Why is it important to calculate normal international airfares with accuracy?

To be an effective employee in the travel industry it is crucial that you are able to decipher booking conditions applicable to specific fares according to International Air Transport Association (IATA) regulations.

To receive a satisfactory result in this assessment you must:

· attempt all tasks

· demonstrate your understanding of the fare calculations in Task 7 (A-E)

Assessment tasks

Complete the following eight (8) questions.

1. Selecting the correct Global Indicators (GI’s)

2. Encoding and decoding

3. Constructing appropriate itineraries

4. Defining the correct sub-areas

5. Determining when Excess Mileage Allowances (EMA’s) apply.

6. Sourcing the correct Global Indicator (GI) and Local Currency Fare (LCF)

7. Responding to your clients’ requests within agreed timeframes and calculating the cheapest normal international airfares

8. Comparing normal fares with promotional fares

Resources

To complete this assessment refer to the following OLS resources:

· International Companion Airfares Manual

· Step by step checklist for calculating one-way fares located on the OLS

· Step by step checklist for calculating return fares located on the OLS

For all fare calculations use the ROE1.356208

Question 1

Select the applicable Global Indicator (GI) for the following routings.

ROUTING

GLOBAL INDICATOR

BNE – NAN – SFO - NYC

Brisbane – Nadi - San Francisco - New York

FRA – SEA – PER – SIN

Frankfurt – Seattle – Perth - Singapore

SYD – PER – BOM – JNB

Sydney – Perth – Mumbai - Johannesburg

CNS – HNL – SFO - BUE

Cairns – Honolulu – San Francisco – Buenos Aires

ADL – TYO – FRA – MAN

Adelaide – Tokyo – Frankfurt - Manchester

Question 2

Encode or decode the following city, airport and airline codes:

Airport/City

Answer

Airport/City

Answer

BCN

Barcelona, Spain

MADRID, SPAIN

MAD

SAPPORO, JAPAN

CTS/OKD

QR

MAA

Chennai, India

AUH

Abu Dhabi, UAE

LONDON, GATWICK

LGW

TEHRAN, IRAN

IKA/ THR

QF

BRITISH AIRWAYS

BAW

NEW YORK, JOHN F KENNEDY AIRPORT

JFK

HO CHI MINH CITY

SGN

NOU

Noumea Tontouta

TPE

Taipei Taiwan Taoyuan

Question 3

It is necessary for you to construct air itineraries to meet customer’s needs and wants. Suggest appropriate itineraries for the following:

Mr and Mrs Evans would like to travel from PERTH to LONDON via Asia and The Middle East. Suggest two (2) possible itineraries to incorporate stopovers at these intermediate destinations. For example: PER/DPS/AUH/LON

ANS :

Mr and Mrs Evans Itineraries from PERTH to LONDON is PER/KUL/MCT/LHR or PER/BKK/MCT/LHR.

Question 4

Place the following cities in the correct sub-area identified in the following table:

Rarotonga

Zurich

Moscow

Singapore

Perth

Jeddah

Jakarta

Port Elizabeth

Nadi

Tehran

Bali

Khartoum

Lusaka

Rome

Tel-Aviv

Port Moresby

Ulan Bator

Freetown

Harare

Port Vila

Chiang Mai

Nice

Cairo

Budapest

Johannesburg

Bangkok

Madrid

Queenstown

Mauritius

Beirut

South West Pacific

South East Asia

Europe

Africa

The Middle East

Rarotonga

Bali

Zurich

Lusaka

Jeddah

Port Moresby

Chiang Mai

Ulan Bator

Freetown

Khartoum

Port Elizabeth

Bangkok

Nice

Harare

Tehran

Queenstown

Jakarta

Madrid

Mauritius

Tel-Aviv

Perth

Singapore

Moscow

Johannesburg

Beirut

Port Vila

Nadi

Budapest

Cairo

Rome

Question 5

For each of the routings listed below, indicate where the Extra Mileage Allowance (EMA) does apply and state the amount of miles to be deducted in the EMA column.

