Final Assessment report - ict.edu.om

Ibra College of Technology

English Language Centre

Assessment Report for 2014-2015

On the basis of Strategic Plan 2013-18 ========================================================================================

ICT English Language Centre Assessment Report 2014-15 Page 1 of 26

Goal 1: We will provide excellent governance and administration with transparency and adherence to ethical principles.

APPROACH

RESULTS Sub-Goals

Key Performance Indicators (KPIs)

KPI No.

Indicator Measure Target Timeframe & Responsibility

1.1 To achieve and sustain the efficient operation

of the College Council/ Department /Center

Councils according to ethical principles.

1.1.a Minutes of meetings

Percentage of items

discussed and

resolved

100% of the items

discussed are

resolved

Annually

Dean,

Asst. Deans, HoDs/HoCs ,

The ELC Council conducted 3

meetings within the academic year.

Of the 16 proposed agenda, 16 or

30 % items were discussed and

resolved.

1.1.b

Feedback on the operation

of the College Council/ department /centre council

Members’ Satisfaction

Satisfaction rating of

3.5 on a 5–point scale

The center conducted a survey on

stakeholders’ satisfaction on June,

2015 and generated the average

satisfaction rating of 3.71.

1.1.c Tasks assigned with responsibility

Percentage of tasks completed

95% of assigned tasks are completed

The center conducted 16 or 100 %

of the tasks assigned on Centre Council meetings were completed.

DEPLOYMENT IMPROVEME

NT Strategies Implementation Steps

1.1.1 Discuss and implement the Board of Trustees (BOT) and Deans’ Council

decisions

• Monitor the implementation of the BOT and the Dean’s Council decisions. Implement all Ministerial directions and issues discussed in the

College Academic Council.

• Conduct council meeting

regularly

• Collect the agenda from

the staff / coordinators

which to be discussed in the department council.

1.1.2 Develop and implement a systematic approach to succession planning in consultation with the Ministry

Develop systematic approach in the succession planning in coordination

with the college administration

1.1.3 Ensure that the College Council / the Department/Center Councils meet

regularly

• Set a plan for conducting ELCC Meetings.

• Conduct regular staff meeting twice a semester.

• Conduct at least once in a month meeting in the level/course/committee levels • Circulate minutes of meeting to all concerned

Conduct regular English

Language Centre Council

meeting once a month.






• Assign responsibility for various tasks based on the agenda

• Conduct a survey on staff satisfaction using a 5-point scale.

1.1.4 Monitor and review the implementation of the decisions

• Use the Meeting Monitoring Form to measure the ratio of items discussed and

resolved, and the percentage of meetings conducted. • Continue the practice.Continue the practice.Continue the practice.Continue the practice.

APPROACH

RESULTS Sub-Goals


KPI

No. Indicator Measure Target

Timeframe &

Responsibility

1.2. To ensure transparency in the conduct of activities related to governance and management

1.2.a. Feedback on accessibility, relevance, & timeliness of

information

Stakeholders’ Satisfaction

Satisfaction rating of 4.0 on a 5-point

scale

Annually

Dean, Asst. Deans,

HoDs/HoCs, HoSs


stakeholders’ satisfaction on June, 2015 and generated the average

satisfaction rating of 4.12.

DEPLOYMENT IMPROVEMENT

Strategies Implementation Steps

1.2.1 Establish effective dissemination of all relevant information (plans, regulations,

etc.) to stakeholders concerned using appropriate modes of communications

• Disseminate and periodically update all relevant information to stakeholders

using the College website, webmail, notice boards through the ELC Website and Publications Committee.

• Evaluate the level of satisfaction on the dissemination of relevant information

among the stakeholders. • Conduct a survey on staff satisfaction using a 5-point scale

• Promote the use of the ELC Section on the ICT Website/Sharepoint among staff and students for giving /getting information (e.g.

college activities).

The centre should recognize all contributors to the journal at the end

of the Academic Year.

The center should promote and

encourage students to contribute for newsletter.

APPROACH

RESULTS Sub-Goals


KPI


Timeframe &

Responsibility






1.3.To ensure fiscal support for the achievement of strategic and operational objectives

1.3.a

Planned allocation of funds

for approved college activities and projects

Budget allocation

90% of approved

college activities and projects are given

financial support

Annually

Dean, ADAF,

HoD-Finance



1.3.1 Allocate budget based on operational requirements

• Prepare and communicate the annual ELC budgetary requirements to the Office

of the College Dean, through the Office of the Assistant Dean for Finance and Administration.

APPROACH

RESULTS Sub-Goals


KPI No.


