Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1)

Added Jan 6, 2010, Under: CISCO , IT ESSENTIAL , Sang Admin Berkata

1 A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?#refresh rate

2 When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?#D

3 A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?#invalid system disk

4 What characterizes spoofing?#Making data appear to come from a source other than the actual source.

5 When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?#BIOS reads the MBR.

6 When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)#ink cartridge#paper

7 Which protocol adds security to remote connections?#SSH

8 What is the purpose of an IRQ?#Request information from the CPU.

9 A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)#the number of wireless devices that are used in the wireless LAN#the large number of trees that surround the office

10 When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?#Create a restore point.

11 A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?#Ethernet and Star

12 What is the best way to fully ensure that data is unable to be recovered from a hard drive?#shattering the hard drive platters with a hammer

13 A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?#System Registry

14 A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?#Cancel the jobs in the printer queue.

15 ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?#RAID adapter

16 A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?#Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.

17 Which two technologies enable printers to be accessed by multiple network users? (Choose two.)#Wi-Fi#Ethernet

18 A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?#Uninstall and reinstall the printer driver.

19 Which network device uses a MAC address table to segment the network?#router

20 A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?#Create one primary partition and one logical partition with four logical drives within it.

21 A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?#The technician interrupted a number of times to ask questions.

22 A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?#Check the Device Manager on the user computer for hardware problems.

23 Which Registry file contains information about all software that is installed on a Windows XP computer?#HKEY_LOCAL_MACHINE

24 A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action?#Change the SSID that is being used on the wireless network.

25 Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)#Disconnect the power cord.

#Remove any batteries.

26 Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?#Hibernate

27 What is the purpose of SCSI and RAID adapters?#to connect storage devices such as hard disk drives to a PC

28 Which network protocol is used to automatically assign an IP address to a computer on a network?#DHCP

29 A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?#Restore the data files that were backed up in preparation for the conversion.

30 Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.)#internal hard drive#RAM

31 A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?#defrag

32 A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?#The power supply has sufficient wattage to support all components inside the computer.

33 What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?#The peripherals can be plugged in and out without turning the laptop off.

34

A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?#Increase the resolution of the scanner.

35 A user has been writing data to a USB flash memory drive. What should the user do before removing the device?#Click on the Safely Remove Hardware icon in the system tray then on the device.

36 A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?#The default gateway is not set.

37 A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)#Inkjet printers are less expensive than laser printers.#The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

38 A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?#ping of death

39 A technician wants to create a new partition on a new additional hard drive. Which tool should be used?#Disk Management

40 Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)#Reboot the laptop.#Disconnect the peripherals.

41 A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?#Run a System Restore from the last restore point.

42 A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem?#The power consumption of all devices is too much for the electrical circuit that is provided.

43 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?#NTFS

44 A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?#The ribbon cable is installed incorrectly.

45 Which two types of connectors can be found on DVI cables? (Choose two.)

46 Which Windows tool should be run before upgrading the operating system?#Ntbackup

47 The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?#manufacturer's website

48 Where can a user change the idle time after which a laptop will switch to standby mode?#Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

49 A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?#administrator

50 A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?#peer-to-peer

51 What do the terms refresh rate, interlace, and aspect ratio explain?#image properties of a monitor

52 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?#BIOS

Final Exam Versi Bendrat >>> 80.3%

1A technician needs to purchase a new video adapter for a computer. Which factors should be considered when selecting the adapter?

- expansion slot type

2An employee is receiving e-mail from unknown banks asking for username and password information. Which type of security attack is the employee experiencing?

- Trojan horse

3ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?

- RAID adapter

4A technician has installed and configured an external projector on a laptop. What is the final task the technician must perform for the image to be displayed through the projector?

- Press the function key sequence to activate the image on the projector.

5What do the terms refresh rate, interlace, and aspect ratio explain?

- scanner output

6When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?

- Create a restore point.

7Fans that are used to help cool a system are commonly placed on which two components? (Choose two.)

- CMOS- CPU

8A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?

- administrator

9A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?