1. When an EMA does not apply to the journey, write NO EMA in the EMA column.

1. Then nominate the appropriate fare calculation box entry code in the ticket code column (eg: E/KHI)

Routing

Excess mileage allowance (EMA)

Ticket code

Example: ADL /SIN / KHI / ISB

700

E/KHI

SYD/BOM/KHI/DEL

700

E/KHI

SYD/HRE/ATH

518

E/KHI

IST/ISB/KHI/SIN/SYD

588

CAI/JNB/MEL

700

SYD/HKG/DEL/BOM/MAA

700

Question 6

Using your International Companion Airfares Manual, write the Global Indicator (GI) and look up the Local Currency Fare (LCF) for the following routings. Use the LCF 3 letter currency code. The first one is completed for you as an example.

FROM/TO

VIA

FARE TYPE

PASSENGER

OW/RT

GI

LCF

AKL/SCL

LAX

F

ADULT

OW

PN

NZD8853.00

KUL/DUB

DIRECT

C

ADULT

OW

EH

MYR22458.78

MEL/FRA

TYO

F

ADULT

RT

PA

AUD2023.00

PER/SIN

DIRECT

Y

CHILD

OW

PA

AUD261.00

TYO/MAD

SFO

F

ADULT

RT

PA

JPY 1084318.00

Question 7

Scenario:

You are employed as a corporate travel consultant with OTEN Travel. As a corporate consultant you are required to look after a number of key accounts. Your major account is a business called BlueZac Enterprises. BlueZac Enterprises employs a staff of 50 and has offices located in Australia and Hong Kong.

Your contact at BlueZac Enterprises is Sarah McDonald.

Today you receive the following email. Please action this request by calculating the best normal fares for all itineraries using the templates provided. Once calculated complete the email template detailing your quotes for Sarah.

From: Sarah McDonald (s.mcdonald012@hotmail.com)

Sent: Monday, 01 June 20XX 09.05AM

To: enquiries@otentravel.com

Subject: Flight quotes

Hi …

Can you provide the following quotes please?

Passenger Name

Itinerary

Class of Travel

Mr David ANDREWS & Mstr Nicholas ANDREWS (10 years)

SYDNEY/AUCKLAND/LOS ANGELES/NADI/SYDNEY

ECONOMY

Mr John SINGH

SYDNEY/MANILA/TAIPEI/HONG KONG/SINGAPORE

FIRST

Mr Hsien LEE

PERTH/JOHANNESBURG/PERTH

FIRST

Mrs Felicity THOMS

SYDNEY/AUCKLAND/TOKYO/BEIJING/GENEVA/MONTREAL/

BOSTON/X/LOS ANGELES/ AUCKLAND/SYDNEY

BUSINESS

Ms Jane JOVICIC

SYDNEY/BUENOS AIRES/RIO DE JANIERO/LONDON/ISTANBUL/ZURICH

BUSINESS

As I am working on our travel budget for this month I would very much appreciate if you could provide these quotes for me today.

Kind regards,

Sarah

Executive Assistant

BlueZac Enterprises

Question 7A (i) – quote for Mr David Andrews and Mstr Nicholas Andrews (10 years)

· Calculate the normal Economy Class airfare for an adult travelling on the following return journey.

· Use the step by step checklist provided on the OLS to construct the fare.

· Show all workings on the fare calculation boxes provided below.

City

TPM

Carrier

SYD

AKL

1342

NZ

LAX

6517

NZ

NAN

5525

FJ

SYD

1971

QF

FARE BASIS: 2922.11________

FARE COMPONENTS

GI

PA

GI

PA

NUC

NUC

MPM

9010

MPM

9010

TPM

TPM

EMA

EMA

N/TPM

N/TPM

EMS

EMS

TTL NUC

TTL NUC

TOTAL CONSTRUCTED FARE:

BETWEEN

OW/ ½ RT - FARE

RT- FARE

MPM

Question 7A (ii) - Now that you have calculated the AUD fare for Mr Andrews what is the child’s fare for Mstr Nicholas Andrews?

Ans: Child fare could be 75% of adult fare. Mstr Nicholas ticket fare is $2748.84.

Question 7B – quote for Mr John Singh

· Calculate the normal First Class airfare for an adult travelling on the following one way journey.