1.4. To ensure effective implementation of the

Risk Management System

1.4.a College Risk Register Percentage of risks mitigated

80% of the

identified risks are mitigated

Annually

Dean, Asst. Deans,

HoDs/HoCs

College Risk Officer

87.5 % of the Identified Risk were mitigated



1.4.1 Implement appropriate Risk Management mechanism effectively

• Identify risks and prepare a Risk Management Plan for AY 2013-2014.

• Form a risk management committee at the dept. level

• Implement the approved Risk Management Plan, AY 2013-2014. • Monitor and evaluate the implementation of the Risk Management Plan.

• Establish a mechanism to involve stakeholders in the planning,

implementation and evaluation of risk management in the center.

Implementation of the

approved Risk Management efficiently/effectively

APPROACH RESULTS

Sub-Goals Key Performance Indicators (KPIs)






KPI


Timeframe &

Responsibility

1.5.To ensure the effective implementation of the

Policy Management System (PMS) 1.5.a

Feedback on PMS

implementation Satisfaction with PMS

An average

satisfaction rating of

3.5 on a 5-point scale

Annually

Dean,

Asst. Deans, HoDs/HoCs,

Chairperson-PMC

The center conducted a survey on stakeholders’ satisfaction on

June, 2015 and generated the

average satisfaction rating of 3.75.



1.5.1 Develop, disseminate, and periodically review policies and procedures

• Facilitate the review and approval of pending drafts of policies and procedures.

• Conduct policy awareness programs through committees.

• Quantify target policies for drafting every semester of the Academic Year to be able to identify per cent accomplishment.

• Collect feedback on Policy Management System. • Evaluate the implementation of policies and prepare a report on the matter.


• Identify approved policies, which need immediate disseminating.

• Allot time to closely monitor and follow up of the finalization of drafted

policies which are held pending.

• Increase the number of committee members. ICT-PMC members should

be a part of the ELC-PMC.

• Re-orientation of the Terms

of Reference of the committee.

• Evaluation of the existing

terms of reference and modifying and specifying

roles and responsibilities of each member.

• Revision of the on-going activities on the drafting and

other activities on Policies

and Procedures.

• Identification of policies and

procedures that need revising.

• Delineation of functions of

the centre committee in the drafting of policies and

procedures based on the

institutional standards of the

OAAA.

APPROACH

RESULTS Sub-Goals


KPI Indicator Measure Target Timeframe &






No. Responsibility

1.6.To establish an annual cycle of review

1.6.a Self- Assessment Report

Completed Self-

Assessment Report

Self-Assessment

Report completed

Annually

Asst. Deans

HoDs/HoCs

Quality Assurance Head

Self-assessment groups

Manual committee

Assessment report completed

1.6.b Updated QAM & QSMs Frequency of revisions At least once a year

QAM Manual updated January 2015

1.6.c Internal Audit schedule Number of internal

audits conducted

One (1) internal

audit per academic

year

One (1) Internal Audit

conducted



1.6.1 Prepare an annual self-assessment report covering all relevant areas of activities

• Monitor the implementation of the ELC Operational

• Depute at least one staff member for each self-assessment groups

• Collect and use the annual reports of Committees and Level/Program

Coordinators as a basis for preparing the Annual Assessment Report.

• Set a plan for the submission of reports (coordinators, committees, HoSs)

To use the analysis of this report for the Improvement Plan

1.6.2 Ensure that Quality Assurance Manual (QAM) and Quality Sub Manuals (QSMs) are reviewed and updated periodically.

• Recommend two (2) ELC Staff to be members of the Quality Assurance Manual (QAM) Review Committee.

• Create a file for the QAM review.

Continue the practice

1.6.3 Conduct regular internal audit(s) of the College departments and Centres.

• Set a plan for internal audit with/at the QA Office.

• Submit an internal audit to the College Council.

• Work with the QA Unit of the college to frame the Internal Audit Policy.

Conduct /frame the internal

audit policy of the College

departments and Centres

1.6.4 Develop and implement a systematic approach to feedback/data collection and

analysis to support internal review systems

• Develop, disseminate, and implement the plan for feedback/data collection and

analysis.

• Monitor the evaluation feedback activities.

• Submit a report on feedback/data collection. • Review and update the survey tools.

Submit report/review and

implement feedback to support internal review systems

APPROACH

RESULTS Sub-Goals


KPI No.







1.7.To provide a healthy and safe working

environment 1.7.a

Feedback on Health and

Safety Provision

Stakeholder Satisfaction rating on

health and safety arrangements

/provision

A satisfaction rating

of 3.5 on a 5-point scale

Annually

Dean,

Assistant Deans, HODs/HOCs,

Chairperson-Health & Safety Committee

The center conducted a survey

on stakeholders’ satisfaction on

June, 2015 and generated the average satisfaction rating of

3.05.

