Final Abhinav New Project@HP

8/8/2019 Final Abhinav New Project@HP

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A Project Report

ON

E-Banking services of bank of India by HP Computers..

AT

HP DATACENTER BELAPUR

NEW MUMBAI

Submitted To

University Of Pune.

In partial Fulfilment of Requirement for the Award of Degree of

MASTER OF BUSINESS ADMINISTRATION

MBA( 2009-2011)By

Ravi Dattatray Dudhambe

Under guidance of

Mrs. Bhakti Kote

THROUGH

ABHINAV EDUCATION SOCIETYS INSTITUE OF MANAGEMENT

AND BUSINESS ADMINISTARTION AKOLE.


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DECLARATION

We, the undersigned, hereby declare that the Project Report entitled E-Bankingservices of bank of India by HP Computers.. written and submitted by us to theUniversity of Pune, Pune in partial fulfilment of the requirements for the award of degreeof Master of Business Administration under the guidance of Mrs. Bhakti Kote is ouroriginal work and the conclusions drawn there in are based on the material collected bymyself.

Place: Student Name

Date: Ravi D Dudhambe


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Executivesummary

E-banking- The execution of financial services via internet, reducing cost and increasein convenience for the customer to access thetransaction. e- banking is an umbrella term

for the process by which a customer may perform banking transactions electronically

without visiting a brick-and-mortar institution. The following terms all refer to one form

or another of electronic banking: personal computer (PC) banking, Internet banking,

virtual banking, online banking, home banking, remote electronic banking, and phone

banking. PC banking and Internet or online banking are the most frequently used

designations. It should be noted, however, that the terms used to describe the various

types of electronic banking are often used interchangeably.

The ever increasing speed of internet enabled phones & personal assistant, made the

transformation of banking application to mobile devices, this creative a new subset of

electronic banking i.e. mobile banking. In 1999 & 2000 mobile banking as an established

channels, is the most attractive in todays fast world

The internet is revolutionizing the way the financial industry conducts business online,

has created new players who offer personalize services through the web portals. This

increase to find new ways and increase customer loyalty to add the value to this product

and services..

Smart card is a new trend which provides the opportunity to build an incremental revenue

stream by providing an ideal platform for extended application and services. Banks are

well positioned to play central role unit in future M-commerce market. Banks have strong

relationships with corporate and business customers and a wide experience in providing

them with corporate banking services. Bank provides a multimedia of small and large

retailers with acquiring functionality in credit card transactions. Customers have trusted

relationships with banks and a lower propensity to switch banking providers.

IT in the Indian Financial Sector the Beginnings

The use of technology in expanding banking has been a key focus area of the Reserve

Bank. Technological innovation not only enables a broader reach for consumer banking


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and financial services, but also enhances its capacity for continued and inclusive growth.

There are several factors attributed to Indias high growth in the recent period - improved

productivity, growing entrepreneurial spirit, and higher savings, to name the most

important. But one factor usually goes unacknowledged that is financial intermediation.

I believe improvement in the quantum and quality of financial intermediation ranks along

with other factors that I mentioned above as a key growth driver. And one of the factors

that drove the improvement in the quantum and quality of financial intermediation is

more wide spread and more efficient use of IT.

IT in the Indian Financial Sector Status Today

. First, let me briefly review the current status of IT in the financial sector. More than

most other industries, banks and financial institutions rely on gathering, processing,

analyzing and providing information in order to meet the needs of customers. Given the

importance of information in banking, it is not surprising that banks were among the

earliest adopters of automated information processing technology. The visible benefits of

IT in day-to-day banking in India are quite well known. Theres Anywhere Banking

through Core Banking Systems, Anytime Banking through new, 24/7/365 delivery

channels such as Automated Teller Machines (ATMs), and Net and Mobile Banking. In

addition, IT has enabled the efficient, accurate and timely management of the increased

transaction volume that comes with a larger customer base. It has also facilitated the

movement from class banking to mass banking.

. The past few years saw us marking some major milestones in the Indian payment and

settlement systems. The introduction of the Real Time Gross Settlement (RTGS) System

has resulted in compliance with the Basle Core Principles for Systemically Important

Payment Systems of the Bank for International Settlements. It also has paved the way for

risk-free, credit push based fund transfers settled on a real-time basis and in central bank

money. The facility for inter-bank funds settlement through RTGS is today availableacross more than 55,000 bank branches, in more than 2500 regional centers across the

country a coverage span perhaps not seen anywhere else in the world. Now, lets

compare todays situation with what was in place in 2004, when only 4,800 branches

offered RTGS. The rapid acceptance of RTGS by users can be measured by the daily

transaction volume: today, we settle close to 100,000 transactions a day in the RTGS


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mode, up from just about 6000 transactions a day in 2004-05. In fact, quick, safe and

efficient electronic movement of funds from virtually any part of the country to any other

location is now almost guaranteed. This is enabled by the coordination with the National

Electronic Fundstransfer (NEFT) System and the National Electronic Clearing Service

(NECS). In 2005, RBI was clearing about 2.70 lakh NEFT transactions a month. This

number has jumped exponentially to nearly 40 lakh month today. The establishment of

the legal framework for all of this in the form of the Payment and Settlement Systems

Act, 2007 provides the requisite supportive structure for these systems. I also want to

highlight here the extent of customer migration toelectronic payments in India. From less

than half a percent of transactions in the electronic mode in 2001, today we process close

to about 30 crore transactions per year in the electronic mode. The same holds true for

RBIs recent initiative away from High Value Clearing to electronic modes a move

aimed at creating a safer, secure and credit-push based funds transfer route that

has gained considerable traction. We have also seen developments in the communicationnetwork and messaging system in India.

IT in the Financial Sector:

Information technologies and the innovations they enable are strategic tools for

enhancing the value of customer relationship. They reduce the costs of financialtransactions, improve the allocation of financial resources, and increase the

competitiveness and efficiency of financial institutions. Even as the achievements of IT

in the banking sector are impressive, we have a big agenda on the way forward. Current

financial sector leaders still need to take greater advantage of new technologies and

information-based systems and expand the coverage of the Indian banking and financial

system. There is tremendous potential for the business growth of financial institutions on

the one hand and the inclusive growth of India on the other. We have already seen banks

using innovative approaches such as solar power- and mobile technology-based

connectivity for branches. A variety of options are available which enable extended reach

of such services. I urge banks to identify the technological model that is right for them.

We have already seen the positive benefits that come from extending the reach of

banking services through pilot projects in Andhra Pradesh and parts of the North East.


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The Reserve Bank also has announced its intention to expand the reach of banking in the

North East even further by funding the cost of connectivity using VSAT technology. IBA

is working on the details of this effort. India is experiencing an explosion in the use of

mobile communication technology. And this is a development that the financial sector

can exploit.

Mobile phone users belong to all strata of society, spread across metropolitan centres ,

towns and villages. Banks can take advantage of this expanded reach of telecom if they

provide services through this medium. The phones integrated chip can function as a

multi-application smart card, thus making banking services available to virtually every

mobile phone owner. This holds substantial promise as the delivery vehicle of the future:

there is huge potential and an exciting opportunity. However, the expansion of such

capabilitiesmust be accompaniedby a minimum level of essential security features and

continued compliance with established covenants relating to privacy of customer

transactions.