· The mileage check shown below establishes that the journey exceeds 25M excess mileage surcharge, making the journey unsurchargeable.

· Recalculate the journey using the lowest combination or fares method. You must apply only one additional fare breakpoint.

· Working in NUCs, and using the TPMs provided, breaking the journey at an intermediate stopover city, with the largest MPM from the origin city.

· Show all fare construction details with appropriate conversion to AUD in the linear ticket format. Show all workings on the Fare Calculation sheet provided.

· Include the HKG Travel Security Tax

CITY

TPM

CARRIER

SYD

MNL

3883

QF

TPE

731

PR

HKG

492

CX

SIN

1604

CX

FARE BASIS: 4845.12R___________________

FARE COMPONENTS

GI

EH

GI

EH

NUC

AP

NUC

AP

MPM

4680

MPM

4680

TPM

TPM

EMA

EMA

N/TPM

N/TPM

EMS

EMS

TTL NUC

TTL NUC

TOTAL CONSTRUCTED FARE:

BETWEEN

OW/ ½ RT - FARE

RT- FARE

3883

1942

1223

612

1604

802

Question 7C - Quote for Mr Hsien Lee

· Calculate the normal First Class airfare for an adult travelling on the following return journey.

· Use the step by step checklist provided on the OLS to construct the fare.

· Show all workings on the fare calculation boxes provided below.

CITY

TPM

CARRIER

PER

JNB

5177

SA

PER

5177

SA

FARE BASIS: 10825___________________

FARE COMPONENTS

GI

EH

GI

EH

NUC

7981.81

NUC

4789.82

MPM

6198

MPM

6198

TPM

TPM

EMA

EMA

N/TPM

N/TPM

EMS

EMS

TTL NUC

TTL NUC

TOTAL CONSTRUCTED FARE:

BETWEEN

OW/ ½ RT - FARE

RT- FARE

MPM

Question 7D – quote for Mrs Felicity Thoms

· Calculate the normal Business Class airfare for an adult travelling on the following round the world journey, breaking the fare at the city with the highest MPM from origin.

· Use the step by step checklist provided on the OLS to construct the fare.

· Show all workings on the fare calculation boxes provided below

CITY

TPM

CARRIER

SYD

AKL

1356

QF

TYO

5493

NZ

BJS

1313

JL

GVA

5057

LX

YMQ

4102

LX

BOS

365

AC

X/LAX

1501

AA

AKL

6522

NZ

SYD

1356

QF

FARE BASIS: 6081.88___________________

FARE COMPONENTS

GI

EH

GI

EH

NUC

9354.75

NUC

9803.06

MPM

12715

MPM

12715

TPM

TPM

EMA

EMA

N/TPM

N/TPM

EMS

EMS

TTL NUC

TTL NUC

TOTAL CONSTRUCTED FARE:

BETWEEN

OW/ ½ RT - FARE

RT- FARE

MPM

Question 7E – Quote for Ms Jane Jovicic

· Calculate the normal Business Class airfare for an adult travelling on the following one way journey.

· Working in NUCs, and using the TPM’s provided and fill in all fare construction details with appropriate conversion to AUD in the linear ticket format

CITY

TPM

CARRIER

SYD

BUE

7773

QF

RIO

1232

AR

LON

5767

BA

IST

898

BA

ZRH

435

BA

FARE BASIS: _9877.54R__________________

FARE COMPONENTS

INBOUND

GI

EH

GI

TS

NUC

9803.06

NUC

9354.75

MPM

12643

MPM

TPM

TPM

EMA

EMA

N/TPM

N/TPM

EMS

EMS

TTL NUC

TTL NUC

TOTAL CONSTRUCTED FARE:

BETWEEN

OW/ ½ RT - FARE

RT- FARE

MPM

Question 7F – please complete the following email to Sarah

From: your email address

Sent: today’s date

To: s.mcdonald012@hotmail.com

Subject: Flight quotes

Dear Sarah

Please find to below the quotes as requested.