The correct documentation for all the Health and Safety functions is not

available.



1.7.1 Implement the health and safety policy effectively and efficiently • Disseminate health and safety policies in all levels.

1.7.2 Develop, implement and regularly review an overall health and safety plan

• Review and monitor the implementation of the Health & Safety Committee

Action Plan

• Evaluate the effectiveness of the Health & Safety Committee, and its Plan. • Conduct a survey on staff satisfaction using a 5-point scale

The department needs to review and monitor the implementation of the

Health & Safety Committee for

achieving Action Plan with appropriate documentation.

1.7.3 Review health and safety provision.

• Monitor the functionality of the health & safety equipment/fixtures (fire

extinguisher, smoke detectors, railings, etc.), in coordination with the College Health & Safety Committee.

• Review the Health & Safety Manual, and put forward suggestions (if any).

• The center should provide the

needs in order to maintain the sanitation/health and safety which is

observed or supposed to be

observed, in coordination with the

College Health and Safety

Committee.

The center in coordination with the

health & safety committee and staff

Development program Committee

should conduct awareness and training programs.

1.7.4 Conduct health and safety awareness and training programs • Coordinate with the Staff Development Committee and the Level/Program

Coordinators regarding health & safety awareness and training programs.

Staff Development Committee and

the Level/Program Coordinators

should conduct health and safety

awareness and training programs.






APPROACH

RESULTS Sub-Goals


KPI


Timeframe &

Responsibility

1.8 To develop a comprehensive and inclusive

approach to Human Resources Management.

1.8.a

Five-year Human Resource

Management Plan and its

implementation

Percentage of

implementation of the

Five-year Human

Resource

Management Plan

100%

implementation of

by 2018 [should have an

annual report up to 2018]

Annually

Dean,

ADAF, ADAA

ADSA

HoD - HR HoDs/HoCs, Departments

/Centers

1.8.b Staff Projection Percentage of

recruited staff

90% of the required staff are appointed

for the Academic

year

ELC Staff Projection for AY

2014-2015

Semester 1 = 89

Semester 2 = 102 Semester 3 = 98

Staff Shortage is 10

1.8.c Staff Retention rate Percentage of Staff

retention

90% staff retention

per academic year

Of the 92 ELC staff members at the beginning of the academic

year, 4 left. This means that the

staff retention rate for AY 2014-

2015 is 95.6 %.

1.8.d Succession of administrative level

vacancies

Percentage of

administrative level vacancies that are

actually filled with an internal promotion

75% of

administrative level vacancies are

actually filled with an internal promotion

100% of administrative level

vacancies are actually filled with an internal promotion

1.8.e Feedback on Staff

Induction Satisfaction rating


of 3.5 on a 5-point

scale

A satisfaction rating of 4.60 on a

5 point scale.



1.8.1 Identify staff shortages and inform the Ministry for recruitment process

• Draft Five-year HR plan based on students projection • Prepare annual staff projection based on students projection.

• Communicate the staff needs of the Centre to the Ministry of Manpower through channels.






1.8.2 Recruit competent staff in time

• Monitor the staff recruitment timeliness and report to the Dean for review and

action.

• Analyse and prepare a report on the number of newly-recruited staff.

1.8.3.Develop and implement a systematic approach to succession planning in

consultation with the Ministry • Establish a Mentoring System. NO Action Taken

1.8.4. Develop and regularly evaluate staff induction program

• Review, update and implement the Enhanced Staff Induction Program (ESIP)

• Assign a senior staff as mentor to each newly joined staff.

• Conduct survey on effectiveness of Staff Induction Program. • Incorporate the basic information regarding Quality Assurance in the

Guide for the “A Handbook/Guide for New Teachers at the ELC”.

Revised the Handbook for new teachers at ELC

Goal 2: We will offer students high quality teaching, learning and training opportunities through continuous market analysis and curriculum review process and using recent technology.

APPROACH

RESULTS Sub-Goals


KPI No.


2.1 To ensure delivery of high quality teaching and learning.

2.1.a.

Student Feedback on

teaching

Student satisfaction

with teaching & learning


of 3.5 on a 5-point point scale

Annually

ADAA,

HoDs/HoCs



4.09 on a 5 point scale.

2.1.b.

MoU with benchmarking

partners

Number of

benchmarking

activities by

Dept./Centre

At least 2 benchmarking

activities by Dept./Centre

• Identified members to work

on Benchmarking Activities. Submitted an Action Plan on

Benchmarking.

- The target partner

institute is Ibra Nursing Institute or INI. At present,

the Memorandum of Understanding (MOU) has

yet to be agreed upon.

