio.

BOOTH 2 Device Technologies 1 Garigal Road, Belrose NSW 2085 Contact: Michael Casey Tel: 1300 DEVICE / Fax: 02 9975 5711 Email: [email protected] Web: www.device.com.au Products/Services: Device Technologies is an Australian-owned distributor of technologically-advanced medical equipment and consum-ables. The company’s wide range of products is supported by highly trained product special-ists, clinical educators, service engineers and regulatory affairs personnel to provide supe-rior outcomes for medical and surgical staff and their patients. Device Technologies main-tains offices through Australia and NZ.

BOOTH 6 Direct CONTROL Contact: Robyn Peters Tel: 07 5478 5510 Fax: 07 5478 5520 Email: [email protected] Web: www.directcontrol.com.au Products/Services: Direct CONTROL is the innovative answer to administrative excel-lence. Suitable for all medical disciplines in-cluding Day Surgeries and Hospitals, Direct CONTROL is the ultimate Patient Administra-tion System providing you with fast, affordable and effective functionality and workflow. In-corporating comprehensive coverage of cur-rent regulations, Direct CONTROL is specifically designed to be user-friendly and flexible with the synchronisation of other systems, be they installed locally or web based. On entering patient details once only, you can generate the Informed Financial Consent (IFC), accept Pre-payments and direct bill the Health Fund with In Hospital Claiming (IHC) in a simplified and systemised manner.



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TRADE STAND 33 Global-Mark Delhi Corporate, Suite 4.07, 32 Delhi Road, North Ryde NSW 2113 Contact: Maria Michoux Tel: 02 9886 0222 Fax: 02 9886 0200 Email: [email protected] Web: www.global-mark.com.au Products/Services: Global-Mark is Australia’s leading health certification provider in ISO 9001 and NSQHS in healthcare. We are accredited by both ISQUA and JAS-ANZ to local and inter-national standards.

TRADE STAND 32 Houston Medical Australia / Surgical Partners 14/85 Bourke Road, Alexandria NSW 2015 Contact: Marcus Wilson / Warren Goertz Tel: 0410 697 490 / 0419 588 333 Fax: 02 9669 1791 Email: [email protected] / [email protected] Web: www.surgicalpartners.com.au / www.houstonmedical.net.au Products/Services: For a seamless patient flow from consultation to the day hospital, Eclipse billing and than a final Export to Xero Accounts for Activity Based Costing.

TRADE STAND 17 Invitro Technologies 7-9 Summit Road, Noble Park VIC 3174 Contact: Gail O’Connell Tel: 1300 552 003 Email: [email protected] Web: www.invitro.com.au Products/Services: At In Vitro Technologies our focus is on the hospital environment across all areas of Infection Control - from CSSD to endoscopy and theatre.


TRADE STAND 5 International Standards Certifications Unit 3/10 Gladstone Road, Castle Hill NSW 2154 Contact: Elizabeth McLoughlin Tel: 02 9894 6242 / Fax: 02 9892 6808 E: [email protected] Web: www.isc-worldwide.com Products/Services: International Standards Certifications (ISC) is an ACSQHC approved agency for accreditation to the NSQHS, an is also one of Australia’s leading certifications and training bodies.

TRADE STAND 4 Gallay Medical & Scientific 13-19 Dunlop Road, Mulgrave VIC 3170 Contact: Kim Bennemann / Dot Mallen (onsite) Tel: 03 9590 0688 Fax: 03 9590 0622 Email: [email protected] Web: www.gallay.com.au Products/Services: Established since 1965, Gallay is the preferred endoscopy equipment supplier to hundreds of day hospitals through-out Australia and New Zealand.

TRADE STAND 38 HARTMANN Pty Ltd Level 6, 5 Rider Boulevard, Rhodes NSW 2138 Contact: Hilary Walsh Tel: 02 8762 7000 Fax: 02 8762 7100 Email: [email protected] Web: www.hartmann.com.au Products/Services: HARTMANN GROUP is a leading international medical and healthcare company operating in three core business ar-eas; wound care, operating theatre and conti-nence management and reliably servicing cus-tomers in Hospital, Day Surgery, Aged Care and the Community.