Passenger name

Quote

Mr David Andrews

$2922.11

Mstr Nicholas Andrews (10 years)

$2748.84

Mr John SINGH

$4845.12

Mr Hsien LEE

$10825

Mrs Felicity THOMS

$6081.88

Mrs Jan JOVICIC

$9877.54

Please note, as always, prices are subject to change due to airline increases and currency fluctuations. Prices can only be guaranteed at the time of ticketing.

Kind regards,

OTEN TRAVEL

Question 8 – comparing fares

Sarah has now contacted you to advise that Mr Lee is travelling for leisure purposes. Go to www.expedia.com and source the cheapest fare available for return flights from Perth to Johannesburg departing 1 month from today and returning 7 days later.

Please take a screenshot of the Expedia fare and enter here.

Why is it important to calculate promotional international airfares with accuracy?

To be an effective employee in the travel industry it is crucial that you are able to decipher booking conditions applicable to specific fares according to International Air Transport Association (IATA) regulations.

Assessment tasks

Complete the following eight (8) questions.

1. Source fares using the Qantas Fare Sheet

2. Source fares using the Lufthansa Fare Sheet

3. Reading a fare in Galileo

4. Calculating an airfare to Los Angeles

5. Calculating an airfare to Buenos Aires

6. Source the cheapest fare to Beijing

7. Applying fare rules to a Global Explorer fare

8. Providing multiple quotes for your client

Resources

To complete this assessment refer to the following resources located on the OLS.

· Qantas to Johannesburg Fare Sheet

· Lufthansa Promo Economy Class Fare to Europe via China Fare Sheet

· Hawaiian Airlines Fare Sheet

· Air New Zealand Buenos Aires Fare Sheet

· Air New Zealand South West Pacific Fare Sheet

· Thai Airways Winter Escape Fare Sheet

· Qantas Global Explorer Fare Sheet

· Step by step checklist for calculating one-way fares available on the OLS

· Step by step checklist for calculating return fares available on the OLS.

For all fare calculations use the ROE1.534247

Question 1

Refer to the Qantas Australia to Johannesburg fare sheet and answer the following questions.

1a) Quote the fare in AUD for Miss Ellie WALTERS flying MEL/JNB/MEL in Q class departing 25JUL.

Ans: ROE1848.77

1b) What is the maximum stay permitted on this journey?

Ans: 12 months counting from the day of departure.

1c) If this booking was cancelled by the passenger 7 days prior to travel what would the cancellation fee be?

Ans: ROE163.70 cancellation fee.

Question 2

Refer to the Lufthansa Promo Economy Class Fares to Europe via China fare sheet to answer the following questions.

2a) Quote the fare in AUD for Mr Andrew BARNES flying SYD/SHA/FRA/BJS/SYD departing 20NOV.

Ans: ROE1534.25.

2b) How many stopovers are permitted on this fare and at what cost?

Ans: One stopover per direction limited to 1 FOC and 1 at ROE153.43.

2c) What is the fare basis for this fare?

Ans: ROE153.43

2d) Which carrier needs to be booked between MEL and SHA?

Ans: Lufthansa Airline

Question 3

The following booking has been made in Galileo. Using the information from the screenshot below, answer the following questions.

3a) What is the fare basis on this booking?

Ans: ROE1097.45

3b) What is the total NUCs?

Ans: 275.49

3c) What is the base fare in AUD?

Ans: ROE836.03

3d) What is the total fare in AUD for Miss Stewart including taxes?

Ans: ROE1042.66

3e) How much is the Australian (AU) tax?

Ans: ROE84.37

Question 4A

Using the Hawaiian Airlines fare sheet calculate the CHEAPEST return excursion fare for your client Mr Johnnie CONSTABLE departing 15 AUG.

Assume that the date is 22 MAY and all flights have been booked and confirmed today

Work in NUCs and show the completed answer converted to AUD using the ROE of 1.534247.

Record your outbound and inbound calculations in the boxes provided

Show the fare basis codes for all flight sectors and complete only the unshaded areas of the ticket provided below.

You do not need to calculate any taxes.