. The potential of IT for the near future also includes:

Enabling differentiation in customer service;

Facilitating Customer Relationship Management (CRM) based on available

information, which can be stored and retrieved from data warehouses;

Improving asset-liability management for banks, which has a direct bearing on the

profits of banks;

Enhancing compliance with anti-money laundering regulations; and

Complying with Basel II norms


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INTRODUCTIONWith the rapid globalization of the Indian economy, enterprises are facing with ever

changing competitive environment. Enterprises are adopting strategies aimed at

developing competitive advantage based on enhanced customer value in terms of product

differentiation, quality, speed, service and costs. In the post liberalization era, with the

deregulation of Indian economy, the financial service sector witnessing a complete

metamorphosis and technology is playing a very significant role in this record. Over the

last decade India has been one of the fastest adopters of information technology,

particularly because of its capability to provide software solution to organizations around

the world. This capability has provided a tremendous impetuous to the domestic banking

industry in India to deploy the latest in technology, particularly in the Internet banking

and e-commerce arenas. Banks are growing in size by mergers and acquisitions, which

have been driven by communication and technology. Technology is playing a major role

in increasing the efficiency, courtesy and speed of customer service. It is said to be the

age of E-banking.

An Online Banking user is expected to perform at least one of the following transactions

online:

1. Checking account balance and transaction history

2. Paying bills

3. Transferring funds between accounts

4. Requesting credit card advances

5. Ordering checks

6. Managing investments and stocks trading

From a banks perspective, using the Internet is more efficient than using otherdistribution mediums because banks are looking for an increased customer base. Using

multiple distribution channels increases effective market coverage by enabling different

products to be targeted at different demographic segments. Also Banks cannot risk

loosing customers to competitors within the aggressive competition in the banking

industry around the world. Moreover Internet delivery offers customized service to suit


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Secure Socket Layer (SSL). It is built in the web browser programand users do not have

to take any extra steps to set up the program.

Third, banks have built firewalls, which are software or hardware barriers between the

corporate network and the external Internet, to protect the servers and bank databases

from outside intruders.

For example, Wells Fargo Bank connected to the Internet only after it had installed a

firewall and made sure the firewall was sufficiently impenetrable.


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BANKING STRUCTURE IN INDIA

BanksA bankis a financial institution licensed by a government. Its primary activities include

providing financial services to customers while enriching its investors. Many financial

activities were allowed over time. For example banks are important players in financial

markets and offer financial services such as investment funds.

Banks in IndiaPublic Sector BanksThere are total 27 public sector banks in India (As on 26-03-2010). Of

these 19 are nationalized banks, 6(STATE BANK OF INDORE ALSO

MEARGED RECENTLY) belong to SBI & associates group and 1 bank (BOI

Bank) is classified as other public sector bank.

Nationalized BanksAllahabad BankAndhra BankBank of BarodaBank of IndiaBank of Maharashtra

Canara BankCentral Bank of IndiaCorporation BankDena BankIndian BankIndian Overseas BankOriental Bank of CommercePunjab and Sind BankPunjab National BankSyndicate BankUCO Bank

Union Bank of IndiaUnited Bank of India

SBI & associatesState Bank of India (State Bank of Saurastra merged with SBI in theyear 2007)State Bank of Hyderabad


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State Bank of MysoreState Bank of IndoreState Bank of PatialaState Bank of TravancoreState Bank of Bikaner and Jaipur

Other Public Sector BanksBOI Bank Ltd

Private BanksAxis Bankbank of RajasthanCatholic Syrian BankCity Union BankDevelopment Credit BankDhanalakshmi BankFederal BankHDFC Bank

ICICI BankIndusInd BankING Vysya BankJammu & Kashmir BankKarnataka BankKarur Vysya BankKotak Mahindra BankLaxmi Vilas BankNainital Bank LtdRatnagar BankSBI Commercial and International Bank

South Indian Bank LtdTamil Nadu Mercantile BankYes Bank


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Banking channels

Banks offer many different channels to access their banking and other services: A branch,banking centre or financial centre is a retail location where a bank or

financial institution offers a wide array of face-to-face service

to its customers.

ATM is a computerised telecommunications device that provides a financial

institution's customers a method of financial transactions in a public space without the

need for a human clerk or bank teller. Most banks now have more ATMs than branches,

and ATMs are providing a wider range of services to a wider range of users. For example

in Hong

Kong, most ATMs enable anyone to deposit cash to any customer of the bank's account

by feeding in the notes and entering the account number to be credited. Also, most ATMs

enable card holders from other banks to get their account balance and withdraw cash,

even if the card is issued by a foreign bank.

Mai l is part of the postal system which itself is a system wherein written documents

typically enclosed in envelopes, and also small packages containing other matter, are

delivered to destinations around the world. This can be used to deposit cheques and to

send orders to the bank to pay money to third parties. Banks also normally use mail to

deliver periodic account statements to customers.

Telephone banking is a service provided by a financial institution which allows its

customers to perform transactions over the telephone.

This normally includes bill payments for bills from major billers (e.g. for electricity).

Online banking is a term used for performing transactions, payments etc. over the

Internet through a bank, credit union or building society's secure website.Mobile banking is a method of using one's mobile phone to conduct simple banking

transactions by remotely linking into a banking network.

Video banking is a term used for performing banking transactions or professional

banking consultations via a remote video and audio connection. Video banking can be


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performed via purpose built banking transaction machines (similar to an Automated teller

machine), or via a videoconference enabled bank branch.

E-BANKING

Electronic banking, also known as electronic funds transfer (EFT),is simply the use of

electronic means to transfer funds directly from one account to another, rather than by

cheque or cash.

E-banking means any user with a personal computer and a browser can get connected to

his bank -s website to perform any of the virtual banking functions.

In internet banking system the bank has a centralized database that is webenabled.

All the services that the bank has permitted on the internet are displayed in menu. Any

service can be selected and further interaction is dictated by the nature of service. The

traditional branch model of bank is now giving place to an alternative delivery channels

with ATM network. Once the branch offices of bank are interconnected through

terrestrial or satellite links, there would be no physical identity for any branch. It would a

borderless entity permitting anytime, anywhere and anyhow banking.

The network which connects the various locations and gives connectivity to the central

office within the organization is called intranet. These networks are limited toorganizations for which they are set up.

Meaning and features of E-Banking are as follows:

1. Banking is a combination of two,Electronic technology and Banking.

2. Electronic Banking is a process by which a customer performs banking

Transactions electronically without visiting a brick-and-mortar institutions.

3. E-Banking denotes the provision of banking and related service through Extensive use

of information technology without direct recourse to the bank by the customer.


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NEED FOR E-BANKING

One has to approach the branch in person, to withdraw cash or deposit a

cheque or request a statement of accounts. In true Internet banking, any inquiry or

transaction is processed online without any reference to the branch (anywhere banking) at

any time. Providing Internet banking is increasingly becoming a "need to have" than a

"nice to have" service. The net banking, thus, now is more of a norm rather than an

exception in many developed countries due to the fact that it is the cheapest way of

providing banking services.