- refresh rate

10When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?

- NTFS

11Why do mobile devices such as laptop computers use specially designed CPUs?

- They consume less power.

12Refer to the exhibit. Which type of device uses the connector shown in the graphic?

- DVD drive

13A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?

- Cancel the jobs in the printer queue.

14What is the purpose of Windows Vista 64-bit Kernel Patch Protection?

- It prevents third party drivers from modifying the operating system kernel.

15A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this requirement?

- LAN

16What characterizes spoofing?

- Making data appear to come from a source other than the actual source.

17Which two items are considered proper cleaning tools? (Choose two.)

- compressed air- soft cloth

18What are two network requirements necessary to establish a VPN connection between a remote computer and a private company LAN? (Choose two.)

- low latency network connection- VPN client

19A newly purchased scanner is not functioning as efficiently as expected. Which step should a technician take to improve performance?

- Download drivers and utilities from the manufacturer web site.

20technician has been asked to find how a hacker keeps breaking in to a computer. Which security precaution was most likely missed when the operating system was first installed?

- A user account was not created.

21A technician just terminated some fiber optic cable and needs to properly dispose of the hazardous waste created during the termination. What document would the technician use to identify the proper disposal method for the waste?

- ESD

22

A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?

- Check the Device Manager on the user computer for hardware problems.

23Which type of cable standard uses a 9-pin connector and supports data rates in excess of 800 Mbps?

- IEEE 1394b

24When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)

- ink cartridge- paper

25Which Windows tool should be run before upgrading the operating system?

- Ntbackup

26Refer to the exhibit. What command was typed to produce the output that is shown?

- ipconfig /all

27A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)

- Data is more secure in the event of hardware failures.- Data resources and access are centrally controlled.

28Which environmental factor helps ensure optimal performance for laptops?

- Temperature should be preferentially between 45 to 90 degrees Fahrenheit (7 to 32 degrees Celsius) to avoid overheating.

29What is the purpose of SCSI and RAID adapters?

- to connect storage devices such as hard disk drives to a PC

30While troubleshooting a computer on which the operating system fails to boot, a technician has checked that there are no non-bootable media in the disk drives, tried using the Last Known Good Configuration option, and attempted to boot the computer in Safe Mode, all without success. Which further possible solution could be tried?

- Perform a Repair Installation of the operating system.

31A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to use correct this problem?

- Task Manager

32A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?

- Create one primary partition and an extended partition with four logical drives within it.

33A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem?

- Clean the air vents.

34When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?

- D

35A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?

- The technician interrupted a number of times to ask questions.

36A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an

application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?

- Explain that the original technician is no good and the supervisor will be told.

37Where in Windows XP can the shutdown, hibernate, and standby modes be configured?

- Start > Control Panel > Power Options

38An administrator gets an e-mail message from what looks like the company bank. The e-mail asks for account information. The administrator determines the e-mail is not from the bank. What type of security threat has the administrator prevented?

- grayware

39Refer to the exhibit. A Cisco Networking Academy instructor is trying to print a flash graphic from the curriculum. The print job has gone into the print queue as shown. Based on the output, what should be the next step in solving this problem?

- Check the printer cabling and power.

40Which network protocol is used to automatically assign an IP address to a computer on a network?

- DHCP

41After Windows XP has been installed, which program would a technician use to select the programs that will run at startup?

- msconfig

42On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.)

- The existing operating system is corrupted.- The existing security software requires upgrading.

43

What is the purpose of wearing an antistatic wrist strap?

- to equalize the electrical charge between the user and the equipment

44Where can a user change the idle time after which a laptop will switch to standby mode?

- Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

45A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?

- System Registry

46ABC Company wants to configure laptops to automatically power components off to improve battery life. Which power management control can be used to accomplish this?

- ACPI

47What is the logical topology used for the Ethernet architecture?

- bus

48Which three benefits are gained by networking computers? (Choose three.)

- fewer peripherals needed- lower cost licensing- increased communication capabilities

49Which three rules increase the level of password strength? (Choose three.)