• Started the mapping of the

Instructional Materials (IMs),

Evaluation System, and Teaching






Methodologies used in the ELC

department-ICT as part of the

areas to be benchmarked.

-The mapping of the ELC-ICT IMs has been completed, but

needs to be validated.

-The mapping of the

evaluation system and teaching

strategies is going on.

2.1.c.

Identified relevant best

practices in student-centered teaching, learning

and assessment

Implementation of

recommended/ identified best

practices

100%

implementation of

recommended /identified best

practices

100% relevant best practices were implemented.



2.1.1 Provide competent teaching and support staff

• Take part in the recruitment process as per the direction of Ministry of

Manpower. • Allocate staff members for various courses based on their specialisation.

• Conduct students’ feedback on teaching every semester.

Competent teaching and support staff were conducted and

provided

2.1.2 Adopt/Ensure student-centred approach in teaching, learning and assessment

• Review, update, disseminate, and implement the ELC Pedagogical Framework.

• Conduct workshop on students centred learning approach. • Prepare, and implement, tailor made Course Outlines.

• Prepare and conduct assessment/examinations based on set policies and

procedures. • Provide timely feedback on assessment

• Identify, document, implement best practices per Level/program, and evaluate the implementation of the same.

• Give the Examination Committee an office (with lockers) conducive for

writing exams.

• Make a proposal for the establishment of an Audio-Visual Room in the

Center. This will facilitate valid recording of exam scripts. • Create an Examination Policy and Procedure specific for the ELC, based

on the ICT’s examination policy. • Submit a proposal for the installation of a separate printing unit in ELC.

• Formulate questionnaire in order to measure the student-centered

approach in teaching and learning.

• Shredders should be

provided for the examination

room.

• Recording / duplicating of

listening audio scripts be done in a separate room and not in

the conference’ room to ensure the audio quality of the

recording.

• The ELC needs to develop a

separate policy and procedure for the (English language

courses) Examination

Common exam should not be






sent from Muscat through

webmail, sealed hard copies

could be delivered to the College.

The Examination Committee in the center will make a proposal

through/by the use of save

method for delivering the L4

common exam to the college.

The center should implement

proper measures in adhering to

the marking procedures.

• The department needs to

develop a set of guidelines for the speaking test (CA).

2.1.3 Benchmark with other HEIs

• Implement Benchmarking framework at the Centre.

• Organize a benchmarking team to conduct the benchmarking activities.

• Finalize and implement the Benchmarking Plan.

APPROACH

RESULTS Sub-Goals


KPI


Timeframe &

Responsibility

2.2 To review and update the curriculum based

on recent trends and labor market analysis 2.2.a.

Changes incorporated in

the curriculum based on the feedback

Percentage of

implementation of

approved changes

100%

implementation of

approved changes

Annually

ADAA, HoDs

HoC - ELC

Implemented the approved

changes based on the feedback

(curriculum based on recent trends and labor market analysis)



2.2.1 Collect feedback from the labor market and alumni on curriculum

• Disseminate the curriculum to the stakeholders.

• Collect feedback from staff and students annually

• Review and update the evaluation tool in assessing the curriculum.

• Conduct a survey on the curriculum.

Collect, assess and disseminate

the curriculum to stake holders

from staff and students

annually.






2.2.2 Analyze the feedback collected and submit reports to the specialization

committee

• Prepare a report on the evaluation of the curriculum • Put forward suggestions for improvement (if any) to central committee

• Implement the approved improvement actions.

Prepare, analyse and implement the approved improvement

actions.

APPROACH

RESULTS Sub-Goals


KPI


Timeframe &

Responsibility

2.3 To ensure the provision of a technology based learning environment

2.3.a.

Report on the utilization of

e-learning and other modes

Percentage of

utilization of e-

learning and other modes

80 % utilization of e-

learning and other

modes

Annually

ADAA, HoDs/HoCs,

Course Lecturers

Semester 1

1318 - Students = 95 %

52- Staff = 59%

Semester 2

1525 - Students = 95 %

74- Staff = 76 %

Semester 3

1232 - Students = 95 %

67- Staff = 84 %



2.3.1 Use e-learning resources for the delivery of the courses.

• Provide staff training on the use of e-learning resources (MOODLE).

• Conduct assessment through Moodle • Monitor the usage of e-learning resources by staff and students

• Analyse and prepare a report on the utilization of e-learning and other modes

• Encourage the staff and students to use Moodle for supplementary

learning activities. • Create activities for the MM LAB classes.

• Provide better resources such

as smart board and software

for teaching and learning. • A workshop on integrating

GSS into other skills is conducted.






2.3.2 Encourage the use of social media in teaching and learning. • Provide training on the use of social media in teaching & learning.

• Introduce Moodle android app.