Banks have traditionally been in the forefront of harnessing technology to improve their

products, services and efficiency. They have, over a long time, been using electronic and

telecommunication networks for delivering a wide range of value added products and

services. The delivery channels include direct dial up connections, private networks,

public networks etc and the devices include telephone, Personal Computers including the

Automated Teller Machines, etc. With the popularity of PCs, easy access to Internet and

World Wide Web (WWW),

Internet is increasingly used by banks as a channel for receiving instructions and

delivering their products and services to their customers.

This form of banking is generally referred to as Internet Banking, although the range of

products and services offered by different banks vary widely both in their content and

sophistication.

Indias banking sector is growing at a fast pace. India has become one of the most

preferred banking destinations in the world. The reasons are numerous: the economy is

growing at a rate of 8%, Bank credit is growing at 30% per annum and there is an ever

expanding middle class of between 250 and 300 million people (larger than the

population of the US) in need of financial services. All this enables double-digit returns

on most asset classes which is not so in a majority of other countries. Foreign banks in


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India achieving a return on assets (ROA) of 3%, their keen interest in expanding their

businesses is understandable even more so when compared with the mearly 1% average

ROA for the Top 1000 banks in the world.

TYPES OF E-BANKING OR INTERNET BANKING

Understanding the various types of Internet banking will help examiners assess the risks

involved. Currently, the following three basic kinds of

Internet banking are being employed in the marketplace.

Informational- this is the basic level of Internet banking. Typically, the bank has

marketing information about the banks products and services on a stand-alone server.

The risk is relatively low, as informational systems typically have no path between the

server and the banks internal network. This level of Internet banking can be provided by

the banks or outsourced. While the risk to a bank is relatively low, the server or web site

may be vulnerable to alteration. Appropriate controls therefore must be in place to

prevent unauthorized alterations to the banks server or web site.

Communicative - This type of Internet banking systems and the customer. The

interaction between the banks system and the customer. The interaction may be limited

to electronic mail, account enquiry, loan applications, or static file updates (name and

address change). Because these servers may have a path to the banks internal networks,

the risk is higher with this configuration than with informational systems. Appropriate

controls need to be in the place to prevent, monitor, and alert management of any

unauthorized attempt to access the banks internal networks and computer systems. Virus

controls also become much more critical in this environment.

Transactional- this level of Internet banking allows customers to execute transactions.

Since a path typically exists between the server and the bank or outsourcers internal

network, this is the highest risk architecture and must have the strongest controls.

Customer transactions can include accessing accounts, paying bills, transferring funds

etc.


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E-banking products

Automated Teller Machine (ATM )

These are cash dispensing machine, which are frequently seen at banks and other

locations such as shopping centers and building societies. Their main purpose is to allow

customer to draw cash at any time and to provide banking services where it would not

have been viable to open another branch e.g. on university campus.

An automated teller machine orautomatic teller machine (ATM) is a computerized

telecommunications device that provides a financial institution's customers a method of

financial\ transactions in a public space without the need for a human clerk or bank teller.

On most modern

ATMs, the customer identifies him or herself by inserting a plastic ATM card with a

magnetic stripe or a plastic smartcard with a chip that contains his or her card number and

some security information, such as an expiration date or CVC (CVV). Security is

provided by the customer entering a personal identification number (PIN).

Using an ATM, customers can access their bank accounts in order to make cash

withdrawals (or credit card cash advances) and check their account balances. Many

ATMs also allow people to deposit cash or checks, transfer money between their bank

accounts, pay bills, or purchase goods and services.

ATMs are known by various casual terms including cash machine, hole-in the- wall, cash

point or Bancomat (in Europe and Russia). The occasionally used

ATM Machine is an example of RAS syndrome.

Some of the advantages of ATM to customers are:-

Ability to draw cash after normal banking hours

Quicker than normal cashier service

Complete security as only the card holder knows the PIN


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Does not just operate as a medium of obtaining cash.

Customer can sometimes use the services of other bank ATMs.

Tele-banking or Phone Banking

Telephone banking is relatively new Electronic Banking Product. However it is fastly

becoming one of the most popular products. Customer can perform a number of

transactions from the convenience of their own home or office; in fact from anywhere

they have access to phone.

Customers can do following:-

Check balances and statement information

Transfer funds from one account to another

Pay certain bills

Order statements or cheque books

Demand draft request

This facility is available with the help of Voice Response System (VRS). This system

basically, accepts only TONE dialed input. Like the ATM customer has to follow

particular process, initially account number and telephone PIN are fed forthe process to

start. Also the VRS system provides the users within additional facilities such aschanging existing password with the new desired, information about new products,

current interest rates etc.

Mobile Banking

Mobile banking comes in as a part of the banks initiative to offer multiple channel

banking providing convenience for its customer. A versatile multifunctional, free service

that is accessible and viewable on the monitor of mobile phone. Mobile phones are

playing great role in Indian banking- both directly and indirectly. They are being used

both as banking and other channels.

Internet Banking

The advent of the Internet and the popularity of personal computers presented both an

opportunity and a challenge for the banking industry.


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For years, financial institutions have used powerful computer networks to automate

million of daily transactions; today, often the only paper record is the customers receipt

at the point of sale. Now that their customers are connected to the Internet via personal

computers, banks envision similar advantages by adopting those same internal electronic

processes to home use.

Banks view online banking as a powerful value added tool to attract and

retain new customers while helping to eliminate costly paper handling and teller

interactions in an increasingly competitive banking environment. In

India first one to move into this area was ICICI Bank. They started web based banking as

early as august 1997.


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E-banking services1. Bill payment service

Each bank has tie-ups with various utility companies, service providers and insurance

companies, across the country. It facilitates the payment of electricity and telephone bills,

mobile phone, credit card and insurance premium bills.

To pay bills, a simple one-time registration for each biller is to be completed. Standing

instructions can be set, online to pay recurring bills, automatically. One-time standing

instruction will ensure that bill payments do not get delayed due to lack of time. Most

interestingly, the bank does not charge customers for online bill payment.

2. Fund transfer

Any amount can be transferred from one account to another of the same

or any another bank. Customers can send money anywhere in India.

Payees account number, his bank and the branch is needed to be mentioned after logging

in the account. The transfer will take place in a day or so, whereas in a traditional

method, it takes about three working days. ICICI Bank says that online bill payment

service and fund transfer facility have been their most popular online services.

3. Credit card customers

Credit card users have a lot in store. With Internet banking, customers can not only pay

their credit card bills online but also get a loan on their cards.

Not just this, they can also apply for an additional card, request a credit line increase and

God forbid if you lose your credit card, you can report lost card online.

4. Railway pass

This is something that would interest all the aam janta. Indian Railways has tied up with

ICICI bank and you can now make your railway pass for local trains online. The pass will


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be delivered to you at your doorstep. But the facility is limited to Mumbai, Thane, Nasik,

Surat and Pune. The bank would just charge Rs 10 + 12.24 percent of service tax.

5. Investing through Internet banking

Opening a fixed deposit account cannot get easier than this. An FD can be opened online

through funds transfer. Online banking can also be a great friend for lazy investors.