- Passwords should be a combination of letters and numbers.- Passwords should be changed by the user after specific periods of time.- Password expiration and lockout policies should be clearly defined.

50A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?

- Run a System Restore from the last restore point.

51Which firewall port number or number combination must be open in order to remotely access a network device using SSH?

- 22

52A network technician receives an error that there is insufficient physical disk space on an external drive to hold a file from a Windows XP computer. What is a possible cause for the problem?

- The external drive is formatted with a FAT 32 file system and the file is too large for that file system.

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Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1)

1    A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?    #refresh rate

2    When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?    #D    3    A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?    #invalid system disk    4    What characterizes spoofing?    #Making data appear to come from a source other than the actual source.    5    When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?    #BIOS reads the MBR.    6    When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)    #ink cartridge    #paper    7    Which protocol adds security to remote connections?    #SSH

8    What is the purpose of an IRQ?    #Request information from the CPU.    9    A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)    #the number of wireless devices that are used in the wireless LAN    #the large number of trees that surround the office    10    When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?    #Create a restore point.    11    A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?    #Ethernet and Star    12    What is the best way to fully ensure that data is unable to be recovered from a hard drive?    #shattering the hard drive platters with a hammer

13    A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?    #System Registry

14    A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?    #Cancel the jobs in the printer queue.    15    ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?    #RAID adapter

16    A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?    #Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.

17    Which two technologies enable printers to be accessed by multiple network users? (Choose two.)    #Wi-Fi    #Ethernet    18    A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?    #Uninstall and reinstall the printer driver.    19    Which network device uses a MAC address table to segment the network?    #router    20    A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?    #Create one primary partition and one logical partition with four logical drives within it.

21    A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?    #The technician interrupted a number of times to ask questions.    22    A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?    #Check the Device Manager on the user computer for hardware problems.

23    Which Registry file contains information about all software that is installed on a Windows XP computer?    #HKEY_LOCAL_MACHINE   

24    A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action?    #Change the SSID that is being used on the wireless network.

25    Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)    #Disconnect the power cord.    #Remove any batteries.    26    Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?    #Hibernate    27    What is the purpose of SCSI and RAID adapters?    #to connect storage devices such as hard disk drives to a PC    28    Which network protocol is used to automatically assign an IP address to a computer on a network?    #DHCP    29    A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?    #Restore the data files that were backed up in preparation for the conversion.    30    Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.)    #internal hard drive    #RAM

31    A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?    #defrag   

32    A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?    #The power supply has sufficient wattage to support all components inside the computer.    33    What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?    #The peripherals can be plugged in and out without turning the laptop off.    34    A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?    #Increase the resolution of the scanner.

35    A user has been writing data to a USB flash memory drive. What should the user do before removing the device?    #Click on the Safely Remove Hardware icon in the system tray then on the device.    36    A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?    #The default gateway is not set.

37    A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)    #Inkjet printers are less expensive than laser printers.    #The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.    38    A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?    #ping of death    39    A technician wants to create a new partition on a new additional hard drive. Which tool should be used?    #Disk Management   

40    Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)    #Reboot the laptop.    #Disconnect the peripherals.    41    A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?    #Run a System Restore from the last restore point.    42    A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem?    #The power consumption of all devices is too much for the electrical circuit that is provided.    43    When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?    #NTFS

44    A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?    #The ribbon cable is installed incorrectly.    45    Which two types of connectors can be found on DVI cables? (Choose two.)

46    Which Windows tool should be run before upgrading the operating system?

    #Ntbackup

47    The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?    #manufacturer's website    48    Where can a user change the idle time after which a laptop will switch to standby mode?    #Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.    49    A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?    #administrator    50    A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?    #peer-to-peer    51    What do the terms refresh rate, interlace, and aspect ratio explain?    #image properties of a monitor

52    A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?    #BIOS

1 A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next? 

Run convertFAT32.exe.

Restore the data files that were backed up in preparation for the conversion.

Reset the file attribute to show hidden files.

