How? By joining the 5th largest car-maker in the world – and the fastest-growing. Innovative NEW THINKING is at the heart of Hyundai, as we stand on the brink of a new era for the automotive industry. Just like you, we are alive to NEW POSSIBILITIES and offer exciting career opportunities. In order to further extend our business activities in Europe we are looking for a Key Responsibilities include: • Support the distributors of our vehicles in Europe in the implementation of Hyundai Motor Europe’s Customer Service programs and activities • Monitor and follow-up the progress of customer satisfaction surveys and develop relevant activities in co-operation with our distributors • Develop and implement Parts & Accessories Business Development activities and elaborate and introduce customer retention programs in co-operation with our distributors • Support Parts & Accessories Sales measures between our distributors and Parts Distribution Centres in Europe • Monitor and report about the distributor’s market performance and develop and ensure successful implementation of the business plans • Guide the distributors to the implementation of targeted Service Marketing activities • Support the roll-out of the digitalisation of Service processes and the implementation of our European CRM strategy • Maintain European market reviews FIELD BUSINESS MANAGER (M/F) CUSTOMER SERVICE (AUTOMOTIVE) Hyundai Motor Europe GmbH Kaiserleipromenade 5 63067 Offenbach [email protected] www.hyundai.com/eu Job requirements: • Academic degree in (International) Business Administration • At least 5 years of relevant job experience gained in an international environment of the automotive industry • Thorough knowledge and understanding of the Aftersales process steps in the automotive industry from the OEM to the customers in combination of the customer’s needs • Very good analytical and communication skills, accuracy, team player, goal-oriented, possessing a desire to work for a fast-paced, results-based company • Proﬁcient MS Ofﬁce skills, especially Excel and PowerPoint • Very good command of English, user knowledge of other European language(s) preferred

Field Area Business Manager Customer Service Auto-ohne · the implementation of Hyundai Motor Europe’s Customer Service programs and activities • Monitor and follow-up the progress

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Page 1: Field Area Business Manager Customer Service Auto-ohne · the implementation of Hyundai Motor Europe’s Customer Service programs and activities • Monitor and follow-up the progress

How? By joining the 5th largest car-maker in the world – and the fastest-growing.Innovative NEW THINKING is at the heart of Hyundai, as we stand on the brink of a new era for

the automotive industry.Just like you, we are alive to NEW POSSIBILITIES and offer exciting career opportunities.

In order to further extend our business activities in Europe we are looking for a

Key Responsibilities include:

• Support the distributors of our vehicles in Europe in the implementation of Hyundai Motor Europe’s Customer Service programs and activities

• Monitor and follow-up the progress of customer satisfaction surveys and develop relevant activities in co-operation with our distributors

• Develop and implement Parts & Accessories Business Development activities and elaborate and introduce customer retention programs in co-operation with our distributors

• Support Parts & Accessories Sales measures between our distributors and Parts Distribution Centres in Europe

• Monitor and report about the distributor’s market performance and develop and ensure successful implementation of the business plans

• Guide the distributors to the implementation of targeted Service Marketing activities

• Support the roll-out of the digitalisation of Service processes and the implementation of our European CRM strategy

• Maintain European market reviews

FIELD BUSINESS MANAGER (M/F) CUSTOMER SERVICE (AUTOMOTIVE)

Hyundai Motor Europe GmbH

Kaiserleipromenade 5

63067 Offenbach

[email protected]

www.hyundai.com/eu

Job requirements:

• Academic degree in (International) Business Administration

• At least 5 years of relevant job experience gained in an international environment of the automotive industry

• Thorough knowledge and understanding of the Aftersales process steps in the automotive industry from the OEM to the customers in combination of the customer’s needs

• Very good analytical and communication skills, accuracy, team player, goal-oriented, possessing a desire to work for a fast-paced, results-based company

• Profi cient MS Offi ce skills, especially Excel and PowerPoint

• Very good command of English, user knowledge of other European language(s) preferred