Now investors with interlinked demat account and bank account can easily trade in the

stock market and the amount will be automatically debited from their respective bank

accounts and the shares will be credited in their demat account.

Moreover, some banks even give the facility to purchase mutual funds directly from the

online banking system.

So it removes the worry about filling those big forms for mutual funds, they will now be

just a few clicks away. Nowadays, most leading banks offer both online banking and

demat account. However if the customer have there demat account with independent

share brokers, then need to sign a special form, which will link your two accounts.

6. Recharging your prepaid phone

Now there is no need to rush to the vendor to recharge the prepaid phone, every time the

talk time runs out. Just top-up the prepaid mobile cards by logging in to Internet banking.

By just selecting the operator's name, entering the mobile number and the amount for

recharge, the phone is again back in action within few minutes.

7. Shopping at your fingertips

Leading banks have tie ups with various shopping websites. With a range of all kind ofproducts, one can shop online and the payment is also made conveniently through theaccount. One can also buy railway and air tickets through Internet banking.

List of some banks operating E-Banking in

India

Bank Name Technology VendorService offering

ABN AMRO Bank Infosys (Bank Away)NetBanking


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Abu Dhabi CommercialBank Infosys (Bank Away) ADCBNetLinkBank of India HP (I-flex )BOIonlineCitibank Orbitech (now Polaris) CitibankOnline

Corporation Bank I-flex CorpNetICICI Bank Infosys, ICICIInfotechIDBI Bank Infosys (Bank Away) i-netbankingPunjab National Bank Infosys (Bank Away) InternetBankingState Bank of India Satyam/Broadvisiononlinesbi.comUTI Bank Infosys (Bank Away) Iconnect

Issues in E BankingFinancial institutions, their card associations, and vendors are working to develop an

Internet payment infrastructure to help make electronic commerce secure. Many in the

banking industry expect significant growth in the use of the Internet for the purchase of

goods and services and electronic data interchange. The banking industry also recognizes

that the Internet must be secure to achieve a high level of confidence with both

consumers and businesses.

Sound management of banking products and services, especially those provided over the

Internet, is fundamental to maintaining a high level of public confidence not only in the

individual bank and its brand name but also in the banking system as a whole. Key

components that will help maintain a high level of public confidence in an open network

environment include:

Security

Authentication

Trust

Non repudiation

Privacy

Availability


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Security is an issue in Internet banking systems. The OCC expects national banks to

provide a level of logical and physical security commensurate with the sensitivity of the

information and the individual banks risk tolerance.

Firewalls are frequently used on Internet banking systems as a security measure to protect

internal systems and should be considered for any system connected to an outside

network. Firewalls are a combination of hardware and software placed between two

networks through which all traffic must pass, regardless of the direction of flow. They

provide a gateway to guard against unauthorized individuals gaining access to the banks

network.

Authentication is another issue in a Internet banking system.

Transactions on the Internet or any other telecommunication network must be secure to

achieve a high level of public confidence. In cyberspace, as in the physical world,

customers, banks, and merchants need assurances that they will receive the service as

ordered or the merchandise as requested, and that they know the identity of the person

they are dealing with.

Trust is another issue in Internet banking systems. As noted in the previous discussion,

public and private key cryptographic systems can be used to secure information and

authenticate parties in transactions in cyberspace. A trusted third party is a necessary part

of the process. That third party is the certificate authority.

A certificate authority is a trusted third party that verifies identities in cyberspace. Some

people think of the certificate authority functioning like an online notary. The basic

concept is that a bank, or other third party, uses its good name to validate parties in

transactions. This is similar to the historic role banks have played with letters of credit,

where neither the buyer nor seller knew each other but both parties were known to the

bank. Thus the bank uses its good name to facilitate the transaction, for a fee.

Non repudiation is the undeniable proof of participation by both the sender and receiver

in a transaction. It is the reason public key encryption was developed, i.e., to authenticate

electronic messages and prevent denial or repudiation by the sender or receiver.

Although technology has provided an answer to non-repudiation, state laws are not

uniform in the treatment of electronic authentication and digital signatures.

The application of state laws to these activities is a new and emerging area of the law.


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Privacy is a consumer issue of increasing importance. National banks that recognize and

respond to privacy issues in a proactive way make this

a positive attribute for the bank and a benefit for its customers. Public concerns over the

proper versus improper accumulation and use of personal information are likely to

increase with the continued growth of electronic commerce and the Internet. Providers

who are sensitive to these concerns have an advantage over those who do not.

Availability is another component in maintaining a high level of public confidence in a

network environment. All of the previous components are of little value if the network is

not available and convenient to customers.

Users of a network expect access to systems 24 hours per day, seven days a week.

Among the considerations associated with system availability are capacity, performance

monitoring, redundancy, and business resumption.

National banks and their vendors who provide Internet banking products and services

need to make certain they have the capacity in terms of hardware and software to

consistently deliver a high level of service.

In addition, performance monitoring techniques will provide management with

information such as the volume of traffic, the duration of transactions, and the amount of

time customers must wait for service.

Monitoring capacity, downtime, and performance on a regular basis will help

management assure a high level of availability for their Internet banking system.


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Industry Profile:-

Introduction

Industry Experts/ CEOs Views about Industry:

Networking concept is capturing a big market now-a-days. A small scale

industries also utilizing the concept of networking. Now-a-days internet is a

garbage value for the industries. The use of internet is just to collect the

information and sending mail only. Now, the situation has been change they dont

want just gaining information and sending mails. All people wants their own

internal connections which is not access able to others. Then we can call it as

internal-net also. Just put one broadband 128home plan share it by networking.

This is the boom of networking is coming in the industries.

This minimizes the cost and available for life-time. And more advantage

is that there is a security of companys data which is confidential. No other person

or unauthorized person can not access the secure data. And one more benefit is

the we can also transfer Video as well as Audio.

Internal-net restricts the data. This can be used only for internal part of the

organization. There is no high maintenance cost. Other hand the internet requires

lot of maintenance.


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Concepts like point-to-point networks and distributed computing are not

new. They have been available in die rent forms for a long time. This thesis

examines the possibility of merging these concepts. The assumption is that non-

centralized p-to-p networks can be used for effective sharing of computing

resources. While most peer-to-peer systems today concentrate on sharing of data

in various forms, this thesis concentrates on sharing of clock cycles instead of

files.

Even the smallest businesses can take advantage of networking to share the cost of

peripherals such as printers and scanners and provide access to shared data.

However, the growth of wireless networks and the increasing use of virtual private

networks, which allow a user to access a business' network via the internet, have not onlyresulted in a wider choice of solutions for the business owner, but also a number of

additional business benefits.

If your business has more than one computer, chances are you could benefit from

networking them. A local area network (LAN) connects your company's computers,

allowing them to share and exchange a variety of information. While one computer can

be useful on its own, several networked computers can be much more useful.

Here are some of the ways a computer network can help your business:

File sharing: Have you ever needed to access a file stored on another computer?

A network makes it easy for everyone to access the same file and prevents people

from accidentally creating different versions.