Restart the computer after updating the hard drive to FAT32.

 2 Which Windows tool should be run before upgrading the operating system?

 Convert

Fdisk

Msconfig

Ntbackup

 3 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If

security is a requirement, which file system should be chosen? 

FAT32

HPFS

NFS

NTFS

 4 When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables.

Which two consumables are associated with an inkjet printer? (Choose two.) 

drum

ink cartridge

ink ribbon

paper

toner

 5 Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose

two.) 

Reboot the laptop.

Reinstall the operating system.

Disconnect the peripherals.

Have the customer verify the problem.

Call a level-2 technician.

 6 The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new

driver? 

manufacturer's website

Microsoft Update website

printer installation disk

Windows Device Manager

Windows hardware profiles

 7 What is the best way to fully ensure that data is unable to be recovered from a hard drive?

 formatting the drive

deleting the partitions on the hard drive

overwriting data multiple times, rendering the data unusable

shattering the hard drive platters with a hammer

 8 A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the

first that the technician should take? 

Reinstall the printer driver.

Ensure that there is paper in the paper tray.

Supply a spare printer for the user until the problem is solved.

Check the Device Manager on the user computer for hardware problems.

 9 A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the

technician most likely caused the customer to complain? 

The technician interrupted a number of times to ask questions.

The technician occasionally confirmed an understanding of the problem.

The customer was escalated to a level-two technician.

The technician ended the call without saying "Have a nice day".

 10 A technician installed a network adapter in a computer and wants to test network connectivity. The ping

command can only receive a response from local workstations. What could be causing the problem? 

The NIC driver is out of date.

The operating system is not compatible with the remote sites.

The TCP/IP protocol stack is not loaded.

The default gateway is not set.

 11 A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology

should the technician use for supporting this access control method? 

Ethernet and Star

FDDI and Ring

Token Ring and Double Ring

Wireless and Ring

 12 A company uses a single computer to receive and test all Windows updates. When the most recent update was

installed, several programs failed. What is the first course of action that a technician should attempt to remove the update? 

Run a System Restore from the last restore point.

Use the Add or Remove Hardware applet in the Control Panel to remove the update.

Restore the hard drive from the last system backup.

Use the Recovery Console to restore the operating system.

 13 A customer needs to purchase a new power supply for a computer. What must be considered when selecting an

appropriate power supply? 

The power supply converts DC to AC.

The power supply has sufficient wattage to support all components inside the computer.

The power supply provides at least 800 V.

The power supply must have both a P-8 and P-9 connector.

 14 ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they

store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? 

NIC

Wireless NIC

USB gateway

RAID adapter

multiple slave hard disk adapter

 15 What is the purpose of an IRQ?

 Perform input/output between the CPU and peripherals.

Establish peer-to-peer communication between devices and software.

Request information from the CPU.

Access the computer RAM for reading and writing.

 16 A user reports that a printer is printing unknown characters on documents. What is a possible solution to this

issue? 

Replace the toner or ink cartridge.

Uninstall and reinstall the printer driver.

Replace the paper with some from a new ream.

Delete the print job from the queue and print again.

 17 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and

diagnostic utilities. Where would the technician set the boot order for the PC? 

My Computer

Control Panel

Device Manager

BIOS

Start Menu

 18 When installing a service pack or security patches on an operating system, what should be done to protect the

system in the event of a faulty or aborted installation? 

Create a restore point.

Check the updates for the latest ones.

Disable Automatic Updates to prevent interference with the current operation.

Test all aspects to ensure that the update is correct for the operating system.

 19 Which network protocol is used to automatically assign an IP address to a computer on a network?

 FTP

DHCP

ICMP

SMTP

APIPA

 20 A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server,

the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack? 

multi-ping attack

phishing

ping bomb

ping of death

spoofing

zombie attack

 21 A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on.

Which error message could this potentially cause? 

device / service failed to start

floppy disk corrupted

invalid system disk

corrupted driver

 22 When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to

network devices. Which class of IP addressing is being used to send these messages? 