HA Availability

SYD

15AUG

X/HNL

HA

Y7

BS

S7

N7

M7

I7

G7

H7

K7

LAX

HA

Y7

BS

S7

N7

M7

I7

G7

H7

K7

X/HNL

HA

Y7

BS

S7

N7

M7

I7

G7

H0

K0

SYD

HA

Y7

BS

S7

N7

M7

I7

G7

H0

K0

Outbound calculation:

Fare basis – ROE828.36

Inbound calculation:

Fare basis - ROE110.62

FARE

FARE CALCULATION

TAX

ROE106.613

TAX

ROE111.06

TAX

27JUNE

Question 4B

Mr Constable now wishes to take his wife Helene and their 2 children Ben (5 years) and Molly (1 year) with him on this trip.

· What is the cost of Ben’s ticket in AUD? Round up to nearest dollar.

Ans: ROE1497.80 + ROE1497.80 = 2999.60 and for the kids ROE1331.51+ROE138.06 = ROE1469.57

· What is the cost of Molly’s ticket in AUD? Round up to the nearest dollar.

Molly will not occupy a seat.

Ans: Molly’s ticket is ROE138.06.

Question 5A

Your client Ms Suzie WONG has asked you to book a flight for her from Sydney to Buenos Aires departing 10NOV and returning 19NOV. Using the Air New Zealand fare sheet to Buenos Aires calculate the business class return fare.

Assume that the date is 29 APRIL and all flights have been booked and confirmed today

Work in NUCs and show the completed answer converted to AUD using the ROE of 1.534247

Record your outbound and inbound calculations in the boxes provided

Show the fare basis codes for all flight sectors and complete only the unshaded areas of the ticket provided below.

You do not need to calculate any taxes.

AIR NEW ZEALAND AVAILABILITY to BUENOS AIRES

SYD

X/AKL

J5

Y7

BS

S7

N7

M7

I7

G0

H0

K0

BUE

J5

Y7

BS

S7

N7

M7

I7

G0

H0

K0

AKL

J5

Y7

BS

S7

N7

M7

I7

G7

H0

K0

SYD

J5

Y7

BS

S7

N7

M7

I7

G7

H0

K0

Outbound calculation:

Fare basis – ROE1699.67 + ROE539.96 = ROE2239.64

Inbound calculation:

Fare basis - ROE6393.71 + ROE539.96 = ROE6933.68

FARE

FARE CALCULATION

ROE2239.64 + ROE6933.68 = ROE9173.32

TAX

TAX

TAX

30 June 2019

Question 5B

Ms WONG now wishes to take her 10 year old son Nick with her. Please advise the cost of his ticket in AUD?

Ans: Under the condition by Air New Zealand, between 2-11 years children need to pay 75% amount of adult fare.

Question 5C

Your clients wish to check the cancellation fees for these tickets. What is the fee for cancelling prior to departure?

Ans: cancelling prior to departure there is no refund in this fair. Its non-refundable ticket.

Question 6

Go the website https://www.expedia.com.au/ and find the cheapest fare available for flights from Perth to Beijing departing in 1 month and returning 7 days later. Take a screenshot of the flights and the fare and insert below.

Question 7

Your client Mrs Madeline BURKE wishes to book the following flights.

ROUTING

AIRLINE

TPM’s

MEL

NAN

FJ

2904

LAX

FJ

5525

NYC

AA

2458

ROM

AA

4274

HKG

CX

5761

SHA

CX

773

MEL

QF

4846

TOTAL

Use the Qantas Global Explorer fare sheet to answer the following questions.

7a) What is the Maximum Permitted Mileage on the Global Explorer fare with the fare basis LGLOB26?

Ans: LGLOB26/IGLOB26 26000 (ECONOMY AND BUSINESS ONLY)

7b) Are the TPM’s for the above routing within the MPM allowance for this fare basis?

Ans: yes its above the routing within the MPM.

7c) What is the maximum number of flight segments permitted on this fare type?

Ans:

(a) within country of origin

(b) within the Middle East

(c) between USA and Canada

(d) between HKG and China

(e) between Malaysia and SIN

(f) within Africa

(g) between Maldives & Sri Lanka/India

7d) Are Excess Mileages Surcharges (EMS’s) permitted on this fare type?