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Printer sharing: If you use a computer, chances are you also use a printer. With

a network, several computers can share the same printer. Although you might

need a more expensive printer to handle the added workload, it's still cheaper to

use a network printer than to connect a separate printer to every computer in your

office.

Communication and collaboration: It's hard for people to work together if no

one knows what anyone else is doing. A network allows employees to share files,

view other people's work, and exchange ideas more efficiently. In a larger office,

you can use e-mail and instant messaging tools to communicate quickly and to

store messages for future reference.

Organization: A variety of scheduling software is available that makes it

possible to arrange meetings without constantly checking everyone's schedules.

This software usually includes other helpful features, such as shared address

books and to-do lists.

Remote access: Having your own network allows greater mobility while maintaining the

same level of productivity. With remote access in place, users are able to access the same

files, data, and messages even when they're not in the office. This access can even be

given to mobile handheld devices.

Data protection: You should know by now that it's vital to back up your

computer data regularly. A network makes it easier to back up all of your

company's data on an offsite server, a set of tapes, CDs, or other backup systems.

We can improve communication by connecting your computers and working on

standardised systems, so that:

staff, suppliers and customers are able to share information and get in touch more

easily

sharing information can make your business more efficient - eg networked access

to a common database can avoid the same data being keyed multiple times, which

would waste time and could result in errors


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staff are better equipped to deal with queries and deliver a better standard of

service as a result of sharing customer data

You can reduce costs and improve efficiency by storing information in one centralised

database and streamlining working practices, so that:

staff can deal with more customers at the same time by accessing customer and

product databases

network administration can be centralised, less IT support is required

Office networks

For many businesses, the first computer network they need will be confined to a

single building. This type of network is called a local area network (LAN). There

are two common kinds of LAN - peer-to-peer and client/server.

Peer-to-peer networks connect two or more computers directly, allowing them

to share files or programs. They are particularly suitable for collaborative work,

fairly straightforward and relatively cheap to create.

However, peer-to-peer networks can be much slower than server-based networks

and are unsuitable for very complex networks. Also, peer-to-peer systems connect

users through other users' computers, so a failure at one point in the network will

affect every computer connected to that network.

Client/server networks use one computer as a server - where shared files and programs

are kept - which other PCs connect to. This central machine can be a normal PC, although

it is best to use a powerful computer or a purpose-built server computer.


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Client/server networks have a number of advantages. As files are stored centrally,

these systems are more efficient at backing up and handling data. For example,

users cannot modify files simultaneously. You can also link to different types of

computer, and support more users more reliably than you can with a peer-to-peer

network.

Unlike peer-to-peer systems, a failure at a single point in a client/server network will not

affect other computers on the network, as long as the server remains intact.

1. Company Profile:

Vision, Mission, Goal and Objective of Company:Hewlett-Packard's Mission Statement:

Customer loyalty

To provide products, services and solutions of the highest quality and deliver more value

to our customers that earns their respect and loyalty.

Underlying beliefs supporting this objective:

Our continued success is dependent on increasing the loyalty of our customers.

Listening attentively to customers to truly understands their needs, then delivering

solutions that translate into customer success is essential to earn customer loyalty.

Competitive total cost of ownership, quality, inventiveness, and the way we do business

drives customer loyalty.


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Profit

To achieve sufficient profit to finance our company growth, create value for our

shareholders and provide the resources we need to achieve our other corporate objectives.


Profit is the responsibility of all.

Balance of long-term and short-term objectives is key to profitability.

Profit allows us to reinvest in new and emerging business opportunities.

Profit is highly correlated to generating cash, which brings more flexibility to the

business at a lower cost. Profit enables the achievement of our corporate objectives.

Market leadership

To grow by continually providing useful and significant products, services and solutions

to markets we already serve-and to expand into new areas that build on our technologies,

competencies and customer interests.


There are more places we can contribute than we will be capable of contributing: We

must focus.

To be average in the marketplace is not good enough, we play to win.

We must be No. 1 or No. 2 in our chosen fields.

Growth

To view change in the market as an opportunity to grow; to use our profits and our ability

to develop and produce innovative products, services and solutions that satisfy emerging

customer needs. Underlying beliefs supporting this objective: Growth comes from taking

smart risks, based on the state of the industry-that requires both a conviction in studying

the trends, but also in inducing change in our industry. Our size (and diversity of

businesses) gives us an ability to weather economic cycles and turn them to our favor.

Employee commitment

To help HP employees share in the company's success that they make possible; to


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provide people with employment opportunities based on performance; to create with

them a safe, exciting and inclusive work environment that values their diversity and

recognizes individual contributions; and to help them gain a sense of satisfaction and

accomplishment from their work. Underlying beliefs supporting this objective:

HP's performance starts with motivated employees; their loyalty is key. We trust our

employees to do the right thing and to make a difference. Everyone has something to

contribute: It's not about title, level or tenure.

An exciting, stimulating work environment is critical to invention. A diverse workforce

gives us a competitive advantage. Employees are responsible for lifelong learning.

Leadership capability

To develop leaders at every level who are accountable for achieving business results and

exemplifying our values. Underlying beliefs supporting this objective: Leaders inspire,

foster collaboration and turn vision and strategies into action-with focused, clear goals.

Effective leaders coach, relay good news and bad, and give feedback that works. Leaders

demonstrate self-awareness and a willingness to accept feedback and continuously

develop. Leaders speak with one voice and act to eliminate busy work. It is important to

measure people on the results they achieve against goals they helped to create.

Global citizenship

Good citizenship is good business. We live up to our responsibility to society by being an

economic, intellectual and social asset to each country and community in which we do

business. Underlying beliefs supporting this objective: The highest standards of honesty

and integrity are critical to developing customer and stakeholder loyalty. The betterment

of our society is not a job to be left to a few; it is the responsibility to be shared by all.

This objective is essential to delivering on the brand promise.


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About hpHP is a technology company that operates in more than 170 countries around the world.

We explore how technology and services can help people and companies address their

problems and challenges, and realize their possibilities, aspirations and dreams. We apply

new thinking and ideas to create more simple, valuable and trusted experiences with

technology, continuously improving the way our customers live and work.

No other company offers as complete a technology product portfolio as HP. We provide

infrastructure and business offerings that span from handheld devices to some of the

world's most powerful supercomputer installations. We offer consumers a wide range of

products and services from digital photography to digital entertainment and from

computing to home printing. This comprehensive portfolio helps us match the right

products, services and solutions to our customers' specific needs


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P was founded in 1939.

Corporate headquarters are in Palo Alto, Calif.

Mark Hurd is president and CEO.

HP is a Fortune 11 company, with $91.7 billion in revenue, generating $7 billion

in organic growth for fiscal year 2006.

HP's three business groups drive industry leadership in core technology areas:

The Personal Systems Group: business and consumer PCs, mobile computing

devices and workstations

The Imaging and Printing Group: inkjet, LaserJet and commercial printing,

printing supplies, digital photography and entertainment

The Technology Solutions Group: business products including storage and

servers, managed services and software

Contribution

HP strives to be an economic, intellectual and social asset to each country and

community in which we do business.

Key areas of contribution are electronic waste, raising standards in our global

supply chain and increasing access to information technology.