A

B

C

D

E

 23 A technician needs to configure the hard drive on a computer so that there appears to be one drive for the

operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception? 

Create five primary partitions.

Create one extended partition with five logical drives within it.

Create one primary partition and an extended partition with four logical drives within it.

Create five extended partitions.

Create one logical partition with five primary partitions within it.

Create one primary partition and one logical partition with four logical drives within it.

 24 A technician is asked to configure the time the system must be idle before the hard disk spins down on all the

Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management? 

Administrative Tools

BIOS

Command Prompt

Safe mode

System Registry

 25 Which two types of connectors can be found on DVI cables? (Choose two.)

 

 26 A user has been writing data to a USB flash memory drive. What should the user do before removing the device?

 Shut down the computer.

Click on the Safely Remove Hardware icon in the system tray then on the device.

Right-click on the drive in My Computer, then click on Remove Drive .

Remove the power to the drive.

 27 What do the terms refresh rate, interlace, and aspect ratio explain?

 hard drive efficiency

audio signal

scanner output

image properties of a monitor

 28 Which Registry file contains information about all software that is installed on a Windows XP computer?

 HKEY_CLASSES_ROOT

HKEY_CURRENT_USER

HKEY_LOCAL_MACHINE

HKEY_CURRENT_CONFIG

 29 When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next

step during the boot sequence? 

BIOS reads the MBR.

NTDETECT.COM is used to detect any installed hardware.

NTDLR reads the registry files.

The WINLOGON.EXE program is started.

 30 A customer reports that after using a computer for over a year, the computer now takes more time to access the

files. Which management tool can be used first, before any other complex procedure? 

fdisk

format

defrag

disk management

system file checker

 31 Which network device uses a MAC address table to segment the network?

 

concentrator

hub

PBX

router

switch

 32 What characterizes spoofing?

 Making data appear to come from a source other than the actual source.

Sending abnormally large amounts of data to a remote server to prevent user access to the server services.

Intercepting or inserting false information in traffic between two hosts.

Sending bulk e-mail to individuals, lists, or domains intending to prevent users from accessing e-mail.

 33 Which power mode should be used by a laptop so that all the data is saved, all the applications the user was

working on are left open, and there is no power used by the laptop? 

Hibernate

Suspend

Left on with no power mode

Soft shutdown

 34 Because of the potential for electric shock, which two computer components should only be serviced by

authorized personnel? (Choose two.) 

hard drive

video card

power supply

CRT monitor

ink jet printer

 35 Which two general precautions should be taken before replacing any non-hot-swappable laptop component?

(Choose two.) 

Disconnect the power cord.

Keep any component in a plastic bag until installation.

Remove any batteries.

Use carpets in cool areas.

Wear rubber-soled shoes to work with the computer.

 36 What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?

 The peripherals can be plugged in and out without turning the laptop off.

Data transfer is more controlled than using the parallel or serial ports.

The peripherals do not need drivers to communicate with the OS.

Connections are much more reliable.

 37 A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using

a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software? 

server

administrator

root

unlimited

 38 A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer.

What can be done to remove these print jobs? 

Cancel the jobs in the printer queue.

Select landscape or portrait image layout.

Set the printed image to colors or to grayscale.

Adjust the settings to match the colors on the screen to the colors on the printed sheet.

 39 Which protocol adds security to remote connections?

 FTP

HTTP

NetBEUI

POP

SSH

 

40 Which two technologies enable printers to be accessed by multiple network users? (Choose two.) 

Wi-Fi

SCSI

Ethernet

USB

IEEE 1394

 41 Where can a user change the idle time after which a laptop will switch to standby mode?

 Right-click the desktop, then click Power Modes > Standby.

Right-click My Computer, then click Properties > Hardware > Device Manager > ACPI.

Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

Left-click Start > All Programs > Accessories > System Tools > Power Management.

 42 What is the purpose of SCSI and RAID adapters?

 to allow obsolete EISA technology expansion slots to be used

to provide enhanced audio and graphic capabilities

to connect storage devices such as hard disk drives to a PC

to connect peripheral devices to a PC to improve performance

 43 A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being

configured? 