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TRADE STAND 8 Johnson & Johnson Medical 9 McKechnie Drive, Eight Mile Plains QLD 4113 Contact: Stephen Reid Tel: 0409 677 316 / Fax: 07 3908 7909 Email: [email protected] Products/Services: Working with ADHA mem-bers to provide access to J&J trusted product range of Sutures, Biosurgicals, Topical Skin Ad-hesives, Closed Wound Drainage and Hernia Solutions at competitive prices.

TRADE STAND 31 LOGIQC PO Box 483 Paddington QLD 4064 Contact: Bret Mannison Tel: 07 3367 0450 / 0403 070 130 Fax: 07 3876 3691 Email: [email protected] Web: www.logiqc.com.au Products/Services: LOGIQC Quality Manage-ment System ™ is powerful, easy-to-use cloud-based software that helps you to manage criti-cal tasks relating to quality, safety, risk, compli-ance and improvement. LOGIQC is the choice of many day surgery and specialist facilities for compliance with ISO 9001 and the Australian NS&QHS Standards.

TRADE STAND 34 McFarlane Medical 443 Canterbury Road, Surrey Hills VIC 3127 Contact: Chris Bennett Tel: 03 9836 7777 / Fax: 03 9888 6001 Email: [email protected] Web: www.mcfarlanemedical.com.au Products/Services: McFarlane; Service for Life. All supplies, lowest prices, best services. McFarlane Medical is a major supplier of medi-cal and surgical products to medical clinics, day surgery centres, hospitals and other related organisations throughout Australia. Visit our website to view the full range of products at www.mcfarlanemedical.com.au.

TRADE STANDS 25 & 26 Medical Devices 76 Tennyson Road, Mortlake NSW 2137 Contact: David Armstrong Tel: 02 9743 3888 / Fax: 02 9743 3999 Email: [email protected] Web: www.medicaldevices.com.au Products/Services: Medical Devices Pty Ltd is an independent Australian company established in 1991 and operating in all states and territories. Managed by our quality system certified under ISO 9001, we service key hospital departments including Operating Suite, Intensive Care, Emer-gency and Radiology.


TRADE STAND 24 Medical I.T. P.O. Box 501, Carina QLD 4152 Contact: Vernon Yates Tel: 07 3117 0956 Fax: 07 3077 6578 Email: [email protected] Web: www.dox.com.au Products/Services: Software systems, specifi-cally for Australian Day Hospitals, providing Electronic Medical Records, Financial Analysis and Reporting, Business Intelligence, Inventory Management and On-line Patient Booking.

TRADE STAND 40 Linear Medical Unit D, 5 Jubilee Ave, Warriewood NSW 2102 Contact: Michelle Bosly Tel: 1300 782 365 / Fax: 02 9433 3825 E: [email protected]

Products/Services: Linear Medical develops, manufactures and markets products which have undergone extensive evaluation and test-ing within Ramsay Health Care (RHC) facilities. As a wholly owned and operated RHC company, Linear Medical applies its global resources and clinical expertise to developing a broad, com-prehensive portfolio of high quality products, ensuring we meet the needs of your practice.



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TRADE STAND 37 Meditron Pty Ltd 51 New Street, P.O. Box 423 Ringwood VIC 3134 Contact: Sue Osborne Tel: 03 9879 6200 / Fax: 03 9879 6244 Email: [email protected] Web: www.meditron.com.au Products/Services: Civco Meditron is a world leading manufacturer of Ultrasound & Imaging Accessories. Please call Pam Zenner on 03 9879 6200 or visit www.meditron.com.au.

BOOTH 1 Mediprotect 11a, 44 Station Road, Yeerongpilly QLD 4105 Contact: Mike Sullivan or Nick Fuller Tel: 07 3426 0400 / Fax: 07 3426 0444 Email: [email protected] Web: www.mediprotect.com.au Products/Services: Since 1999 MEDIPROTECT has been dedicated to providing quality insur-ance solutions to the healthcare profession. We have come a long way and grown in both size and reputation since 1999, but being a SME ourselves, we understand the need for flexibility and the provision of quality support and advice in the day to day running of a busi-ness. We also understand that without you, we will cease to exist. As a specialist insurance broker, we are in the best position to help you ensure your business assets and income are adequately protected. We can advise you on, and assist with, strategies and solutions to combat any potential gaps in your risk man-agement program and safeguard your busi-nesses’ assets, income and reputation, includ-ing your legislative obligations as a business operator. We have been partnering and assist-ing health professionals; just like you for over 10 years. Our advice is free, practical and in-sightful. Come and see us at Booth 1 or please call 1800 177 163 (Freecall).