Android app needs to be used

more extensively in the next

academic year.

APPROACH

RESULTS Sub-Goals


KPI No.


2.4 To provide appropriate training placements for all students

2.4.a. Stakeholders’ feedback on OJT

Satisfaction rating

Average satisfaction

rating of 3.5 on a 5-point scale

Annually

HoD OJT

Academic Departments



2.4.1 Place all students for training based on specialization.

2.4.2 Evaluate the effectiveness of OJT.

Goal 3: We will offer quality programs that promote entrepreneurial skills and respond to the changing market needs and developments in technology.

APPROACH

RESULTS Sub-Goals


KPI


Timeframe &

Responsibility

3.1 To foster the culture of Entrepreneurship

3.1.a Entrepreneurial activities conducted

Number of activities

conducted At least 4 per year Annually

Dean Asst. Deans

HODs/HOCs

HoD-Career Center

No Action Taken

3.1.b.

Feedback on

Entrepreneurial Skills Awareness and Training

Programs

Satisfaction rating on

the Entrepreneurial Skills Awareness and

Training Programs


of 3.5 on a 5-point

scale




average satisfaction rating of

3.30.








3.1.1 Promote entrepreneurial skills and awareness among students. • Incorporate topics on entrepreneurship in teaching English.

To develop a plan for conducting

Entrepreneurial Activities in the

center.

3.1.2 Invite established, successful entrepreneurs to campus to share practical

experiences through formal programs • Develop and implement, and evaluate an Entrepreneurship Awareness Program.

3.1.3 Offer suitable self-employment training for prospective graduates

Goal 4: We will ensure that our graduates develop into responsible citizens by enriching their values and attributes to positively affect the socio economic development.

APPROACH

RESULTS Sub-Goals


KPI


Timeframe &

Responsibility

4.1 To ensure that graduates acquire appropriate

values, and personal attributes.

4.1.a. Collaborative community

based activities

Number of collaborative

community based activities

At least 3 activities

every year Annually

ADSA

4.1.b. Trainings conducted

Number of trainings

conducted

At least one training/ activity every

semester

% of students

participating in the

trainings

100% students participate in at least

one activity per year



4.1.1 Conduct collaborative community based activities • Set a plan for community based activities.






4.1.2 Offer students training programs/activities to inculcate values and personal

attributes for responsible citizenship.

• Identify personality enhancement training needs.

• Develop, disseminate and implement a Personality Enhancement Program.

Goal 5: We will develop staff by offering opportunities for professional and personal development, rewarding hard work and innovative thinking.

APPROACH

RESULTS Sub-Goals


KPI


Timeframe &

Responsibility

5.1. To provide avenues for professional growth and development for all staff.

5.1.a. Staff satisfaction Staff satisfaction level At least 3.5 on a 5-point rating scale

Annually

Dean, Asst. Deans,

HoDs/HoCs




3.63.



5.1.1 Facilitate professional and personal development for all staff.

• Conduct need analysis

• Develop and implement a Staff Development Program.

• Evaluate the Staff

• Conduct a survey on staff satisfaction using a 5-point scale

Development Program.

• Develop an instrument in order to evaluate staff satisfaction in the conduct of the Staff Development.

• The center should make

the attendance compulsory to the identified

participants in the activities of the center.

• The center in coordination with the Staff development

Committee to allow All the

developmental activities to

be given enough time and to define and identify their

participants. Thereafter the

participants should be informed and given

enough time to be ready for attendance and

discussions.






• The members should be

given reduced teaching

hours to ensure timely execution of tasks.

• The Centre should inform

all the Level Coordinators and other position holders

in the Centre not to have

meetings clashing with the developmental activities

schedules.

• The center should propose

to the college administration to give

financial remuneration or a token of encouragement to

the presenters.

• The centre in coordination with the Staff Development

Committee should create

plan to conduct more

meetings on the upcoming

plans or events of the Staff Club.

• The club members should

have more meetings to discuss the upcoming

plans/ events.

• The center in

coordination with the SDP should conduct

brief gathering of the

Staff at least once or every Thursday of the

month during the semester.






APPROACH

RESULTS Sub-Goals


KPI No.


5.2 To implement the staff appraisal system

effectively. 5.2.a.

Staff feedback on appraisal

system

Staff satisfaction level

At least 3.5 on a 5-

point rating scale

Annually

Dean

Asst. Deans,

HoDs/HoCs,

HoD HR





3.88.

Write the processes of how ELC

does the staff appraisal system

then mention the result of the

survey (Copy the implementation steps in

deployment). Please refer to

Staff Appraisal Policy and

Procedure.



5.2.1 Link staff development program to performance appraisal results

• Review and update the staff appraisal system.