Ans: Extra Mileage Surcharges (EMS) are not applicable

Question 8

Scenario: You are employed as a retail travel consultant with OTEN Travel. Business is generated through word of mouth and targeted advertising campaigns. OTEN Travel has a large client base and enjoys a good reputation amongst its loyal client base.

Today you receive the following email.

From: David Small

Sent: Monday, 01 June 20XX 09.05AM

To: enquiries@otentravel.com

Subject: Flight options for honeymoon

Hi …

You have been recommended to me by my friend Jasper Goh.

My fiancé and I are wishing to book our honeymoon in September and are considering the following destinations.

Tahiti (fly from Melbourne to Papeete)

Thailand (fly from Melbourne to Phuket)

Our departure date will be 18 September and we would like have 10 days away. We are very keen to book the flights as soon as possible. We will be using IHG hotel reward points to secure the accommodation. If you could provide me with the flight quotes for cheapest economy class travel this week it would be most appreciated.

Kind regards,

David

DS photography

Dsmall50@hotmail.com

Follow these steps to calculate the best fares.

1. Refer to the Air New Zealand South West Pacific fare sheet to find the fare information for fares to Tahiti.

Ans: $892

2. Use the NZ availability on the following page to determine the cheapest booking class available in each direction. To calculate this fare you use two one-way fares.

Ans: $958

3. Calculate the fare including taxes of AUD240.00

Ans: $1198

4. Record the fare on the email template provided

1. Refer to the Thai Airways Promotional Fares from Australia fare sheet for fares to Thailand

Ans: $ 520

2. Use the TG availability on the following page to determine the cheapest booking class available in each direction. To calculate this fare you can combine two ½ return fares.

Ans: $338 + $338 = $676

3. Calculate the fare including taxes of AUD168.00

Ans: $676 + $180 = $856

4. Record the fare on the email template provided (include the taxes given to provide the total fare)

NZ AVAILABILITY TO PAPEETE

MEL

X/AKL

J5

Y7

BS

M7

H0

Q0

V0

W0

T0

L0

PPT

J5

Y7

BS

M7

H0

Q0

V0

W0

T0

L0

AKL

J5

Y7

BS

M7

H7

Q7

V7

W7

T0

L0

MEL

J5

Y7

BS

M7

H7

Q7

V7

W7

T0

L0

TG AVAILABILITY TO PHUKET

MEL

X/BKK

J5

Y7

BS

M7

B7

H7

Q7

V7

W7

HKT

J5

Y7

BS

M7

Q7

H7

Q7

V7

W7

X/BKK

J5

Y7

BS

M7

Q7

H7

Q7

V7

W0

MEL

J5

Y7

BS

M7

Q7

H7

Q7

V7

W0

From: ________________

Sent: Monday, 01 June 20XX 5.10pm

To: Dsmall50@hotmail.com

Subject: Flight options for honeymoon

Dear David,

Thank you for your enquiry. Based on your requirements I can offer the following.

AIRLINE

CLASS OF TRAVEL

ROUTING

FARE including taxes

Air New Zealand

Economy

MEL/PPT

$1198

Thai Airways

Economy

MEL/HKT

$856

BOOKING CONDITIONS

AIR NEW ZEALAND

THAI AIRWAYS

Change fees before departure (for Smart Saver fares)

A $100 change fee (YR code) is payable for changes to the same class/product of travel per passenger, per transaction

reissue or revalidation within the ticket validity and same booking class at a charge of AUD100 per transaction to be shown as an EMD.

Cancellation penalties after departure

No refund for partially used tickets

No refund for partially used tickets

Ticketing time limit

04Sep2015 until further notice.

21Jun2016

If you require any further information or would like me to confirm your reservations please do not hesitate to contact me.

Kind regards,

Aakash Sheth

DS photography

aakashsheth@otentravels.com.au

LA021788; Assessment 2; SITXMPR005; Edition number 15

© New South Wales Technical and Further Education Commission, 2016 (TAFE NSW – WSI), Archive version 1, November 2016

6LA021788; Assessment 2; SITXMPR005; Edition number 1

© New South Wales Technical and Further Education Commission, 2016 (TAFE NSW – WSI), Archive version 1, November 2016