TRADE STAND 16 MediRedi (House with No Steps) 39-41 Wyong Road, Lambton NSW 2299 Contact: Russell Webster / Scott Hillard Tel: 02 4941 8100 Fax: 02 4941 8199 Email: [email protected] Web: hwns.com.au / mediredi.com.au Products/Services: MediRedi supplies ward procedural packs and consumables. Employing over 90 people with a disability in an ISO13485/ISO9001 environment, we can customise packs to your needs.

BOOTH 5 Medical Wizard Suite 6, 9-11 Hamilton Place, Mount Waverley VIC 3149 Contact: Duminda Weerakoon Tel: 03 9888 2555 / Fax: 03 9888 1752 Email: [email protected] Products/Services: We’ve heard you Australia and that is why we’ve revamped Medical Wiz-ard to utilise the latest technological advance-ments to give you a powerful yet easy to use patient care solution. For over 20 years, we’ve worked with you -The Australian Health Care Industry, with the simple goal of providing one solution that covers your practice from the front desk to the recovery room. The transition to Medical Wizard is easy with our flexible training schedule, experienced and versatile support team and on-site consul-tations to make sure you are empowered every step of the way. Medical Wizard: One Com-pany, One Solution.



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TRADE STANDS T1 & T2 Mindray Medical Australia 19 Harker Street, Burwood VIC 3125 Contact: Kevin Scrimshaw Tel: 1800 793 011 Fax: 02 9550 2841 Email: [email protected] Web: www.mindray.com.au Products/Services: Mindray is one of the lead-ing global providers of medical devices and solutions. Firmly committed to our mission of “sharing medical technologies with the world”, we are dedicated to innovation in the fields of Patient Monitoring & Life Support, In-Vitro Diagnostics and Medical Imaging.

TRADE STAND 18 QPS Benchmarking Level 2, 306A Crown Street, Wollongong NSW 2500 Contact: Silvia Holcroft Tel: 02 4229 5880 Fax: 02 4229 5881 Email: [email protected] Web: www.qpsbenchmarking.com Products/Services: QPS Benchmarking enables your organisation to measure, manage and improve performance against the National Safety and Quality Health Service Standards in critical areas, including patient care, consumer engagement, infection control, safety and staff competencies.

TRADE STAND 19 Quality Innovation Performance (QIP) Suite 10/Level 1, 104 Bathurst Street, Sydney NSW 2000 Contact: Peter Frendin Tel: 02 8246 6900 / Fax: 02 9283 7545 Email: [email protected] Web: www.qip.com.au Products/Services: Quality Innovation Perform-ance (QIP) is Australia’s most comprehensive not-for-profit accreditation and certification organisation. QIP is an approved day hospital accreditation provider for the AHSSQA Scheme.

TRADE STAND 30 Mölnlycke Health Care Suite1.01, 10 Tilley Lane, Frenchs Forest NSW 2086 Contact: Sheila Webster Tel: 1800 005 231 / Fax: 1800 005 232 Email: [email protected] Web: www.molnlycke.com.au Products/Services: Mölnlycke Health Care pro-vides single-use surgical products and wound care solutions. Our brands include BARRIER®, Easy Warm®, drapes and staff-clothing, Biogel® surgical gloves, ProcedurePak® custom packs and Safetac®.


BOOTH 10 Resolutions Int PO Box 2060, Mansfield DC QLD 4122 Contact: Debbie Abbott / Tel: 1300 733 809 Email: [email protected] Web: www.resolutionsint.com Products/Services: Resolutions (Int) is a highly-experienced health information consultancy that provides full service coding, auditing, cod-ing education, web-based auditing software and web-based coding software to the health sector. Resolutions (Int) is also one of the few compa-nies in Australia providing specialised services in risk management and information technology.

TRADE STAND 12 Parker Healthcare 16 Redland Drive, Mitcham VIC 3132 Contact: Steve Bird Tel: 03 9872 0222 / 1300 361 201 Fax: 03 9873 5911 / 1800 350 353 Email: [email protected] Web: www.parkerhealth.com.au Products/Services: Parker Healthcare is an Australian owned and operated medical supply company. Certified to ISO9001, Parker supplies products for a variety of divisions throughout the hospital.