• Orient the staff on the Staff Appraisal System

• To conduct a survey on staff satisfaction using a 5-point scale

• Appraise each staff annually.

• Give official feedback to staff members on their performance. • Evaluate the staff appraisal system.

• Submit report on staff appraisal, emphasizing the identified needs for

improvement.

• Identify a Staff Appraisal Coordinator.


• Develop and implement a mechanism for linking staff appraisal and

staff development at the Center level. • Coordinate closely with HR with regards to the requirements of the

ELC staff for trainings in teaching and learning.

• Teacher’s contributions,

curricular or

extracurricular activities be part of

their appraisal.






APPROACH

RESULTS Sub-Goals


KPI No.


5.3 To Ensure a positive organizational climate

5.3.a. List of Staff with exemplary

performance

Number of staff

rewarded

10 staff members

rewarded annually Annually

Dean,

Asst. Deans, HoDs/HoCs

88 staff members were

rewarded during the Academic

Year.

5.3.b. Addressing staff grievances

Satisfaction rating on the implementation of

Policy and Procedure on Staff Grievance

A satisfaction rate of

3.5 on a 5- point

scale




average satisfaction rating of 3.53.



5.3.1. Identify staff contributions and reward staff with exemplary performance

• Inform ELC staff of the Staff Reward System.

• Identify and recommend staff for staff of the month

• Review and improve the system of identifying and rewarding the Staff of the

Month • Conduct a survey on staff satisfaction using a 5-point scale.

To create a criteria for reward

system.

5.3.2 Ensure that the College staff has the opportunity to present their grievances

and the College has a systematic and fair way of resolving them.

• Disseminate the Staff Grievance Policy.

• Monitor and evaluate the implementation of the Staff Grievance Policy.

APPROACH

RESULTS Sub-Goals


KPI No.







5.4 To provide an environment that fosters

leadership skills and innovative thinking

5.4.a. Leadership Skills Training Program

Satisfaction Rating At least 3.5 on a 5-point rating scale Annually

Dean, Asst. Deans, HoDs/HoCs




3.63.

5.4.b.

List of committees and

staff members in each

department

Membership of staff in

committees

Each staff should be

a member of at least

1 committee

66 out 88 staff were members

of at least one committee



5.4.1 Provide leadership skills training to staff at all levels

• Coordinate with the Staff Development Committee the need to conduct

leadership skills training/workshop to staff. • Conduct a survey on staff satisfaction using a 5-point scale.

5.4.2 Delegate responsibilities through various committees

• Ensure that all staff members are aware of the committees in the Centre, the

membership qualification requirements, the load displacement, and the responsibilities thereof.

• Develop and periodically review and update the Terms of Reference of each

committee. • Require each committee to submit action plans& annual report

• Develop a mechanism to monitor the effectiveness of the committee and its members.

Goal 6: We will encourage opportunities for applied research and consultancy.

APPROACH

RESULTS Sub-Goals


KPI


Timeframe &

Responsibility

6.1 To motivate and support research and

consultancy. 6.1.a.

Terms of Reference of the

Research and Consultancy

Committee

Establishment of

Research and

Consultancy

Committee

Research and

Consultancy

Committee well-

established by 2016

Annually

Research and Consultancy

Committee / Policy was well-

established






6.1.b. Research publications Number of research

publications

Minimum of 10

publications from the

college per academic

year

Dean,

Asst. Deans, HoDs/Hocs

1 Research publication entitled

“ Grammarly Grammatical

Grammar: An Investigation into

Writing”

6.1.c. Research fora/conferences

Number of

fora/conferences

organized

One research forum

every year and one conference every 2

years

1 Research for a conducted

entitled “Electronic Marking

System“

6.1.d. Policy on Research and

Consultancy

Implementation of the Research and

Consultancy Policy

100% implementation of

policy

Policy on Research and

consultancy was approved by the RDC and it’s ready for

information and dissemination

purposes.



6.1.1 Develop a research and consultancy policy.

• Fully activate the Research & Development Committee. • Work for the approval of the Research Manual.

• Promote total awareness of the role of the Research and Development

Committee among the stakeholders.

• Consider and communicate to concerned offices the suggestion for

making research as part of the of the committee members’ teaching

loading. For them to work better as an arm of the centre, this

opportunity will showcase a more professional leadership in terms of research.

• Consider the suggestion for establishing a research office (a separate

room) in the Center.

6.1.2 Establish a college research consultancy committee.

• Teacher researchers must be

awarded appropriate number

of hours delegated to

research and consultancy

work.

• The Committee through the

Centre has to communicate

the need of a financial aid for

research and consultancy activities and submit such

financial proposal to the concerned college

authorities.

6.1.3 Organize a research fora/ conference.

• Set a plan for research fora.