FTP

peer-to-peer

Telnet

DHCP

DNS

 44 A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes

the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing? 

aspect ratio

dot pitch

HVC

refresh rate

 45 A technician wants to create a new partition on a new additional hard drive. Which tool should be used?

 Scandisk

Disk Management

Chkdsk

Defrag

Device Manager

 46 A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The

customer seems unable to perform the task. What should the technician do? 

Explain to the customer that it is a simple task and ask the customer to try it again.

Ask the customer to find someone with more experience to perform the task.

Tell the customer that another technician will explain the task .Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.

 47 A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the

floppy drive light remains lit constantly. What is most likely the cause of the problem? 

The new floppy drive is faulty.

The ribbon cable is installed incorrectly.

The jumper settings are set incorrectly for the floppy drive.

The floppy drive has been disabled in the BIOS.

 48 A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the

room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem? 

The printer is creating electrical noise when it is printing, which causes the computers to shut off.

The power consumption of all devices is too much for the electrical circuit that is provided.

The power consumption of all the computers and printers operating simultaneously is causing a power surge.The power requirements of the printer warm-up cycle cause a spike, which results in the computers shutting down.

 49 A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print

as large posters. However, the quality of the images printed as posters is poor. What should the user do? 

Replace the flatbed scanner with an all-in-one device.

Use OCR software when scanning the photographs.

Save the scanned file in JPEG not TIFF format.

Increase the resolution of the scanner.

1 A user has a motherboard with a ZIF socket. Which type of processor connector can the user add to this motherboard?   

DSP

GPU

PGA

slot

 2 ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they

store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? 

NIC

Wireless NIC

USB gateway

RAID adapter

multiple slave hard disk adapter

 3 A network technician receives an error that there is insufficient physical disk space on an external drive to hold a

file from a Windows XP computer. What is a possible cause for the problem? 

The technician lacks the file attribute rights to the file to copy it to the external drive.

The external drive is formatted whith a FAT 32 file system and the file is too large for that file system.

The file is a system file and will cause the operating system to fail if it is moved.

The technician needs to add the file to the Master File System before trying to move the file.

 4 A user is experiencing slow print rates when printing files that contain large complex graphics. What could be

done to improve performance? 

Use better quality media.

Add memory to the printer.

Run regular self-tests and test pages.

Change the printer cabling from parllel to serial.

 5 A newly purchased scanner is not functioning as efficiently as expected. Which step should a technician take to

improve performance? 

.Download drivers and utilities from a user forum on the internet.

.Download drivers and utilities from the manufacturer web site.

.Reinstall the software that came with the scanner.

.Buy a different scanner.

 6 A technician is planning to convert a file system from FAT32 to NTFS. What step should be taken before doing

the conversion? 

.Create a complete system backup.

.Backup the registry.

.Set a System Restore Point.

.Create an Emergency Repair Disk.

 7 A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print

as large posters. However, the quality of the images printed as posters is poor. What should the user do? 

Replace the flatbed scanner with an all-in-one device.

Use OCR software when scanning the photographs.

Save the scanned file in JPEG not TIFF format.

Increase the resolution of the scanner.

 8 A technician needs to purchase a new video adapter for a computer. Which factors should be considered when

selecting the adapter?

 .type of hard drive installed

.amount of memory installed

.expansion slot type

.case form factor

 9 A company uses a single computer to receive and test all Windows updates. When the most recent update was

installed, several programs failed. What is the first course of action that a technician should attempt to remove the update? 

Run a System Restore from the last restore point.

Use the Add or Remove Hardware applet in the Control Panel to remove the update.

Restore the hard drive from the last system backup.

Use the Recovery Console to restore the operating system.

 10 In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for

saving and recovering the operating system? 

Emergency Repair Disk (ERD)

Automated System Recovery (ASR)

Windows Recovery Manager (WRM)

Automated Windows Recovery (AWR)

System Restore (SR)

 11 The current IP configuration of a small company is done manually and is time-consuming. Because of increased

network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task? 