Growth

HP is focused on three technology shifts that have the power to transform our customers'

lives and businesses.

Next-generation data center

Always on, always connected mobile computing

Ubiquitous printing and imaging


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Todays market scenario

All organizations are connecting up.

Options include

Leased lines Good response time, poor uptime.

VSATs High delay, poor bandwidth, not suitable for core applications.

ISDN

Product & Service mix

Products & Services are broadly classified among computers and other hardware,

software offered by HP. The block diagram below shows the categorization of its

offerings.

Fig.- Classification of HP offerings

HP has further classified its computer products among large product matrix. It has a wide

range of product in every available market. We can say the HP is following full market

coverage strategy for target market selection. Within a particular market they have large

offerings to be made. HP has grown this product tree as line extension with the

development of the industry. During early part of this century HP used to offer all

desktop, laptops and other machines under same product line. But with the development


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of laptop market they have put it as a separate line and have more than 35 variants of

various product brands available under laptop sections. Figure shows the diversified

product mix of HP. HP has separate product mix for its Printer and imaging products. HP

thinks it as altogether different market.

Fig. : Product mix of HP machine solutions

Fig. : Software and Service Classification


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Product Profile-

Products and services

Laptop & Tablet PCs

Desktop and workstations

Servers and storage

Printers and all-in-ones

Scanner and fax

Services

Technology services

Hardware support

Imaging and printing

Multivendor support

Online support resources

Security, compliance & continuity

Server services

Software technology services

Data center transformation

Operating services

Storage infrastructure optimization services

Business support centre


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Business process outsourcing

Hewlett-Packard customer service (HPCS)Hewlett-Packard customer service HP company provide networking facility ,also

provide H/W devices like switches, router, IP phone ,etc. Also S/W like Finacle.

In new Mumbai data center there are no of teams are work together .they handle 3200+

branches are connected with this data center these branches are divided in

40NAP(Network access point)

TIE UP : Operation & management of the core banking solution & related

application at data center ( between BANK OF INDIA & HP)

These are connected by three lines

o Lease line

o ISDN

o VSAT(these are given by Bharti BSNL)

Help desk There different team which handle all the management

1) Network Team

2) System Team

3) Application team

4) Database Team

4) Project team

5) Monitoring & Activity team

I done work in network team form last one month there are different process they are

divided in 3 teams that are L0 L1 L2

L0 Team-this team handle the problem like network regarding the connectivity,


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Monitoring, call handling, creating report, assignment of ip phone to L1,power

confirmation ,NAP isolation call, Daily report(details about line, other problem which

they handle)

L1 Team- this team handle the problem IP phone, branch connectivity, DC & DR link

monitoring, ISDN troubleshooting

NAP PRI problem, router configuration , H/W problem.

L2 Team- handling the bank escalation, analyzing & implementation, change request,

following change management process, planning for implementation maintain core

network and network devices

The main problem came regarding the connectivity and finnacle problem

These problem can handle by different commands

For example-clear crypto sa, etc

If problem regarding lease line then fire signal in ISDN lineetc

Here no. of operations are done by different team but specially in network team the

problem regarding H\W devices the installation regarding the devices ,network link etc

they seenin that troubleshooting .call-log for any problem in bank hardware device

specially for IP-PHONE,ROUTER,SWITCH,MODEM, They solve queries of bank

customer

Internet banking at BOI BANKIn today's digital world, Internet banking assumes a special significance.

Realizing that the default access to banking information in the near future would be only

through the Internet, BOI Bank have made available globally benchmarked Internet

Banking facility.

With BOI's Internet Banking, Bank travels with CUSTOMER around the world and he

has online, real-time access to his accounts.

Admittedly, such a service requires security of the highest nature and complete privacy

protection.BOI provide a completely secure environment, using 128-bit encryption SSL


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(Secure Sockets Layer), digitally certified by Verisign. 128-bit SSL guarantees world-

class security for Internet and e-commerce applications.

Mentioned below are the products and services that are available to you on Internet

Banking:

Account Information

Account balance

Account enquiry and status

Transaction tracking and history

Installments and funds flow details

Statements

Cheque status

Demat Account Information

Account Details displays the name, correspondence address, account numbers and bank

account numbers associated with the account

Holding Statements displays the list of demat scrip with ISIN code, scrip name, and

balance

Statement of Transaction lists the transactions for a period, with details of security and

balances

Billing statement details the charges for respective transactions

Online Instructions and Requests

Cheque book

Stop payment

FD renewal

Customer Service

Mail / Messages

Alerts

Customized features

Change of login and transaction passwords

Creation of nicknames for accounts

Date and amount format choices

Online Payment Services


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Internet Banking offers online payment facility linked with merchant websites/e-shops

serving as a payment gateway. The Bank offers this facility to any agency requiring

online payment services such as Online

Shopping Malls, Online Share Trading Agency, an AMC selling Online Mutual Funds or

registering/subscribing for internet connection with ISP.

Bill Payment and Presentment

EBPP - Electronic Bill Presentment and Payment feature allows BOI customers to pay

for their bills online through their Internet Banking account. We provide both Bill

Presentment and Payment service.

Security measures taken by BOI

Security is of prime importance for providing banking services over the

Net. Internet Banking is built using state-of-the-art technologies that provide a high

degree of security. The security infrastructure comprises of filtering routers, firewalls,

intrusion detection systems (IDS), besides virus monitoring tools, etc. The security

requirements adhere to RBI's recommendations for Internet Banking. The security has

been implemented and audited by an international consulting firm, using internationallyaccepted standards and practices.

Internet Banking uses 128-bit digital certificate from Verisign for encryption of the

Secure Sockets Layer (SSL) session. SSL is the industry standard for encrypted

communication and ensures that customer's interaction with the Bank over the Internet is

secure.

Safe Internet Banking (Dos & Donts) by Bank ofIndiaPlease note the following points that will help you protect yourself while using Internet

Banking:

Never respond to emails that request personal information.


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At Bank of India Ltd., we would never ask for updation / activation of your personal

details through an email. Nor would we ask for your password through any means, online

or offline. If any of our bank personnel asks you for your password, do not disclose it and

report him or her immediately to us.

Keep your password top secret and change them often.

Changing passwords often helps in protecting your account even if inadvertently you may

have disclosed it to someone.

Never use cyber cafes to access your online accounts.

PCs at cyber cafes may be infested with viruses and Trojans that can capture and transmit

your personal data to fraudsters. Beware of typing passwords on unknown PCs. If you do,

ensure to change your password at the earliest using your own PC at your workplace or at

home.

Use the Virtual Key Pad.

Please remember to always use the facility of the Virtual KeyPad, provided on the login

page while logging on to your account from an unknown PC or from a cyber caf.

Keep your computer secure.

Please ensure that anti-virus software is installed on your PC and regularly updated. It is

also prudent to install a firewall on your PC to prevent any unauthorized control andaccess to data on your PC while surfing the internet.

Check the website you are visiting is secure.