• Identify and publish the research agenda for the academic year. • Disseminate the following:

a. approved schedule of the research fora b. Research fora policies and guidelines.

• Conduct research fora as scheduled.

• Evaluate the management of the research fora.






Goal 7: We will foster mutually beneficial constructive partnerships with various public and private sector organizations, professional

bodies, local and international communities that benefit the community at large.

APPROACH

RESULTS Sub-Goals


KPI No.


7.1 To foster and maintain relationship with public, private sector and community at large.

7.1. a. Satisfaction of stakeholders Satisfaction rate



Annually

Asst. Deans,

HoDs/HoCs, HoD-OJT,

HoD-Administrative Services


stakeholders’ satisfaction on June,

2015 and generated the average satisfaction rating of 3.57.

7.1.b. Events covered by media Number of events

covered

80% of the college

events are covered

by media per academic year

7.1.c. Need-based courses

offered No. of courses offered

3 Courses offered

per year

The centre offered 2 English

courses for the public and private sectors in Ibra.



7.1.1 Develop a community and industry engagement plan and a mechanism to

monitor its effectiveness

• Develop a Community and Industry Engagement Plan (CIEP) based on identified needs.

• Evaluate the implementation of the CIEP.


• To conduct student

feedback on teaching.

7.1.2 Provide college facilities to public/private sector and the community

7.1.3 Publish college activities in the media

7.1.4 Improve its approach to marketing and raise its profile in the local community.






7.1.5. Offer courses for public and private sectors and the community at large

• Identify target community Language Literacy Needs.

• Conduct need based English courses (program) for the private & public sectors

based on the approval by the college administration. • Evaluate the implementation of the programs.


• This program should

continue in the three

semesters of the

academic year. The

Community Service

Program is the gate

between ICT and Ibra

community. All people

of the community will

hear about the

esteemed services

provided by ICT

through the

Community Service

Program.

• A classroom in ELC

should be assigned for

the Community Service

Program in the coming

semesters.

APPROACH

RESULTS Sub-Goals


KPI No.


7.2 To establish relationship with professional

bodies and educational providers 7.2.a

Resource/ services

extended

Number of events

with resources/ services extended

At least 2 events

with resources/

services extended per year

Annually






7.2.b. Satisfaction on the resources/ services shared

Satisfaction rating A satisfaction rate of 3.5 on a 5 pt. scale

ADAA,

Academic HoDs/HoCs,

HoC-ETC

The centre conducted a survey



3.58.

7.2.c. Affiliations with professional bodies and

societies

Number of affiliations with professional

bodies and societies

At least 1 affiliations per department

No Action Taken



7.2.1 Share resources and services available with other educational providers /professional bodies.

• Coordinate with Colleges of Technology and other educational providers

/professional bodies on the available human and physical resources, as well as on the human and physical resource needs of the Centre.


7.2.2 Associate with professional bodies.

• Establish linkages with professional bodies through the Staff Development

Committee. • Conduct programs in collaboration with professional bodies

• Encourage staff to be members of professional organizations/associations.

APPROACH

RESULTS Sub-Goals


KPI No.


7.3 To foster relationship with Alumni

7.3.a. Alumni Membership Percentage of alumni as members

75% of the

graduates are members of the

alumni association

Before 2013-14

ADSA



7.4.1. Establish a College alumni association






Goal 8: We will provide facilities and learning resources that are effectively utilized and well managed to ensure efficient student and staff services.

APPROACH

RESULTS Sub-Goals


KPI


Timeframe &

Responsibility

8.1. To provide appropriate learning support resources and services effectively and efficiently

8.1.a. Academic support services

plan

Percentage of

implementation of the

Academic Support

Services Plan

90 %

implementation of

Academic Support

Services Plan Annually

ADAA,

HoDs/HoCs

A proposal for the creation of

Academic Support Services program was develop.

8.1.b.

Feedback report on

learning support resources and services

Satisfaction rating by staff & students

A satisfaction rate of




3.90.



8.1.1 Develop and implement an academic support services plan which is aligned with

the strategic and operational objectives.

• Review alignment of resources to academic programs;

• Identify the academic support services needs among staff & students. • Develop and implement an academic support services plan involving the Writing

Center and English Society.

• Assign an activity hour for all staff and students to give time to do

outside class activities.

Create Academic Support

Services Committee

8.1.2 Ensure laboratories and workshops are appropriately equipped and adequate to

meet academic requirements.

• Review the alignment of IT with academic requirements

• Identify the needs based on the review

• Coordinate with the Educational Technology Centre (ETC) regarding the alignment of IT with academic requirements;


8.1.3 Implement the library management system effectively. • Disseminate the Library Management System using all communication media.