APIPA

DHCP

DIPS

ICMP

 12 A call center technician answers a call from a frequent customer who is known to be impatient and lacks

experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by

increasing the amount of memory in the computer, what should the technician do? 

Tell the customer to install 1 GB of DDR2 PC2400 RAM.

Explain that the original technician is no good and the supervisor will be told.

Suggest that the customer purchase a new computer.

Confirm the issues and give detailed instructions to solve the problem.

 13 A company is expanding its buisiness to other countries. All branch offices must remain connected to corporate

headquaters at all times. Which network technology is required to support this requirement? 

LAN

MAN

WAN

WLAN

 14 What approach should a technician take when receiving a call from a stressed customer?

 Ask the coustomer to telephone back when the customer is feeling less stressed.

Ask the coustomer to hold, and then wait five minutes for the coustomer to calm down.

Try to establish a rapport whith the coustomer.

Transfer the coustomer to a level-two technician who will ask the coustomer to explain the problem again.

 15 A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer.

What can be done to remove these printjobs? 

Cancel the jobs in the printer queue.

Select landscape or portrait image layout.

Set the printed image to colors or to grayscale.

Adjust the settings to match the colors on the screen to the colors on the printed sheet.

 16 A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be

included in the plan? 

Avoid performing maintenance operations on plug and play devices that are controlled by the operating system.Only clean equipment that is requested by the customer.

Omit performing maintenance operations on components until the equipment malfunction.

Schedule and document routine maintenance tasks.

 17 Which protocol adds security to remote connections?

 FTP

HTTP

NetBEUI

POP

SSH

 18 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If

security is a requirement, which file system should be chosen? 

FAT32

HPFS

NFS

NTFS

 19 A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using

a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software? 

server

administrator

root

unlimited

 20 A user is reporting that a new external hard drive is defective. The laptop will allow access to the drive at times,

and then will report that the drive cannot be found. Upon an initial examination of the laptop, it is discovered that the user has ten USB devices connected to the laptop.

What is the best quick solution to this problem? 

Remove all the peripherals except the hard drive and observe the results.

Move the laptop to another location and observe the results.

Replace the power adapter and observe the results.

Replace the USB hub and observe the results.

Flash the BIOS on the laptop and observe the results.

 21 A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server,

the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack? 

multi-ping attack

phishing

ping bomb

ping of death

spoofing

zombie attack

 22 An employee is receiving e-mail from unknown banks asking for username and password information. Which

type of security attack is the employee experiencing? 

adware

phishing

Trojan horse

virus

worm

 23 Which Windows tool should be run before upgrading the operating system?

 Convert

Fdisk

Msconfig

Ntbackup

 24 A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the

floppy drive light remains lit constantly. What is most likely the cause of the problem? 

The new floppy drive is faulty.

The ribbon cable is installed incorrectly.

The jumper settings are set incorrectly for the floppy drive.

The floppy drive has been disabled in the BIOS.

 25 A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician

look to investigate driver problems? 

Computer Management

Device Manager

My Computer

System Tools

 26 Which two interface types make it possible to attach different external components to laptops and desktops

without powering the computer off? (Choose two.) 

Express Card

FireWire

ISA

PCI

PCMCIA

USB

 27 Because of the potential for electric shock, which two computer components should only be serviced by

authorized personnel? (Choose two.) 

hard drive

video card

power supply

CRT monitor

inkjet printer

 28 When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next

step during the boot sequence? 

BIOS reads the MBR.

NTDETECT.COM is used to detect any installed hardware.

NTDLR reads the registry files.

The WINLOGON.EXE program is started.

 29 When installing a service pack or security patches on an operating system, what should be done to protect the

system in the event of a faulty or aborted installation? 

Create a restore point.

Check the updates for the latest ones.

Disable Automatic Updates to prevent interference with the current operation.

Test all aspects to ensure that the update is correct for the operating system.