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TRADE STAND T14 StirlingFildes 26 Redland Drive, Mitcham VIC 3132 Contact: Shaun Prescott Tel: 03 9264 8900 Fax: 03 9246 8999 Email: [email protected] Web: stirlingfildes.com.au Products/Services: StirlingFildes, specialising in labelling needs that are required to meet the new Hospital Standards. Come and visit us at T14.

BOOTH 7 Saraya Australia 8 Northumberland Road, Caringbah NSW 2229 Contact: Mark Davies Tel: 02 9542 7400 / Fax: 02 9542 7499 Email: [email protected] Web: www.saraya.com Products/Services: Saraya’s range of hand hy-giene products can be suppled to ADHA mem-bers through BSS agreement with ADHA. Saraya is a global company whose focus is on Infection Prevention. We offer a range of hand hygiene products and dispensing options that users not only like, but find it easy to perform correct technique ensuring effectiveness and compli-ance. Ask us about our free Hand Hygiene Train-ing and Education session for your staff.

TRADE STAND 20 RiskClear PO Box 543, Scarborough WA 6922 Contact: Cecilia Foley Tel: 0400 492 804 Email: [email protected] Web: www.riskclear.com.au Products/Services: RiskClear is risk management software designed for day and small to medium hospitals, allowing you to analyse and report on risks, incidents, feedback and patient surveys.

TRADE STAND 15 Tools & Instrument Engineering (TIE) Unit 2/1 Kortum Drive, Burleigh Heads QLD 4220 Contact: James Osborne Tel: 1300 655 714 / Fax: 07 5535 3533 Email: [email protected] Web: www.tiesurgical.com.au Products/Services: Australian Family Owned & Operated for over 27 years. Nationwide over-night services to all healthcare professionals. Specialised Services for the Repair, Service and Management of all Surgical Instrumentation.


TRADE STAND 27 Scopemed Unit 11/260-264 Wickham Rd, Highett VIC 3190 Contact: Lee Cripps Tel: 03 9555 2997 Fax: 03 9555 7995 Email: [email protected] Web: www.scopemed.com.au Products/Services: Australian owned and based, Scopemed provides high quality services for endoscopes, surgical power tools and cameras at reduced prices.

BOOTH 10 SimDay (ACSS) 35/46-50 Wellington Road, South Granville NSW 2142 Contact: Adam Hartikainen Tel: 02 9632 0026 Email: [email protected] Web: www.acsshealth.com Products/Services: SimDay is Australia’s leading patient administration system designed specifi-cally for day surgeries and private hospitals. It has a reputation for being the easiest and most cost effective program on the market with su-perior customer service to create an unmatch-able product.



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BOOTH 3 Vitramed Pty Limited 7A, 256 New Line Road, Dural NSW 2158 Contact: Julie Simmons Tel: 02 9651 4428 / Fax: 02 9651 4492 E: [email protected] / W: www.vitramed.com Products/Services: Vitramed is an Australian medical device distribution company dedicated to promoting and supporting unique and effec-tive GI related devices. We work closely with our customers and partners to assist them to implement these devices into their practice, enabling them to increase the level and quality of service they provide.

BOOTH 4 Totalcare PO Box 389 Virginia BC, QLD 4014 Contact: Amanda Keir Tel: 07 3252 2425 / Fax: 07 3252 2410 Email: [email protected] Web: www.totalcare.net.au Products/Services: Totalcare provides a com-plete front office, clinical, financial and manage-ment software solution for day surgery facilities, public and private hospitals and their specialists’ practices. Fully implemented and supported by a team of experienced professionals, Totalcare’s integrated suite of health management software modules offers a one-stop solution for health-care facilities across Australia.




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ADHA Registration Desk Opening On: Sunday: 5.30pm - 7.30pm Monday: 8.00am - 5.15pm Tuesday: 8.30am - 3.15pm ADHA Staff can be found at Trade Stand T11 Wi-Fi Internet/Free Wi-Fi for all delegates and exhibi-tors and sponsors of the ADHA Conference. Username: wos952 Password: 83088 ATM Nearest ATM is located inside the main hotel, behind the Concierge Desk. Car Parking There is ample onsite parking at the Crowne Plaza, this is free for delegates of the ADHA Con-ference. Conference Dinner Tickets will be given out at the time of registra-tion to all delegates who registered indicating they would be attending. These tickets should be given to ICMS staff on arrival at dinner, Linde-man's Winery. Conference Sessions All sessions are held in the Plenary room (Semillon Ballroom), near the Crowne Reception. CPD Points Attendance at our full conference will give you 10 hours and 10 minutes towards your CPD. An attendance certificate will be provided for every delegate at the time of registration at the ADHA Conference Registration Desk. Dress Code Smart casual attire is suggested for all conference sessions and the Welcome Reception. Confer-ence Dinner requires Smart Evening Wear (i.e. no jeans). Speaker Presentations Speakers are asked to check in with the ADHA Registration Desk prior to their presentations. An IT Technician is available to assist with presen-tations. Mobile Phones As a courtesy to speakers and fellow delegates, mobile telephones and pagers MUST be turned off while sessions are in progress.