Before submitting your bank details or other sensitive information the following checks

will help ensure that the site uses encryption to protect your personal data: If the address

bar is visible, the URL should start with

https:// (s stands for secured) rather that the usual http://. Please note that the fact

that website is using encryption doesn't necessarily mean that the same is legitimate. It

only tells you that data is being sent in encrypted form.

Following the above steps would help you transact over the net in the most secure

environment. Following are some simple simple precautionary measures:

Never let anyone know your PINs or passwords, do not write them down

Do not use the same password for all your online accounts


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Avoid opening or replying to spam emails, even if purportedly sent by the Bank.

In case of suspicion, report the matter immediately to us on our toll free 24 hour

customer care numbers or email us at

[email protected] Phone No.90040 022-67447041-46

Look for the padlock symbol on the bottom bar of the browser to ensure that the site is

running in secure mode.

Disable the "Auto Complete" function on your browser to prevent your browser from

remembering Passwords.

Always logout to terminate your session, instead of closing the browser directly Always

type the address of the bank website in the address bar of your browser or access it from

your stored list of favorites. Do not access the bank website through a link in an email or

through another website.

Using special characters like # $ @ etc. in your password is highly recommended.
mailto:[email protected]:[email protected]


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Network Design Of Bank Of India.


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Switching & routing products

H3C S12500 Series

Next-generation, large core/data center switching platforms that provide unprecedented

levels of performance, comprehensive networking features, and innovative H3C

Intelligent Resilient Framework (IRF) technology to provide the flexibility and

resiliency to radically consolidate and simplify network deployment for cutting-edge

service delivery while driving down the cost of data center operations.

H3C S9500E Series

Industry-leading performance, security, availability and resilience, and integrate networkservices to address the needs of the most demanding enterprise data center networks.

H3C S5820X Series

Fixed and semi-modular form factors that combine the resilient architecture and

flexibility of a chassis in a compact

A powerful, single point of management for your mission-critical, converged

network

HP Intelligent Management Center (IMC) delivers next-generation, integrated and

modular network management capabilities that efficiently meet the end-to-end

management needs of advanced, heterogeneous enterprise networks.
http://h10152.www1.hp.com/en_US/family.page?pathtype=Purchase&category=CAT_SWITCHES&class=CLS_DATA_CENTER&family=FAM_SWTCH_S12500&name=H3C-S12500-Series-Data-Center-Switcheshttp://h10152.www1.hp.com/en_US/family.page?pathtype=Purchase&category=CAT_SWITCHES&class=CLS_DATA_CENTER&family=FAM_SWTCH_S9500E&name=H3C-S9500E-Series-Modular-Core-Switcheshttp://h10152.www1.hp.com/en_US/family.page?pathtype=Purchase&category=CAT_SWITCHES&class=CLS_DATA_CENTER&family=FAM_SWTCH_S5820X&name=H3C-S5820X-Series-10-Gigabit-Switcheshttp://h10152.www1.hp.com/en_US/family.page?pathtype=Purchase&category=CAT_SWITCHES&class=CLS_DATA_CENTER&family=FAM_SWTCH_S5820X&name=H3C-S5820X-Series-10-Gigabit-Switcheshttp://h10152.www1.hp.com/en_US/family.page?pathtype=Purchase&category=CAT_SWITCHES&class=CLS_DATA_CENTER&family=FAM_SWTCH_S9500E&name=H3C-S9500E-Series-Modular-Core-Switcheshttp://h10152.www1.hp.com/en_US/family.page?pathtype=Purchase&category=CAT_SWITCHES&class=CLS_DATA_CENTER&family=FAM_SWTCH_S12500&name=H3C-S12500-Series-Data-Center-Switcheshttp://h10152.www1.hp.com/en_US/family.page?pathtype=Purchase&category=CAT_SWITCHES&class=CLS_DATA_CENTER&family=FAM_SWTCH_S12500&name=H3C-S12500-Series-Data-Center-Switcheshttp://h10152.www1.hp.com/en_US/family.page?pathtype=Purchase&category=CAT_SWITCHES&class=CLS_DATA_CENTER&family=FAM_SWTCH_S9500E&name=H3C-S9500E-Series-Modular-Core-Switcheshttp://h10152.www1.hp.com/en_US/family.page?pathtype=Purchase&category=CAT_SWITCHES&class=CLS_DATA_CENTER&family=FAM_SWTCH_S5820X&name=H3C-S5820X-Series-10-Gigabit-Switches


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Designed on a service-oriented architecture that effectively integrates traditionally

disparate management tools, IMC can be deployed across multiple servers to provide

complete management of resources, services and users. Highly available, self-contained

and scalable.

Organization chart

ADM(project director)

ASDM

(Overall support)

(network DL) (network support)

(application support)

(database support)


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Network DL

Network team

L2 Team

(network engineer)

L1 Team(network engineer)

L0 Team(network engineer)


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Scope of E-BANKING

One has to approach the branch in person, to withdraw cash or deposit a cheque or

request a statement of accounts. In true Internet banking, any inquiry or transaction is

processed online without any reference to the branch (anywhere banking) at any time.

Providing Internet banking is increasingly becoming a "need to have" than a "nice to

have" service. The net banking, thus, now is more of a norm rather than an exception in

many developed countries due to the fact that it is the cheapest way of providing bankingservices.

Banks have traditionally been in the forefront of harnessing technology to improve their

products, services and efficiency. They have, over a long time, been using electronic and

telecommunication networks for delivering a wide range of value added products and

services. The delivery channels include direct dial up connections, private networks,

public networks etc and the devices include telephone, Personal Computers including the

Automated Teller Machines, etc. With the popularity of PCs, easy access to Internet and

World Wide Web (WWW),

Internet is increasingly used by banks as a channel for receiving instructions and

delivering their products and services to their customers.

This form of banking is generally referred to as Internet Banking, although the range of

products and services offered by different banks vary widely both in their content and

sophistication.

Indias banking sector is growing at a fast pace. India has become one of the most

preferred banking destinations in the world. The reasons are numerous: the economy is

growing at a rate of 8%, Bank credit is growing at 30% per annum and there is an ever

expanding middle class of between 250 and 300 million people (larger than the

population of the US) in need of financial services. All this enables double-digit returns

on most asset classes which is not so in a majority of other countries. Foreign banks in


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India achieving a return on assets (ROA) of 3%, their keen interest in expanding their

businesses is understandable even more so when compared with the nearly 1% average

ROA for the Top 1000 banks in the world.

Objectives of project

1) To study E-banking services provided by HP to bank of India.

2) To observe sales and services provided to bank of India.

3) To observe network mechanism of ATM services provided tobank of India.

4) To study CRM at HP.

5) To study the security services of HP

6) To study problem recovery mechanism used by HP.

7) To study the syslog recovery system.


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Research Methodology

Introduction: -

Research is a part of building systematic knowledge. Human urge for new area of

knowledge has been developed a habit for search and research in him. Sociologist,

economist, physical natural and nuclear scientists all advocate an intensive use of

research for the same of their academic advancements.Research is commonly refers to a search for knowledge. In fact research is an art

of scientific investigation. According to advanced learners dictionary, research is a

careful investigation of inquiry, especially through research for new fact in any branch of

knowledge.