 30 A customer needs to purchase a new power supply for a computer. What must be considered when selecting an

appropriate power supply? 

The power supply converts DC to AC.

The power supply has sufficient wattage to support all components inside the computer.

The power supply provides at least 800 V.

The power supply must have both a P-8 and P-9 connector.

 31 A computer technician needs to test the COM ports on some new computers. Which diagnostic tool can help

achieve this task properly? 

digital port reader

loopback adapter

port scanner

network analyzer

 32 Which power mode should be used by a laptop so that all the data is saved, all the applications the user was

working on are left open, and there is no power used by the laptop? 

Hibernate

Suspend

Left on with no power mode

Soft shutdown

 33 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and

diagnostic utilities. Where would the technician set the boot order for the PC? 

My Computer

Control Panel

Device Manager

BIOS

Start Menu

 34 ABC Company wants to configure laptops to automatically power components off to improve battery life.

Which power management control can be used to accomplish this? 

ACPI

AMD

UPS

BIOS

PnPBIOS

 35 Why do mobile devices such as laptop computers use specially designed CPUs?

 They consume less power.

They are smaller.

They are lighter.

They require customized cooling mechanisms.

 36 What should always be done prior to replacing components that are not hot-swappable in a laptop?

 Discharge all power that remains in the battery.

Place the laptop in hibernate mode.

Unplug the laptop and remove the battery.

Remove all PC cards and expansion cards.

 37 Which three things should be investigated first when troubleshooting a printer? (Choose three.)

 equipment power

corrupt print driver

low-ink warning

out of paper

operating system compatibility

firmware version

 38 A computer can access devices on the same network but can not access devices on other networks. What is the

probable cause of this problem? 

The cable is not connected properly to the NIC.

The computer has an invalid IP address.

The computer has an incorrect subnet mask.

The computer has an invalid default gateway address.

 39 Which network device uses a MAC address table to segment the network?

 concentrator

hub

PBX

router

switch

 40 What do the terms refresh rate, interlace, and aspect ratio explain?

 hard drive efficiency

audio signal

scanner output

image properties of a monitor

 41 What characterizes spoofing?

 Making data appear to come from a source other than the actual source.

Sending abnormally large amounts of data to a remote server to prevent user access to the server services.

Intercepting or inserting false information in traffic between two hosts.

Sending bulk e-mail to individuals, lists, or domains intending to prevent users from accessing e-mail.

 42 On which two occasions is it most likely that a technician will have to perform a clean operating system

installation if a backup has not been performed? (Choose two.) 

A user requires access to a new printer.

The existing operating system is corrupted.

The existing security software requires upgrading.

The computer is being moved to a different network.

A new replacement hard drive is installed in a computer.

 43 Which two types of connectors can be found on DVI cables? (Choose two.)

 

 44 Which type of cable standard uses a 9-pin connector and supports data rates in excess of 800 Mbps?

 DB-9

DB-25

IEEE 1284

IEEE 1394a

IEEE 1394b

 45 A user has been writing data to a USB flash memory drive. What should the user do before removing thr device?

 Shut down the computer.

Click on the Safely Remove Hardware icon in the system tray then on the device.

Right-click on the drive in My Computer, then click on Remove Drive.

Remove the power to the drive.

 46 When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables.

Which two consumables are associated with an inkjet printer? (Choose two.) 

drum

ink cartridge

ink ribbon

paper

tonerstar 47 What is the logical topology used for the Ethernet architecture?

 bus

double ring

extended star

ring

star

 48 A customer is angry and calls to complain that the service scheduled on his computer took longer than expected.

The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond? 

Verify that the computer is working properly now.

Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.

Explain that the repair technician sent to perform the repair is inexperienced.

Put the customer on hold until a supervisor is available.

 49 A workstation is experiencing an error that is caused by suspected dirty RAM contacts. Which two materials

should be used to clean the RAM module? (Choose two.) 

cotton cloth

distilled water

lhome vacuum cleaner

isopropyl alcohol

lint-free swab

mild cleaning solution