Name Badges Your name badge is your entry to the Confer-ence sessions, morning/afternoon teas and lunches. Please ensure you wear your name badge at all times and if lost please see the ADHA or ICMS Australasia staff on the Registra-tion Desk for a replacement. Pharmacy The closest pharmacy is Crowley’s Pharmacy. Turn left onto Wine Country Drive from the Crowne Plaza front entrance. At the traffic lights, past McDonalds, turn right. Crowley’s is on the right hand side just past the Ford dealer-ship, parking behind pharmacy. Local Shops Ambers of Lovedale is located onsite at the Ho-tel, which stocks essential items and giftwares. The closest shopping centre is in Cessnock, which is 5 minutes drive away. Turn left onto Wine Country Drive at the front entrance of the Crowne Plaza, turn left at the traffic lights past McDonalds and immediately into the right hand lane. Take the first right on Vincent Street. At the first set of lights on Vincent Street, turn right into Cooper Street. The supermarkets are on the left and right hand sides of the first roundabout. Operating hours: Monday - Saturday 7.30 am - 9.30 pm and Sunday 8.00am - 7.00 pm. Possessions Please be mindful that the Crowne Plaza is a public place and ADHA does not take any re-sponsibility for lost or stolen possessions so please keep them with you. Taxis Local taxi company:

in Cessnock 02 4990 1111.

in Newcastle 131 008. Prices to the Newcastle airport can be anything from $150-$250 each way. Newcastle Airport Information Services Desk Phone: 02 4928 9822 Email: [email protected] The airport transfers desk can source and book transfers from the airport. They have 7 contrac-tors ranging from Mercedes to shuttle buses. Prices start at $115.00.



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NOTES



36

NOTES

Delegate Feedback Form - ADHA 2014 Conference

Please circle one rating only per speaker Session Speakers and Titles

Plenary Session 1

1 2 3 4 5 6 N/A Tim Puyk, ‘Welcome’

1 2 3 4 5 6 N/A Debora Picone, Opening - ‘Celebrating the Future’

1 2 3 4 5 6 N/A Craig Rispin, Keynote Address - ‘Know First, Be First, Profit First’

Plenary Session 2

1 2 3 4 5 6 N/A Dr Henry Cutler, KPMG, Health Fund session

1 2 3 4 5 6 N/A Dr Justin Vaughan, nib, Health Fund session

1 2 3 4 5 6 N/A Wayne Stone, HBF, Health Fund session

Plenary Session 3

1 2 3 4 5 6 N/A Margaret Banks, ‘Update from the ACSQHC’ and NSQHSS Q&A Session

1 2 3 4 5 6 N/A Debbie Carter, ‘Changes in Antimicrobial Stewardship and other relevant ACSQHC Projects’, NSQHSS

1 2 3 4 5 6 N/A Dr Marilyn Cruickshank, NSQHSS Q&A Session

1 2 3 4 5 6 N/A Alison O’Brien, NSQHSS Q&A Session

Plenary Session 4

1 2 3 4 5 6 N/A Chris Wheeler, ‘Managing Challenging Complainant Conduct for Better Outcomes in Private Health’

1 2 3 4 5 6 N/A Assoc. Prof Michael Greco, ‘Consumer Participation - an Australian Day Hospital perspective’

1 2 3 4 5 6 N/A Bronwyn Harris, ‘Consumer Participation - an Austra-lian Day Hospital perspective’

Any comments on Day 1 Sessions or speakers:

Rating Scale

1 VERY POOR (not worth attending) 2 POOR (nothing new and did not reinforce my concepts) 3 AVERAGE (some new information & did reinforce my concepts & knowledge) 4 GOOD (covered the subject matter well and I enjoyed the presentation) 5 EXCELLENT (I learned a lot from the presentation) 6 EXCEPTIONAL (left me excited with the concept presented) N/A I DID NOT ATTEND THIS PRESENTATION

Monday 15 September

PLEASE TEAR OUT AND HAND TO REGISTRATION DESK OR ADHA STAFF (Stand 11)


Please circle one rating only per speaker Session Speakers and Titles

Plenary Session 1

1 2 3 4 5 6 N/A Dominic Egan, ‘Changes to Privacy Principles that came into effect on 12 March 2014’

1 2 3 4 5 6 N/A Danielle Di-Masi, ‘Your behaviours, your choice, but are you getting it right?’

Plenary Session 2

1 2 3 4 5 6 N/A Bruce Houghton, ‘Negotiations with Health Funds from a hospital perspective’

1 2 3 4 5 6 N/A Elizabeth Rankin, ‘The 12 Key Processes of an Effective Day Hospital’

1 2 3 4 5 6 N/A ADHA Smart Ideas Awards 2014

Plenary Session 3

1 2 3 4 5 6 N/A Ron Denison, ‘Planning for a new opportunity - the keys to developing a new facility’

Any comments on Day 2 Sessions or speakers:

Rating Scale

1 VERY POOR (not worth attending) 2 POOR (nothing new and did not reinforce my concepts) 3 AVERAGE (some new information & did reinforce my concepts & knowledge) 4 GOOD (covered the subject matter well and I enjoyed the presentation) 5 EXCELLENT (I learned a lot from the presentation) 6 EXCEPTIONAL (left me excited with the concept presented) N/A I DID NOT ATTEND THIS PRESENTATION

Tuesday, 16 September

PLEASE TEAR OUT AND HAND TO REGISTRATION DESK OR ADHA STAFF (Stand 11)

SOCIAL FUNCTIONS - please circle your answer

Welcome Reception & Trade Exhibition (Sunday 14 September, 5.30pm - 7.30pm)

Did this function allow you to socialise with your peers as you would have wished?

Yes No

Did it allow good interaction with Trade Delegates? Yes No

Is this a function you would wish to repeat at future conferences?

Yes No

ADHA CONFERENCE DINNER – Monday 15 September (Lindemans Winery, 7:30pm dinner)

I would rate the food at the Conference Dinner: Poor Good Excellent

I would rate the venue for the Conference Dinner: Poor Good Excellent

I would rate the Band at the Conference Dinner: Poor Good Excellent


Please circle your answer

I would rate the service received from the ADHA Regis-tration Desk:

Poor Good Excellent

I would rate the overall content of the program: Poor Good Excellent

Given the different interests of delegates, I would rate the balance of the program:

Poor Good Excellent


Please suggest any topics you would like to see covered in our conference next year or suggest any improve-ments you would like to see next year for any aspect of the conference?

Locations for future ADHA Conferences from 2015 and beyond

If our future conference were held in the following locations (other than the locations previously visited which have been QLD, Sydney, would these places interest you and would you attend? Conference

Melbourne Yes No

Adelaide Yes No

Perth Yes No

Darwin Yes No

Brisbane Yes No

Any other general comments:

How would you describe your principal position? Please tick the most appropriate. CEO DON

Financial Manager Clinical Manager

Practice Manager Office Manager

Doctor/Owner Nurse

Trade Delegate Clerical/Reception Staff

Please tear off and hand in this Delegate Feedback Form to the ADHA Registration Desk at the Conference or to the ADHA Trade Stand (T11) it can be mailed after the conference to: ADHA, PO Box 1143, Joondalup DC, WA 6919

Thank you for taking the time to complete this

General Please circle your answer

In relation to the Conference Venue:

I would rate the overall service: Poor Good Excellent

I would rate the morning and afternoon tea and lunches: Poor Good Excellent

In relation to the general organisation of the 2014 ADHA Conference:

I would rate the marketing of the conference: Poor Good Excellent

I would rate the organisation of conference registrations by ICMS Australasia:

Poor Good Excellent

I would rate the overall organisation of the conference by the ADHA Conference Committee:

Poor Good Excellent

Documents

FINAL Conference Program - Day Hospitals Australia › wp-content › uploads › ...on 12 March 2014. Dominique Egan, Partner, TressCox Lawyers 9.30am - 10.30am Your behaviours, your