Research does not necessitate a hypothesis and to that extend the phrase

investigation of hypothetical probations is redundant. Formulation of hypothesis may in it

self be a topic of research. At times focus itself is on descriptive rather than on casual or

experimental aspects.

According to Clifford Woody: -

RESEARCH comprises defining and redefining problems,

formulating hypothesis or suggested solutions; collecting organizing and evaluating data;

making deductions and reaching conclusions; and at last carefully testing the conclusions

to determine whether they fit the formulating hypothesis.


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1) Primary Data: -

Primary data is that which is not published but it is very useful data. The primary source for

the data was the team of people who were working on the system. Their guidance was really

helpful in the project.

2) Secondary Data: -

Secondary data consist of the information that already exists or someone

has collected it for specific purpose.

Forms and Documents:

Observing the Forms and Documents is the simplest way to find what

details are required for the system. Forms helped me to design input forms

of this project.

E-Library

Various projects and Technical books were referred.

SAMPLING

Sample is the small group taken under consideration from the total

group. Therefore, I tried to collect information from every kind of employee from HP

network team.

Calculation of sample size is based on random sampling technique for the project.

Sample Space HP computers pvt ltd Data centre.Samples EmployeesSampling Technique Random Sampling

Sample Size 24 Employees


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Data processing and Analysis

Q) E-banking services effectivity among different companies?

a)HP b) HCL c) IBM d) Dell

0

5

10

15

20

25

30

35

40

percent

HP HCL IBM Dell

companies

effectivity content

effectivity content

HP HCL IBM Dell

40 20 25 5


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Conclusion:

From the above chart it is clear that the effectivity of HP services is more than othercompetitors.

Q2) Observation of E-banking services provided by HP company to bank Of India

1) ATM2) Fund Transfer3) Wireless PDA

4) Mail banking5) Investing through Internet banking6) Recharging your prepaid phone7) Credit card


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C

nclusion:These are the different kinds of services provided by HP Company to

k of India

Q) Do the bank of India is satisfied with the way of the networking channel

provided by HP?

a) yes b) no

E-banking services

provided by HP to BOI

A T M Fund

transfer

Wirele

sPDACredit

card

Mail

bankingRecharging

through

phone Internet

banking


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networking efficiency

yes

no

Conclusion:

The bank of India is highly satisfied with way HP providing them networking facility.

Yes no

100 0


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Q) Do the bank of India is satisfy with the speed of connectivity provided by HP to

them?

a) Highly satisfied b) satisfied c) not satisfied

Highlysatisfied satisfied

notsatisfied

75 23 2

speed of connectivity

highly satisfied

satisfied

not satisfied

Conclusion:

From the above chart it is clear that bank of India is pretty much satisfied with the speed

provided by HP but sometimes they get problem due to some inconvenience.


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Q) How the syslog problem recovery is done by HP if the problem occurs?

a) Monitoring b) analysis c) trouble shooting d) other way

monitor analysistroubleshooting other way

20 25 50 5

mo

nitor

analysis

troub

le

shoot

ing

otherway

S1

0

10

20

30

40

50

methods

percent

recovery mechanism used for problem

Series1

Conclusion:

From the above chart it is clear that the syslog problem recovery is mostly solved withthe use of trouble shooting mechanism.


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Q) Connectivity failure recovery system?

a) L0 eng.team(monitoring, identify problem)b)L1 eng. Team(problem analysis and action)c)L2 eng. Team(solve problem)

L0 eng.Team

L1 eng.Team

L2 eng.Team

10% 86% 4%

connectivity failure recovery

L0 eng. Team

L1 eng. Team

L2 eng. Team

Conclusion:From the above chart it is clear that connectivity failure recovery is mostly done by L1eng. Team.


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Q) Do the bank of India satisfied with recovery of the syslog problems?

a) yes b) no

Yes no

100% 0%

satisfaction regarding recovery of

syslog problem

0%

20%

40%

60%

80%

100%

120%

yes no

response

percentag

e

Series1

Conclusion:

From the above chart it is clear that bank of India is highly greeted with way HPproviding the recovery of problems.


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Q) The security provided to ATM services given to Bank Of India by HP?

a) Filtering routersb) firewallsc) intrusion detection system(IDS)d) virus monitoring tools

e) secure socket layer

Filteringrouters firewalls IDS

virus monitoringtools secure socket layer

20% 30% 20% 10% 20%


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0% 10% 20% 30%

percentage

filtering routers

firewalls

IDS

virus monitoring tools

secure socket layer

service

security system

Series1

Conclusion:From the above chart the hierarchy of the security provided by HP to the Bank Of India isshown.The more focus is on the firewall system.

Q) Do the bank satisfied with security system?

a) yes b) no

Yes No100% 0%


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security satisfaction chart

yes

no

Conclusion:Form the above chart this is clearly seen that HP providing 100% security to the bank ofIndia.

Analytical Study Results

Services Response

Syslog problem recovery highly satisfied


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hardware efficiency Satisfied

problem recovery mechanism highly satisfied

Speed of connectivity satisfied

security services highly satisfied

ATM connectivity highly satisfied

Findings

1) The E-banking services provided by HP are more effective than other competitor.

2) There are lots of different kinds of services provided by HP

3) Bank of India is highly satisfied with the network facility provided by HP

4) Bank of India is pretty much satisfied with speed of connectivity


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5) Troubleshooting mechanism is mostly used for syslog problem recovery

6) The connectivity failure recovery is mostly solved by L1 Engineering Team But if notsolved at L1 level then it is solved by L2 engineering Team

7) Bank of India is satisfied with the problem recovery services

8) The firewall System is mostly used for the security purpose.

9) Bank Of India is 100% satisfied with the security system provided by HPto them.

Limitations

1. As banking application are secure and secret I was not able to

Capture more information.

2. As I was working in engineering Team I was unable to study the work of L1, L2

engineering team.


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3. My area of study was limited due to security reasons

4. Due to Threat of Hacking Technical study was limited .

Conclusion

HP Company is highly efficient in providing e-banking services

They provide different kind of services. The network facility is of

Better quality and also Bank of India is satisfied with the reliability of connectivity

The Syslog problem recovery is done through the use of troubleshooting

mechanism and connectivity failure recovery is done by L1 engineering team but if

failure is not solved then it is

Solved at L2 engineering team level


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The firewall security system is used for security due to this reliable security

system Bank of India is 100% satisfied regarding security issue and also they are pretty

much satisfied with problem recovery mechanism.

Banks have traditionally been in the forefront of harnessing technology to

improve product and efficiency. Technology is altering the relationships between banks

and its internal and external customers. Technology has also eroded the entry barriers

faced by many industries. With one time investment, technology has brought about

superior products and channel management with a special focus on customer relationship.

The incremental costs incurred for expansion and diversification are also more beneficial.

Recommendations and suggestions

1) The time slack taken for problem identification should be reduced.

2) The cost of E-banking network set up is higher should be reduced.


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3) Improve the Network V-sat connectivity to avoid the failure of changing

environment.

4) Poor maintenance of LAN should be improved.

Bibliography

www.hp.com

www.wikiepedia.com www.bankofIndia.com Electronic Banking and Payback System by Mrs.

C.S.KAR


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