8.1.4. Ensure that all library resources are aligned with the program requirements

• Review alignment of resources to academic programs

• Identify the needs based on the review and submit a plan to ETC for necessary

implementation






APPROACH

RESULTS Sub-Goals


KPI


Timeframe &

Responsibility

8.2. To use the existing Student Management

System (SMS) effectively. 8.2.a.

Feedback on Student

Management System(SMS)

and its implementation


staff and students on

SMS


of 3.5 on a 5- point

scale

Annually

ADSA

HoD Registration

HODs/HOCs





3.88.



8.2.1 Ensure that all student data are readily available for planning purposes.

• Provide training to students and staff for a comprehensive knowledge on how to

use the system.

• Periodically update student’s data on the Student Management System.

• Effectively use SMS for centre planning.

• Conduct a survey on staff and students satisfaction using a 5-point

scale.

APPROACH

RESULTS Sub-Goals


KPI No.


8.3.To provide student support services effectively and efficiently

8.3.a. Students Induction

Program


student support services



Annually

ADSA ,

ADAF,

HODs/HOCs

c/o ADSA

8.3.b. Students Council Number of meetings

with the students

At least 1 meeting with students per

semester

c/o ADSA

8.3.c. Feedback on Advising Satisfaction rating on

academic advising



A satisfaction rating of 3.95 on a

5-point scale.

8.3.d . Budget allocation

Percentage of budget

allocation to students activities

100% of approved

students activities

are financially supported

c/o ADSA






8.3.e. List of student Awardees

Number of student-awardees

At least 1 awardee

from each student society

12 students were given awards

for their participation and

achievements in the co-curricular activities organized by

the English Society.

8.3.f. Feedback on Student

activities


student activities



c/o ADSA



8.3.1. Provide comprehensive induction for students.

• Provide a formal induction to all students joining the Foundation program.

• Review the content and improve the manner of conducting the Student

Induction Program. • Review and update the Student Induction Program Feedback Form.

• Collect feedback from students on the induction programs conducted.

• Analyse the feedback and suggestions and utilize it effectively for further improvement.

8.3.2 Provide a common forum for students to raise their concerns. • Establish student organizations at all levels.

• Assign one ELC staff to act as adviser.

•The center will assign free time for students to do such these

activities.

8.3.3. Ensure that staffs have adequate time and support to carry out academic advising.

• Allot two (2) hours per week for academic advising.

• Identify teaching staff office/advising hours. • Collect annual students’ feedback on advising.

• Analyse and prepare a comprehensive report.

• Provide feedback to academic advisor based on the feedback

8.3.4 Provide guidance and counselling services to students in need.

• Review, update and monitor the guidance and counselling activities in the

Centre. • Provide necessary counselling to the students in need.

• Disseminate the guidance & counselling procedures to stakeholders.

8.3.5 Provide medical and first aid services. • Orient students on the medical services provided by the College.

• Submit a request for extending the clinic hours up to 8:00 p.m.

8.3.6. Set budget for student activities.

• Set and implement a plan for Students Extracurricular Activities

• Submit a budget proposal for student activities.

• Evaluate the implementation of Students Extracurricular Activities

8.3.7. Reward outstanding student performance in college activities. • Identify exemplary performance among students.

• Hold student recognition activity once every semester.

APPROACH RESULTS

Sub-Goals Key Performance Indicators (KPIs)






KPI


Timeframe &

Responsibility

8.4 To ensure that appropriate general support

services are provided and effectively utilized by staff and students

8.4.a. Evidence of inspection Number of

inspections

At least one

inspection Annually

ADAF

HoC - ETC

8.4.b.

Facilities and services

identified for upgrading or replacement

Number of identified

facilities & resources upgraded and

replaced

90% of identified

resources and

facilities identified are upgraded or

replaced

8.4.c. Feedback on general support services and

facilities

Satisfaction rating A satisfaction rating of 4.0 on a 5-point

scale



8.4.1 Ensure that all college facilities are assessed regularly for adequacy and

appropriateness. • Prepare a Learning Resource Management Action Plan.

•Consider the suggestions for

more classrooms.

Provide Extra halls .

8.4.2 Upgrade or replace resources and facilities as required. • Coordinate with the Educational Technology Centre (ETC) on facilities/resources

that require upgrade/replacement.

8.4.3 Monitor the utilization of the general support services.

• Inform staff and students on the available general support services using all

communication media. • Evaluate the utilization of the general support services.

Prepared by: English Language Center Council Date: 02 September 2015

Reviewed by: QA Head Date:

Approved by: Dr. Azzah Ahmed Said Al-Maskari College Dean Date:_______________________

Documents

Final Assessment report - ict.edu.om